CN1186554A - Service management operation and support system and method - Google Patents

Abstract

An SNS processes requests for services from one or more customers (180) of a network by sending the service request to an SMS (310). The service request includes a service name and corresponding data collected from the customer. The SMS (310) selects a service management program from a plurality of storage areas based on the function name and executes the service management program to obtain provisioning data. The provisioning data corresponds to the information necessary for a network element (120, 130) to process the network service based on the data collected from the customer (180). Once the provisioning data is determined, the SMS (310) sends the provisioning data to the network element (120, 130). The network element (120, 130) instantiates the requested service based on the provisioning data sent by the SMS (310).

Description

The operations support systems of service management and method thereof

Related application

The application is relevant with U.S. Patent application 07/972,817, and the content of this application is for reference in this citation.

Background of invention

Must, the present invention relates to " advanced smart phone net " and (AIN), or rather, relate to the business management system (SMS) that is used for handling and implement new telephone service or revises old business.

Implement new telephone network effectively, economically or revise old business and perplex telephone operator for a long time always.The progress of AIN in recent years by simplifying production process, has reduced producing the required expense of new business, but has still had some problems not solve, and especially relates to collection and the processing of implementing the new business desired data.

The AIN that describes in the above-mentioned related application provides the telephone service that satisfies customer requirement program.When being used for the application, " client " speech refers to such an extent that be the professional person of being provided, and " user " or " operator " refers to such an extent that be to produce, test or revise this business person.User and client can be same people, but also can be people inequality.

AIN comprises custom service (CS) application that is used for producing and carrying out in some cases client's business procedure.CS can comprise " business processing and produce environment " (SPACE) (MSAP) software application or one of them of software application and " multi-service application platform ".SPACE and MSAP are the proprietary softwares of assignee of the present invention Bellcore.Each client's business procedure is stored in the database, as record first or a series of record of the customization call progress information that is referred to as call processing record (CPR).Each CPR represents the telephone service that they are scheduled to and these professional required call treatment steps is provided for each client produces.These CPR prop up distribution network how exhalation, the incoming call of customer in response phone number.

In AIN, the CPR corresponding with a certain business produces in the generation environment that CS uses, and carries out during the call treatment in the call treatment environment that CS uses.When being used for this explanation, switch or Service Switching Point are a kind of telephone plants that receives and select the call route.

That Fig. 1 describes is a typical A IN100, and it comprises SMS110, Service Control Point 120 and 130, signaling transfer point (STP) 140 and 150, and SSP160 and 170.Various " trigger pips " in each SSP identification customer calls signal, and according to the inquiry of these signals generations to SCP.SSP is then in response to the command process customer call that receives from SCP.

SCP is built into and is positioned at the antithetical phrase that the place, different location cooperatively interacts.If a certain SCP (for example being SCP120) had lost efficacy, can guarantee with the SCP130 of its pairing that telephone service is proceeded and uninterrupted.

That be associated is SMS110 to 120 and 130 with SCP.SMS110 provides the supporting interface that can add or control customer data and service logic.

Among SMS110 and the SCP120 and 130 each can be carried out CS and use.CS uses the execution (during call treatment) of the generation of support CPR usually (the professional generation) (passing through operator interface) and CPR.Yet CS uses generation or the execution that can only help CPR in certain environment.

Fig. 2 A is the functional-block diagram of SMS110.SMS110 comprises CPU240, database 242, operator interface 244 and CS and uses 246.Operator interface 44 comprises display 48, keyboard 50 and Genius mouse 52, and each all links to each other with CPU.CS uses 246 and comprises professional part 254 and the call treatment part 256 of producing.CPR can be at the SMS110 place produces by operator interface 244, also can is used for handling by be input to the calling of CPU240 such as network exchange simulator or special test switch any amount information sources such as (not shown) by SMS110.

Fig. 2 B is the functional-block diagram of SCP120 and 130.SCP120 and 130 all comprises CPU258, database 260 and CS and uses 246.Among Fig. 2 B, CS uses 246 and only comprises call treatment part 256.This is because SCP120 and 130 does not have operator interface 244 (Fig. 2 A), so in this embodiment, CPR can not produce at SCP120 and 130 places.

The business of SMS110 produces part 254 and comprises the SPACE software application.Call treatment part 256 among SMS110 and the SCP120 and 130 comprises the MSAP software application.The business of SPACE produces the generation that CPR is made in part 254 special uses, and service management part (not shown) special use of SPACE is made management service, test and affirmation program and CPR, table and information are sent to SCP120 and 130.

The CPR corresponding with new telecommunication service is that the professional senior demonstration statement (figure) that requires produces with SPACE by producing on the display of user's workstation (not shown).This figure is made up of " node ", " decision box " and " branch ".Each node representative is used to carry out professional high level instructions.The diagram of CPR is exceedingly useful, and this is because it makes the operator can produce telephone service and understands the telephone service that is just being produced.Yet for the use in the execution environment, CPR figure at first is converted into and comprises the data structure of represent this CPR and the rudimentary statement of directive, converts scale-of-two then to and explains.SCP120 and this scale-of-two of 130 usefulness are explained the calling of handling in this execution environment.Adopt SPACE, can easily produce and implement new business.

But many clients can be to the identical business of vast telecommunication market request.For example, many clients can wish one day special time interior (being the business hours) appointment one IEC interexchange carrier.Therefore, except the communication common carrier of the entrance of figure, the node that defines communication common carrier and definition appointment will be served the time of this calling, the figure corresponding with each client's CPR was identical.Every other node and the structure of figure are " general " to business among the figure.

To set up identical statement figure be unrealistic and efficient is very low to each customer requirement user of request identical services.Therefore, SPACE and MSAP provide service template.In case produce and reinstate, template is promptly as producing " pattern " that is used for client's specific traffic class shape.Client's specific traffic class shape is set up by form one or more " can customize " node in template.In the method, template makes identical business can offer more than one client, and needn't rebulid whole figure or redefine general call variable in set up professional CPR.

Adopt CS to use (especially template) and produce and handle the expense that CPR has significantly reduced generation and the new telephone service of illustration, but problem still exists.For example, because experienced operators must be coordinated the illustration of each new business among the AIN100, so AIN100 can not be fast and accepted and implement client's service request economically." service request " used herein refers to the request that the client accepts new telecommunication service or change existing business.

