CN117956079A - Telephone interaction information processing method and device, electronic equipment and storage medium - Google Patents
Telephone interaction information processing method and device, electronic equipment and storage medium Download PDFInfo
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- 230000003993 interaction Effects 0.000 title claims abstract description 66
- 230000010365 information processing Effects 0.000 title claims abstract description 26
- 238000003672 processing method Methods 0.000 title claims description 20
- 238000000034 method Methods 0.000 claims abstract description 14
- 238000012545 processing Methods 0.000 claims abstract description 12
- 238000004590 computer program Methods 0.000 claims description 9
- 230000002452 interceptive effect Effects 0.000 claims description 8
- 238000005516 engineering process Methods 0.000 abstract description 3
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
- H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
- H04M3/5166—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing in combination with interactive voice response systems or voice portals, e.g. as front-ends
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- G—PHYSICS
- G10—MUSICAL INSTRUMENTS; ACOUSTICS
- G10L—SPEECH ANALYSIS TECHNIQUES OR SPEECH SYNTHESIS; SPEECH RECOGNITION; SPEECH OR VOICE PROCESSING TECHNIQUES; SPEECH OR AUDIO CODING OR DECODING
- G10L15/00—Speech recognition
- G10L15/26—Speech to text systems
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
- H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
- H04M3/5183—Call or contact centers with computer-telephony arrangements
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- Audiology, Speech & Language Pathology (AREA)
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- Physics & Mathematics (AREA)
- Acoustics & Sound (AREA)
- Multimedia (AREA)
- Telephonic Communication Services (AREA)
Abstract
The present application relates to the field of information processing technologies, and in particular, to a method and apparatus for processing telephone interaction information, an electronic device, and a storage medium. The method comprises the following steps: firstly, acquiring a number set stored in a preset cloud, wherein the number set comprises at least one number; dialing a number in the number set based on a preset telephone interaction tool; acquiring real-time sound of a telephone; performing voice recognition on the real-time voice of the telephone to obtain a real-time text of the telephone; determining a call state based on the real-time text of the telephone, adding a mark to the dialed number based on the call state, and sending the mark to a preset cloud; wherein, the call state includes: at least one of no signal, busy traffic, need of manual intervention, no space number; the indicia are used to identify different call states. Therefore, the number set in the scheme provided by the application can be cloud-up, and the numbers are maintained through the marks.
Description
Technical Field
The present application relates to the field of information processing technologies, and in particular, to a method and apparatus for processing telephone interaction information, an electronic device, and a storage medium.
Background
In the existing scheme, the telephone is connected with the computer through the USB, then the telephone is used for interactive dialing by using developed specific dialing software, customer maintenance is needed when the telephone is dialed, the customer relationship is separated from other system customer relationship systems, and the use cost is greatly increased.
The intelligent dialing function cannot be provided, dialing can be triggered manually only, and customer information is required to be maintained manually after invalid customers are judged, so that a lot of unnecessary workload is increased.
Disclosure of Invention
In view of this, embodiments of the present application are directed to providing a telephone interaction information processing method, apparatus, electronic device, and storage medium.
The first aspect of the present application provides a telephone interaction information processing method, including:
acquiring a number set stored in a preset cloud, wherein the number set comprises at least one number;
dialing a number in the number set based on a preset telephone interaction tool;
acquiring real-time sound of a telephone;
Performing voice recognition on the real-time voice of the telephone to obtain a real-time text of the telephone;
determining a call state based on the real-time text of the telephone, adding a mark to the dialed number based on the call state, and sending the mark to a preset cloud;
wherein, the call state includes: at least one of no signal, busy traffic, need of manual intervention, no space number;
The indicia are used to identify different call states.
In some embodiments, further comprising:
Acquiring account information;
Starting the telephone interaction tool based on the account information;
and if the telephone interaction tool is started to fail, returning a connection failure identification.
In some embodiments, the determining a call state based on the phone real-time text includes:
Inquiring keywords in the real-time text of the telephone; wherein the keywords are pre-configured;
and determining the call state based on the keywords in the real-time text of the telephone.
In some embodiments, further comprising:
if the call state is the telephone traffic busy, the number is dialed again after the preset time length.
In some embodiments, further comprising:
and if the call state is that manual intervention is needed, arranging related personnel to call with the call opposite terminal.
In some embodiments, further comprising:
and eliminating numbers which do not accord with a preset rule in the number set.
In some embodiments, further comprising:
And selecting the number which is not dialed in the number set to dial after completing one call for a preset time.
