CN115941441A - System link automatic monitoring operation and maintenance method, system, equipment and medium - Google Patents

Abstract

The application relates to a method, a system, equipment and a storage medium for automatically monitoring operation and maintenance of a system link, wherein the method comprises the following steps: monitoring various devices of the link based on the link monitoring device to obtain monitoring data; based on the acquired monitoring data, according to an early warning rule preset by various devices of the link, when the monitoring data reaches a warning threshold value configured by the early warning rule, a warning event is formed; the operation and maintenance service management system is connected with the operation and maintenance service management system on the basis of the alarm event, when the alarm event is formed, the operation and maintenance service management system generates an operation and maintenance work order, and the operation and maintenance work order analyzes and determines the operation and maintenance service priority according to a preset operation and maintenance business rule and is matched with corresponding operation and maintenance personnel; by accurately positioning the link fault point, the alarm information is connected with the operation and maintenance service management system to automatically generate the operation and maintenance work order, the intelligent scheduling of the alarm work order is realized, the dependence of the operation and maintenance work order coordination and distribution personnel is eliminated, the operation and maintenance service is ensured to be effectively provided in time, and the operation and maintenance quality is improved.

Description

System link automatic monitoring operation and maintenance method, system, equipment and medium

technical field

The present application relates to the field of information technology, in particular to a method, system, equipment and medium for automatic monitoring, operation and maintenance of system links.

Background technique

The security situation awareness station side system refers to the network security comprehensive monitoring system deployed in the stations of various energy groups, which is composed of data acquisition devices, plant-level analysis platforms, and other general and special equipment. At present, there are more than 3,000 stations connected to the security situation awareness system. The system link operation and maintenance of the station side has the characteristics of large number, wide distribution, and various types of equipment. The system deployment schemes of various types of stations are also quite different. Link O&M tasks are complex and varied.

When abnormal conditions (device offline, high delay) occur on the system link at the front station side, the operation and maintenance personnel screen the hosting status of the plant-level platform based on the operation and maintenance module of the center-side platform, and cannot accurately locate the fault point. It is necessary to contact the field station specialist to check the operation status of each equipment in the system link on the field station side one by one, and the operation and maintenance process takes a long time; the allocation and processing priority of the operation and maintenance work order is manually adjusted and assigned after the manual judgment of the coordinating and allocating personnel, which cannot be realized The automatic matching of complex scenarios cannot guarantee the overall quality of operation and maintenance.

Contents of the invention

Based on this, the present application provides a system link automatic monitoring operation and maintenance method, system, equipment and medium, which can realize the whole process automation of operation and maintenance services from link monitoring, operation and maintenance work order creation to operation and maintenance services.

In the first aspect, a system link automatic monitoring operation and maintenance method is provided. The method includes: monitoring various types of equipment on the link based on the link monitoring device, and obtaining monitoring data; According to the early warning rules preset by the device, when the monitoring data reaches the alarm threshold configured by the early warning rules, an alarm event will be generated; based on the connection between the alarm event and the operation and maintenance service management system, when the alarm event is formed, The operation and maintenance service management system generates an operation and maintenance work order. The operation and maintenance work order analyzes and determines the priority of the operation and maintenance service according to the preset operation and maintenance business rules, and matches it to the corresponding operation and maintenance personnel.

Optionally, the monitoring of various types of equipment based on the link monitoring device to obtain the monitoring data includes: obtaining the monitoring data of the collector; querying the IP list of the collector, and obtaining the heartbeat data and data of the corresponding collector in the IP list of the collector flow data; analyze the acquired heartbeat data and flow data of the collector, store the heartbeat data and the flow data of the abnormal collector in the abnormal list, and wait for the next acquired The heartbeat data of the collector is matched with the traffic data.

Optionally, the monitoring of various devices on the link based on the link monitoring device and obtaining the monitoring data also includes: obtaining the monitoring data of the link device; querying the IP list of the link device, and obtaining the corresponding link in the IP list of the link device The device data of the device is analyzed; the device data of the link device that is analyzed abnormally is stored in the exception list, and waits to be matched with the device data of the link device acquired next time.

