CN114971986A - Emergency management system - Google Patents
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Abstract
Description
技术领域technical field
本发明涉及应急信息处理技术领域,特别是涉及一种应急管理系统。The invention relates to the technical field of emergency information processing, in particular to an emergency management system.
背景技术Background technique
应急管理工作直接关系到人民群众的生命财产安全,随着城镇化进程加快,对应急事件快速处理的需求越来越高。Emergency management work is directly related to the safety of people's lives and property. With the acceleration of urbanization, the demand for rapid response to emergency incidents is getting higher and higher.
然而,目前市面上的应急调度系统仅能实现集语音、短信、传真和视频一体的调度功能,没有应急综合业务处理及数据分析和存储能力,没有预案管理,没有应急资源和危险隐患管理功能,也没有灵活处理各类应急事件的能力。However, the current emergency dispatching system on the market can only realize dispatching functions integrating voice, SMS, fax and video, without comprehensive emergency business processing and data analysis and storage capabilities, no plan management, no emergency resources and hidden danger management functions. Nor does it have the ability to flexibly handle various emergencies.
因此,本领域亟需一种能够快速反应并针对各种应急事件进行处理的技术方案。Therefore, there is an urgent need in the art for a technical solution that can respond quickly and deal with various emergency events.
发明内容SUMMARY OF THE INVENTION
本发明的目的是提供一种应急管理系统,预先存储了多种针对不同应急事件信息的处理方案,在有应急事件发生时,系统能够自动选择对应的处理方案,并且还设置有人工编辑模块,在遇到无法处理的应急事件时能够供操作人员编辑处理方案,从而快速针对各种应急事件进行处理。The purpose of the present invention is to provide an emergency management system that pre-stores a variety of processing schemes for different emergency event information. When an emergency event occurs, the system can automatically select the corresponding processing scheme, and is also provided with a manual editing module. When encountering emergencies that cannot be handled, the operator can edit the handling plan, so as to quickly deal with various emergencies.
为实现上述目的,本发明提供了如下方案:For achieving the above object, the present invention provides the following scheme:
一种应急管理系统,所述系统包括:An emergency management system, the system includes:
通讯模块,用于向事件处理模块发送应急事件,并发送事件处理模块输出的处理方案;The communication module is used to send emergency events to the event processing module and send the processing scheme output by the event processing module;
应急预案管理模块,用于存储针对不同应急事件的处理方案;所述处理方案包括应急总体预案、专项预案、部门预案、现场预案和企业应急预案;所述处理方案还包括所需的应急物资;The emergency plan management module is used to store handling plans for different emergency events; the handling plans include overall emergency plans, special plans, department plans, on-site plans and enterprise emergency plans; the handling plans also include required emergency materials;
应急物资管理模块,用于实时追踪并存储应急物资的位置;The emergency material management module is used to track and store the location of emergency materials in real time;
事件处理模块,用于根据不同的应急事件选取所述应急预案管理模块中对应的处理方案;an event processing module, configured to select a corresponding processing scheme in the emergency plan management module according to different emergency events;
人工编辑模块,用于当所述应急预案管理模块中存储的处理方案无法处理所述应急事件时,供操作人员编辑处理方案,并通过所述通讯模块发送;The manual editing module is used for the operator to edit the processing scheme and send it through the communication module when the processing scheme stored in the emergency plan management module cannot handle the emergency event;
培训模块,用于培训操作人员如何使用所述应急物资,以及培训操作人员如何根据所述处理方案处理所述应急事件;a training module, used to train operators how to use the emergency supplies and how to handle the emergency events according to the treatment plan;
信息审核模块,用于审核取用所述应急物资的操作人员是否经过培训,若没有经过培训,则拒绝取用请求。The information review module is used to review whether the operator who takes the emergency supplies has been trained, and if not, the access request is rejected.
