DE102005001329B3 - Establishment of links using contact elements involves establishing connection from first node to communications system, checking if contact element is permitted for connection establishment, establishing the connection depending on result - Google Patents

Abstract

The method involves connecting first and second nodes (NA,NSP) with first and second associated contacts by providing a contact element (SBOT) in the first node that graphically represents the second contact (SP) and that has a unique associated identity and contact data, accessing the contact data from a program, establishing the connection from the first node to the communications system (LC), checking whether the contact element is permitted for connection establishment and establishing the connection depending on the check result.. An independent claim is also included for the following: (A) a communications system for controlling a communications environment (B) and a contact element for establishing a connection.

Description

Field of the invention

The Invention is in the field of communication in general and is directed to establishing a connection in one of one Communication system controlled communication environment between a first node associated with a first contact, and a second node associated with a second contact. In particular, the invention is directed to Internet-based communication, in which users act as contact and communication partners. Also, the invention is directed to applications in which a single Users are in contact with web servers or web services of service providers occurs to use services there.

background the invention

It are various communication systems as well as communication applications or communication programs, via which a user of a communication network, such as the Internet, can communicate with other users. The one user thus comes into contact with the other user. Consequently Every user can be seen as a contact and both users can be regarded as a contact partner. Examples of such communication applications are e-mail applications, fax applications or even file-sharing programs, over which E-mails or faxes or files between contacts (users) can be exchanged. These applications run e.g. on a local machine, directly or as a service requesting device (client) via a service computer (server) communicates with the communication network. Or the application at least runs in overwhelming Share on the service computer (server) on which the local machine (client) accesses.

Around to contact other users or service providers, it is already known contact elements in the form of so-called. Call Me button use. These are graphic buttons that appear on websites in websites be displayed and the user with a mouse click to connect to a contact partner, especially by email. In the simplest Case, a so-called MailTo link is offered as a contact element. A mouse click on the contact element is on the computer the user started an email program, with the contact address of the service provider as a recipient address is entered in the AN field of the email. It may also be in the subject field automatically populates an entry. The user can then immediately write an email and send it.

In WO 2004/049111 A2 becomes a "stand-alone icon "(i.e. Icon, which is not part of an application interface) provided to the communication over a network between users of at least one communication program to facilitate. The icon represents a contact or a lot of contacts.

In US 2002/0083119 A1 discloses a conciliation procedure for mediation the communication of user devices by means of shared use a virtual space provided in a network.

These known solutions are essentially based on such automatic entry or filling functions limited and can even for one certain type of communication, namely for a communication by email, to be applied. However, it would be desirable to contact elements to have that for preferably Many communication types and networks can be used. Also would be one Method and a system desirable with which any connections between contacts can be made can, even those that are not just for a communication in the narrower sense, but also for others Applications can be used such as. For File sharing or for the use of online services. In addition, the connection should be established be protected against misuse. Because the known communication elements, which are integrated as a button or as a link in the Internet presence are, can be used by anyone via browser. And the contact elements can even be copied by anyone into other websites, something of that Provider not necessarily desired is.

description the invention

task The invention is therefore to overcome the above-mentioned disadvantages and to propose an improved method for establishing contact connections and propose a communication system and a contact element therefor.

The object is achieved by a method as defined in claim 1 for establishing a connection in a communication environment controlled by a communication system between a first node, which is assigned to a first contact, and a second node, which is assigned to a second contact. The following steps are suggested:
Within the first node, a contact element is provided for the first contact, which graphically represents the second contact and the one unique identifier and contact data are assigned. Then, by means of a program, the contact data is accessed and the connection is established from the first node to the communication system. Thereafter, it is checked within the communication system based on the unique identifier of the contact element, whether the contact element is an element approved by the communication system for establishing connections. And depending on the result of the check, the connection is established up to the second node.

By these measures So a method is proposed in which a smart Contact element is inserted, unique by its identifier and is clearly checked by the communication system, so that only approved connections come to pass. The connection setup with such a contact element thus receives an exclusivity before protects against unintentional or even misappropriation. The one Contact that provides the contact element, ie the provider, can be sure that no abuse happens. The one contact, who receives this contact element, so the receiver, can be sure that he gets an exclusive right in connection to connect with the provider and / or to use his services.

In addition, will according to the siblings claims nor a communication system for controlling the construction of such Connection proposed as well as a contact element with which the Established connection can be.

The communication system is equipped with the following system components:
With a data processing device, the contact elements, which each represent a contact at another contact graphically generated in the form of files, wherein the data processing means each contact element assigns a unique identifier and contact data. In addition, with a management device that provides for the first contact such a contact element that represents the second contact graphically and to which a unique identifier and contact data are assigned. Furthermore, with calculating means which check, based on the unique identifier of the contact element, whether the contact element is an element approved by the communication system for setting up connections. And with a controller that controls the establishment of the connection from the first node to the communication system and on to the second node.

The proposed contact element contains at least one graphic Element for display on a display, in particular work surface, a Terminal. Furthermore contains the contact element is functional elements that have a unique identifier which indicates that the contact element for the construction of connections in the communication system is allowed. The functional Elements of the contact element also include contact data for construction the connection to the second node.

The proposed method, the system and the contact element itself can very versatile for Any kind of contact and communication will be used.

Particular advantageous embodiments of the invention will become apparent from the subclaims:
Accordingly, it is advantageous if the contact data contain at least information about services and / or functions, in particular communication services and / or functions, which are provided by the second contact for the first contact. And when in the communication system, the information contained in the contact data are checked, depending on the result of the test, the communication functions or services are released for use by the first contact. Thus, it is ensured that only such services and functions can be used, which the provider has released by definition of the contact element for use. The offered contact elements are provided, for example, for certain contacts, in particular for preferred and / or courtesy users. When creating the contact elements, the provider can for example specify the properties of the contact elements versatile. For example, he can also define the number and scope of the offered services and functions individually related to the respective user.

Preferably the first contact is a user of the communication system, the assigned to a terminal that is encompassed by the first node. And the program is an application program that the user uses via his terminal, about that Communication system to establish contacts with other contacts, wherein the contact element is provided as a program object for the program is available, especially in the form of a file or a library is provided. Through these measures the contact element is defined as a program object that is on the user program is tailored. The user program can For example: include standard applications, such as browsers or clients for email or instant messaging. The user program can also be special and exclusively the users of the communication system have been created exclusively be.

In this context it is special advantageous if the second contact is a service provider and if the information contained in the contact data are specified by the service provider. In this case, the second node comprises a computer, in particular a server, which is connected to the communication system and which is assigned to the service provider. By these measures, therefore, a connection between the user and a machine (computer, server) is created, where on the side of the user and the machine - as a contact partner - is represented by a graphical element. In this context, the contact element is preferably displayed as a graphical element on the user's terminal, the graphic design and / or animation of the element being specified by the service provider.

