CN119151407A - Service information updating method, device, equipment, medium and product - Google Patents
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Abstract
The embodiment of the invention discloses a service information updating method, device, equipment and medium, wherein the method comprises the steps of obtaining estimated delivery timeliness information of a target service order, obtaining actual delivery timeliness information of the target service order from a routing system through a routing information interface, obtaining actual delivery route information of the target service order from the routing system through the routing information interface, determining an timeliness abnormal routing node of the target service order according to the actual delivery route information, and updating the estimated delivery timeliness information and/or delivery route of the service order corresponding to an associated service object according to the timeliness abnormal routing node, wherein the timeliness error corresponding to the estimated delivery timeliness information and the actual delivery timeliness information is larger than a preset time threshold. The technical scheme of the embodiment of the invention can strengthen information interaction among systems, and timely update the estimated aging of the service order so as to reduce the occurrence of inaccurate aging estimation.
Description
Technical Field
The embodiment of the invention relates to the technical field of computers, in particular to a service information updating method, device, equipment, medium and product.
Background
In the logistics performance platform, the distribution timelines of the distribution objects are managed through an timelines promise (Promise) system and a routing system respectively. The Promise system is mainly used for promise of a delivery time effect to a user, wherein the delivery time effect is estimated delivery time effect. The routing system is responsible for guiding the actual distribution flow and managing the actual distribution timeliness of the logistics distribution.
However, in the process of implementing the present invention, it is found that at least the following technical problems exist in the prior art:
Because Promise systems and routing systems operate independently, information cannot be synchronized, the independent state causes that the actual distribution time efficiency of a part of the warehouse-to-warehouse integrated order is larger than the estimated distribution time efficiency, and the problem of time efficiency reverse hanging occurs.
Disclosure of Invention
The embodiment of the invention provides a service information updating method, device, equipment, medium and product, which can strengthen information interaction among service performance management systems, update estimated aging of service orders in time and reduce the occurrence of inaccurate aging estimation.
In a first aspect, an embodiment of the present invention provides a service information updating method, where the method includes:
The method comprises the steps of obtaining estimated distribution timeliness information of a target service order, and obtaining actual distribution timeliness information of the target service order from a routing system through a routing information interface;
Under the condition that the aging error corresponding to the estimated delivery aging information and the actual delivery aging information is larger than a preset time threshold, acquiring the actual delivery route information of the target service order from a routing system through a routing information interface;
determining an aging abnormal route node of the target service order according to the actual distribution route information, and updating estimated distribution aging information and/or distribution route of the service order corresponding to the associated service object according to the aging abnormal route node;
wherein, the associated business object is the business object with the same object attribute information and the same bin distribution route as the business object of the target business order, and the object attribute information comprises attribute information affecting the distribution timeliness of the business object.
In a second aspect, an embodiment of the present invention provides a service information updating apparatus, including:
The aging information acquisition module is used for acquiring the estimated distribution aging information of the target service order and acquiring the actual distribution aging information of the target service order from the routing system through the routing information interface;
The aging error evaluation module is used for acquiring the actual delivery route information of the target service order from the routing system through the routing information interface under the condition that the aging error corresponding to the estimated delivery aging information and the actual delivery aging information is larger than a preset time threshold;
The aging information updating module is used for determining an aging abnormal routing node of the target service order according to the actual distribution routing information and updating estimated distribution aging information and/or distribution routing of the service order corresponding to the associated service object according to the aging abnormal routing node;
wherein, the associated business object is the business object with the same object attribute information and the same bin distribution route as the business object of the target business order, and the object attribute information comprises attribute information affecting the distribution timeliness of the business object.
In a third aspect, an embodiment of the present invention further provides a computer device, including:
One or more processors;
A memory for storing one or more programs;
When the one or more programs are executed by the one or more processors, the one or more processors implement the service information updating method as provided by any embodiment of the present invention.
In a fourth aspect, an embodiment of the present invention further provides a computer readable storage medium having stored thereon a computer program which, when executed by a processor, implements a service information updating method as provided in any embodiment of the present invention.
In a fifth aspect, the disclosed embodiments also provide a computer program product comprising a computer program which, when executed by a processor, implements a service information updating method as provided by any of the embodiments of the invention.
The embodiments of the above invention have the following advantages or benefits:
The method comprises the steps of obtaining estimated distribution timeliness information of a target service order through a routing information interface, obtaining actual distribution timeliness information of the target service order from a routing system through the routing information interface, obtaining actual distribution route information of the target service order from the routing system through the routing information interface under the condition that timeliness errors corresponding to the estimated distribution timeliness information and the actual distribution timeliness information are larger than a preset time threshold, determining an timeliness abnormal routing node of the target service order according to the actual distribution route information, and updating estimated distribution timeliness information and/or distribution route of the service order corresponding to an associated service object according to the timeliness abnormal routing node, wherein the associated service object is a service object which is identical to object attribute information of the service object of the target service order and has identical bin distribution route, and the object attribute information comprises attribute information affecting distribution timeliness of the service object. The technical scheme of the embodiment solves the problem that the promised aging of the service order deviates from the actual aging, can strengthen the information interaction between service performance management systems, and timely updates the estimated promised aging of the service order so as to reduce the occurrence of inaccurate aging estimation.