在一些实施例中,还包括应急资源管理模块,所述应急资源管理模块存储有应急救援队伍、避护场所、应急知识库、法律法规、事件案例、保护对象以及医疗单位的信息;In some embodiments, an emergency resource management module is further included, and the emergency resource management module stores information on emergency rescue teams, shelters, emergency knowledge bases, laws and regulations, incident cases, protection objects, and medical units;
所述应急资源管理模块基于GIS实现,将所述应急救援队伍、避护场所、应急知识库、法律法规、事件案例、保护对象以及医疗单位的地理信息在地图上标注展示。The emergency resource management module is implemented based on GIS, and the geographic information of the emergency rescue team, shelter, emergency knowledge base, laws and regulations, incident cases, protection objects and medical units is marked and displayed on the map.
在一些实施例中,还包括信息获取模块,用于获取应急事件和上报人信息,并利用所述通讯模块将所述应急事件发送至所述事件处理模块。In some embodiments, an information acquisition module is further included for acquiring emergency event and reporting person information, and using the communication module to send the emergency event to the event processing module.
在一些实施例中,还包括危险隐患管理模块,所述危险隐患管理模块存储有用户辖区内的危险隐患信息;In some embodiments, it further includes a hazard hazard management module, where the hazard hazard management module stores the hazard hazard information within the user's jurisdiction;
所述危险隐患管理模块基于GIS实现,将所述危险隐患信息在地图上标注展示。The hidden danger management module is implemented based on GIS, and the information about the hidden danger is marked and displayed on the map.
在一些实施例中,还包括信息筛选模块,用于结合所述危险隐患信息对所述应急事件进行筛选,排除明显有误的应急事件。In some embodiments, an information screening module is further included, configured to screen the emergency events in combination with the hidden danger information, and exclude obviously wrong emergency events.
在一些实施例中,还包括通讯录管理模块,所述通讯录管理模块存储有应急相关人员的联系方式信息。In some embodiments, an address book management module is further included, and the address book management module stores contact information of emergency-related personnel.
在一些实施例中,还包括调度模块,用于显示发送所述应急事件的应急相关人员的信息,并通过通讯模块发送预设的处理方案。In some embodiments, a scheduling module is further included, configured to display the information of the emergency-related personnel who sent the emergency event, and send a preset processing plan through the communication module.
在一些实施例中,还包括应急值守模块,所述应急值守模块用于实现应急事件的登记、处理跟踪、管理及值班排班功能。In some embodiments, an emergency on-duty module is also included, and the emergency on-duty module is used to realize the functions of emergency event registration, processing tracking, management and on-duty scheduling.
在一些实施例中,还包括统计分析模块,所述统计分析模块用于对基于事件类型的历史应急事件进行统计分析。In some embodiments, a statistical analysis module is further included, and the statistical analysis module is configured to perform statistical analysis on historical emergency events based on event types.
在一些实施例中,还包括运行维护模块,所述运行维护模块用于实现特定用户使用以及对不同的用户限定不同的使用权限。In some embodiments, an operation and maintenance module is further included, and the operation and maintenance module is used to implement specific user usage and define different usage rights for different users.
根据本发明提供的具体实施例,本发明公开了以下技术效果:According to the specific embodiments provided by the present invention, the present invention discloses the following technical effects:
本发明利用应急预案管理模块预先存储了多种针对不同应急事件的处理方案,在有应急事件发生时,利用事件处理模块选择对应的处理方案以及对应的应急物资,并利用应急物资管理模块实时追踪并存储应急物资的位置,为了避免错误操作,利用信息审核模块审核培训过的人员才可以使用应急物资,同时还设置有人工编辑模块,在遇到无法处理的应急事件时能够供操作人员编辑处理方案,从而快速针对各种应急事件进行及时处理。The invention uses the emergency plan management module to pre-store a variety of processing schemes for different emergency events. When an emergency event occurs, the event processing module is used to select the corresponding processing scheme and the corresponding emergency materials, and the emergency materials management module is used to track in real time. And store the location of emergency materials. In order to avoid wrong operations, only those who have been trained by the information auditing module can use emergency materials. At the same time, there is also a manual editing module, which can be edited and processed by operators when encountering emergency events that cannot be handled. plan, so as to quickly deal with various emergency events in a timely manner.
