CN205945909U - Plug -and -play type incoming telegram bullet screen telephone system - Google Patents

Abstract

The utility model discloses a plug -and -play type incoming telegram bullet screen telephone system, including phone switching device, customer end and server end, the customer end includes extension and computer, the server end includes database server, phone switching device line by telephone is connected with PSTN, phone switching device is connected with the extension, phone switching device and computer link, the computer is connected with database server, phone switching device is phone sound recording box. The utility model has the characteristics of system simple structure, construction low cost, the phone customer service system of little enterprise is particularly suitable for.

Description

A kind of plug and play type incoming call bullet screen telephone system

Technical field

The utility model is related to telephone communicating technology field, more particularly to a kind of plug and play type incoming call bullet screen phone system System.

Background technology

With social development, various companies emerge in multitude, and the competition of industry-by-industry is all abnormal fierce.In order to strengthen company Competitiveness, many companies all increasingly pay attention to customer service construction.In existing customer service system, phone customer service be one very heavy The part wanted, usual company can arrange the external customer service number of a unification, internally arranges multiple extension sets, when there being phone During incoming call, it is transferred to each extension set.In existing telephone switching system, for major company, typically a call center is set, Call center receives calling phone, and call center will call call forwarding to a certain extension set, this calling phone carried out simultaneously Recording, and recording file is sent the computer of the staff of this extension set after telephone finished, but the construction of call center becomes This is very high, is only suitable for the major company being financially strong, is difficult to bear its construction cost for little company.

Utility model content

The purpose of this utility model is to overcome the deficiencies in the prior art, provides a kind of call forwarding recording system, low one-tenth This achieve call forwarding to each extension.

The purpose of this utility model is achieved through the following technical solutions：A kind of plug and play type incoming call bullet screen phone System, including telephone switching apparatus, client and server end；Described client includes extension and computer, described clothes Business device end includes database server；Described telephone switching apparatus are connected with PSTN by telephone wire, described Telephone switching apparatus are connected with extension, and described telephone switching apparatus are connected with computer, and described computer is taken with database Business device connects；Described telephone switching apparatus are telephone recording box.

It is attached by USB line between described telephone recording box and described computer.

It is attached by RJ11 line or RJ45 line between described telephone recording box and extension.

The beneficial effects of the utility model are：The utility model is achieved outside calls transfer by telephone recording box To each extension, and in the phone with display on the corresponding computer of extension connecting external call and this external call The related information of number, checks for contact staff, has the characteristics that system architecture is simple, construction cost is cheap, is particularly suitable for The phone customer service system of little Wei enterprise.

Brief description

Fig. 1 is the theory diagram of an embodiment of the present utility model.

Specific embodiment

Below in conjunction with the accompanying drawings the technical solution of the utility model is described in further detail, but protection domain of the present utility model It is not limited to described below.

The bullet screen telephone system as shown in figure 1, a kind of plug and play type is sent a telegram here, including telephone switching apparatus, client kimonos Business device end；Described client includes extension and computer, and described server end includes database server；Described phone turns Connection device passes through telephone wire and PSTN（PSTN）Connect, described telephone switching apparatus are connected with extension, Described telephone switching apparatus are connected with computer, and described computer is connected with database server；Described telephone switching apparatus are Telephone recording box, described telephone recording box is provided with multiple USB interfaces, multiple RJ11 interface and RJ45 interface, described computer On be provided with USB interface, described extension is provided with RJ11 interface and RJ45 interface, telephone recording box pass through USB line with Computer connects, and telephone recording box passes through RJ11 line or RJ45 line is connected with extension.

The operation principle of the present embodiment is：When there being an external call to pass through PSTN incoming call, phone This external call is forwarded to an extension by recording box, and extension carries out incoming call prompting by modes such as jingle bells, at this After this external call connected by extension, telephone recording box is recorded to dialog context；In telephone recording box by external call After being given to extension, telephone recording box sends a trigger to computer corresponding with this extension, and this triggering is believed Number include the telephone number of described external call, this computer is according to obtaining the letter related to this telephone number from server Breath, then bullet screen shows the presentation of information related to this telephone number on computers, checks for contact staff；In described outside At the end of telephone relation, telephone recording box sends recording substance to corresponding computer.

Preferably, a kind of embodiment of telephone recording box is：Described telephone recording box includes housing, processor, computer Interface module, interface modular converter, PCM coding/decoding module, phone interface module, memory and phonographic recorder, wherein, computer interface Module, processor, interface modular converter, PCM coding/decoding module and phone interface module are sequentially connected with, the shape of phone interface module State switching is controlled by processor, and memory and phonographic recorder are all connected with processor；Computer interface module and phone interface module are equal It is arranged on housing, processor, interface modular converter, PCM coding/decoding module, memory and phonographic recorder are arranged in housing, Computer interface module adopts USB interface, and phone interface module adopts RJ11 interface and RJ45 interface.It is additionally provided with timing in housing Device, timer is connected with processor, and when access failure in relayed extension Preset Time, telephone recording box is by external electrical Words are forwarded to another extension；Louvre is additionally provided with described housing, inner walls are additionally provided with cushion, cushion is sea Continuous layer or plastic layer.

The above is only preferred embodiment of the present utility model it should be understood that the utility model is not limited to herein Disclosed form, is not to be taken as the exclusion to other embodiment, and can be used for various other combinations, modification and environment, and Can be modified by the technology or knowledge of above-mentioned teaching or association area in contemplated scope described herein.And this area Change that personnel are carried out and change, then all should be in rights appended by the utility model without departing from spirit and scope of the present utility model In the protection domain requiring.

Claims (3)

1. a kind of plug and play type incoming call bullet screen telephone system is it is characterised in that include telephone switching apparatus, client and service Device end；Described client includes extension and computer, and described server end includes database server；Described call forwarding Device is connected with PSTN by telephone wire, and described telephone switching apparatus are connected with extension, described phone Switching device is connected with computer, and described computer is connected with database server；Described telephone switching apparatus are telephonograph Box.

2. a kind of plug and play type incoming call bullet screen telephone system according to claim 1 is it is characterised in that described phone is recorded It is attached by USB line between sound box and described computer.

3. a kind of plug and play type incoming call bullet screen telephone system according to claim 1 is it is characterised in that described phone is recorded It is attached by RJ11 line or RJ45 line between sound box and extension.