CN1599353B - Telephone station system based on network interconnection protocat and its talking method - Google Patents
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Abstract
This invention discloses a traffic station system and a method based on the internet work protocol which includes orderly connected user interaction modules, a nucleus function module, an internal protocol process module and a network interface module. Said user interaction module receives user instructions and transmitting them to the nucleus function module or fetch necessary display information and display it to users, the nucleus function module is used to finish calling process, user data management and ticket management, said internal protocol process module for packet assembling and disassembling the internal protocol information and transmits confimation information when received necessary confirmed information and the network interface module transmits/receives IP data packet.
Description
Technical field
The present invention relates to console, particularly based on the console of IP agreement.
Background technology
Traditional voice communication network is that public switched telephone network (Public Switched TelephoneNetwork is called for short " PSTN ") is based on Circuit-switched network, and in this network, console is based on Circuit-switched.
In the integrated services digital network that adopts 2B+D (Integrated Services Digital Network is called for short " ISDN "), two B passages bundle with the speed of 128Kbps with the rate transmissioning data of every channel 64Kbps or with two channels and use; The control channel D passage of a 16Kbps is used for transmitting signal, as setting up or cut off conversation, transfer control signal.
Traditional console generally adopts the isdn link of 2B+D to realize and the subscriber exchange connection of (PrivateBranch Exchange is called for short " PBX "), adopts a B passage to set up semipermanent the connection between console and the subscriber exchange, finishes speech path.Communication carrier between console and the subscriber exchange is on the D passage.
Next generation network (Next Generation Network, be called for short " NGN ") is different from PTSN, NGN is based on network uniform protocol, packet-based.In recent years along with internetworking agreement (Internet Protocal, abbreviation " IP ") development, people recognize that communication network, computer network and cable TV network will finally be pooled on the unified IP network, be that people's usually said " three nets " are merged main trend, the IP agreement makes that various business based on IP can both be in different online realization intercommunications, and what the mankind had had unification first is the communication protocol that three big nets can both be accepted.
NGN is to be the network of feature with the business-driven, business is peeled off out from bearer network, be implemented in neatly on the unified open platform, because the opening and the standard of platform, following professional developer may be an operator, also may be the third party, thereby can make professional kind obtain greatly abundant.
NGN should be comprehensive, the network platform system that standard-sized sheet is put that multiple business such as speech, data, multimedia can be provided simultaneously, can reduce three big characteristics: the network that adopts the standard-sized sheet of layering to put has independently modular construction; Be the network of business-driven, professional control with calling separated fully, calls out with carrying and separates fully; Be based on the network system of the grouping of uniform protocol.And the next generation network key technology with these functions is soft switch.
As one of core technology of business network of future generation, soft switch (Softswitch) has obtained the generally support of industry at present.Softswitch thought has been drawn IP, asynchronous transfer mode (AsynchronousTransfer Mode, be called for short " ATM "), intelligent network (Intelligent Network, be called for short " IN ") and time division multiplexing (Time Division Multiplexing, be called for short " TDM ") wait the length of crowd families, the architecture that the standard-sized sheet of formation layering is put, make that each operator can be according to the needs of oneself, the all or part of product that utilizes the Softswitch system, adopt the Networking Solutions ﹠ provisioned that is fit to oneself, when making full use of existing resource, search out the network foothold of oneself.
In actual applications, there is following problem in such scheme: traditional console can not be applicable to next generation network.Along with being extensive use of and the development of Softswitch technology of IP network, objectively require to provide the console of IP based network.
Cause a main cause of this situation to be, NGN is based on the network of soft switch, we can say that also NGN is based on network uniform protocol, packet-based, and traditional console be applied to traditional based among the Circuit-switched network PSTN, therefore traditional console incompatibility NGN.
Summary of the invention
The technical problem to be solved in the present invention provides a kind of attendant console system and call method thereof based on the internetworking agreement, makes the function that can realize console in NGN.
In order to solve the problems of the technologies described above, the invention provides a kind of attendant console system based on the internetworking agreement, described system comprises user interactive module, corn module, internal agreement processing module and the Network Interface Module that connects successively, wherein,
Described user interactive module is used to receive user's instruction and sends to described corn module, and perhaps obtaining from described corn module needs the information that shows and be shown to the user;
Described corn module is used to finish call treatment, user data management and ticket management function; Wherein, described corn module further comprises call treatment submodule, user data management submodule and ticket management submodule, and described call treatment submodule is responsible for handling and is called out relevant operation; Described user data management submodule be used for according to customer requirements or regularly the Softswitch download user information from the network, manage and output when the user sends query requests; Described ticket management submodule be used for according to customer requirements or regularly the Softswitch download user from the network ticket information, manage and output when the user sends query requests;
Described internal agreement processing module is used for the packing of inner protocol message and unpacks, and sends acknowledge message when receiving the message that outside needs are confirmed;
Described Network Interface Module is connected with the internetworking protocol network of outside, is used to receive and dispatch internetworking protocol data bag.
