CN218868271U - Telephone dispatching system - Google Patents

Abstract

The application discloses a telephone dispatching system. Wherein, this system includes: the system comprises a man-machine workstation, a voice relay platform and a scheduling program control system, wherein the man-machine workstation comprises telephone client equipment for calling or answering a scheduling telephone; the voice relay platform is used for establishing communication connection between the man-machine workstation and the dispatching program control system; the scheduling program control system comprises: a dispatch station for supporting voice communications of a dispatch telephone and a dispatch handset for calling or answering the dispatch telephone. The technical problem that the dispatching telephone and the man-machine work service cannot be linked is solved.

Description

Telephone Dispatch System

technical field

The present application relates to the field of power dispatching, in particular to a telephone dispatching system.

Background technique

At present, the domestic power dispatching switching network mainly adopts circuit switching technology, and provides dispatching telephone services for power grid dispatchers through an independent dispatching telephone network composed of circuit switching technology system. Dispatching terminals are mainly physical dispatching consoles and dispatching telephones. When dispatchers need to answer or make dispatching calls, they need to complete through the dispatching console or dispatching telephones.

The man-machine workstation is deployed in the large production control area, using the dispatching data communication network (IP) to bear, and the dispatching telephone network of the circuit system, using a different network bearer system to provide dispatchers with daily dispatching business monitoring and operations.

However, when the dispatcher needs to answer or make a dispatch call, he needs to switch to the dispatch console or dispatch phone terminal, which is inconvenient to operate and cannot be done directly on the man-machine workstation.

No effective solution has yet been proposed for the above-mentioned problem that dispatching calls and man-machine work services cannot be linked.

Utility model content

The embodiment of the present application provides a telephone dispatching system to at least solve the technical problem that the dispatching telephone and man-machine work services cannot be linked.

According to an aspect of an embodiment of the present application, a telephone dispatching system is provided, including: a man-machine workstation, a voice relay platform, and a dispatching program control system, wherein the man-machine workstation includes a telephone for calling or answering dispatch calls client device; the voice relay platform, used to establish the communication connection between the man-machine workstation and the dispatching program-controlled system; the dispatching program-controlled system includes: a dispatching console for supporting the voice communication of the dispatching telephone and a dispatching station for Call or answer the dispatch phone of the dispatch call.

Optionally, the voice relay platform includes: dispatching a phone client background, communicating with the phone client device, and used for phone registration and connection to the phone client device.

Optionally, the voice relay platform further includes: a service platform, configured to establish a communication connection between the telephone client device and the background of the dispatching telephone client.

Optionally, the dispatching phone client background includes: an IP access gateway, which establishes a communication connection with the service platform through a session initiation protocol SIP; a dispatching phone client service module, which communicates with the service platform through a private protocol .

Optionally, the voice relay platform further includes: a network switch, configured to establish a communication connection between the telephone client device, the voice relay gateway, and the dispatching telephone client background, wherein the dispatching telephone client background includes : an IP access gateway and a dispatching telephone client service module; the dispatching telephone client service module is used for inquiring about the number information of the called object and initiating a call when the telephone client device dials a dispatching telephone, and generating a call information; the IP access gateway is used to send the call information to the voice relay gateway; the voice relay gateway is used to route the call information to the dispatching program control system.

Optionally, the dispatching program control system includes: a relay synchronous vibration processing unit, which is communicatively connected to the dispatching station, and is used to receive the dispatching station's response to the dispatching call when the telephone client device receives a dispatching call. The dispatching information of the dispatching telephone, and based on the dispatching information, route the dispatching telephone to the 2M relay board; the 2M relay board communicates with the voice relay platform.

Optionally, the voice relay platform further includes: a network switch, configured to establish a communication connection between the telephone client device, the voice relay gateway, and the background of the dispatching telephone client, wherein, in the background of the dispatching telephone client At least include: an IP access gateway; the voice relay gateway, used to receive the dispatch call provided by the dispatch program control system when the telephone client device receives the dispatch call; the IP access gateway, for making a call to the telephony client device based on the dispatch telephone.

Optionally, the human-machine workstation is also used to deploy a voice query module; the voice relay platform also includes: a recording unit, connected in communication with the voice query module, for accepting the visit of the voice query module to perform Inquiry of the recording file, the recording file is the call recording of the dispatching phone.

Optionally, the system further includes: a relay circuit, through which the voice relay platform and the dispatching program control system establish the communication connection.

Optionally, the relay circuit includes: a coaxial cable, used for transmitting Q signaling between the voice relay platform and the dispatching program control system.