Drawings
Fig. 1 is a flowchart of a service information updating method provided in an embodiment of the present invention;
Fig. 2 is a flowchart of a service information updating method provided in an embodiment of the present invention;
FIG. 3 is a schematic diagram of obtaining aging information according to an embodiment of the present invention;
FIG. 4 is a schematic diagram of a routing direction of a service order according to an embodiment of the present invention;
FIG. 5 is a schematic diagram of a service order screening based on a distribution site according to an embodiment of the present invention;
FIG. 6 is a schematic diagram of routing information in aging estimation according to an embodiment of the present invention;
fig. 7 is a flowchart of a service information updating method according to an embodiment of the present invention;
fig. 8 is a flowchart of an application example implementation of a service information updating method provided in an embodiment of the present invention;
FIG. 9 is a schematic diagram of a route dynamic update provided by an embodiment of the present invention;
Fig. 10 is a schematic structural diagram of a service information updating device according to an embodiment of the present invention;
fig. 11 is a schematic structural diagram of a computer device according to an embodiment of the present invention.
Detailed Description
The invention is described in further detail below with reference to the drawings and examples. It is to be understood that the specific embodiments described herein are merely illustrative of the invention and are not limiting thereof. It should be further noted that, for convenience of description, only some, but not all of the structures related to the present invention are shown in the drawings.
Fig. 1 is a flowchart of a service information updating method according to an embodiment of the present invention, where the embodiment is applicable to a scenario of updating a service completion estimated time. The method can be executed by a business information updating device, and the device can be realized by a software and/or hardware mode and is integrated into computer equipment with an application development function, such as a logistics performance management system.
As shown in fig. 1, the service information updating method of the present embodiment includes the steps of:
S110, obtaining estimated delivery time information of the target service order, and obtaining actual delivery time information of the target service order from a routing system through a routing information interface.
In some article display applications, if a user needs any article and replaces the corresponding article with a personal resource, a corresponding service order is generated. And then, the articles in the service order are delivered to the user through logistics transportation circulation, and the delivery and performance process of the service order is completed.
The estimated delivery time information is one of service information displayed on the item information page and is used for prompting a user to receive the corresponding item in a time range corresponding to the estimated delivery time information if the corresponding item is replaced by the personal resource. The actual delivery time information is the actual time of delivery of the item in the service order to the corresponding user after the generation of a service order.
The target service order may be any service order for which analysis of the distribution age data is desired. The number of target business orders is greater than or equal to one.
The corresponding estimated delivery timeliness information before the service order is generated can be queried through the order number of the target service order. The estimated delivery timeliness information is associated with the timeliness type and the delivery address corresponding to the target service order. The aging type refers to a delivery commitment aging type corresponding to a service order, for example, a delivery within one hour, a delivery within a half day or a delivery every other day. The delivery address may indicate a corresponding item warehouse, and different age types may be configured according to a transportation distance corresponding to the delivery address.
Because the timeliness promise system and the routing system are two independent systems, the actual delivery timeliness information of the target service order needs to be acquired from the routing system through a routing information interface. The route information interface is a preset interface which can enable the aging promise system to interact with the route system, corresponding actual delivery aging information is requested to be obtained through the interface, and the route system carries out data feedback through the interface, so that the actual delivery aging information of the target service order is obtained.
S120, acquiring actual delivery route information of a target service order from a routing system through a route information interface under the condition that the aging error corresponding to the estimated delivery aging information and the actual delivery aging information is larger than a preset time threshold.
The estimated delivery time efficiency information and the actual delivery time efficiency information of a service order show that the delivery efficiency of the service order influences the application and use experience of a user. When the time corresponding to the actual delivery timeliness information is later than the time corresponding to the estimated delivery timeliness information, the time that the articles in the service order are delivered to the user is later than expected, and the timeliness promise of the service order is not realized. When the time corresponding to the actual delivery ageing information is earlier than the time corresponding to the estimated delivery ageing information, the time for indicating that the articles in the service order are delivered to the user achieves the ageing promise for the service order.
The preset time length threshold corresponding to the aging error can be a fault tolerance space in time, and the aging error can be regarded as an aging abnormal condition under the condition that the aging error is larger than a certain market. For example, the estimated delivery timeliness information of a service order is before six pm on the alternate day after the order is generated, and the delivery success before six pm on the alternate day can be calculated as the timeliness promise of the service order is realized. However, in some cases, the user may not be able to sign the service order at 10 a.m. or at two.m. every other day after the generation of the order, which may also be inconvenient for the user. At this time, the estimated delivery schedule information or the delivery route may need to be readjusted, for example, the estimated delivery schedule information may be updated to a more accurate time point of 12 am every other day. The preset duration threshold may be 10 minutes, 1 hour, or other duration value. The setting may be made according to the business requirements of a particular business order distribution scenario.
When the aging error corresponding to the estimated delivery aging information and the actual delivery aging information is larger than a preset time threshold, indicating that the corresponding target service order has aging abnormality, triggering further information interaction with the routing system to acquire the actual delivery routing information of the target service order. Therefore, the reason for the aging abnormality can be determined by analyzing the actual distribution route information so as to carry out targeted adjustment.
S130, determining an aging abnormal route node of the target service order according to the actual distribution route information, and updating estimated distribution aging information and/or distribution route of the service order corresponding to the associated service object according to the aging abnormal route node.
The actual delivery route information includes time information of route nodes such as target service orders, which are transmitted into a warehouse from the orders after the orders are generated, the warehouse articles are sorted, delivered out of the warehouse, loaded in a car after delivered out of the warehouse, transported to a sorting center, arrived at a delivery site, distributed to delivery operators, delivered to the delivery completion and the like, and can also include transportation route information and corresponding time information in the transportation process.
The aging information corresponding to each routing node may be provided with corresponding routing node reference time limit information. The route node reference time limit information may be route node reference time limit information determined under a standard operation flow, or route node reference time limit information determined based on actual delivery route information of a service order in which an aging abnormality problem does not occur.