Wherein, described system also comprises sound card module, audio processing modules and the real-time Transmission channel module that connects successively, wherein,
Described sound card module is used to gather user speech and converts audio stream to, maybe the audio stream that receives is reduced to voice;
Described audio processing modules is used for described audio stream is encoded into audio pack, or audio pack is decoded into audio stream;
Described real-time Transmission channel module also links to each other with described Network Interface Module, be used to support RTP/RTCP Real-time Transport Control Protocol, reception is from the packet of described Network Interface Module and be converted to audio pack and send to described audio processing modules, perhaps will be converted to packet from the audio pack of described audio processing modules and send to described Network Interface Module.
Described Network Interface Module is communicated by letter with extraneous according to User Datagram Protoco (UDP).
The voice messaging that described Network Interface Module sends to needs according to different port numbers described real-time Transmission channel module separates with the control information that needs send to described internal agreement processing module.
By relatively finding that technical scheme difference with the prior art of the present invention is that the IP console is connected with correspondent with Softswitch by IP network in this programme; Be different from traditionally based on Circuit-switched console, the IP console is based on soft switch, can be suitable for next generation network; The invention allows for a kind of can be based on the IP console specific implementation of multimedia PC.
Difference on this technical scheme has brought comparatively significantly beneficial effect, and promptly this scheme not only can realize all functions of traditional console, and can be applicable to NGN.In addition, console provided by the invention is realized on multimedia PC, therefore can provide graphical interface of user highly intuitively, and because main Business Processing can realize that therefore can spend very low upgrade cost increases new function by upgrade software with the mode of software.
Description of drawings
Fig. 1 is the modular structure figure of the attendant console system based on the internetworking agreement according to an embodiment of the invention;
Fig. 2 is the console call method flow chart based on the internetworking agreement according to an embodiment of the invention;
Fig. 3 be according to an embodiment of the invention based on iso-ip Internetworking protocol ISO-IP the console searching user's information or the flow chart of the method for ticket information.
Embodiment
For making the purpose, technical solutions and advantages of the present invention clearer, the present invention is described in further detail below in conjunction with accompanying drawing.
IP console terminal may operate on the multimedia PC (Personal Computer is called for short " PC "), and the network access equipment of this PC is connected on the broadband metropolitan area network; Also follow call server (Call Server) simultaneously on the broadband metropolitan area network.IP console and call server communicate mutually by IP network.
The mode that IP console implementation control flows and Media Stream are separated, control flows sends or receives message with Media Stream by different ports.Custom protocol is adopted in the control information of IP console, it is encapsulated in User Datagram Protoco (UDP) (User Datagram Protocol, abbreviation " UDP ") transmits in the bag, console terminal and corresponding exchanger host all have UDP bag parse module, unpack the back control messages is carried out different processing respectively.The Media Stream of IP console adopts RTP/RTCP Real-time Transport Control Protocol (Real-time Transport Protocol/Real-time Transport Control Protocol, abbreviation " RTP/RTCP "), guaranteed the transmission quality of speech preferably.Wherein RTP is used on the internet at a kind of host-host protocol of multimedia data stream, and RTCP and RTP provide flow control and congested control service together.
Because the console control messages is carried on the UDP, and UDP is not a kind of connection-oriented host-host protocol, and it can not guarantee the reliability transmitted, so our reliability of taking measures to guarantee to transmit message of being necessary.In a preferred embodiment of the present invention, a kind of simple message authentication and retransmission mechanism have been adopted in the IP console, promptly an acknowledge message all being returned in every control information of receiving confirms it, if in the certain hour section, send do not receive the recipient in order side affirmation message then this control information need repeating transmission.Make and improved message transmission reliability in this way effectively.
Illustrate that below in conjunction with one embodiment of the present of invention the system module of this embodiment is formed as Fig. 1.
IP console software systems are made up of user interactive module 10, internal agreement processing module 20, corn module 30, audio processing modules 40, sound card module 50, Network Interface Module 60 and real-time Transmission channel module 70.Wherein corn module 30 also comprises call treatment submodule 31, user data management submodule 32 and ticket management submodule 33.