Optionally, based on the acquired monitoring data according to the pre-set early warning rules of various types of equipment on the link, when the monitoring data reaches the alarm threshold configured by the preset rules, an alarm event is formed , including: based on the early warning rule, comparing the monitoring data stored in the exception list with the alarm threshold of the early warning rule; when any data index of the monitoring data reaches the configured alarm threshold , an alarm event is formed, wherein the alarm data recorded in the alarm event includes accurate fault equipment, fault information, and fault time.

Optionally, the operation and maintenance business rules include: operation and maintenance service priority rules, and the operation and maintenance service priority rules include assigning the importance of the operation and maintenance work order according to the The key support identification, key support time period, faulty equipment, fault information, station maintenance type, and service level are sorted from high to low; work order distribution rules, the work order distribution rules include operation and maintenance work orders according to the operation and maintenance work order Comprehensive analysis and matching of maintenance service priority, station information, and the skill level of the corresponding station operation and maintenance person, operation and maintenance engineer, and operation and maintenance schedule information.

Optionally, the operation and maintenance work order analyzes and determines the priority of the operation and maintenance service according to the preset operation and maintenance business rules, and matches to the corresponding operation and maintenance personnel, including: based on the content of the operation and maintenance work order, according to the operation and maintenance service Priority rule analysis determines the priority of the operation and maintenance work order, and the priority operation and maintenance work order is matched first; based on the matched priority operation and maintenance work order, determine the operation and maintenance work order The station corresponding to the equipment to be operated and maintained on the maintenance work order, the person in charge of the operation and maintenance of the station corresponding to the station, and the operation and maintenance personnel.

Optionally, the system link automatic monitoring operation and maintenance method further includes: based on the processed operation and maintenance work order, feeding back the operation and maintenance results to the link monitoring device according to the operation and maintenance service management system ; Based on the pre-warning rule preset by the link monitoring device, determine whether to trigger the alarm event, and generate a feedback record to return to the operation and maintenance service management system; the operation and maintenance service management system is based on the feedback record , to determine whether the operation and maintenance process is completed; if the feedback record shows that there is no such alarm event, it means that the operation and maintenance has been processed and the operation and maintenance work order is closed; otherwise, the operation and maintenance work order is transferred to the operation and maintenance process Links continue to flow and process.

In the second aspect, a system link automatic monitoring operation and maintenance system is provided. The system includes: an acquisition module: used to monitor various equipment on the link based on link monitoring equipment, and acquire monitoring data; The monitoring data is based on the pre-set early warning rules of various types of equipment on the link. When the monitoring data reaches the alarm threshold configured by the preset rules, an alarm event is formed; the docking module: used to The event is connected with the operation and maintenance service management system. When the alarm event is formed, the operation and maintenance service management system generates an operation and maintenance work order; matching module: used for analyzing the operation and maintenance work order according to the preset operation and maintenance business rules Determine the priority of the operation and maintenance service and match it to the corresponding operation and maintenance personnel; the processing module is used for the operation and maintenance personnel to carry out the operation according to the priority of the operation and maintenance service determined by the operation and maintenance work order and the corresponding alarm event Operation and maintenance services, and record the operation and maintenance content to the operation and maintenance work order.

In a third aspect, a computer device is provided, including a memory, a processor, and a computer program stored on the memory and operable on the processor, characterized in that, when the processor executes the computer program, the above-mentioned method steps.

In a fourth aspect, a computer-readable storage medium is provided, on which a computer program is stored, and when the computer program is executed by a processor, the steps of the above-mentioned method are implemented.

According to the technical content provided by the embodiment of the present application, obtain the information of various types of equipment on the monitored link, analyze and match the monitoring and early warning rules of various types of equipment according to the acquired monitoring data, and form an alarm event after matching the data index to trigger the configured alarm threshold; The alarm event is connected to the operation and maintenance service management system, and the operation and maintenance work order is automatically generated; the operation and maintenance work order determines the priority of the operation and maintenance service based on the comprehensive analysis of the operation and maintenance business rules, and intelligently matches the best operation and maintenance engineer; the operation and maintenance engineer operates according to the work order. Carry out operation and maintenance services based on maintenance priority order and alarm data, and automatically analyze and feedback the operation and maintenance processing results. This method can accurately locate the link fault point, and the alarm information is connected to the operation and maintenance service management system to automatically generate an operation and maintenance work order, realize intelligent scheduling of alarm work orders, eliminate the dependence on the coordination and allocation of operation and maintenance work orders, and ensure timely and effective operation and maintenance service and improve the quality of operation and maintenance. By feeding back the processing result of the operation and maintenance work order to the link monitoring device for checking, the link monitoring device reviews the processing of the operation and maintenance work order to realize the closed loop of operation and maintenance, greatly improve the effectiveness of the operation and maintenance service, and realize the operation and maintenance service from the link The whole process automation from monitoring, operation and maintenance work order creation to operation and maintenance services.

