CN1798212A - Method for setting up automatic reply content for telephone system - Google Patents

Abstract

A method for setting the automatic reply content of the telephone system through the enterprise intranet, comprising: the communication client generates an automatic reply command according to the automatic reply content input by the user, and sends it to the communication server; the communication server generates the automatic reply command according to the received automatic reply command The message packet is sent to the integrated access device; the integrated access device analyzes the received automatic reply command message packet, and performs automatic reply settings on the corresponding telephone terminal according to the automatic reply content obtained by the analysis, and then generates an automatic reply response according to the operation result The message packet is sent to the communication server; the communication server generates an automatic reply response according to the received automatic reply response message packet, and sends it to the corresponding communication client for analysis. The invention greatly simplifies the setting process of automatic reply content, saves the time and energy of users and visitors, and improves their work efficiency.

Description

A method for setting the automatic reply content of the telephone system

technical field

The invention relates to a method for setting a telephone system to automatically reply to content through the enterprise intranet.

Background technique

With the continuous development of telecommunication technology, there have been various phones with various functions on the market to meet people's needs for various phone services. Among them, there is a called automatic reply telephone, its main function is: when there is an incoming call, if the telephone is still unanswered after ringing for several times, it can automatically answer, and the owner of the telephone will be automatically answered. The voice content recorded on the telephone set is played out, so that the caller can know the information of the owner of the telephone set immediately. Generally speaking, due to the limitation of the automatic reply telephone itself, the voice content that can be recorded by this kind of telephone is relatively short, mainly to briefly inform the visitor of the current situation of the user, and kindly remind the visitor that the call is not connected The reason and other ways to contact the owner and so on.

The premise of using the above-mentioned automatic reply function is: the owner of the telephone set needs to record the content of the automatic reply on the telephone set in advance. Figure 1 shows the flow chart of recording automatic reply content on the automatic reply telephone set. As shown in Figure 1, the above recording process mainly includes the following steps:

Steps 101-102: the user goes off-hook and prepares to record the content of the automatic reply; the telephone plays a dial prompt tone to the user;

Steps 103-105: the user selects the function of setting the automatic reply content by pressing a specific key on the telephone for setting the automatic reply function; the telephone plays the recording prompt tone to prompt the user to prepare for recording; the user speaks the automatic reply after hearing the recording prompt tone content; the phone records what the user said;

Steps 106-108: After the user finishes recording all the content, press the recording end key to end the recording; after receiving the end recording instruction, the telephone ends the recording and prompts the user that the recording is successful; the user hangs up after hearing the recording success prompt.

Through the above steps, the user has successfully recorded the content of the automatic reply on the phone.

The automatic reply telephone set saves the recorded automatic reply content locally, and can realize the automatic reply function without interacting with the telecommunication central office equipment.

However, it can be seen from the recording process of the above-mentioned automatic reply content that the user completes the recording of the automatic reply content by pressing a button on the telephone set and prompted by a prompt tone played by the telephone set or a display screen. Because different automatic reply telephone sets the method for automatic reply, the function key is different usually, thereby, generally speaking, the user just can complete the setting of automatic reply function with the help of the user's manual of telephone set. Moreover, the above-mentioned interaction process is very cumbersome, especially for more powerful telephone sets. For example, a telephone set that supports multiple reply content will usually prompt the user to prepare the first recording, delete the first recording, Enable the first few recordings and so on. This cumbersome interaction process limits the wide application of the automatic reply function to a certain extent.

At present, the above-mentioned automatic reply function can also be realized through a voice mailbox. For example, if a user has opened a voice mailbox with a telecom operator, when the user goes out, his phone can be automatically transferred to the voice mailbox system, and the voice mailbox system will play a pre-recorded voice for the visitor, and then prompt the visitor to proceed. voice message. After the user goes out and comes back, according to the incoming call prompt of the telephone set, the user can learn that there is a missed call, and listen to the voice message of the own voice mailbox by dialing the number of the voice mailbox.

This kind of voice mailbox can ensure that users will not miss any important calls, which greatly improves people's trust and dependence on fixed telephones. The voice prompt played by the voice mailbox system can be customized by the user, which can explain the owner's name, identity, and the reason why he is not at home now, so that visitors can know, so as to achieve the purpose of automatic reply.

