CN115617631A - On-duty management system based on business knowledge base - Google Patents
On-duty management system based on business knowledge base Download PDFInfo
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- CN115617631A CN115617631A CN202211320474.5A CN202211320474A CN115617631A CN 115617631 A CN115617631 A CN 115617631A CN 202211320474 A CN202211320474 A CN 202211320474A CN 115617631 A CN115617631 A CN 115617631A
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- G06F11/34—Recording or statistical evaluation of computer activity, e.g. of down time, of input/output operation ; Recording or statistical evaluation of user activity, e.g. usability assessment
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- G06F11/34—Recording or statistical evaluation of computer activity, e.g. of down time, of input/output operation ; Recording or statistical evaluation of user activity, e.g. usability assessment
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Abstract
The invention provides a duty management system based on a service knowledge base, which belongs to the technical field of duty management platforms, and comprises the steps of firstly utilizing current state information acquired by a communication comprehensive network management system and key point information extracted by a human-computer output module; secondly, matching a mechanical analysis result set from the service knowledge base by using a mechanical analysis result generating module, and matching an intelligent analysis result set from the service knowledge base by using an intelligent analysis result generating module; further, based on the intelligent knowledge information blocks in the mechanical analysis result set and the intelligent analysis result set, generating a current on-duty log; the invention makes full use of professional knowledge provided in the business knowledge base, and searches in the business knowledge base to obtain the intelligent knowledge information block with higher matching degree based on the information jointly extracted by the communication integrated network management system and the man-machine output module, thereby obtaining related professional guidance, obtaining more comprehensive professional guidance and improving the operation specialty of the operator on duty.
Description
Technical Field
The invention relates to the technical field of on-duty management platforms, in particular to an on-duty management system based on a business knowledge base.
Background
The traditional duty platform focuses on functions of information disclosure, index display and the like, data are derived from traditional database structured query statistics SQL statements, most of the statistics statements are mastered in hands of code developers, and once the statistics statements are deployed, the statistics statements are solidified, and the results keep consistency for a long time.
The traditional duty platform focuses on the active function of manual control, the control accuracy and effectiveness are limited by personal experience and responsibility of a user, and the traditional duty platform is undoubtedly a great challenge for inexperienced new duty operators.
It is difficult for the attendant to obtain effective professional guidance in the face of an emergency, resulting in low expertise in coping with the operation.
Disclosure of Invention
The invention provides a duty management system based on a business knowledge base, which is used for solving the problem that in the prior art, a duty worker is difficult to obtain effective guidance under the condition of facing an emergency, so that the operation risk is higher.
The invention provides a duty management system based on a business knowledge base, which comprises: the system comprises an information acquisition module, a man-machine input module, a mechanical analysis result generation module, an intelligent analysis result generation module and an on-duty log generation module; the information acquisition module is used for acquiring the current state information of the fault equipment through the communication comprehensive network management system; the current state information at least comprises equipment object information of the fault equipment and corresponding alarm information; the man-machine input module is used for receiving input information of a target user, carrying out natural language analysis on the input information of the target user and extracting key point information; the mechanical analysis result generation module is used for carrying out fuzzy search on intelligent knowledge information blocks prestored in the service knowledge base according to the current state information and determining a mechanical analysis result set of the fault equipment; the intelligent analysis result generation module is used for carrying out fuzzy search on the intelligent knowledge information block according to the key point information and determining an intelligent analysis result set of the fault equipment; the on-duty log generation module is used for carrying out weight reduction processing on the intelligent knowledge information blocks in the mechanical analysis result set and the intelligent analysis result set to generate a target analysis result; generating a current on-duty log according to the content of the target analysis result and a preset on-duty log module; the intelligent knowledge information block is stored in the service knowledge base and is created according to original information collected by the communication integrated network management system; the original information at least comprises the following information: the method comprises the steps of warning information, equipment object information, an on-duty log, fault record information and a processing scheme corresponding to the warning information.