And when time errors occur in the actual distribution route information of the target service order by comparing the time efficiency information of any route node with the corresponding route node reference time limit information, the time efficiency abnormal route node can be confirmed. Therefore, the estimated delivery timeliness information and/or delivery route of the service order corresponding to the associated service object can be updated according to the timeliness abnormal route node. Wherein, the associated business object is the business object with the same object attribute and the same bin allocation route as the business object of the target business order. The object attribute information may be attribute information affecting the distribution timeliness of the service object, such as information including a volume or weight specification, a distribution timeliness type, and a specified distribution manner of the service object. Of course, the associated business object also includes the business object itself in the target business order.
When the abnormal time efficiency routing node is the routing node before order delivery, the estimated delivery time efficiency information of the service order of the related service object can be correspondingly adjusted, so that the promised time efficiency is more accurate. When the time-efficiency abnormal routing node is a routing node after the order is taken out of the warehouse, the distribution route of the business order of the related business object can be correspondingly adjusted, such as a shorter route when changing, a transportation mode and the like. Thereby reducing the aging error between the estimated delivery aging information and the actual delivery aging information of the service order of the subsequent associated object.
According to the technical scheme, estimated delivery timeliness information of a target service order is obtained, actual delivery timeliness information of the target service order is obtained from a routing system through a routing information interface, under the condition that timeliness errors corresponding to the estimated delivery timeliness information and the actual delivery timeliness information are larger than a preset time threshold, actual delivery route information of the target service order is obtained from the routing system through the routing information interface, an timeliness abnormal routing node of the target service order is determined according to the actual delivery route information, and estimated delivery timeliness information and/or delivery route of the service order corresponding to an associated service object is updated according to the timeliness abnormal routing node, wherein the associated service object is a service object which is identical to object attribute information of the service object of the target service order and has identical bin distribution route, and the object attribute information comprises attribute information affecting delivery timeliness of the service object. The technical scheme of the embodiment solves the problem that the promised aging of the service order deviates from the actual aging, can strengthen the information interaction between service performance management systems, and timely updates the estimated promised aging of the service order so as to reduce the occurrence of inaccurate aging estimation.
Fig. 2 is a flowchart of a service information updating method according to an embodiment of the present invention, where the service information updating method in the embodiment and the service information updating method in the embodiment belong to the same inventive concept, and further describes a process of acquiring a target service order and aging information of the target service order. The method can be executed by a business information updating device which can be realized by a software and/or hardware mode and is integrated in a computer device with an application development function.
As shown in fig. 2, the service information updating method of the present embodiment includes the steps of:
S210, data screening is carried out on the service orders in the preset service order pool according to the order placing time of each service order, the object attribute information of the service objects in the service orders, the bin allocation addresses and the distribution timeliness types of the service orders, and a target service order set is obtained.
In general, in the case that a service order is generated in a time batch, and object attribute information of a service object in the service order, a bin allocation address of the service order, and a delivery timeliness type are the same, sorting, packing, and transportation are generally performed in the same batch, and corresponding estimated delivery timeliness information is the same. The object attribute information of the service object includes attribute information that affects distribution timeliness of the service object, and may be, for example, weight and specification information of the service object (i.e., an item replaced by a user through a resource). According to different specification information, the aging standards corresponding to the routing nodes in the sorting and warehouse-out processes are different in possible transportation vehicles.
In the process of updating the service information, the service orders in the preset service order pool can be automatically subjected to data screening based on the order placing time of each service order, the object attribute information of the service object in the service order, the bin allocation address and the distribution timeliness type of the service order, and the service orders with the same order placing time, the object attribute information, the bin allocation route and the distribution timeliness type corresponding to the bin allocation address are screened out, so that a target service order set is obtained. The preset service order pool may be a service order pool formed by a completed distribution service order of a certain day, or a service order pool formed by a completed distribution service order of a certain day in a certain region.
In an alternative implementation manner, the screening condition of the target service order can be set by related service personnel, the transportation circulation direction of the service order is selected, and the service order of the distribution area with more aging abnormality problems is analyzed in a targeted manner.
Illustratively, as shown in fig. 3, the trial-and-computation condition setting module in a system interactive interface, that is, includes various controls for setting screening conditions of a target service order, such as a distribution center, a warehouse (warehouse), a level four address, a time of order, a document type, an aging type, a buffer, and an efficiency product. Wherein, the ageing product is related to the ageing type and can be a medium-and-small-sized common transportation product, a large-sized article transportation product or a co-city distribution product. The bill type represents the type of the transportation bill corresponding to the service order. The buffer memory represents the temporary storage address of the data of the target business order obtained by screening. The ordering time may be calculated at multiple time points of 1:00, 10:30, 11:30, and 13:30, respectively.
As shown in fig. 4, the warehouse may be an RDC, FDC, or TDC. According to the setting of the warehouse and the four-level address, the target service orders with different routing directions (red arrows) can be obtained from different warehouses respectively. RDC (Regional Distribution Center), namely a regional distribution center, is used as a commodity flow transportation node for collecting cargoes and then distributing the cargoes again according to reasonable transportation capacity. FDC (Fromt Distribution Center) is a front end logistics center, which is a transfer center used for temporarily storing goods and used for assembling and transporting the whole car and the positive line. TDC (Transportation Distribution Center) freight logistics center.
In the process of performing the four-level address selection, the four-level address of the cross-region and the local (same city) four-level address can be divided based on the selection result of the warehouse. For the selection of the local (same city) four-level address, the historical service order of the distribution route comprising the corresponding three-level address can be obtained through the three-level address of the same level as the warehouse, and then the four-level address with the largest single quantity is selected from the historical service order to serve as the screening condition of the target service order. For the cross-region four-level address, the historical service orders corresponding to other two-level addresses except for the two-level addresses which can be covered by the warehouse can be selected, and then the corresponding four-level address under the two-level address with the largest order quantity is selected according to the order quantity.
