CN117636540A

CN117636540A - Intelligent cabinet picking abnormality processing method, client and electronic equipment

Info

Publication number: CN117636540A
Application number: CN202311451910.7A
Authority: CN
Inventors: 解亚婷
Original assignee: Beijing Sankuai Online Technology Co Ltd
Current assignee: Beijing Sankuai Online Technology Co Ltd
Priority date: 2023-11-02
Filing date: 2023-11-02
Publication date: 2024-03-01

Abstract

The disclosure provides an intelligent cabinet picking abnormality processing method, a client and electronic equipment, wherein the method comprises the following steps: receiving a cabinet identifier input by a user for collecting a part in a part collecting operation, wherein the intelligent cabinet indicated by the cabinet identifier is a target intelligent cabinet for the part collecting operation; receiving a request for helping to get the part triggered by the problem of getting the part in the target intelligent cabinet by a user; displaying attribute features related to the picking problem scene on a picking help page for a picking user to confirm; determining attribute characteristics of an order to be fetched according to selection or reply operation of the fetching user on the displayed attribute characteristics; and displaying a solution path object matched with the attribute characteristics of the order to be taken, so that the taking user initiates to solve the taking problem by an executive corresponding to the solution path object based on the solution path object to find the order to be taken object of the taking user, wherein the executive is one of a distribution person, a service manager or the taking user of the order to be taken object.

Description

Intelligent cabinet picking abnormality processing method, client and electronic equipment

Technical Field

The embodiment of the disclosure relates to the technical field of article distribution, in particular to an intelligent cabinet picking abnormality processing method, a client and electronic equipment.

Background

In the field of electronic commerce, since the delivery of goods, meals and other articles is directly related to the experience of the ordering user, the delivery of the articles has become a very important link in electronic commerce. For the delivery of articles, operators have provided storage devices in most communities and have proposed delivery methods for delivering articles to storage devices near the destination address to increase delivery efficiency.

For the distribution mode of the intelligent cabinet, in practical application, a pickup user may not be able to pick up an order article from the intelligent cabinet due to some problems. When a pickup user encounters a pickup problem, the pickup user often contacts a platform customer service by means of the subjective of the user. However, take tableware from take-out intelligent cabinets has peak time and timeliness. On one hand, customer service cannot bear load, users often need to wait in line, on the other hand, customer service does not know the specific condition of an order, needs to repeatedly inquire the specific information of the users, and has low solving efficiency.

Disclosure of Invention

An object of the embodiments of the present disclosure is to provide a new technical solution for handling abnormal picking of intelligent cabinets, so as to improve the efficiency of picking problem.

According to a first aspect of the present disclosure, there is provided an intelligent cabinet picking exception handling method, adapted to a client of a picking user, including:

receiving a cabinet identifier input by a user through a code scanning in a piece taking operation, wherein the intelligent cabinet indicated by the cabinet identifier is a target intelligent cabinet aimed at by the piece taking operation;

receiving a pickup help request triggered by a pickup encountering a problem from the target intelligent cabinet by a pickup user;

displaying at least one attribute characteristic related to the picking problem scene on a picking help page for the picking user to confirm;

determining attribute characteristics of an order to be fetched according to selection or reply operation of a pickup user on the displayed attribute characteristics on the pickup help page;

a solution path object which is matched with the attribute characteristics of the order to be taken for solving the order taking problem is displayed, so that an order taking user initiates an executive corresponding to the solution path object to solve the order taking problem to find an order object to be taken of the order taking user based on the solution path object; the solution path object corresponds to a corresponding executive party, the executive party is one of a distributing person, a service manager or a self-help taking part of the taking user of the object to be taken, and the service manager is, for example, customer service or station length.

Optionally, the at least one attribute feature related to the pick-up problem scenario includes a first attribute feature related to order dispatch time; under the condition that the selection or reply of the first attribute characteristic by the pickup user indicates that the dispatch time of the order to be picked exceeds a first set duration, displaying a first solution path object for solving the pickup problem by contacting a service manager on the pickup help page; wherein the first solution path object includes a control to contact a service manager.

Optionally, the at least one attribute feature related to the pick-up problem scenario includes a second attribute feature regarding whether the target intelligent cabinet is consistent with an intelligent cabinet in the pick-up notice;

when the selection or reply of the second attribute feature by the pickup user indicates that the target intelligent cabinet is consistent with the intelligent cabinet in the pickup notification, displaying at least one of a second solution path object for solving the pickup problem by contacting a service manager and a third solution path object for solving the pickup problem by contacting a delivery person on the pickup help page; wherein the second solution path object comprises a control for contacting a service manager, and the third solution path object comprises a solution path description or a control for contacting a distribution person; and/or the number of the groups of groups,

When the selection or reply of the second attribute feature by the pickup user indicates that whether the target intelligent cabinet is consistent with the intelligent cabinet in the pickup notification cannot be determined, displaying the fourth solution path object for solving the pickup problem by contacting the delivery personnel on the pickup help page; and/or the number of the groups of groups,

when the selection or reply of the second attribute feature by the picking user indicates that the target intelligent cabinet is inconsistent with the intelligent cabinet in the picking notification, displaying a fifth solution path object for solving the picking problem through cabinet changing and code scanning on the picking help page, wherein the fifth solution path object comprises a cabinet changing and code scanning control; the cabinet-changing code-scanning control is used for opening a code-scanning page when triggered.

Optionally, the at least one attribute feature related to the pick-up problem scene includes a third attribute feature related to whether the pick-up user can determine a gate where the object of the order to be picked is located through a gate window;

under the condition that the selection or reply of the third attribute characteristic by the pickup user indicates that the pickup user cannot determine the grid where the article to be picked is located, according to the pickup problem scene, displaying at least one of a sixth solution path object for solving the pickup problem by contacting a service manager and a seventh solution path object for solving the pickup problem by contacting a delivery person on the pickup help page, or displaying other attribute characteristics related to the pickup problem scene for the pickup user to confirm continuously;

Wherein the other attribute features include a second attribute feature regarding whether the target intelligent cabinet is consistent with the intelligent cabinet in the pick notification.

the solution path object of the feature option corresponding to the third attribute feature comprises a control of self-service cabinet opening;

after the pickup help page displays the third attribute feature for confirmation by the pickup user, the method further comprises: displaying a cabinet opening page corresponding to the target intelligent cabinet under the condition that the operation object is detected to be triggered; the cabinet opening page comprises an input box for inputting the grid number of the grid where the article to be taken is located and a control for sending a cabinet opening request to the grid number input in the input box;

receiving a grid number input by a user in the input box;

and responding to the control of the cabinet opening request to be triggered, and sending the cabinet opening request aiming at the grid number to a server, so that the server opens a cabinet door of the grid number input by a user.

Optionally, after receiving the request for help to get the part triggered by the problem encountered by the user to get the part in the target intelligent cabinet, the method further includes:

under the condition that the picking up problem scene has a deterministic solving way without determining the attribute characteristics of an order to be picked up to a picking up user, or under the condition that the system can determine the corresponding solving way according to the grid state of the target grid of the target intelligent cabinet which is opened by the picking up user, canceling the step of displaying at least one attribute characteristic related to the picking up problem scene on the picking up help page for the picking up user to confirm, and directly displaying the solving way object corresponding to the picking up problem scene on the picking up help page.

Optionally, the displaying, on the pickup help page, at least one attribute feature related to the pickup problem scene for the pickup user to confirm includes:

displaying a pickup problem list on a pickup help page according to the pickup help request; the picking-up problem list comprises a plurality of picking-up problem items, and different picking-up problem items correspond to different picking-up problem scenes;

at least one attribute feature related to the pickup problem scene conforming to the user intention is displayed on the pickup help page for the pickup user to confirm.

according to the pickup help request, under the condition that a pickup user triggers a cabinet opening request aiming at the target intelligent cabinet within a second set time period, a pickup record item corresponding to the cabinet opening request is displayed on the pickup help page; the picking record item comprises picking information and a control for restarting the door, wherein the picking information comprises at least one of information related to an order article, a grid number allocated based on a cabinet opening request and a picking code.

According to a second aspect of the present disclosure, there is also provided a client, comprising:

the intelligent cabinet identification module is used for receiving cabinet identifications input by a pickup user through code scanning in the pickup operation, and the intelligent cabinet indicated by the cabinet identifications is a target intelligent cabinet aimed at by the pickup operation;

the picking-up problem request module is used for receiving a picking-up help request triggered by the picking-up problem of a picking-up user in the target intelligent cabinet;

the attribute characteristic query module is used for displaying at least one attribute characteristic related to the picking problem scene on the picking help page for the picking user to confirm;

The attribute feature determining module is used for determining attribute features of the to-be-picked order according to the selection or reply operation of the pick-up user on the displayed attribute features on the pick-up help page; the method comprises the steps of,

the solution path output module is used for displaying a solution path object matched with the attribute characteristics of the order to be taken for solving the solution path problem, so that a solution user initiates an executive party corresponding to the solution path object to solve the solution path problem to find an order object to be taken of the solution user based on the solution path object; the solution path object corresponds to a corresponding executive party, and the executive party is one of a distributing person, a service manager or a self-service pickup user of the object to be picked.