Especially It is advantageous if several contact elements, the different Assigned to service providers, provided to the user for selection and if the contact element selected by the user on the terminal the user through drag and drop operation on the display, especially on the desktop DTA, his terminal will be installed. As a result, the usability is significantly simplified. The user can simply drag and drop the desired Click and install contact elements.

Also it is advantageous if the first contact is a first user and if the second contact is a second user of the communication system is, each one terminal that is from the first node or the second node is included, wherein of the second user, the contact element the first user is provided. The program is a user program that at least on the terminal installed by the first user and served by the first user, to over the communication system makes contact connections to the second user build, using the contact element as a program object for the program is provided, in particular in the form of a file or a Library is provided. These measures allow each user to contact elements and other users, e.g. preferred contact partners, to disposal to deliver.

Also it is particularly beneficial if the information contained in the contact details Information should be provided with parameters that are graphical and / or functional Define properties of the contact element, in particular properties for one graphic design, an animation, a validity period and / or a Purpose of the contact element. The offering contact (service provider or offering user) can create contact elements in a variety of ways and the desired one Offer contact partners.

description the figures

In The following description of preferred embodiments will be made with reference to the accompanying drawings taken that show the following:

1 shows the representation of a connection in the form of a two-point contact connection to which the method according to the invention is applied and in which contacts on the desktop are represented by graphic elements, so-called ComBots;

2 shows schematic representations of further variants of contact connections, in particular multipoint contact connections, in which the method according to the invention is applied;

3a shows the representation of a system architecture for the management of contacts and for the production of contact connections by means of the method according to the invention with the involvement of ComBots;

3b shows the schematic representation of the logical structure of a two-point contact connection;

4 shows the sequence of the method according to the invention, in which a user accesses the so-called service bots of service providers in order to make contact and to use associated services;

5 shows the data structure of a ServiceBots according to the invention;

6 shows the logical structure and the procedure of the procedure for the production, administration and use of the ServiceBots;

7 shows a partial excerpt of the logical structure and the procedure of the method for the production, change and annihilation of ServiceBots;

8th shows the basic procedure for assigning the ComBots according to the invention, in particular ServiceBots, from a providing entity (service provider) to a destination entity (user);

9 shows the logical structure of the structure of a providing entity;

10a -C show different explanations for the allocation of ComBots, especially ServiceBots;

11 shows the target instance in connection a called communication entity configured as a web server of a service provider;

12 shows the sequence of a gradual assignment of ComBots, in particular ServiceBots;

13 shows an invitation email for offering and providing ComBots, especially ServiceBots;

14 shows the arrangement of ComBots in the form of ServiceBots on the desktop of a user PC;

15 shows summarizing ComBots in a so-called ComBotarium.

description preferred embodiments

The 1 to 3 illustrate the basic characteristics of the system architecture of a communication system according to the invention, which provides a communication environment in which contacts for communication of any kind (email, SMS, telephony, instant messaging, file sharing ...) with each other permanently or at least quasi-permanently in contact stand. For this purpose, special, graphically representable contact elements, so-called Communications Robots or ComBots short, provided on the desktop of the computer (desktop) of the respective contact partner.

Contact partners can be users in the narrower sense, ie natural persons who are registered as users of the communication system. However, contact partners can also be any kind of contact instances or communication instances, including technical instances, such as computers and computer systems, which are part of the communication environment. In particular, web servers are to be mentioned here, which are accessible via the Internet and which are integrated into the communication environment so that users can contact them. In connection with the provision of services, the connection between the contact partners "user" and "web server" is particularly interesting. This embodiment of the invention will be described later with reference to the 4 - 7 described in more detail. First, the basic structure and procedure of the method for establishing a two-point connection between two users (natural persons) is described here:
The 1 shows a schematic representation of an existing contact connection between the first user A and the second user B. Shown are the respective desktop DTA from the user A or DTB from the user B and the respective graphical element in the form of a ComBot representing contact with the other user , Thus one finds on the desktop DTA the ComBot for the user B and vice versa. Both users are in a system to be described later (cf. 3a ), so that the users are constantly in contact with each other and are to be regarded as contact partners, who may want to spontaneously communicate with each other. The connection between the users is therefore a quasi-permanent contact connection, which serves as a preliminary stage for the spontaneous establishment of one or more communication links. For this purpose, the respective ComBot displays the current status (status) of the contact partner by means of a graphical change, animation or comparable measures. For example, the ComBot B on the user's desktop DTA changes its appearance, such as its color, as soon as user B is online.

The ComBots are to be understood not only as graphical elements and status indicators, but also as funtional elements for the direct access to the contact partner in order to send him messages and / or files of any kind. A ComBot is thus a contact element and corresponds to a program object which is accessed by a user program in order to establish direct access via the communication system from one contact to the other contact. The user program can also use or emulate various applications, such as an email client or an application for a peer-to-peer file transfer. For example, by simply dragging and dropping on the desktop, user A may send user B a document, such as a text file, image file, or entire directories, or at least grant him access to these files. To do this, user A pulls the icon for the file onto ComBot B located on the desktop DTA. The files and directories exchanged and / or shared among the users appear on a system-managed common web site TCW, preferably within a particular window layout, such as eg a double window. That in the 1 shown double window has essentially two subregions, each of which is assigned to one of the two users. Thus, all the associated files and directories appear in the subarea of user A, and the associated files and directories also appear in the subarea of user B. In addition, many other data and information are provided and managed on the TCW website, in particular the contact data (names, addresses, e-mail addresses, telephone numbers, etc.) itself and communication data (date, time, history, type of communication, name of the exchanged files etc.). Thus, the website TCW is especially the management and implementation of communication between distant contacts, so the telecom communication in the broadest sense. The TCW website is therefore also known as the Telecommunications Website. The two users can access them directly and without a log-in procedure via the user program, ie by clicking on the ComBot, or if necessary via a web browser, whereby the URL would have to be known and log-in would have to be performed. Preferably, the ComBots are accessed directly.

The operation of the ComBots shown and the use of the website TCW is particularly easy by mouse click and drag and drop operations on the respective user interface, ie on the personal desktop and / or in the double window shown by the browser. If, for example, the user A wants to transmit a directory with MP3 audio files to the user B, A merely needs to drag and drop the icon of the directory onto the ComBot B of the other user on his desktop DTA and drop it. Thus, the system will automatically provide this directory on the TCW website for the user B and inform the user B by animating the ComBot A on the desktop DTB. In the opposite direction, a transfer of directories and / or files in the same way, ie by simple drag and drop. This is indicated by the arrows in 1 illustrated.