In order to implement new business in AIN100, the operator must collect data from the client usually.For example, for call screening service, the operator must collect client's phone number at least and need not to shield directory.Certainly, can require to collect as early as possible and as far as possible effectively these data and with this information example in network, with the reduction expense and service is provided fast.Yet for current AIN100, the those of skill in the art of SPACE software operation must collect data, and enter data in the template by hand at the SMS120 place.The shortcoming of doing like this is the valuable time that has taken the technician who undergoes training, and may train more employee in the operation of the SPACE of SMS110 software.

The another one shortcoming of current AIN100 is the AIN workstation that needs as service request.This shortcoming reduced Operation and Maintenance work connect with these AIN terminals may getting property.

So, require telephone service representative of sales ﹠ marketing or data entry personnel that the data of collecting are input among the AIN100, and need not a large amount of trainings.Also require to make representative of sales ﹠ marketing or data entry personnel from far-end required data to be input to the AIN100 by a kind of than the current existing interface that is used as the new CPR of illustration or revises the more cheap or easier access of existing C PR.

Invention is described

Therefore, the present invention relates to a kind of SMS operation and back-up system, the one or more problems that produce owing to the restriction of correlation technique and shortcoming have been got rid of by this system.

The invention enables more unskilled operator to coordinate the service request that " service negotiation system " (SNS) locates by collecting data fast and effectively and data being sent to SMS.SMS receives the data of collecting from SNS, the data conversion of collecting is become " supply data ", and this supply data is provided to " network element manager (NEM).When being used for the application, network element refers to needs Data Update, so that professional network components to be provided, as intelligent peripheral, SCP, network data base etc.; " supply data " refers to such an extent that be the required data of CPR that NEM produces requested business.Produce after the CPR, NEM transfers to database among the SCP with CPR.Become supply data by the data-switching of will collect, and supply data is offered NEM, SMS makes experienced operators need not to produce supply data.

According to a feature of the present invention, those those of skill in the art in the SPACE operation only need to produce the single service management program (SMP) (similar with CPR) that is used for each business.SMP instruction SMS receives the data of collecting with the ad hoc fashion that is used for a certain given client traffic, data is reconfigured as the required supply data form of NEM, and supply data is sent to NEM.In case after this SMP produced, experienced operators can be collected the required data of each client traffic request, and SMS will guarantee that the data that are collected arrive the network element manager with appropriate form.

According to another feature of the present invention, SMS can have a plurality of SMP that receive multiple form business datum, and this data-switching is become a kind of supply data form.This dirigibility makes AIN of the present invention to communicate with diversified input media and data input scheme.If the appropriate configuration of SMS can receive its data from a plurality of distance terminals in the operation of a plurality of representatives of sales ﹠ marketing work place, thereby can faster, more effectively import the client traffic request.

Other features and advantages of the present invention will be described in instructions, and will understand a part from instructions or enforcement of the present invention.Means that purpose of the present invention and other advantages can be specifically noted by instructions and claims and accompanying drawing and combination realize and obtain.

For according to purpose of the present invention, realize above-mentioned advantage and other advantages, as concrete enforcement and in a word bright, the present invention describes a kind of method of handling from client's service request in detail in telecommunications network, this method comprises the following step of being carried out by data processor: receive service request from the client, this service request comprises corresponding to the function title of Network and corresponding data; Produce the professional required corresponding supply data of information of data processing network that receives from the client with the network element basis; Supply data is sent to network element.

Should be understood that above-mentioned general description and following detailed description are illustrational, and attempt the present invention who is protected is further described.

The accompanying drawing summary

Accompanying drawing constitutes the part of instructions, and they have described current preferred embodiment of the present invention, and are used for illustrating principle of the present invention with the detailed description of above-mentioned general description and following preferred embodiment.

Fig. 1 is the block scheme of existing AIN;

Fig. 2 A is the block scheme of SMS among Fig. 1;

Fig. 2 B is the block scheme of SCP among Fig. 1;

Fig. 3 is the block scheme that adopts the AIN of SMS according to one embodiment of the present of invention;

Fig. 4 is the software block scheme according to AIN among Fig. 3 of one embodiment of the present of invention;

Fig. 5 A is the block scheme according to SCE among Fig. 3 of one embodiment of the present of invention;

Fig. 5 B is the block scheme according to NEM among Fig. 3 of one embodiment of the present of invention;

Fig. 5 C is the block scheme according to SMS among Fig. 3 of one embodiment of the present of invention;

Fig. 6 is the block scheme according to the professional LAN (Local Area Network) of one embodiment of the present of invention;

Fig. 7 A is the describe, in general terms process flow diagram according to SNS operation among Fig. 3 of one embodiment of the present of invention;

Fig. 7 B is the describe, in general terms process flow diagram according to the SMS operation of Fig. 3 of one embodiment of the present of invention;

Fig. 7 C is the describe, in general terms process flow diagram according to the NEM operation of Fig. 3 of one embodiment of the present of invention;

Fig. 7 D is the describe, in general terms process flow diagram according to the exchange interface system operation of Fig. 3 of one embodiment of the present of invention;

Fig. 8 is the generation process flow diagram according to SMP of the present invention and CPR;

Fig. 9 is the process flow diagram according to the advanced intelligent network operation of Fig. 3 of one embodiment of the present of invention request of managing business;

Figure 10 describes the SMS operational flowchart of preserving file operation according to one embodiment of the invention;

Figure 11 is according to the SMS operational flowchart of one embodiment of the invention processing from the request of SNS;

Figure 12 is the service management routine processes block diagram that is used for originating call shielding service management program according to one embodiment of the invention.

Realize best mode of the present invention

Referring now to accompanying drawing, describes the structure and the operation of better embodiment of the present invention in detail.In the accompanying drawing, identical key element is represented with identical label with operation.

The description of following preferred embodiment of the present invention is only for illustrating.The present invention is not limited to these embodiment, also can be realized by other embodiment.

What Fig. 3 described is according to AIN300 preferred embodiment of the present invention.AIN300 comprises service negotiation system (SNS) 305, SMS310, customer data base 315, professional generation unit (SCE) 325, professional LAN (Local Area Network) (LAN) 335, NEM345, exchange interface system 355, SCP120 and 130, STP140 and 150 and SSP160 and 170.

SCP120 and 130 preferably includes to carry out and handles by SSP160 and the 170 MSAP softwares from the required CPR of the calling of phone 180 receptions.In a kind of preferred embodiment, NEM345 links to each other with 130 with two SCP120, and the reader is appreciated that the number of the SCP that is connected to NEM345 is variable.