The invention provides a duty management system based on a service knowledge base, which also comprises: an intelligent knowledge information block forming module; the intelligent knowledge information block forming module is used for extracting, converting and loading historical original information to form the intelligent knowledge information block; and storing the intelligent knowledge information block in the service knowledge base.
The invention provides a duty management system based on a service knowledge base, which further comprises: a business knowledge base updating module; the business knowledge base updating module comprises: a first updating unit and a second updating unit; the first updating unit is used for processing the instant original information by using the intelligent knowledge information block forming module under the condition that the instant original information has no corresponding intelligent knowledge information block in the service knowledge base, so as to generate a new intelligent knowledge information block; the second updating unit is further configured to, when the corresponding intelligent knowledge information block exists in the service knowledge base in the instant original information, increase the priority of retrieving the intelligent knowledge information block corresponding to the instant original information.
The duty management system based on the service knowledge base provided by the invention further comprises: a fuzzy search module; the fuzzy search module is used for retrieving at least one intelligent knowledge information block from the business knowledge base according to a preset priority rule based on key search information; the key searching information is the current state information or the key point information.
According to the duty management system based on the service knowledge base, the retrieved priority of the intelligent knowledge information block is positively correlated with the retrieved times of the intelligent knowledge information module.
According to the duty management system based on the service knowledge base provided by the invention, the duty log generation module comprises: the system comprises a duplicate removal processing unit, a fault processing scheme recommending unit, an on-duty log recommending unit and an on-duty log generating unit;
the duplicate removal processing unit is used for carrying out duplicate removal processing on the intelligent knowledge information blocks in the mechanical analysis result set and the intelligent analysis result set to generate a target analysis result comprising an intelligent indication information block;
the fault processing scheme recommending unit is used for extracting a processing scheme set corresponding to the current state information from a target analysis result based on the similarity between the current state information of the fault equipment and the state information in the target analysis result;
the duty log recommending unit feeds the processing scheme set back to the target user through a visual interface so that the target user can determine a target processing scheme meeting the field condition from the processing scheme set;
and the on-duty log generating unit is used for generating the current on-duty log according to the target processing scheme and a preset on-duty log template.
According to the duty management system based on the service knowledge base provided by the invention, under the condition that the input information is voice information, the man-machine input module comprises: a voice input unit and a voice analysis unit;
the voice input unit is used for receiving voice information input by a target user; the voice information is a voice description of a scene;
and the voice analysis unit is used for utilizing the word dictionary in the service knowledge base to disassemble words of the voice information and extracting the key point information.
According to the duty management system based on the service knowledge base, the communication integrated network management system is also used for displaying and storing the mechanical analysis result set, the intelligent analysis result set and the current duty log.
According to the duty management system based on the service knowledge base provided by the invention, the man-machine input module further comprises: a word segmentation dictionary updating unit; and the word segmentation dictionary updating unit is used for regularly updating the word segmentation dictionary based on the natural language habit of the target user.
The duty management system based on the service knowledge base provided by the invention further comprises: a log on duty modification module; the on-duty log modification module is used for modifying the current on-duty log generated by the on-duty log generation module and storing the modified current on-duty log to the communication comprehensive network management system.
The invention provides a duty management system based on a business knowledge base, which comprises the steps of firstly, utilizing current state information acquired by a communication comprehensive network management system and key point information extracted by a man-machine output module; secondly, matching a mechanical analysis result set from the service knowledge base by using a mechanical analysis result generating module, and matching an intelligent analysis result set from the service knowledge base by using an intelligent analysis result generating module; further, based on the intelligent knowledge information blocks in the mechanical analysis result set and the intelligent analysis result set, generating a current on-duty log; the invention makes full use of professional knowledge provided in the business knowledge base, and searches in the business knowledge base to obtain the intelligent knowledge information block with higher matching degree based on the information jointly extracted by the communication integrated network management system and the man-machine output module, thereby obtaining related professional guidance, obtaining more comprehensive professional guidance and improving the operation specialty of the operator on duty.