In the embodiment of the present application, the man-machine workstation, the voice relay platform and the dispatching program control system, wherein, the man-machine workstation includes a telephone client device for calling or answering dispatch calls; the voice relay platform is used to establish a man-machine The communication connection between the workstation and the dispatching program-controlled system; the dispatching program-controlled system includes: a dispatching console for supporting the voice communication of the dispatching telephone and a dispatching telephone for calling or answering the dispatching telephone, by deploying the telephone client device at the man-machine workstation, and through The voice relay platform connects the telephone client equipment with the dispatching program control system, so that the man-machine workstation can have the calling and answering functions of the dispatching telephone, realizing the technical effect of linkage between the man-machine workstation and the dispatching telephone, and further solving the problem of dispatching telephone and human The technical problem that the machine work business cannot be linked.

Description of drawings

The drawings described here are used to provide a further understanding of the application and constitute a part of the application. The schematic embodiments and descriptions of the application are used to explain the application and do not constitute an improper limitation to the application. In the attached picture:

Fig. 1 is a schematic diagram of a telephone dispatching system according to an embodiment of the present invention;

Fig. 2 is a schematic diagram of a control system platform topology according to an embodiment of the present invention;

Fig. 3 is a schematic diagram of a D5000 interface call function according to an embodiment of the present invention;

Fig. 4 is a schematic diagram of a login authentication function according to an embodiment of the present invention;

Fig. 5 is a schematic diagram of a recording query function according to an embodiment of the present invention;

Fig. 6 is a schematic diagram of a linkage drawing function according to an embodiment of the present invention;

7 is a schematic diagram of the physical connection between a man-machine workstation dispatching telephone system and a dispatching program-controlled switching system according to an embodiment of the present invention;

Fig. 8 is a schematic diagram of a logical connection between a man-machine workstation dispatching telephone system and a dispatching program-controlled switching system according to an embodiment of the present invention;

Fig. 9 is a schematic diagram of a fusion framework of a dispatching phone and a man-machine workstation according to an embodiment of the present invention.

Detailed ways

In order to enable those skilled in the art to better understand the solution of the present application, the technical solution in the embodiment of the application will be clearly and completely described below in conjunction with the accompanying drawings in the embodiment of the application. Obviously, the described embodiment is only It is an embodiment of a part of the application, but not all of the embodiments. Based on the embodiments in this application, all other embodiments obtained by persons of ordinary skill in the art without creative efforts shall fall within the scope of protection of this application.

It should be noted that the terms "first" and "second" in the description and claims of the present application and the above drawings are used to distinguish similar objects, but not necessarily used to describe a specific sequence or sequence. It is to be understood that the data so used are interchangeable under appropriate circumstances such that the embodiments of the application described herein can be practiced in sequences other than those illustrated or described herein. Furthermore, the terms "comprising" and "having", as well as any variations thereof, are intended to cover a non-exclusive inclusion, for example, a process, method, system, product or device comprising a sequence of steps or elements is not necessarily limited to the expressly listed instead, may include other steps or elements not explicitly listed or inherent to the process, method, product or apparatus.

Fig. 1 is the schematic diagram of a kind of telephone dispatching system according to the utility model embodiment, as shown in Fig. 1, this system comprises: man-machine workstation 11, voice relay platform 12 and dispatch program control system 13, wherein, man-machine workstation 11 , including a telephone client device 1101 for calling or answering a dispatch call; a voice relay platform 12, used to establish a communication connection between a man-machine workstation and a dispatch program-controlled system; a dispatch program-controlled system 13 includes: a voice communication for supporting a dispatch call Dispatch console 1301 and dispatch phone 1303 for calling or answering dispatch calls.

In the embodiment of the present application, the man-machine workstation, the voice relay platform and the dispatching program control system, wherein, the man-machine workstation includes a telephone client device for calling or answering dispatch calls; the voice relay platform is used to establish a man-machine The communication connection between the workstation and the dispatching program-controlled system; the dispatching program-controlled system includes: a dispatching console for supporting the voice communication of the dispatching telephone and a dispatching telephone for calling or answering the dispatching telephone, by deploying the telephone client device at the man-machine workstation, and through The voice relay platform connects the telephone client equipment with the dispatching program control system, so that the man-machine workstation can have the calling and answering functions of the dispatching telephone, realizing the technical effect of linkage between the man-machine workstation and the dispatching telephone, and further solving the problem of dispatching telephone and human The technical problem that the machine work business cannot be linked.

As an optional embodiment, the voice relay platform includes: dispatching a phone client background, communicating with the phone client device, and being used for phone registration and connection to the phone client device.

In the above embodiments of the present application, the dispatching phone client background is used to realize the registration and connection of the phone client device, and assign a call number to the phone client device deployed on the man-machine workstation, so that the phone client device deployed on the man-machine workstation can realize the dispatching phone function.

As an optional embodiment, the voice relay platform further includes: a service platform, configured to establish a communication connection between the telephone client device and dispatch the background of the telephone client.