According to a third aspect of the present disclosure there is also provided an electronic device comprising a memory storing a computer program and a processor for executing the method according to the first aspect of the present disclosure under control of the computer program.

According to the embodiment of the disclosure, when a pickup user encounters a problem in a target intelligent cabinet, a pickup help request can be triggered through a unified entry provided by a client of the pickup user, after the client receives the pickup help request, a pickup help page is displayed, at least one attribute feature related to a pickup problem scene is displayed on the pickup help page for the pickup user to confirm, then, according to the reply or selection of the pickup user to the displayed attribute feature, the attribute feature of an order to be picked is determined, and then, a solution path object which is matched with the attribute feature of the order to be picked for solving the pickup problem is displayed on the pickup help page, so that the pickup user can find a corresponding executive party to solve the pickup problem, and further, an object of the order to be picked is found. In the embodiment of the disclosure, the client can combine the feature of the order to be acquired confirmed by the user of the object taking problem scene and the feature of the order to be acquired confirmed by the user of the object taking problem, perform accurate funnel-shaped distribution on solving paths by utilizing datamation and intellectualization, and the features of different order states correspond to different solving paths to find different executive parties, so that the object taking problem encountered by the user of the object taking problem can be solved more accurately and efficiently without finding customer service to solve the problem, thereby relieving the customer service line congestion problem in the peak period of the object taking problem, improving the efficiency of solving the object taking problem, enabling the user of the object taking problem to be rapidly found by the user of the object taking problem, and improving the user experience.

The foregoing objects, features and advantages of the disclosure will be more readily apparent from the following detailed description of the preferred embodiments taken in conjunction with the accompanying drawings.

Drawings

In order to more clearly illustrate the technical solution of the embodiments of the present invention, the drawings that are required to be used in the embodiments will be briefly described. It is appreciated that the following drawings depict only certain embodiments of the invention and are therefore not to be considered limiting of its scope.

FIG. 1 is a schematic diagram showing the composition of an article-dispensing system that can be used to implement a pick-exception handling method of an embodiment of the present disclosure;

FIG. 2 illustrates a flow diagram of a method of intelligent cabinet fetch exception handling, in accordance with some embodiments;

FIG. 3a illustrates an interface diagram of a get help page, showing a get questions list, according to some embodiments;

FIG. 3b illustrates an interface diagram of a get help page according to further embodiments;

FIG. 4a illustrates a relationship diagram that presents corresponding solution route objects according to a pick-up user's selection or reply to a presented attribute feature, in accordance with some embodiments;

FIG. 4b illustrates a relationship diagram for a corresponding solution route object based on a pick-up user's selection or reply to a presented attribute feature, according to further embodiments;

FIG. 4c illustrates a schematic diagram of an association between different attribute features, in accordance with some embodiments;

FIG. 4d illustrates a relationship diagram that presents corresponding solution route objects according to a selection or reply to the presented attribute feature by a pick-up user, according to further embodiments;

FIG. 5 illustrates an interface schematic of a cabinet page corresponding to a self-service cabinet approach;

FIG. 6 illustrates an interface schematic diagram of a get help page showing a get questions list and a get records item, according to yet other embodiments;

FIG. 7 shows a process diagram for presenting solution route objects directly from a get issues scenario;

FIG. 8 shows a schematic diagram of the interaction process in the case of the pick-up problem scenario in which the items in the cabinet are not pick-up users;

FIG. 9 shows an interface diagram of "one-screen operational feedback" on a get help page;

FIG. 10 is a block schematic of a client according to some embodiments;

fig. 11 is a schematic diagram of a hardware architecture of an electronic device according to some embodiments.

Detailed Description

Various exemplary embodiments of the present disclosure will now be described in detail with reference to the accompanying drawings. It should be noted that: the relative arrangement of the components and steps, numerical expressions and numerical values set forth in these embodiments do not limit the scope of the present disclosure unless it is specifically stated otherwise.

The following description of at least one exemplary embodiment is merely illustrative in nature and is in no way intended to limit the disclosure, its application, or uses.

Techniques, methods, and apparatus known to one of ordinary skill in the relevant art may not be discussed in detail, but are intended to be part of the specification where appropriate.

In all examples shown and discussed herein, any specific values should be construed as merely illustrative, and not a limitation. Thus, other examples of exemplary embodiments may have different values.

It should be noted that: like reference numerals and letters denote like items in the following figures, and thus once an item is defined in one figure, no further discussion thereof is necessary in subsequent figures.

It should be noted that, all actions for obtaining signals, instructions, information or data in the present disclosure are performed under the condition of conforming to the corresponding data protection rule policy of the country of location and obtaining the authorization given by the owner of the corresponding device.

< hardware configuration and application scenario >

The embodiment of the disclosure relates to an application scenario that a pickup user encounters a pickup problem and cannot finish pickup when the pickup user needs to pick order articles (such as meal articles) from an intelligent cabinet. When a pickup user encounters a pickup problem, for example, after opening a grid, the pickup user cannot find the object of the user, the grid is not opened, and the like, the user is often in subjective contact with a platform customer service. However, the intelligent cabinet has peak time and timeliness in taking tableware. On one hand, customer service cannot bear load, users often need to wait in line, on the other hand, customer service does not know the specific condition of an order, needs to repeatedly inquire the specific information of the users, and has low solving efficiency.

The inventor finds that a plurality of pieces are taken by tracking a large amount of customer complaint data, and the problem of taking the pieces does not necessarily only need to be a solution way for contacting customer service. For some get the piece problem, get the user and can accomplish self-service cabinet opening by oneself. For other pick-up problems, the problem can be solved by contacting the distribution personnel, and the distribution personnel can better know the problem condition, for example, the distribution personnel misplaces the cabinet or notifies that the cabinet is misplaced, etc. Under a large number of scenes, the traditional mode is too dependent on contact customer service, so that line congestion is caused, and customer service solution efficiency is low. The method for solving the problem of picking up the file in the related art has the problems of singleness and inefficiency, does not find the optimal solution way according to orders with different attribute characteristics, is not intelligent enough, not only affects the user experience, but also causes various resource waste.

In order to solve the problems in the related art, the present disclosure proposes a technical solution that can intelligently find the most efficient solution among more solutions according to the attribute features of the order. The technical scheme avoids the fact that the picking-up user depends too much on customer service, avoids the fact that the picking-up user contacts an improper person by himself or herself subjectively, delays precious time of the picking-up user, and solves the problem that the picking-up user cannot solve the problem in delay, and the method is data-based and intelligent. In addition, the technical scheme can effectively locate the problem according to the attribute characteristics of the problem order, and further find the most suitable solving way in various solving ways, reduce the solving way of mistesting and mismatching of the problem, solve the problem efficiently, and avoid the problem of disordered path or blind mistesting.

FIG. 1 is a schematic diagram of the composition of an article-dispensing system that may be used to implement a pick exception handling method in accordance with an embodiment of the present disclosure. The article distribution system can be integrally applied to a use scene of article distribution through the intelligent cabinet. As shown in fig. 1, the article delivery system may include a server 1000, a terminal device 2000 used by a pickup user, a terminal device 4000 used by a delivery user, and an intelligent cabinet 3000, where in fig. 1, the server 1000 is a server corresponding to a platform to which the intelligent cabinet 3000 belongs.

The terminal device 2000, the terminal device 4000, and the smart cabinet 3000 may be communicatively connected to the server 1000 through the same network, or different networks, to achieve information interaction.

The terminal device 4000 operates a delivery client for a delivery user, where the delivery client may be a local application, may also be an applet, and the delivery user may place an order on an object placed on a platform to which the intelligent cabinet belongs, or may place an order on another platform, where the delivery user may complete storage of the object in the intelligent cabinet through the delivery client, so that the pickup user may pick up the ordered object from the intelligent cabinet.

The terminal device 2000 operates a pickup client, which may be a local application or an applet, and a pickup user may take an order item from the intelligent cabinet through the pickup client.

The intelligent cabinet 3000 is in communication connection with the server 1000, and the server 1000 may send a cabinet opening instruction to the intelligent cabinet 3000 according to a cabinet opening request corresponding to a storage piece sent by the terminal device 4000, so as to complete storage of the article. The server 1000 may also open a corresponding bin port according to a bin opening request corresponding to the picking up of the picking up object sent by the terminal device 2000, so that the picking up user can pick up the ordered object from the bin.