附图说明Description of drawings
为了更清楚地说明本发明实施例或现有技术中的技术方案,下面将对实施例中所需要使用的附图作简单地介绍,显而易见地,下面描述中的附图仅仅是本发明的一些实施例,对于本领域普通技术人员来讲,在不付出创造性劳动的前提下,还可以根据这些附图获得其他的附图。In order to more clearly illustrate the embodiments of the present invention or the technical solutions in the prior art, the accompanying drawings required in the embodiments will be briefly introduced below. Obviously, the drawings in the following description are only some of the present invention. In the embodiments, for those of ordinary skill in the art, other drawings can also be obtained according to these drawings without any creative effort.
图1为本发明实施例一提供的应急管理系统示意图。FIG. 1 is a schematic diagram of an emergency management system according to Embodiment 1 of the present invention.
图2为本发明实施例一提供的应急管理系统的可实现的硬件结构图。FIG. 2 is an achievable hardware structure diagram of the emergency management system provided by Embodiment 1 of the present invention.
具体实施方式Detailed ways
下面将结合本发明实施例中的附图,对本发明实施例中的技术方案进行清楚、完整地描述,显然,所描述的实施例仅仅是本发明一部分实施例,而不是全部的实施例。基于本发明中的实施例,本领域普通技术人员在没有做出创造性劳动前提下所获得的所有其他实施例,都属于本发明保护的范围。The technical solutions in the embodiments of the present invention will be clearly and completely described below with reference to the accompanying drawings in the embodiments of the present invention. Obviously, the described embodiments are only a part of the embodiments of the present invention, but not all of the embodiments. Based on the embodiments of the present invention, all other embodiments obtained by those of ordinary skill in the art without creative efforts shall fall within the protection scope of the present invention.
本发明的目的是提供一种应急管理系统,预先存储了多种针对不同应急事件信息的处理方案,在有应急事件发生时,系统能够自动选择对应的处理方案,并且还设置有人工编辑模块,在遇到无法处理的应急事件时能够供操作人员编辑处理方案,从而快速针对各种应急事件进行处理。The purpose of the present invention is to provide an emergency management system that pre-stores a variety of processing schemes for different emergency event information. When an emergency event occurs, the system can automatically select the corresponding processing scheme, and is also provided with a manual editing module. When encountering emergencies that cannot be handled, the operator can edit the handling plan, so as to quickly deal with various emergencies.
为使本发明的上述目的、特征和优点能够更加明显易懂,下面结合附图和具体实施方式对本发明作进一步详细的说明。In order to make the above objects, features and advantages of the present invention more clearly understood, the present invention will be described in further detail below with reference to the accompanying drawings and specific embodiments.
实施例一:Example 1:
如图1所示,本实施例提供了一种应急管理系统,该系统包括:As shown in FIG. 1 , this embodiment provides an emergency management system, which includes:
通讯模块,用于向事件处理模块发送应急事件,并发送事件处理模块输出的处理方案。The communication module is used for sending emergency events to the event processing module and sending the processing scheme output by the event processing module.
应急预案管理模块,用于存储针对不同应急事件的处理方案;所述处理方案包括应急总体预案、专项预案、部门预案、现场预案和企业应急预案。每个独立的处理方案包括名称、类型、编制部门等内容,可进行增、删、改、查等基础信息管理操作,并且存储有所需的应急物资。The emergency plan management module is used to store handling plans for different emergency events; the handling plans include an overall emergency plan, a special plan, a department plan, an on-site plan, and an enterprise emergency plan. Each independent processing plan includes the name, type, preparation department, etc., and can perform basic information management operations such as adding, deleting, modifying, and checking, and stores the necessary emergency materials.
