CN208174802U - Intelligent outgoing call terminal based on technology of Internet of things - Google Patents

Abstract

The intelligent outgoing call terminal based on technology of Internet of things that the utility model discloses a kind of, is related to outgoing call terminal device technical field.Phonecard is inserted into CDMA module, after intelligent outgoing call terminal is powered on, input dial operation can be carried out by touch screen, it can also carry out batch outgoing call, input dial inputs code to be wailed by touch screen, signal is sent outside by CDMA module, batch outgoing call connects computer by WiFi module or Ethernet interface, obtains phone data from cloud server and carries out auto dialing.Dialog context automatic recording after audio processing modules are handled, recording are stored in the storage equipment being connected on external communication interface, can also be uploaded to cloud server by WiFi module or Ethernet interface.It is realized by WiFi module and is transmitted with the data double-way of cloud server, realized that the control to terminal operates by touch screen, outgoing call operation can be individually carried out in the case where not being equipped with computer, easy to use, work efficiency is high, and outer paging system input cost is low.

Description

Intelligent Outbound Call Terminal Based on Internet of Things Technology

technical field

The utility model relates to the technical field of outbound call terminal equipment, in particular to an intelligent outbound call terminal based on Internet of Things technology.

Background technique

In recent years, with the rapid development of the mobile Internet and the popularization and application of smart phones, various challenges have been brought to large-scale call centers, especially the rapid development of wireless communication technology and multimedia technology. In the traditional outbound call system, the outbound call terminal is used to connect to the computer to complete the outbound call work. During work, the computer automatically dials out the user's phone number, and after the call is connected, the outbound call terminal is used to complete the dialogue with the customer. In this way, the sales team needs to be equipped with a computer to complete the control of the outbound terminal through the computer, which increases the investment cost of the equipment, especially for small and medium-sized enterprises.

Utility model content

The purpose of the utility model is to provide an intelligent outbound terminal based on the Internet of Things technology, which solves the problem that the outbound terminal needs to be connected to a computer and is inconvenient to operate in the existing outbound system.

In order to solve the above-mentioned technical problems, the utility model adopts the following technical solutions: an intelligent outbound terminal based on the Internet of Things technology, characterized in that: it includes a housing, a PCB board fixed in the housing, and a CPU installed on the PCB board and memory MCU module, CDMA module, audio processing module, WiFi module, power supply module for supplying power to the above-mentioned modules, power supply interface for controlling power supply module on and off, microphone and headset interface, external communication interface, Ethernet interface and speaker, And be arranged on the touch screen, earphone, stylus, antenna on the housing; The MCU module is connected with the CDMA module bidirectional signal, and the data is sent to the touch screen for display; The audio processing module is connected with the MCU module bidirectional signal, and the MCU The data of the module is sent to the earphone; the CDMA module is connected with the audio processing module in a two-way signal, and the audio data is processed and sent to the MCU module; the MCU module is connected with the WiFi module in a two-way signal, and the cloud server data is sent to the MCU through the WiFi module module, the data on the MCU module is sent to the cloud server through the WiFi module; the hard contact of the stylus on the touch screen forms data and is sent to the MCU module; the MCU module is connected with an external communication interface and an Ethernet interface; the CDMA module And the WiFi module is connected with the antenna.

A further technical solution is that the external communication interface includes a USB interface, a Micro USB interface and an RS232 interface.

A further technical solution is that an indicator light is arranged on the PCB.

A further technical solution is that the housing is composed of a mounting base and a cover plate, the bottom of the PCB board is fixed on the mounting base, the touch screen is fixed on the inner side of the top of the cover plate, and the cover plate is closed on the top of the mounting base.

A further technical solution is that the cover plate is a hollow shell with an opening at the bottom, and the side walls on one side are provided with installation holes corresponding to the USB interface, the indicator light, the microphone and the earphone interface in sequence, and the other oppositely arranged The side walls are sequentially provided with installation holes corresponding to the power interface, Ethernet interface, Micro USB interface, CDMA card, and antenna, and the top is provided with holes suitable for the touch screen, and the touch screen is fixed on the inner side of the top of the cover.