On the website TCW is shown within the window arrangement (window layout), which files and directories have been provided by which user for use by the other user. The physical storage locations may be centrally located on a server of the system or they may also be located remotely on the respective computers and user terminals or on other external computers, eg as a web space with a secure access via the LC system. By clicking on the respective ComBot or by accessing the TCW website, which can be reached at a specific URL, users can obtain information about the current state of affairs and take over individual or multiple files as well as entire directories as they wish. This means, for example, that the user B moves by dragging and dropping on the web page of the website TCW a file located there in the subarea of the user A into its subarea B. Alternatively, or additionally, a download of this file or a copy thereof from the TCW to the computer of user B can be done automatically. The functionalities will be described later on the basis of 3a and 3b described in more detail.

In the 1 1 illustrates that a quasi-permanent contact connection is established between two users A and B (contact partners), a TCW website set up for this purpose has already been set, and the current status on the desktops DTA or DTB of the computers and / or the displays of the terminals of the User, whereby the direct access to the respective contact partner takes place by means of contact elements, the so-called ComBots. This establishes a direct two-point connection between two contact partners via their ComBots COMA and COMB.

As based on the 2 is shown, but also multi-point connections of any kind are conceivable, such as a fan-shaped point-to-multipoint connection from a ComBot COMA to several ComBots COMB1, COMB2 ... COMn. Or star-shaped multipoint connections are made between a variety of ComBots COM1, COM2, COM3 ... COMn. In the case of multipoint connections, a ComBot (eg COMA or COM1-COMn) can each represent a large number of contacts, ie a group of contacts. In this context, one can also speak of "GroupComBots." The multipoint contact connections can be understood as a combination of several direct two-point contact connections.

The individual contacts as well as the contact groups are displayed within the communication application in the same graphical manner, namely by the ComBots or GroupComBots described above. Thus, for each contact, a ComBot is displayed in the form of a symbol (icon) on the desktop of the user's computer. For a contact group, a GroupComBot, ie a corresponding group icon is displayed on the desktop, which includes several ComBots and, for example, with a double-click into the corresponding individual ComBots falls apart. For example, the formation of GroupComBots is very simple by dragging and dropping the icons: If a ComBot is dragged onto another ComBot and dropped there, a GroupComBot automatically forms, which includes the two individual ComBots. The presentation of contacts in the form of such ComBots has the advantage that the user has immediate access to his contacts and the grouping is displayed very clearly. Since the user himself also counts as a contact, namely as a contact for the other party, each ComBot has its own equivalent ComBot on the desktop of the other contact. The ComBots are in contact with a contact management system so that the other contact is informed about the current status of the contact partner. State changes on the one hand are automatically displayed by graphical modification, in particular by animation, of the ComBot on the other side. Thus, there is a quasi-permanent contact between each two contacts, which serves that the contacts untereinan who are currently informed and can spontaneously communicate with each other. The ComBots and the GroupComBots formed from them considerably facilitate the contact and communication readiness among the users.

Based on 3a and 3b Now, the method and the system for establishing such direct two-point contact connections will now be explained in more detail:
That in the 3a The communication system LC shown is Internet-based and essentially comprises one or more servers that manage contact data from a plurality of users for possible communication as well as the provision of user data. In the 3a is the system LC and exemplified for many users a connection between the two users A and B schematically. Based on the 1 is also here in the 3a the website TCW provided to users by the system. The system LC provides each user with a memory area (eg MEM-A for the user A). This memory area is located, for example, on the drive of a system server (LC server) or on an associated data storage medium. In addition to the system-internal memory areas MEM-A and MEM-B, the users can also use system-external memory, in particular the hard disk drives HD-A or HD-B of their computer PC or their terminal devices PDA to arbitrary files and / or provide directories for other users (contacts).

If now the two users A and B on the System LC are in contact with each other, then it is up the desktops of their devices, such as. the computer PC or the mobile personal digital assistant PDA, each a graphical element in the form of a ComBot, the direct access to the respective contact partner. User A thus has the ComBot COMB on his desktop DTA. At the User B is just the opposite. For both users A and B provides the system LC has a website TCW with a double window, in which all data collected by the system LC, in particular the contact data the two users A and B and the user data provided by them, can be displayed. About these Website TCW and easy to use, especially by drag & drop operation, can the users on their own data and on the contact partner shared data from any internet access at anytime access. Once a user has his contact information (such as his Address, phone number or e-mail address) this is detected by the system LC and an automatic synchronization done with the contact partners, so that all contact partners always have the latest status of contact data to have. about The ComBots can make changes and updates are displayed immediately.

The But ComBots also serve the direct and spontaneous contact, by a user, as here the user A, the ComBot COMB of the desired Contacts (here B) and then from a then appearing Communication menu one Application, e.g. Email, telephony (PSTN and / or VoIP) or SMS starts. The user program starts the desired application with the contact data stored in the ComBot, e.g. E-mail addresses of the two Users. Immediately the communication with the contact partner is started. The system LC supports the user, in which only the possible and / or preferred communication methods, such as. Email, SMS, IM or VoIP, suggest. The system manages the system User profiles and user preferences taken into account. Likewise can through simple drag and drop a spontaneous communication be prompted. Attracts the user For example, a WORD file on the ComBot COMB of his contact partner B, then the system LC converts this file into a PDF format and transfers the PDF file as Attachment along with a notification email to the user B.

In another example, that in the 3a is illustrated, the user A draws on the ComBot COMB an MP3 file (symbolized by a star), which is currently on the hard disk HD-A of the computer PC of user A. At the same time, the system LC starts an upload by transferring this MP3 file into the system-internal memory area MEM-A of the user A and displaying this on the website TCW. The user B now receives an indication that A provides him with a file. To do this, the LC system animates the ComBot COMA on the desktop DTB of user B, with the ComBot COMB eg receiving a balloon with the message "MP3 from A for you".

The user B can then access the TCW website immediately via the user program or, if necessary, surf the TCW via a browser and access its own memory area (right side of the double window) and also the memory area (left side) released by A. Either the user B leaves the MP3 file (see star) there in the memory area of the A or the user B causes a transfer of the file in its memory area. This can be done by dragging and dropping the file symbol, ie by dragging the star from left to right (see arrow). At the same time, the system LC controls a corresponding file transfer from the hard disk HD-A to a storage area specified by the user B, here on the hard disk HD-B, which is in the terminal of the user B, here in the mobile personal digital assistant PDA, located. The file transfer takes place via a two-point connection in the form of a peer-to-peer transfer p2p. Many other applications are conceivable, such as a direct communication that integrates asynchronous communication (email) with synchronous communication (instant messaging), whereby a variety of communication formats and data (text, audio, video, etc.) can be transmitted. The communication system LC is characterized in particular by making all possible communication techniques for contacts usable spontaneously and by simple desktop-optimized operability, whereby the contact data are automatically updated.