SNS305 preferably comprises one or more computing machines (not shown) that link to each other with SMS310 by the modem communication circuit, and can comprise any device that data is provided to SMS310.

What Fig. 4 described is the software that uses in the preferred embodiment of AIN300.Software comprises the revision of SPACE software 410, the revision of MSAP software 430, a plurality of SMP420, SPACE software 440, MSAP software 460, a plurality of CPR450 and a plurality of trigger pip 470.SMP420 in the time will becoming the required supply data of NEM345 illustration new business by the data-switching that SNS305 collects, the operation of control SMS310.SMP420 is produced by the SPACE software 410 that preferably is included in the modification among the SCE325, and carries out by preferably being included in the MSAP software of revising among the SMS310 430.SCP120 and 130 operation in the calling that CPR450 control and treatment SSP160 and 170 places receive.CPR450 is produced according to supply data by the SPACE software 440 that preferably is included among the NEM345, and is carried out by the MSAP software 460 that preferably is included in SCP120 and 130.470 couples of SSP160 of trigger pip and 170 exhalation, exhale the people to respond, and request MSAP call out and carry out specific CPR according to these.

Modified SPACE software 410 comprises the additional node as the suitable SMP data converting function of hereinafter describing.Modified MSAP software 430 designs are used for handling the additional node that provides in the SPACE software 410 of modification.SPACE software of revising 410 and the MSAP software of revising 430 be the assignee Bellcore by the application have monopolize software.

According to the present invention, SMP420 is to produce with the SPACE software of revising 410 with the similar mode of the generation of CPR450.Each SMP can be formulated by operating personnel, with ordering and the control that the service management function of each specific format of each specific transactions and the collected data of SNS305 is carried out.SMP420 is corresponding to high level, i.e. (figure) explained in the demonstration of desired service management function.The same with CPR, these figure comprise " node ", " decision box " and " branch ", and each node representative is used for the high level instructions that service management function is carried out.

Fig. 5 A is the functional-block diagram of SCE325 preferred embodiment.SCE325 comprises CPU558, database 552, operator interface 44 and customized treatment (CP) and uses 560.Operator interface 44 comprises display 48, keyboard 50 and Genius mouse 52, and they all link to each other with CPU.

CP uses 560 and comprises generation part 564 and operating part 566.The generation part 564 of SCE325 preferably comprises modified SPACE software.The operating part 566 of SCE325 preferably comprises modified MSAP software.Use by CP, the operator produces and carries out the SMP relevant with given business in specific environment.The operator also should be used for producing required any form, database or the definition of execution of SMP with CP.SMP and additional data are stored in the database 552.Each SMP is by each professional generation, and data and the required supply data of NEM example services of SMS310 will be collected and be sent to expression by SNS305.How these SMP domination SMS310 receives the data that SNS305 collects, and the data-switching how will collect becomes the required supply data of NEM335, with the new business of example.SMP can be at SCE325 by carrying out from the input signal of emulation SNS or test SNS (not shown) reception.

Fig. 5 B is the functional-block diagram of NEM345 preferred embodiment.NEM345 comprises CPU568, database 562 and CS and uses 246.CS uses and preferably includes the professional part 254 that produces.The professional part 254 that produces preferably comprises SPACE software.

NEM345 preferably is equipped with template program, is used to obtain the supply data that receives from SMS310, and produces SCP120 and 130 required CPR, to handle call.

Fig. 5 C is the functional-block diagram of SMS310 preferred embodiment.SMS310 preferably comprises CPU540, database 542 and CP and uses 560.CP uses 560 and comprises operating part 566.The operating part of SMS310 preferably comprises the MSAP software of modification.

Referring to Fig. 3, customer data base 315 preferably comprises the oracle database that is stored on the hard disk drive again, can certainly be any permission is made things convenient for access by SMS310 medium.Customer data base 315 preferably includes each client's project, and it comprises customer name, phone number and client traffic, relevant information and the relevant table of ordering with professional data at least.Customer data base can also comprise the additional data of address as the client, bill information etc.

SSP160 and 170 preferably comprises any commercially available telephone exchange that is used for handling call, as AT﹠amp; The 5ESS switch of T, AT﹠amp; The 1AESS switch of T or the DMS100 switch of Nortel.

Exchange interface system 355 preferably comprises the MARCH interface arrangement of a standard, as the sort of interface arrangement that discloses in Bellcore file " SOAC/MAS interface specification) " (SOAC/MAS Interface Specification) (document number is BD-SOAC-SPEC-002), also can be to receive information and send it to SSP160 and any interface arrangement of 170 from handling the required SNS305 of call.This information comprises such as trigger data, represents that wherein when and how SSP160 and 170 must inquire SCP120 and 130 during call treatment.In another kind of embodiment, exchange interface system 355 can be connected to SMS by an interface, to replace SNS305 or with SNS305 and deposit.

What Fig. 6 described is a kind of preferred embodiment of professional LAN355.As shown in the figure, LAN335 preferably includes operation support center (OSC) 602, professional assurance group 604, one or more far-end user 606, one or more far-end operation back-up system (0SS) 608, user's management group (UAG) 610 and attended operation platform (MOC) 612.OSC602, UAG610 and MOC612 are directly connected to SMS310 by LAN335.Far-end user 606 and far-end OSS608 can preferably be connected to LAN with stipulations (TCP/IP) between transmission control stipulations/net from far-end by the internet.TCP/IP sees that name is called the technical report book series of " Internet consults on " (Internet Requests for Comments), and these book series can obtain from " network information center (NIC) (Network Information Centre) ".The operation of professional LAN335 will be described in detail hereinafter.

Referring to Fig. 3, according to the present invention, at the run duration of AIN300, SMS310 receives data from ordering the initiation of services of usefulness with the client or changing relevant SNS305, for example about the data that newly continue, business changes or takes out stitches again.These data can be included as the miscellaneous service instruction of communicating by letter with other parts of AIN300 and transmitting, the notice of for example, finishing, proofread and correct or cancelling.Continuing between SNS305 and the SMS310 helps to coordinate AIN supply data stream, and guarantee customer data base 315, SCP120 and 130 and SSP160 and 170 all with appropriate order renewal.When the collection data stream of implementing from SNS305, SMS310 makes and comprises relevant the ordering with data of (if present) the data that receive from SNS305 and the customer data base 315 and be correlated with.Be used for when of the present invention, " order and use data " refer to be with SMS310 from past that SNS305 receives, the relevant information of used and temporary transient no data.SNS305 can also retrieve as required with updating user data storehouse 315 in the ordering and use data of storage.So SNS305 can order with the relevant information of state with the current of client with the retrieval that continues between SNS305 and the SMS310, and then will send to SMS310 through data updated according to these data.In addition, when above-mentioned information of client requests or report fault, SNS305 is the current situation of using of ordering of usable interface retrieval also.