In the above-mentioned embodiments of the present application, the service platform may be the D5000 integrated dispatching telephone system used in the power dispatching scene, which is used to establish the communication connection between the telephone client device deployed on the man-machine workstation and the background of the dispatching telephone client, so that the telephone client device can Obtain the telephone registration and connection services provided by the dispatching telephone client background through the service platform.

As an optional embodiment, the dispatching telephone client background includes: an IP access gateway, which establishes a communication connection with the service platform through the session initiation protocol SIP; a dispatching telephone client service module, which communicates with the service platform through a private protocol.

In the above-mentioned embodiments of the present application, the dispatching telephone client background includes an IP access gateway and a dispatching telephone client service module, wherein the IP access gateway supports the communication of the session initiation protocol SIP, and the dispatching telephone client service module supports the communication of the private protocol, Furthermore, the telephone client device deployed on the man-machine workstation can communicate with the IP access gateway through the initial protocol SIP through the service platform, and the telephone client device deployed on the man-machine workstation can also communicate with the private protocol through the service platform and the dispatching telephone client service module. Communication.

As an optional embodiment, the voice relay platform further includes: a network switch, configured to establish a communication connection between the telephone client device, the voice relay gateway, and the dispatching telephone client background, wherein the dispatching telephone client background includes: IP access gateway and dispatching telephone client service module; dispatching telephone client service module, used to query the number information of the called object and initiate a call when the telephone client device dials a dispatching call, and generate call information; IP access The gateway is used to send the call information to the voice relay gateway; the voice relay gateway is used to route the call information to the dispatching program control system.

In the above-mentioned embodiments of the present application, the voice relay platform uses the network switch telephone client device, the voice relay gateway, and the dispatching telephone client background. When the telephone client device dials a dispatching call, it can The telephone client service module queries the number information of the called object and initiates the call information, and then the IP access gateway in the background of the dispatching telephone client sends the call information to the voice trunk gateway, and the voice trunk gateway routes the call information to The dispatching program control system connects the telephone client device with the dispatching program control system, and then the telephone client device can call the dispatching phone through the dispatching program control system, and also enable the dispatching phone client device to call the dispatching phone in the dispatching program control system.

It should be noted that the dispatching calls and calls need to be allocated through the dispatching console in the dispatching program control system. Therefore, no matter whether the telephone client equipment answers/makes the dispatching calls or the dispatching phone answers/makes calls, it needs to The dispatching console in the dispatching program control system performs dispatching.

Optionally. In the case of needing to answer dispatching calls, it may be necessary for multiple receiving objects to ring synchronously. If multiple dispatching phones in the dispatching program control system need to ring synchronously, it can be realized through the dispatching console. If synchronous ringing is required, the relay synchronous ringing processing unit in the program control system needs to be dispatched to realize it.

As an optional embodiment, the dispatching program control system includes: a relay synchronous vibration processing unit, which communicates with the dispatching station, and is used to receive the dispatching call from the dispatching station when the telephone client device receives the dispatching call Information, and based on the dispatch information, the dispatch call is routed to the 2M relay board, and the 2M relay board communicates with the voice relay platform.

In the above-mentioned embodiments of the present application, the dispatching program control system includes a relay synchronous vibration processing unit and a 2M relay board. The dispatching platform in the dispatching program control system analyzes the dispatching call, determines the answering object of the dispatching call, generates dispatching information, and then If the information indicates that the telephone client device needs to answer the dispatch call, the dispatch call can be routed to the 2M relay board through the trunk synchronous vibration processing unit in the dispatch program control system according to the dispatch information, and the 2M final board will dispatch the dispatch call To the voice relay platform, so that the telephone client device connected to the voice relay platform can answer the dispatch call.

As an optional embodiment, the voice relay platform further includes: a network switch, which is used to establish a communication connection between the telephone client device, the voice relay gateway, and the background of the dispatching telephone client, wherein at least Including: IP access gateway; voice relay gateway, used to receive the dispatch call provided by the dispatch program control system when the telephone client device receives the dispatch call; IP access gateway, used to communicate with the telephone client based on the dispatch call The device makes a call.

In the above-mentioned embodiments of the present application, the voice relay platform enables the telephone client device, the voice relay gateway, and the IP access gateway in the background of the dispatching telephone client to communicate through the network switch. When the telephone client device is required to answer the dispatching call Next, the voice relay platform can receive the dispatch call from the 2M trunk board, and query the telephone client device indicated by the dispatch call through the IP access gateway, and then route the dispatch call to the telephone client device for calling.

As an optional embodiment, the man-machine workstation is also used to deploy the voice query module; the voice relay platform also includes: a recording unit, connected in communication with the voice query module, for accepting the voice query module's access to record files Query, the recording file is the call recording of the dispatching call.