The system LC ensures that the contact partners are connected to each other via ComBots via any communication network, in particular via the Internet. The ComBots of contacts are thus to be understood as network nodes, just as the 3b illustrated. There, the logical structure of a two-point connection is shown, the network node NA, the first user (see A in the 1 ) is associated with the network node NB associated with the second user (B). Each network node includes both the graphical element of the corresponding ComBot and the functional elements (contact data, etc.) that serve as the program object for the user program. The structure of the contact elements designated here as ComBot and their function as so-called service bots is described in more detail below:
The 4 shows the sequence of the method according to the invention, in which a user (here the user A from 1 ) accesses special contact elements that are provided by the service providers themselves or on their behalf to the users, to allow them direct contact with the providers and the use of services, or at least to use provider-related communication functions. These contact elements are thus special ComBots, which include provider-related services and / or functions, and are referred to below as "ServiceBots." Here, by way of example, three ServiceBots SBOT1 SBOT2 and SBOT3 and another one belonging to a selection list LST are shown are predefined program objects, which are offered to the user by email or on websites, for example, When the user drag-and-drop their desired ServiceBots on their desktop DTA, the user program automatically starts the process of establishing an LC connection to the corresponding service provider This can be, for example, an online shop, such as the well-known online bookstore Amazon, or a specific goods provider, such as the well-known drugstore chain Douglas 4 are shown and provided with the reference SBOT2 and SBOT3. Each ServiceBot represents a unique contact element and is comparable to a ComBot equipped with graphical and functional elements. The graphical element essentially comprises a visual representation and representation of the service provider. The functional elements include, but are not limited to, contact information about the provider and various parameters that enable the user to quickly access services that the service provider provides, and / or provide access to communication capabilities offered exclusively by the service provider. The term "service provider" is to be understood in a very general manner and includes any type of instance that offers the user services, communication services or other services via ServiceBots.Thus, sponsors or other entities and organizations can also provide ServiceBots to promote events or products, for example in particular to offer coupons, bonus payments or discounts, etc. For example, discounted access services for downloading music and video files can be sponsored.Many other applications are conceivable.Already the graphical design of the ServiceBots can be a special feature which is only offered to certain users who have a privileged status ("gold status"). Or, users may choose to download certain ServiceBots or ComBots that have special design and / or features to their desktop for a fee. It is therefore also possible to offer prefabricated ServiceBots or ComBots (limited edition) in an exclusive design. The user can then use the design for his existing ComBots. In the example of the 1 For example, user A might purchase a ComBot with Disney design and use that design for ComBot COMA, which represents contact partner B. The functional elements of the COMA can remain unchanged or can be extended by additional functions (eg for the free sending of a number of SMS messages specified by the sponsor or the use of PC games, etc.).

In the in the 4 As shown, the user selects the ServiceBot SBOT1 of the online auction service provider Ebay. As an example, the user A (see also 1 ), which bears the name "Axel Ast" and is registered in the LC system with its e-mail address axel.ast@web.de In a first step S1, the user drags the SBOT1 onto his desktop DTA by drag-and-drop and installs in In a next step S2, the user program PRG accesses the program object defined by the functional elements of the SBOT1, thus creating a logical network node NA connected to the system LC in the function of a client with the data of the node NA at the server of the LC system, where the data in particular from the contact data contained in SBOT1. Since the user A is already registered in the system LC, he is immediately authenticated by the system. In addition, it is recognized from the contact data that a connection to the service which the SBOT1 represents is to be established. In this case, a connection to the auction service Ebay is made. This is done in a further step S3, in which the LC server makes contact with a network node NSP, which is assigned to the service provider SP (here: Ebay). In particular, the node NSP comprises a web server or a web service of the service provider SP, which provides the services offered or at least administratively supports and monitors their use. The node NSP is thus a contact instance which is assigned to the service provider and which the user can use. In this case, an authorization check with respect to the service provider can be omitted if the user A has already been authenticated by the LC system. This provides quick and instant access to the service. The user no longer has to log in to the service provider. This is particularly easy if the user registers with the same characteristics in the LC system as well as the service, for example, with the same user ID or email address (here: axel.ast@web.de) or similar characteristics. This is checked in a step S4. In the positive case, the user then immediately receives access to the user-specific services of the service provider. Then, in a step S5, the corresponding functions are activated and / or activated for the user. The user has direct access to his service provider and the user area set up for him via the ServiceBot. For example, the user does not need to install so-called tool bars of service providers.

at the example described here "Ebay" could User A immediately gets access to his Ebay account ("My Ebay") and there to use all services. So the user just needs to to click the ServiceBot SBOT1 and will automatically with Ebay and connected to his account there. He can then immediately at auctions participate, monitor his account etc. The user can therefore use ServiceBot all user-specific Control events. Likewise the user can receive the incoming Events are displayed immediately via ServiceBot. This happens e.g. by animation of the graphical element (here: Icon SBOT1).

The The method described has many advantages: it is not an invitation procedure with confirmation required, to use a service. An authorization request via log-in as well as password at the service provider can be waived since the authentication over the LC system is secured. In other words, because the LC system knows its users, the provider can trust in the correctness of the LC user identity, so that too on log-in procedures can be dispensed with the provider itself. So it turns out a new comfort feature that can be described as "One-Click-To-Service".

The ServiceBots featured here are pre-built ComBots with those automatically a LC-controlled contact connections between Users of the LC system and various providers, especially service providers, getting produced. This is an interface between system and provider provided in the form of a web server or web service. The provider (e.g., Ebay) then provides all of its customers, who are also LC users, with them Interface. In doing so, the service and its provider become one corresponding ServiceBot on the desktop of the user PC represents. About the ServiceBots can the respective user all conceivable service functions offered particular, access to personal areas (MyEbay). And the provider reaches its customers, directly via the interface to the LC system. This can also be done be created on the provider side ComBots and / or GroupComBots, about on the desktops in the customer care center. At least but on the provider side, a non-visible LC contact access for each Customer created.

If A user wants to use a particular service, so he pulls by drag & drop the desired ServiceBot on his desktop. The ServiceBot contains vendor-specific Data (service ID, IP address of the web server, etc.) of the corresponding Service provider (e.g., IP address to Ebay server). The user program, e.g. in the form of an LC client, now introduces the vendor-specific Data connects to the web server of the service provider. Of the The service provider's web server automatically opens the LC connection to the user and accept it immediately and for the user immediately becomes the functions offered by the service (MyEbay) provided. The ServiceBots are so prefabricated Contact elements with intelligent properties that are based on usage services according to the specifications of service providers or sponsors are tailored.