In some embodiments, when the manual intervention is performed, determining the sex of the user at the opposite end of the call based on the related information of the number being dialed and the real-time sound of the telephone, and arranging a related person matched with the sex of the user at the opposite end as a telephone operator to communicate with the opposite end of the call;
user information of the call opposite end is displayed, a user history call record is matched with a preset telephone traffic rule to assist telephone operators.
A second aspect of the present application provides a telephone interaction information processing apparatus comprising:
The system comprises an acquisition module, a cloud computing module and a cloud computing module, wherein the acquisition module is used for acquiring a number set stored in a preset cloud, and the number set comprises at least one number;
the dialing module is used for dialing the numbers in the number set based on a preset telephone interaction tool;
The acquisition module is also used for acquiring real-time sound of the telephone;
the recognition module is used for carrying out voice recognition on the real-time voice of the telephone to obtain a real-time text of the telephone;
The marking module is used for determining a call state based on the real-time text of the telephone, adding a mark to a dialed number based on the call state and sending the mark to a preset cloud;
Wherein, the call state includes: at least one of no signal, busy traffic, need of manual intervention, no space number; the indicia are used to identify different call states.
A third aspect of the present application provides an electronic apparatus, comprising: a processor and a memory for storing a program executable by the processor;
The processor is configured to implement the telephone interaction information processing method described above by running the program in the memory.
A fourth aspect of the present application provides a computer-readable storage medium having stored thereon a computer program which, when executed by a processor, causes the processor to perform a telephone interaction information processing method as described above.
The application provides a telephone interaction information processing method, which comprises the steps of firstly, obtaining a number set stored in a preset cloud, wherein the number set comprises at least one number; dialing a number in the number set based on a preset telephone interaction tool; acquiring real-time sound of a telephone; performing voice recognition on the real-time voice of the telephone to obtain a real-time text of the telephone; determining a call state based on the real-time text of the telephone, adding a mark to the dialed number based on the call state, and sending the mark to a preset cloud; wherein, the call state includes: at least one of no signal, busy traffic, need of manual intervention, no space number; the indicia are used to identify different call states. The number set (client data) in the scheme provided by the application can be cloud, the clients can be maintained anytime and anywhere, the interfaces are provided, the clients can be maintained by other systems, and the workload of the users is reduced. The user does not need to manually trigger dialing, the client information is intelligently maintained, and unnecessary workload is avoided.
Drawings
The above and other objects, features and advantages of the present application will become more apparent by describing embodiments of the present application in more detail with reference to the attached drawings. The accompanying drawings are included to provide a further understanding of embodiments of the application and are incorporated in and constitute a part of this specification, illustrate the application and together with the embodiments of the application, and not constitute a limitation to the application. In the drawings, like reference numerals generally refer to like parts or steps.
Fig. 1 is a flow chart of a telephone interaction information processing method according to an embodiment of the present application.
Fig. 2 is a schematic diagram of a telephone interaction information processing apparatus according to an embodiment of the present application.
Fig. 3 is a schematic structural diagram of an electronic device according to an embodiment of the present application.
Detailed Description
The following description of the embodiments of the present invention will be made clearly and completely with reference to the accompanying drawings, in which it is apparent that the embodiments described are only some embodiments of the present invention, but not all embodiments. All other embodiments, which can be made by those skilled in the art based on the embodiments of the invention without making any inventive effort, are intended to be within the scope of the invention.
Summary of the application
In the existing scheme, the telephone is connected with the computer through the USB, then the telephone is used for interactive dialing by using developed specific dialing software, customer maintenance is needed when the telephone is dialed, the customer relationship is separated from other system customer relationship systems, and the use cost is greatly increased. The intelligent dialing function cannot be provided, dialing can be triggered manually only, and customer information is required to be maintained manually after invalid customers are judged, so that a lot of unnecessary workload is increased.
In view of the above, the present application provides a method, an apparatus, an electronic device, and a storage medium for processing telephone interaction information. Firstly, acquiring a number set stored in a preset cloud, wherein the number set comprises at least one number; dialing a number in the number set based on a preset telephone interaction tool; acquiring real-time sound of a telephone; performing voice recognition on the real-time voice of the telephone to obtain a real-time text of the telephone; determining a call state based on the real-time text of the telephone, adding a mark to the dialed number based on the call state, and sending the mark to a preset cloud; wherein, the call state includes: at least one of no signal, busy traffic, need of manual intervention, no space number; the indicia are used to identify different call states. The number set (client data) in the scheme provided by the application can be cloud, the clients can be maintained anytime and anywhere, the interfaces are provided, the clients can be maintained by other systems, and the workload of the users is reduced. The user does not need to manually trigger dialing, the client information is intelligently maintained, and unnecessary workload is avoided.