Description of drawings

Fig. 1 is an application environment diagram showing a system link automatic monitoring operation and maintenance method in an embodiment;

FIG. 2 is a schematic flow diagram showing a system link automatic monitoring operation and maintenance method in an embodiment;

Figure 3 is a block diagram showing a link monitoring device in one embodiment;

Fig. 4 is a schematic flow chart showing acquisition of collector monitoring data in one embodiment;

FIG. 5 is a schematic flow diagram showing the acquisition of link device monitoring data in an embodiment;

Fig. 6 is a schematic diagram showing the process flow after the operation and maintenance work order is processed in one embodiment;

Fig. 7 is a schematic block diagram showing a computer device in one embodiment.

Detailed ways

The present application will be described in further detail below in conjunction with the accompanying drawings and embodiments. It should be understood that the specific embodiments described here are only used to explain the present application, and are not intended to limit the present application.

For ease of understanding, the system to which this application applies is described first. A system link automatic monitoring operation and maintenance method provided in the present application can be applied to the system architecture shown in FIG. 1 . The system includes: a user space file server 103 and a terminal device 101, and the terminal device 101 communicates with the user space file server 103 through the network. Wherein, the user space file server 103 can be a file server based on the NFSv3\v4 protocol, running under the environment of Linux, and NFS (Network File System) is a network abstraction on the file system, which can be allowed to run on the terminal device 101 The remote client of the file system is accessed through the network in a similar manner to the local file system. The terminal device 101 may be, but not limited to, various personal computers, notebook computers, smart phones, tablet computers, etc., and the user space file server 103 may be implemented by an independent server or a server cluster composed of multiple servers.

FIG. 2 is a schematic flowchart of a system link automatic monitoring operation and maintenance method provided by an embodiment of the present application. The method can be executed by a user space file server in the system shown in FIG. 1 . As shown in Figure 2, the method may include the following steps:

S201: Based on the link monitoring equipment, monitor various equipment of the link, and obtain monitoring data;

S202: Based on the acquired monitoring data and according to the pre-set early warning rules of various link devices, when the monitoring data reaches the alarm threshold configured by the preset rules, an alarm event is generated;

S203: Based on the connection between the alarm event and the operation and maintenance service management system, when an alarm event is generated, the operation and maintenance service management system generates an operation and maintenance work order;

S204: The operation and maintenance work order analyzes and determines the priority of the operation and maintenance service according to the preset operation and maintenance business rules, and matches it to the corresponding operation and maintenance personnel;

S205: The operation and maintenance personnel carry out the operation and maintenance service according to the operation and maintenance service priority determined in the operation and maintenance work order and the corresponding alarm events, and record the operation and maintenance content in the operation and maintenance work order.

In this embodiment, it should be noted that referring to FIG. 3 , the link monitoring device includes a processor, a memory, a display system, an input device, and a communication interface. The memory stores the operating system, executable programs, and monitoring data records; the processor is used to execute monitoring-related programs; the display system displays program execution conditions and monitor records. In addition, the display system includes, but is not limited to, an external large display screen, projector, liquid crystal display, etc.; the input device includes, but is not limited to, buttons, a touch panel, an external keyboard, and a mouse set on the chassis of the link automation monitoring equipment. etc.; the communication interface is used for various data communication, which can be wired network module, wifi module, operator communication module, RS232/485 serial port module, etc.

It should be understood that the above specific implementation manners of the present application are only used to illustrate or explain the principle of the present application, but not to limit the present application. Therefore, any modification, equivalent replacement, improvement, etc. made without departing from the spirit and scope of the present application shall fall within the protection scope of the present application. Furthermore, the claims appended to this application are intended to embrace all changes and modifications that come within the scope and metes and bounds of the appended claims, or equivalents of such scope and metes and bounds.