Drawings
In order to more clearly illustrate the technical solutions of the present invention or the prior art, the drawings needed for the description of the embodiments or the prior art will be briefly described below, and it is obvious that the drawings in the following description are some embodiments of the present invention, and those skilled in the art can also obtain other drawings according to the drawings without creative efforts.
FIG. 1 is a schematic structural diagram of a duty management system of a business knowledge base provided by the present invention;
FIG. 2 is a schematic structural diagram of a duty log generation module provided in the present invention;
FIG. 3 is a schematic structural diagram of a human-machine input module provided by the present invention;
FIG. 4 is a schematic flow chart of a duty management method according to the present invention;
fig. 5 is a schematic structural diagram of an electronic device provided in the present invention.
Detailed Description
In order to make the objects, technical solutions and advantages of the present invention more apparent, the technical solutions of the present invention will be clearly and completely described below with reference to the accompanying drawings, and it is obvious that the described embodiments are some, but not all embodiments of the present invention. All other embodiments, which can be obtained by a person skilled in the art without inventive step based on the embodiments of the present invention, are within the scope of protection of the present invention.
It should be noted that in the description of the embodiments of the present invention, the terms "comprises," "comprising," or any other variation thereof, are intended to cover a non-exclusive inclusion, such that a process, method, article, or apparatus that comprises a list of elements does not include only those elements but may include other elements not expressly listed or inherent to such process, method, article, or apparatus. Without further limitation, an element defined by the phrases "comprising a," "8230," "8230," or "comprising" does not exclude the presence of additional like elements in a process, method, article, or apparatus that comprises the element.
The terms "first," "second," and the like in this application are used for distinguishing between similar elements and not necessarily for describing a particular sequential or chronological order. It will be appreciated that the data so used may be interchanged under appropriate circumstances such that embodiments of the application are capable of operation in sequences other than those illustrated or described herein, and that the terms "first," "second," etc. are generally used in a generic sense and do not limit the number of terms, e.g., a first term can be one or more than one.
Fig. 1 is a schematic structural diagram of a duty management system of a business knowledge base provided by the present invention, and as shown in fig. 1, the duty management system includes: the system comprises an information acquisition module 101, a human-computer input module 102, a mechanical analysis result generation module 103, an intelligent analysis result generation module 104 and a duty log generation module 105;
the information acquisition module 101 is configured to acquire current state information of the faulty device through the communication integrated network management system; the current state information at least comprises equipment object information of the fault equipment and corresponding alarm information;
the communication integrated network management system can include the following collected data: the system comprises an on-duty log, a maintenance record, a fault record, alarm information, a processing scheme corresponding to the alarm information and object information.
It can be understood that the alarm information is a prompt message sent when a certain device fails, and the content of the alarm information includes, but is not limited to, specific content, type, level, and the like of an alarm.
The object information includes information on a specific communication device, a communication cable, and the like that have failed.
The on-duty log can be understood as a target user, namely an on-duty person, aiming at the record of an important event; for example, a text record of the alarm information that occurred and the processing scheme taken.
The human-computer input module 102 is configured to receive input information of a target user, perform natural language analysis on the input information of the target user, and extract key point information;
the input information may be voice information or text information. Where the input information may be a description of the scene. For example, in the case where the input information is text information, the content of the text information may be: on a certain day of a certain month in a certain year, the equipment A has a communication middle section fault. The key point information may be a report fault type (corresponding to alarm information), a fault device (corresponding to object information), time information, and the like.
The method for receiving the input information includes but is not limited to: input by microphone, input by keyboard, etc.
The mechanical analysis result generation module 103 is configured to perform fuzzy search on an intelligent knowledge information block pre-stored in the service knowledge base according to the current state information, and determine a mechanical analysis result set of the faulty device;
it should be noted that the intelligent knowledge information block in the invention is stored in the service knowledge base and is created according to the original information collected by the communication integrated network management system; the original information at least comprises the following information: the system comprises alarm information, equipment object information, an on-duty log, fault record information and a processing scheme corresponding to the alarm information.