Server 1000 is a service point providing processing, database, communication facilities. The server 1000 may be an integral server, a distributed server across multiple computers, a cloud server, or a server cluster deployed in the cloud, where order management and distribution management of the same platform may be performed by the same device in the server cluster, or may be performed by different devices in the server cluster, which is not limited herein.

In some embodiments, as shown in fig. 1, the server 1000 may include a processor 1100, a memory 1200, an interface device 1300, a communication device 1400.

The processor 1100 is configured to execute a computer program that may be written in an instruction set of an architecture such as x86, arm, RISC, MIPS, SSE, etc. The memory 1200 includes, for example, ROM (read only memory), RAM (random access memory), nonvolatile memory such as a hard disk, and the like. The interface device 1300 includes, for example, various bus interfaces such as a serial bus interface (including a USB interface), a parallel bus interface, and the like. The communication device 1400 can perform wired or wireless communication, for example; the communication device 1400 may include, for example, any module that performs WLAN, GPRS, 3G/4G/5G telecommunications.

In some embodiments, the memory 1200 of the server 1000 is used to store a computer program for controlling the processor 1100 to operate to implement the intelligent cabinet exception handling method according to embodiments of the present disclosure. The skilled person can design instructions according to the disclosed solution. How the instructions control the processor to operate is well known in the art and will not be described in detail here.

The terminal device 2000, 4000 may be, for example, a cell phone, a tablet computer, or other portable device, etc.

In some embodiments, as shown in fig. 1, terminal device 2000 may include a processor 2100, a memory 2200, an interface device 2300, a communication device 2400, a display device 2500, an input device 2600, a speaker 2700, a microphone 2800, and so forth.

The processor 2100 is configured to execute a computer program that may be written in an instruction set of an architecture such as x86, arm, RISC, MIPS, SSE, etc. The memory 2200 includes, for example, ROM (read only memory), RAM (random access memory), nonvolatile memory such as a hard disk, and the like. The interface device 2300 includes, for example, a USB interface, a headphone interface, and the like. The communication device 2400 can perform wired or wireless communication, for example, the communication device 2400 can include at least one short-range communication module, such as any module that performs short-range wireless communication based on short-range wireless communication protocols such as Hilink protocol, wiFi (IEEE 802.11 protocol), mesh, bluetooth, zigBee, thread, Z-Wave, NFC, UWB, liFi, and the like, and the communication device 4400 can also include a remote communication module, such as any module that performs WLAN, GPRS, 2G/3G/4G/5G remote communication. The display device 2500 is, for example, a liquid crystal display, a touch display, or the like. The input device 2600 may include, for example, a touch screen, a keyboard, and the like. The speaker 2700 is used to output an audio signal. Microphone 2800 is used to collect audio signals.

In some embodiments, the memory 2200 of the terminal device 2000 is configured to store a computer program for controlling the processor 2100 to operate to perform the fetch exception processing method according to the embodiments of the present disclosure.

The terminal device 4000 and the terminal device 2000 may have similar hardware structures, and are not described herein.

The intelligent cabinet 3000 includes a plurality of check mouths, and each check mouth is provided with cabinet door and tool to lock. As shown in fig. 1, the smart cabinet 3000 is also provided with a processor 3100, a memory 3200, an interface device 3300, a communication device 3400, and the like. The intelligent cabinet 3000 may be communicatively connected to the server 1000, so as to open a corresponding grid according to a cabinet opening instruction issued by the server 1000, so as to allow a dispensing user to store articles or allow a pickup user to pick up articles of an order, etc.

It should be understood that although fig. 1 shows only one server 1000, one terminal device 2000, one intelligent cabinet 3000, one terminal device 4000, it is not meant to limit the respective numbers, and the article distribution system may include a plurality of servers, a plurality of terminal devices, a plurality of intelligent cabinets, and the like.

< method example >

FIG. 2 is a flow diagram of a method of intelligent cabinet fetch exception handling, according to some embodiments. The method may be implemented, for example, by the terminal device 2000 operating a pick-up client as shown in fig. 1. As shown in fig. 2, the method may include the following steps S210 to S250:

step S210, receiving a cabinet identification input by a picking user through a code scanning in the picking operation, wherein the intelligent cabinet indicated by the cabinet identification is determined to be a target intelligent cabinet for the picking operation.

When a user needs to take a piece from the intelligent cabinet, the user terminal 2000 can be operated to open a code scanning page of the client so as to input the cabinet identification of the intelligent cabinet in a mode of scanning the two-dimension code on the intelligent cabinet. After receiving the cabinet identification, the client determines the intelligent cabinet indicated by the cabinet identification as a target intelligent cabinet aimed at by the current piece taking operation, and displays a piece taking page and the like corresponding to the target intelligent cabinet.

The user can input the cabinet identification through the two-dimensional code of the scanning intelligent cabinet in the operation of taking the part, so that the client opens the access part page of the target intelligent cabinet indicated by the cabinet identification, and then inputs the instruction of taking the part through the access part page, so that the client opens the access part page of the target intelligent cabinet and the like. In addition, when the client receives the cabinet identification input by the picking user through the code scanning, the picking page of the target intelligent cabinet can be directly opened under the condition that the historical operation of the picking user is the picking operation.

The user can also open the page of getting the client side first in the operation of getting the piece, then input the cabinet identification by scanning the two-dimension code of the intelligent cabinet, and the client side determines that the target intelligent cabinet corresponding to the page of getting the piece is the intelligent cabinet indicated by the cabinet identification according to the cabinet identification, and the like, without limitation.

In some examples, the pick-up operation may include the following steps S2111 to S2113:

in step S2111, the client displays the access page of the target intelligent cabinet indicated by the cabinet identifier obtained by scanning.

The client can open the access page of the target intelligent cabinet according to the cabinet identification obtained by scanning. The access page may include a save control and a get control for selection by a user.

In step S2112, the client receives a fetch instruction input by the user through the access page.

The get user may trigger the get instruction, for example, by triggering a get control provided by the get page.

In step S2113, the client responds to the fetching instruction, and displays a fetching page corresponding to the target intelligent cabinet.

For example, the client responds to the fetching instruction, and displays a fetching page for requesting the opening of the cabinet by inputting a fetching code.

For another example, the client responds to the pickup instruction, and can send the identity of the pickup user login to the server to match the to-be-picked order, if the to-be-picked order can be matched or the to-be-picked order of the corresponding target intelligent cabinet can be matched, the first pickup page showing the to-be-picked order to request for opening the cabinet is displayed, otherwise, the second pickup page which requests for opening the cabinet by inputting the pickup code is displayed.

After receiving the order of taking the part, if the user of taking the part does not log in at this time, the client can pop up a login page for the user of taking the part to log in, for example, the user of taking the part can select to use the registration information of other platforms to log in, etc., which is not limited herein. The identity of the user can be the mobile phone number of the user, or other identities, such as account numbers or identification card numbers, etc., without limitation. If the pickup user has an order to be picked up for which the target intelligent cabinet is located, the server 1000 will be able to match the order to be picked up under the name of the pickup user according to the identity of the pickup user login.

The first order taking page may include order taking items, each order taking item includes order information, order taking information, an opening control and the like, when the client detects that an opening control is triggered, an opening request is sent to a server for an order to be taken corresponding to the opening control, and the server determines a target grid port of a target intelligent cabinet for storing an object to be taken according to the opening request and sends an opening instruction for the target grid port to the target intelligent cabinet.

The second picking page may include a picking code input box for inputting a picking code, where after receiving the picking code input by the picking user in the picking code input box, the client sends a cabinet opening request for the picking code to the server, and the server determines, according to the cabinet opening request, a target grid for storing the object to be picked of the target intelligent cabinet according to the picking code, and sends a cabinet opening instruction for the target grid to the target intelligent cabinet.

The client can also provide a get page switching control on the first get page, and the client switches from displaying the first get page to displaying the second get page when detecting that the get page switching control is triggered.

Step S220, a request for help to get the part, triggered by the problem of the user to get the part in the target intelligent cabinet, is received.

In some examples, the client may set a control that encounters a pickup problem on the pickup page, that is, an entry that encounters a pickup problem. The get help request may be a request triggered by the get user through the portal. When the pickup user encounters a pickup problem, the pickup help request can be triggered through the control. In this example, for various problems possibly encountered in picking up, the picking up user can trigger a picking up help request through the control, and the corresponding problem solving entry is not required to be found according to a specific picking up problem scene, so that when the picking up user encounters a picking up problem, the picking up user can quickly obtain a solution to the picking up problem scene through the unified entry, and the problem solving efficiency is improved.

The pickup problems that may be encountered by the pickup user in pickup include, for example: 1) The system does not find the order to be fetched corresponding to the fetching code input by the fetching user, and at the moment, the fetching page displays prompt information of 'not finding the order'; 2) The open grid of the target intelligent cabinet is empty; 3) When helping others to take the parts, the user does not know how to operate, namely, the user does not know how to help others to take the parts; 4) The items in the open cell of the target intelligent cabinet are not items to be ordered, etc.