Also fall within the scope of the invention by a plurality of different inquiry visit SMS310 from SNS305.

SMS310 comes leading subscriber database 315 by for example producing ordering with data in elimination, renewal and the retrieve user data storehouse 315.Except according to from the operation of the information of SNS305, SMS310 is also in response to the inquiry from professional LAN335, access and leading subscriber database 315.Customer data base 315 preferably directly links to each other with SMS310, but also can be the remote data storehouse by remote interface (for example SQL*Net interface) visit.The SQL*Net interface is introduced obtainable from Oracle company " SQL*Net TCP/IP client guide " (1.2 editions).

Also fall within the scope of the invention by a plurality of inquiry visit SMS310 from SNS305.SMS310 is connected with the most handy TCP/IP interface of SNS305, but also can realize with any interface that data can be transmitted between SNS305 and SMS310.The information that transmits between SNS and SMS preferably has according to " No. 1 summary grammer note " (ASN.1)) coded data.ASN.1 is an independently note of language independence, operating system, is used for defining the summary data type, and X.208 and X.409 describes in the CCITT suggestion, and this two file produces by Bellcore.

The SCE325 that SMS310 handles from relevant data receives instruction, and the data here receive from SNS305, is used for being sent to NEM345 and starts the various usefulness of ordering at SCP120 and 130.These instructions preferably comprise the SMP that produces with the SPACE system of revising.How these obtain a kind of information of form by SMP indication SMS310 that SCE325 produces, and convert thereof into and enter the acceptable form of CPR template, i.e. supply data.

Interface between SMS310 and the SCE325 can be a kind of concrete continuing, as RS-232 interface, internet continue, modulator-demodular unit etc., perhaps in fact SCE325 can open with the SMS310 branch, program can be loaded on the floppy disk at SCE325 place, and portable from SCE325 to SMS310.

Interface between SMS310 and the NEM345 preferably has the TCP/IP interface according to the ASN.1 coded data.When SMS310 is temporary transient when breaking away from the contacting of NEM345, the information that NEM345 is led in SMS310 control be used for after be sent to the queueing message of NEM345.

SMS310 can be connected with a plurality of NEM345, and can provide given client's supply data for each NEM345 according to by each NEM345 and the SCP geographical address to client in the geographic areas of 120 and 130 services.By this approach, SMS310 guarantees that the SCP120 and 130 for the geographic area of serving client's life provides this client's business.

In a kind of preferred embodiment, SNS305 links to each other with exchange interface system 355, and trigger information is offered SSP160 and 170.Receive the CPR comprise appropriate information as SCP120 and 130 according to the present invention and call out and implement professional equally to handle, it is any CPR with what indicate that their SCP120 and 130 requests start that SSP receives trigger data, and when asks startup.

In another kind of embodiment, SMS310 can directly link to each other with exchange interface system 335, and trigger data is sent to SSP160 and 170, and can delete continuing between SNS305 and the exchange interface system 355.In such an embodiment, SMS310 is according to the information that receives from SNS305, with appropriate form the trigger data of necessity sent to the exchange interface device.

The interface between SMS310 and SCE325, also has the interface between SMS310 and the professional LAN335.By this interface, the operator can look ordering in attitude and the updating user data storehouse 315 and use data.Is the renewal of carrying out according to the data of SNS305 collection according to the data by the input of this method to ordering that renewal with data is taken as.In both cases, the data-switching that SMS310 carries out collecting becomes supply data, and supply data is sent to NEM345.

Fig. 7 A-7D describes is operation according to the AIN300 of preferred embodiment of the present invention.Fig. 7 A describe, in general terms be the operation of SNS305.Fig. 7 B describe, in general terms be the operation of SMS310.Fig. 7 C describe, in general terms be the operation of NEM335.Fig. 7 D describe, in general terms be exchange interface system 355.

Shown in Fig. 7 A, SNS305 receives client's new service request (step 710) at the very start.Then SNS305 collects data (step 712) from the customers' place, and the data of collecting are sent to SMS310 (step 714).At last, according to the data of collecting, SNS305 produces SSP160 and 170 required trigger data, correctly handles calling (step 716) according to new business, and trigger data is sent to exchange interface system 355 (step 718).

Shown in Fig. 7 B, SMS310 receives the data (step 720) that SNS305 collects, and becomes supply data that NEM335 needs with the new business (step 722) of example the data-switching of collecting, and this supply data is sent to NEM335 (step 724).

Shown in Fig. 7 C, NEM receives supply data (step 730) from SMS310, fills out the template (step 732) that the people needs with supply data, and the business (step 734) by the template example request of being filled out.

Shown in Fig. 7 D, the exchange interface system receives trigger data (step 740) from SNS305, and flip-flop data is put into SSP (step 742).

Fig. 8 is a process flow diagram of describing the generation of SMP and CPR, and has described professional produce common among the present invention.CP uses 560 generation part (Fig. 5 A) and comprises that functions all in the SPACE software and those exist only in the function in the SPACE software of modification.As a result, operator 802 can produce by SCP120 and 130 CPR806 that carry out with SCE325, and can produce the SMP804 that is carried out by SMS310 with identical SCE325.

Describe the preferred approach that comprises the AIN300 operation of SMS310 according to of the present invention below with reference to Fig. 9 A and 9B, this two width of cloth figure has drawn and has handled from the treatment step of client to the AIN300 of the request of a certain business or change.

The business that processing procedure adds in client requests, changes or deletion AIN300 provides promptly provides " changing professional " order, and begins (step 908) when this request offered SNS305.SNS305 is then from needing to add, change or the customers' place collection data (step 910) of the business of delete.According to the information of collecting from the customers' place, SNS305 sends to SMS310 (step 912) with a kind of form of agreement with data.Use the data from SNS305, SMS310 determines the appropriate SMP of execution, and according to this SMP, after confirming that the data that need have been collected and have received, confirm this data, that is, determining whether provides enough data (step 914) with the appropriate form with acceptable data value.If data are proved and for effectively, then the data that then will collect of SMS310 become supply data form (step 916) from its primary data format conversion, and preserve supply data and look ordering with data (step 917) under the attitude as wait.If in step 914, data not only are not proved but also be not that effectively SMS enters error status so, and stops to handle this request (step 915).

