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DE60013227D1 - Kommunikationsdienstenanbieten - Google Patents

Kommunikationsdienstenanbieten

Info

Publication number
DE60013227D1
DE60013227D1 DE60013227T DE60013227T DE60013227D1 DE 60013227 D1 DE60013227 D1 DE 60013227D1 DE 60013227 T DE60013227 T DE 60013227T DE 60013227 T DE60013227 T DE 60013227T DE 60013227 D1 DE60013227 D1 DE 60013227D1
Authority
DE
Germany
Prior art keywords
communication service
service offer
offer
communication
service
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Expired - Lifetime
Application number
DE60013227T
Other languages
English (en)
Other versions
DE60013227T2 (de
Inventor
James Michael Lyell
Gibson D Ritenour
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
Nortel Networks Ltd
Original Assignee
Nortel Networks Ltd
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Nortel Networks Ltd filed Critical Nortel Networks Ltd
Publication of DE60013227D1 publication Critical patent/DE60013227D1/de
Application granted granted Critical
Publication of DE60013227T2 publication Critical patent/DE60013227T2/de
Anticipated expiration legal-status Critical
Expired - Lifetime legal-status Critical Current

Links

Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/42136—Administration or customisation of services
    • H04M3/42144—Administration or customisation of services by service provider
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M7/00—Arrangements for interconnection between switching centres
    • H04M7/006—Networks other than PSTN/ISDN providing telephone service, e.g. Voice over Internet Protocol (VoIP), including next generation networks with a packet-switched transport layer
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q3/00—Selecting arrangements
    • H04Q3/0016—Arrangements providing connection between exchanges
    • H04Q3/0029—Provisions for intelligent networking
    • H04Q3/0054—Service creation techniques

Landscapes

  • Engineering & Computer Science (AREA)
  • Signal Processing (AREA)
  • Computer Networks & Wireless Communication (AREA)
  • Telephonic Communication Services (AREA)
DE60013227T 1999-11-09 2000-10-16 Kommunikationsdienstenanbieten Expired - Lifetime DE60013227T2 (de)

Applications Claiming Priority (2)

Application Number Priority Date Filing Date Title
US09/436,562 US6701366B1 (en) 1999-11-09 1999-11-09 Providing communications services
US436562 1999-11-09

Publications (2)

Publication Number Publication Date
DE60013227D1 true DE60013227D1 (de) 2004-09-30
DE60013227T2 DE60013227T2 (de) 2004-12-30

Family

ID=23732913

Family Applications (1)

Application Number Title Priority Date Filing Date
DE60013227T Expired - Lifetime DE60013227T2 (de) 1999-11-09 2000-10-16 Kommunikationsdienstenanbieten

Country Status (4)

Country Link
US (1) US6701366B1 (de)
EP (1) EP1100280B1 (de)
CA (1) CA2323367A1 (de)
DE (1) DE60013227T2 (de)