Exemplary method
Fig. 1 is a flow chart of a telephone interaction information processing method according to an embodiment of the present application. As shown in fig. 1, the method includes the following.
Step S110, a number set stored in a preset cloud is obtained, wherein the number set comprises at least one number;
It should be noted that, in the scheme provided by the application, the number set is stored in the preset cloud, so that the cloud of the client data (namely, a series of data comprising the number set of the client) can be realized, the client can be maintained anytime and anywhere, and the client can be maintained by other systems by providing an interface.
Specifically, the number set includes a plurality of numbers. These numbers may be the customer's number or other numbers that need to be contacted.
Step S120, dialing the number in the number set based on a preset telephone interaction tool;
Specifically, the telephone interaction tool can be an entity calling device or a network telephone. In the scheme provided by the application, dialing of each number in the number set is completed mainly by means of a telephone interaction tool. Based on this, the application is not limited as to the type of telephony interaction tool specifically adopted.
Step S130, acquiring real-time sound of a telephone;
In practical applications, after dialing a number, real-time voice of the phone can be obtained, where real-time voice refers to voice of the phone after dialing, and not voice after switching on. Specifically, the phone sound herein refers to the sound at both ends of communication.
Step S140, performing voice recognition on the real-time voice of the telephone to obtain a real-time text of the telephone;
it should be noted that any existing voice recognition technology can be adopted in the scheme provided by the application, and the real-time voice of the dialogue machine is recognized to obtain the real-time text of the phone.
Step S150, determining a call state based on the real-time text of the telephone, adding a mark to the dialed number based on the call state, and sending the mark to a preset cloud;
Wherein, the call state includes: at least one of no signal, busy traffic, need of manual intervention, no space number; the indicia are used to identify different call states.
By setting the scheme provided by the application, the number set (client data) can be cloud, the maintenance of the data can be completed in the form of the tag, the client can be maintained anytime and anywhere, the client can be maintained by other systems by providing the interface, and the workload of the user is reduced. Automatic trigger dials, intelligent maintenance customer information, avoids increasing unnecessary work load.
It should be noted that, in order to dial the number in the number set based on the preset telephone interaction tool; the permission to use the telephone interaction tool needs to be acquired in advance, and the scheme provided by the application further comprises the following steps:
Acquiring account information;
Starting the telephone interaction tool based on the account information;
and if the telephone interaction tool is started to fail, returning a connection failure identification.
By the arrangement, the use authority of the interactive tool can be obtained in advance, so that the telephone interactive tool can be started normally or used for dialing numbers.
In some embodiments, the determining a call state based on the phone real-time text includes:
Inquiring keywords in the real-time text of the telephone; wherein the keywords are pre-configured;
and determining the call state based on the keywords in the real-time text of the telephone.
In practical applications, a business hall or a communication partner communicating after dialing a telephone number will return information. For example: the application provides a scheme which can give text of sentences to determine call states. For example: no signal, busy traffic, manual intervention, no space.
Further, after determining the call state, the number may be further processed based on the specific call state. For example: if the call state is the telephone traffic busy, the number is dialed again after the preset time length. And if the call state is that manual intervention is needed, arranging related personnel to call with the call opposite terminal.
In some embodiments, when the manual intervention is performed, determining the sex of the user at the opposite end of the call based on the related information of the number being dialed and the real-time sound of the telephone, and arranging a related person matched with the sex of the user at the opposite end as a telephone operator to communicate with the opposite end of the call;
It should be noted that in some special industries, users may have certain requirements on the sex of the staff. For example, some industries that design privacy concerns (e.g., buying and selling underwear) female customers prefer to talk to female operators. Based on the above, the scheme provided by the application can be that the sex of the user at the opposite end of the call is determined, and if the sex is female, female related personnel are arranged as telephone traffic personnel to communicate with the opposite end of the call;
further, user information of the call opposite end is displayed, a user history call record is matched with a preset telephone traffic rule to assist telephone operators. By the arrangement, prompt provided for telephone operators can be provided, so that the telephone operators can communicate better.
Further, in practical applications, there may be some other wrong numbers (for example, one more number) or unwanted numbers in the number set (for example, when the user needs a domestic number, the possible foreign numbers in the number set are unwanted numbers), so the scheme provided by the application further includes: and eliminating numbers which do not accord with a preset rule in the number set.