In an alternative embodiment, not only can the service order quantity of the fourth-level address be screened, but also screening according to the destination distribution site is needed. The service order corresponding to the distribution site with the largest service order quantity under the four-level address can be screened as the target service order. As shown in FIG. 5, the service order of the four-level address 1 has three distribution site sources of ABC, the distribution single quantity is respectively 300, 200 and 100, and the distribution site B distribution address comprises two addresses of the four-level address 1 and the four-level address 3, and the distribution single quantity is respectively 200 and 600. Site a needs to be selected as the representative site for level four address 1.
S220, carrying out statistical analysis on the estimated distribution timeliness information of the target service orders in each target service order set, and determining the estimated distribution timeliness information corresponding to the target service orders in each target service order set.
The specific information content of the estimated distribution timeliness information may correspond to each information content in the information table in the trial calculation result in fig. 3.
Each target service order corresponds to one piece of estimated distribution timeliness information, and the estimated distribution timeliness information of each target service order in one target service order set can be subjected to statistical analysis to obtain the estimated distribution timeliness information corresponding to the target service order in each target service order set. For example, according to the statistical result, the median of the estimated time period corresponding to the target service order in the target service order set can be taken as the estimated distribution time period information of the target service order set. In general, when the order time is the same, the bin allocation address is the same, the service object attribute information is the same, and the distribution timeliness is the same, the estimated distribution timeliness of different target service orders is the same.
The details of the information in the estimated delivery timeliness information may include the start download time (order entry time), the stop entry time, the stop packing time, the stop delivery warehouse time, the entry time, the exit time, the arrival time, the sorting center departure time, the stop delivery station check time, the stop delivery person check time, and the stop delivery time shown in fig. 6. The deadlines of the individual nodes can be understood as the longest timeliness of reaching the corresponding routing node.
S230, the order identification information of the target service orders in each target service order set is sent to the routing system through the routing information interface, so that the routing system determines the target service orders according to the order identification information, and determines the actual distribution timeliness information of the target service orders.
After the estimated delivery time information is obtained, the actual delivery time information of the target service order can be requested to be obtained from the routing system through the routing information interface. Order identification information of the target service orders in each target service order set is sent to a routing system, and service order data objects for reading data from the routing system are determined. The routing system determines the target service order according to the order identification information and determines the actual distribution timeliness information of the target service order.
When determining the actual delivery timeliness information of the target service orders, the routing system can respectively acquire the actual delivery route information of each target service order, and determine the corresponding actual delivery timeliness according to the delivery completion time. Similarly, statistical analysis can be performed on actual delivery age information of each target service order in the target service order set to determine an actual delivery age information for feedback. In a possible implementation manner, data reading and comparison analysis of the estimated distribution time information and the actual distribution time information can also be performed for each service order.
S240, obtaining the actual distribution time-efficiency information of the target service order sent by the routing system through the routing information interface.
After the routing system determines the actual delivery age information for feedback, information feedback may be performed over the routing information interface. Correspondingly, the service information updating device can acquire the actual delivery time-efficiency information of the target service order sent by the routing system through the routing information interface.
S250, acquiring actual delivery route information of a target service order from a routing system through a route information interface under the condition that the aging error corresponding to the estimated delivery aging information and the actual delivery aging information is larger than a preset time length threshold.
Wherein, the associated business object is the business object with the same object attribute and the same bin allocation route as the business object of the target business order.
S260, determining an aging abnormal route node of the target service order according to the actual distribution route information, and updating the estimated distribution aging information and/or distribution route of the service order corresponding to the associated service object according to the aging abnormal route node.
According to the technical scheme, a target service order set is obtained by screening data of service orders in a preset service order pool according to the order placing time of each service order, object attribute information of service objects in the service orders, bin allocation addresses and distribution timeliness types of the service orders, statistical analysis is conducted on estimated distribution timeliness information of the target service orders in each target service order set, estimated distribution timeliness information corresponding to the target service orders in each target service order set is determined, order identification information of the target service orders in each target service order set is sent to a routing system through a routing information interface, the routing system is enabled to determine the target service orders according to the order identification information, actual distribution timeliness information of the target service orders is determined, the actual distribution timeliness information of the target service orders is obtained through the routing information interface, and when timeliness errors corresponding to the estimated distribution timeliness information and the actual timeliness information are larger than a preset time duration, actual distribution route information of the target service orders is obtained from the routing system through the routing information interface, the timeliness route nodes of the target service orders are determined according to the timeliness information of the actual route orders, and the corresponding abnormal distribution timeliness nodes of the target service orders are updated according to the estimated timeliness information of the corresponding to the target service orders or the estimated timeliness information. The technical scheme of the embodiment solves the problems of synchronizing information among subsystems of the service performance management system and screening service orders, can strengthen information interaction among the service performance management systems, performs screening analysis aiming at service orders in areas with higher aging abnormality occurrence rate, and timely updates estimated promised aging of the service orders so as to reduce the occurrence of inaccurate aging estimation.
Fig. 7 is a flowchart of a service information updating method according to an embodiment of the present invention, where the service information updating method in the embodiment and the service information updating method in the embodiment belong to the same inventive concept, and further illustrates a process of analyzing and confirming a routing node with abnormal aging. The method can be executed by a business information updating device which can be realized by a software and/or hardware mode and is integrated in a computer device with an application development function.