When the automatic reply function is implemented through the voice mail system, the setting of the automatic reply content cannot be completed locally. The user needs to realize the setting of the automatic reply content through the interaction process between the local telephone set and the telecom operator's central office equipment. The basic process is shown in Figure 2 Shown:

Steps 201-202: the user goes off-hook and prepares to set the content of the automatic reply; the telephone plays a dial prompt tone to the user;

Steps 203-206: the user dials the voice mailbox number; the telephone sets up a call with the central office device according to the number dialed by the user; after connecting to the voice mailbox, the central office device plays the prompt voice of the voice mailbox to the user through the telephone;

Steps 207-210: The user selects the recording automatic reply content option according to the prompt voice; the telephone sends the recorded automatic reply content instruction selected by the user to the central office equipment; after the central office equipment is ready to start recording, the recording prompt tone is sent through the telephone to the user;

Steps 211-216: After the user hears the recording tone, speak out the content of the automatic reply, and the telephone will send the content of the automatic reply described by the user to the central office device; after the user finishes recording all the content, press the designated end key to end the recording ; After receiving the end recording instruction from the user, the telephone sends the end recording instruction to the central office equipment; then, the central office equipment sends the recording success prompt information to the user through the telephone;

Steps 217-218: the user hangs up after hearing the message that the recording is successful, and the phone releases the call with the central office device.

Through the above steps, the user has successfully set the automatic reply content in the voice mailbox.

Setting the automatic reply content in the voice mail system is the same as setting the automatic reply content on the automatic reply phone, and it is also operated on a telephone with only a dozen buttons. Although the voice mail system will give users a lot of voice prompts, it is relatively humane However, the interaction of this setting is also very cumbersome and inconvenient, and there are different operations corresponding to different voice mailbox systems. Powerful voice mailbox systems have more complicated interactions, which sometimes take a long time for users.

Through the above-mentioned automatic reply function, the visitor can clearly know the owner's situation and the reason why he cannot answer the phone according to the reply content set by the user, and find other ways to contact the user according to the information, or arrange follow-up matters, so as to avoid the visitor blindly Repeated calls, wasting precious time and energy. Appropriate auto-reply content is especially important in urgent and important matters, which can greatly improve their work efficiency. However, due to the cumbersome and inconvenient setting of the above two automatic reply content, users often do not update the automatic reply content in real time according to the current situation, thus affecting the effective use of the automatic reply function to save time and improve efficiency.

Contents of the invention

In order to solve the above technical problems, the present invention provides a method for setting the automatic reply content of the telephone system through the intranet of the enterprise, which greatly saves the time and effort of the user in setting the automatic reply content.

The method for setting the automatic reply content of the telephone system through the enterprise intranet according to the present invention is applicable to the system interconnecting the enterprise intranet and the telephone system; wherein the enterprise intranet includes: a communication server and more than one communication client connected thereto terminal; the telephone system includes: one or more integrated access devices and more than one telephone terminal connected thereto; the method includes the following steps:

A. The communication client generates an automatic reply command according to the automatic reply content input by the user, and sends it to the communication server; the communication server converts the corporate intranet identifier analyzed by the received automatic reply command into a phone number, generates an automatic reply command message packet and sends it to Integrated access equipment;

B. The integrated access device performs automatic reply setting on the telephone terminal corresponding to the telephone number in the message packet according to the automatic reply content analyzed by the received automatic reply command message packet; the automatic reply response message packet containing the automatic reply setting operation result sent to the communication server;

C. The communication server converts the telephone number in the received auto-reply response message packet into an enterprise intranet identifier, generates an auto-reply response, and sends it to the corresponding user's communication client; the corresponding user's communication client parses the received automatic reply response.

The method of the present invention further includes: the communication server establishes a one-to-one mapping relationship between the user's enterprise intranet identifier and the user's phone number in the enterprise intranet;

In the step A, the communication server converts the corporate intranet identifier in the parsed content into a corresponding phone number according to the mapping relationship;

In the step C, the communication server converts the telephone number in the parsed content into a corresponding corporate intranet identifier according to the mapping relationship.

After the integrated access device in step B analyzes the received automatic reply command message packet, it further includes: converting the automatic reply text input by the user into voice data, and setting the automatic reply according to the converted voice data.

Before generating the automatic reply command message package in step A, it further includes: converting the automatic reply text content input by the user into voice data; and generating the automatic reply command message package according to the converted voice data.

In the present invention, converting the automatic reply text content input by the user into voice data specifically includes: using speech synthesis technology to convert the input text content into voice data for output.