应急物资管理模块,用于实时追踪并存储应急物资的位置。在应急事件发生时,该模块可以及时提供各种物资的具体位置,并且在应急事件结束后由于实时追踪着应急物资的位置,从而可以避免操作人员未将应急物资放回。The emergency material management module is used to track and store the location of emergency materials in real time. When an emergency occurs, the module can provide the specific location of various materials in time, and after the emergency event is over, since the location of the emergency materials is tracked in real time, it can prevent the operator from not returning the emergency materials.
事件处理模块,用于根据不同的应急事件选取所述应急预案管理模块中对应的处理方案。当事件处理模块接收到应急事件以后,根据事件的类型等信息,将其与应急预案管理模块中所存储的处理方案进行对比选择,选择出对应的处理方案以及对应所需的应急物资。The event processing module is used for selecting the corresponding processing scheme in the emergency plan management module according to different emergency events. When the event processing module receives the emergency event, it compares and selects the processing scheme stored in the emergency plan management module according to the type of the event and other information, and selects the corresponding processing scheme and the corresponding emergency materials required.
人工编辑模块,用于当所述应急预案管理模块中存储的处理方案无法处理所述应急事件时,供操作人员编辑处理方案,并通过所述通讯模块发送。The manual editing module is used for the operator to edit the processing scheme and send it through the communication module when the processing scheme stored in the emergency plan management module cannot handle the emergency event.
培训模块,用于培训操作人员如何使用所述应急物资,以及培训操作人员如何根据所述处理方案处理所述应急事件。The training module is used to train the operator how to use the emergency supplies and how to handle the emergency event according to the treatment plan.
信息审核模块,用于审核取用所述应急物资的操作人员是否经过培训,若没有经过培训,则拒绝取用请求。为了避免操作不当造成更大的损伤,只有经过培训的人才可以取用应急物资。The information review module is used to review whether the operator who takes the emergency supplies has been trained, and if not, the access request is rejected. In order to avoid greater damage caused by improper operation, only trained personnel can access emergency supplies.
除此之外,本实施提供的应急管理系统还包括应急资源管理模块,所述应急资源管理模块存储有应急救援队伍、避护场所、应急知识库、法律法规、事件案例、保护对象以及医疗单位的信息,这几大应急资源类型,以表格形式展示,可以对其进行增、删、改、查及基于名称或类别等多种关键字的搜索查询,并将可用资源信息进行了统计分析展示,可将信息从处理系统导出为文件。值得特别说明的是,应急资源是基于GIS(GeographicInformation System,地理信息系统)展示的,将所述应急救援队伍、避护场所、应急知识库、法律法规、事件案例、保护对象以及医疗单位的地理信息采用不同的图标在地图上标注展示。In addition, the emergency management system provided by this implementation also includes an emergency resource management module, which stores emergency rescue teams, shelters, emergency knowledge bases, laws and regulations, incident cases, protection objects, and medical units These major emergency resource types are displayed in tabular form, which can be added, deleted, modified, searched and searched based on various keywords such as name or category, and the available resource information is statistically analyzed and displayed , which can export information from the processing system to a file. It is worth noting that the emergency resources are displayed based on GIS (Geographic Information System, geographic information system). Information is displayed on the map using different icons.
信息获取模块,用于获取应急事件和上报人信息,并利用所述通讯模块将所述应急事件发送至所述事件处理模块。上报人信息的获取目的在于错误警报的追责,从而避免应急系统的滥用。The information acquisition module is used for acquiring emergency event and reporting person information, and using the communication module to send the emergency event to the event processing module. The purpose of obtaining the information of the informant is to pursue accountability for false alarms, so as to avoid the abuse of the emergency system.
