CN117348775A - Communication control method and computing device - Google Patents

Abstract

Embodiments of the present application provide a communication control method and computing device. Wherein, when the user terminal and the customer service terminal establish a first communication channel, the first interface content of the first display interface provided by the user terminal is collected; and the first interface content is sent to the client based on the first communication channel. The customer service terminal; wherein, the first interface content is used for display in the second display interface provided by the customer service terminal; obtaining the control instructions sent by the customer service terminal; wherein the control instructions are based on the customer service staff's instructions for generated by a first touch operation performed on the first interface content; in response to the control instruction, determining a touch position in the first interface content; displaying mark information at the touch position; wherein, The mark information is used to prompt the touch position. The technical solutions provided by the embodiments of this application improve communication efficiency and ensure system performance.

Description

Communication control method and computing device

Technical field

The embodiments of the present application relate to the field of communication technology, and in particular, to a communication control method and computing device.

Background technique

In some online systems that provide objects for users to perform interactive behaviors, such as e-commerce platforms that provide product purchases, in order to provide users with a better interactive experience, the object provider or online system can provide customer service services. Customer service staff provide users with corresponding services, such as pre-sales, in-sales, after-sales, complaints and suggestions, and other customer service services.

Currently, customer service staff and users mostly communicate online, usually through instant messaging with text descriptions or Internet phone calls with voice. However, this method of implementation has slower communication efficiency, so it will also increase more Human-computer interaction operations, thus affecting system performance.

Contents of the invention

Embodiments of the present application provide a communication control method and computing device to solve the technical problem in the prior art that communication efficiency is slow and system performance is affected.

In the first aspect, embodiments of the present application provide a communication control method, which is applied to the user end. The method includes:

Collect the first interface content of the first display interface provided by the user terminal;

The first interface content is sent to the customer service terminal based on the first communication channel established with the customer service terminal; wherein the first interface content is used for display in the second display interface provided by the customer service terminal;

Obtain the control instruction sent by the customer service terminal; wherein the control instruction is generated according to the first touch operation performed by the customer service staff on the first interface content;

In response to the control instruction, determine the touch position in the first interface content;

Mark information is displayed at the touch position; wherein the mark information is used to prompt the touch position.

Optionally, the method also includes:

When detecting that the user end is running in the background, suspend collection of the first interface content of the first display interface; display a first icon to identify the first communication channel on the electronic display screen; respond to the The return operation triggered by the first icon displays the first display interface on the electronic display screen, and continues to collect the first interface content of the first display interface.

Optionally, the method also includes:

Receive the first same-screen interaction request; the first same-screen interaction request is generated by the customer service terminal in response to the same-screen request operation triggered by the customer service staff; display the first same-screen interaction prompt information on the first display interface;

The collection of the first interface content of the first display interface provided by the user terminal includes:

In response to the co-screen confirmation operation for the first co-screen prompt information, the first interface content of the first display interface provided by the user terminal is collected.

Optionally, in response to the co-screen confirmation operation for the first co-screen prompt information, collecting the first interface content of the first display interface provided by the user terminal includes:

Optionally, the collecting the first interface content of the first display interface provided by the user terminal includes:

When the first display interface provided by the user terminal is displayed on the electronic display screen, a screen recording operation is performed to generate a video stream including first interface content of the first display interface.

Optionally, the method also includes:

In response to the second touch operation performed at the touch position, a corresponding processing operation is performed in conjunction with the display content at the touch position.

Optionally, the method also includes:

Collecting first call data and sending the first call data to the customer service terminal through the first communication channel; obtaining second call data sent by the customer service terminal based on the first communication channel;

Output the second call data. Optionally, the method also includes:

Collect screen parameters of the electronic display screen, and transmit the screen parameters to the customer service terminal, so that the customer service terminal displays the first interface content on the second display interface according to the screen parameters.

Optionally, the method also includes:

In response to the same-screen request operation triggered by the user, generate a second same-screen interaction request; send the second same-screen interaction request to the customer service terminal;

The collection of the first interface content of the first display interface provided by the user terminal includes:

According to the same-screen confirmation request triggered by the customer service terminal, collect the first interface content of the first display interface provided by the user terminal;

Optionally, the method also includes:

Establish a second communication channel with the customer service terminal; collect first call data, and send the first call data to the customer service terminal through the second communication channel; obtain the customer service terminal's information based on the second communication The second call data sent by the channel; output the second call data.

Optionally, the method also includes:

Sending the first interface content to the customer service terminal based on the first communication channel includes:

The first interface content is sent to the server based on the first communication channel, so that the server can hide the target data in the first interface content that meets the hiding requirements and save the first interface content. to the target address, sending the target address to the customer service terminal, and the customer service terminal is used to obtain the first interface content from the target address and display it in the second display interface.

The second aspect of the embodiment of the present application provides a communication control method, which is applied to the customer service side. The method includes:

Obtaining the first interface content transmitted by the user terminal based on the first communication channel established with the customer service terminal; the first interface content is obtained by the user terminal collecting the first display interface;

Display the first interface content on the second display interface;

Generate a control instruction in response to the customer service staff's first touch operation in the first interface content;

The control instruction is sent to the user terminal; the control instruction is used to instruct the user terminal to determine the touch position in the first interface content and display mark information at the touch position.

Optionally, the method also includes:

In response to the same-screen request operation triggered by the customer service staff, a first same-screen interaction request is sent to the user terminal; the user terminal is used to display the first same-screen interaction prompt information on the first display interface, and detects the user's request for the first same-screen interaction. The first co-screen prompt information triggers the co-screen confirmation operation and collects the first interface content of the first display interface;

Or, obtain a second same-screen interaction request; the second same-screen interaction request is generated by the client in response to the same-screen interaction request operation triggered by the user; and display the second same-screen interaction prompt information on the second display interface ; Detect the same-screen confirmation operation triggered by the customer service staff for the first same-screen prompt information, and send a same-screen confirmation request to the user terminal. The same-screen confirmation request is used to instruct the user terminal to collect the The first interface content of the first display interface.

Optionally, the method also includes:

Collect second call data and send the second call data to the user end through the first communication channel; obtain the first call data sent by the user end based on the first communication channel; output the First call data.

Optionally, the method also includes:

Establish a second communication channel with the user end; collect second call data, and send the second call data to the user end through the second communication channel; obtain the user end based on the second communication The first call data sent through the channel; output the first call data.

Optionally, the method also includes:

The same-screen control prompt information is displayed on the second display interface; in response to the same-screen cancellation operation triggered by the customer service staff in response to the same-screen control prompt information, a same-screen cancellation request is sent to the user terminal; the same-screen cancellation request is used to Instructing to terminate the collection of the first interface content of the first display interface;

Or, in response to the communication cancellation operation triggered by the customer service staff, send a communication cancellation request to the user terminal; the communication cancellation request is used to indicate the termination of collecting the first interface content of the first display interface, and end the first communication channel.

Optionally, the method includes:

Obtaining screen parameters of the electronic display screen collected by the user terminal; the electronic display screen is used to display the first display interface; and displaying the first interface content on the second display interface includes: on the second display interface The first interface content is displayed in the display interface according to the screen parameters.

In a third aspect, embodiments of the present application provide a communication control method, including:

Establish the first communication channel between the client and the customer service;

Obtain the first interface content sent by the user terminal based on the first communication channel; the first interface content is obtained by collecting the first display interface provided by the user terminal;

Provide the first interface content to the customer service terminal; the first interface content is used for display in the second display interface provided by the customer service terminal;

Obtain the control instruction sent by the customer service terminal; the control instruction is generated by the customer service terminal in response to the customer service staff's first touch operation on the first interface content;

The control instruction is sent to the user terminal; the control instruction is used to instruct the user terminal to determine the touch position in the first interface content and display mark information at the touch position.

Optionally, providing the first interface content to the customer service terminal includes:

Detect whether there is target data that meets the hiding requirements in the first interface content; perform hiding processing on the target data in the first interface content; and provide the first interface content after hiding processing to the customer service end.

Optionally, the method also includes:

Receive the first same-screen interaction request sent by the customer service terminal; send the first same-screen interaction prompt information to the user terminal; the user terminal is used to detect that the user has requested the first same-screen interaction prompt information. The triggered same-screen confirmation operation collects the first interface content of the first display interface;

Or, receive the second same-screen interaction request sent by the user terminal; send the second same-screen interaction prompt information to the customer service terminal; and send the same-screen interaction request to the user terminal according to the same-screen interaction request sent by the customer service terminal. Confirmation notification; the user terminal is configured to collect the first interface content of the first display interface when receiving the same-screen confirmation notification.

Optionally, establishing the first communication channel between the client and the customer service includes:

Based on the same-screen confirmation request sent by the user terminal, establish a first communication channel between the user terminal and the customer service terminal;

Or, based on the network call request sent by the user terminal or the customer service terminal, a first communication channel between the user terminal and the customer service terminal is established.

Optionally, sending the first same-screen interaction prompt information to the user terminal includes:

When the first communication channel is established between the user terminal and the customer service terminal, first on-screen interaction prompt information is sent to the user terminal.

Optionally, the method also includes:

Receive the same-screen cancellation request sent by the customer service terminal, and send the same-screen cancellation request to the user terminal, so that the user terminal terminates the collection of the first interface content of the first display interface;

Or, upon receiving the same-screen cancellation request sent by the user terminal, send a same-screen cancellation instruction to the customer service terminal so that the customer service terminal terminates the display of the first interface content on the second display interface; the same-screen The cancellation request is generated by the user terminal in response to a same-screen cancellation operation performed by the user for the same-screen control prompt information or when it detects that the touch position corresponds to the same-screen control prompt information;

Or, receive the call cancellation request sent by the customer service terminal, cancel the first communication channel, and send the call cancellation request to the user terminal, so that the user terminal terminates the acquisition of the first display interface The content of the first interface;

Or, receive the call cancellation request sent by the user terminal, cancel the first communication channel, and send the call cancellation request to the customer service terminal, so that the customer service terminal terminates display of the third display interface on the second display interface. An interface content.