It can be seen that in the embodiment of the present application, through automatic monitoring of various link devices, precise location of link failure points, and alarm events connected to the operation and maintenance service management system to automatically generate operation and maintenance work orders, realizing intelligent scheduling of alarm work orders , Eliminate the dependence on the coordination and allocation of operation and maintenance personnel for operation and maintenance work orders, ensure timely and effective provision of operation and maintenance services, and improve the quality of operation and maintenance.

Referring to Fig. 2 and Fig. 4, in some embodiments, in S201, based on the link monitoring equipment to monitor various types of equipment on the link, the acquisition of monitoring data specifically includes:

S2011: Obtain the monitoring data of the collector;

S2012: Query the collector IP list, and obtain the heartbeat data and traffic data of the corresponding collector in the collector IP list;

S2013: Analyze the acquired heartbeat data and flow data of the collector;

S2014: Store the heartbeat data and flow data of the abnormally analyzed collector into the exception list, and wait for matching with the heartbeat data and flow data of the collector to be acquired next time.

In this embodiment, it should be noted that the monitoring data of the collector is acquired through ElasticSearch timing query, and ElasticSearch provides a distributed multi-user full-text search engine, which can easily enable a large amount of data to have the ability to search, analyze and explore . It is based on the RESTful web interface, through ElasticSearch timing query, matches the IP of the collectors in each area existing in the data, and matches the heartbeat data sent by the collector, that is, the heartbeat packet and traffic data, and enters it into the cache to the server. For collectors with exceptions, cache them in the exception list. Here, by analyzing the heartbeat data, analyze whether the collector is working normally, and by monitoring whether there is log data in the monitoring period, the existence of log data indicates that the heartbeat is normal, and the collector is working normally online. If there is no data, it means that it is abnormal, and it is stored in List of exceptions. The flow data is mainly to verify whether the data acquired by the collector is safe. When it is found that the acquired flow is too small when it is busy, but when it is found that the flow exceeds the standard when it is idle, and the flow has abnormal peaks and valleys, it means that the collector is working abnormally. Store it in the exception list, and wait for matching with the heartbeat data and flow data of the collector to be acquired next time.

Referring to Fig. 2 and Fig. 5, in some embodiments, in S201, based on the link monitoring device monitoring various devices of the link, obtaining monitoring data also includes:

S2015: Obtain link device monitoring data;

S2016: Query the link device IP list, and obtain the device data of the corresponding link device in the link device IP list for analysis;

S2017: Store the device data of the abnormally analyzed link device into the exception list, and wait for matching with the device data of the link device acquired next time.

In this embodiment, it should be noted that whether the core equipment in the system link is connected to the network is regularly detected according to the preset period, and the core equipment includes but is not limited to the IP of the factory-level platform, the IP of the VPDN Internet of Things card, and the encryption machine. IP, the service is located at the main service node, and can use multi-process and multi-thread to process the service, and check whether the core device is connected by querying the ICMP message. Among them, ICMP (Internet Control Message Protocol) Internet Control Message Protocol. It is a sub-protocol of the TCP/IP protocol cluster and is used to transmit control messages between IP hosts and routers. The control message refers to the message of the network itself such as whether the network is unreachable, whether the host is reachable, whether the route is available, etc. ICMP uses the basic support of IP, just like it is a higher-level protocol, but ICMP is actually a component of IP section, must be implemented by each IP block. By querying ICMP packets, record whether the device is connected, as well as the packet loss rate and delay.

And it is also necessary to query all the device IPs for query through the dictionary database, obtain the analysis result data of the system link device, and cache it to the server. For devices with exceptions, cache them into the exception list, and wait for matching with the device data of the link device to be acquired next time.

Referring to FIG. 2 , in some embodiments, in S202, based on the acquired monitoring data according to the pre-set warning rules of various types of equipment on the link, when the monitoring data reaches the alarm threshold configured by the preset rules, an alarm event is generated. , which specifically includes: based on the early warning rules, comparing the monitoring data stored in the exception list with the alarm thresholds of the early warning rules; when any data index of the monitoring data reaches the configured alarm threshold, an alarm event is generated, and the alarm event records Alarm data includes accurate fault equipment, fault information, and fault time.