Optionally, aiming at information such as alarm information, equipment object information, an on-duty log, fault record information, and a processing scheme corresponding to the alarm information in the communication integrated network management system; and (4) establishing an intelligent database by using a knowledge base technology to realize the establishment of a business knowledge base. The knowledge base techniques include, but are not limited to, ETL techniques, and semantic search techniques.
Among these, for the ETL techniques, extract (Extract), transform (Transform), load (Load). Specifically, data is acquired from a data source (a database system or a file system), scattered, disordered and non-uniform data is integrated together to form a data block after the data is cleaned and converted, and the data block is stored in a destination end to form a service knowledge base. The semantic search technology is a retrieval technology, and searches data related to key search information from a business knowledge base according to the key search information to obtain knowledge feedback.
Specifically, the associated device object information and alarm information in the original information are used as key features. And cleaning and converting the original information (historical original information) with the same key characteristics (or higher similarity) to form the same intelligent knowledge information block.
It should be noted that the mechanical analysis result generation module in the present invention may utilize a semantic search technology, and retrieve the intelligent knowledge information block in the business knowledge base by using the current state information acquired by the information acquisition module as the key search information, so as to acquire the mechanical analysis result set. The mechanical analysis result set comprises at least one intelligent knowledge information block. Further, the mechanical analysis result set can be stored and displayed through a communication comprehensive network management system.
The intelligent analysis result generation module 104 is configured to perform fuzzy search on the intelligent knowledge information block according to the key point information, and determine an intelligent analysis result set of the faulty device.
Similarly, the intelligent analysis result generation module 104 in the present invention may utilize a semantic search technology to retrieve the intelligent knowledge information block in the business knowledge base by using the key point information extracted by the human-computer input module as key search information, so as to obtain an intelligent analysis result set. The intelligent analysis result set at least comprises an intelligent knowledge information block. Furthermore, the intelligent analysis result set can be stored and displayed through a communication comprehensive network management system.
The invention uses knowledge management technology to deposit and refine the experience through the accumulated experience (communication fault processing experience or knowledge of professional technical summary, emergency plan, etc.) in the communication integrated network management system, thereby forming a 'guide' which can be referred, referred and even executed. In addition, the intelligent knowledge information block can be obtained through the mechanical analysis result generation module and the intelligent analysis result generation module, so that the communication management personnel can be helped to accelerate the skill cultivation, the operation risk is reduced, the communication management service can be processed more quickly and safely, and the whole emergency processing capability is improved.
Particularly, information such as an on-duty log, a maintenance record, a fault record, alarm information, an emergency plan and the like commonly used in the communication integrated network management system is subjected to big data processing, artificial intelligence, knowledge management technology and the like, and the data is uniformly managed in a knowledge base after being processed, so that the communication integrated network management system can realize functions such as intelligent customer service, intelligent sentence recommendation, intelligent on-duty assistance, fault automatic order dispatching and the like.
The invention can promote the 'sharing' and 'interaction' of communication professional knowledge, increase the tool support of communication service management and improve the human-computer interaction experience of service application.
Further, the duty management system based on the service knowledge base provided by the invention further comprises: the on-duty log generation module 105 is configured to perform weight reduction processing on the intelligent knowledge information blocks in the mechanical analysis result set and the intelligent analysis result set to generate a target analysis result; and generating a current on-duty log according to the content of the target analysis result and a preset on-duty log module.
The invention provides a duty management system based on a business knowledge base, which comprises the steps of firstly, utilizing current state information acquired by a communication comprehensive network management system and key point information extracted by a man-machine output module; secondly, matching a mechanical analysis result set from the business knowledge base by using a mechanical analysis result generation module, and matching an intelligent analysis result set from the business knowledge base by using an intelligent analysis result generation module; further, based on the intelligent knowledge information blocks in the mechanical analysis result set and the intelligent analysis result set, generating a current on-duty log; the invention makes full use of professional knowledge provided in the business knowledge base, and based on the information jointly extracted by the communication integrated network management system and the man-machine output module, searches in the business knowledge base to obtain the intelligent knowledge information block with higher matching degree, thereby obtaining related professional guidance, obtaining more comprehensive professional guidance and improving the professional operation of the attendant.