After the data of collecting were converted into supply data, SMS checked the date at that time (step 918) of this request.If SMS confirms that the date at that time of SNS305 request is this day, then SMS310 sends to NEM345 (step 922) with supply data.If the date was afterwards sometime at that time, then SMS310 withdraws from this processing procedure (step 920), and proceeds other operation, arrives up to the date at that time of request, and at this moment it returns (step 921) and execution in step 922.

After receiving supply data, the resident supply data that provides in the template relevant with the business of client requests is provided NEM345, changes the required CPR (step 924) of service order to finish the processing client.Then, the NEM345 CPR renewal database (step 926) relevant that produces with SCP120 and 130.Then, NEM determines mistake (step 928) whether once occurred in the generation of desired CPR or during revising.If NEM345 does not detect mistake in step 928, NEM345 is with confirming that the successful information of this renewal is to SMS310 respond (step 930) so.If NEM345 detects mistake in step 928, NEM345 enters error status so, and stops to handle this request (step 929).In case SMS310 receives this affirmation from NEM345, SMS310 promptly with a confirmation signal to SNS305 respond (step 932).SMS310 then stores supply data into the customer data base (step 934) that is under " existing using " state.

When receiving the confirmation signal, SNS305 sends the packets of information (step 936) of relevant trigger data to exchange interface system 355.When being used for the application, " trigger data " is that exchange interface system 355 that exchange interface system 355 is placed into the trigger pip that requires SSP160 and 170 carries out new business with suitable visit SCP120 and 130 and handles required data.The exchange interface system then checks the date at that time (step 938) of service request.If exchange interface system 355 judges that the date at that time that starts this business is this day, then exchange interface system 355 delivers to SSP160 and 170 (steps 942) with the AIN trigger pip.If at that time the date be following sometime, then exchange interface system 355 withdraws from this processing procedure (step 940), and continues other operation, arrives up to the date at that time of decision request, at this moment exchange interface system 355 returns (step 941), and execution in step 942.

When the exchange interface system delivers to SSP160 and 170 with trigger pip, judge whether there is mistake (step 946) during the transmission.If exchange interface system 355 detects any mistake, then it enters error status, and stops to handle this request (step 944).If exchange interface system 355 does not detect mistake in that trigger pip is sent in SSP160 and 170, then exchange interface system 355 is sent to SNS305 (step 948) with a confirmation signal from SSP160 and 170.SNS305 sends signal to SMS310 subsequently, confirms that AIN300 has finished the processing (step 950) of service request.

In another kind of embodiment, step 936 can directly be carried out by SMS310, and need not step 950.In this embodiment, exchange interface system 355 directly sends to SMS310 with confirmation signal as step 948.

Customer data base 315 is ordered the history of usefulness from the moment record client who collects data and be sent to SMS310 for the first time.SMS310 keeps one group to be ordered with relevant ordering with specific client traffic and to use data, comprises that this is ordered to use from initial request to revising or a plurality of " looking attitude " of some other requests of deletion.These are different looks attitude and has reflected history to client traffic.SMS310 represents that by every blocks of data is distributed to asking to be implemented to what stage " state " follows the tracks of the different attitudes of looking.With reference to Figure 10 and 11, look attitude and order with state indication brief summary as follows by what SMS310 supported.

As shown in figure 10, SMS310 with preservation look attitude 1002, unusually look attitude 1004 and 1010, wait for look attitude 1006, send look attitude 1008, main attitude 1012 and the history of looking is looked attitude 1014 and is kept and collect data and use data as ordering.Preservation is looked attitude 1002 and is comprised " preservation " state, and the data that its expression is collected are received by SMS310, but does not also confirm or conversion.Wait is looked attitude 1006 and is comprised " wait " state, and the data that its expression is collected are successfully converted to supply data, have passed through all affirmations, and wait posts to NEM345.Transmission is looked attitude 1008 and is comprised " transmit status ", and its expression is just posted to NEM345 with the corresponding supply data of data of SNS305 collection is current.This looks attitude preferably only begins the process of dropping from SMS310 time existence, finishes up to throwing into, or runs into mistake.Unusually look attitude 1003 and 1010 and comprise " inefficacy " state, data that its expression is collected or supply data have been confirmed to lose efficacy (looking attitude 1004 unusually) or ran into mistake (looking attitude 1010 unusually) in the process of dropping.The main attitude 1012 of looking comprises " existing using " state, and it represents that these data are to being applied to the current CPR that comprises in the database relevant with SCP120 and 130.History is looked attitude 1014 and is included in current master and looks the up-to-date master who successfully posts to NEM345 before the attitude 1012 and look the copy of attitude 1012.

Figure 11 is the operational flowchart of SMS310 when relevant with Figure 10 with customer data base 315.SMS310 receives the data of collecting from SNS305 earlier, and it reflects the request of client to business new or change, and preserves these data and look ordering with data (step 1102) of attitude as preservation.Then SMS310 judges whether these data need any correction or do not produced mistake,, confirms data (step 1104) that is.If exist mistake maybe to need to proofread and correct, SMS310 preserves these collection data and looks ordering with data (step 1106) of attitude as " unusually ", and withdraws from processing of request (step 1107).If SMS310 receives the data that error recovery is provided later on, then SMS310 returns (step 1114), proofreaies and correct (step 1113), and enters step 1108.

If do not detect the mistake of initial request in step 1104, then SMS310 preserves current data and looks ordering with data (step 1108) of attitude as wait.Then, when the SMS decision request should be by illustration (step 1110).If SMS310 judges that this request should be immediately by illustration, then SMS310 will ask to send to SCP120 and 130 (steps 1116) with the form of supply data by NEM345.If it is that following then SMS310 withdraws from this processing process (step 1112), and proceeds other operation sometime that SMS310 judges the date, arrive up to the date of determining request, at this moment it returns (step 1114), and execution in step 1116.When sending supply data, SMS310 judges then whether the transmission of supply data produces mistake (step 1118).

The same with step 1104, detect mistake if exist, then SMS310 preserves current supply data and uses data (step 1120) as looking ordering of attitude unusually, and withdraws from this processing process (step 1121).If SMS310 receives the data that error recovery is provided later on, then SMS310 turns back to processing procedure (step 1124), proofread and correct (step 1125), resend calibrated supply data (step 1116), and reexamine its transmission whether successfully (step 1118).