In the above-mentioned embodiments of the present application, the voice query module is deployed in the man-machine workstation, and the voice query module is in communication with the recording unit in the voice relay platform, wherein the voice relay platform can store call recordings of historical dispatch calls and generate recording files , and then through the voice query module deployed in the man-machine workstation, the recording unit in the voice relay platform can be accessed to query the recording files.

Optionally, the recording unit can be deployed in the background of the dispatching phone client.

As an optional embodiment, the system further includes: a relay circuit, and the voice relay platform and the dispatching program control system establish a communication connection through the relay circuit.

As an optional embodiment, the relay circuit includes: a coaxial cable for transmitting Q signaling between the voice relay platform and the dispatching program control system.

It should be noted that Q signaling (QSING) is a common channel signaling protocol based on the ISDN Q.931 standard and used by many digital PBXs, mainly used for direct connection to program-controlled exchanges.

The utility model also provides a preferred embodiment, which provides a human-machine fusion system for electric power dispatching.

This system is used to solve the problem that dispatching telephone and man-machine work are independent and difficult to link. Through the integration of dispatching telephone and man-machine workstation, the extension of dispatching telephone to the dispatching data communication network is realized, and the dispatching telephone is realized on the man-machine workstation. Integrated application of business and dispatching business systems. On the one hand, establish a dispatching telephone software terminal system for the man-machine workstation, on the basis of being compatible with the traditional dispatching station to answer the dispatching call, increase the agent to answer or dial the dispatching call on the man-machine workstation; on the other hand, build the dispatching communication of the man-machine workstation The platform provides an open interface for the integrated call of the dispatching business system, and realizes more extensive and intelligent dispatching communication applications such as one-click telephone calls to related personnel in the plant station map, automatic association of plant station information, etc., which can effectively relieve the pressure of operation and maintenance , Reduce the overall operation and maintenance cost of the system, improve the communication efficiency of the system as a whole, and make the man-machine workstation better serve the dispatching personnel on duty.

It should be noted that, as a smart grid dispatching control system, D5000 has always focused on protecting the efficient, safe and stable operation of the power grid. The design and development of the early D5000 system did not involve dispatching phone applications and related functions. However, through the investigation of dispatchers in their daily work, it is found that dispatchers cannot directly answer and dial dispatch calls on the man-machine workstation of the D5000 system, and there is a lack of information fusion between traditional dispatch telephone services and power grid dispatch systems. Therefore, it is necessary to integrate the dispatching telephone function into the D5000 system to bring convenience to dispatchers' daily work.

Fig. 2 is a schematic diagram of a control system platform topology according to an embodiment of the utility model. As shown in Fig. 2, the man-machine workstation of the D5000 system is deployed in the safety production area I, including: several application servers, man-machine workstations, switches, etc. For network security equipment, it is considered to add a "dispatching telephone application server" on the D5000 control system platform as a network node in the security zone 1, integrating the function of dispatching telephone applications.

In the above-mentioned embodiments of the present application, through the upgrading and transformation of the dispatching program-controlled exchange system, the transformation of the human-machine dispatching telephone service platform, and the upgrading and transformation of the dispatching business fusion telephone application, the traditional program-controlled dispatching station business is realized at the "man-machine workstation" terminal. It supports the call operation of the dispatching telephone on the "man-machine workstation", and at the same time builds a man-machine dispatching telephone platform as a dispatching telephone service support platform for the dispatching business system on the man-machine workstation and D5000, realizing the dispatching business system and dispatching Telephone integration and intelligent linkage application enhancement.

The human-machine fusion system for electric power dispatching provided by this application mainly realizes the following four goals: program-controlled switching system with the same group resonance function, dispatching telephone system function, D5000 integrated dispatching telephone system, and D5000 human-machine terminal integrated dispatching telephone function.

Optionally, in terms of upgrade and transformation of the same group resonance function of the program-controlled switching system, use two existing 2M relay boards to connect with two voice relay gateways of the man-machine dispatching telephone service platform through one E1; the new Add 2 trunk synchronous vibration processing units to provide active and standby trunk synchronous vibration functions, and each block can support 13 trunk synchronous vibration members. In this issue, a total of 2 sets of trunk synchronous processing units have been added, and software development has been carried out for operating system processing, trunk number synchronous vibration and proxy calling, dual-board backup, and system maintenance.

Optionally, in terms of the upgrading and transformation of dispatching telephone system functions, hardware deployment adds two voice trunk gateway devices, a set of man-machine workstation audio input and output peripherals, as well as network line connections and IP address configurations between devices , security reinforcement, etc. In this period, a total of 2 sets of dedicated voice trunk gateways, 2 sets of firewalls, 1 set of audio input and output peripherals were newly added, and the basic framework of the system, dispatching telephone login authentication, dispatching telephone main console, dispatching telephone contacts, and dispatching voice calls , Real-time recording of dispatching calls, dispatching voice conferences, system settings, system dual-machine, SIP trunk channel intercommunicating with dispatching switching network, SDK open interface of man-machine workstation dispatching calls, etc. for software development.