Based on the content of the foregoing embodiment, as an optional embodiment, the duty management system based on the service knowledge base provided by the present invention further includes: an intelligent knowledge information block forming module; the intelligent knowledge information block forming module is used for extracting, converting and loading historical original information to form the intelligent knowledge information block; and storing the intelligent knowledge information block in the service knowledge base.
The intelligent knowledge information block in the invention can be understood as data formed by processing original information by an ETL technology; each intelligent knowledge information block comprises: the method comprises the following steps of obtaining alarm information, equipment object information, a duty log, fault record information and information such as a processing scheme corresponding to the alarm information, wherein the alarm information, the equipment object information, the duty log and the fault record information are mutually related. It should be noted that the intelligent knowledge information block can be continuously updated.
Based on the content of the foregoing embodiment, as an optional embodiment, the duty management system based on the service knowledge base provided by the present invention further includes: a fuzzy search module; the fuzzy search module is used for retrieving at least one intelligent knowledge information block from the business knowledge base according to a preset priority rule based on key search information; the key searching information is the current state information or the key point information.
The preset priority rule is specifically as follows: the priority of the intelligent knowledge information block being retrieved is positively correlated with the number of times the intelligent knowledge information module is retrieved.
It should be noted that both the mechanical analysis result generation module and the intelligent analysis result generation module can utilize the fuzzy search module to perform fuzzy search on the intelligent knowledge information block, so as to achieve acquisition of respective result sets.
Based on the content of the foregoing embodiment, as an optional embodiment, the duty management system based on the service knowledge base provided by the present invention further includes: a business knowledge base updating module; the business knowledge base updating module comprises: a first updating unit and a second updating unit; the first updating unit is used for processing the instant original information by using the intelligent knowledge information block forming module to generate a new intelligent knowledge information block under the condition that the instant original information does not have a corresponding intelligent knowledge information block in the service knowledge base; the second updating unit is further configured to, when the corresponding intelligent knowledge information block exists in the service knowledge base in the instant original information, increase the priority of retrieving the intelligent knowledge information block corresponding to the instant original information.
Optionally, the key features (device object information and alarm information) of the instant original information are retrieved from an instance data pool, the historical database contains priorities, the retrieval is performed according to the priority order, and the priority with high priority is matched.
Optionally, based on key features (device object information and alarm information) in the instant original information, retrieving is performed in the service database, if no corresponding intelligent knowledge information block is retrieved, a new intelligent knowledge information block may be generated by using the intelligent knowledge information block forming module, and the priority level of the retrieved new intelligent knowledge information block is set to the lowest level.
And carrying out fuzzy search in the service knowledge base by using key characteristics and the like of the instant original information, and accumulating the number of retrieval records of each intelligent knowledge information block in the service knowledge base once a matching result exists, namely the priority of the intelligent knowledge information block is updated.
Therefore, the retrieval priority of each intelligent knowledge information block is set, the intelligent knowledge information blocks are stored in the service intelligent knowledge base according to a preset mode, and the retrieved priority of any intelligent knowledge block is updated after the intelligent knowledge block is retrieved; when the matched intelligent knowledge information block is not searched, a new intelligent knowledge information block is added in the business knowledge base, so that the business database can be continuously updated and perfected, and a target user can obtain more professional and detailed guidance.
Fig. 2 is a schematic structural diagram of a shift log generation module provided in the present invention, and as shown in fig. 2, the shift log generation module: the system comprises a deduplication processing unit 201, a fault handling scheme recommending unit 202, an on-duty log recommending unit 203 and an on-duty log generating unit 204.
The duplicate removal processing unit 201 is configured to perform duplicate removal processing on the intelligent knowledge information blocks in the mechanical analysis result set and the intelligent analysis result set, and generate a target analysis result including an intelligent indication information block.
Specifically, the repeated parts in the mechanical analysis result set and the intelligent analysis result set can be removed, and the target analysis result containing all the information in the mechanical analysis result set and the intelligent analysis result set is generated.