A further technical solution is that the installation base is a hollow shell with an open top, with cooling holes on the bottom, and a cylindrical support column protruding outward.

A further technical solution is that a hole is opened in the middle of the support column, and screw fasteners for fixing the PCB board are installed in the hole.

Working principle: After the smart outbound terminal is powered on, the touch screen can be used for input and dial operations, batch outbound calls, and system settings. Input dialing Enter the number to be called through the touch screen, send the signal through the CDMA module, and connect the computer through the WiFi module or Ethernet interface for batch outbound calls, and obtain the phone data from the cloud server for automatic dialing. The call content is automatically recorded after being processed by the audio processing module, and the recording is stored in the storage device connected to the USB interface, and can also be uploaded to the cloud server through the WiFi module or Ethernet interface.

Based on the Internet of Things technology, the terminal realizes two-way data transmission with the cloud server through the WiFi module, realizes the control operation of the terminal through the touch screen, and can perform outbound calls independently without a computer, which is convenient to use and high in work efficiency , At the same time, the input cost of the outbound call system is low.

In order to facilitate the production and installation of the above-mentioned smart outbound terminal, the housing is divided into an installation base and a cover plate. The PCB board of each module is fixed on the installation base, and it can be completed by closing the cover plate. The structure is simple and the installation is convenient. In order to facilitate heat dissipation, heat dissipation holes are provided on the mounting base. The side wall of the cover plate is provided with holes suitable for each interface, and the top is provided with a hole for exposing the touch screen, which is convenient for operation.

Compared with the prior art, the beneficial effect of the utility model is that the two-way transmission of data with the cloud server is realized through the WiFi module, the control operation of the terminal is realized through the touch screen, and the outgoing call operation can be performed independently without a computer. The utility model has the advantages of convenient use, high work efficiency and low investment cost of the outbound call system, which solves the problem that the outbound call terminal needs to be connected to a computer and is inconvenient to operate in the existing outbound call system. At the same time, in order to facilitate the production and installation of the above-mentioned intelligent outbound terminal, the shell is divided into an installation base and a cover plate. The PCB board of each module is fixed on the installation base, and the touch screen is fixed on the inner side of the top of the cover plate. It can be completed, has a simple structure and is easy to install.

Description of drawings

Fig. 1 is a functional block diagram of the utility model.

Fig. 2 is a structural schematic diagram of the PCB board in the utility model.

Fig. 3 is an assembly diagram 1 of the present utility model.

Fig. 4 is the assembly diagram 2 of the present utility model.

Fig. 5 is an assembly diagram 3 of the present utility model.

In the figure: 1-shell, 2-MCU module, 3-CDMA module, 4-audio processing module, 5-touch screen, 6-WiFi module, 7-power supply module, 8-power interface, 9-microphone and headset interface, 10-USB interface, 11-Ethernet interface, 12-antenna, 13-Micro USB interface, 14-fixing column, 15-indicator light, 16-installation base, 17-cover plate, 18-cooling hole, 19-supporting column .

Detailed ways

In order to make the purpose, technical solution and advantages of the utility model clearer, the utility model will be further described in detail below in conjunction with the accompanying drawings and embodiments. It should be understood that the specific embodiments described here are only used to explain the utility model, and are not intended to limit the utility model.

Example 1

As shown in Figures 1, 2, and 3, an intelligent outbound terminal based on the Internet of Things technology is characterized in that it includes a housing 1, a PCB fixed in the housing 1, and a MCU module 2 for CPU and memory, CDMA module 3, audio processing module 4, WiFi module 6, power supply module 7 for supplying power to the above-mentioned modules, power supply interface 8 for controlling power supply module 7 on and off, microphone and headset interface 9, external Communication interface, Ethernet interface 11 and loudspeaker, and touch screen 5, earphone, stylus, antenna 12 arranged on the housing;

Described MCU module 2 is connected with CDMA module 3 bidirectional signals, and data is sent to touch screen 5 to display;