Optionally, providing the first interface content to the customer service terminal includes:

Store the first interface content and send the storage address to the customer service end;

Download the first interface content to the customer service terminal according to the download request sent by the customer service terminal based on the storage address.

Optionally, the method also includes:

Based on the network call request sent by the user terminal or the customer service terminal, a second communication channel between the user terminal and the customer service terminal is established.

Optionally, the method also includes:

Obtain the first call data sent by the user through the first communication channel or the second communication channel, and send the first call data to the customer service end through the first communication channel or the second communication channel;

Obtain the second call data sent by the customer service terminal through the first communication channel or the second communication channel, and send the second call data to the customer service terminal through the first communication channel or the second communication channel;

Optionally, the method also includes:

Obtain the screen parameters transmitted by the client and send the screen parameters to the customer service end.

Optionally, the server includes a communication server and a proxy server;

The establishing the first communication channel between the client and the customer service terminal includes: the communication server establishing the first communication channel between the user terminal and the customer service terminal;

The obtaining the first interface content sent by the user terminal based on the first communication channel includes: the communication server obtains the first interface content sent by the user terminal based on the first communication channel, and converts the first interface content to the first interface content sent by the user terminal based on the first communication channel. Content is sent to a proxy server;

Providing the first interface content to the customer service terminal includes: the proxy server providing the first interface content to the customer service terminal;

The obtaining the control instruction sent by the customer service terminal includes: the proxy server obtains the control instruction sent by the customer service terminal and sends the control instruction to the communication server;

The sending the control instruction to the user terminal includes: the communication server establishes and sends the control instruction to the user terminal.

Optionally, the server also includes a customer service server; the method further includes:

The customer service server receives the first same-screen interaction request sent by the customer service terminal, and sends the first same-screen interaction request to the user terminal;

The customer service server receives the second same-screen interaction request sent by the client, and sends the second same-screen interaction request to the customer service terminal.

In the fourth aspect, embodiments of the present application provide a communication control method, including:

The server establishes a first communication channel between the first client and the second client;

The first client collects the first interface content of the first display interface provided by the first client;

The first client provides the first interface content to the second client via the server based on the first communication channel;

The second client displays the first interface content in a second display interface;

The second client responds to the customer service staff's first touch operation in the first interface content and generates a touch instruction;

The second client sends the touch command to the first client via the server;

The first client responds to the control instruction and determines the touch position in the first interface content;

The first client displays mark information at the touch location.

In a fifth aspect, embodiments of the present application provide a computing device, including a processing component and a storage component;

The storage component stores one or more computer instructions; the one or more computer instructions are used to be called and executed by the processing component to implement the communication control method as described in the first aspect or to implement the communication control method as described in the second aspect. The communication control method described above either implements the communication control method described in the above third aspect or implements the communication control method described in the above fourth aspect.

In a sixth aspect, embodiments of the present application provide a computer-readable storage medium that stores a computer program. When the computer program is executed by a computer, it can implement the communication control method as described in the first aspect or implement the second aspect as described above. The communication control method described in the above aspect either implements the communication control method described in the above third aspect or implements the communication control method described in the above fourth aspect.

In the embodiment of this application, when the user terminal and the customer service terminal establish a first communication channel, the first interface content of the first display interface provided by the user terminal is collected; the first interface content is collected based on the first communication channel The content is sent to the customer service terminal; wherein the first interface content is used for display in the second display interface provided by the customer service terminal; the control instruction sent by the customer service terminal is obtained; wherein the control instruction is Generated according to the first touch operation performed by customer service personnel on the first interface content; in response to the control instruction, determine the touch position in the first interface content; display mark information at the touch position ; Wherein, the mark information is used to prompt the touch position. The technical solutions provided by the embodiments of this application improve communication efficiency and ensure system performance.

These and other aspects of the application will be more clearly understood in the following description of the embodiments.

Description of drawings

In order to more clearly explain the embodiments of the present application or the technical solutions in the prior art, the following will briefly introduce the drawings that need to be used in the description of the embodiments or the prior art. Obviously, the drawings in the following description These are some embodiments of the present application. For those of ordinary skill in the art, other drawings can be obtained based on these drawings without exerting creative efforts.

Figure 1 shows a flow chart of an embodiment of a communication control method provided by this application;

Figure 2 shows a flow chart of yet another embodiment of a communication control method provided by this application;

Figure 3 shows a flow chart of yet another embodiment of a communication control method provided by this application;

Figure 4 shows a flow chart of yet another embodiment of a communication control method provided by this application;

Figure 5 shows a flow chart of yet another embodiment of a communication control method provided by this application;

Figure 6 shows a flow chart of yet another embodiment of a communication control method provided by this application;

Figure 7 shows a schematic diagram of scene interaction in a practical application according to the embodiment of the present application;

Figures 8a to 8e respectively show schematic interface diagrams of the embodiment of the present application in a practical application;

Figure 9 shows a schematic structural diagram of an embodiment of a communication control device provided by this application;

Figure 10 shows a schematic structural diagram of another embodiment of a communication control device provided by this application;

Figure 11 shows a schematic structural diagram of another embodiment of a communication control device provided by this application;

Figure 12 shows a schematic structural diagram of an embodiment of a computing device provided by this application.

Detailed ways

In order to enable those in the technical field to better understand the solution of the present application, the technical solution in the embodiment of the present application will be clearly and completely described below in conjunction with the drawings in the embodiment of the present application.

Some of the processes described in the specification and claims of this application and the above-mentioned drawings contain multiple operations that appear in a specific order, but it should be clearly understood that these operations may not be performed in the order in which they appear in this document. Execution or parallel execution, the sequence numbers of operations, such as 101, 102, etc., are only used to distinguish different operations. The sequence numbers themselves do not represent any execution order. Additionally, these processes can include more or fewer operations, and the operations can be performed sequentially or in parallel. It should be noted that the descriptions such as "first" and "second" in this article are used to distinguish different messages, devices, modules, etc., and do not represent the order, nor do they limit "first" and "second" are different types.

The technical solutions of the embodiments of the present application can be applied to communication scenarios, especially customer service scenarios provided based on communication connections, to improve the relationship between the first user and the second user involved in the communication scenario, such as the user and customer service in the customer service scenario. Improve communication efficiency between personnel, reduce communication costs, and reduce human-computer interaction operations to ensure system performance.

Take the customer service scenario as an example. As mentioned in the background art, text description or voice is usually used to communicate. During the communication process, users need to describe their appeals, and customer service staff need to guide users to operate based on their appeals, such as after-sales service scenarios. When a user requests customer service for an order, the user needs to inform the customer service staff of the order number, etc. The customer service staff needs to guide the user's interface operations to provide corresponding credentials, etc. Therefore, there are practical problems such as difficulty in positioning and proof, especially for Users who are not familiar with online operations, such as the elderly, will have to add multiple rounds of communication, extend the service time, and worsen the user experience.

Therefore, in order to improve communication efficiency, reduce communication costs, ensure system performance, etc., the inventor proposed the technical solution of the embodiment of the present application through a series of studies. In the embodiment of the present application, the user terminal and the customer service terminal establish a first communication channel. In this case, the user terminal can collect the first interface content in the first display interface provided by it, and the first interface content can be transmitted to the customer service terminal, and the customer service terminal can display the first interface in the second display interface provided by it. content, so that the customer service staff can share the user's first interface content. By performing the first touch operation in the first interface content, the customer service staff can display mark information at the corresponding touch position in the first display interface, The mark information is used to prompt the touch position, thereby achieving remote assistance to the user and guiding the user's interface operation through the mark information, which improves communication efficiency, reduces invalid interface operations by the user, and ensures system performance.

It should be noted that the embodiments of this application may involve the use of user data. In actual applications, this can be done in compliance with the applicable laws and regulations of the country where the user is located (for example, the user explicitly agrees, the user is effectively notified, etc.), use user-specific personal data in the scenarios described herein to the extent permitted by applicable laws and regulations.

It should be noted that the technical solutions of the embodiments of this application are applicable to network virtual environments. The described users or customer service personnel generally refer to "virtual users". Real users can register user accounts in the server through registration methods to obtain User identity in a network environment.

The technical solutions in the embodiments of the present application will be clearly and completely described below with reference to the accompanying drawings in the embodiments of the present application. Obviously, the described embodiments are only some of the embodiments of the present application, rather than all of the embodiments. Based on the embodiments in this application, all other embodiments obtained by those skilled in the art without making creative efforts fall within the scope of protection of this application.

Figure 1 is a schematic structural diagram of an embodiment of a communication control method provided by an embodiment of the present application. The technical solution of this embodiment can be applied to the first client. In a practical application, the technical solution of the embodiment of the present application is applicable. A system architecture may include a first client, a second client and a server, the first client corresponds to the first user, and the second client corresponds to the second user;

Connections may be established between the first client and the second client and the server respectively through a network. The network may include various connection types, such as wired or wireless communication links or optical fiber cables. A communication connection, such as an instant messaging connection, can be established between the first client and the second client through the server to provide a session page on their respective display interfaces, and the session messages can be sent and received through interaction with the server.