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AU6120900A (en) 1999-06-08 2000-12-28 Trustees Of Columbia University In The City Of New York, The Network telephony appliance and system for inter/intranet telephony
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US7328239B1 (en) 2000-03-01 2008-02-05 Intercall, Inc. Method and apparatus for automatically data streaming a multiparty conference session
US7376740B1 (en) * 2000-06-13 2008-05-20 Microsoft Corporation Phone application state management mechanism
US7140004B1 (en) * 2000-06-13 2006-11-21 Tellme Networks, Inc. Method and apparatus for zero-footprint phone application development
RU2003106394A (ru) * 2000-08-11 2004-08-20 Дзе Трастиз Оф Коламбия Юниверсити Ин Дзе Сити (Us) Система и способ унифицированного обмена сообщениями в интер/интранет-телефонии
US6922786B1 (en) * 2000-10-31 2005-07-26 Nortel Networks Limited Real-time media communications over firewalls using a control protocol
US7299259B2 (en) 2000-11-08 2007-11-20 Genesys Telecommunications Laboratories, Inc. Method and apparatus for intelligent routing of instant messaging presence protocol (IMPP) events among a group of customer service representatives
US20020055967A1 (en) * 2000-11-08 2002-05-09 Coussement Stefaan Valere Albert System for reporting client status information to communications-center agents
US7929562B2 (en) 2000-11-08 2011-04-19 Genesis Telecommunications Laboratories, Inc. Method and apparatus for optimizing response time to events in queue
US6822945B2 (en) 2000-11-08 2004-11-23 Genesys Telecommunications Laboratories, Inc. Method and apparatus for anticipating and planning communication-center resources based on evaluation of events waiting in a communication center master queue
US7302463B1 (en) 2000-12-04 2007-11-27 Oracle International Corporation Sharing information across wireless content providers
US7085279B1 (en) 2000-12-29 2006-08-01 Cisco Technology, Inc. Method and apparatus for carrying telephony network traffic over an ATM network
US7310350B1 (en) * 2000-12-29 2007-12-18 Oracle International Corporation Mobile surveys and polling
US7072328B2 (en) * 2001-01-12 2006-07-04 Voicegenie Technologies Inc. Computer-implemented voice markup language-based server
US7412525B2 (en) * 2001-01-24 2008-08-12 Microsoft Corporation System verifying if an email request passed a policy check before initiating an interactive telephony session
US7953799B2 (en) * 2001-02-23 2011-05-31 Nokia Siemens Networks Oy Service control device and method
US20020178252A1 (en) * 2001-05-08 2002-11-28 Narad Networks, Inc. Extensible service provisioning engine
WO2002091209A2 (en) * 2001-05-08 2002-11-14 Narad Networks, Inc. System and method for network service provisioning
US7590692B2 (en) * 2001-07-09 2009-09-15 Dialogic Corporation Conferencing architecture employing media servers and enhanced session initiation protocol
DE10133648A1 (de) * 2001-07-11 2003-01-30 Siemens Ag Verfahren zur Unterstützung von Dienstgütemerkmalen in heterogenen Kommunikationsnetzen
US7693541B1 (en) 2001-07-20 2010-04-06 Oracle International Corporation Multimodal session support on distinct multi channel protocol
JP2003101570A (ja) * 2001-09-21 2003-04-04 Sony Corp 通信処理システム、通信処理方法、およびサーバー装置、並びにコンピュータ・プログラム
GB0124261D0 (en) * 2001-10-09 2001-11-28 Nokia Corp Event related communications
US7792973B2 (en) * 2002-03-12 2010-09-07 Verizon Business Global Llc Systems and methods for initiating announcements in a SIP telecommunications network
US6876727B2 (en) * 2002-07-24 2005-04-05 Sbc Properties, Lp Voice over IP method for developing interactive voice response system
WO2004012430A1 (en) * 2002-07-26 2004-02-05 Macrohard Corporation Method and system for managing telephony services from an internet client
USRE46776E1 (en) 2002-08-27 2018-04-03 Genesys Telecommunications Laboratories, Inc. Method and apparatus for optimizing response time to events in queue
JP4232499B2 (ja) * 2003-03-24 2009-03-04 富士ゼロックス株式会社 指示データ生成装置、指示データ生成方法及び指示データ生成プログラム
ATE344575T1 (de) * 2003-06-27 2006-11-15 Cit Alcatel Kommunikationssystem und verfahren zum bereitstellen von ip-möglichkeiten an einem stimuliendgerät
US7756913B1 (en) 2004-08-02 2010-07-13 Cisco Technology, Inc. System and methods for selecting content distribution
AT501036A1 (de) * 2004-09-30 2006-05-15 Siemens Ag Oesterreich Verfahren zum steuern von diensten in kommunikationsnetzen
GB2422218B (en) * 2005-01-14 2009-12-23 Hewlett Packard Development Co Provision of services over a common delivery platform such as a mobile telephony network
US7593962B2 (en) * 2005-02-18 2009-09-22 American Tel-A-Systems, Inc. System and method for dynamically creating records
US8582556B2 (en) * 2006-06-06 2013-11-12 At&T Intellectual Property Ii, L.P. Method and apparatus for maintaining state information on a client device configured for VOIP communication
US8244589B2 (en) * 2006-08-29 2012-08-14 Daevid Vincent Personalized audio controlled shopping information service for a mobile device
US20080094400A1 (en) * 2006-10-18 2008-04-24 Ning-Nibble Yang Content Based Graphical User Interface Application
US8375360B2 (en) * 2006-11-22 2013-02-12 Hewlett-Packard Development Company, L.P. Provision of services over a common delivery platform such as a mobile telephony network
US20090241092A1 (en) * 2008-03-24 2009-09-24 Nokia Corporation Apparatus, methods, and computer program products providing improved application development for electronic devices
EP2751682A4 (de) * 2011-08-29 2015-01-07 Fiberlink Comm Corp Plattform für einsatz und verteilung von modulen auf endpunkten
US9049295B1 (en) * 2012-08-28 2015-06-02 West Corporation Intelligent interactive voice response system for processing customer communications
WO2015047732A1 (en) * 2013-09-25 2015-04-02 Rift. Io Inc. Dynamically scriptable ip packet processing engine
US11671533B1 (en) * 2016-06-23 2023-06-06 8X8, Inc. Programming/data sets via a data-communications server
US10623572B1 (en) * 2018-11-21 2020-04-14 N3, Llc Semantic CRM transcripts from mobile communications sessions

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JPH0934842A (ja) * 1995-07-18 1997-02-07 Canon Inc 処理システム及び処理装置
US5737393A (en) * 1995-07-31 1998-04-07 Ast Research, Inc. Script-based interactive voice mail and voice response system
WO1997018661A1 (en) 1995-11-13 1997-05-22 Answersoft, Inc. Intelligent information routing system and method
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US6304637B1 (en) 1997-03-14 2001-10-16 Itxc, Inc. Method and apparatus for establishing and facilitating a direct quality voice call to a telephone extension on behalf of a client computer
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US6215784B1 (en) 1997-12-24 2001-04-10 Nortel Networks Limited Method and system for voice call completion using information retrieved from an open application on a computing machine
US6618477B1 (en) * 1999-02-09 2003-09-09 Concerto Software, Inc. System and method for non-intrusively displaying information to a user in a telecommunications system
US6154528A (en) * 1999-02-11 2000-11-28 Ameritech Corporation System and method for storing and transferring information tokens in a low network communication
US6600736B1 (en) * 1999-03-31 2003-07-29 Lucent Technologies Inc. Method of providing transfer capability on web-based interactive voice response services
EP1521701B1 (de) 2002-07-05 2007-08-29 Continental Teves AG & Co. oHG Verfahren zum lenken eines fahrzeugs mit einer überlagerungslenkung

Also Published As

Publication number Publication date
CA2323367A1 (en) 2001-05-09
EP1100280A2 (de) 2001-05-16
EP1100280A3 (de) 2002-01-30
DE60013227T2 (de) 2004-12-30
US6701366B1 (en) 2004-03-02
EP1100280B1 (de) 2004-08-25

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Legal Events

Date Code Title Description
8364 No opposition during term of opposition