Optionally, in terms of the platform integration function upgrade and transformation of the D5000 integrated dispatching telephone system, two new servers need to be added to deploy the dispatching telephone application, and the basic platform deployment of the D5000 system needs to be completed: including process management, application management, service framework integration, and authority management , File Services. Dispatching telephone background service and IP access gateway are integrated and developed based on these basic functions of the D5000 system platform. In this period, a total of 2 dispatching telephone background servers, 2 switches, and 2 sets of security operating systems were added.

In terms of the upgrade and transformation of the D5000 man-machine terminal integrated dispatching telephone function, four major integrated new functions were mainly developed, including: D5000 interface call function, login authentication function, recording query function, and linkage map opening function.

The new functions of D5000 man-machine terminal integration include: D5000 interface call function, login authentication function, reverse synchronization function of recording files of the dispatching program control system, unified query function of recording, and linkage drawing function.

Fig. 3 is a schematic diagram of a D5000 interface call function according to an embodiment of the present invention. As shown in Fig. 3, the dispatcher can quickly call the dispatching phone of the relevant factory station with one button through the "man-machine workstation" D5000 operation interface to improve work efficiency. Efficiency; construction of the dialing function module in the plant and station diagram, adding a call dispatching telephone entry to the plant station screen, each station corresponds to a dispatching phone, you can call the dispatching call program by clicking the phone on the plant station screen, and directly dial the corresponding dispatching call.

Fig. 4 is a schematic diagram of a login authentication function according to an embodiment of the present utility model. As shown in Fig. 4, a login authentication module for mobilizing a telephone is constructed, and the dispatcher on duty logs in to the D5000 account, and the number is automatically bound, and the telephone client device follows the D5000 person After logging in the console console, it starts automatically and runs in the background. Regardless of which man-machine workstation performs scheduling operations, the same number is used to answer and make calls.

Optionally, the recording query function includes: the reverse synchronization function of the recording file of the scheduling program control system, and the unified recording query function.

Optionally, the reverse synchronization of the recording files of the dispatching program-controlled system includes: constructing a reverse synchronization module of the recording files of the dispatching program-controlled system, and the recording files of the dispatching program-controlled system are synchronized from the three districts to the dispatching telephone in the first district by the recording system host through the forward and reverse isolation equipment The server realizes the unified management of the recording files of the dispatching station and the recording files of the man-machine workstation.

Fig. 5 is a schematic diagram of a recording query function according to an embodiment of the present invention. As shown in Fig. 5, a unified recording query function module is constructed, and the dispatcher uses a man-machine workstation to log in to the recording query interface, and verifies user information through D5000 authority management. After the verification is passed, the historical recording files of the man-machine workstation system and the dispatching program-controlled switching system can be queried, and the recording files can be played, downloaded and transferred online.

Fig. 6 is a schematic diagram of a linkage drawing function according to an embodiment of the present invention. As shown in Fig. 6, the linkage opening function can be used to build an incoming call reminder and linkage factory station diagram module, and the man-machine workstation D5000 operation interface will directly display when a call is received Incoming call information, and at the same time through the incoming call information, you can directly answer the call; when calling or answering, you can open the factory station map of the opposite end staff through one-click linkage on the telephone client device of the man-machine workstation.

Optionally, the power dispatching human-machine fusion system provided by this application has the following construction functions:

1. Man-machine workstation dispatches telephone operations. The "telephone client device" software terminal is installed and deployed on the man-machine workstation of the dispatching seat. The power dispatcher can use the traditional "dispatcher/dispatcher phone" to make and answer the dispatch call, and can also directly call the dispatch call through the man-machine workstation software terminal. to operate.

2. The dispatching phone is linked with the man-machine workstation. The dispatcher can directly initiate a telephone call with one key in the plant station map, without switching to the traditional "dispatching console/dispatching phone" operation. At the same time, when dispatching an incoming call, it can automatically present the factory station map and related information interface associated with the incoming call number.

3. Security authentication personnel number binding. The dispatcher on duty logs in to the D5000 account, automatically binds the number, and performs dispatching operations at any man-machine workstation in the system, and can use the same number to answer or make calls.

4. Recording synchronization and unified query. The recording files generated by the program-controlled dispatching station are synchronized to the dispatching telephone server to realize the integrity of the recording. The recorded text can be directly queried and played through the recording system interface of the man-machine workstation.