Among them, the first client or the second client can be a browser, APP (Application, application), or web application such as H5 (HyperText Markup Language 5, Hypertext Markup Language 5th Edition) application, or light application (also known as Called an applet, a lightweight application) or a cloud application, the first client or the second client can be deployed in an electronic device and needs to rely on the operation of the device or certain apps in the device to run, etc. For example, the electronic device may have an electronic display screen and support information browsing, and may be a personal mobile terminal such as a mobile phone, a tablet computer, a personal computer, a desktop computer, a smart speaker, a smart watch, etc. Various other types of applications can usually be configured in electronic devices, such as human-computer conversation applications, model training applications, text processing applications, web browser applications, shopping applications, search applications, instant messaging tools, and email clients. Electronic devices such as terminals and social platform software can generally include at least one processing component and at least one storage component. Electronic equipment may also include basic configurations such as network card chips, IO buses, audio and video components, etc. This application does not limit this. Optionally, depending on the implementation form of the electronic device, it may also include some peripheral devices, such as keyboard, mouse, input pen, printer, etc., which is not limited in this application.

The server may include a server that provides various services, such as a server that provides instant messaging, a server that provides audio and video communication, a proxy server that provides gateway services, etc.

It should be noted that the server can be implemented as a distributed server cluster composed of multiple servers, or as a single server. The server can also be a distributed system server or a server combined with a blockchain. Servers can also provide cloud services, cloud databases, cloud computing, cloud functions, cloud storage, network services, cloud communications, middleware services, domain name services, security services, Content Delivery Network (CDN), and big data Cloud servers with basic cloud computing services such as artificial intelligence platforms, or intelligent cloud computing servers or intelligent cloud hosts with artificial intelligence technology.

The communication control method in the embodiment shown in Figure 1 may include the following steps:

101: Collect the first interface content of the first display interface provided by the first client.

102: Send the first interface content to the second client based on the first communication channel established with the second client.

The first interface content is used for display in the second display interface provided by the second client.

103: Obtain the control instruction sent by the second client.

The control instruction is generated by the second client based on the first touch operation performed on the first interface content.

104: Respond to the control instruction and determine the touch position in the first interface content.

105: Display mark information at the touch location.

Among them, the mark information is used to prompt the touch position.

Figure 2 is a flow chart of another embodiment of a communication control method provided by the embodiment of the present application. The technical solution of this embodiment is executed by the second client. The method may include the following steps:

201: Obtain the first interface content transmitted by the first client based on the first communication channel established with the second client.

The first interface content is obtained by the first client collecting the first display interface.

202: Display the content of the first interface in the second display interface.

203: In response to the second user's first touch operation in the first interface content, generate a touch instruction.

204: Send the touch command to the first client.

The touch instruction is used by the first client to determine the touch position in the first interface content, and display mark information at the touch position.

Figure 3 is a flow chart of another embodiment of a communication control method provided by the embodiment of the present application. The technical solution of this embodiment is executed by the server. The method may include the following steps:

301: Establish a first communication channel between the first client and the second client.

302: Obtain the first interface content sent by the first client based on the first communication channel.

The first interface content is obtained by collecting the first display interface provided by the first client.

303: Transmit the first interface content to the second client based on the first communication channel.

The first interface content is used to display in the second display interface provided by the second client.

304: Obtain the control instruction sent by the second client.

The control instruction is generated by the second client in response to the second user's first touch operation on the first interface content.

305: Send the control instruction to the first client.

The control instruction is used to instruct the first client to determine the touch position in the first interface content and display mark information at the touch position.

In this embodiment of the present application, the second user can share the first interface content corresponding to the first user. By performing a touch operation on the first interface content, the first client can share the corresponding first interface content on the first display interface. The mark information is displayed at the touch position. The mark information is used to prompt the touch position, thereby achieving the purpose of remotely assisting the first user and guiding the first user to perform interface operations through the mark information, which improves communication efficiency and can reduce the user's invalid interface operations. , to ensure system performance.

The technical solutions of the embodiments of this application can be applied to customer service scenarios in a practical application. In the customer service scenario, the first client may refer to the user terminal, and the second client may refer to the customer service terminal. Of course, the first client and the second client may also refer to any two communication terminals in the instant messaging scenario. This application does not limit this. However, in order to facilitate understanding and description, the following one or more embodiments mainly take the customer service scenario as an example to describe this application. The technical solutions of the application embodiments are introduced.

As shown in Figure 4, it is a flow chart of another embodiment of a communication control method provided by the embodiment of the present application. The technical solution of this embodiment can be executed by the user end. In the customer service scenario, the application of the embodiment of the present application is A system architecture may include a user end, a customer service end and a server end. The user end corresponds to the user, and the customer service end corresponds to the customer service personnel. The customer service personnel may be provided by the object provider, or may be provided by the online system official, etc. This application Without limitation, in a practical application, customer service personnel may refer to official customer service.

Connections can be established between the client, the client, and the server respectively through the network. The network can include various connection types, such as wired, wireless communication links, optical fiber cables, etc. A communication connection, such as an instant messaging connection, can be established between the client and the client through the server, so that session pages can be provided on their respective display interfaces, and session messages can be sent and received through interaction with the server.

Among them, the client or customer service side can be a browser, APP (Application, application), or web application such as H5 (HyperText Markup Language 5, Hypertext Markup Language 5th Edition) application, or light application (also known as a small program) , a lightweight application) or cloud application or plug-in program, etc., the first client or the second client can be deployed in the electronic device and need to rely on the operation of the device or certain apps in the device to run, etc. For example, the electronic device may have an electronic display screen and support information browsing, and may be a personal mobile terminal such as a mobile phone, a tablet computer, a personal computer, a desktop computer, a smart speaker, a smart watch, etc. Various other types of applications can usually be configured in electronic devices, such as human-computer conversation applications, model training applications, text processing applications, web browser applications, shopping applications, search applications, instant messaging tools, and email clients. Electronic devices such as terminals and social platform software can generally include at least one processing component and at least one storage component. Electronic equipment may also include basic configurations such as network card chips, IO buses, audio and video components, etc. This application does not limit this. Optionally, depending on the implementation form of the electronic device, it may also include some peripheral devices, such as keyboard, mouse, input pen, printer, etc., which is not limited in this application.

The server may include a server that provides various services, such as a server that provides instant messaging, a server that provides audio and video communication, a proxy server that provides gateway services, etc.

It should be noted that the server can be implemented as a distributed server cluster composed of multiple servers, or as a single server. The server can also be a distributed system server or a server combined with a blockchain. Servers can also provide cloud services, cloud databases, cloud computing, cloud functions, cloud storage, network services, cloud communications, middleware services, domain name services, security services, Content Delivery Network (CDN), and big data Cloud servers with basic cloud computing services such as artificial intelligence platforms, or intelligent cloud computing servers or intelligent cloud hosts with artificial intelligence technology.

The communication control method in the embodiment shown in Figure 4 may include the following steps:

401: Collect the first interface content of the first display interface provided by the client.

402: Send the first interface content to the client based on the first communication channel established with the client.

The first interface content is used to represent the display content presented by the first display interface. In order to facilitate the distinction of description, it is named the first interface content here.

Wherein, the first interface content of the first display interface may be collected in real time to form a video stream for transmission.

The first communication channel may be used to transmit video data.

The first communication channel may be established based on a same-screen interaction request or a network call request.

As an option, the method can also include:

Receive the first same-screen interaction request; wherein the first same-screen interaction request is generated by the customer service terminal in response to the same-screen request operation triggered by the customer service staff; and display the first same-screen interaction prompt information on the first display interface.

The above-mentioned collection of the first interface content of the first display interface provided by the user terminal may include: in response to a screen sharing confirmation operation for the first screen sharing prompt information, collecting the first interface content of the first display interface provided by the user terminal.

Optionally, in response to the same-screen confirmation operation for the first same-screen prompt information, a same-screen confirmation request can be sent to the server, and the server can first establish a first communication channel with the customer service end; thus, the first communication channel can be When the communication channel is established, the user terminal collects the first interface content of the first display interface.

Wherein, the method may also include: collecting the first call data and sending the first call data to the customer service terminal through the first communication channel; obtaining the second call data sent by the customer service terminal based on the first communication channel; and outputting the second call data. .

The first call data may be sent to the client via the server, and the second call data may be sent to the user via the server. The first call data and the second call data may be audio data and/or video data, etc. That is to say, calls can be made while interacting on the same screen. Customer service staff can communicate with users by voice and guide interface operations through same-screen interaction.

In addition, the first on-screen interaction request may be sent by the client to the user via the server. As another implementation method, the first on-screen interaction request may also be when detecting the establishment of a first communication channel between the client and the customer service. and then sent to the client. After receiving the first same-screen interaction request, the client can confirm the establishment of the first communication channel with the client, so that after detecting the same-screen confirmation operation, the client can collect the information of the first display interface provided by the client. First interface content.

As an alternative, the method can also include:

In response to the same-screen interaction request operation triggered by the user, a second same-screen interaction request is generated; and the second same-screen interaction request is sent to the customer service terminal, so that the customer service terminal can display the second same-screen interaction prompt information on the second display interface.

The first interface content of the first display interface provided by the above collection client may include:

According to the same-screen confirmation request sent by the customer service terminal, the first interface content of the first display interface provided by the client is collected; the same-screen confirmation request may be the same-screen confirmation request triggered by the client in response to the customer service staff's prompt information for the second same-screen interaction. Generated by confirmation operation and sent to the user via the server;

Optionally, the user terminal may first display the second screen sharing request prompt information on the first display interface; the user terminal generates the second screen sharing request operation in response to the screen sharing request operation triggered by the second screen sharing request prompt information.