Aiming at the above pickup problems, other pickup problems exist, and the pickup user can trigger a pickup help request through the unified entrance so as to obtain a corresponding solving way.

In other examples, the get help request may also be a request triggered for a determined get issue. For example, when the pickup user inputs a pickup code, if the system cannot find a to-be-picked order corresponding to the pickup code, the client may pop up a window indicating the pickup problem, and provide a control for requesting help in the window, where the pickup help request may be a request triggered by the control, and is not limited herein.

In step S230, at least one attribute feature related to the pickup problem scenario is displayed on the pickup help page for confirmation by the pickup user.

And after receiving the pickup help request, the client displays a pickup help page, and interacts with the pickup user on the pickup problem in the pickup help page so as to provide a solution for the pickup user.

After the client displays the pickup help page, at least one attribute feature related to the pickup problem scene can be displayed on the pickup help page for the pickup user to confirm, so that the attribute feature of the to-be-picked order is determined according to the selection or reply of the displayed attribute feature by the pickup user.

In some examples, the pickup help request is a request triggered by the pickup user through a unified portal regarding the pickup problem, and the step S230 of displaying at least one attribute feature related to the scene of the pickup problem on the pickup help page for the pickup user to confirm may include the following steps: according to the pickup help request, a pickup problem list is displayed on a pickup help page; the picking-up problem list comprises a plurality of picking-up problem items, and different picking-up problem items correspond to different picking-up problem scenes; and displaying at least one attribute characteristic related to the pickup problem scene which accords with the user intention on the pickup help page for the pickup user to confirm.

The pickup problem scene conforming to the user intention can be determined according to the selection of the pickup problem item by the pickup user, namely, according to the pickup problem item selected by the pickup user, at least one attribute feature related to the pickup problem scene corresponding to the selected pickup problem item is displayed on the pickup help page.

For example, referring to fig. 3a, according to the pickup help request, the client displays a pickup help page P1, and displays a pickup problem list M1 on the pickup help page P1, where the pickup problem list M1 includes a first pickup problem item A1 corresponding to a pickup problem scenario that "the open bin of the target intelligent cabinet is empty", and the text of the first pickup problem item A1 is, for example, "the open cabinet is empty"; a second picking problem item A2 of the picking problem scene corresponding to the fact that the article in the open grid of the target intelligent cabinet is not an article to be picked, and the text of the second picking problem item A2 is for example "the article in the cabinet is not my"; a third pickup problem item A3 corresponding to a pickup problem scene of "how to help others pick up" is unclear, and the text description of the third pickup problem item A3 is, for example, "how to pick up by others" i want to help; a fourth pickup problem item A4 corresponding to the pickup problem scene of "no order to be picked up" is illustrated, for example, the text description of the fourth pickup problem item A4 is "page prompt does not find an order"; and a fifth pick-up problem item A5 corresponding to the other pick-up problem scenario, i.e. the other pick-up problems can be categorized as the fifth pick-up problem item.

The client can provide a selection control for each pickup problem item, the pickup user can select the pickup problem item corresponding to the current pickup problem scene through the selection control, and the client can display at least one attribute characteristic related to the corresponding pickup problem scene on the pickup help page for the pickup user to confirm according to the pickup problem item selected by the pickup user. For example, if the pickup user selects the fourth pickup problem item of "page prompt does not find an order", the client displays at least one attribute feature related to the pickup problem scene corresponding to "system does not find an order to be picked" on the pickup help page for the pickup user to confirm.

In addition, the pickup problem scene conforming to the user intention may be determined according to the selection or reply of the pickup user to the presented attribute feature, that is, the attribute feature may be fused with information about the pickup problem scene, etc., which is not limited herein.

In other examples, after displaying the pickup help page, the client may also prompt the pickup user to describe the encountered pickup problem scene through text input or voice input, and the client determines the current pickup problem scene through natural language understanding, so that at least one attribute feature related to the pickup problem scene is displayed on the pickup help page for the pickup user to confirm, which is not limited herein.

In still other examples, the get help request may also be a request triggered for a determined get question, or the like, that is, a get question scenario may be determined from the get help request. In these examples, as shown in fig. 3b, the pickup help page P1' may show at least one attribute feature related to the pickup problem scenario, where the attribute feature may be combined with a control function as a solution path object, or may provide the solution path object after being selected by a user, and the like, which is not limited herein.

As shown in fig. 3b, for a pickup scenario in which no to-be-picked order or the like is found, the pickup help page P1' may exhibit the following attribute features: the self-service cabinet opening options corresponding to the grid where the article is located can be found by the article taking user, the contact distribution personnel (rider) options corresponding to the grid where the article is not found by the article taking user, the contact customer service or station length options corresponding to overtime orders and the like. When the pickup user selects the option of contacting customer service or station, the pickup user can directly call the customer or station, can display the corresponding solution path object in a popup window or the like, and provides a control for contacting customer service or station on the solution path object, and the like, without limitation.

Step S240, determining the attribute features of the to-be-picked order according to the selection or reply operation of the pick-up user on the displayed attribute features on the pick-up help page.

The client can provide a control for determining the attribute characteristics of the to-be-picked order according to the displayed attribute characteristics, wherein the selection operation of the to-be-picked user on the displayed attribute characteristics refers to the operation of selecting the control, and the client determines the attribute characteristics of the to-be-picked order according to the selection operation of the to-be-picked user.

The reply operation of the pickup user on the displayed attribute features means that the pickup user describes the attribute features of the to-be-picked order through input words or languages, and the client determines the attribute features of the to-be-picked order through natural language understanding of the reply of the pickup user.

In some pick-up problem scenarios, the client may only need to show one attribute feature for confirmation by the pick-up user to determine the attribute feature of the order to be picked up.

In other pick-up problem scenarios, the client may also need to display multiple attribute features in a hierarchical manner for the pick-up user to confirm, so as to determine the attribute features of the to-be-picked order, where the displayed lower attribute features are related to the selection or reply content of the pick-up user to the displayed upper attribute features. For example, the client displays the first-level attribute features on the pickup help page, and when the attribute features of the to-be-picked order cannot be determined according to the selection or reply of the pickup user to the first-level attribute features, the client continues to display the second-level attribute features according to the selection or reply of the pickup user to the first-level attribute features until the attribute features of the to-be-picked order are determined.

Step S250 shows a solution path object matching the attribute features of the order to be fetched for solving the solution path problem, so that the solution path object is used to initiate the solution of the solution path problem by the executive corresponding to the solution path object to find the order to be fetched item of the solution path object.

In this embodiment, the illustrated solution object corresponds to a corresponding executing party, which is one of a distributing person (also referred to as a rider), a service manager, or a pickup user who is to pick up the ordered item. The service manager may be customer service or a station length responsible for distribution management or the like. Various examples of the present disclosure are described below using customer service as a service manager, and those skilled in the art will appreciate that the "customer service" referred to below may also be "station length".

In this embodiment, one solution path object corresponds to one executing party, and different solution path objects may correspond to different executing parties. That is, for the to-be-fetched orders with different attribute characteristics, solution path objects corresponding to different execution parties can be displayed so that a fetching user can initiate the execution party corresponding to the solution path object to solve the fetching problem, so that funnel-type split flow is realized for the solution path according to the fetching problem scene and the attribute characteristics of the to-be-fetched orders, and all problems are further avoided to be solved by the customer service, on the one hand, the problem of customer service line peak congestion can be relieved, and on the other hand, the fetching problem is also rapidly and effectively solved.

In this embodiment, the solution object may be displayed on the fetch help page, or may be provided through a pop-up window or the like, which is not limited herein.

In some pick-up issue scenarios, the at least one attribute feature associated with the pick-up issue scenario may include a first attribute feature regarding order dispatch time. And under the condition that the selection or reply of the first attribute characteristic by the pickup user indicates that the dispatch time of the order to be picked exceeds a first set duration, displaying a first solution path object for solving the pickup problem by contacting customer service on the pickup help page, wherein the first solution path object comprises a control for contacting customer service, and an executive party corresponding to the first solution path object is customer service.

For example, when the pick-up problem scenario is a scenario of "no to-be-picked order found", the first attribute feature may be displayed on the pick-up help page, so as to determine, according to selection or reply of the pick-up user, whether the dispatch time of the to-be-picked order exceeds the first set duration.

Taking the first set duration as an example of one day, referring to fig. 4a, the first attribute feature X1 about the order dispatch time includes two selectable feature options, where each feature option corresponds to a control, and is a first control corresponding to the feature option of "today's order" and a second control corresponding to the feature option of "yesterday or previous order", and the pickup user may select, according to the actual situation of the order to be picked, a corresponding control to determine the attribute feature of the order to be picked.