As shown in fig. 7, the service information updating method of the present embodiment includes the steps of:
s310, obtaining estimated delivery timeliness information of the target service order, and obtaining actual delivery timeliness information of the target service order from a routing system through a routing information interface.
S320, acquiring actual delivery route information of the target service order from a routing system through a route information interface under the condition that the aging error corresponding to the estimated delivery aging information and the actual delivery aging information is larger than a preset time threshold.
The method comprises the steps of estimating that the ageing errors corresponding to the delivery ageing information and the actual delivery ageing information are larger than a preset duration threshold, wherein the condition that the ageing errors corresponding to the delivery ageing information and the actual delivery ageing information are larger than a preset duration threshold comprises the steps that the first time corresponding to the delivery ageing information is estimated to be earlier than the second time corresponding to the actual delivery ageing information, and the ageing errors of the first time and the second time are larger than the corresponding first preset duration error, or the ageing errors of the first time and the second time are later than the second time, and the ageing errors of the first time and the second time are larger than the corresponding second preset duration error. The first preset time length error and the second preset time length error are determined according to the aging type of the target service order.
The first time corresponding to the estimated delivery aging information is earlier than the second time corresponding to the actual delivery aging information, which indicates that the delivery aging of the service order exceeds the estimated promised aging. The first time is later than the second time, indicating that the distribution timeliness of the service order is within the estimated promise timeliness range. However, if the distribution aging of the service order is within the estimated promise aging range, if the aging error between the first time and the second time is greater than the corresponding second preset time error, for example, 3 hours, it indicates that the estimated distribution aging may be too loose, and the estimated distribution aging may be further optimized.
S330, determining the route circulation duration between two adjacent route nodes according to the node time of each route node in the actual distribution route information.
Specifically, the actual delivery route information may include the actual time of the routing node corresponding to the information table shown in fig. 6, the start downloading time (order entry time), the actual entry time, the actual packing time, the actual delivery warehouse time, the actual port entry time, the actual port exit time, the actual arrival time, the actual delivery center departure time, the actual delivery station inspection time, the actual delivery person receiving time, and the actual delivery time. The actual time of each routing node constitutes the actual delivery route information.
According to the node time of each routing node in the actual distribution routing information, the routing circulation duration of the target service order between two adjacent routing nodes can be determined through the time difference.
S340, comparing the route circulation time length with the corresponding reference time length, and determining the aging abnormal route node of the target service order.
The corresponding route circulation duration between two adjacent route nodes can be set with corresponding reference duration. The reference time length may be a reference time length determined under a standard operation flow, or may be a reference time length determined based on actual delivery route information of a service order in which no aging abnormality problem occurs.
When the route circulation time length between any two adjacent route nodes is longer than the corresponding reference time length, the corresponding two route nodes can be determined to be the aging abnormal route nodes.
S350, updating estimated delivery timeliness information of the service order corresponding to the associated service object under the condition that the timeliness abnormal routing node is a routing node before the delivery, and/or updating delivery route of the service order corresponding to the associated service object under the condition that the timeliness abnormal routing node is a routing node after the delivery.
According to the technical scheme, estimated delivery timeliness information of a target service order is obtained, actual delivery timeliness information of the target service order is obtained from a routing system through a routing information interface, under the condition that the estimated delivery timeliness information and the timeliness error corresponding to the actual delivery timeliness information are larger than a preset time threshold, the actual delivery route information of the target service order is obtained from the routing system through the routing information interface, route circulation time between two adjacent routing nodes is determined according to the node time of each routing node in the actual delivery route information, the route circulation time is compared with the corresponding reference time to determine an timeliness abnormal routing node of the target service order, under the condition that the timeliness abnormal routing node is a routing node before the delivery, the estimated delivery timeliness information of the service order corresponding to the related service object is updated, and/or under the condition that the timeliness abnormal routing node is a routing node after the delivery of the related service object is updated. The technical scheme of the embodiment solves the problem of how to determine the aging abnormal routing nodes, can analyze the detail determination of the actual distribution routing information, determine the aging abnormal routing nodes, performs screening analysis aiming at the service orders in the area with higher aging abnormal occurrence rate, and timely updates the estimated promised aging of the service orders so as to reduce the occurrence of inaccurate aging estimation.
Fig. 8 shows a schematic flow chart of an implementation of an application example of the service information updating method. When screening the target business order, an order of the previous day T-1 of a planned closing day T (the delivery completion date corresponding to the estimated delivery time information) is selected. First, identifying nested addresses for each order, and if the nested addresses exist, marking the corresponding order as an address abnormal order, so as to realize abnormal classes of the corresponding order. And for orders with the address information normally without the nested address condition, whether the aging abnormal condition exists or not can be determined through analysis of the estimated distribution aging information and the actual distribution aging information of the orders.
The time information corresponding to the estimated distribution time information is earlier than the time information corresponding to the actual distribution time information, so that the problem of 'reverse hanging' time effect abnormality is considered to occur, the time information corresponding to the estimated distribution time information is later than the time information corresponding to the actual distribution time information, so that the time information corresponding to the estimated distribution time information is considered to be 'loose', and the estimated time effect adjustment is also required.
After the reverse hanging or loose hanging is confirmed, whether the new order is newly added under the corresponding aging abnormality classification is determined by judging the time difference value between the time information corresponding to the estimated distribution aging information and the time information corresponding to the actual distribution aging information and the corresponding preset time threshold. If the order is not the newly added order under the corresponding aging abnormality classification, determining the order as the abnormality classification. The time efficiency of the routing direction corresponding to the abnormal classified orders can be further analyzed, and the time efficiency information or the routing can be further adjusted according to the time efficiency
After determining that a service order is a newly added order under the corresponding aging anomaly classification, the actual routing information of the order can be further analyzed to determine an anomaly routing node. In this process, the "route static tandem age" and the "delivery completion time" may be compared sequentially. Where "route static tandem aging" may be the time taken for each route node before shipment from the warehouse. The "delivery completion time" may be the time taken to complete delivery after shipment from the warehouse.