Optionally, the server can establish a first communication channel between the client and the user based on the same-screen confirmation request sent by the client, so that the user can confirm after receiving the same-screen confirmation request sent by the client. A first communication channel is established with the customer service terminal, so that the first interface content of the first display interface can be collected.

In addition, the first communication channel can be established in advance, and the second same-screen interaction request is sent to the customer service terminal via the server. The server can detect the establishment of the first communication channel between the client and the customer service terminal and then send the second simultaneous interaction request to the customer service terminal. Screen interaction request is sent to the client.

As can be seen from the above description, the first communication channel can be established in advance, or the server can establish the first communication channel between the client and the client in response to the network call request. The network call request may be generated by the user terminal in response to the user's network call request operation, or may be generated by the customer service terminal in response to the customer service staff's network call request operation and sent to the user terminal via the service terminal. That is, the first communication channel may be established based on the network call request.

The network call prompt information may be displayed on the first display interface or the second display interface for the user or customer service personnel to trigger the network call request operation.

In addition, the first communication channel can also be used only to transmit the first interface content. Therefore, in some embodiments, the method can also include: establishing a second communication channel with the customer service end; collecting the first call data, and transferring the first call data to the client. The data is sent to the customer service terminal through the second communication channel; the second call data sent by the customer service terminal based on the second communication channel is obtained; and the second call data is output. That is to say, the second communication channel can be established independently to transmit the second call data.

Among them, the client can display the network call prompt information on the first display interface, thereby detecting the user's call request operation triggered by the network call prompt information, and sends the network call request to the server, and the server can send the network call request to the customer service end, the customer service end can display the corresponding call confirmation prompt information on the second display interface, so that after detecting the call confirmation operation of the customer service staff, it can send a call confirmation request to the server end, so that the server end can establish a connection between the customer service end and the user end. second communication channel. In actual applications, the network call request may be a VOIP (Voice over Internet Protocol, voice transmission based on IP) request.

Of course, the client can also display the call confirmation prompt message when receiving the network call request sent by the client via the server. The client detects the user's call confirmation operation and sends the call confirmation request to the server, thereby via the service The client establishes a second communication channel with the customer service client.

The first communication channel may be established based on UDP (User Datagram Protocol, User Data Protocol), such as RTP (Real-time Transport Protocol, Real-time Transport Protocol), etc.

The first interface content is used for display in the second display interface provided by the client. Specifically, the user terminal may send the first interface content to the customer service terminal through the server terminal based on the first communication channel.

It should be noted that during the actual transmission process, the content of the first interface must undergo some necessary operations such as encoding and decoding. This application does not specifically limit this. For example, the content of the first interface may need to be encoded before being transmitted. For example, using H264 (a digital video compression format) protocol for encoding, etc., and the customer service end can decode the content of the first interface before displaying it.

Among them, in actual applications, the client runs in an electronic device. The electronic device provides an electronic display screen. The client displays the first display interface on the electronic display screen. In order to better restore the content of the first interface, optionally, the client also The screen parameters of the electronic display screen can be collected and transmitted to the customer service end via the server. The customer service end may specifically display the first interface content in the second display interface according to the screen parameters.

Optionally, the first interface content may be superimposed on the second interface content of the second display interface for display. The currently displayed content of the second interface content may be a conversation window page between the customer service staff and the user. During the conversation between the user and the customer service staff, the customer service staff can trigger the same-screen request operation, so that the user can remotely guide the user to perform interface operations, etc., and can communicate in conjunction with session messages or call data.

403: Obtain the control command sent by the client.

The control instruction is generated based on the first touch operation performed by the customer service staff on the first interface content.

The customer service staff may perform a first touch operation on the first interface content. The first touch operation may be, for example, a click operation in the first interface content. The customer service end can send the first touch operation to the server end, and the server end generates the corresponding control instructions and then transmits them to the user end. Of course, the customer service end can also generate the control instructions and send them to the customer service end via the server end.

The first touch operation can be performed by the customer service staff by operating the mouse. By moving or clicking the mouse, the mouse cursor can be positioned to different display areas in the first interface content. Clicking the mouse in the display area can realize the first touch operation. operate.

404: Respond to the control instruction and determine the touch position in the first interface content.

405: Display mark information at the touch location.

The control instruction may include the touch position, which may be mouse coordinate information, for example. The user terminal can display mark information at the touch position according to the touch position.

Among them, the mark information can be used to prompt the touch position. In addition, when the touch position changes, the mark information will also change with the change of the touch position.

The mark information may be a specific graphic symbol, and the change of the mark information according to the change of the touch position may be a position change, a shape change, and/or a color change, etc., which is not limited in this application.

Optionally, the client may respond to the second touch operation performed at the touch position and perform a corresponding processing operation in combination with the displayed content at the touch position. For example, when the displayed content is a control, you can perform processing operations corresponding to the control, such as displaying the page indexed by the control, or performing operations such as returning to the previous level or returning to the homepage, etc. This application does not specifically limit this.

In this embodiment, the customer service staff can share the first interface content corresponding to the user. By performing a touch operation in the first interface content, the customer service staff can display mark information at the corresponding touch position in the first display interface. The mark information is used to prompt the touch position, thereby achieving remote assistance to the user and guiding the user's interface operation through the mark information, which improves communication efficiency, reduces invalid interface operations by the user, and ensures system performance.

In a practical application, a variety of plug-ins can be integrated into the client to implement different operations, such as communication plug-ins, same-screen interaction plug-ins, etc.

The above-mentioned first communication channel established with the client may be implemented by calling a communication plug-in.

The above-mentioned collection of the first interface content of the first display interface provided by the client may be to call a same-screen interactive plug-in to collect the first interface content of the first display interface provided by the client. Optionally, the communication plug-in may be called to use the communication plug-in to call the same-screen interaction plug-in to collect the first interface content of the first display interface.

The user terminal can render and display the same-screen control prompt information and the like in the first display interface according to the calling result of the same-screen interactive plug-in.

Among them, the above-mentioned communication plug-in, same-screen interaction plug-in, etc. can be SDK (Software Development Kit, software development tool kit). For example, the communication plug-in can be Meta RTC (meta Real-time Communications, a real-time communication built for embedded) SDK, etc. .

Similarly, the server can include customer service servers, communication servers, proxy servers, etc. The customer service server can be divided into a first customer service node and a second customer service node according to actual needs. The customer service server can forward same-screen interaction requests, same-screen cancellation requests, etc. The user-side communication plug-in can establish a first communication channel via the communication server, the first interface content can be transmitted to the communication server via the communication plug-in, and the communication server can push the first interface content to the customer service end via the proxy server. The above-mentioned collection of the first call data may be to call the communication plug-in to collect the first call data and transmit it to the customer service end through the communication server. The above-mentioned acquisition of the second call data may be a general communication plug-in to obtain the second call data transmitted by the communication server.

Of course, the specific structural composition of the server is not limited to this. In actual applications, the server may only include a single server, etc.

In some embodiments, in order to ensure data security, the method may also include:

When detecting that the user terminal is running in the background, suspend the collection of the first interface content of the first display interface; display the first icon used to identify the first communication channel on the electronic display screen; in response to the return operation triggered for the first icon, Display the first display interface on the electronic display screen, and continue to collect the first interface content of the first display interface.

Optionally, the first icon can be implemented in the form of a floating window, and the user terminal can integrate the floating window SDK, so that the floating window SDK can be called to display the first icon identifying the first communication channel on the electronic display screen.

The return operation can be triggered for the first icon, so that the first display interface can continue to be displayed on the electronic display screen, and the collection operation can continue to be started.

The first icon may include one or more processing controls, such as a return control to sense the return operation. In addition, it may also include a call cancellation control to sense the call cancellation operation, etc., which can be configured based on the actual situation. This application does not do this. limit.

In some embodiments, when detecting that the client is running in the background, the method may also include:

Transmitting blank content or predetermined content to the customer service terminal for the customer service terminal to display the blank content or predetermined content in the second display interface, thereby ensuring that the customer service personnel can only view the first interface content of the first display interface and cannot view the user The terminal corresponds to the display content of the electronic display screen to improve data security. Specifically, blank content or predetermined content may be transmitted to the client via the server.

In addition, when detecting that the client is running in the background, as another optional method, a pause request can be sent to the server, and the server transmits blank content or scheduled content to the client.

Among them, during the process of collecting and transmitting the content of the first interface, the user or customer service staff can cancel the same-screen interactive operation. As an option, the method can also include:

Display the same-screen control prompt information in the first display interface; in response to the same-screen cancellation operation performed by the user in response to the same-screen control prompt information, terminate the collection of the first interface content of the first display interface provided by the user terminal.

Among them, the communication page corresponding to the first communication channel can be displayed on the first display interface. The same-screen control prompt information can be specifically displayed on the communication page. Of course, it can also be displayed on the first display interface in the form of a floating window, etc. . This application does not limit this.

When the first display interface displays a non-communication page due to user operation or the like, the second icon may be displayed in the form of a floating window on the first display interface.

The call cancellation operation can be performed on the second icon. In addition, the second icon can also include some necessary processing controls, such as sending pictures.

As an alternative, the method can also include:

In response to the user's communication cancellation operation, the first communication channel is canceled, and collection of the first interface content of the first display interface provided by the client is terminated.

Optionally, the communication control prompt information may be displayed in the first icon or the first display interface, and the communication cancellation operation may be a triggering operation for the communication control prompt information.

As yet another option, this method can also include:

Receive the same-screen cancellation request and terminate the collection of the first interface content of the first display interface provided by the client; wherein the same-screen cancellation request may be generated by the customer service terminal detecting the same-screen cancellation operation of the customer service staff.