The communication server in the present invention is an instant communication server; the identification of the enterprise intranet is an instant communication number.

The generation of automatic reply command described in step A is specifically as follows: the automatic reply command identification, the instant communication number of the user who sets this automatic reply order and the text content entered by the user are packaged according to the expanded instant communication protocol to generate the automatic reply order ;

The generation of automatic reply response described in step C is specifically: set the automatic reply order identification, set the instant communication number of the user of this automatic reply order and the execution result of this automatic reply order according to the instant communication protocol after the expansion, generate automatic Reply to the response.

The protocol message of the expanded instant messaging protocol further includes a service identification field for identifying a service type.

The described generation automatic reply command message bag of step A is specifically: will set automatic reply command identification, set this automatic reply order user's phone number and the text content of this user's input or the voice data after conversion according to instant communication server and integrated interface Enter the protocol package between the devices, and generate an automatic reply command;

The generation of automatic reply response message package described in step B is specifically: set the automatic reply order identification, set the telephone number of this automatic reply order user and the execution result of this automatic reply order according to the distance between the instant communication server and the integrated access device The protocol group package generates an automatic reply command message package.

The protocol message of the protocol between the instant communication server and the integrated access device of the present invention includes: frame header identifier, command word, error code, device identifier, message length and message content fields.

The communication server of the present invention is a mail server or an office system server.

After the communication client parses the received automatic reply response in step c, the method further includes: displaying the parsed automatic reply setting result by the communication client.

As can be seen from this, the application of the method of the present invention can obtain the following beneficial effects:

1. Through the method of the present invention, the user can set the automatic reply content in text format through the enterprise intranet, without the need to set the automatic reply function by pressing the cumbersome interactive mode of the telephone key, which greatly simplifies the setting process of the automatic reply content, Save time for users;

2. Since the method for setting the automatic reply content of the present invention is simple and easy, the user can update the content of the automatic reply in real time according to the current situation, so that the visitor can obtain more useful information, saving the time and energy of the caller, Improve its work efficiency;

3. The method of the present invention can further automatically turn on and off the automatic reply function according to the status of the communication terminal, which also greatly facilitates the user's operation process of setting the automatic reply function.

Description of drawings

Fig. 1 is the flow chart of the method for setting automatic reply content on the automatic reply telephone set;

Fig. 2 is the method flowchart of setting automatic reply content by voice mail system;

Fig. 3 is the system structural diagram of combining enterprise intranet and telephone system according to the present invention;

Fig. 4 is a flowchart of a method for setting automatic reply content in an instant messaging system according to a preferred embodiment of the present invention.

Detailed ways

In order to make the object, technical solution and advantages of the invention clearer, the present invention will be further described in detail below with reference to the accompanying drawings and examples.

The method for setting the automatic reply content of the present invention is applied in a system combining an enterprise intranet (Intranet) and a telephone system, and FIG. 3 shows the system structure of the system.

As shown in FIG. 3 , the system includes a communication server and a plurality of communication clients carrying network communication services, and these communication clients are shown by computers in FIG. 3 . The multiple communication clients are connected to the communication server through a local area network, forming an Intranet. In this way, the user can realize the communication between users in the LAN through the intranet, and the user can also connect to the external Internet through the exit of the Intranet, access external resources or communicate with users outside the LAN.

The system also includes a plurality of telephone terminals and one or more integrated access devices, wherein the plurality of telephone terminals are respectively connected to one or more integrated access devices according to their geographic locations to form a telephone system, The integrated access device is connected to the public switched telephone network (PSTN) through a personal exchange device (PBX); simultaneously the integrated access device can also be connected to a local area network, and is connected to a softswitch center and a gateway located on the Internet through a local area network exit , so as to realize the IP telephony service.

In particular, in the system of the present invention, a new protocol processing module is added to the communication server and the integrated access device for protocol processing of message packets between the communication server and the integrated access device. A logical connection is established between the communication server and the integrated access device to realize the interconnection between the communication server and the integrated access device; at the same time, the system expands the communication protocol between the instant communication server and the instant communication client, so that the Intranet Support various telephone services, so that users can implement various telephone services through the intranet communication client, such as making and answering calls, setting automatic reply, querying, listening to and deleting messages, setting blacklist, etc.