The principle presented here, contact elements with intelligent functional capabilities Equipping is generally applicable to any type of ComBot. It applies also for normal ComBots, but particularly advantageous is the expression as ServiceBot.

In 5 an example of such an inventive intelligent ComBot is shown. The ComBot takes the form of a ServiceBot SBOT and is offered by a service provider to to provide the user with certain functions and services. This ServiceBot SBOT is not only a graphical element that represents the respective service provider on the desktop of the user, but includes functions for direct contact and communication with the service provider or with a designated contact (eg ServiceCenter) as well as for the use of services, in particular online services, such as shopping and mailing services (online shopping), auctions, gaming and entertainment services (eg lottery) and others. The ServiceBot SBOT may also comprise the function of a digital currency unit and correspond to a certain real amount of money, eg one or more euro cents. Each ServiceBot represents a file with a size of, for example, 10 kB. Like in the 5 is shown, this file includes various ServiceBot related information DAT. Preferably, there are specific data fields for this:
The first field contains the actual identifier ID, which indicates the unique identity of the ServiceBot and, for example, corresponds to a 32-bit long number code. It is an identity identifier that is unique to each ServiceBot so that each ServiceBot can be uniquely identified and accurately identified within its uses, particularly in payment transactions and transactions. For example, certain batches of service bots can be specified in the form of number blocks. This means that a service provider or sponsor, for example, has 1 million ServiceBots with the ending numbers ".... 0" to "1,000,000" assigned to them.This provides additional security.If the ServiceBot is also to serve as a digital means of payment, information on the denomination can be assigned For example, in the second field W, the value W may be stored in a specific currency unit.

in the third field is the provider itself or a sponsor SP indicated preferably in the form of an ident number. So ServiceBot can be assigned to a particular sponsor or advertising partner. In the fourth Field will be data over the transaction history HIS is stored, e.g. Date of all transactions, or at least the last N transactions. The fifth field contains additional parameters PAR. These parameters PAR can have different information include. Thus, the ServiceBot SBOT can have an expiration date. Also, the ServiceBot can go shopping with certain providers or dealers limited be. In addition, the ServiceBot can lose value with every use or win. The Paramater PAR can also provide information about certain bonus, payback or discount campaigns. About the Parameter PAR, the ServiceBot can only for a limited number of Transactions can be used.

Possible transaction information, which are stored in the history HIS can e.g. Date, time, place, Amount to be transaction partner. This information belongs to the PAR parameters. Other parameters can be an expiration date and the depreciation or gain. As parameter PAR can also Information about a restriction to certain products and / or services, as well as a given maximum transaction number.

The Definition of the parameters thus determines further properties of the Contact element and is very versatile. This applies equally to ServiceBots and ComBots in general: how can the parameters e.g. different manifestations, in particular Size, color and graphic resolution, of the contact element in dependence specify from the display of the user terminal. On a terminal, e.g. a PC, with good display, the contact element is then displayed better as on a mobile device with small display (display). The contact element is as multimedia Representation to understand, which also includes acoustic properties. Therefore can the parameters PAR also indicate such properties as e.g. the acoustic representation of the contact element, especially when occurring Events. So a ServcieBot can e.g. the signature tune (jingle) a particular product, especially if a new message or information about this product from Service provider to the user. Also, the parameters PAR, in particular together with the identifier SP, be understood as a service identifier. That means these parameters for different services as well indicate different properties, e.g. Useful life, scope of balances, discounts, purpose of use etc. The characteristics can itself also change over time, e.g. are the discounts for a very long first time and then staggered from. This is e.g. especially for smart advertising such as. "dynamic Early Bird Discounts "of use.

A another special possibility consists of by ID and / or SP itself and by the Parameter PAR several contact elements in a predefined amount logically summarized and provided with set properties. Such Quantity properties can exclusive rights for all users of these contact elements, e.g. access rights to exclusive communication networks, in particular to virtual private Networks (Virtual Private Networks) or to specific databases etc. In this context could also internal company contact elements (Corporate ComBots) created Be that only for Be provided to employees of a company and e.g. the Allow access to in-house networks.

Likewise, too Special customer groups or supplier circles through appropriate CustomerComBots or VendorComBots with exclusive contact elements be provided. It is not only the functionality of the contact elements significant. At least for the clientele is also the graphic appearance of great importance. If e.g. only a few quantities of graphically particularly elaborately designed contact elements distributed a small circle of customers, so these contact elements to get its own value as typical collectibles. you think for example to ServiceBots, by Porsche or in their Order with exclusive logo and design created and distributed.

A Another special feature of the presented here intelligent contact elements is also the flexible predetermined linkage of graphic elements with functional elements. Thus, e.g. a ComBot or ServiceBot designed in the shape of the well-known Disney character "Mickey Mouse" (graphic Elements) and certain animation properties (functional elements). These are specified in the PAR parameters and could be e.g. graphic and acoustic animated expressions, such as. e.g. Cry, Laughing, smirking, scolding, etc. These animation properties, So functional elements, but are independent of the concrete shape of the contact element, that is independent defined by the graphical elements. Accordingly, the functional elements are also transferred to another shape (e.g., Donald Duck) become.

In the 6 The production and use of the ServiceBots is presented. The principle described here also applies to the ComBots in general. To use the ServiceBot is an environment with a central database 6 , with an instance 7 for creating service bots (a so-called factory), with one instance 8th for handling ServiceBot services and for managing user accounts (so-called user administration) and with one instance 9 to secure the settlement of ServiceBot services (a so-called clearing office). The factory 7 is the instance, entity, or entity that manufactures the ServiceBots and, if necessary, destroys them. Also there can be carried out further processes, which will be described in more detail later. The user administration 8th Its purpose is the processing of payments and the administration of accounts, in particular user accounts. You can also manage accounts of transactional partners, advertising partners, sponsors, etc. there. The clearing house 9 is an entity, entity or entity that examines and secures the transactions to be performed. The exact function of the individual elements becomes clear from the following description:
In the database 6 All existing ServiceBots are stored in the form of a separate file. Database 6 thus has a storage space for each existing ServiceBot.