The following describes the data transmission relations between each module.User interactive module 10 sends user's operation information after handling to corn module 30, and corn module 30 response user's operation information are finished a processing, and to the information of user interactive module 10 feedbacks and user interactions.The internal agreement that internal agreement processing module 20 sends after unpacking to corn module 30, corn module 30 these internal agreement message of response, and finish corresponding processing and feedback; Corn module 30 sends the not internal agreement of packing to inner protocol process module 20, and the internal agreement processing module is handled accordingly and fed back.The internal agreement of internal agreement processing module 20 after Network Interface Module 60 sends packing, Network Interface Module 60 these information of response are also successfully sending the back feedback information; Network Interface Module 60 sends the internal agreement bag that carries out after UDP/IP unpacks to inner protocol process module 20, and internal agreement processing module 20 is finished corresponding processing and feedback acknowledgment information.Corn module 30 is to the 70 sendaisle control informations of real-time Transmission channel module, and real-time Transmission channel module 70 these information of response are finished corresponding passage and handled.The RTP/RTCP packet of real-time Transmission channel module 70 after Network Interface Module 60 sends packing; The packet of Network Interface Module 60 after real-time Transmission channel module 70 transmission UDP/IP unpack.Corn module 30 sends the message of opening or closing audio processing modules 40 to audio processing modules 40, and audio processing modules 40 is finished corresponding processing.The audio pack of audio processing modules 40 after real-time Transmission channel module 70 sends the coding packing; The audio pack of real-time Transmission channel module 70 after audio processing modules 40 transmission RTP/RTCP unpack.Audio processing modules 40 sends to sound card module 50 and unpacks decoded audio stream; The audio stream of sound card module 50 after audio processing modules 40 sends acquisition process.Network Interface Module 60 is connected with conversation the opposing party with Softswitch by IP network, and the IP packet after IP network sends and receives packing.
User interactive module 10 is used for carrying out alternately with the operator, and user operation is handled, and sends the user's operation information after handling and shows console and user's etc. state according to the information that system provides.In the present embodiment, the operator can send call request by this module, reply operations such as incoming call and some user profile of request inquiry.Console can show some system informations that also in the present embodiment, user interactive module 10 shows call timers, adds up expense and incoming call etc. by this module.This module is to realize the module of man-machine interaction, and its programming can adopt visual programming tool to realize.
Internal agreement processing module 20 is used for the internal agreement in the packet is packed, unpacked, and sends confirmation when receiving the packets of information that protocol package that outside needs are confirmed promptly needs to confirm.For example, in the present embodiment, after the on-hook of far-end calling party, after receiving the end call-information that the far-end calling party sends, send the end call-information that a confirmation represents to receive the far-end calling party.
Sound card module 50 is responsible for gathering user speech and converting audio stream to and the audio stream that receives is reduced to voice.This module is the module on the multimedia PC, links to each other with microphone to carry out man-machine interaction with earphone usually, and be known module.
Real-time Transmission channel module 70 is mainly used in and receives and send audio pack, the congested control during audio pack is transmitted and is responsible for transmitting.This module adopts the RTP/RTCP agreement, will carry out the RTP/RTCP packing and send to Network Interface Module 60 from the audio pack that audio processing modules 40 receives; To carry out RTP/RTCP from the packet that Network Interface Module 60 receives unpacks.
Actual system can simplify, and omits audio processing modules 40, sound card module 50 and real-time Transmission channel module 70.The information that this simplified system received can only be control information and fixing key information.The voice messaging that this simplified system sent is fixing optional some, can store several fixing voice messagings in PC in advance, and the voice messaging of these storages is anticipated into audio pack and carried out the packing processing of RTP/RTCP.When sending fixing voice messaging, UDP/IP reads fixing voice packet and packing transmission from the memory of PC.For example, the voice messaging of storage can be " please import the extension that you will dial ", " please import the outside line key that you will dial ", information such as " just a moment,please ".System or operator are according to these voice signal outputs of Information Selection of calling party's input.
The flow process of the system works of the calling exhalation of one embodiment of the invention or incoming call is described below in conjunction with Fig. 2:
At first enter step 100, console receipt of call request message.This step can be divided into following substep: network interface receives the call request message of UDP/IP encapsulation and carries out UDP/IP and unpacks; Packet after the internal agreement processing module unpacks UDP/IP carries out internal agreement and unpacks; Corn module finds it is call request message according to the message that receives.
Then enter step 110, console and incoming call side send out handshake information mutually.This step is in order to ensure the reliability of conversation, and whether the circuit of test call is reliable before conversation.