Under the abnormal condition of 'reverse hanging', if 'delivery completion time' is compared and has no change, the estimated delivery time information needs to be modified, and the adjustment is carried out at 'Promise' time promise system end. If so, the corresponding time length of the estimated distribution time-efficiency information is increased. If the delivery completion time is changed by comparing the time, the route adjustment can be performed.
In the "loose" exception, if the "delivery completion time" is unchanged by comparison, then the estimated delivery age information needs to be modified, and an adjustment is made at the "Promise" age promise system end. And if so, reducing the duration corresponding to the estimated distribution time-efficiency information. If the delivery completion time is changed by comparing the time, the route can be adjusted.
Further, regarding the route adjustment, reference may be made to the procedure shown in fig. 9. Assuming that the first recommended route plan completes the transportation of the CD section by using an R1 route, the shift of a sending transportation vehicle of R1 is S1, and changing the recommended route R1 of the CD section into R2 after dynamic change, wherein the sending shift of R2 is S2. However, R2 is not used in actual sealing, but R3 emitted in the same shift as R2 is used. At this time, it is necessary to compare whether R3 and R2 are multiplexed, or which line is used from the view point of planning. If any route is available, it is indicated that the operations of the distribution personnel, although not in line with the current plan of routing, are normal operations even later than the current plan. At this time, the plan needs to be corrected, and abnormal assessment indexes of the links of the distribution personnel are avoided. If a plan needs to be revised, the plan referenced by the practice, i.e., the latest version plan, should be revised instead of the original plan. Because, when the order is run to the current node, the first recommended route is outdated for the current link and the subsequent links, and compared with the real operation line, whether the reference system meeting the playback condition is the latest version route (R2) or not is judged instead of the first recommended route, the intelligent level of the routing system can be improved, and the routing system can be more accurately predicted and the aging can be ensured. The promise aging is optimized based on the data of both systems. In the process, more influencing factors such as warehouse positions, distribution distances, traffic conditions and the like can be considered to be introduced, so that the promise aging is closer to reality.
Through the corresponding flow in fig. 8, the consistency and real-time updating of the information are ensured through the data butt joint and sharing between the aging promise system and the routing system, including the real-time synchronization of key information such as order information, aging data, logistics state and the like. Therefore, the accuracy of decision making can be improved, and the problem of time-lapse reverse hanging caused by information asynchronism is solved. When the actual aging of the time efficiency promise system (Promise) and the routing system has larger deviation, the early warning or adjustment strategy can be automatically triggered, so that the order can be timely delivered to update the estimated promise aging of the service order, and the occurrence of inaccurate aging estimation is reduced. And the effectiveness of measures can be ensured by implementing a continuous monitoring system and periodically evaluating the information fusion effect of the promise aging and the routing system, and the effectiveness of the measures can be adjusted according to actual conditions. After the fusion work is implemented, the synergistic effect of the time effect promise system and the routing system is continuously monitored. And (5) timely adjusting strategies and methods according to the monitoring results, and ensuring continuous optimization and improvement of fusion work. Therefore, user satisfaction and trust are improved, complaint rate is reduced, and overall logistics efficiency and resource utilization efficiency are improved.
Fig. 10 is a schematic structural diagram of a service information updating device according to an embodiment of the present invention, where the embodiment is applicable to a scenario where service completion estimated time is updated, and the service information updating device may be implemented by software and/or hardware and integrated into a computer terminal device with an application development function.
As shown in fig. 10, the service information updating apparatus includes an aging information acquisition module 410, an aging error evaluation module 420, and an aging information updating module 430.
The system comprises an aging information acquisition module 410, an aging error evaluation module 420, an aging information update module 430 and an aging information update module, wherein the aging information acquisition module is used for acquiring estimated delivery aging information of a target service order and acquiring actual delivery aging information of the target service order from a routing system through a routing information interface, the aging error evaluation module 420 is used for acquiring actual delivery routing information of the target service order from the routing system through the routing information interface under the condition that the aging error corresponding to the estimated delivery aging information and the actual delivery aging information is larger than a preset duration threshold, the aging information update module 430 is used for determining an aging abnormal routing node of the target service order according to the actual delivery routing information and updating the estimated delivery aging information and/or the delivery routing of the service order corresponding to an associated service object according to the aging abnormal routing node, wherein the associated service object is the service object which is the same as the object attribute information of the service object of the target service order and has the same bin distribution route, and the object attribute information comprises attribute information affecting the delivery aging of the service object.
According to the technical scheme, estimated delivery timeliness information of a target service order is obtained, actual delivery timeliness information of the target service order is obtained from a routing system through a routing information interface, under the condition that timeliness errors corresponding to the estimated delivery timeliness information and the actual delivery timeliness information are larger than a preset time threshold, actual delivery route information of the target service order is obtained from the routing system through the routing information interface, an timeliness abnormal routing node of the target service order is determined according to the actual delivery route information, and estimated delivery timeliness information and/or delivery routes of the service order corresponding to an associated service object are updated according to the timeliness abnormal routing node, wherein the associated service object is a service object with the same object attribute and the same storehouse route as that of the service object of the target service order. The technical scheme of the embodiment solves the problem that the promised aging of the service order deviates from the actual aging, can strengthen the information interaction between service performance management systems, and timely updates the estimated promised aging of the service order so as to reduce the occurrence of inaccurate aging estimation.
