CN204288381U - Video interactive type remote teller terminal - Google Patents

Abstract

The utility model discloses a video interactive remote teller terminal, which has an operation screen (1), an interactive screen (2), a password keyboard (3), a fingerprint device (4), and a second-generation certificate reading module (5) with touch functions , the camera (6) is arranged on the panel (16) of the cabinet (15), and the card reader (7), the high-speed camera (8), the Ukey module (9) and the industrial computer (10) are arranged in the cabinet (15) ;Operation screen with touch function (1), interactive screen (2), password keyboard (3), fingerprint reader (4), second-generation card reading module (5), camera (6), card reader (7), Both the Gaopai instrument (8) and the Ukey module (9) are communicatively connected with the industrial computer (10). The utility model is a video interactive remote control system that realizes remote video and sound interaction between customers and bank staff, and handles services such as account opening, card issuance, U-shield issuance, business consultation, financial management, printing receipts, payment, and account transfer. teller terminal.

Description

Video Interactive Remote Teller Terminal

technical field

The utility model relates to a teller terminal, in particular to a video interactive remote teller terminal.

Background technique

At present, the business hours of the branch outlets of major banks are from nine to five. Customers need to concentrate on handling business at the sub-branch outlets during this time period. On the one hand, it takes up most of the customer's working time and increases the customer's transportation costs. On the other hand, it causes queues at the outlets. Waiting is serious. Through VTM remote banking, the business hours of outlets can be extended (7*24 hours), and the scope of banking services can be extended. Customers can choose to handle business at nearby remote banking outlets during rest hours, which improves customer experience and disperses the pressure on the counter business of outlets. .

Traditional bank outlets are basically composed of cash high cabinets, non-cash low cabinets and self-service areas. Small-scale traditional bank outlets require a few or more than a dozen employees in terms of manpower. This layout design can better meet the needs of customers in banking services, but there are also high construction costs and operating costs, and the outlets occupy a large area. Waiting is not enough. VTM remote banking outlets have changed the business model of banks’ traditional counter channels. Two to three VTM devices can support one outlet, and the outlet space required by three VTM devices can be greatly reduced compared with traditional business outlets. Building a VTM Outlets can effectively reduce construction costs and greatly increase the freedom of banks in choosing outlets.

Utility model content

The problem to be solved by the utility model is to provide a remote video and voice interaction between the customer and the bank staff to handle account opening, card issuance, U-shield issuance, business consultation, financial management, printing receipts, payment, transfers and other services video interactive remote teller terminal.

In order to solve the above-mentioned technical problems, the video interactive remote teller terminal provided by the utility model includes a cabinet, and the cabinet includes a panel, an operation screen with a touch function, an interactive screen, a password keyboard, a fingerprint reader, a second-generation card reading module, and a camera. On the panel of the cabinet, the card reader, high-speed camera, Ukey module and industrial computer are arranged in the cabinet; the operation screen with touch function, interactive screen, password keyboard, fingerprint device, second generation The certificate reading module, the camera, the card reader, the camera, and the Ukey are all communicated with the industrial computer.

A microphone is arranged on the cabinet panel.

The cabinet is provided with a horn.

A microphone is arranged in the cabinet.

It also includes a receipt printer arranged in the cabinet, and the receipt printer is communicatively connected with the industrial computer.

The cabinet is provided with a radio frequency card reader, and the radio frequency card reader is communicatively connected with the industrial computer.

The cabinet is provided with a barcode scanner, and the barcode scanner is connected to the industrial computer through communication.

A human body sensor is provided in the cabinet, and the human body sensor is communicated with the industrial computer.

The video-interactive remote teller terminal adopting the above-mentioned technical solution is a product that realizes two-way remote video communication between customers and bank background personnel. To handle business at the sub-branch outlets during this time period, on the one hand, it takes up most of the customer's working time and increases the customer's transportation costs, and on the other hand, it causes serious queues at the outlets. At the same time, it solves the shortcomings of traditional bank outlets, such as high construction costs and operating costs, and large outlets. In addition, with the advancement of interest rate liberalization and Internet finance, the current banking industry is more competitive. In order to seize customers, small and medium-sized banks promote large-scale The construction of community banks directly builds bank outlets in transportation hubs, corporate units, schools, communities, business districts, etc., and through the advantages of low cost and high flexibility of remote banking outlets, it can effectively extend the scope of banking services and service hours, and improve customer satisfaction. experience and enhance the competitiveness of banks.

The bank uses the designed new business process to realize face-to-face video communication between the customer and the bank's backstage personnel through the touch screen and interactive screen on the device and the camera installed on the panel. In addition, the speaker (or microphone) on the panel ), loudspeaker, customers and bank background staff can also communicate in language. Coupled with the second-generation card reading module, fingerprint reader, card reader and issuer, high-speed camera, password keyboard and other modules installed on the cabinet, customers can open accounts, issue cards, and issue U-shields.