Then enter step 120, whether judgement shakes hands successful, if enter step 130, otherwise finishes.In this step, reliable if the success explanation both call sides of shaking hands all has been ready to the circuit conversing and converse, otherwise explanation circuit packet loss is serious, and can't normal talking.
In step 130, the IP console shows mutual information to the user.Then enter step 140.This step also can be divided into two sub-steps: corn module is handled the information of incoming call side; User interactive module explicit user interactive information.In the present embodiment, the IP console shows the message of incoming call, IP address and request user answer or refusal etc. on the interface by user interactive module.
In step 140, judge that whether the local user agrees conversation, if enter step 150, otherwise enters step 160.This step also can be divided into following two sub-steps: the user operates User Interface, for example clicks the button that representative is agreed the button of conversation or clicked the refusal conversation; Corn module process user operation information judges whether the user agrees conversation.
In step 150, local IP console sends agrees communication information.Then enter step 170.If corn module is judged the user and agreed conversation, then send to the opposite end and agree communication information by internal agreement processing module and Network Interface Module.This step needs affirmation mechanism, also promptly require incoming call side after receiving this message, to reply a confirmation, do not retransmit the agreement communication information if local IP console is received confirmation within a certain period of time, the agreement communication information is received by promptly local IP console assurance incoming call side.
In step 160, local IP console sends the refusal call message.If corn module judges that the user disagrees with conversation, then send the refusal call message to the opposite end by internal agreement processing module and Network Interface Module.This step needs affirmation mechanism, also promptly require incoming call side after receiving this message, to reply a confirmation, do not retransmit the refusal call message if local IP console is received confirmation within a certain period of time, refuse information is received by promptly local IP console assurance incoming call side.This incoming call flow process of the complete back of this step finishes.
In step 170, the local traffic platform is opened real-time Transmission passage and audio processing modules.This step, is opened audio processing modules information to the audio processing modules transmission and is realized to real-time Transmission channel module sendaisle management information by corn module.
Then enter step 180, the user converses.This step can be made up of following two sub-steps: send local voice messaging; The voice messaging of reduction far-end correspondent.Wherein send local voice messaging and also can be further divided into following substep: gather the voice of user's input and be converted to audio stream; To the audio stream formation audio pack of encoding and pack; Audio pack is carried out the RTP/RTCP packing; Network interface carries out the UDP/IP encapsulation to the RTP/RTCP bag and sends.The voice messaging of far-end correspondent of wherein reducing can be further divided into following substep: the packet that network interface receives the UDP/IP encapsulation also unpacks; Packet is carried out RTP/RTCP to unpack; Audio pack is unpacked and decoding is reduced to audio stream; Audio stream is reduced to voice signal.As can be seen, two sub-steps of step 180 are opposite on flow process.
Then enter step 190, judge whether that the local user finishes conversation.If enter step 210, otherwise enter step 200.This step is not to be realized by the IP console, adds for clear on the flowchart logic herein.
In step 200, receive the other side and finish call message.Then enter step 220.When conversation is finished by the other side's on-hook, the other side finishes to enter this step after call message is received by local IP console sending after the on-hook.
In step 210, local IP console sends and finishes call message.Then enter step 220.After being finished by local user's on-hook, conversation enters step 210.This step can be divided into following two sub-steps: user interface is sent the end calling order; Corn module responds this order and sends the end call message.This step also needs affirmation mechanism, promptly waits for a period of time if no confirmation is then retransmitted to guarantee that the other side receives the end call message.
In step 220, close the real-time Transmission passage and the audio processing modules of local IP console.This step is sent channel control signals by corn module and is closed the realization of real-time Transmission passage.
So far, this incoming call finishes.
When calling out exhalation, the workflow of IP console is similar with the workflow of calling out incoming call, distinguishes as follows:
Call request message is not to receive but transmission in step 100.This step is to be divided into following substep: the user sends call request by user interactive module; Corn module is sent call request message according to the request of receiving; The internal agreement processing module is carried out the internal agreement packing to call request message; The message bag of Network Interface Module after to inner protocol packing carries out the UDP/IP packing and sends.
The other side that shakes hands when mutual of step 110 is shaken hands instruction becomes the callee by incoming call side.
Judge in the step 140 be not whether the local user agrees conversation but whether remote subscriber agrees conversation.
Not to send message but receive message in the step 150 and 160, need to prove, in step 150, after receiving message, need to send an acknowledge message.