In this embodiment, it should be noted that, for each type of equipment monitored, general warning rules or custom warning rules can be set according to application scenarios; custom warning rules can also be configured separately through device IP. Among them, the general warning rule means that in general, when setting a link monitoring, an automatic analysis program will give a preset warning threshold. The self-defined early warning rule means that the link detection threshold can be manually configured.

Compare the monitoring data that is in the abnormal list in the two analyzes with the alarm threshold set by the corresponding early warning rule. When the data index of any monitoring data reaches the configured alarm threshold, an alarm event is formed. The alarm event record data contains accurate Faulty equipment, fault information, fault time. The faulty device that has a problem can be accurately determined through the alarm event.

Referring to FIG. 2 , in some embodiments, S204, the operation and maintenance business rules include: operation and maintenance service priority rules, and the operation and maintenance service priority rules include assigning the importance of the operation and maintenance work order according to the value displayed on the operation and maintenance work order. Key support identification, key support time period, faulty equipment, fault information, station maintenance type, and service level are sorted from high to low; work order allocation rules, work order allocation rules include the priority of operation and maintenance services according to the operation and maintenance work order, Comprehensive analysis and matching of the station information and the corresponding station operation and maintenance person in charge, the skill level of the operation and maintenance engineer, and the operation and maintenance schedule information.

In this embodiment, it should be noted that, through the coordinated setting of operation and maintenance service priority rules and work order allocation rules, operation and maintenance work orders can be quickly and accurately matched with appropriate operation and maintenance personnel according to their importance.

In some embodiments, S204, the operation and maintenance work order analyzes and determines the priority of the operation and maintenance service according to the preset operation and maintenance business rules, and matches it to the corresponding operation and maintenance personnel, including: based on the content of the operation and maintenance work order and according to the priority of the operation and maintenance service Level rule analysis determines the priority of operation and maintenance work orders, and prioritizes matching of priority operation and maintenance work orders; based on the matched priority operation and maintenance work orders, determine the equipment to be operated and maintained on the operation and maintenance work order according to the work order allocation rules The corresponding station, the skill level of the person in charge of operation and maintenance of the station corresponding to the station, the skill level of the operation and maintenance engineer, and the information of the operation and maintenance schedule to determine the appropriate operation and maintenance personnel.

In this embodiment, it should be noted that the operation and maintenance work order analyzes and determines the priority of the operation and maintenance service according to the preset operation and maintenance business rules, and matches it to the corresponding operation and maintenance personnel. Specifically, the attributes of the site are firstly recorded and maintained Information, used to match the station information of the alarm event and the priority information of the operation and maintenance service. The specific matching content includes but not limited to the name of the station, the equipment deployed at the station, the IP of each device, the province it belongs to, the type of maintenance, and the identification of key guarantees , service level, operation and maintenance person in charge, etc. Then record and analyze the relevant information of the operation and maintenance engineer, which is used to match the operation and maintenance work order with the appropriate operation and maintenance engineer according to the work order allocation principle. During the matching process, a better match should be made according to the set skill attributes of the operation and maintenance engineer. Among them, the skill attributes of the operation and maintenance engineer include but are not limited to information such as qualifications, professional fields, skill levels, and operation and maintenance schedules. And after a suitable operation and maintenance engineer is matched, it can also be set to send work order processing reminders to the assigned operation and maintenance engineer through email, short message, WeChat notification, etc.

In addition, after the operation and maintenance work order is generated, in addition to the allocation of the operation and maintenance work order according to the operation and maintenance business rules, it also supports a series of operations such as viewing, receiving, processing, transfer, and closing of the operation and maintenance work order, and finally realizes the equipment failure fast and accurate maintenance.