The same-screen control prompt information can also be displayed in the second display interface of the client, and the customer service staff's same-screen control prompt information can be triggered by the same-screen control prompt information.

As yet another option, this method can also include:

When the touch position corresponds to the same-screen control prompt information, collection of the first interface content of the first display interface provided by the user terminal is terminated.

As yet another option, this method can also include:

Receive the communication cancellation request, cancel the first communication channel, and terminate the collection of the first interface content of the first display interface provided by the client.

The communication cancellation request may be generated when the customer service terminal detects the communication cancellation operation of the customer service staff. The communication control prompt information may be displayed on the second display interface of the customer service terminal, and the communication cancellation operation may be a triggering operation for the communication control prompt information.

In some embodiments, collecting the first interface content of the first display interface provided by the client may include:

When the first display interface provided by the user terminal is displayed on the electronic display screen, a screen recording operation is performed to generate a video stream including first interface content of the first display interface.

Therefore, when the client is running in the background, the screen recording operation can be suspended, and blank content or scheduled content can be sent to the customer service via the server.

In some embodiments, the method may also include:

Collect screen parameters of the electronic display screen and transmit the screen parameters to the customer service terminal, so that the customer service terminal can display the first interface content in the second display interface according to the screen parameters.

The screen parameters may include, for example, screen size, etc., and may also include display brightness, etc.

In some embodiments, in order to improve data security, sending the first interface content to the customer service terminal based on the first communication channel may include:

Send the first interface content to the server based on the first communication channel, so that the server can hide the target data in the first interface content that meets the hiding requirements, save the first interface content to the target address, and send the target address To the customer service end, the customer service end is used to obtain the first interface content from the target address and display it in the second display interface.

The server may use a recognition model to identify target data in the first interface content that meets the hiding requirements. Since the first interface content is in the form of an image frame, hiding the target data may include blurring the target data in the first interface content or overwriting specified content at the target data to cover the target data.

Figure 5 is a flow chart of another embodiment of a communication control method provided by the embodiment of the present application. The technical solution of this embodiment is executed by the customer service end. The method may include the following steps:

501: Obtain the first interface content transmitted by the client based on the first communication channel established with the client.

The client may obtain the first interface content transmitted by the client based on the first communication channel through the server.

Among them, the first interface content is obtained by the user terminal collecting the first display interface.

Optionally, the method may also include:

In response to the same-screen request operation triggered by the customer service staff, a first same-screen interaction request is sent to the user terminal.

Wherein, the first screen sharing request prompt information may be displayed in the second display interface, and the screen sharing request operation may be triggered by a customer service staff in response to the first screen sharing request prompt information.

The user terminal is used to display the corresponding first on-screen interaction prompt information on the first display interface, and upon detecting the on-screen confirmation operation performed by the user in response to the first on-screen prompt information, collect the first interface of the first display interface content.

Optionally, the first co-screen interaction request may be sent to the server, and the first co-screen interaction request may be sent to the user terminal via the server.

Among them, the client detects the same-screen confirmation operation performed by the user in response to the first same-screen prompt information, and can send a same-screen confirmation request to the server, so that the server can establish a third communication between the client and the customer service based on the same-screen confirmation request. A communication channel.

In addition, the server may also send the first same-screen interaction request to the user when detecting that the first communication channel is established between the user and the client. At this time, the first communication channel may be established by the server in response to the network call request.

502: Display the content of the first interface in the second display interface.

The first interface content may be superimposed on the current display content of the second display interface for display. The current display content of the second display interface may be a conversation window page between the customer service staff and the user. During the conversation between the user and the customer service staff, the customer service staff can trigger the same-screen request operation, so that the user can remotely guide the user to perform interface operations, etc., and can communicate in conjunction with the conversation message or call data.

503: Respond to the customer service staff's first touch operation in the first interface content and generate a control instruction.

The customer service staff may perform a first touch operation on the first interface content. The first touch operation may be, for example, a click operation in the first interface content. The customer service end can send the first touch operation to the server end, and the server end generates the corresponding control instructions and then transmits them to the user end. Of course, the customer service end can also generate the control instructions and send them to the customer service end via the server end.

The first touch operation can be performed by the customer service staff by operating the mouse. By moving or clicking the mouse, the mouse cursor can be positioned to different display areas in the first interface content. Clicking the mouse in the display area can realize the first touch operation. operate.

504: Send control instructions to the user end.

Wherein, the control instruction is used for the user terminal to determine the touch position in the first interface content, and display mark information at the touch position.

The control instruction may include the touch position, which may be mouse coordinate information, for example. The user terminal can display mark information at the touch position according to the touch position.

Among them, the mark information can be used to prompt the touch position. In addition, when the touch position changes, the mark information will also change with the change of the touch position.

The mark information may be a specific graphic symbol, and the change of the mark information according to the change of the touch position may be a position change, a shape change, and/or a color change, etc., which is not limited in this application.

In this embodiment, the customer service staff can share the first interface content corresponding to the user. By performing a touch operation in the first interface content, the customer service staff can display mark information at the corresponding touch position in the first display interface. The mark information is used to prompt the touch position, thereby achieving remote assistance to the user and guiding the user's interface operation through the mark information, which improves communication efficiency, reduces invalid interface operations by the user, and ensures system performance.

It should be noted that the technical solution of this embodiment has been described in detail in the embodiment shown in FIG. 4 and will not be repeated in this embodiment.

In some embodiments, the method may also include:

Obtain the screen parameters of the electronic display screen collected by the user end; the electronic display screen is used to display the first display interface;

The above displaying the first interface content in the second display interface may include: displaying the first interface content in the second display interface according to screen parameters.

Among them, the screen parameters can be carried in the first interface content and provided to the customer service terminal at the same time. Of course, they can also be separately transmitted to the customer service terminal, etc.

In some embodiments, the method may also include:

In response to the same-screen request operation triggered by the customer service staff, the first same-screen interaction request is sent to the user terminal; the user terminal is used to display the first same-screen interaction prompt information on the first display interface, and detects the user's request for the first same-screen interaction. The prompt information triggers the same-screen confirmation operation and collects the first interface content of the first display interface.

In some embodiments, the method may also include:

Obtain the second same-screen interaction request; the second same-screen interaction request is generated by the client in response to the same-screen request operation triggered by the user; display the second same-screen interaction prompt information on the second display interface; detect the customer service staff's request for the first The same-screen confirmation operation triggered by the same-screen prompt information sends a same-screen confirmation request to the user terminal. The same-screen confirmation request is used to instruct the user terminal to collect the first interface content of the first display interface.

In some embodiments, the method may also include:

Collect the second call data and send the second call data to the user end through the first communication channel; obtain the first call data sent by the user end based on the first communication channel; and output the first call data.

In some embodiments, the method may also include:

Establish a second communication channel with the user end; collect the second call data and send the second call data to the user end through the second communication channel; obtain the first call data sent by the user end based on the second communication channel; output the first call data data.

In some embodiments, the method may also include:

The same-screen control prompt information is displayed on the second display interface; in response to the same-screen cancellation operation triggered by the customer service staff for the same-screen control prompt information, a same-screen cancellation request is sent to the user; the same-screen cancellation request is used to indicate the termination of collecting the first display The first interface content of the interface.

In some embodiments, the method may also include:

In response to the communication cancellation operation triggered by the customer service staff, a communication cancellation request is sent to the user terminal; the communication cancellation request is used to instruct to terminate the collection of the first interface content of the first display interface and end the first communication channel.

Figure 6 is a flow chart of another embodiment of a communication control method provided by the embodiment of the present application. The technical solution of this embodiment is executed by the server. The method may include the following steps:

601: Establish the first communication channel between the client and the client.

The first communication channel may be used to transmit video data.

The first communication channel may be established based on a same-screen interaction request or a network call request.

As an option, the method can also include:

Receive the first co-screen interaction request sent by the customer service end; send the first co-screen interaction prompt information to the user end; the user end is used to collect the first co-screen interaction confirmation operation triggered by the user in response to the first co-screen interaction prompt information. Display the first interface content of the interface.

As an alternative, the method can also include:

Receive the second same-screen interaction request sent by the client; send the second same-screen interaction prompt information to the customer service end;

According to the same-screen confirmation request sent by the customer service terminal, a same-screen confirmation notification is sent to the user terminal; the user terminal is used to collect the first interface content of the first display interface in the case of the same-screen confirmation notification from the receiving end.

As an optional method, the above-mentioned establishment of the first communication channel between the client and the customer service may include:

Based on the same-screen confirmation request sent by the client, a first communication channel is established between the client and the customer service client.

As another optional method, establishing the first communication channel between the client and the customer service may include:

Based on the network call request sent by the client or the client, a first communication channel is established between the client and the client.

The above-mentioned sending of the first on-screen interaction prompt information to the user terminal may include sending the first on-screen interaction prompt information to the user terminal when a first communication channel is established between the user terminal and the customer service terminal.

In addition, in order to satisfy the network call request, the server can also establish a second communication channel between the client and the client based on the network call request sent by the client or the client.

Thereby, the server can obtain the first call data sent by the user through the first communication channel or the second communication channel, and send the first call data to the customer service end;

Obtain the second call data sent by the customer service terminal, and send the second call data to the user terminal through the first communication channel or the second communication channel.

602: Obtain the first interface content sent by the client based on the first communication channel.

Wherein, the first interface content is obtained by collecting the first display interface provided by the user terminal.

603: Provide the first interface content to the client.

The first interface content is used for display in the second display interface provided by the client.