Banks can realize value-added services such as printing receipts, radio frequency cards and barcode information payment through optional modules.

The utility model can be deployed on-line/off-line, and perfectly realizes remote communication and dialogue between customers and bank personnel through the camera and speaker (or telephone) as well as the operation screen and interactive screen, and builds a good environment for face-to-face communication between the two parties, eliminating Beyond that cold feeling between man and machine. By constructing a new branch form and service model, it provides users with 7*24 hours of "face-to-face", safe and comfortable all-round, multi-category convenient financial services, completely replaces or diverts traditional physical branch counter services, and provides a new customer experience.

The utility model provides customers with card application, business consultation, and financial wealth management services after the bank is off work, and at the same time can integrate high-quality resources of the bank to avoid the situation that some bank outlets are crowded and other outlets are deserted.

To sum up, the utility model can realize the remote video and voice interaction between the customer and the bank staff through the equipment, handle account opening, card issuance, U-shield issuance, business consultation, financial management, printing receipt, payment, transfer and other services .

Description of drawings

Fig. 1 is a three-dimensional diagram of a video interactive remote teller terminal.

Fig. 2 is a front view of a video interactive remote teller terminal.

Fig. 3 is a three-dimensional view of the video interactive remote teller terminal with the panel opened and the Ukey module installed.

Fig. 4 is a three-dimensional diagram of opening the panel of the new video interactive remote teller terminal and installing the receipt printer.

Reference numerals: 1. Interactive screen with touch function, 2. Interactive screen, 3. Password keyboard, 4. Fingerprint device, 5. Second-generation card reading module, 6. Camera, 7. Card reader, 8. High-speed camera , 9. Ukey module, 10. Industrial computer, 11. Microphone, 12. Speaker, 13. Microphone, 14. Receipt printer, 15. Cabinet, 16. Panel, 17. RF card, 18. Barcode scanner, 19. human sensor.

Detailed ways

Below in conjunction with accompanying drawing, the utility model is further described.

Referring to Fig. 1, Fig. 2, Fig. 3 and Fig. 4, the operation screen 1 with touch function, the interactive screen 2, the password keyboard 3, the fingerprint device 4, the second-generation card reading module 5, and the camera 6 are arranged on the panel 16 of the cabinet 15 , a card reader 7, a high-speed camera 8, a Ukey module 9 and an industrial computer 10 are arranged in a cabinet 15; an operation screen 1 with a touch function, an interactive screen 2, a password keyboard 3, a fingerprint device 4, and a second-generation card reading module 5 , the camera 6, the card reader 7, the camera 8, and the Ukey module 9 are all communicated with the industrial computer 10.

Cabinet 15 is mainly made up of panel 16, cabinet body, front lower cabinet, back door. The front lower cabinet can be dragged out through the guide rails. After the lock on the cabinet body is opened with a key, with a little force, the panel 16 can be turned upwards by the gas spring support.

The microphone 11 is arranged on the panel 16 .

The horn 12 is arranged on the panel 16 .

A microphone 13 is provided on the panel 16 .

The receipt printer 14 arranged in the cabinet 15 is communicatively connected with the industrial computer 10 .

The cabinet 15 is provided with a radio frequency card reader 17 , and the radio frequency card reader 17 is connected with the industrial computer 10 in communication.

A barcode scanner 18 is provided inside the cabinet 15 , and the barcode scanner 18 is connected to the industrial computer 10 in communication.

There is a human body sensor 19 on the panel 16 , and the human body sensor 19 communicates with the industrial computer 10 .

The industrial computer 10 communicates with a server storing user data.

As shown in Fig. 1, Fig. 2, Fig. 4 and Fig. 4, the function of the main components of the present utility model is as follows:

1. Cabinet 15: the cabinet 15 is mainly composed of a panel 16, a cabinet body, a front lower cabinet, and a rear door. The front lower cabinet can be dragged out through the guide rails. After the lock on the cabinet body is opened with a key, with a little force, the panel 16 can be turned upwards by the gas spring support.

2. Interactive screen 1 with touch function: During human-computer interaction, it displays the operation interface. It also has a touch function, and can input touch operation instructions according to the operation items displayed on the monitor.

3. Interactive screen 2: You can see the image of the background personnel in real time, so as to facilitate face-to-face communication between customers and the bank's background personnel.

4. Password keyboard 3: for users to input account passwords.

5. Fingerprint device 4: for customers to enter fingerprints and confirm identity information.

6. Second-generation ID card reading module 5: It can read the information stored in the second-generation ID card of the applicant who printed the official return form, and obtain the customer's personal information.