According to 6 is the factory 7 as the only instance able to modify the ServiceBot files in the database. Only the factory 7 can overwrite or delete the information associated with the ServiceBots. The user administration 8th and the clearing agency 9 however, the data of the database 6 just read. In another embodiment, not shown, also have the user management 8th and the clearing agency 9 about the power to use the data in the database 6 to change. The user administration 8th is the interface to the owners of the ServiceBots, ie (eg to the user A, cf. 1 ). Here an owner can see how many service bots he has and commission transactions. The user administration 8th but can also manage information about the service providers, such as the characteristics SP (see. 5 ) and account information. The clearing house 9 serves to monitor, check and process the ServiceBots transactions.

It will now be based on 6 describes a transaction according to the invention, ie a payment transaction carried out by means of a ServiceBot:
User A has user management 8th which also includes a bank through an online account that manages its ServciceBots. As already described, the ServiceBots can be used for a wide variety of applications, including payment transactions at online shops. In this here in the 6 As shown, the user would like to use such a ServiceBot, which is also designed as a digital monetary unit and corresponds to a monetary value W (see also FIG 5 ), at an online store, the provider (dealer) SP operates, on the Internet, for example, buy an audio CD. For this purpose, the user A instructs the bank to transfer the necessary amount to an account of the merchant SP (step a). The value W is given, for example, in the form of so-called WebCents, which correspond to exactly one euro cent. In the example shown, the ServiceBot was generated as a voucher with the value W of 2000 WebCents, which is exactly 20 Euro. The product offered by the retailer SP, here called the audio CD, costs eg 15 Euro. To pay for the audio CD, the user A instructs the bank (via the user management 8th ) and the clearing house 9 to rewrite a corresponding number of Web.Cents, namely 1500, from the account of A to the account of the merchant SP. The bank hands over the clearing office 9 the ID number of the ServiceBot and the number, ie the booking value of the Web.Cents to be rewritten as well as the name of the previous owner (user A) and the Name of the future owner (dealer SP).

Now starts the clearing office 9 a query of the database 6 to verify that the given ID number really corresponds to a ServiceBot coming from the provider SP and that the value W is greater than or equal to the specified number of corresponding WebCents. For data security, the ID number may, for example, have been assigned according to a specific pattern (pseudo-random) and only the clearing body 9 At this point, you can also check whether the specified ID number matches the scheme used. Furthermore, the clearing agency checks 9 whether the voucher trained ServiceBot really belongs to user A. For this purpose, for example, the history HIS stored in the data field 4 is read out (see FIG. 5 ). Based on the parameter PAR, the clearing body 9 carry out further checks.

So can e.g. Check the expiry date of the voucher (ServiceBot), if they are provided with such. If the ServiceBot Only for the purchase of certain products, clearing Place by the bank additionally information about get the kind of shopping, and this information with the appropriate Compare parameter PAR.

Preferably, the clearing body is attacking 9 when querying the database 6 to the transaction history (HIS data field) of the respective ServiceBot. The history is checked for plausibility, ie it is checked whether it can be assumed on the basis of the history that A is the rightful owner of the respective Web.Cent.

If the review by the clearing agency 9 negative, the rewriting of WebCents is aborted. If the check is positive, the clearing office points out 9 the factory 7 to rewrite the corresponding Web.Cents from A to SP (step d). In step e then overwrites the factory 7 the corresponding data in the database 6 , Alternatively, the description is carried out by means of the user administration 8th , Now informed the clearing agency 9 the bench 8th in that the transaction has been successfully completed (step f). Finally, this information is passed through the bank to A and SP (step g). If the clearing agency 9 or the bank 8th have the authority to access the data of the database 6 To change, may also be the clearing body 9 or the bank 8th instead of the factory 7 the corresponding description of the data in the database 6 carry out. In this case, the factory takes 7 not participate in the transfer of the Web.Cents.

The 7 illustrates how ServiceBots can be created and destroyed. The described principle also applies to ComBots in general:
The ServiceBots are created, in particular, by providers and sponsors SP or created on their behalf in order to offer users special services and functions. The operator of the system LC acts as a kind of mediator between providers and users. For this purpose, not only the user data must be managed, but also data about the providers and sponsors SP are managed by the system, such as their names, addresses, account details, contract terms with the intermediary, etc. This administration can be centrally in the user management 8th respectively. If a vendor or SP wants to create new service bots, the factory will be 7 commissioned with it. This is done via the user administration 8th (Step a) showing the factory 7 instructs to create ServiceBots with the properties given by Sponsor SP (step b). The factory 7 accesses the database 6 to and created in this corresponding new ServiceBots, ie for each ServiceBot a unique record (step c). Each new ServiceBot has a unique identifier (ID in field 1, s. 5 ), which may be in the form of an encrypted serial number or the like. In addition, the sponsor is indicated (SP in field 3). The ServiceBot can also be provided with a value (W in field 2), a history (HIS in field 4) and possibly with several parameters (PAR in field 5). In the last step d informs the administration 8th the sponsor SP about the production of the new ServiceBots and delivers them. This is done by transferring the generated files to the respective sponsor SP.

Characterized in that the ServiceBots according to the invention each with a unique identifier (ID in the field 1, s. 5 ) as well as additional information, in particular the owner (field 3) and the history (field 4) as well as further parameters (field 5) are provided, a forgery or a misuse of the substantially more difficult. By providing additional information, the ServiceBots can be used for special marketing purposes, in particular for advertising, sponsorship, discount campaigns or the like. The ServiceBots can be produced specifically for promotions of a particular sponsor or for certain action periods (summer voucher), etc. Based on the additional information, in particular the transaction history, various statistical information about the ServiceBots and their use can be collected. The ServiceBots are thus special features of the intelligent ComBots presented here. Both the ServiceBots in particular and the ComBots in general have the described data structure with the data, information and information embedded therein, in particular with a unique identity identifier.

In the 8th is schematically the process to Provision and allocation of the previously described intelligent ComBots, in particular ServiceBots, shown:
The process is based on a offering entity COE, which offers services in particular also for communication and which in the following is also called "communications offering entity". This instance COE corresponds to the respective service provider SP (cf. 4 - 7 ). The offering entity COE can also be used by any user (eg user B in 1 - 3 ) or the operator of the LC system (s. 3a ), which wants to offer other users communication functions. The offering entity COE wants to make an offer to a target entity TE, which is also called "target entity" in the following, which enables the target entity TE to execute communication in accordance with the parameters defined by the offering entity COE usually a user (eg the user A, see. 4 - 7 ), who should then enjoy the offer. For this purpose, the offering entity COE assigns to the target instance TE a communication means COM which corresponds to the described contact element, namely the intelligent ComBots, in particular ServiceBot. This assignment is in the 8th through the arrow 1 shown. Technically, the assignment of the COM to the target entity TE can be done by transferring at least part of the COM over the network N. The network N is preferably part of the communication system (see system LC in FIG 3a ), but can also be independent of it. The transmission of the contact element COM serves to enable the target entity TE to receive and install the data and / or program parts linked to this element and then to prepare them for direct contact and communication. The actual contact connection then takes place, as described, via the networks of the communication environment. The network N contains at least one network for the communication between COE and the destination entity TE. Examples of the network N include computer networks, in particular the Internet, stationary and / or mobile telephone networks and the like. With the provision of the contact element COM, the target entity TE, in particular the corresponding user, can communicate according to the communication parameters, as indicated by the arrow 3 in the 8th is pictured.