Need to prove, in the flow process that above incoming call is breathed out, protocol message of every reception, the reception and the UDP/IP that pass through Network Interface Module unpack, the internal agreement processing module unpack these several sub-steps of processing with corn module; Protocol message of every transmission all passes through corn module and sends, the packing of internal agreement processing module, and Network Interface Module carries out the UDP/IP packing and sends this several sub-steps.
The flow process of operator's searching user's information or ticket information is described below in conjunction with Fig. 3:
At first enter step 300, judge that whether the operator requires inquiry, if enter step 310, otherwise enters step 340.The operator sends search request by user interactive module to the IP console.
In step 310, judge whether to require real-time inquiry, if enter step 320, otherwise enter step 330.The IP console can be downloaded user profile and ticket information from Softswitch automatically every the regular hour generally speaking, if operator's needs is up-to-date information, then needs to force the IP console to inquire about in real time.Because download the up-to-date informational needs cost regular hour, if the operator wishes to see as early as possible the result, can not require real-time inquiry, directly check the historical data in the IP console.
In step 320, the IP console is downloaded from Softswitch and is wanted information inquiring.Then enter step 330.This step can have following substep: the inquiry submodule in the corn module sends the instruction of Query Information; The internal agreement processing module should be instructed packing; Network Interface Module is packaged as instruction the UDP/IP bag and sends to Softswitch; Network Interface Module receives the user profile of Softswitch transmission and carries out UDP/IP and unpacks; The internal agreement processing module unpacks; Inquiry submodule in the corn module is handled the Query Information that receives.
In step 330, show information inquiring by user interactive module.Information inquiring mainly contains two kinds here: user data information and ticket information.The user can further operate or handle the information that inquires, and for example prints ticket etc.
Then enter step 340, the IP console is regularly from user data information of Softswitch download and ticket information.In a preferred embodiment of the present invention, the IP console was downloaded user data information and ticket information every one minute from Softswitch.Then enter step 300.
These steps are gone round and begun again and are realized the workflow of user inquiring.
Need to prove, above-mentioned all flow processs, the control information that sends for every far-end of receiving is all returned an acknowledge message it is confirmed, if in the certain hour section, send do not receive the recipient in order side affirmation message then this control information need repeating transmission.
Though by reference some preferred embodiment of the present invention, the present invention is illustrated and describes, but those of ordinary skill in the art should be understood that, can do various changes to it in the form and details, and the spirit and scope of the present invention that do not depart from appended claims and limited.
Claims (4)
1. the attendant console system based on the internetworking agreement is characterized in that, described system comprises user interactive module, corn module, internal agreement processing module and the Network Interface Module that connects successively, wherein,
Described user interactive module is used to receive user's instruction and sends to described corn module, and perhaps obtaining from described corn module needs the information that shows and be shown to the user;
Described corn module is used to finish call treatment, user data management and ticket management function; Wherein, described corn module further comprises call treatment submodule, user data management submodule and ticket management submodule, and described call treatment submodule is responsible for handling and is called out relevant operation; Described user data management submodule be used for according to customer requirements or regularly the Softswitch download user information from the network, manage and output when the user sends query requests; Described ticket management submodule be used for according to customer requirements or regularly the Softswitch download user from the network ticket information, manage and output when the user sends query requests;
Described internal agreement processing module is used for the packing of inner protocol message and unpacks, and sends acknowledge message when receiving the message that outside needs are confirmed;
Described Network Interface Module is connected with the internetworking protocol network of outside, is used to receive and dispatch internetworking protocol data bag.
2. the attendant console system based on the internetworking agreement according to claim 1 is characterized in that, described system also comprises sound card module, audio processing modules and the real-time Transmission channel module that connects successively, wherein,
Described sound card module is used to gather user speech and converts audio stream to, maybe the audio stream that receives is reduced to voice;
Described audio processing modules is used for described audio stream is encoded into audio pack, or audio pack is decoded into audio stream;
Described real-time Transmission channel module also links to each other with described Network Interface Module, be used to support RTP/RTCP Real-time Transport Control Protocol, reception is from the packet of described Network Interface Module and be converted to audio pack and send to described audio processing modules, perhaps will be converted to packet from the audio pack of described audio processing modules and send to described Network Interface Module.
3. the attendant console system based on the internetworking agreement according to claim 1 is characterized in that, described Network Interface Module is communicated by letter with extraneous according to User Datagram Protoco (UDP).
4. the attendant console system based on the internetworking agreement according to claim 2, it is characterized in that the voice messaging that described Network Interface Module sends to needs according to different port numbers described real-time Transmission channel module separates with the control information that needs send to described internal agreement processing module.
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