Figure 7 is a schematic diagram of the physical connection between a man-machine workstation dispatching telephone system and a dispatching program-controlled exchange system according to an embodiment of the present invention, and Figure 8 is a diagram of a man-machine workstation dispatching telephone system and a dispatching program-controlled exchange according to an embodiment of the present invention The schematic diagram of system logic connection, as shown in Figure 7 and Figure 8, in the I district D5000 system, the background server of the dispatching telephone client and the dispatching program-controlled exchange are connected through the "E1 trunk circuit (coaxial cable)" safety channel.

Optionally, as shown in Figure 7 and Figure 8, a custom-developed "telephone client device" is deployed on the "man-machine workstation", and the client program uses the SIP protocol and the proprietary protocol to communicate with the " The "IP access gateway" module and the "dispatch phone client service" module of the "dispatching phone client background system" perform phone registration and connection.

Optionally, as shown in Figure 7 and Figure 8, when the "telephone client device" dials a user in the dispatching program-controlled switching network, it first obtains the called user number information from the "dispatching telephone client service", and after querying the called number When a call is initiated, the "IP Access Gateway" sends the call signaling to the "Voice Gateway", and then the "Voice Gateway" converts the SIP signaling into circuit signaling and routes it to the dispatching program control through the "E1 trunk circuit" safe channel. Switching system, and the program-controlled switching system changes the calling number to the group number of the dispatching station and calls out to complete the dialing of the dispatching phone.

Optionally, as shown in Figure 7 and Figure 8, when the "telephone client device" answers the dispatch call, the program-controlled switching system sends the incoming call to the dispatch station (at this time the dispatch station rings), and at the same time it is processed by the "relay synchronous ringing" Unit" completes group incoming call analysis, sends a customized message to the CPU through the backplane of the process-controlled switch (SPT channel), triggers the call routing to the "2M trunk board", and transmits (Q.sig signaling) to the voice gateway through E1, and the voice After the gateway converts the Q.sig signaling into SIP signaling, it is sent to the "IP access gateway", and then the "IP access gateway" completes the call of the "telephone client device" (at this time, the "telephone client device" vibrates at the same time. bell). After any one of the clients or the dispatching console ringing at the same time answers, the other members of the dispatching group stop ringing.

In the above-mentioned embodiments of the present application, the functions of the dispatching telephone and the man-machine workstation are integrated to realize the extension of the traditional program-controlled dispatching platform service at the terminal of the man-machine workstation, build a man-machine dispatching telephone service platform, and realize the call operation of the dispatching telephone on the man-machine workstation , to realize the integration of the dispatching business system and the dispatching phone to improve the intelligent linkage application.

Fig. 9 is a schematic diagram of a fusion framework of dispatching telephone and human-machine workstation according to an embodiment of the present invention. As shown in Fig. 9, the overall framework includes: D5000 integrated dispatching telephone system, dispatching telephone background, dispatching program-controlled switching system and man-machine workstation.

Optionally, in the framework shown in Figure 9, the D5000 converged dispatching telephone system provides basic service functions such as process management, application management, system management, and authority management, and realizes the process supervision of the telephone client device and the background program of the dispatching telephone application , application management, dual-machine redundancy management, and authority authentication functions for callers.

Optionally, in the framework shown in FIG. 9 , the dispatching phone background includes: integrated system monitoring and management, dispatching phone background service, and IP access gateway. The dispatching telephone background is based on the D5000 integrated dispatching telephone system real-time database, service bus and process management framework to realize dispatching telephone service, IP access gateway, recording system and other functions, which can specifically include address book management service, call record query service, dispatching telephone service and Recording file service, etc. Among them, the IP access gateway is connected with the voice trunk gateway to provide background functions such as dialing, answering, and voice calls.

Optionally, in the framework shown in Figure 9, the dispatching program-controlled switching system connects the dispatching program-controlled switching system with the relevant equipment in Zone I of the D5000 system through 2M trunk circuits, voice gateway equipment, firewalls, etc., and the interactive data is voice flow.

Optionally, in the framework shown in FIG. 9 , the man-machine workstation includes: a D5000 man-machine interface, a telephone client device, and a recording query client. Through the D5000 man-machine interface, the telephone client device can realize functions such as dialing a call and browsing the interface of the factory station map; the telephone client device can realize software dialing, answering and dispatching calls, and has address book management, transfer, parallel line, conference call, and linkage Factory station map and other functions; the recording query client provides recording query, recording playback and unified recording download and playback functions.

Optionally, in the framework shown in FIG. 9 , the synchronous component in the dispatching program-controlled switching system mainly provides functions of the same group resonance for incoming calls and group number display for outgoing calls of the traditional dispatching station telephone and the dispatching telephone of the man-machine workstation. It mainly includes: 2M relay board, dispatching synchronous vibration processing unit. The 2M trunk board provides access to the telephone trunk channel for the telephone service of the dispatching data communication network, and realizes the connection with the voice trunk gateway. The dispatching synchronous vibration processing unit provides the functions of resonating in the same group and displaying numbers in the same group for incoming calls of the "dispatching console/dispatching phone" and "telephone client device" in the program-controlled dispatching switch domain.