Under the condition that the pickup user selects the second control, the shooting time of the to-be-picked order exceeds the first set duration, at this time, a first solution path object Y1 for solving the pickup problem through the contact customer service is displayed on the pickup help page, and when the control of the contact customer service provided by the first solution path object Y1 is triggered, the pickup user is directly dialled a customer service call, or a dialogue page for dialogue with the customer service is opened, and the like.

In addition, besides the control for contacting the customer service, the first solution path object Y1 may further include a corresponding solution path description, so that the pickup user can understand the solution path provided by the client. Here, the solution path description provided by the solution path object may be related to the determined attribute characteristics of the pending order. For example, referring to FIG. 4a, the first solution object's solution is illustrated as "your items may be stored for an extended period, orders for more than a day are not taken, and are cleared, if a request for contact with a customer service is warranted, etc.

Still taking fig. 4a as an example, in the case where the pickup user selects the first control, the client needs to continuously display the lower attribute features, so that the pickup user determines the attribute features of the to-be-picked order. For example, a third attribute feature X3 and the like may be further displayed, which is about whether the pick-up user can determine the gate where the object of the order to be picked is located through the door window.

In some pick-up problem scenarios, the at least one attribute feature associated with the pick-up problem scenario may include a third attribute feature regarding whether the pick-up user can determine, through the door window, a bin where the item to be picked up is located. For example, the third attribute feature may be displayed in the pick-up problem scenario of "no pick-up order found", "the open pocket of the target intelligent cabinet is empty", "the items in the open pocket of the target intelligent cabinet are not pick-up order items".

As shown in fig. 4b, the third attribute feature X3 may include two feature options, each feature option corresponding to a control, a third control corresponding to a feature option of "found item" and a fourth control corresponding to a feature option of "not found item".

In the case that the selection or reply of the third attribute feature X3 by the pickup user indicates that the pickup user cannot determine the grid where the article to be picked is located, for example, in the case that the pickup user selects the fourth control, according to the pickup problem scene, at least one of a sixth solution path object Y6 for solving the pickup problem by contacting customer service and a seventh solution path object Y7 for solving the pickup problem by contacting delivery personnel is displayed on the pickup help page, or other attribute features related to the pickup problem scene are displayed for the pickup user to confirm continuously.

In some pick-up problem scenario examples, referring to fig. 4b, if the pick-up user selects the fourth control corresponding to the feature option of "no item found", at least one of a sixth solution path object Y6 for solving the pick-up problem by contacting customer service and a seventh solution path object Y7 for solving the pick-up problem by contacting delivery personnel is presented on the pick-up help page. Examples of such scenarios include, for example, a pick problem scenario of "the target intelligent cabinet open pocket is empty", "the items in the target intelligent cabinet open pocket are not items to be picked".

And the executive party corresponding to the sixth solving path object Y6 is customer service. Similar to the first solution route object Y1, the sixth solution route object Y6 may include a control for contacting customer service, and may further include a solution route description related to the attribute feature of the order to be taken, for example, "you can contact customer service to assist in solution", and so on. The sixth solution route object Y6 and the first solution route object Y1 may be different objects or the same object, and are not limited herein.

The executive corresponding to the seventh resolution route object Y7 is a dispatcher, otherwise known as a "rider," and the seventh resolution route object Y7 may include controls for resolution route instructions or contact with the dispatcher. For example, in the case where the system does not pick up the telephone of the distributor, the seventh resolution route object Y7 may include only a resolution route description such as "please contact the rider, confirm the cabinet in which the article is located", or the like. In the case where the system is able to pull the dispatcher's phone, the seventh solution object Y7 may include a control to contact the dispatcher, the text of which is, for example, "contact rider" in fig. 4b, and further, the seventh solution object Y3 may further include a corresponding solution description, etc., which is not limited herein.

When the control of the seventh solution route object Y7 contacting the dispatcher is triggered, the call of the dispatcher is directly made to the pick-up user.

In other examples of the pick-up question scenario, referring to fig. 4c, if the pick-up user selects the fourth control corresponding to the feature option of "no item found", other attribute features related to the pick-up question scenario may be displayed on the pick-up help page for the pick-up user to continue to confirm. The other attribute features are, for example, a second attribute feature X2 regarding whether the target intelligent cabinet is consistent with the intelligent cabinet in the pick notification, etc. Examples of such scenarios include, for example, a pick-up problem scenario of "no pending order found".

The solution way object of the feature option corresponding to the third attribute feature can further comprise a self-service opening control, so that when the pick-up user can determine the grid of the to-be-picked order item through the window, the grid of the to-be-picked order item is opened through the self-service opening control, and the to-be-picked order item can be found rapidly.

In the case where the pickup user selects the third control corresponding to the feature option of "found item," in some examples, the client may display the solution route object of self-service opening in the pickup help page, so that the pickup user may self-service opening the cabinet through the solution route object, and further find the item to be picked.

In the case that the pickup user selects the third control corresponding to the feature option of "found item", as shown in fig. 4b and 4c, in other examples, the feature option corresponding to "found item" and the control of self-service opening cabinet as the object of the solution path may be integrated into one operation object for presentation, and the text of the operation object is, for example, "found, self-service opening cabinet". Therefore, when the picking-up user selects the operation object, on one hand, the characteristic attribute of the order to be picked up is confirmed to comprise the grid where the object of the order to be picked up is confirmed through the cabinet door window, and on the other hand, the self-service cabinet opening is directly requested, so that the operation chain of the picking-up user is reduced, and the picking-up problem is further improved.

Correspondingly, after the pickup help page displays the third attribute feature X3 for the pickup user to confirm, if the pickup user selects the third control, the method may further include the following steps: and displaying the opening page of the corresponding target intelligent cabinet under the condition that the integrated operation object is triggered or the self-service opening control provided by the solution path object independent of the characteristic option of 'found article' is triggered. Referring to fig. 5, the opening page P2 may include an input box for inputting a number of a grid where an item to be taken is located, and a control for issuing an opening request for the number of the grid input in the input box, where the control is the "confirm" control in fig. 5; receiving a grid number input by a user in an input box; and sending a cabinet opening request aiming at the grid number to the server in response to the triggered control of the cabinet opening request, so that the server opens the cabinet door of the grid number input by the user according to the cabinet opening request.

For example, the number of the lattice number input by the taking user in the input box is 22, where the lattice number may also be called as a cabinet door number, after detecting that the "confirm" control is triggered, the client sends a cabinet opening request for the number 22 lattice opening to the server, the server sends a cabinet opening instruction for the number 22 lattice opening to the target storage cabinet according to the cabinet opening request, and the target storage cabinet opens the cabinet door of the number 22 lattice opening according to the cabinet opening instruction, so that the taking user takes the article to be taken out, and the taking is completed.

In addition, in some examples, the number of times that the pick-up user uses the self-service cabinet opening function may be limited, so as to prevent the user from taking away other articles through malicious operations, and improve the security of article storage. For example, the user may be restricted from using the self-service cabinet opening function at most once a day, and a prompt regarding "once available today" may be displayed on the above-described operation object. In this regard, when the pickup user has used the self-service cabinet opening function on the same day, the client may set the operation object to be in an inactive state that cannot be triggered, and at this time, the pickup user may solve the pickup problem by triggering the fourth control.

In some pick-up problem scenario examples, the third attribute feature X3 may be a lower attribute feature of other attribute features, for example, in a pick-up problem scenario in which "no to-be-picked order is found", as shown in fig. 4a, the second attribute feature X3 is a lower attribute feature of the first attribute feature X1, and if the pick-up user selects or replies to the first attribute feature X1 to indicate that the dispatch time of the to-be-picked order does not exceed the first set duration, that is, when the pick-up user selects the first control corresponding to "today's order", the third attribute feature X3 may be continuously displayed for confirmation by the user.

In other case of a get question scenario, the third attribute feature X3 may also be a first level attribute feature displayed on the get help page, for example, in a scenario example in which the "open grid of the target intelligent cabinet is empty", the third attribute feature X3 may be displayed as the first level attribute feature, etc.

In some pick-up issue scenarios, the at least one attribute feature associated with the pick-up issue scenario may include a second attribute feature regarding whether the target intelligent cabinet is consistent with the intelligent cabinet in the pick-up notice. Referring to fig. 4d, the second attribute feature X2 includes, for example, three controls for selection by the pickup user, where the three controls are respectively fifth controls corresponding to the feature option of "confirm agreement", and the text description of the fifth controls may be "agree, or be the cabinet", for example; a sixth control corresponding to the feature option of "whether it cannot be determined to be consistent", the text description of the sixth control may be "less certain", for example; and a seventh control corresponding to the feature option of "confirm inconsistent", the text description of the seventh control being, for example, "error-walking cabinet" or the like. The picking user can select a corresponding control according to the actual condition of the order to be picked so as to determine the attribute characteristics of the order to be picked.