604: Obtain the control instruction sent by the customer service terminal; the control instruction is generated by the customer service terminal in response to the customer service staff's first touch operation on the first interface content;

605: Send control instructions to the user end.

The control instruction is used to instruct the user terminal to determine the touch position in the first interface content and display mark information at the touch position. The control instruction may include the touch position, which may be mouse coordinate information, for example. The user terminal can display mark information at the touch position according to the touch position.

Among them, the mark information can be used to prompt the touch position. In addition, when the touch position changes, the mark information will also change with the change of the touch position.

The mark information may be a specific graphic symbol, and the change of the mark information according to the change of the touch position may be a position change, a shape change, and/or a color change, etc., which is not limited in this application.

In this embodiment, the customer service staff can share the first interface content corresponding to the user. By performing a touch operation in the first interface content, the customer service staff can display mark information at the corresponding touch position in the first display interface. The mark information is used to prompt the touch position, thereby achieving remote assistance to the user and guiding the user's interface operation through the mark information, which improves communication efficiency, reduces invalid interface operations by the user, and ensures system performance.

It should be noted that the technical solution of this embodiment has been described in detail in the embodiment shown in FIG. 4 and will not be repeated in this embodiment.

In some embodiments, providing the first interface content to the client may include:

Detect whether there is target data that meets the hiding requirements in the first interface content; perform hiding processing on the target data in the first interface content; and provide the first interface content after hiding processing to the customer service end.

Optionally, a recognition model can be used to detect whether there is target data that meets the hiding requirements in the first interface content. The recognition model can be trained based on sample data that meets the hiding requirements.

The target data may refer to user privacy data, thereby improving data usage security.

In some embodiments, providing the first interface content to the client may include:

Store the first interface content and send the storage address to the client; download the first interface content to the client according to the download request sent by the client based on the storage address.

Storing the first interface content may, for example, send the first interface content to SRS (Simple Realtime Server, a simple and efficient real-time video server), etc., of course, this application is not limited to this.

In addition, the server can also directly send the content of the first interface to the client, using push streaming for data transmission, etc.

In some embodiments, the method may also include:

Receive the same-screen cancellation request sent by the customer service terminal, and send the same-screen cancellation request to the user terminal for the user terminal to terminate the collection of the first interface content of the first display interface;

In some embodiments, the method may also include:

Receive the same-screen cancellation request sent by the user, and send the same-screen cancellation instruction to the client so that the client can terminate the display of the first interface content on the second display interface; the same-screen cancellation request is the user's response to the user's same-screen control The prompt information is generated when the same-screen cancellation operation is performed or when the touch position is detected corresponding to the same-screen control prompt information;

In some embodiments, the method may also include:

Receive the call cancellation request sent by the customer service terminal, cancel the first communication channel, and send the call cancellation request to the user terminal so that the user terminal terminates the collection of the first interface content of the first display interface;

In some embodiments, the method may also include:

After receiving the call cancellation request sent by the client, cancel the first communication channel, and send the call cancellation request to the customer service terminal, so that the customer service terminal terminates display of the first interface content on the second display interface.

That is to say, the user or customer service staff can individually cancel the same-screen interaction and terminate the collection of the first interface content of the first display interface. The first communication channel can be maintained and continue to transmit call data, etc.

The user or customer service personnel can also trigger the call cancellation operation, thereby directly ending the first communication channel. At this time, the user terminal will also terminate the collection of the first interface content of the first display interface, and the customer service terminal will terminate the display of the first interface content. .

In some embodiments, the method may also include:

Obtain the screen parameters transmitted by the client and provide the screen parameters to the client.

Optionally, the screen parameters can be carried in the first interface content and provided to the customer service terminal and the like at the same time.

As can be seen from the previous description, in actual applications, a variety of plug-ins can be integrated into the client to achieve different operations, such as communication plug-ins, same-screen interaction plug-ins, etc. Correspondingly, in order to facilitate development and maintenance, the server can also be divided into communication servers and proxy servers.

The above-mentioned establishment of the first communication channel between the user end and the customer service end may be the communication server establishing the first communication channel between the user end and the customer service end;

The above-mentioned obtaining of the first interface content sent by the client based on the first communication channel may be that the communication server obtains the first interface content sent by the client based on the first communication channel and sends the first interface content to the proxy server;

The above-mentioned provision of the first interface content to the customer service terminal may be the proxy server providing the first interface content to the customer service terminal;

The above-mentioned obtaining the control instruction sent by the client may be that the proxy server obtains the control instruction sent by the client and sends the control instruction to the communication server.

The above-mentioned sending of the control instruction to the user terminal may be the communication server establishing the control instruction and sending it to the user terminal.

In addition, the server can also include a customer service server;

The customer service server can receive the first same-screen interaction request sent by the customer service terminal, and send the first same-screen interaction request to the user terminal;

The customer service server can receive the second same-screen interaction request sent by the client, and send the second same-screen interaction request to the customer service terminal.

In addition, the customer service server can also forward same-screen cancellation requests, etc.

The customer service server can be divided into a first customer service node and a second customer service node according to actual needs. This application does not specifically limit this.

The proxy server may be, for example, an SBC (Session Border Controller), and the proxy server implements network address and audio/video code conversion, etc.

For ease of understanding, Figure 7 shows a schematic diagram of scenario interaction in an actual application of the embodiment of the present application. The customer service terminal 701 can send a first same-screen interaction request to the user terminal 703 via the customer service server 702.

The user terminal 703 can call the communication plug-in to establish a first communication channel with the communication server 704, and the communication server 704 can connect to the customer service server 702 via the proxy server 705.

The client 703 can display the first co-screen interaction prompt information in the form of a pop-up box based on the first co-screen interaction prompt information; after detecting the co-screen confirmation operation triggered by the user in response to the first co-screen interaction prompt information, the user terminal 703 can call the co-screen interaction The plug-in collects the first interface content of the first display interface.

Afterwards, the user terminal 703 can call the communication plug-in to send the first interface content to the communication server 704 via the first communication channel, and the communication server 704 can transmit the first interface content to the proxy server 705 .

In addition, the first call data will also be sent to the communication server 704 through the first communication channel through the communication plug-in.

The proxy server 705 can perform transcoding, hiding and other processing operations on the first interface content, can save the first interface content, for example, can publish it to SRS, and provide the corresponding storage address, screen parameters, etc. to the customer service server 702 , provided by the customer service server 702 to the customer service terminal 701.

The client 701 can pull the first interface content from the SRS based on the storage address, so that the first interface content can be displayed on the second display interface.

The customer service terminal 701 can also detect the first touch operation of the customer service staff on the first interface content, so that the corresponding control instruction can be transmitted to the proxy server 705 via the customer service server 702 .

The proxy server 705 can send control instructions to the communication plug-in via the communication server 704 based on the data channel, and then the communication plug-in feeds back to the client 703.

The user terminal 703 can display mark information at the corresponding touch position in the first display interface according to the communication plug-in.

In order to facilitate understanding, Figures 8a to 8e respectively show a schematic diagram of a practical interface. The technical solution of the embodiment of the present application will be introduced below in conjunction with Figures 8a to 8e.

Figure 8a shows a schematic diagram of the second display interface. The second display interface 800 can display the same-screen request prompt information 801; the customer service terminal detects the same-screen request triggered by the customer service staff in response to the same-screen request prompt information 801. In operation, the first same-screen interaction request can be sent to the user via the server.

The user terminal can display the first co-screen interaction prompt information on the first display interface according to the first co-screen interaction request. In a schematic diagram of the first display interface as shown in Figure 8b, the first co-screen interaction prompt information can be displayed on the first display interface 900. First same-screen interaction prompt message 802.

In response to the co-screen confirmation operation triggered by the first co-screen interaction prompt information 802, the user terminal can collect the first interface content of the first display interface and provide the first interface content to the client via the server.

As shown in a schematic diagram of the second display interface shown in Figure 8c, the customer service terminal can display the first interface content 803 in the second display interface 800.

The customer service staff can perform the first touch operation in the first interface content 803, and the customer service terminal can generate corresponding control instructions and send them to the user terminal via the server terminal.

The user terminal can determine the touch position, and can display mark information at the touch position. In an interface schematic diagram of the first display interface as shown in Figure 8d, a mark is displayed at the touch position in the first display interface 900. Message 804.

In addition, as shown in Figure 8e, the user terminal can display the communication page corresponding to the first communication channel on the first display interface, and can display the same-screen control prompt information 805 on the communication page.

When the user terminal displays a non-communication page on the first display interface, the second icon can be displayed in the form of a floating window in the first display interface. In an interface schematic diagram of the first display interface as shown in Figure 8d, the user terminal can display the second icon in the form of a floating window. The second icon 806 is displayed on the first display interface 900 .

When the first display interface displays a communication page or a non-communication page, both can be transmitted to the customer service end as the first interface content, where the first icon displayed in the form of a floating window may not be included in the first interface content.

In addition, when the user terminal is running in the background, the first icon can be displayed on the electronic display screen. When the user terminal is running in the background, the collection of the first interface content will be suspended, and blank content or scheduled content can be transmitted to the customer service terminal.

The call cancellation operation can be triggered for either the first icon or the second picture. In addition, the same screen cancellation operation can also be triggered.

Figure 9 is a schematic structural diagram of an embodiment of a communication control device provided by an embodiment of the present application. The device may include:

The content collection module 901 is used to collect the first interface content of the first display interface provided by the client;

The content sending module 902 is configured to send the first interface content to the client based on the first communication channel established with the client; wherein the first interface content is used for display in the second display interface provided by the client;

The instruction acquisition module 903 is used to obtain the control instruction sent by the customer service terminal; wherein the control instruction is generated according to the first touch operation performed by the customer service staff on the first interface content;

The position determination module 904 is used to determine the touch position in the first interface content in response to the control instruction;

The information display module 905 is used to display mark information at the touch position; wherein the mark information is used to prompt the touch position.