Here, the intranet may be an instant messaging system, a mail system or other network office systems. Wherein, the instant messaging system can realize the instant messaging service within the enterprise, including: an instant messaging server and more than one instant messaging client, and the instant messaging server is used for information management and instant messaging between instant messaging clients Storage and forwarding of message packets; the instant messaging client is connected to the instant messaging server through the local area network, and is used to provide users with a friendly interactive interface and realize the sending and receiving of message packets with the instant messaging server.

Hereinafter, taking the system combining the instant messaging system and the telephone system as an example, the method for setting automatic telephone reply content through the instant messaging system of the present invention will be described in detail. In this embodiment, the communication server described in the present invention is an instant communication server, and the communication client is an instant communication client.

Fig. 4 is a flow chart of the method for setting automatic reply content in the instant messaging system according to this embodiment. As shown in Figure 4, the user enters the text of the automatic reply content in the dialog box of setting the automatic reply content of the instant messaging client, and after clicking the confirmation button on the dialog box, the following steps are performed:

Step 401: The user's instant messaging client will set the automatic reply command identification, the user's instant messaging number and the text content entered by the user according to the expanded instant messaging protocol package, generate an automatic reply command, and send it to the instant messaging communication server.

In the expanded instant messaging protocol, a service identification field is added in the protocol message between the instant messaging server and the instant messaging client, which is used to identify the telephony service message packet. The instant messaging server and the instant messaging client will judge the service type of the message packet according to the service identification field in the received message packet, that is, determine whether it is an instant messaging service or a telephone service, and can use different protocols for different types of services.

Step 402: The instant messaging server analyzes the received automatic reply command, and converts the analyzed instant messaging number into a telephone number according to the one-to-one mapping relationship between the instant messaging number and the telephone number established on the instant messaging server.

Since in the instant messaging system, the instant messaging number is an identity identifier assigned by the instant messaging system to each user, the instant messaging server distinguishes and manages different users through the instant messaging number. Before using the instant messaging system for instant messaging services, the user needs to first log in to the instant messaging system through the instant messaging client, and during the login process, it is necessary to input the user's instant messaging number, and then the instant messaging server sends the user The instant messaging number is associated with the instant messaging client currently used by the user, so as to ensure that the instant messaging message is sent to the correct user. In the telephone system, the telephone number is the identity of the telephone terminal. The integrated access device and the upper-layer switching equipment distinguish and manage different telephone terminals through the telephone number. Therefore, in the communication process between the instant messaging system and the telephone system, it is necessary Perform conversion between instant messaging numbers and phone numbers. In order to solve this problem, this embodiment establishes a one-to-one mapping relationship between the instant messaging system user's instant messaging number and the phone number on the instant messaging server side, and the instant messaging server realizes the information in the message packet sent to the integrated access device The instant communication number is converted into a telephone number, and the telephone number in the message packet received from the integrated access device is converted into an instant communication number. The one-to-one mapping relationship between instant messaging numbers and phone numbers can be stored in the instant messaging server in a mapping table or in other forms.

Step 403: The instant messaging server converts the text content input by the user into voice data, and then sets the automatic reply command identifier, the phone number of the user for this automatic reply command and the converted voice data, according to the integrated access device and instant messaging The protocol package between the servers generates an automatic reply command message package and sends it to the integrated access device.

In order to convert the text input by the user into speech, it is necessary to install a speech synthesis (TTS: Text To Speech) software development kit in the instant messaging server, and the instant messaging server can convert the text into speech by calling the corresponding interface in the TTS software development kit. Speech data, so as to realize the function of speech synthesis. Among them, the TTS technology mentioned involves multiple disciplines and technologies such as acoustics, linguistics, digital signal processing technology, and multimedia technology. TTS technology is a cutting-edge technology in the field of information processing. This technology can convert any text that appears in the computer into Natural and smooth voice output. The TTS system consists of three main components: a text analysis module, a prosody generation module and an acoustic module. At present, TTS technology has reached the stage of commercialization, and it is more widely used in the system combining computer network and communication network. Therefore, the speech synthesis function can be realized only by calling the standard interface provided by TTS in the development platform.

Generally speaking, integrated access equipment or upper-layer telephone switching equipment does not have the TTS function, therefore, the TTS software development kit must be installed on the instant messaging server to perform voice synthesis, and send the synthesized voice data to the integrated access equipment . However, the TTS function can already be realized inside the relatively advanced telephone switching equipment at present. In this case, the instant messaging server can directly send text messages to the integrated access equipment without installing the TTS software development kit, and the upper-level telephone switching The device completes speech synthesis. In this embodiment, the TTS software development kit is installed on the instant messaging server, and the instant messaging server completes the speech synthesis.