Optionally, in the framework shown in Figure 9, a telephone client device and a D5000 human-machine interface fusion module are constructed at the man-machine workstation to realize telephone answering, telephone dialing, voice calls, address book, call records, etc. at the man-machine workstation Basic calling functions, as well as dispatching phone functions such as simultaneous ringing in the same group, recording playback, conference call, call queuing, call hold/resume, call transfer, parallel line, forced insertion, forced release, and ring closing.

Optionally, in the framework shown in FIG. 9 , the group system for dispatching telephone system functions includes: "telephone client device", "IP access gateway", and "dispatching telephone background". in:

(1) The "telephone client device" is deployed on the man-machine workstation to provide dispatchers with man-machine workstation scheduling telephone answering, telephone dialing, voice calls, address book, call records, same group vibration, recording playback, call queuing, telephone Interface display and interactive operation functions of conference, call hold/resume, call transfer, parallel line, forced insertion and forced release, ring closing, etc.

(2) "IP access gateway" is deployed in the background of the dispatching telephone, as the core unit of IP packet switching, based on SIP telephone registration and media signaling exchange processing, it provides dispatching telephone answering, telephone dialing, voice calls, same group vibration, recording Play, conference call, call queuing, call hold/resume, call transfer, line merge, forced insertion and forced release, ring closing and other dispatching and communication core processing functions.

(3) "Scheduling telephone background" is deployed in the dispatching telephone background, based on the D5000 system service bus framework, it provides user login information authentication, address book management, speed broadcast number key management, one-key conference member management, personnel site management, and recording management , Recording storage and retrieval and other information data interactive expansion functions.

Optionally, in the framework shown in Figure 9, D5000 integrates the dispatching telephone system to provide basic platform support, mainly providing dispatching call process and application management, dispatching call service integration framework, dispatching call authority and file management, and dispatching call historical data Management, scheduling telephone and man-machine workstation integration system integrated monitoring and management functions.

Optionally, in the framework shown in Figure 9, the scheduling phone process and application management module includes: scheduling phone background services, IP access gateways, address book management services and other programs as resident processes registered D5000 integrated scheduling phone system process management , Scheduling phone process management provides real-time online detection, automatic pull-up of dropped calls, and fault alarm functions. Dispatching telephone background service, IP access gateway, address book management service and other programs constitute the dispatching telephone application, which is managed uniformly by the application management of the D5000 integrated dispatching telephone system, and can be deployed on multiple machines to run in parallel.

Optionally, in the framework shown in Figure 9, the dispatching telephone service integration framework includes: dispatching telephone background service, address book management service, address book factory station information association query service, etc. registered with the service bus of the D5000 converged dispatching telephone system, and the service The bus is processed and registered. The telephony client device submits a location service request to the resource location service, and the resource location service returns the dispatching phone service location information. The data interaction between the telephony client device and the dispatch telephony service is carried out through the service bus framework.

Optionally, in the framework shown in FIG. 9, the dispatching telephone authority includes: dispatching telephone authority management module, the dispatching telephone client device uses the account of the D5000 integrated dispatching telephone system man-machine to perform login verification, automatically binds the telephone number, and Any man-machine workstation in the system can use the same number to answer and make calls when dispatching operations.

Optionally, in the framework shown in Figure 9, the dispatching telephone file management module, the recording files of the dispatching telephone to the man-machine workstation and the recording files of the program control system are uniformly managed by the D5000 converged dispatching telephone system file management module.

Optionally, in the frame shown in Fig. 9, dispatching telephone historical data management, dispatching telephone application background process (such as dispatching telephone service, IP access gateway) uses D5000 fusion dispatching telephone system history database service to contact book, call record and other data for unified management.

Optionally, in the framework shown in Figure 9, the integrated monitoring and management of the scheduling phone and the man-machine workstation integration system realizes the monitoring of the background process of the scheduling phone, the application status of the scheduling phone, and the node status of the scheduling phone server. The monitoring information includes: process PID, CPU usage, memory usage, number of threads, number of file descriptors, application name, running node, application status, startup time, server name, CPU, memory usage, network card status, network traffic. At the same time, it provides management functions such as process start and stop, application start and stop, and abnormal alarm.

The serial numbers of the above embodiments of the present application are for description only, and do not represent the advantages and disadvantages of the embodiments.

In the above-mentioned embodiments of the present application, the descriptions of each embodiment have their own emphases, and for parts not described in detail in a certain embodiment, reference may be made to relevant descriptions of other embodiments.