7. Camera 6: For bank background staff to see the customer's face and various operations.

8. Card reader 7: issue bank cards, and read magnetic card or IC card information.

9. Gaopaiyi 8: Save the customer's information to the banking system after Gaopai.

10. Ukey module 9: Issue USB shields to customers.

11. Industrial computer 10: the core component, the control center of the machine operation.

12. Microphone 11: For private conversations between customers and bank background personnel.

13. Loudspeaker 12: transmit the voice of the bank's backstage staff not involved in private content to the customer.

14. Microphone 13: Transmit the voice of the customer not involving private content to the bank's background personnel.

15. Receipt printer 14: for customers to print receipts.

16. RF card reader 17: Customers can place the RF card at a designated location to handle other extended services.

17. Barcode scanner 18: Customers can place the barcode at a designated location, and after the barcode scanner reads it, handle other extended services.

18. Human body sensor 19: It can sense the customer approaching the machine, the machine stops advertising business or is in standby state, and is ready to start handling business.

The video interactive remote teller terminal has the following functions:

a. Card issuance and USB-shield: Bank cards and USB-shields can be issued to approved customers;

b. Business consulting and entrusted financial management: you can consult with the bank's experts face-to-face on banking business and handle entrusted financial management;

c. Basic banking services: various card inquiries, transfers, remittances and other self-service banking services;

d. Intermediary agency business: securities trading, bank-securities transfer, fund business, treasury bond business, foreign exchange business, various self-service payment (water, electricity, gas, China Mobile, China Unicom, etc.).

Working principle and working process of the utility model:

a. After the device reads the user's ID card information (through the non-connected second-generation card or inhaled second-generation card), the user enters the correct password through the password keyboard 3 to enter the service interface; then click the interactive screen 1 with touch screen function to select For the corresponding service, you can make a video call with the bank's background staff through the interactive screen, camera, speaker, and microphone, and complete fingerprint recording and photo taking under the guidance of the bank's background staff, and pass the Gaopai retention agreement. Get a new bank card and USB-Shield directly.

b. When all the cards in the card reader and issuer have been issued, the device will prompt that there is no card. The bank staff can use the key to open the panel, drag out the tray with the card reader and issuer, remove the card box, and after adding the bank card, then Just reset the card reader tray.

c. When the U-shield in the U-shield module is issued, the device will prompt that the U-shield is missing. The bank staff can use the key to open the panel, drag out the tray with the card reader and issuer, and remove the card box. After adding the bank card , and then reset the card reader tray.

Claims (10)

1. a video interactive type remote teller terminal, comprise rack (15), described rack (15) comprises panel (16), it is characterized in that: there is the operation screen (1) of touch function, alternately screen (2), code keypad (3), fingerprint instrument (4), Certification of Second Generation read module (5), camera (6) and be arranged on the described panel (16) of described rack (15), read card sender (7), high instrument (8), Ukey module (9) and the industrial computer (10) clapped is arranged in rack (15); The described operation screen (1) with touch function, mutual screen (2), code keypad (3), fingerprint instrument (4), Certification of Second Generation read module (5), camera (6), read card sender (7), highly clap instrument (8), Ukey module (9) all communicates to connect with industrial computer (10).

2. video interactive type remote teller terminal according to claim 1, is characterized in that: described panel (16) is provided with microphone (11).

3. video interactive type remote teller terminal according to claim 1 and 2, is characterized in that: described panel (16) is provided with loudspeaker (12).

4. video interactive type remote teller terminal according to claim 1 and 2, is characterized in that: described panel (16) is provided with microphone (13).

5. video interactive type remote teller terminal according to claim 1 and 2, it is characterized in that: also comprise the strip printer (14) be arranged in described rack (15), described strip printer (14) and described industrial computer (10) communicate to connect.

6. video interactive type remote teller terminal according to claim 1 and 2, it is characterized in that: described rack (15) is provided with radio-frequency card reader (17), described radio-frequency card reader (17) and described industrial computer (10) communicate to connect.

7. video interactive type remote teller terminal according to claim 1 and 2, it is characterized in that: be provided with bar-code scanner (18) in described rack (15), described bar-code scanner (18) and described industrial computer (10) communicate to connect.

8. video interactive type remote teller terminal according to claim 1 and 2, it is characterized in that: described panel (16) has human inductor (19), described human inductor (19) and described industrial computer (10) communicate to connect.

9. video interactive type remote teller terminal according to claim 3, it is characterized in that: be provided with bar-code scanner (18) in described rack (15), described bar-code scanner (18) and described industrial computer (10) communicate to connect.

10. video interactive type remote teller terminal according to claim 3, it is characterized in that: described panel (16) has human inductor (19), described human inductor (19) and described industrial computer (10) communicate to connect.