Further, the scheme provided by the application further comprises the following steps: and selecting the number which is not dialed in the number set to dial after completing one call for a preset time.
By the arrangement, dialing of a plurality of numbers can be automatically completed. Specifically, the preset duration may be 10 seconds.
The scheme provided by the application is further described below by combining various preferred embodiments.
In some embodiments, the telephone interaction information processing method mainly comprises the following steps:
1. Starting phone connection interaction software, starting WebSocket service, and waiting for interaction with an information system; and thus, interacting with the information system to obtain a number set or upload a label.
2. And starting an independent telephone interactive information system, and logging in an account number to verify the identity of the user. After the system is started, connecting the telephone interaction software through the WebSocket, if the connection is successful, automatically authorizing the telephone interaction software, and if the connection is failed, prompting that the telephone interaction connection is failed; the arrangement can dial the number based on the independent telephone interaction information system.
3. The telephone interaction information system can also be integrated into telephone connection interaction software, and interacts with the telephone through ExecuteScript interaction modes after the user logs in and authorizes, if the connection is successful, the telephone interaction software is automatically authorized, and if the connection fails, the telephone interaction is prompted to fail;
4. After receiving the authorization, the phone interaction software interacts with the phone through the USB bus to confirm whether the phone is normally connected or not, and activates the phone, and before the phone is activated, the dialing key is in a locking state and can not dial, and the phone can only answer the phone;
5. after the telephone interaction information is started, acquiring configuration maintained in the cloud system, and monitoring configuration change, wherein the configuration comprises
5.1. And (3) the interval of intelligent dialing, namely the time length of each dialing interval, the system defaults to 10 seconds, and after the last call is ended, the next call is automatically dialed for 10 seconds.
5.2. The number of dialing each time, the maximum number of dialing of AI batch is set, and the default is not limited.
5.3. The no-signal customer processing scheme is used for configuring no-signal related keywords, detecting the no-signal related keywords by adopting a voice-to-text mode through real-time voice of the telephone, and judging whether the no-signal related keywords are no-signal.
5.4. The telephone traffic busy processing scheme is used for configuring relevant keywords of telephone traffic busy, detecting the corresponding keywords of telephone traffic busy by adopting a voice-to-text mode through real-time sound of the telephone set, and judging whether the keywords are signal-free or not.
5.5. And setting a manual intervention condition, defaulting to be connected, and providing the conversation duration, the conversation times and the connection conversation keywords for checking and intervention.
6. After the phone interaction information is started, a client can select one-to-one dialing follow-up according to cloud system maintenance allocation, screening conditions can also be set, and the intelligent follow-up mode can be selected to be entered;
7. after the intelligent follow-up mode is selected, the system automatically generates a telephone traffic task and starts automatic dialing;
8. the system can carry out different logic processing according to whether the telephone is connected or not;
9. if the telephone is not connected, the signal of the telephone box needs to be followed to judge that the other party has no signal, no number and busy telephone traffic;
9.1. the other party does not have a signal, and reenters the dialing queue according to the configuration maintained by the cloud system;
9.2. If the number is empty, judging that the client number is invalid, and automatically submitting the number to an invalidation processing by the system;
9.3. The telephone traffic is busy, the dialing queue is added again according to the cloud system configuration, and the dialing is carried out again after the default of 30 minutes; the addition sequence defaults to adopting the planned dialing time;
9.4. After the task is completed, prompting the completion of the dialing task;
10. If the telephone is switched on, judging whether the telephone is answered by manual intervention according to the manual intervention condition.
10.1. The robot calls, automatically monitors gender according to the list information of the dialing task and the information returned by the telephone, and matches the telephone traffic rule to perform voice interaction with the user;
10.1.1. Judging user intention according to the interactive voice analysis, automatically maintaining call information, and automatically generating a next follow-up plan;
10.2. manual dialogue, automatically displaying user information, user history call records, and matching telephone traffic rules to assist telephone traffic personnel;
10.2.1. after the manual dialogue hangs up, the manual work can remark the dialing effect and the next follow-up plan in a voice mode; the communication remarks can also be made through the external hardware equipment such as a keyboard, a mouse and the like.
The scheme provided by the application can realize cloud uploading of the client data, can maintain the client at any time and any place, and can provide an interface for other systems to maintain the client; the client follows the intelligent maintenance reminding, automatically dials, automatically judges the effectiveness of the client according to the dialing condition, and reduces the workload of the user; and WebSocket, executeScript, interaction of three modes of desktop programs is provided, interaction experience is enhanced, and the method is applicable to web pages, embedded web page applications and desktop program scenes.