In some embodiments, the device may further include:

The pause processing module is used to pause the collection of the first interface content of the first display interface when detecting that the user terminal is running in the background; display the first icon used to identify the first communication channel in the electronic display screen; respond to the first The return operation triggered by the icon displays the first display interface on the electronic display screen, and continues to collect the first interface content of the first display interface.

In some embodiments, the device may further include:

The same-screen trigger module is used to receive the first same-screen interaction request; the first same-screen interaction request is generated by the customer service terminal in response to the same-screen request operation triggered by the customer service staff; and displays the first same-screen interaction prompt information on the first display interface ;

The content collection module collects the first interface content of the first display interface provided by the user terminal, including: in response to the co-screen confirmation operation for the first co-screen prompt information, collecting the first interface content of the first display interface provided by the user terminal.

In some embodiments, in response to the co-screen confirmation operation for the first co-screen prompt information, the content collection module collects the first interface content of the first display interface provided by the user terminal including: in response to the co-screen prompt information for the first co-screen prompt information. Screen confirmation operation is performed to establish a first communication channel with the customer service terminal; and the first interface content of the first display interface provided by the client is collected.

In some embodiments, the device may further include:

The same-screen cancellation module is used to display the same-screen control prompt information in the first display interface; in response to the same-screen cancellation operation performed by the user for the same-screen control prompt information, terminate the collection of the first interface of the first display interface provided by the client content;

Or, after receiving a same-screen cancellation request, the collection of the first interface content of the first display interface provided by the client is terminated; the same-screen cancellation request is generated when the customer service terminal detects the same-screen cancellation operation of the customer service staff;

Or, when the touch position corresponds to the same-screen control prompt information, terminate the collection of the first interface content of the first display interface provided by the user terminal;

Or, in response to the user's communication cancellation operation, terminate the collection of the first interface content of the first display interface;

Or, upon receiving the communication cancellation request, the collection of the first interface content of the first display interface provided by the client is terminated; the communication cancellation request is generated by the customer service terminal in response to the communication cancellation operation of the customer service staff.

In some embodiments, the content collection module collects the first interface content of the first display interface provided by the user terminal, including: when the first display interface provided by the user terminal is displayed on the electronic display screen, performing a screen recording operation to generate the first interface content including the first display interface provided by the user terminal. A video stream showing the content of the first interface of the interface.

In some embodiments, the device may further include:

A processing module, configured to respond to the second touch operation performed at the touch position and perform corresponding processing operations in combination with the display content at the touch position.

The communication control device shown in Figure 9 can execute the communication control method described in the embodiment shown in Figure 4, and its implementation principles and technical effects will not be described again. The specific manner in which each module and unit of the communication control device in the above embodiment performs operations has been described in detail in the embodiment of the method, and will not be described in detail here.

Figure 10 is a schematic structural diagram of an embodiment of a communication control device provided by an embodiment of the present application. The device may include:

The content acquisition module 1001 is used to obtain the first interface content transmitted by the client based on the first communication channel established with the client; the first interface content is obtained by the client collecting the first display interface;

Content display module 1002, used to display the first interface content in the second display interface;

The instruction generation module 1003 is configured to generate a control instruction in response to the customer service staff's first touch operation in the first interface content;

The instruction sending module 1004 is used to send control instructions to the user terminal; the control instructions are used to instruct the user terminal to determine the touch position in the first interface content and display mark information at the touch position.

In some embodiments, the device may further include:

The same-screen request module is used to send the first same-screen interaction request to the user terminal in response to the same-screen request operation triggered by the customer service staff; the user terminal is used to display the first same-screen interaction prompt information on the first display interface, and detect The user triggers the same-screen confirmation operation in response to the first same-screen prompt information, and collects the first interface content of the first display interface;

In some embodiments, the device may further include:

The same-screen confirmation module is used to obtain the second same-screen interaction request; the second same-screen interaction request is generated by the user in response to the same-screen request operation triggered by the user; and displays the second same-screen interaction prompt information on the second display interface; It is detected that the customer service staff performs a same-screen confirmation operation triggered by the first same-screen prompt information, and sends a same-screen confirmation request to the user terminal. The same-screen confirmation request is used to instruct the user terminal to collect the first interface content of the first display interface.

The communication control device shown in Figure 10 can execute the communication control method described in the embodiment shown in Figure 5, and its implementation principles and technical effects will not be described again. The specific manner in which each module and unit of the communication control device in the above embodiment performs operations has been described in detail in the embodiment of the method, and will not be described in detail here.

Figure 11 is a schematic structural diagram of an embodiment of a communication control device provided by an embodiment of the present application. The device may include:

Communication establishment module 1101, used to establish the first communication channel between the client and the customer service;

The content providing module 1102 is used to obtain the first interface content sent by the client based on the first communication channel; the first interface content is obtained by collecting the first display interface provided by the client; providing the first interface content to the customer service client; first The interface content is used to display in the second display interface provided by the client;

The instruction forwarding module 1103 is used to obtain the control instruction sent by the customer service terminal; the control instruction is generated by the customer service terminal in response to the customer service staff's first touch operation on the first interface content; the control instruction is sent to the user terminal; the control instruction is used to Instruct the user terminal to determine the touch position in the first interface content and display mark information at the touch position.

In some embodiments, the content providing module provides the first interface content to the client including: detecting whether there is target data that meets the hiding requirements in the first interface content; hiding the target data in the first interface content; and hiding the target data after the hiding process. The content of the first interface is provided to the customer service end.

The communication control device shown in Figure 11 can execute the communication control method described in the embodiment shown in Figure 6, and its implementation principles and technical effects will not be described again. The specific manner in which each module and unit of the communication control device in the above embodiment performs operations has been described in detail in the embodiment of the method, and will not be described in detail here.

An embodiment of the present application also provides a computing device. As shown in Figure 12, the computing device may include a storage component 1201 and a processing component 1202;

The storage component 1201 stores one or more computer instructions, wherein one or more computer instructions are called and executed by the processing component 1202 to implement the communication control method as described in any embodiment of FIG. 1 to FIG. 6 .

Of course, the computing device may also include other components, such as input/output interfaces, display components, communication components, etc.

In the case where the processing component in the computing device is used to implement the communication control method as shown in FIG. 1, FIG. 2, or FIG. 4, FIG. 5, the computing device may also include a display component to perform corresponding display operations.

The input/output interface provides an interface between the processing component and the peripheral interface module. The above-mentioned peripheral interface module can be an output device, an input device, etc. The communication component is configured to facilitate wired or wireless communication, etc., between the computing device and other devices.

The processing component may include one or more processors to execute computer instructions to complete all or part of the steps in the above method. Of course, the processing component can also be one or more application-specific integrated circuits (ASIC), digital signal processor (DSP), digital signal processing device (DSPD), programmable logic device (PLD), field programmable gate array (FPGA) , controller, microcontroller, microprocessor or other electronic component implementation for executing the above method.

The storage component is configured to store various types of data to support operations on the terminal. The storage component can be implemented by any type of volatile or non-volatile storage device or a combination thereof, such as static random access memory (SRAM), electrically erasable programmable read-only memory (EEPROM), erasable Programmable read-only memory (EPROM), programmable read-only memory (PROM), read-only memory (ROM), magnetic memory, flash memory, magnetic or optical disk.

The display component may be an electroluminescent (EL) element, a liquid crystal display or a microdisplay with a similar structure, or a retinal direct display or similar laser scanning display.

It should be noted that when the above computing device implements the communication control method shown in Figure 3 or Figure 6, it can be a physical device or an elastic computing host provided by a cloud computing platform, etc. It can be implemented as a distributed cluster composed of multiple servers or terminal devices, or as a single server or single terminal device.

When the above computing device implements the communication control method shown in Figure 1, Figure 2, Figure 4 or Figure 6, it can be specifically implemented as an electronic device. The electronic device can be used by the user and has the computing, Internet, and other functions required by the user. Devices with communication and other functions can be, for example, mobile phones, tablets, personal computers, wearable devices, etc.

Embodiments of the present application also provide a computer-readable storage medium that stores a computer program. When the computer program is executed by a computer, the communication control method described in any of the embodiments shown in FIGS. 1 to 6 can be implemented. The computer-readable medium may be included in the electronic device described in the above embodiments; it may also exist separately without being assembled into the electronic device.

Embodiments of the present application also provide a computer program product, which includes a computer program carried on a computer-readable storage medium. When the computer program is executed by a computer, it can implement any of the above implementations as shown in Figures 1 to 6 The communication control method described in the example. In such embodiments, the computer program may be downloaded and installed from the network, and/or installed from removable media. When the computer program is executed by the processor, various functions defined in the system of the present application are performed.

It should be noted that the embodiments of this application may involve the use of user data. In actual applications, this can be done in compliance with the applicable laws and regulations of the country where the user is located (for example, the user explicitly agrees, the user is effectively notified, etc.), use user-specific personal data in the scenarios described herein to the extent permitted by applicable laws and regulations.

Those skilled in the art can clearly understand that for the convenience and simplicity of description, the specific working processes of the systems, devices and units described above can be referred to the corresponding processes in the foregoing method embodiments, and will not be described again here.