In addition, according to the protocol between the instant messaging server and the integrated access device, the protocol message between the instant messaging server and the integrated access device includes the following fields: frame header identifier, command word, error code, device identifier, and message length and message content.

Among them, frame header identification: to identify whether the protocol message is a command or a response to a command, the length is 1 byte, if it is a command, the value is 0x00, if it is a response to the command, the value is 0x01;

Command word: Indicates different command types, used to distinguish different telephone service commands, with a length of 1 byte;

Error code: Indicates the command execution result. If it is 0, it means the command is executed successfully. Others are error codes representing certain types of errors. The length is 2 bytes. It is only valid in the response message and invalid in the command message. Fill in 0;

Equipment identification: the unique identification of identification integrated access equipment, length is 8 bytes, because the system of method application of the present invention may comprise a plurality of integrated access equipments, therefore, in the communication process of integrated access equipment and instant communication server It is necessary to add the device identification of the integrated access device in the protocol message; and, when the integrated access device is started, it will register and report the device identification of the integrated access device and the telephone terminal it manages to the instant messaging server. The communication server will use this to establish the corresponding relationship between the integrated access device and the telephone terminal it manages;

Message length: indicates the length of the message content, the length is 4 bytes;

Message content: indicates the message content corresponding to the command, and has different message content structures for different commands, and the length is the value of the "message length" field.

For the message packet corresponding to the automatic reply setting, the frame header identifier takes the value 0x00; the command word takes the value 0x30; the error code is 0; the device identifier is the identification number of the integrated access device corresponding to the user's telephone terminal; the message length is 32+ N, where N is the length of the voice data after the automatic reply content is synthesized into speech; the message content is 32+N bytes in total, of which the first 32 bytes are used to represent the phone number of the user's telephone terminal, and the last N characters The section is used to transmit the speech data after speech synthesis of the auto-reply content.

Step 404: The integrated access device analyzes the received auto-reply command message packet, and performs automatic reply setting, sets the voice data in it as the automatic reply content of the user's telephone terminal, and then records the automatic reply setting operation result , set the automatic reply command identification, set the phone number of the user of the automatic reply command to generate an automatic reply response message packet according to the protocol package between the integrated access device and the instant communication server, and send it to the instant communication server.

For the response message packet corresponding to the setting of automatic reply, the value of the frame header identification is 0x01; the value of the command word is 0x30; the error code is filled in according to the automatic reply; the device identification is the identification number of the integrated access device corresponding to the user's telephone terminal; the message The length is 32; the message content has a total of 32 bytes, which are used to represent the telephone number of the user's telephone terminal.

Step 405: The instant messaging server analyzes the received automatic reply response message packet, and converts the telephone number in the parsed content into an instant messaging number according to the one-to-one mapping relationship between the instant messaging number and the telephone number established on the instant messaging server , and then according to the expanded instant messaging protocol, the automatic reply command identifier, the instant messaging number of the user who sets the automatic reply command, and the execution result of the automatic reply command are packaged to generate an automatic reply response, and sent to the user's instant messaging client .

Step 406: The user's instant messaging client parses the received automatic reply response, and displays the automatic reply setting result, for example, the automatic reply content is set successfully or the automatic reply content is set failed, and so on.

In practical applications, generally speaking, when the user is not next to his computer, the user's extension is usually unanswered. Therefore, the method described in this embodiment further combines the status of the instant messaging client with the automatic telephone terminal Combining the reply state, that is, when the user is online, the user's extension is in the normal state; and when the user is offline, the user's extension is automatically set to the automatic reply state. In this way, it is greatly convenient for the user to enable or disable the automatic reply function.

It should be noted that this embodiment only describes the method of the present invention in detail by taking a system combining an instant messaging system and a telephone system as an example, but the method of the present invention can also be applied to a mail system or other office systems and telephone systems system combined. That is, the instant messaging server described in this embodiment can be replaced by a mail system server or other office system servers, and the instant messaging client can be replaced by a mail system client or other office system clients. Moreover, since the method of the present invention implemented in a mail system or a system combining other office systems and a telephone system is basically the same as the method described in this embodiment, the description will not be repeated here. However, it should be noted that in the mail system and other office systems, each user is usually assigned a different corporate intranet ID to distinguish and manage different users. Therefore, in the mail server or other office servers The terminal also needs to establish a one-to-one mapping relationship between the user's intranet ID and the user's phone number, so as to convert the ID when the communication server communicates with the integrated access device.