Referring to Figure 6, in some embodiments, the system link automatic monitoring operation and maintenance method, the method also includes S206:

S2061: Feedback the operation and maintenance results to the link monitoring device according to the operation and maintenance service management system based on the processed operation and maintenance work order;

S2062: Determine whether to trigger an alarm event based on the pre-set early warning rules of the link monitoring device, and generate a feedback record to return to the operation and maintenance service management system;

S2063: The operation and maintenance service management system judges whether the operation and maintenance has been processed based on the feedback records;

S2064: If the feedback record shows no alarm event, it means that the operation and maintenance has been processed and the operation and maintenance work order is closed;

S2065: Otherwise, the operation and maintenance work order flow is transferred to the operation and maintenance processing link to continue the flow and processing.

In this embodiment, it should be noted that after the operation and maintenance personnel submit the processed operation and maintenance work order, the operation and maintenance service management system will feed back the processing completion record to the link monitoring device, and the automatic link monitoring will receive the processing completion After the signal triggers the link monitoring equipment of the station, analyzes and matches the corresponding early warning rules to determine whether the alarm event will be triggered again, and returns the monitoring situation to the operation and maintenance service management system; the operation and maintenance service management system judges whether the processing is completed based on the feedback records . If the feedback record shows that there is no alarm event, the operation and maintenance work order is closed and the operation and maintenance is completed; if the feedback record is that there is an alarm, the work order will be transferred to the operation and maintenance processing link to continue processing Send the work order to the assigned operation and maintenance engineer through WeChat notification and other methods to process the work order again. By feeding back the processing result of the operation and maintenance work order to the link monitoring device for checking, the link monitoring device reviews the processing of the operation and maintenance work order to realize the closed loop of operation and maintenance, greatly improve the effectiveness of the operation and maintenance service, and realize the operation and maintenance service from the link The whole process automation from monitoring, operation and maintenance work order creation to operation and maintenance services.

The process of each step above is mainly to obtain the information of various equipment on the monitored link, analyze and match the monitoring and early warning rules of various types of equipment according to the obtained monitoring data, and form an alarm event after matching the data index to trigger the configured alarm threshold; the alarm event is connected to the operation and maintenance The service management system automatically generates an operation and maintenance work order; the operation and maintenance work order determines the priority of the operation and maintenance service according to the comprehensive analysis of the operation and maintenance business rules, and intelligently matches the best operation and maintenance engineer; Alarm data is used to carry out operation and maintenance services, and the results of operation and maintenance processing are automatically analyzed and fed back. This method can accurately locate the link fault point, and the alarm information is connected to the operation and maintenance service management system to automatically generate an operation and maintenance work order, realize intelligent scheduling of alarm work orders, eliminate the dependence on the coordination and allocation of operation and maintenance work orders, and ensure timely and effective operation and maintenance service and improve the quality of operation and maintenance.

The embodiment of the present application also provides an automatic system link monitoring operation and maintenance system, which may include:

The acquisition module is used to monitor various equipment on the link based on the link monitoring equipment, and acquire monitoring data;

The alarm module is used to generate an alarm event when the monitoring data reaches the alarm threshold configured by the preset rule according to the preset early warning rules of various devices on the link based on the acquired monitoring data;

The docking module is used for docking with the operation and maintenance service management system based on the alarm event. When an alarm event is formed, the operation and maintenance service management system generates an operation and maintenance work order;

The matching module is used to analyze and determine the priority of the operation and maintenance service according to the preset operation and maintenance business rules of the operation and maintenance work order, and match it to the corresponding operation and maintenance personnel;

The processing module is used for the operation and maintenance personnel to carry out the operation and maintenance service according to the operation and maintenance service priority determined by the operation and maintenance work order and the corresponding alarm events, and record the operation and maintenance content in the operation and maintenance work order.

According to the embodiment of the present application, the present application also provides a computer device and a computer-readable storage medium.

As shown in FIG. 7 , it is a block diagram of a computer device according to an embodiment of the present application. Computing equipment is intended to mean any form of digital computer or mobile device. Wherein digital computers may include desktop computers, laptop computers, workstations, personal digital assistants, servers, mainframe computers, and other suitable computers. Mobile devices may include tablets, smartphones, wearable devices, and the like.

As shown in Figure 7, device 600 includes computing unit 601, ROM 602, RAM 603, bus 604 and input/output (I/O) interface 605, and computing unit 601, ROM 602 and RAM 603 are connected to each other by bus 604. An input/output (I/O) interface 605 is also connected to the bus 604 .