Through the above description of the embodiments, those skilled in the art can clearly understand that each embodiment can be implemented by software plus a necessary general hardware platform, and of course, it can also be implemented by hardware. Based on this understanding, the part of the above technical solution that essentially contributes to the existing technology can be embodied in the form of a software product. The computer software product can be stored in a computer-readable storage medium, such as ROM/RAM, magnetic disk, optical disk, etc., including a number of instructions to cause a computer device (which can be a personal computer, a server, or a network device, etc.) to execute the methods described in various embodiments or certain parts of the embodiments.

Finally, it should be noted that the above embodiments are only used to illustrate the technical solution of the present application, but not to limit it; although the present application has been described in detail with reference to the foregoing embodiments, those of ordinary skill in the art should understand that it can still be Modifications are made to the technical solutions described in the foregoing embodiments, or equivalent substitutions are made to some of the technical features; however, these modifications or substitutions do not cause the essence of the corresponding technical solutions to deviate from the spirit and scope of the technical solutions in the embodiments of the present application.

Claims (20)

1. A communication control method, characterized in that it is applied to the user end, and the method includes: Collect the first interface content of the first display interface provided by the user terminal; The first interface content is sent to the customer service terminal based on the first communication channel established with the customer service terminal; wherein the first interface content is used for display in the second display interface provided by the customer service terminal; Obtain the control instruction sent by the customer service terminal; wherein the control instruction is generated according to the first touch operation performed by the customer service staff on the first interface content; In response to the control instruction, determine the touch position in the first interface content; Mark information is displayed at the touch position; wherein the mark information is used to prompt the touch position. 2. The method of claim 1, further comprising: When detecting that the user terminal is running in the background, suspend collection of the first interface content of the first display interface; Display a first icon used to identify the first communication channel on the electronic display screen; In response to the return operation triggered for the first icon, the first display interface is displayed on the electronic display screen, and the first interface content of the first display interface is continued to be collected. 3. The method of claim 1, further comprising: Receive a first same-screen interaction request; the first same-screen interaction request is generated by the customer service terminal in response to a same-screen request operation triggered by a customer service staff; Display the first same-screen interaction prompt information on the first display interface; The collection of the first interface content of the first display interface provided by the user terminal includes: In response to the co-screen confirmation operation for the first co-screen prompt information, the first interface content of the first display interface provided by the user terminal is collected. 4. The method according to claim 3, characterized in that, in response to the co-screen confirmation operation for the first co-screen prompt information, collecting the first interface content of the first display interface provided by the user terminal include: In response to the co-screen confirmation operation for the first co-screen prompt information, establishing the first communication channel with the customer service terminal; Collect the first interface content of the first display interface provided by the user terminal. 5. The method of claim 3, further comprising: Display the same-screen control prompt information in the first display interface; in response to the same-screen cancellation operation performed by the user in response to the same-screen control prompt information, terminate the collection of the first interface content of the first display interface provided by the user terminal; Or, upon receiving a same-screen cancellation request, terminate the collection of the first interface content of the first display interface provided by the user terminal; the same-screen cancellation request is generated when the customer service terminal detects the same-screen cancellation operation of the customer service staff; Or, when the touch position corresponds to the same-screen control prompt information, terminate the collection of the first interface content of the first display interface provided by the user terminal; Or, in response to the user's communication cancellation operation, terminate the collection of the first interface content of the first display interface; Or, after receiving a communication cancellation request, the collection of the first interface content of the first display interface provided by the user terminal is terminated; the communication cancellation request is generated by the customer service terminal in response to the communication cancellation operation of the customer service staff. 6. The method according to claim 1, wherein the collecting the first interface content of the first display interface provided by the user terminal includes: When the first display interface provided by the user terminal is displayed on the electronic display screen, a screen recording operation is performed to generate a video stream including first interface content of the first display interface. 7. The method of claim 1, further comprising: In response to the second touch operation performed at the touch position, a corresponding processing operation is performed in conjunction with the display content at the touch position. 8. The method of claim 1, further comprising: Collect the first call data and send the first call data to the customer service terminal through the first communication channel; Obtain the second call data sent by the customer service terminal based on the first communication channel; Output the second call data. 9. The method of claim 1, further comprising: Collect screen parameters of the electronic display screen, and transmit the screen parameters to the customer service terminal, so that the customer service terminal displays the first interface content on the second display interface according to the screen parameters. 10. A communication control method, characterized in that it is applied to the customer service end, and the method includes: Obtaining the first interface content transmitted by the user terminal based on the first communication channel established with the customer service terminal; the first interface content is obtained by the user terminal collecting the first display interface; Display the first interface content on the second display interface; Generate a control instruction in response to the customer service staff's first touch operation in the first interface content; The control instruction is sent to the user terminal; the control instruction is used to instruct the user terminal to determine the touch position in the first interface content and display mark information at the touch position. 11. The method of claim 10, further comprising: In response to the same-screen request operation triggered by the customer service staff, a first same-screen interaction request is sent to the user terminal; the user terminal is used to display the first same-screen interaction prompt information on the first display interface, and detects the user's request for the first same-screen interaction. The first co-screen prompt information triggers the co-screen confirmation operation and collects the first interface content of the first display interface; or, Obtain a second same-screen interaction request; the second same-screen interaction request is generated by the client in response to the same-screen request operation triggered by the user; display the second same-screen interaction prompt information on the second display interface; detect When the customer service staff responds to the same-screen confirmation operation triggered by the first same-screen prompt information, the same-screen confirmation request is sent to the user terminal. The same-screen confirmation request is used to instruct the user terminal to collect the first Display the first interface content of the interface. 12. A communication control method, characterized by comprising: Establish the first communication channel between the client and the customer service; Obtain the first interface content sent by the user terminal based on the first communication channel; the first interface content is obtained by collecting the first display interface provided by the user terminal; Provide the first interface content to the customer service terminal; the first interface content is used for display in the second display interface provided by the customer service terminal; Obtain the control instruction sent by the customer service terminal; the control instruction is generated by the customer service terminal in response to the customer service staff's first touch operation on the first interface content; The control instruction is sent to the user terminal; the control instruction is used to instruct the user terminal to determine the touch position in the first interface content and display mark information at the touch position. 13. The method according to claim 12, wherein providing the first interface content to the customer service terminal includes: Detect whether there is target data that meets the hiding requirements in the first interface content; performing hiding processing on the target data in the first interface content; The first interface content after hiding processing is provided to the customer service terminal. 14. The method of claim 12, further comprising: Receive the first same-screen interaction request sent by the customer service terminal; send the first same-screen interaction prompt information to the user terminal; the user terminal is used to detect that the user has requested the first same-screen interaction prompt information. The triggered same-screen confirmation operation collects the first interface content of the first display interface; or, Receive the second same-screen interaction request sent by the user terminal; send the second same-screen interaction prompt information to the customer service terminal; According to the same-screen confirmation request sent by the customer service terminal, send a same-screen confirmation notification to the user terminal; the user terminal is used to collect the information of the first display interface when receiving the same-screen confirmation notification. First interface content. 15. The method according to claim 14, wherein establishing the first communication channel between the client and the customer service terminal includes: Based on the same-screen confirmation request sent by the user terminal, establish a first communication channel between the user terminal and the customer service terminal; Or, based on the network call request sent by the user terminal or the customer service terminal, a first communication channel between the user terminal and the customer service terminal is established. 16. The method according to claim 14, wherein sending the first same-screen interaction prompt information to the user terminal includes: When the first communication channel is established between the user terminal and the customer service terminal, first on-screen interaction prompt information is sent to the user terminal. 17. The method of claim 12, further comprising: Receive the same-screen cancellation request sent by the customer service terminal, and send the same-screen cancellation request to the user terminal, so that the user terminal terminates the collection of the first interface content of the first display interface; Or, after receiving the same-screen cancellation request sent by the user terminal, send a same-screen cancellation instruction to the customer service terminal so that the customer service terminal terminates the display of the first interface content on the second display interface; the same-screen The cancellation request is generated by the user terminal in response to a same-screen cancellation operation performed by the user for the same-screen control prompt information or when it detects that the touch position corresponds to the same-screen control prompt information; Or, receive the call cancellation request sent by the customer service terminal, cancel the first communication channel, and send the call cancellation request to the user terminal, so that the user terminal terminates the acquisition of the first display interface The content of the first interface; Or, receive the call cancellation request sent by the user terminal, cancel the first communication channel, and send the call cancellation request to the customer service terminal, so that the customer service terminal terminates display of the third display interface on the second display interface. An interface content. 18. A communication control method, characterized by comprising: The server establishes a first communication channel between the first client and the second client; The first client collects the first interface content of the first display interface provided by the first client; The first client provides the first interface content to the second client via the server based on the first communication channel; The second client displays the first interface content in a second display interface; The second client responds to the customer service staff's first touch operation in the first interface content and generates a touch instruction; The second client sends the touch command to the first client via the server; The first client responds to the control instruction and determines the touch position in the first interface content; The first client displays mark information at the touch location. 19. A computing device, characterized by comprising a processing component and a storage component; The storage component stores one or more computer instructions; the one or more computer instructions are used to be called and executed by the processing component to implement the communication control method according to any one of claims 1 to 9 or to implement the communication control method as claimed in claim 1. The communication control method according to any one of claims 10 to 11, or the communication control method according to any one of claims 12 to 17, or the communication control method according to claim 18. 20. A computer-readable storage medium, characterized in that it stores a computer program. When the computer program is executed by a computer, the communication control method as claimed in any one of claims 1 to 9 is implemented or the communication control method as claimed in claim 10 is implemented. The communication control method according to any one of claims 12 to 11 or the communication control method according to any one of claims 12 to 17 or the communication control method according to claim 18.