In some pick-up problem scenario examples, the second attribute feature X2 may be a lower attribute feature of other attribute features, for example, in a pick-up problem scenario of "no to-be-picked order found", the second attribute feature X2 is a lower attribute feature of the third attribute feature X3 described above, and in a case where selection or reply of the pick-up user to the third attribute feature X3 indicates that no to-be-picked order item is found, the second attribute feature X2 may be continuously displayed for confirmation by the user. For example, referring to fig. 4a, when the pickup user selects the fourth control corresponding to the feature option of "no found item", the second attribute feature X2 is presented on the pickup help page.

In other examples of the fetching problem scenario, the second attribute feature X2 may also be a first level attribute feature shown in the fetching help page, which is not limited herein.

When the selection or reply of the second attribute feature X2 by the pickup user indicates that the target intelligent cabinet is consistent with the intelligent cabinet in the pickup notification, that is, when the pickup user selects the fifth control, at least one of a second solution path object Y2 for solving the pickup problem by contacting customer service and a third solution path object Y3 for solving the pickup problem by contacting delivery personnel is displayed on the pickup help page.

The executive corresponding to the second solution route object Y2 is a customer service, which may include a control to contact the customer service. The second solution route object Y2 may also include a solution route description related to the property characteristics of the order to be taken determined by the pick. Still referring to fig. 4d, the solution description of the second solution object Y2 is for example "you can contact customer assistance solution", etc. The second solution route object Y2 and at least one of the first solution route object Y1 and the sixth solution route object Y6 may be different objects or the same object having a difference in solution route description, and are not limited herein.

The executive corresponding to the third solution route object Y3 is a delivery person. Similar to the seventh solution route object Y7 described above, the third solution route object Y3 may include a solution route description or a control for contacting the delivery person, depending on whether the system can pull a contact phone to the delivery person, which will not be described in detail herein.

When the selection or reply of the second attribute feature X2 by the pickup user indicates that whether the target intelligent cabinet is consistent with the intelligent cabinet in the pickup notification cannot be determined, that is, when the pickup user selects the sixth control, a fourth solution object Y4 for solving the pickup problem by contacting the delivery personnel may be displayed on the pickup help page.

With continued reference to fig. 4d, similar to the third solution route object Y3 described above, the solution object corresponding to the fourth solution route object Y4 is a dispatcher, and may also include a solution route description or a control for contacting the dispatcher, which is not described herein. Any two of the seventh solution route object Y7, the fourth solution route object Y4, and the third solution route object Y3 may be different objects having a difference in solution route description, or may be the same object, and are not limited herein.

When the selection or reply of the second attribute feature X2 by the pickup user indicates that the target intelligent cabinet is inconsistent with the intelligent cabinet in the pickup notification, that is, when the pickup user selects the seventh control, a fifth solution path object Y5 for solving the pickup problem through cabinet changing and code scanning can be displayed on the pickup help page, where the fifth solution path object Y5 may include a cabinet changing and code scanning control, and an executive party corresponding to the fifth solution path object Y5 is the pickup user, and the cabinet changing and code scanning control is used for opening the code scanning page when triggered.

In addition, the fifth solution object Y5 may further include a solution description of the attribute feature corresponding to the order to be taken, for example, "please go to the rider to inform you of the cabinet to swipe the code for pickup", or the like.

Under the condition that the fifth solving path object Y5 is displayed, if the control for changing the intelligent cabinet and scanning the code is triggered, opening a code scanning page to scan the two-dimensional codes of other intelligent cabinets and further changing the target intelligent cabinet.

According to the above steps S210 to S250, for the method for handling abnormal pickup of this embodiment, when the pickup user encounters various pickup problems in the target intelligent cabinet, the pickup request may be triggered by a unified entry provided by the client of the pickup user, and after receiving the request, the client may provide a solution in the pickup help page in combination with the pickup problem scene. Compared with the technology of providing different inlets for different pickup problems, the method of the embodiment can save the time for a pickup user to find the inlet and improve the efficiency of solving the pickup problem.

In addition, for the method for processing the picking-up exception in the embodiment, the characteristic attribute of the picking-up order confirmed by the user and the picking-up problem scene can be combined to perform funnel-type flow distribution on the executive side on the solving way, so that the picking-up problem encountered by the picking-up user can be more accurately and efficiently solved, the picking-up problem solving efficiency is further improved, the picking-up user can quickly find the object of the picking-up order of the picking-up user, and the user experience is improved.

In some embodiments, after receiving the request for help to get a piece triggered by the user to get a piece encountering a problem in the target intelligent cabinet in step S220, the method may further include the following steps: according to the picking-up help request, under the condition that a picking-up user triggers a cabinet opening request aiming at a target intelligent cabinet within a second set time period, a picking-up record item and a picking-up problem list corresponding to the cabinet opening request are displayed on a picking-up help page; and under the condition that the pickup user does not trigger the over-opening request aiming at the target intelligent cabinet within the second set time period, the pickup problem list can be displayed only on the pickup help page.

The pickup record item may include pickup information and a control for restarting the door, and the pickup information may include at least one of information related to the ordered item, a number of a grid allocated based on the opening request, and a pickup code.

As shown in fig. 6, in the case that the pickup user then triggers the request for opening the cabinet for the target intelligent cabinet within a second set period of time, for example, 5 minutes, for example, in the case that the target intelligent cabinet, in the second set period of time, the pickup user triggers the request for opening the cabinet by inputting a pickup code or selecting an opening control of an order item to be picked in a pickup operation, and the pickup record item M2 and the pickup problem list M1 corresponding to the opening request are displayed on the pickup help page P1.

And if the pickup user triggers the cabinet opening request for two or more orders to be picked respectively within the second set time length, displaying a plurality of corresponding pickup record items on the pickup help page P1.

As shown in fig. 6, the information related to the order item may include, for example, a merchant name or the like.

In these embodiments, if the pickup user does not trigger the over-opening request for the target intelligent cabinet within the second set period of time, the pickup problem list M1 is displayed on the pickup help page P1, and the pickup record item is not displayed, and the display effect is shown in fig. 3 a.

In these embodiments, for the request for opening the cabinet within the second set period, the pickup problem encountered by the pickup user is usually that the cabinet door is not opened, the cabinet door is closed by mistake after being opened, and for these pickup problems, the problem can be solved by restarting the cabinet. In this way, the item taking record item is displayed on the item taking help page, and the control for restarting the door is provided on the item taking record item, so that when the item taking user encounters the item taking problems, the current item taking problem can be solved in one step through triggering the control for restarting the door, other operations are not needed, for example, the attribute characteristics of an order to be taken are not needed to be confirmed, the corresponding item taking problem can be solved through the shortest operation chain, and the user experience is improved.

In these embodiments, upon detecting that the re-door control is triggered, the client will reissue the cabinet request for the corresponding cabinet to cause the server to open that cabinet of the target intelligent cabinet.

In some embodiments, the solution approach object can be directly given for some pick-up problem scenes without displaying at least one attribute feature related to the pick-up problem scenes on the pick-up help page for confirmation of the pick-up user, so that the efficiency of solving the problem is improved. The scenario of the pickup problem may be, for example, a scenario with a deterministic solution path, or a scenario in which a corresponding solution path can be determined according to a format state of a target format of a target intelligent cabinet that a pickup user requests to open.

In these embodiments, after step S220 of receiving a request for help to get a piece triggered by a problem encountered by a user to get a piece in a target intelligent cabinet, the method may further include the steps of:

in the case that the pickup problem scene has a deterministic solving way without determining the attribute characteristics of the order to be picked to the pickup user, or in the case that the system can determine the corresponding solving way according to the grid state of the target grid which is required to be opened by the pickup user for the target intelligent cabinet, the step S230 of displaying at least one attribute characteristic related to the pickup problem scene on the pickup help page for the pickup user to confirm is canceled, and the solving way object corresponding to the pickup problem scene is directly displayed on the pickup help page.

For example, for a pickup problem scenario in which "how the pickup user does not clearly help others to pick up a pickup", referring to fig. 7, the pickup problem item corresponding to the pickup problem scenario selected by the pickup user on the pickup help page P1 may be directly given by the client an eighth solution route object Y8 corresponding to the pickup problem scenario, without determining the attribute feature of the to-be-picked order by displaying the attribute feature for the pickup user to confirm.

The executive corresponding to the eighth solution path object Y8 is a fetching user. The eighth solution object may include a control for returning to the pickup page when triggered, that is, inputting a pickup page of the pickup code, and may further include a corresponding solution description, where the solution description is, for example, "four digits after the mobile phone number of the recipient is input on the first page, that is, the pickup code of the to-be-picked order" where the four digits after the mobile phone number of the recipient is the pickup code of the to-be-picked order.