If step 1118 sends to supply data the process of NEM345 from SMS310, be free from mistakes, then SMS310 preserves current master and looks attitude and look ordering with data of attitude and look ordering with data (step 1122) in the attitude as history, and preserves current data and look the ordering with data (step 1123) of attitude as main.

SMS310 provides the dirigibility of the various business of management by SMP mechanism.SMP produces by being used for producing the same or analogous diagram customer interface that is used for SCP120 and 130.Each SMP can be formulated by operating personnel, with the ordering and the control of the execution of each specific transactions being carried out service management function.

For given business, SMP and any relevant tables of data make specific data item, the source of each data item and the needed treatment step of supply data that becomes NEM345 to require the data-switching of collecting that the operator can regulation SMS310 be expected.The operator preferably by specify among a plurality of NEM345 which be to provide, which template should be filled with data and to the processing of various error situation (for example mistake or obliterated data, service area is incorrect, NEM system 345 does not respond etc.), be stipulated above-mentioned data-switching.

The generation of the new AIN business relevant with SMS310 is described below with reference to Figure 12.Such as discussed, the AIN business operation normally begins from the logic that operating personnel produce statement figure and test new business.In case tested this logic under the call treatment environment, the developer promptly produces and is used for this professional CPR " template ".This template representative produces the required supply data of CPR of new business.The more detailed description of service template is seen the above-mentioned U.S. Patent application for reference of quoting.

The required supply data of NEM345 that the data of collecting from the customers' place by SNS305 has been arranged and be used for the CPR generation of new business, the developer can produce and coordinate to set up the required SMP of new business.The generation of SMP will illustrate by describing the professional processing of request originating call shielding (OCS) that hereinafter will explain.

OCS is the vast telecommunication market business that a kind of client of making can " shield " incoming call.Usually controlled data comprise client's phone number, not conductively-closed directory, be used for making interposition PIN, the search table PIN (client is used for upgrading search table phone number) that searches bypass, and forwarding number (calling party's transmission place of having been searched, for example client's voice mail).

Figure 12 describes is OCS SMP according to one embodiment of the invention.OCS SMP controls the behavior of SMS310 during the collection data-switching that SNS305 receives becomes to insert the supply data of template among the NEM345, be used for the CPR of OCS business with generation.

When SMS310 received OCS affairs (processing) request, SMS310 carried out OCS SMP.When being used for the application, " transaction request " of given business refers to such an extent that be arbitrary data that the relevant SMS310 that produces, deletes or change this professional CPR receives.Enter after the OCS SMP (step 1202), OCS SMP judges that transaction request is (step 1204) of coming wherefrom.If should ask from SNS305, then the processing procedure of SMP is branched off into SNS side's (step 1206).In SNS side, according to the information in the data of collecting, SMS310 determines the particular type of the request just carried out, promptly asks new business, more the old and new's business, deletion professional or the like (step 1212).Then, according to the type of do request, processing procedure is branched off into the part (step 1218-1224) of the SMP that is designed to handle this request type.When handling a specific request, SMP can temporarily give processing controls the 2nd SMP, to carry out the part of this request.SMS310 will carry out this another SMP, and then make processing controls turn back to the SMP of beginning.This handshaking comprises the processing procedure that adds new OCS business (step 1230), deletion one business (step 1232) or the like.

If step 1204 is judged this request from SMS310 inside, then during this processings or order with the date and the moment, the processing procedure of SMP is branched off into internal side (step 1208), and makes the process of dropping begin (step 1216).SMS310 then gives process control the SMP (step 1234) that sends data, to retrieving from the supply data of customer data base 315, and supply data is sent to NEM345.In this embodiment, owing to only there is a kind of function in inner branch, step 1214 must select to drop branch's (step 1226).

If step 1204 is judged this request from NEM335, then the processing of SMP is branched off into NEM side's (step 1210).As for inner branch, only there is a kind of function in present embodiment in NEM branch, so step 1216 must be selected response branch's (step 1228).Response branch handles supply data request responding to NEM345 by control being given the SMP that accepts this response.SMP analyzes this response, and ordering in the customer data base 315 are used data among the renewal SMS310, and send suitable response back to SNS305.

Should be appreciated that the 2nd SMP that uses in all these handshakings can be the part of OCS SMP.They are preferably preserved as the SMP that separates, and reduce complicacy and the generation expense of each SMP.By this approach, " substantially " SMP can be used as node and is visited by a plurality of other SMP.

According to the present invention, CP uses 460 generation part 464 and has been reinforced among the SCE325, and develops into and comprise that new programming unit is to support to can't help the function of the SMS310 that SCP120 and 130 carries out.These new unit are the form of additional node, to be used for producing the figure that establishment SMP uses.In addition, the SMS specific function has been added to the operating part that CP uses among SMS310 and the SCE325.

The basic programmability feature that MSAP and SPACE have is described below, and preferable improved form of the present invention and extend type.The function of enumerating below comprises existing fundamental node and additional node type in the SPACE software.

Below various nodes can be used to produce SMP by diagram user interface: the management of program start, decisional table data, tether management data, external system interface, Test Application, management are used, add new business, are called SMP and accessing database.

" program startization " function on SMP flow process.Carrying out with CPR under the situation of call treatment, this function determines when switch processes runs into trigger pip, for example caller dials particular number, receipt of call or on-hook when calling out.In response to calling the SMP function, the programming start of SMS310 makes beginning.No matter when SMS310 receives is identified as the relevant any data of specific transactions that are associated with SMP, and SMS310 all calls the SMP function.

" judgement " function makes SMP can carry out logic decision, by SMS310 data stream is implemented to handle.For example, the SMP that handles the collection data of AIN business can make service area and judge, whether the geographic area of looking at this client is by specific switch service.According to this judgement, service request can be proceeded, or is handled by exception handler.

" management of tables of data " function makes application program to manage tables of data.The performance of SPACE software comprises the data in generation, filling, visit and the renewal form.These forms preferably are stored in inner as conventional Oracle table by SMS310 or SCP120 and 130.List data comprises other the required information-related supply datas of CPR that produce given business with service area, service parameter selection or NEM345.During supplying affairs (processing) between SMS310 and the NEM345, these forms are to conduct interviews as a part of confirming a certain process of commands process.Form also can be used for the stores processor result, for example make mistakes order and wait command.

" tether management data " function makes the SMP deviser data aggregation and report can be included among the SMP.Data acquisition can be specified any network event or state (ordering the generation of usefulness, the elimination that business is ordered usefulness etc. as new business) in SMP.When this network event took place, the data of collection then were sent to data and reporting system (DRS), so that preserve and report.