Like in the 9 is presented, the offering entity comprises COE addressing means ADR, manufacturing means BM and control means CM. The addressing means ADR comprise information on the basis of which the instances can be identified. Such information includes names, addresses, e-mail addresses, telephone numbers, fax numbers, numbers of SMS devices, and the like. The addressing means ADR can be used by the providing entity COE for various purposes, in particular for the applications described here with regard to the definition of communication and contact elements COM for the target entity TE. To define and generate these elements COM, the offering entity COE first selects, based on the addressing means ADR, information which specifies an instance selected by the COE as the target instance TE. Then, the COE uses the manufacturing means BM to generate the elements COM. The elements COM comprise at least an embedding of information which characterizes the TE such that the generated elements COM are uniquely assigned to this target entity TE. In the event that the COE intends to use standardized and / or prepared contact elements COM, the manufacturing means BM provide templates for the COM containing standardized communication parameters as predefined parameters. By implementing information identifying the target entity TE (user), user-personalized contact elements COM are generated. In order to implement therein the contact and communication parameters, as desired by the offering entity COE, the manufacturing means BM provide functions for defining and embedding the parameters.

To In their manufacture, the contact elements COM of the target instance Assigned to TE (user). It must be mentioned that the elements COM even after its assignment to the target instance TE of the offering entity COE. Regarding the Enable communication parameters it the manufacturing means BM to change the parameters and to vary and / or additional or to implement new parameters and / or previously embedded ones Delete parameters again, even if the communication parameter COM is already the target instance TE has been assigned.

The Control of the elements COM can be achieved by the control means CM become. Compared to the manufacturing materials BM allow the Control means CM, current Operating conditions and / or the behavior of the elements COM to control. Have the control and control by the control means CM no influence on the implemented communication parameters.

To promote proper understanding of the differences between the manufacturing means BM and the control means CM, reference is made to the following example: A providing entity (COE) constructs models, such as model airplanes or model cars (see COM communications offering means), and has a workshop (see BM, building means) in which a desired model for the user is constructed (personalized communications offering means) and can be changed later if necessary. To define and possibly change the properties of the model, the offering entity (COE) can select from a variety of workshop components. After deciding on certain properties (compare contact and communication parameters), such as the "fly" property for the model airplane, the instance can still make changes. "During operation, the user (target instance) can model However, the remote control is limited by the characteristics (parameters) of the model (COM) For example, the remote control of the flight model allows to execute a plurality of flight figures, which are limited by the characteristics of the model In the case of the COE, a service provider or sponsor is preferred (see SP in 4 - 7 ), in which case the intelligent ServiceBots are generated as elements COM. The target entities TE are the users of the system LC who are already customers or at least potential customers of the offering entity, ie the provider or sponsor SP. However, a person who is the offering entity COE is also a person, namely a user of the system LC, who wishes to offer another user an intelligent ComBot. That in the 9 embodiment shown for a serving entity COE comprises the addressing means ADR and even the manufacturing means BM and control means CM. However, it may be sufficient if at least one of the means ADR, BM and / or CM belongs to the offering entity COE.

The 10a shows that the assignment of a contact and communication element COM to a target entity TE can be designed so that the element COM is transmitted as a whole to the target entity TE. As a result, the target unit TE then completely includes the element COM. The 10b and 10c illustrate embodiments in which the elements COM are not completely contained in the target entity TE. In these examples, the target entity TE comprises a part COM 'of the element COM. The element COM is formed by combining the part COM 'with a second part COM'', which is covered by the offering entity COE or a central computer system SER. In the examples shown, the offering entity COE is a service provider (sponsor) and the computer system is a web server SER of that service provider. At least part of the contact element (ServiceBots) is kept on this web server. Thus, it is possible for a part COM "of the contact element COM to be located on a server SER, which for example forms the part of a database. Accordingly, the COM elements in the form of combinations COM 'and COM''can use the resources on the server and thus also be equipped with data that is not or should not be available at the target instance TE. These include, among other things, statistical data concerning the behavior of the user when using the COM, such as access and access times, frequency, addresses, especially URL and / or IP addresses, visited servers, websites or webpages etc.

• – Bei der Bereitstellung von intelligenten Kontakt-Elementen COM für die Zielinstanz TE, um der Zielinstanz TE anzuzeigen, dass die Elemente COM nun zugeordnet sind;
• – Während der Verwendung der Elemente, um die Zielinstanz TE zu informieren, dass die Elemente COM verwendungsbereit oder aktiv geschaltet sind.
• – Um ein Kontakt- und Kommunikationsangebot bereit zu stellen und dabei die Aufmerksamkeit zu erwecken;
• – Um anzuzeigen, dass ein Element COM gegenwärtig kontrolliert und/oder gesteuert wird;
• – Um anzuzeigen, dass die Kontakt- und Kommunikationsparameter verändert werden oder verändert worden sind;

The 11 is intended to illustrate the case in which the target entity TE has a single independent terminal (stand-alone), such as a personal computer, a mobile phone or a landline phone, etc. There, the contact and communication offer is then directed via the COM element. The offer is displayed by a graphic element (icon) on the desktop of the terminal of the target entity TE, namely in the form of the described ComBot and / or ServiceBots. By actuating such an element, ie by mouse click on it or by drag-and-drop operations, a connection with a called instance CE is established via the network N. This instance CE corresponds to that already on the basis of 1 described called user (contact partner B) or the basis of the 4 described web server of the service provider. The data types embedded in the intelligent contact elements COM (ComBots or ServiceBots) are, for example, audio data (speech, sounds, music) and / or video and image data and can be used to generate corresponding acoustic or visual information, such as in the following cases:

• In the provision of intelligent contact elements COM for the target entity TE, to indicate to the target entity TE that the elements COM are now assigned;
• During the use of the elements to inform the target entity TE that the elements COM are ready to use or active.
• - to provide a range of contacts and communication and to attract attention;
• To indicate that a COM item is currently being controlled and / or controlled;
• To indicate that the contact and communication parameters have been changed or changed;

If an element COM has been generated, the COE provides at least part of the COM by transferring at least part of the COM via the network N to the target entity TE (see FIG. 12 ). For this purpose, an e-mail may be used which contains data, information and / or software to form the COM (s. 13 ). This email is addressed to the target instance, ie to a user or a potential user, and has the function of an invitation to contact the sender, who may be a service provider, for example. The email contains the contact element COM (ComBot, ServiceBot) or at least a link to a web server, on which the element COM is kept ready. If the COM element has been received and has been installed at the target entity TE (user), an icon or image selected for the COM is displayed on the display of the target entity TE (see FIG. 14 ).