The preferred embodiments above are cited to further describe the purpose, technical solutions and advantages of the present invention in detail. It should be understood that the above descriptions are only preferred embodiments of the present invention, and are not intended to show the present invention. Within the spirit and principles of the present invention, any modifications, equivalent replacements, improvements, etc., shall be included in the protection scope of the present invention.

Claims (12)

1. A method for setting the automatic reply content of the telephone system through the enterprise intranet, applicable to the system interconnecting the enterprise intranet and the telephone system; wherein the enterprise intranet includes: a communication server and more than one communication server connected to it Client; the telephone system includes: one or more integrated access devices and more than one telephone terminal connected thereto; It is characterized in that the method comprises the following steps: A. The communication client generates an automatic reply command according to the automatic reply content input by the user, and sends it to the communication server; the communication server converts the corporate intranet identifier analyzed by the received automatic reply command into a phone number, generates an automatic reply command message packet and sends it to Integrated access equipment; B. The integrated access device performs automatic reply setting on the telephone terminal corresponding to the telephone number in the message packet according to the automatic reply content analyzed by the received automatic reply command message packet; the automatic reply response message packet containing the automatic reply setting operation result sent to the communication server; C. The communication server converts the telephone number in the received auto-reply response message packet into an enterprise intranet identifier, generates an auto-reply response, and sends it to the corresponding user's communication client; the corresponding user's communication client parses the received automatic reply response. 2. The method according to claim 1, further comprising: the communication server establishing a one-to-one mapping relationship between the user's corporate intranet identifier and the user's phone number in the corporate intranet; In the step A, the communication server converts the corporate intranet identifier in the parsed content into a corresponding phone number according to the mapping relationship; In the step C, the communication server converts the telephone number in the parsed content into a corresponding corporate intranet identifier according to the mapping relationship. 3. The method according to claim 1, characterized in that, after the integrated access device in step B analyzes the received automatic reply command message packet, it further includes: converting the automatic reply text content input by the user into voice data, and perform automatic reply settings based on the converted voice data. 4. The method according to claim 1, further comprising: converting the automatic reply text content input by the user into voice data before generating the automatic reply command message package in step A; and according to the converted voice data Generate an auto-reply command message packet. 5. The method according to claim 3 or 4, wherein said converting the automatic reply text content input by the user into voice data specifically comprises: using speech synthesis technology to convert the input text content into voice data for output. 6. The method according to claim 1 or 2, wherein the communication server is an instant communication server; and the enterprise intranet ID is an instant communication number. 7. The method according to claim 6, wherein the generating of the automatic reply command in step A is specifically: setting the automatic reply command identification, setting the instant messaging number of the user of the automatic reply command and the text entered by the user The content is packaged according to the expanded instant messaging protocol, and an automatic reply command is generated; The generation of automatic reply response described in step C is specifically: set the automatic reply order identification, set the instant communication number of the user of this automatic reply order and the execution result of this automatic reply order according to the instant communication protocol after the expansion, generate automatic Reply to the response. 8. The method according to claim 7, characterized in that the protocol packet of the extended instant messaging protocol further includes a service identification field for identifying the service type. 9. The method according to claim 1, wherein the generating of the automatic reply command message package in step A is specifically: setting the automatic reply command identification, setting the telephone number of the user of the automatic reply command and the user input The text content or converted voice data is packaged according to the protocol between the instant messaging server and the integrated access device to generate an automatic reply command; The generation of automatic reply response message package described in step B is specifically: set the automatic reply order identification, set the telephone number of this automatic reply order user and the execution result of this automatic reply order according to the distance between the instant communication server and the integrated access device The protocol group package generates an automatic reply command message package. 10. The method according to claim 9, wherein the protocol message of the protocol between the instant messaging server and the integrated access device includes: frame header identifier, command word, error code, device identifier, message length and Message content field. 11. The method according to claim 1, wherein the communication server is a mail server or an office system server. 12. The method according to claim 1, further comprising: after the communication client parses the received automatic reply response in step c, the communication client displays the parsed automatic reply setting result.

Images