" external system interface " function makes the SMP deviser can visit the data in the external system (as other OSS).In the SPACE system, the data of GetData (obtaining data) and SendData (transmission data) node or handling procedure retrieval and renewal external system.GetData and SendData node are supported the system on TCP/IP network, 3270 SNA network and the SS7 network data base at present.

" Test Application " function makes application can carry out test operation.SPACE software comprises built-in testing tool, is used for carrying out initial testing, and can be called by SMS310, with diagnosis and tracking fault.

" management is used " function makes the operator can revise application, and start them in SMS310.Management application function comprises the specific function of coordinating a plurality of SMP, template and the data-switching of collecting being become supply data.

" adding new business " function makes the operator can add new business in SMP.The SMP of new business will can adopt existing programming tool to increase new database, change usually or increase editing rule, supports new AIN traffic performance or the service management report is provided.In SPACE, GetData, SendData use (PA) class contract node with broadcast and can be used for obtaining data from different outside OSS, or are used for calling the new software of writing especially, so that carry out very high processing of unusual degree or visit OSS data.

The function of " calling SMP " is feasible can call another SMP such as the application of SMP.Current AIN considers by implementing in SSP160 and 170 and by the business of the start trigger signal CPR of AIN definition.These static AIN trigger pips are not suitable for starting SMP, and are replacing to call the SMP function in SMS310.All SMP call the SMP function on by this.Receive data from cooperative system, when expression SMP should be called (for example transmission of data), calling the issued transaction of SMP.With reference to Figure 12, can in the operation of OCS SMP, see an example of this respect.Among Figure 12, SMP can from make SMP be branched off into step 1206 SNS305, make SMP be branched off into the SMS310 (promptly inner) of step 1208 or the NEM345 that makes SMP be branched off into step 1210 starts.

Preferred embodiment of the present invention comprises some performances in AIN300, the issued transaction that they will call SMP sends to the execution environment among the SMS310.The most normal use is that data are assembled into continuing between the SMS310 of the issued transaction of calling SMP and the SNS305, and makes management and operating personnel can start the LAN335 of SMP and the interface between the SMS310.

The database access function makes SMP can visit the data from outside or internal database.In the SPACE system, the database access function comprises general data Layer building block (DLBB) primitive, table access primitive, obtains data (GetData) primitive and sends data (SendData) primitive, they are widely used for SMS310, especially for calling party database 315.

In addition, the preferred embodiment of CP application of the present invention has strengthened several functions of standard SPACE software.For example, SPACE software allows to be used for the definition of the form of AIN business at present.According to preferred embodiment of the present invention, these devices can be extended to and make SMP developer can define the desired more complicated database of customer data base.These databases can be directly used in the SMS310 execution environment by existing primitive (table access, GetData and SendData).These databases preferably produce as oracle database.

SMS310 also comprises unexistent several additional functions in the current SPACE software version.These functions relate to the supply interface, multiplely look attitude, improved issued transaction, service area network function, open visit and stipulations support.

The supply interface issued transaction that interface is used between SMS310 and the NEM345 is to be produced by the multiple SMP that looks the attitude preparation for given service request.At present, the NEM function does not keep the multiple attitude of looking of given execution CPR request.SMS310 helps improved issued transaction by the supporting database roll back facility.SMS310 considers to order the network system with delivering to any geographic area, and the limit is not right in being sent to the SCP that cooperatively interacts.SMS310 also will accept the service request by the acquisition of GetData/SendData function from other OSS system, for the open visit that emerging business demand is estimated is prepared.Best by the request that the GetData/SendData function obtains according to the operation of multiple network stipulations, and can be extended to and comprise the stipulations handling procedure that is used for the particular customer situation.

The preferred embodiment of SMS also comprises the general processing layer (PLBB) that is called broadcast application primitive among the present invention.Play the application primitive and be used for the AIN business, to be enabled in the processing procedure that goes up operation as the intelligent peripheral (IP) of specialized application (as connecing people's paging network).

Play application source and also be provided at the performance that starts the external treatment process in the cooperative system.This makes SMS can reuse some processing procedure, and the some of them process can be for using immediately, and other can be by operator's exploitation to satisfy client's different needs.For example, the AIN business that is necessary for the client and provides digitized record can adopt and play and use " higher level pack into voice "), the IP supply system is given in move instruction, to start customized notice.

Using and playing another example of using primitive is that the client confesses business.For example, the client can call out " service desk " and use, and oneself revises traffic performance.The AIN service desk is used and to be put application to the SMS310 broadcast, comes the change in the system that administrative institute implements.This can for example finish with the use push-button phone.In this example, the broadcast application enters the SMS310 conduct and calls SMP, and this calls affirmation and distribution that SMP handles client's change.

In preferred embodiment of the present invention, the third party supplier can select to use the system of oneself to communicate by letter with SMS310 with the OSS gateway of standard.These suppliers also can visit SMS310 by the support terminal of using.Because SMS310 is provided for the open contract interface of transaction request, so the third party supplier can utilize these same communication stipulations.

The AIN system that the third party supplier who adopts himself system to keep its client will adopt the OSS gateway to visit to comprise SMS of the present invention.Adopt this method, interface be system to system, and need not any SMS310 and show " screen " that is used to keep data, although the third party supplier can be with screen to its client's supply with keep the AIN business datum and visit SMS310.These screens provide from professional client and have collected the required data cell of data necessary " template ".

Yet the operator of SMS310 has and forbids that the third party looks the ability of attitude as the screen of the maintenance and operation of SMS310.These screens are preferably only open to the operating personnel that are responsible for this task.

In addition, SMS310 can provide the information security check by concrete mailing address, information type, request type and security personnel's field.From the shielding of all being ensured public security of all transaction request of third party supplier, to assist in ensuring that the issued transaction of authorizing service supplier visit SMS310 and carrying out request.Total security personnel's field that exists an any business related to be correlated with the SMS310 of requested service change.This security personnel's field comprise increase or during the change data with ordering the data value of storing with data.The third party supplier only limits to observe the client's of oneself reservation.

SMS310 carries out specific SMP, to handle the issued transaction of third party's service supplier request.In these SMP, comprise processing logic, with the suitable statistical data of integration operations person or the requirement of third party's service supplier.This also is protection scope of the present invention.

The third party supplier can visit and enumerate its client and order the standard report of using business.Under operator's guide, can obtain special report, to assist in ensuring that appropriate processing horizontal and the performance level that all clients is kept SMS310.Select the strategy of report transmit path to depend on operator and third-party needs.