Exemplary apparatus
The device embodiment of the application can be used for executing the method embodiment of the application. For details not disclosed in the embodiments of the apparatus of the present application, please refer to the embodiments of the method of the present application.
Fig. 2 is a block diagram of a telephone interaction information processing apparatus according to an embodiment of the present application. As shown in fig. 2, the apparatus includes:
the obtaining module 21 is configured to obtain a number set stored in a preset cloud, where the number set includes at least one number;
A dialing module 22, configured to dial numbers in the number set based on a preset telephone interaction tool;
the acquisition module 21 is further used for acquiring real-time sound of the telephone;
The recognition module 23 is used for performing voice recognition on the real-time voice of the telephone to obtain a real-time text of the telephone;
The marking module 24 is configured to determine a call state based on the real-time text of the phone, add a mark to the dialed number based on the call state, and send the mark to a preset cloud;
Wherein, the call state includes: at least one of no signal, busy traffic, need of manual intervention, no space number; the indicia are used to identify different call states.
An acquisition module 21 for acquiring an original image including a retina;
In some embodiments, further comprising:
Acquiring account information;
Starting the telephone interaction tool based on the account information;
and if the telephone interaction tool is started to fail, returning a connection failure identification.
In some embodiments, the determining a call state based on the phone real-time text includes:
Inquiring keywords in the real-time text of the telephone; wherein the keywords are pre-configured;
In some embodiments, further comprising:
if the call state is the telephone traffic busy, the number is dialed again after the preset time length.
And if the call state is that manual intervention is needed, arranging related personnel to call with the call opposite terminal.
In some embodiments, when the manual intervention is performed, determining the sex of the user at the opposite end of the call based on the related information of the number being dialed and the real-time sound of the telephone, and arranging a related person matched with the sex of the user at the opposite end as a telephone operator to communicate with the opposite end of the call;
user information of the call opposite end is displayed, a user history call record is matched with a preset telephone traffic rule to assist telephone operators.
In some embodiments, further comprising:
and eliminating numbers which do not accord with a preset rule in the number set.
In some embodiments, further comprising:
And selecting the number which is not dialed in the number set to dial after completing one call for a preset time.
Exemplary electronic device
Next, an electronic device according to an embodiment of the present application is described with reference to fig. 3. Fig. 3 illustrates a block diagram of an electronic device according to an embodiment of the application.
As shown in fig. 3, electronic device 300 includes one or more processors 310 and memory 320.
The processor 310 may be a Central Processing Unit (CPU) or other form of processing unit having data processing and/or instruction execution capabilities, and may control other components in the electronic device 300 to perform desired functions.
Memory 320 may include one or more computer program products that may include various forms of computer-readable storage media, such as volatile memory and/or non-volatile memory. The volatile memory may include, for example, random Access Memory (RAM) and/or cache memory (cache), and the like. The non-volatile memory may include, for example, read Only Memory (ROM), hard disk, flash memory, and the like. One or more computer program instructions may be stored on the computer readable storage medium that can be executed by the processor 310 to implement the telephone interaction information processing method and/or other desired functions of the various embodiments of the present application described above. Various contents such as category correspondence may also be stored in the computer-readable storage medium.
In one example, the electronic device 300 may further include: input device 330 and output device 340, which are interconnected by a bus system and/or other form of connection mechanism (not shown).
In addition, the input device 330 may also include, for example, a keyboard, a mouse, an interface, and the like. The output device 340 may output various information including analysis results and the like to the outside. The output device 340 may include, for example, a display, speakers, a printer, and a communication network and remote output devices connected thereto, etc.
Of course, only some of the components of the electronic device that are relevant to the present application are shown in fig. 3 for simplicity, components such as buses, input/output interfaces, etc. being omitted. In addition, the electronic device may include any other suitable components depending on the particular application.
Exemplary computer program product and computer readable storage Medium
In addition to the methods and apparatus described above, embodiments of the application may also be a computer program product comprising computer program instructions which, when executed by a processor, cause the processor to perform the steps in a method of processing information for a cellular telephone interaction according to various embodiments of the application described in the "exemplary methods" section of this specification.
The computer program product may write program code for performing operations of embodiments of the present application in any combination of one or more programming languages, including an object oriented programming language such as Java, C++ or the like and conventional procedural programming languages, such as the "C" programming language or similar programming languages. The program code may execute entirely on the user's computing device, partly on the user's device, as a stand-alone software package, partly on the user's computing device, partly on a remote computing device, or entirely on the remote computing device or server.