The computing unit 601 can execute various processes in the method embodiments of the present application according to computer instructions stored in the read-only memory (ROM) 602 or loaded from the storage unit 608 into the random access memory (RAM) 603 . The computing unit 601 may be various general-purpose and/or special-purpose processing components having processing and computing capabilities. The computing unit 601 may include, but not limited to, a central processing unit (CPU), a graphics processing unit (GPU), various dedicated artificial intelligence (AI) computing chips, various computing units that run machine learning model algorithms, digital signal processors ( DSP), and any suitable processor, controller, microcontroller, etc. In some embodiments, the methods provided in the embodiments of the present application may be implemented as computer software programs, which are tangibly included in computer-readable storage media, such as the storage unit 608 .

The RAM 603 can also store various programs and data necessary for the operation of the device 600. Part or all of the computer program can be loaded and/or installed on the device 600 via the ROM 602 and/or the communication unit 609.

The input unit 606 , output unit 607 , storage unit 608 and communication unit 609 in the device 600 may be connected to the I/O interface 605 . Wherein, the input unit 606 may be such as a keyboard, mouse, touch screen, microphone, etc.; the output unit 607 may be such as a display, a speaker, an indicator light, and the like. The device 600 is capable of exchanging information, data, and the like with other devices through the communication unit 609 .

It should be noted that the device may also include other components necessary for normal operation. It is also possible to include only the components necessary to realize the solution of the present application, instead of all the components shown in the figure.

Various implementations of the systems and techniques described herein can be implemented in digital electronic circuitry, systems integrated circuits, field programmable gate arrays (FPGAs), application specific integrated circuits (ASICs), application specific standard products (ASSPs), systems on chips system (SOC), load programmable logic device (CPLD), computer hardware, firmware, software, and/or a combination thereof.

Computer instructions for implementing the methods of the present application may be written in any combination of one or more programming languages. These computer instructions may be provided to the computing unit 601, so that when the computer instructions are executed by the computing unit 601 such as a processor, various steps involved in the method embodiments of the present application are performed.

The computer-readable storage medium provided in the present application may be a tangible medium, which may contain or store computer instructions for executing the steps involved in the method embodiments of the present application. Computer-readable storage media may include, but are not limited to, electronic, magnetic, optical, electromagnetic, and other forms of storage media.

The above specific implementation methods are not intended to limit the protection scope of the present application. It should be apparent to those skilled in the art that various modifications, combinations, sub-combinations and substitutions may be made depending on design requirements and other factors. Any modifications, equivalent replacements and improvements made within the spirit and principles of this application shall be included within the protection scope of this application.

Claims (10)

1. A system link automatic monitoring operation and maintenance method is characterized by comprising the following steps:

monitoring various devices of the link based on the link monitoring device to obtain monitoring data;

based on the acquired monitoring data, according to an early warning rule preset by various devices of the link, when the monitoring data reaches a warning threshold value configured by the early warning rule, a warning event is formed;

the operation and maintenance service management system is connected with the operation and maintenance service management system based on the alarm event, and generates an operation and maintenance work order when the alarm event is formed;

the operation and maintenance work order analyzes and determines the operation and maintenance service priority according to the preset operation and maintenance business rule and matches the operation and maintenance service priority to the corresponding operation and maintenance personnel;

and the operation and maintenance personnel develop operation and maintenance service according to the operation and maintenance service priority determined by the operation and maintenance work order and the corresponding alarm event, and record operation and maintenance contents to the operation and maintenance work order.

2. The method for automatically monitoring, operating and maintaining the system link according to claim 1, wherein the monitoring of various devices of the link based on the link monitoring device to obtain monitoring data comprises:

acquiring monitoring data of a collector;

inquiring an IP list of a collector to obtain heartbeat data and flow data of a corresponding collector in the IP list of the collector;

analyzing the acquired heartbeat data and flow data of the collector;

and storing the heartbeat data and the flow data of the collector which are analyzed to be abnormal into an abnormal list, and waiting for matching with the heartbeat data and the flow data of the collector which are obtained next time.