In the several embodiments provided in this application, it should be understood that the disclosed technical content can be realized in other ways. Wherein, the device embodiments described above are only illustrative. For example, the division of the units may be a logical function division. In actual implementation, there may be other division methods. For example, multiple units or components may be combined or may be Integrate into another system, or some features may be ignored, or not implemented. In another point, the mutual coupling or direct coupling or communication connection shown or discussed may be through some interfaces, and the indirect coupling or communication connection of units or modules may be in electrical or other forms.

The units described as separate components may or may not be physically separated, and the components displayed as units may or may not be physical units, that is, they may be located in one place, or may be distributed to multiple units. Part or all of the units can be selected according to actual needs to achieve the purpose of the solution of this embodiment.

In addition, each functional unit in each embodiment of the present application may be integrated into one processing unit, each unit may exist separately physically, or two or more units may be integrated into one unit. The above-mentioned integrated units can be implemented in the form of hardware or in the form of software functional units.

If the integrated unit is realized in the form of a software function unit and sold or used as an independent product, it can be stored in a computer-readable storage medium. Based on this understanding, the essence of the technical solution of this application or the part that contributes to the related technology or all or part of the technical solution can be embodied in the form of a software product, and the computer software product is stored in a storage medium. Several instructions are included to make a computer device (which may be a personal computer, server or network device, etc.) execute all or part of the steps of the methods described in the various embodiments of the present application. The aforementioned storage media include: U disk, read-only memory (ROM, Read-Only Memory), random access memory (RAM, Random Access Memory), mobile hard disk, magnetic disk or optical disc, etc., which can store program codes. .

The above description is only the preferred embodiment of the present application. It should be pointed out that for those of ordinary skill in the art, without departing from the principle of the present application, some improvements and modifications can also be made. These improvements and modifications are also It should be regarded as the protection scope of this application.

Claims (10)

1. A telephone dispatching system, characterized in that, comprises: man-machine workstation, voice relay platform and dispatching program-controlled system, wherein, The man-machine workstation includes a telephone client device for calling or answering dispatch calls; The voice relay platform is used to establish a communication connection between the man-machine workstation and the dispatching program control system; The dispatching program control system includes: a dispatching console for supporting the voice communication of the dispatching telephone and a dispatching telephone for calling or answering the dispatching telephone. 2. The system according to claim 1, wherein the voice relay platform comprises: Dispatch the background of the telephone client, communicate with the telephone client device, and be used for telephone registration and connection to the telephone client device. 3. The system according to claim 2, wherein the voice relay platform further comprises: The service platform is used to establish a communication connection between the telephone client device and the background of the dispatching telephone client. 4. The system according to claim 3, wherein the dispatching phone client background comprises: The IP access gateway establishes a communication connection with the service platform through the session initiation protocol SIP; Dispatch the telephone client service module, and communicate with the service platform through a private protocol. 5. The system according to claim 1, wherein the voice relay platform further comprises: A network switch, used to establish the communication connection between the telephone client device, the voice relay gateway and the background of the dispatching telephone client, wherein the background of the dispatching telephone client includes: an IP access gateway and a dispatching telephone client service module; The dispatching telephone client service module is used to query the number information of the called object and initiate a call to generate call information when the telephone client device dials a dispatching telephone; The IP access gateway is configured to send the call information to the voice relay gateway; The voice relay gateway is configured to route the call information to the dispatching program control system. 6. The system according to claim 1, wherein the dispatching program control system comprises: A relay co-vibration processing unit, connected in communication with the dispatching station, configured to receive the dispatching information of the dispatching station for the dispatching call when the telephone client device receives the dispatching call, and based on the The dispatching information routes the dispatching call to the 2M relay board; The 2M relay board is communicatively connected to the voice relay platform. 7. The system according to claim 1, wherein the voice relay platform further comprises: A network switch, configured to establish a communication connection between the telephone client device, the voice relay gateway, and the background of the dispatching telephone client, wherein the background of the dispatching telephone client includes at least: an IP access gateway; The voice relay gateway is configured to receive the dispatch call provided by the dispatch program control system when the telephone client device receives the dispatch call; The IP access gateway is configured to make a call to the telephone client device based on the dispatching telephone. 8. The system of claim 1, wherein: The man-machine workstation is also used to deploy a voice query module; The voice relay platform further includes: a recording unit, connected in communication with the voice query module, for receiving the access of the voice query module to query the recording file, and the recording file is the call recording of the dispatching phone. 9. The system according to claim 1, further comprising: a relay circuit, the voice relay platform and the dispatching program control system establish the communication connection through the relay circuit . 10. The system according to claim 9, wherein the relay circuit comprises: A coaxial cable is used for transmitting Q signaling between the voice relay platform and the dispatching program control system.

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