Mistake in the request of third party's business processing is to being looked the error file report of attitude by the third party.

The preferred embodiment of SMS310 software development comprises the professional tool set that produces environment based on existing SPACE.SPACE System Reports and tabulation performance can be used for enumerating the professional producing component that has been produced by the third party.For the third party uses the SMS310 processing server, the operator can add and orders some statistical information of usefulness with capturing client that relevant third party has.

Provide support user's interface and AIN user of the preferred embodiment of SMS310 organizes certain service management characteristic and the visit dirigibility of requirement.For the utilization of the person's of being used workstation, the preferred embodiment of SMS310 provides tcp/ip communication, token ring lan or the Ethernet communication that makes each group can visit SMS310.

What Fig. 6 described is how support center user, the middle user of access, the professional user of assurance and user custodian are at Local or Remote visit SMS310.The end device that uses in the structure shown in Fig. 6 preferably is equipped with the TCP/IP of the other system that the user who makes SMS310 can the accessing operation person uses, the intelligent workstation of token ring lan interface capability.

Be equipped with the continue authorized user of workstation of TCP/IP, token ring lan and can visit the SMS310 system.These users can be in be connected with SMS310 LAN this locality, the continuing property that also can be positioned at SMS310 is the far-end of finishing by network router 614.

The maximum quantity workstation that can be supported is mainly driven by response time requirement.The preferred embodiment of SMS system allows 30 workstation users and is connected with SMS310 simultaneously.

Diagram user's interface that the SMS310 workstation provides power system capacity and function to provide with the drop-down menu bar.The user can touch technology by point and carry out menu and select to browse, and also can visit function by the function key combination.

The preferred embodiment of diagram user interface is based on has X window system that the Motif type guides.The color monitor that links to each other with workstation provides high definition, makes can to show a large amount of information and do not have loss in detail.

SMS310 provides the online help of must carrying out all functions and they of task to the operator.Can visit complete online file group, the book label of retrieval after supporting the specific note of user and being used for.

SMS310 provides the dialog box that is positioned at bottom of screen, so that the literal feedback to action to be provided, as sentence structure mistake mark or far-end operation state.The user has at line file, and more information is provided, and help solving any mistake, and how to provide the details of using system.

SMS310 supports to keep the usefulness " preservation " of ordering of performance to look attitude as imperfect service request.This performance make the user can the halt input service request to sometime later on.Request will be saved, and finish solicited message and submitted to being used as the affirmation processing up to the user.

The preferred embodiment of SMS310 will be ordered with data cell and be stored in the oracle database table.The best available standards Oracle Reporting Tools of user are so that produce special report.In addition, if the operator selects SMS310 is communicated by letter with reporting system with data, the developer of SMP can obtain sampling and measured node.By impelling the DRS system to support the report performance on SMS310, the operator can collect the statistics of the actual SMP Request Processing of reflection.The operation statistics relevant with systemic-function offers the user by SMS310 attended operation platform 612.

By the description to preferred embodiment of the present invention and method, those skilled in the art will understand can also various variation and the modifications that do not depart from protection domain of the present invention, and replaces component units and the equivalents that forms.For example, preferred embodiment of the present invention is described under the overall background of AIN and telephone network.Yet the present invention also can be used for the system management of other telecommunications networks such as wired television network, computer network, wireless network, broadband networks etc.

In addition, many modification can also be arranged,, and not depart from center range of the present invention so that particular element, technology or structure are applicable to principle of the present invention.So, specific embodiment that the present invention is not limited only to above disclose and method, the present invention should comprise various all embodiment that drop in the claim scope.

Claims (14)

1. a method that is used for handling in telecommunications network from client's service request is characterized in that, described method comprises the following step by data processor processes:

Receive service request from described client, described service request comprises and Network function corresponding title and corresponding data;

According to the data that receive from described client, produce the corresponding supply data of information that needs with network element, to handle described Network;

Described supply data is sent to described network element.

2. the method for claim 1 is characterized in that, it also comprises from the step of external system retrieval additional data, and described generation step produces supply data according to the data that receive from described client with from the additional data that described external system is retrieved.

3. the method for claim 1 is characterized in that, it also comprises following step:

Produce trigger data;

Described trigger data is sent to telecommunications switch in the described network, and described trigger pip data are discerned by described switch, with indication should be processed business.

4. the method for claim 1 is characterized in that, described network element is to handle the service control point of telecommunication call by telecommunications switch.

5. the method for claim 1 is characterized in that, it also comprises the corresponding external system of data that sends to and receive from described client with data ordering.

6. a business management system is characterized in that, this system comprises:

The storer that can hold a plurality of service management programs;

Receive the device of service request from the client, described service request comprises function title corresponding with Network and corresponding data;

Select the device of service management program from a plurality of memory blocks according to described function title;

According to the data that receive from described client, carry out the service management program, thereby obtain and the corresponding supply data of the needed information of network element, to handle the data processor of Network;

Described supply data is sent to the device of described network element.

7. business management system as claimed in claim 6 is characterized in that, described function title is corresponding to the Business Name of business available in the telecommunication system.

8. business management system as claimed in claim 7, it is characterized in that described data processor also produces trigger data, and described trigger data is sent to described telecommunications switch in the described network, described trigger data is discerned by described switch, with the indication should be processed business.

9. intelligent network is characterized in that it comprises:

Send the processor from client's service request, described service request comprises function title corresponding with Network and corresponding data;

Select the device of service management program from a plurality of memory blocks according to described function title;

According to the data that receive from described client, carry out the service management program, thereby obtain and the corresponding supply data of the needed information of network element, to handle the data processor of Network;

Receive the network element of described supply data.

10. intelligent network as claimed in claim 9 is characterized in that, it also comprises the professional generation unit that produces supplementary service supervisory routine and other professional generation data.

11. intelligent network as claimed in claim 9 is characterized in that, it also comprises with described data processor and effectively links to each other, so that store the external data systems of the additional data relevant with required business.

12. intelligent network as claimed in claim 9 is characterized in that, described function title is corresponding to the Business Name of business available in the telecommunication system.

13. method as claimed in claim 12, it is characterized in that described data processor also produces trigger data, and described trigger data is sent to telecommunications switch in the described network, described trigger data is discerned by described switch, with the indication should be processed business.

14. intelligent network as claimed in claim 8 is characterized in that, described network element is to handle the service control point of telecommunication call by telecommunications switch.

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