3. The method for automatically monitoring, operating and maintaining system links according to claim 1, wherein the monitoring of the various devices of the link based on the link monitoring device to obtain the monitoring data further comprises:

acquiring link equipment monitoring data;

inquiring the IP list of the link equipment, and acquiring equipment data of corresponding link equipment in the IP list of the link equipment for analysis;

and storing the device data of the link device which is analyzed to be abnormal into an abnormal list, and waiting for matching with the device data of the link device which is acquired next time.

4. The method for automatically monitoring, operating and maintaining the system link according to claim 2 or 3, wherein the step of forming an alarm event when the monitoring data reaches an alarm threshold configured by the alarm rule based on the acquired monitoring data according to an alarm rule preset by each type of device in the link includes:

comparing the monitoring data stored in the exception list with the alarm threshold of the early warning rule based on the early warning rule;

and forming an alarm event when the data index of any monitoring data reaches a configured alarm threshold value, wherein the alarm data recorded by the alarm event comprises accurate fault equipment, fault information and fault time.

5. The method for automatically monitoring, operating and maintaining system links according to claim 1, wherein the operation and maintenance business rules comprise:

the operation and maintenance service priority rule comprises the operation and maintenance work order importance degree, which is sorted from high to low according to the important guarantee identification, the important guarantee time period, the fault equipment, the fault information, the station maintenance type and the service level displayed on the operation and maintenance work order;

and the work order distribution rule comprises comprehensive analysis and matching according to the operation and maintenance service priority and the station information of the operation and maintenance work order, and the skill levels and the operation and maintenance shift scheduling information of the corresponding station operation and maintenance responsible persons and operation and maintenance engineers.

6. The method for automatically monitoring operation and maintenance of system link according to claim 5, wherein the operation and maintenance work order analyzes and determines the operation and maintenance service priority according to the preset operation and maintenance business rule, and matches the operation and maintenance service priority to the corresponding operation and maintenance personnel, and the method comprises the following steps:

analyzing and determining the priority of the operation and maintenance work order according to the operation and maintenance service priority rule based on the operation and maintenance work order content, and preferentially matching the operation and maintenance work order which is preferential;

and determining a station corresponding to equipment to be operated and maintained on the operation and maintenance work order, and the station operation and maintenance responsible person and the operation and maintenance personnel corresponding to the station based on the matched preferential operation and maintenance work order according to the work order distribution rule.

7. The method for automated operation and maintenance of system links according to any one of claims 1 to 6, wherein the method further comprises:

feeding back an operation and maintenance result to the link monitoring equipment according to the operation and maintenance service management system based on the processed operation and maintenance work order;

determining whether the alarm event is triggered or not based on the early warning rule preset by the link monitoring equipment, generating a feedback record and returning the feedback record to the operation and maintenance service management system;

the operation and maintenance service management system judges whether the operation and maintenance is finished based on the feedback record;

if the feedback record shows that the alarm event does not exist, the operation and maintenance is finished, and the operation and maintenance work order is closed;

otherwise, the operation and maintenance worker single flow is transferred to an operation and maintenance processing link to continue the circulation processing.

8. A system link automation monitoring operation and maintenance system, the system comprising:

the acquisition module is used for monitoring various devices of the link based on the link monitoring device and acquiring monitoring data;

the warning module is used for forming a warning event when the monitoring data reaches a warning threshold value configured by the warning rule based on the acquired monitoring data according to the warning rule preset by each type of equipment of the link;

the docking module is used for docking with an operation and maintenance service management system based on the alarm event, and the operation and maintenance service management system generates an operation and maintenance work order when the alarm event is formed;

the matching module is used for analyzing and determining the operation and maintenance service priority according to the preset operation and maintenance business rule by the operation and maintenance work order and matching the operation and maintenance work order with the corresponding operation and maintenance personnel;

and the processing module is used for the operation and maintenance personnel to carry out operation and maintenance service according to the operation and maintenance service priority determined by the operation and maintenance work order and the corresponding alarm event, and recording operation and maintenance contents to the operation and maintenance work order.

9. A computer device comprising a memory, a processor and a computer program stored on the memory and executable on the processor, characterized in that the steps of the method of any of claims 1 to 7 are implemented when the computer program is executed by the processor.

10. A computer-readable storage medium, on which a computer program is stored, which, when being executed by a processor, carries out the steps of the method of any one of claims 1 to 7.

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