A fault processing scheme recommending unit 202, configured to extract a processing scheme set corresponding to current state information from a target analysis result based on a similarity between current state information of a faulty device and state information in the target analysis result.
The invention can extract the processing scheme set from the information in the target analysis result through the similarity verification.
The duty log recommending unit 203 feeds the processing scheme set back to the target user through a visual interface, so that the target user can determine a target processing scheme meeting the field condition from the processing scheme set.
Optionally, the processing scheme set can be provided for the target user through a visual interface of the communication comprehensive network management system; the target user may select a target treatment plan for the current state information from the set of treatment plans based on the field situation.
Optionally, the present invention may set the credibility of different processing schemes, and may improve the credibility of a certain target processing scheme after determining to adopt the target processing scheme.
Optionally, the invention may also turn down the confidence level of other unselected processing solutions.
And the on-duty log generating unit 204 is configured to generate a current on-duty log according to a preset on-duty log template according to the target processing scheme.
It should be noted that the on-duty log module may be a log on-duty that is filled in instead, and may complete generating the log on-duty for the current state information by filling the target processing scheme in the designated position of the log on-duty template.
Optionally, the communication integrated network management system may display and store the current on-duty log in addition to the mechanical analysis result set and the intelligent analysis result set.
Based on the content of the foregoing embodiment, as an optional embodiment, in the duty management system based on a service knowledge base provided by the present invention, when the input information is voice information, fig. 3 is a schematic structural diagram of a human-machine input module provided by the present invention, and as shown in fig. 3, the human-machine input module includes: a voice input unit 301 and a voice analysis unit 302;
the voice input unit 301 is configured to receive voice information for a target user to input; the voice information is a voice description of the scene.
Specifically, voice information may be received through a microphone; and sends the voice information to the voice parsing unit.
And the voice analysis unit 302 is configured to perform vocabulary disassembly on the voice information by using the dictionary in the service knowledge base, and extract the key point information.
Specifically, the speech analysis unit performs semantic analysis by using a segmentation dictionary in the knowledge base, disassembles the received speech information into a plurality of words, and extracts the key point information.
Optionally, the key point information includes but is not limited to: alarm information, fault object information, time information and the like.
Based on the content of the foregoing embodiment, as an optional embodiment, the service knowledge base-based duty management system provided in the present invention, the human-machine input module further includes: a word segmentation dictionary updating unit; and the word segmentation dictionary updating unit is used for regularly updating the word segmentation dictionary based on the natural language habit of the target user.
The invention can regularly update the word segmentation dictionary in the system according to the habit of the natural language of human beings so as to standardize the accuracy of automatic word segmentation of the sentence and reduce ambiguity caused by word segmentation errors. The knowledge base system provides a function of automatically adding the word segmentation base and supports manual maintenance and updating of the word segmentation base by a user.
The present invention further provides a duty management method, which is implemented by using the duty management system based on the service knowledge base, and fig. 4 is a flow diagram of the duty management method provided by the present invention, as shown in fig. 4, the method includes:
step 401: acquiring current state information of the fault equipment through a communication comprehensive network management system;
the current state information at least comprises equipment object information of the fault equipment and corresponding alarm information;
step 402: receiving input information of a target user, carrying out natural language analysis on the input information of the target user, and extracting key point information;
step 403: according to the current state information, fuzzy search is carried out on intelligent knowledge information blocks stored in the service knowledge base in advance, and a mechanical analysis result set of the fault equipment is determined;
step 404: according to the key point information, carrying out fuzzy search on the intelligent knowledge information block, and determining an intelligent analysis result set of the fault equipment;
step 405: carrying out weight reduction processing on intelligent knowledge information blocks in the mechanical analysis result set and the intelligent analysis result set to generate a target analysis result;
step 406: generating a current on-duty log according to the content of the target analysis result and a preset on-duty log module;
the intelligent knowledge information block is stored in the service knowledge base and is created according to original information collected by a communication comprehensive network management system; the original information at least comprises the following information: the method comprises the steps of warning information, equipment object information, an on-duty log, fault record information and a processing scheme corresponding to the warning information.