After the client displays the eighth solution route object Y8 on the pickup help page, if the control for picking up the pickup is detected to be triggered, the pickup page for picking up the pickup by inputting the pickup code is opened, and the pickup user can input the mobile phone number of the receiver in the pickup code input box of the pickup page in four positions according to the solution route description so as to send out a cabinet opening request. The server opens the grid of the target intelligent cabinet corresponding to the input picking code according to the cabinet opening request, and at the moment, a picking user can pick up the articles to be picked up in the grid to finish picking up the articles.

For another example, for the get question item A5 of "other questions" in the get question list in fig. 3a, when the get user selects the get question item A5, the client directly gives a solution approach object for solving the corresponding get question by contacting the client. The solution route object may include a control to contact the customer service, which is not described in detail herein.

For another example, for the get question item A2 of "the items in the cabinet are not my" in the get question list in fig. 1, when the get user selects the get question item A2, the client may notify the server to determine whether the get user requests to open the target socket for the target intelligent cabinet is in an idle state, if the target portal is not in an idle state, i.e. is occupied, the client can directly display a solution path object for solving the pickup problem by contacting the customer service, without displaying attribute features for confirmation by the pickup user to determine the attribute features of the order to be picked.

For another example, for the get question item A2 of "the article in the cabinet is not my" in the get question list in fig. 1, when the get user selects the get question item A2, the client may notify the server to determine whether the target socket requested to be opened by the get user for the target intelligent cabinet is in an idle state, and if the target socket is in the idle state, the server may execute the operation of opening the target socket, so that the target socket is in an open state. When the target grid is in an idle state, referring to fig. 8, the client may directly display a solution path object Y9 for guiding the pick-up user to put the article back to the current grid, where the execution party corresponding to the solution path object Y9 is the pick-up user, and the solution path object Y9 includes a control for feeding back "put-back article", and after the pick-up user puts the article back to the target grid according to the guidance of the solution path object Y9, the control may be triggered to indicate that the operation of putting-back the article is completed.

After detecting that the "put back" control is triggered, the client may notify the server to perform correlation detection, where the correlation detection may include: and the server can request the target intelligent cabinet to return to the target grid port state to finish the detection, and the server informs the client of carrying out the next operation under the condition that the server detects that the target grid port has the article and the cabinet door is closed.

In the next operation, the client can display the third attribute feature X3 on the pickup help page, confirm the feature attribute of the to-be-picked order according to the selection or reply operation of the pickup user to the third attribute feature X3, and further display the solution path object matched with the attribute feature of the to-be-picked order for solving the corresponding pickup problem on the pickup help page. For example, when the pickup user selects the fourth control corresponding to the feature option of "no found item" in the third attribute feature X3, at least one of the sixth solution route object Y6 for solving the pickup problem by contacting the customer service and the seventh solution route object Y7 for solving the pickup problem by contacting the delivery person is displayed on the pickup help page. For another example, when the pickup user selects the operation object integrating the feature option of "found article" and the self-service opening control in the third attribute feature X3, the opening page is directly opened, which is specifically referred to the above description and will not be repeated here.

In some embodiments, for any selection operation of the pickup user in the displayed feature attribute, the client may display the content corresponding to the selection operation as an input of the pickup user in the pickup help page P1, so that the pickup user may conveniently review his history selection. For example, referring to fig. 7, when the pickup user selects "how to pick the pickup" from the pickup user, the client may display, on the dialogue side of the pickup user on the pickup help page P1, the pickup problem corresponding to the pickup problem item as the input U1 of the pickup user, so as to facilitate the pickup user to review his history selection.

In some embodiments, after the pickup user triggers the pickup help request, all interactive contents between the client and the pickup user are displayed on the pickup help page, and the pickup user can browse all interactive contents by sliding the pickup help page up and down, so that the pickup user can conveniently review.

Taking the case of "the system does not find the order to be taken" as an example, referring to fig. 9, after receiving the request for taking the help, the client side displays the taking problem list M1 on the taking help page P1, when the taking user selects the taking problem item of "the order is not found" in the page prompt, the first attribute feature X1 is displayed on the taking help page P1, when the taking user selects the feature item of "the today's order" for the first attribute feature X1 (the dispatch time corresponding to the order to be taken is less than or equal to the first set duration), the third attribute feature X3 is continuously displayed on the taking help page P1, when the taking user selects the feature item of "not found" for the third attribute feature X3, the second attribute feature X2 is continuously displayed on the taking help page P1, when the taking user selects the feature item of "not found" for the second attribute feature X2, the corresponding solution object is displayed on the taking help page, the corresponding solution object may include the solution object by contacting the client side with the solution object of the problem and the solution object by the dispensing through the solution path, and the solution object is not found in the solution path. The interactive contents are displayed on the help page P1, and the user can slide the help page P1 up and down, so that all the historical interactive contents can be browsed, and the user can browse conveniently.

Fig. 10 is a block schematic diagram of a client according to some embodiments. As shown in fig. 10, the client 100 may include a cabinet determination module 101, a pickup issue request module 102, an attribute feature query module 103, an attribute feature determination module 104, and a solution path output module 105.

The cabinet determining module 101 is used for receiving a cabinet identifier input by a user through code scanning in a piece taking operation, and the intelligent cabinet indicated by the cabinet identifier is a target intelligent cabinet aimed at by the piece taking operation.

The get problem request module 102 is configured to receive a get help request triggered by a get user encountering a problem in the target intelligent cabinet.

The attribute feature query module 103 is configured to display at least one attribute feature related to the pickup problem scenario on the pickup help page for confirmation by the pickup user.

The attribute feature determining module 104 is configured to determine an attribute feature of the to-be-picked order according to a selection or a reply operation of the pick-and-place user on the displayed attribute feature on the pick-and-place help page.

The solution path output module 105 is configured to display a solution path object that matches the attribute feature of the to-be-fetched order to solve the to-be-fetched problem, so that the to-be-fetched user initiates, based on the solution path object, a solution of the to-be-fetched problem by an executive corresponding to the solution path object to find an to-be-fetched order item of the to-be-fetched user; the solution path object corresponds to a corresponding executive party, and the executive party is one of a distributing person, a service manager or a self-service pickup user of the object to be picked.

In some embodiments, the at least one attribute feature associated with the pick-up problem scenario includes a third attribute feature relating to whether the pick-up user can determine, through the door window, a bin where the item of the order to be picked is located; the solution path object of the feature option corresponding to the third attribute feature comprises a self-service cabinet opening control. The client 100 may further include a self-service cabinet opening processing module, where the self-service cabinet opening processing module is configured to display a cabinet opening page corresponding to the target intelligent cabinet when detecting that the operation object is triggered after the pickup help page displays the third attribute feature for the pickup user to confirm; the cabinet opening page comprises an input box for inputting the number of the grid where the article to be taken is located and a control for sending a cabinet opening request to the number input in the input box; receiving a grid number input by a user in the input box; and responding to the control triggered by the cabinet opening request, sending a cabinet opening request aiming at the grid number to a server, so that the server opens a cabinet door of the grid number input by a user.

In some embodiments, the client 100 may further include a determining module, where the pick-up problem scenario has a deterministic solution path without confirming an attribute feature of the to-be-picked order to the pick-up user, or where the system is capable of determining a corresponding solution path according to a format status of a target format of a target smart cabinet that the pick-up user requests to open, notifying the attribute feature querying module 103 to cancel a step of displaying at least one attribute feature related to the pick-up problem scenario on the pick-up help page for the pick-up user to confirm, and notifying the solution path output module 105 to directly display a solution path object corresponding to the pick-up problem scenario on the pick-up help page.

In some embodiments, the attribute feature query module 103 is further configured to display a pickup issue list on a pickup help page according to the pickup help request; the picking-up problem list comprises a plurality of picking-up problem items, and different picking-up problem items correspond to different picking-up problem scenes; and displaying at least one attribute characteristic related to the pickup problem scene which accords with the user intention on the pickup help page for the pickup user to confirm.

In some embodiments, the client may further include a pickup recording module, where the pickup recording module is configured to display, on a pickup help page, a pickup record item corresponding to the cabinet opening request when the pickup user triggers the cabinet opening request for the target intelligent cabinet within a second set period of time; the picking record item comprises picking information and a control for restarting the door, wherein the picking information comprises at least one of information related to an order article, a grid number allocated based on a cabinet opening request and a picking code.

Fig. 11 is a schematic structural diagram of an electronic device according to some embodiments. As shown in fig. 11, the electronic device 110 may be a terminal device used by a pickup user to configure the client, for example, may be the terminal device 2000 in fig. 1.

As shown in fig. 11, the electronic device 110 may comprise a memory 1102 and a processor 1101, the memory 1102 storing a computer program, the processor 1101 being adapted to perform a method according to any of the method embodiments under control of the computer program.