The 15 FIG. 12 illustrates an embodiment called a "botarium" (similar to the term "aquarium", ie, a fish tank) to indicate a means that "includes" multiple COM (communications robots or ComBots). It is assumed that three elements COM1, COM2, COM3 are assigned to the target entity TE. The 15 shows the view of a display of the target entity TE including the graphical representations of these elements. The 15 also shows a part or window of the target entity TE, which is provided with the reference BOT. This window BOT is the graphical representation of the "Botarium" of the target instance TE.

Around Communication between the elements COM1, COM2 and COM3, These elements are placed in the Botarium BOT, copied or moved (e.g., by dragging and dropping Service). If they are "trapped" in the Botarium, then recognize the elements that state and swap accordingly embedded there Information out. In particular, the elements exchange COM1, COM2 and COM3 at least partial information of their profiles among themselves or partial information of profiles of those elements COM, from they are descended from. In the latter case, when the information is exchanged Each COM1, COM2 and COM3 element communicates the new one received information to its corresponding assigned element COM. Such communication can also be from the corresponding COM be caused by a suitable control of the assigned Elements.

Then the affected offering instances COE1, ..., COEn become corresponding supplied with information and / or profiles of the other COM. As a result receives every element COM at least aware of a new COM and thus can new ones Contacts and relationships are established.

In the case that the elements are set up COM server-based (s. 10c ), the exchange of information between the elements COM1, ..., COMn can also be done by appropriate data transfer, data transfer (eg between different storage locations, etc.) on the affected server (s).

The Invention has been described with reference to so-called ComBots and ServiceBots, represent the intelligent contact and communication elements and especially for an easy-to-use direct Internet-based communication between Contact partners are suitable. In addition, the invention integrates but also the most diverse types of communication and networks a communication environment in which users are direct and secured Spontaneous contact with each other and can communicate as well exclusive use of the services and functions offered.

Claims (12)

Method for establishing a connection in one communication system (LC) controlled communication environment between a first node (NA) corresponding to a first contact (A) is assigned to a second node (NSP), the second Contact (SP) is assigned, with the following steps: - Within of the first node (NA) is used for the first contact (A) a contact element (SBOT) provided, which graphically represents the second contact (SP) and which is a unique one Identifier (ID) and contact data (DAT) are assigned (step S1), - means of a program (PRG), the contact data (DAT) is accessed and the connection from the first node (NA) to the communication system (LC) set up (step S2); - Within the communication system (LC) is determined by the unique identifier (ID) of the contact element (SBOT) checked, whether the contact element (SBOT) is switched on by the communication system (LC) for the construction compound allowed element (in step S2); - Depending on Result of the exam the connection is established up to the second node (NSP) (step S3). The method of claim 1, wherein the contact data (DAT) at least information (W, SP, PAR) on communications services and / or functions contained by the second contact (SP) for the first Contact (A) is provided (in step S1); in which in the Communication system (LC) contained in the contact data (DAT) Information (W, SP, PAR) checked are (in step S4); and depending on the result of the test, the Communication functions for use by the first contact (A) be unlocked (step S5). Method according to claim 1 or 2, in which at least the first contact is a user (A) of the communication system (LC) to which a terminal (PC) associated with the first node (NA) is assigned; wherein the program is a user program (PRG) operated by the user (A) via his terminal (PC) to establish contact connections to other contacts (SP; B) via the communication system (LC); and in which the contact element (SBOT; COMB) is provided as program object for the program (PRG). Method according to claim 3, characterized that the contact element (SBOT; COMB) in the form of a file or a Library is provided. The method of claim 2 or 3, wherein the second Contact is a service provider (SP); and where in the contact details (DAT) information (W, SP, PAR) from the service provider (SP) and the second node (NSP) is a server (SER), which is connected to the communication system (LC) and is assigned to the service provider (SP). The method of claim 3, wherein the contact element displayed as a graphic element (SBOT) on the terminal (PC) of the user (A) being, taking a graphic design and / or animation of the element (SBOT) is specified by the service provider (SP). Process according to claims 3 and 5, wherein several Contact elements (SBOT1, SBOT2, SBOT3), the various service providers assigned to the user (A) are provided for selection; and wherein the contact element (SBOT1) selected by the user (A) on the terminal (PC) of the user (A) by drag and drop operation on the display, is installed. Method according to claim 7, characterized the contact element (SBOT1) selected by the user (A) on the desktop (DTA), his terminal (PC) is installed. The method of claim 1 or 3, wherein the first Contact a first user (A) and the second contact a second User (B) of the communication system (LC), which each one terminal (PC, PDA) assigned by the first node (NA) or second Node (NB) is included; in which the second user (B) the Contact element (COMB) is provided to the first user (A); and where the program is a user program (PRG) that at least on the terminal (PC) of the first user (A) is installed and by the first user (A) is served to over the communication system (LC) makes contact connections to the second User (B), wherein the contact element (COMB) as a program object for the Program (PRG) is provided. Method according to one of claims 2 to 9, wherein the in The information contained in the contact data (W, SP, PAR) with parameters (PAR), the graphic and / or functional properties of the contact element (SBOT; COMB). Method according to claim 10, characterized in that that the graphic and / or functional properties of the contact element (SBOT; COMB) properties for a graphic design, an animation, a validity period and / or a use of the contact element (SBOT, COMB) are. Communication system (LC) for controlling a communication environment and controlling the establishment of a connection in said communication environment between a first node (NA) associated with a first contact (A) and a second node (NSP) associated with a second contact (SP ), comprising the following system components: - a data processing device ( 7 ), the contact elements (SBOT), which each represent a contact (SP) at another contact (A) graphically, in the form of files, wherein the data processing device ( 7 ) assigns to each contact element (SBOT) a unique identifier (ID) and contact data (DAT); - an administrative body ( 8th ) providing, for the first contact (A), such a contact element (SBOT) that graphically represents the second contact (SP) and to which a unique identifier (ID) and contact data (DAT) are associated; - calculating means which check, based on the unique identifier (ID) of the contact element (SBOT), whether the contact element (SBOT) is an element approved by the communication system (LC) for establishing connections; and a controller controlling the establishment of the connection from the first node (NA) to the communication system (LC) and further to the second node (NSP).