Described audio processing module 4 is connected with MCU module 2 two-way signal, sends the data of MCU module 2 to earphone;

Described CDMA module 3 is connected with audio processing module 4 two-way signals, and audio data is sent into MCU module 2 after being processed;

Described MCU module 2 is connected with WiFi module 6 bidirectional signals, cloud server data is sent to MCU module 2 by WiFi module 6, and data on MCU module 2 is sent to cloud server by WiFi module 6;

The hard contact of the touch screen 5 to the stylus forms data and sends it to the MCU module 2;

The MCU module 2 is connected with an external communication interface and an Ethernet interface 11;

The CDMA module 3 and the WiFi module 6 are connected with an antenna 12 .

The telephone card is inserted in the CDMA module 3, and after the intelligent outbound terminal is powered on, the input dialing operation can be performed through the touch screen 5, and batch outbound calls can also be made, and the system can also be set. Input dialing Input the number to be called through the touch screen 5, send the signal out through the CDMA module 3, and connect the computer through the WiFi module 6 or Ethernet interface 11 for batch outbound calls, and obtain the phone data from the cloud server for automatic dialing. The conversation content is automatically recorded after being processed by the audio processing module 4, and the recording is stored in a storage device connected to the external communication interface, and can also be uploaded to the cloud server through the WiFi module 6 or the Ethernet interface 11. The two-way data transmission with the cloud server is realized through the WiFi module 6, the control operation of the terminal is realized through the touch screen 5, and the outbound call operation can be performed independently without a computer, which is convenient to use, high in work efficiency, and low in outbound call system investment cost , which solves the problem that the outbound terminal needs to be connected to a computer and is inconvenient to operate in the existing outbound system.

Example 2

In order to further optimize the technical solution in Embodiment 1, the external communication interface in this embodiment includes a USB interface 10, a Micro USB interface 13 and an RS232 interface. It can be connected with a storage device through the USB interface 10, and can be connected with a computer through the Micro USB interface 13, which is convenient for use.

Example 3

In order to further optimize the technical solution in Embodiment 1, an indicator light 15 is provided on the PCB in this embodiment. Indicator lamp 15 is provided with two, is respectively red and blue, and indicates the working state and power-on state of equipment, is convenient to observe.

Example 4

In order to further optimize the technical solution in Embodiment 1, the housing 1 in this embodiment is composed of a mounting base 16 and a cover plate 17, the bottom of the PCB board is fixed on the mounting base 16, and the touch screen 5 is fixed on the inner side of the top of the cover plate 17 , the cover plate 17 covers the top of the installation base 16 . The housing 1 is divided into a mounting base 16 and a cover plate 17. The PCB board of each module is fixed on the mounting base 16, and the touch screen 5 is fixed on the inner side of the top of the cover plate 17, which can be completed by closing the cover plate 17. The structure is simple , easy to install and facilitate mass production.

Example 5

In order to further optimize the technical solution in Embodiment 4, the cover plate 17 described in this embodiment is a hollow shell with an open bottom, and one side wall is provided with a USB interface 10, an indicator light 15, a microphone and a headset in sequence. The installation hole corresponding to the interface 9, the opposite side wall is provided with the installation hole corresponding to the power interface 8, the Ethernet interface 11, the Micro USB interface 13, the CDMA card, and the antenna 12, and the top is provided with the touch screen. 5 corresponding holes, the touch screen 5 is fixed on the inner side of the top of the cover plate 17. As shown in Figures 3 and 4, in order to facilitate the cover plate 17 to be closed, installation holes are provided at the corresponding interface positions. After the cover is closed, the installation holes can be connected to the interface, and at the same time, it is convenient to observe and use the touch screen 5. There are holes on the top of the cover plate 17. .

Example 6

In order to further optimize the technical solution in Embodiment 4, the mounting base 16 in this embodiment is a hollow shell with an open top, and a cooling hole 18 is opened on the bottom, and a cylindrical support column protruding outward is provided. 19. As shown in FIG. 5 , the heat is dissipated through the cooling holes 18 , and the intelligent outbound terminal is effectively supported through the supporting columns 19 .