Furthermore, embodiments of the present application may also be a computer-readable storage medium, on which computer program instructions are stored, which, when being executed by a processor, cause the processor to perform the steps in a telephone interaction information processing method according to various embodiments of the present application described in the above "exemplary method" section of the present specification.
The computer readable storage medium may employ any combination of one or more readable media. The readable medium may be a readable signal medium or a readable storage medium. The readable storage medium may include, for example, but is not limited to, an electronic, magnetic, optical, electromagnetic, infrared, or semiconductor system, apparatus, or device, or a combination of any of the foregoing. More specific examples (a non-exhaustive list) of the readable storage medium would include the following: an electrical connection having one or more wires, a portable disk, a hard disk, random Access Memory (RAM), read-only memory (ROM), erasable programmable read-only memory (EPROM or flash memory), optical fiber, portable compact disk read-only memory (CD-ROM), an optical storage device, a magnetic storage device, or any suitable combination of the foregoing.
The foregoing description has been presented for purposes of illustration and description. Furthermore, this description is not intended to limit embodiments of the application to the form disclosed herein. Although a number of example aspects and embodiments have been discussed above, a person of ordinary skill in the art will recognize certain variations, modifications, alterations, additions, and subcombinations thereof.
Claims (10)
1. A telephone interactive information processing method, characterized by comprising:
acquiring a number set stored in a preset cloud, wherein the number set comprises at least one number;
dialing a number in the number set based on a preset telephone interaction tool;
acquiring real-time sound of a telephone;
Performing voice recognition on the real-time voice of the telephone to obtain a real-time text of the telephone;
determining a call state based on the real-time text of the telephone, adding a mark to the dialed number based on the call state, and sending the mark to a preset cloud;
Wherein, the call state includes: at least one of no signal, busy traffic, need of manual intervention, no space number; the indicia are used to identify different call states.
2. The telephone interaction information processing method according to claim 1, further comprising:
Acquiring account information;
Starting the telephone interaction tool based on the account information;
and if the telephone interaction tool is started to fail, returning a connection failure identification.
3. The method for processing telephone interaction information according to claim 1, wherein the determining a call state based on the telephone real-time text comprises:
inquiring keywords in the real-time text of the telephone; wherein the keywords are preconfigured.
4. The telephone interaction information processing method according to claim 1, further comprising:
if the call state is the telephone traffic busy, the number is dialed again after the preset time length.
And if the call state is that manual intervention is needed, arranging related personnel to call with the call opposite terminal.
5. The telephone interaction information processing method according to claim 4, wherein,
When the manual intervention is carried out, the sex of the user at the opposite end of the call is determined based on the related information of the number being dialed and the real-time sound of the telephone, and the related personnel matched with the sex of the user at the opposite end is arranged as telephone traffic personnel to carry out the call with the opposite end of the call;
user information of the call opposite end is displayed, a user history call record is matched with a preset telephone traffic rule to assist telephone operators.
6. The telephone interaction information processing method according to claim 1, further comprising:
and eliminating numbers which do not accord with a preset rule in the number set.
7. The telephone interaction information processing method according to claim 1, further comprising:
And selecting the number which is not dialed in the number set to dial after completing one call for a preset time.
8. A telephone interactive information processing apparatus, comprising:
The system comprises an acquisition module, a cloud computing module and a cloud computing module, wherein the acquisition module is used for acquiring a number set stored in a preset cloud, and the number set comprises at least one number;
the dialing module is used for dialing the numbers in the number set based on a preset telephone interaction tool;
The acquisition module is also used for acquiring real-time sound of the telephone;
the recognition module is used for carrying out voice recognition on the real-time voice of the telephone to obtain a real-time text of the telephone;
The marking module is used for determining a call state based on the real-time text of the telephone, adding a mark to a dialed number based on the call state and sending the mark to a preset cloud;
Wherein, the call state includes: at least one of no signal, busy traffic, need of manual intervention, no space number; the indicia are used to identify different call states.
9. An electronic device, comprising: a processor and a memory for storing a program executable by the processor;
The processor is configured to implement the telephone interaction information processing method according to any one of claims 1 to 7 by running a program in the memory.
10. A computer-readable storage medium, characterized in that the computer-readable storage medium has stored thereon a computer program which, when executed by a processor, causes the processor to execute the telephone interaction information processing method according to any one of claims 1 to 7.
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