Fig. 5 is a schematic structural diagram of an electronic device provided in the present invention, and as shown in fig. 5, the electronic device may include: a processor (processor) 510, a communication Interface (Communications Interface) 520, a memory (memory) 530 and a communication bus 540, wherein the processor 510, the communication Interface 520 and the memory 530 communicate with each other via the communication bus 540. Processor 510 may call logic instructions in memory 530 to perform a duty management method comprising:
step 401: acquiring current state information of the fault equipment through a communication comprehensive network management system;
the current state information at least comprises equipment object information of the fault equipment and corresponding alarm information;
step 402: receiving input information of a target user, carrying out natural language analysis on the input information of the target user, and extracting key point information;
step 403: according to the current state information, fuzzy search is carried out on intelligent knowledge information blocks stored in the service knowledge base in advance, and a mechanical analysis result set of the fault equipment is determined;
step 404: according to the key point information, carrying out fuzzy search on the intelligent knowledge information block, and determining an intelligent analysis result set of the fault equipment;
step 405: carrying out weight reduction processing on intelligent knowledge information blocks in the mechanical analysis result set and the intelligent analysis result set to generate a target analysis result;
step 406: generating a current on-duty log according to the content of the target analysis result and a preset on-duty log module;
the intelligent knowledge information block is stored in the service knowledge base and is created according to original information collected by the communication comprehensive network management system; the original information at least comprises the following information: the system comprises alarm information, equipment object information, an on-duty log, fault record information and a processing scheme corresponding to the alarm information.
Furthermore, the logic instructions in the memory 530 may be implemented in the form of software functional units and stored in a computer readable storage medium when the software functional units are sold or used as independent products. Based on such understanding, the technical solution of the present invention or a part thereof which substantially contributes to the prior art may be embodied in the form of a software product, which is stored in a storage medium and includes several instructions for causing a computer device (which may be a personal computer, a server, or a network device) to execute all or part of the steps of the method according to the embodiments of the present invention. And the aforementioned storage medium includes: a U-disk, a removable hard disk, a Read-Only Memory (ROM), a Random Access Memory (RAM), a magnetic disk or an optical disk, and other various media capable of storing program codes.
Through the above description of the embodiments, those skilled in the art will clearly understand that each embodiment can be implemented by software plus a necessary general hardware platform, and certainly can also be implemented by hardware. With this understanding in mind, the above-described technical solutions may be embodied in the form of a software product, which can be stored in a computer-readable storage medium such as ROM/RAM, magnetic disk, optical disk, etc., and includes instructions for causing a computer device (which may be a personal computer, a server, or a network device, etc.) to execute the methods described in the embodiments or some parts of the embodiments.
Finally, it should be noted that: the above examples are only intended to illustrate the technical solution of the present invention, but not to limit it; although the present invention has been described in detail with reference to the foregoing embodiments, it will be understood by those of ordinary skill in the art that: the technical solutions described in the foregoing embodiments may still be modified, or some technical features may be equivalently replaced; and such modifications or substitutions do not depart from the spirit and scope of the corresponding technical solutions of the embodiments of the present invention.
Claims (10)
1. A duty management system based on a business knowledge base is characterized by comprising: the system comprises an information acquisition module, a man-machine input module, a mechanical analysis result generation module, an intelligent analysis result generation module and an on-duty log generation module;
the information acquisition module is used for acquiring the current state information of the fault equipment through the communication comprehensive network management system; the current state information at least comprises equipment object information of the fault equipment and corresponding alarm information;
the man-machine input module is used for receiving input information of a target user, carrying out natural language analysis on the input information of the target user and extracting key point information;
the mechanical analysis result generation module is used for carrying out fuzzy search on intelligent knowledge information blocks prestored in the service knowledge base according to the current state information and determining a mechanical analysis result set of the fault equipment;
the intelligent analysis result generation module is used for carrying out fuzzy search on the intelligent knowledge information block according to the key point information and determining an intelligent analysis result set of the fault equipment;
the on-duty log generation module is used for performing weight reduction processing on the intelligent knowledge information blocks in the mechanical analysis result set and the intelligent analysis result set to generate a target analysis result; generating a current on-duty log according to the content of the target analysis result and a preset on-duty log module;
the intelligent knowledge information block is stored in the service knowledge base and is created according to original information collected by the communication comprehensive network management system; the original information at least comprises the following information: the system comprises alarm information, equipment object information, an on-duty log, fault record information and a processing scheme corresponding to the alarm information.