Example 7

In order to further optimize the technical solution in Embodiment 6, a hole is opened in the middle of the support column 19 in this embodiment, and screw fasteners for fixing the PCB board are installed in the hole. By opening a hole in the middle of the support column 19, the screw fastener is embedded in the support column 19 to effectively protect the fastener and facilitate subsequent maintenance of the equipment.

Although the invention has been described herein with reference to a number of illustrative embodiments of the invention, it should be understood that many other modifications and implementations can be devised by those skilled in the art which will fall within the scope of this application. within the scope and spirit of the principles disclosed. More specifically, within the scope of the disclosure, drawings and claims of the present application, various modifications and improvements can be made to the components and/or layout of the subject combination layout. In addition to variations and modifications to the component parts and/or layout, other uses will be apparent to those skilled in the art.

Claims (7)

1. the intelligent outgoing call terminal based on technology of Internet of things, it is characterised in that：Including shell (1), it is fixed in shell (1) Pcb board, and MCU module (2), the CDMA module (3), audio processing modules comprising CPU and memory being installed on pcb board (4), WiFi module (6), the power module (7) for above-mentioned each modular unit power supply, the power supply that controls power module (7) on-off connect Mouth (8), microphone and earphone microphone interface (9), external communication interface, Ethernet interface (11) and loudspeaker, and be arranged on shell Touch screen (5), earphone, writing pencil and antenna (12)；

The MCU module (2) connect with CDMA module (3) two-way signaling, and data feeding touch screen (5) is shown；

The audio processing modules (4) connect with MCU module (2) two-way signaling, and the data of MCU module (2) are sent to earphone；

The CDMA module (3) connect with audio processing modules (4) two-way signaling, is sent into MCU after audio data is handled Module (2)；

The MCU module (2) connect with WiFi module (6) two-way signaling, cloud server data by WiFi module (6) send to MCU module (2), data are sent by WiFi module (6) to cloud server in MCU module (2)；

The touch screen (5) forms data to the hard contact of writing pencil, and is sent into MCU module (2)；

The MCU module (2) is connected with external communication interface, Ethernet interface (11)；

The CDMA module (3) and WiFi module (6) are connect with antenna (12).

2. the intelligent outgoing call terminal according to claim 1 based on technology of Internet of things, it is characterised in that：The correspondence with foreign country Interface includes USB interface (10), Micro USB interface (13) and RS232 interface.

3. the intelligent outgoing call terminal according to claim 1 based on technology of Internet of things, it is characterised in that：On the pcb board It is provided with indicator light (15).

4. the intelligent outgoing call terminal according to claim 1 based on technology of Internet of things, it is characterised in that：The shell (1) It is made of mounting seat (16) and cover board (17), pcb board bottom is fixed on mounting seat (16), and touch screen (5) is fixed on lid In plate (17) inside top, cover board (17) is covered at the top of mounting seat (16).

5. the intelligent outgoing call terminal according to claim 4 based on technology of Internet of things, it is characterised in that：The cover board (17) For the hollow housing of bottom opening, successively offered on the side wall of one side and USB interface (10), indicator light (15), microphone and ear The corresponding mounting hole of wheat interface (9), the other side side wall being oppositely arranged successively is offered to be connect with power interface (8), Ethernet Mouth (11), Micro USB interface (13), CDMA card, the corresponding mounting hole of antenna (12), top offer and touch screen (5) Adaptable hole, touch screen (5) are fixed in cover board (17) inside top.

6. the intelligent outgoing call terminal according to claim 4 based on technology of Internet of things, it is characterised in that：The mounting seat (16) it is open-topped hollow housing, offers heat release hole (18) on bottom, and is provided with the cylindrical branch of outwardly convex Dagger (19).

7. the intelligent outgoing call terminal according to claim 6 based on technology of Internet of things, it is characterised in that：The support column (19) middle part aperture is equipped with the screw fastener of fixed pcb board in hole.