In an alternative embodiment, the aging information acquisition module 410 is specifically configured to:
Data screening is carried out on the service orders in a preset service order pool according to the order placing time of each service order, the object attribute information of the service object in the service order, the bin allocation address of the service order and the distribution timeliness type to obtain a target service order set, wherein the bin allocation address comprises four-level address information;
And carrying out statistical analysis on the estimated distribution timeliness information of the target service orders in each target service order set, and determining the estimated distribution timeliness information corresponding to the target service orders in each target service order set.
In an alternative embodiment, the aging information acquisition module 410 is specifically configured to:
The order identification information of the target service orders in each target service order set is sent to a routing system through a routing information interface, so that the routing system determines the target service orders according to the order identification information and determines the actual distribution timeliness information of the target service orders;
and acquiring actual delivery time-efficiency information of the target service order sent by the routing system through the routing information interface.
In an alternative embodiment, the aging information acquisition module 410 is specifically configured to:
And screening out service orders with the same distribution time types as the distribution route and distribution time efficiency types corresponding to the distribution address in the ordering time, the object attribute information and the distribution address from a preset service order pool, and obtaining a target service order set.
In an alternative embodiment, the aging error assessment module 420 is specifically configured to:
The first time corresponding to the estimated delivery ageing information is earlier than the second time corresponding to the actual delivery ageing information, and the ageing error of the first time and the second time is greater than the corresponding first preset time length error, or
The first time is later than the second time, and the aging error of the first time and the second time is larger than the corresponding second preset time length error;
The first preset time length error and the second preset time length error are determined according to the aging type of the target service order.
In an alternative embodiment, the aging information update module 430 is specifically configured to:
Determining the route circulation duration between two adjacent route nodes according to the node time of each route node in the actual distribution route information;
And comparing the route circulation time length with the corresponding reference time length to determine the aging abnormal route node of the target service order.
In an alternative embodiment, the aging information update module 430 is specifically configured to:
Updating estimated distribution timeliness information of the service order corresponding to the associated service object under the condition that the timeliness abnormal routing node is a routing node before delivery;
and/or updating the distribution route of the service order corresponding to the associated service object under the condition that the aging abnormal routing node is the routing node after the delivery.
The service information updating device provided by the embodiment of the invention can execute the service information updating method provided by any embodiment of the invention, and has the corresponding functional modules and beneficial effects of the execution method.
Fig. 11 is a schematic structural diagram of a computer device according to an embodiment of the present invention. FIG. 11 illustrates a block diagram of an exemplary computer device 12 suitable for use in implementing embodiments of the present invention. The computer device 12 shown in fig. 11 is merely an example, and should not be construed as limiting the functionality and scope of use of embodiments of the present invention. The computer device 12 may be any terminal device with computing power, such as an intelligent controller, a server, a mobile phone, and the like.
As shown in FIG. 11, the computer device 12 is in the form of a general purpose computing device. Components of computer device 12 may include, but are not limited to, one or more processors or processing units 16, a system memory 28, and a bus 18 that connects the various system components, including system memory 28 and processing units 16.
Bus 18 represents one or more of several types of bus structures, including a memory bus or memory controller, a peripheral bus, an accelerated graphics port, a processor, and a local bus using any of a variety of bus architectures. By way of example, and not limitation, such architectures include Industry Standard Architecture (ISA) bus, micro channel architecture (MAC) bus, enhanced ISA bus, video Electronics Standards Association (VESA) local bus, and Peripheral Component Interconnect (PCI) bus.
Computer device 12 typically includes a variety of computer system readable media. Such media can be any available media that is accessible by computer device 12 and includes both volatile and nonvolatile media, removable and non-removable media.
The system memory 28 may include computer system readable media in the form of volatile memory, such as Random Access Memory (RAM) 30 and/or cache memory 32. The computer device 12 may further include other removable/non-removable, volatile/nonvolatile computer system storage media. By way of example only, storage system 34 may be used to read from or write to non-removable, nonvolatile magnetic media (not shown in FIG. 11, commonly referred to as a "hard disk drive"). Although not shown in fig. 11, a magnetic disk drive for reading from and writing to a removable non-volatile magnetic disk (e.g., a "floppy disk"), and an optical disk drive for reading from or writing to a removable non-volatile optical disk (e.g., a CD-ROM, DVD-ROM, or other optical media) may be provided. In such cases, each drive may be coupled to bus 18 through one or more data medium interfaces. The system memory 28 may include at least one program product having a set (e.g., at least one) of program modules configured to carry out the functions of the embodiments of the invention.
A program/utility 40 having a set (at least one) of program modules 42 may be stored in, for example, system memory 28, such program modules 42 including, but not limited to, an operating system, one or more application programs, other program modules, and program data, each or some combination of which may include an implementation of a network environment. Program modules 42 generally perform the functions and/or methods of the embodiments described herein.
The computer device 12 may also communicate with one or more external devices 14 (e.g., keyboard, pointing device, display 24, etc.), one or more devices that enable a user to interact with the computer device 12, and/or any devices (e.g., network card, modem, etc.) that enable the computer device 12 to communicate with one or more other computing devices. Such communication may occur through an input/output (I/O) interface 22. Moreover, computer device 12 may also communicate with one or more networks such as a Local Area Network (LAN), a Wide Area Network (WAN) and/or a public network, such as the Internet, through network adapter 20. As shown, network adapter 20 communicates with other modules of computer device 12 via bus 18. It should be appreciated that although not shown in FIG. 11, other hardware and/or software modules may be used in connection with computer device 12, including, but not limited to, microcode, device drivers, redundant processing units, external disk drive arrays, RAID systems, tape drives, data backup storage systems, and the like.