The electronic device 110 may have the same hardware configuration as the terminal device 2000 shown in fig. 1, or may have other hardware configurations, and is not limited thereto. The electronic device 110 and the terminal device 2000 may be general-purpose devices such as a mobile phone, a tablet computer, and a wearable device, or may be special-purpose devices developed specifically for a holder, which is not limited herein.

The present disclosure also provides an embodiment of a computer storage medium having stored thereon a computer program which, when executed by a processor, implements a method according to any embodiment of the present disclosure.

The present invention may be a system, method, and/or computer program product. The computer program product may include a computer readable storage medium having computer readable program instructions embodied thereon for causing a processor to implement aspects of the present invention.

The computer readable storage medium may be a tangible device that can hold and store instructions for use by an instruction execution device. The computer readable storage medium may be, for example, but not limited to, an electronic storage device, a magnetic storage device, an optical storage device, an electromagnetic storage device, a semiconductor storage device, or any suitable combination of the foregoing. More specific examples (a non-exhaustive list) of the computer-readable storage medium would include the following: portable computer disks, hard disks, random Access Memory (RAM), read-only memory (ROM), erasable programmable read-only memory (EPROM or flash memory), static Random Access Memory (SRAM), portable compact disk read-only memory (CD-ROM), digital Versatile Disks (DVD), memory sticks, floppy disks, mechanical coding devices, punch cards or in-groove structures such as punch cards or grooves having instructions stored thereon, and any suitable combination of the foregoing. Computer-readable storage media, as used herein, are not to be construed as transitory signals per se, such as radio waves or other freely propagating electromagnetic waves, electromagnetic waves propagating through waveguides or other transmission media (e.g., optical pulses through fiber optic cables), or electrical signals transmitted through wires.

The computer readable program instructions described herein may be downloaded from a computer readable storage medium to a respective computing/processing device or to an external computer or external storage device over a network, such as the internet, a local area network, a wide area network, and/or a wireless network. The network may include copper transmission cables, fiber optic transmissions, wireless transmissions, routers, firewalls, switches, gateway computers and/or edge servers. The network interface card or network interface in each computing/processing device receives computer readable program instructions from the network and forwards the computer readable program instructions for storage in a computer readable storage medium in the respective computing/processing device.

Computer program instructions for carrying out operations of the present invention may be assembly instructions, instruction Set Architecture (ISA) instructions, machine-related instructions, microcode, firmware instructions, state setting data, or source or object code written in any combination of one or more programming languages, including an object oriented programming language such as Smalltalk, c++ or the like and conventional procedural programming languages, such as the "C" programming language or similar programming languages. The computer readable program instructions may be executed entirely on the user's computer, partly on the user's computer, as a stand-alone software package, partly on the user's computer and partly on a remote computer or entirely on the remote computer or server. In the case of a remote computer, the remote computer may be connected to the user's computer through any kind of network, including a Local Area Network (LAN) or a Wide Area Network (WAN), or may be connected to an external computer (for example, through the Internet using an Internet service provider). In some embodiments, aspects of the present invention are implemented by personalizing electronic circuitry, such as programmable logic circuitry, field Programmable Gate Arrays (FPGAs), or Programmable Logic Arrays (PLAs), with state information for computer readable program instructions, which can execute the computer readable program instructions.

Various aspects of the present invention are described herein with reference to flowchart illustrations and/or block diagrams of methods, apparatus (systems) and computer program products according to embodiments of the invention. It will be understood that each block of the flowchart illustrations and/or block diagrams, and combinations of blocks in the flowchart illustrations and/or block diagrams, can be implemented by computer-readable program instructions.

These computer readable program instructions may be provided to a processor of a general purpose computer, special purpose computer, or other programmable data processing apparatus to produce a machine, such that the instructions, which execute via the processor of the computer or other programmable data processing apparatus, create means for implementing the functions/acts specified in the flowchart and/or block diagram block or blocks. These computer readable program instructions may also be stored in a computer readable storage medium that can direct a computer, programmable data processing apparatus, and/or other devices to function in a particular manner, such that the computer readable medium having the instructions stored therein includes an article of manufacture including instructions which implement the function/act specified in the flowchart and/or block diagram block or blocks.

The computer readable program instructions may also be loaded onto a computer, other programmable data processing apparatus, or other devices to cause a series of operational steps to be performed on the computer, other programmable apparatus or other devices to produce a computer implemented process such that the instructions which execute on the computer, other programmable apparatus or other devices implement the functions/acts specified in the flowchart and/or block diagram block or blocks.

The flowcharts and block diagrams in the figures illustrate the architecture, functionality, and operation of possible implementations of systems, methods and computer program products according to various embodiments of the present invention. In this regard, each block in the flowchart or block diagrams may represent a module, segment, or portion of instructions, which comprises one or more executable instructions for implementing the specified logical function(s). In some alternative implementations, the functions noted in the block may occur out of the order noted in the figures. For example, two blocks shown in succession may, in fact, be executed substantially concurrently, or the blocks may sometimes be executed in the reverse order, depending upon the functionality involved. It will also be noted that each block of the block diagrams and/or flowchart illustration, and combinations of blocks in the block diagrams and/or flowchart illustration, can be implemented by special purpose hardware-based systems which perform the specified functions or acts, or combinations of special purpose hardware and computer instructions. It is well known to those skilled in the art that implementation by hardware, implementation by software, and implementation by a combination of software and hardware are all equivalent.

The foregoing description of embodiments of the invention has been presented for purposes of illustration and description, and is not intended to be exhaustive or limited to the embodiments disclosed. Many modifications and variations will be apparent to those of ordinary skill in the art without departing from the scope and spirit of the various embodiments described. The terminology used herein was chosen in order to best explain the principles of the embodiments, the practical application, or the technical improvements in the marketplace, or to enable others of ordinary skill in the art to understand the embodiments disclosed herein. The scope of the invention is defined by the appended claims.

Claims

1. The intelligent cabinet picking-up exception handling method is suitable for a client and is characterized by comprising the following steps:

A solution path object which is matched with the attribute characteristics of the order to be taken for solving the order taking problem is displayed, so that an order taking user initiates an executive corresponding to the solution path object to solve the order taking problem to find an order object to be taken of the order taking user based on the solution path object; the solution path object corresponds to a corresponding executive party, and the executive party is one of a distributing person, a service manager or a self-service pickup user of the object to be picked.

2. The method of claim 1, wherein the at least one attribute feature associated with the pick-up problem scenario comprises a first attribute feature relating to order dispatch time; under the condition that the selection or reply of the first attribute characteristic by the pickup user indicates that the dispatch time of the order to be picked exceeds a first set duration, displaying a first solution path object for solving the pickup problem by contacting a service manager on the pickup help page; wherein the first solution path object includes a control to contact a service manager.

3. The method of claim 1, wherein the at least one attribute feature associated with the pick problem scenario comprises a second attribute feature regarding whether the target intelligent cabinet is consistent with an intelligent cabinet in a pick notification;

4. The method of claim 1, wherein the at least one attribute feature associated with the pick-up problem scenario includes a third attribute feature regarding whether a pick-up user can determine, through a door window, a bin in which an item to be picked is located;

5. The method of claim 1, wherein the at least one attribute feature associated with the pick-up problem scenario includes a third attribute feature regarding whether a pick-up user can determine, through a door window, a bin in which an item to be picked is located; the solution path object of the feature option corresponding to the third attribute feature comprises a control of self-service cabinet opening;

After the pickup help page displays the third attribute feature for confirmation by the pickup user, the method further comprises:

displaying a cabinet opening page corresponding to the target intelligent cabinet under the condition that the operation object is detected to be triggered; the cabinet opening page comprises an input box for inputting the grid number of the grid where the article to be taken is located and a control for sending a cabinet opening request to the grid number input in the input box;

receiving a grid number input by a user in the input box;

6. The method of claim 1, wherein the receiving the request for pickup assistance triggered by a problem encountered by a pickup user in the target intelligent cabinet further comprises:

under the condition that the picking up problem scene has a deterministic solving way without confirming the attribute characteristics of an order to be picked up to a picking up user, or under the condition that the system can confirm the corresponding solving way according to the grid port state of the target grid port of the target intelligent cabinet which is opened by the picking up user, canceling the step of displaying at least one attribute characteristic related to the picking up problem scene on the picking up help page for the picking up user to confirm, and directly displaying the solving way object corresponding to the picking up problem scene on the picking up help page.

7. The method according to any one of claims 1 to 6, wherein the presenting at least one attribute feature associated with a pick-up question scene on a pick-up help page for confirmation by a pick-up user comprises:

8. The method of claim 7, wherein the receiving the request for pickup assistance triggered by a problem encountered by a pickup user in the target intelligent cabinet further comprises:

9. A client, comprising:

10. An electronic device comprising a memory storing a computer program and a processor for executing the method of any one of claims 1 to 8 under control of the computer program.