2. The business knowledge base-based duty management system of claim 1, further comprising: an intelligent knowledge information block forming module;
the intelligent knowledge information block forming module is used for extracting, converting and loading historical original information to form the intelligent knowledge information block; and storing the intelligent knowledge information block in the service knowledge base.
3. The business knowledge base-based duty management system of claim 2, further comprising: a business knowledge base updating module; the business knowledge base updating module comprises: a first updating unit and a second updating unit;
the first updating unit is used for processing the instant original information by using the intelligent knowledge information block forming module under the condition that the instant original information has no corresponding intelligent knowledge information block in the service knowledge base, so as to generate a new intelligent knowledge information block;
the second updating unit is further configured to, when the corresponding intelligent knowledge information block exists in the service knowledge base in the instant original information, increase the priority of retrieving the intelligent knowledge information block corresponding to the instant original information.
4. The business knowledge base-based duty management system of claim 1, further comprising: a fuzzy search module;
the fuzzy search module is used for retrieving at least one intelligent knowledge information block from the business knowledge base according to a preset priority rule based on key search information;
the key searching information is the current state information or the key point information.
5. The duty management system based on the business knowledge base as claimed in claim 4, wherein the preset priority rule is specifically:
the retrieved priority of the intelligent knowledge information block is positively correlated with the number of times the intelligent knowledge information module is retrieved.
6. The business knowledge base-based duty management system of claim 1, wherein said duty log generation module comprises: the system comprises a duplicate removal processing unit, a fault processing scheme recommending unit, an on-duty log recommending unit and an on-duty log generating unit;
the duplicate removal processing unit is used for carrying out duplicate removal processing on the intelligent knowledge information blocks in the mechanical analysis result set and the intelligent analysis result set to generate a target analysis result comprising an intelligent indication information block;
the fault processing scheme recommending unit is used for extracting a processing scheme set corresponding to the current state information from a target analysis result based on the similarity between the current state information of the fault equipment and the state information in the target analysis result;
the on-duty log recommending unit feeds the processing scheme set back to the target user through a visual interface so that the target user can determine a target processing scheme meeting the field condition from the processing scheme set;
and the on-duty log generating unit is used for generating the current on-duty log according to the target processing scheme and a preset on-duty log template.
7. The business knowledge base-based duty management system of claim 1, wherein in case that the input information is voice information, the human-machine input module comprises: a voice input unit and a voice analysis unit;
the voice input unit is used for receiving voice information input by a target user; the voice information is a voice description of a scene;
and the voice analysis unit is used for utilizing the word dictionary in the service knowledge base to disassemble words of the voice information and extracting the key point information.
8. The business knowledge base-based on-duty management system of claim 1, wherein the communication integrated network management system is further configured to display and store the mechanical analysis result set, the intelligent analysis result set, and the current on-duty log.
9. The business knowledge base-based duty management system of claim 7, wherein said human machine input module further comprises: a word segmentation dictionary updating unit;
and the word segmentation dictionary updating unit is used for regularly updating the word segmentation dictionary based on the natural language habit of the target user.
10. The business knowledge base-based duty management system of claim 7, further comprising: a log on duty modification module;
the on-duty log modification module is used for modifying the current on-duty log generated by the on-duty log generation module and storing the modified current on-duty log to the communication comprehensive network management system.
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| CN202211320474.5A CN115617631A (en) | 2022-10-26 | 2022-10-26 | On-duty management system based on business knowledge base |
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| CN202211320474.5A CN115617631A (en) | 2022-10-26 | 2022-10-26 | On-duty management system based on business knowledge base |
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