The processing unit 16 executes various functional applications and data processing by running a program stored in the system memory 28, for example, implementing a service information updating method provided by the present embodiment, the method including:
The method comprises the steps of obtaining estimated distribution timeliness information of a target service order, and obtaining actual distribution timeliness information of the target service order from a routing system through a routing information interface;
Under the condition that the aging error corresponding to the estimated delivery aging information and the actual delivery aging information is larger than a preset time threshold, acquiring the actual delivery route information of the target service order from a routing system through a routing information interface;
determining an aging abnormal route node of the target service order according to the actual distribution route information, and updating estimated distribution aging information and/or distribution route of the service order corresponding to the associated service object according to the aging abnormal route node;
wherein, the associated business object is the business object with the same object attribute information and the same bin distribution route as the business object of the target business order, and the object attribute information comprises attribute information affecting the distribution timeliness of the business object.
The embodiment of the present invention also provides a computer readable storage medium having stored thereon a computer program which, when executed by a processor, implements a service information updating method as provided in any embodiment of the present invention, the method comprising:
The method comprises the steps of obtaining estimated distribution timeliness information of a target service order, and obtaining actual distribution timeliness information of the target service order from a routing system through a routing information interface;
Under the condition that the aging error corresponding to the estimated delivery aging information and the actual delivery aging information is larger than a preset time threshold, acquiring the actual delivery route information of the target service order from a routing system through a routing information interface;
determining an aging abnormal route node of the target service order according to the actual distribution route information, and updating estimated distribution aging information and/or distribution route of the service order corresponding to the associated service object according to the aging abnormal route node;
Wherein, the associated business object is the business object with the same object attribute and the same bin allocation route as the business object of the target business order.
The computer storage media of embodiments of the invention may take the form of any combination of one or more computer-readable media. The computer readable medium may be a computer readable signal medium or a computer readable storage medium. The computer readable storage medium can be, for example but not limited to, an electronic, magnetic, optical, electromagnetic, infrared, or semiconductor system, apparatus, or device, or any combination of the foregoing. More specific examples (a non-exhaustive list) of the computer-readable storage medium include an electrical connection having one or more wires, a portable computer diskette, a hard disk, a Random Access Memory (RAM), a read-only memory (ROM), an erasable programmable read-only memory (EPROM or flash memory), an optical fiber, a portable compact disc read-only memory (CD-ROM), an optical storage device, a magnetic storage device, or any suitable combination of the foregoing. In this document, a computer readable storage medium may be any tangible medium that can contain, or store a program for use by or in connection with an instruction execution system, apparatus, or device.
The computer readable signal medium may include a propagated data signal with computer readable program code embodied therein, either in baseband or as part of a carrier wave. Such a propagated data signal may take any of a variety of forms, including, but not limited to, electro-magnetic, optical, or any suitable combination of the foregoing. A computer readable signal medium may also be any computer readable medium that is not a computer readable storage medium and that can communicate, propagate, or transport a program for use by or in connection with an instruction execution system, apparatus, or device.
Program code embodied on a computer readable medium may be transmitted using any appropriate medium, including but not limited to wireless, wireline, optical fiber cable, RF, etc., or any suitable combination of the foregoing.
Computer program code for carrying out operations of the present invention may be written in one or more programming languages, including an object oriented programming language such as Java, smalltalk, C ++ and conventional procedural programming languages, such as the "C" programming language or similar programming languages. The program code may execute entirely on the user's computer, partly on the user's computer, as a stand-alone software package, partly on the user's computer and partly on a remote computer or entirely on the remote computer or server. In the case of a remote computer, the remote computer may be connected to the user's computer through any kind of network, including a Local Area Network (LAN) or a Wide Area Network (WAN), or may be connected to an external computer (for example, through the Internet using an Internet service provider).
It will be appreciated by those of ordinary skill in the art that the modules or steps of the invention described above may be implemented in a general purpose computing device, they may be centralized on a single computing device, or distributed over a network of computing devices, or they may alternatively be implemented in program code executable by a computer device, such that they are stored in a memory device and executed by the computing device, or they may be separately fabricated as individual integrated circuit modules, or multiple modules or steps within them may be fabricated as a single integrated circuit module. Thus, the present invention is not limited to any specific combination of hardware and software.
The disclosed embodiments also provide a computer program product comprising a computer program which, when executed by a processor, implements a business information updating method as provided by any of the embodiments of the disclosure.
Computer program product in an implementation, computer program code for carrying out operations of the present disclosure may be written in one or more programming languages, including an object oriented programming language such as Java, smalltalk, C ++ and conventional procedural programming languages, such as the "C" programming language or similar programming languages. The program code may execute entirely on the user's computer, partly on the user's computer, as a stand-alone software package, partly on the user's computer and partly on a remote computer or entirely on the remote computer or server. In the case of a remote computer, the remote computer may be connected to the user's computer through any kind of network, including a Local Area Network (LAN) or a Wide Area Network (WAN), or may be connected to an external computer (for example, through the Internet using an Internet service provider).
Note that the above is only a preferred embodiment of the present invention and the technical principle applied. It will be understood by those skilled in the art that the present invention is not limited to the particular embodiments described herein, but is capable of various obvious changes, rearrangements and substitutions as will now become apparent to those skilled in the art without departing from the scope of the invention. Therefore, while the invention has been described in connection with the above embodiments, the invention is not limited to the embodiments, but may be embodied in many other equivalent forms without departing from the spirit or scope of the invention, which is set forth in the following claims.
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