危险隐患管理模块,其是对用户辖区内危险隐患信息进行管理和展示的模块,危险隐患管理模块存储有用户辖区内危险隐患信息,当危险隐患发生时处理人员能根据掌握的情况做出快速的指挥调度和应急救援。危险隐患以表格、文本形式显示,可进行增、删、改、查等基础信息管理操作,也能基于GIS(Geographic Information System,地理信息系统)进行展示,不同类型的危险隐患采用不同的图标在地图上进行标注展示。The hidden danger management module is a module that manages and displays the information on the hidden dangers within the user's jurisdiction. The hidden danger management module stores the information on the hidden dangers within the user's jurisdiction. When the hidden danger occurs, the processing personnel can make quick actions according to the situation. Command dispatch and emergency rescue. The hidden dangers are displayed in the form of tables and texts, and basic information management operations such as adding, deleting, modifying, and checking can be performed, and they can also be displayed based on GIS (Geographic Information System). marked on the map.
信息筛选模块,用于结合所述危险隐患信息对所述应急事件进行筛选,排除明显有误的应急事件。例如在内陆地区发生的海啸事件等等,同时还可以针对微信隐患信息进行快速的反应。The information screening module is used for screening the emergency events in combination with the information on the hidden dangers, and excluding obviously wrong emergency events. For example, tsunami events in inland areas, etc., at the same time, it can also quickly respond to WeChat hidden danger information.
通讯录管理模块,所述通讯录管理模块存储有应急相关人员的联系方式信息。通讯录管理模块是用于维护管理应急相关人员联系方式的功能模块。通讯录包含了姓名、职务、部门、手机号、固定电话等内容。通讯录根据应急行业特点分为政务联络网和通讯联络网两种类型。可进行基于表格形式的通讯录的增、删、改、查等基础信息管理,自定义的分组管理,以及基于姓名、号码、单位等多种关键字的模糊查询。An address book management module, where the address book management module stores contact information of emergency-related personnel. The address book management module is a functional module for maintaining and managing the contact information of emergency-related personnel. The address book contains names, positions, departments, mobile phone numbers, fixed telephone numbers, etc. According to the characteristics of the emergency industry, the address book is divided into two types: government affairs liaison network and communication liaison network. It can carry out basic information management such as adding, deleting, modifying, and checking the address book based on the form, self-defined group management, and fuzzy query based on various keywords such as name, number, and unit.
调度模块,用于显示发送所述应急事件的应急相关人员的信息,并通过通讯模块发送预设的处理方案。所述调度模块用于显示发送所述应急事件信息的应急相关人员的信息,并通过通讯系统发送预设的处理方案信息,来电时自动显示来电人员的机构和职务信息,并能全程录音和日志记录,支持查找播放。短信通讯允许预先配置模板,通过通讯系统单发、群发均可,发送状态可随时查看。通讯系统采用传真通讯时也可储存传真信息方便记录查询。The scheduling module is used to display the information of the emergency-related personnel who sent the emergency event, and send the preset processing plan through the communication module. The scheduling module is used to display the information of the emergency-related personnel who sent the emergency event information, and send the preset processing plan information through the communication system. When a call is made, the organization and job information of the caller are automatically displayed, and the whole process can be recorded and logged. Record, support seek and play. SMS communication allows pre-configured templates, which can be sent individually or in groups through the communication system, and the sending status can be checked at any time. When the communication system adopts fax communication, fax information can also be stored to facilitate record query.
应急值守模块,所述应急值守模块用于实现应急事件的登记、处理跟踪、管理及值班排班功能。事件登记即通过电话、传真、短信、系统等多方式完成事件接报并登记,支持对电话内容进行录音。事件处置即将信息上报,处置跟踪、办结等;事件管理即对所有事件进行增、删、改、查等操作。值班排班即对班、轮班、交接班进行管理。The emergency duty module is used to realize the functions of emergency event registration, processing and tracking, management and on-duty scheduling. Event registration is to complete the event reception and registration through telephone, fax, text message, system and other methods, and support the recording of telephone content. Incident handling means reporting information, handling tracking, closing, etc.; incident management means adding, deleting, modifying, checking and other operations on all events. On-duty scheduling is the management of shifts, shifts, and shifts.
统计分析模块,所述统计分析模块用于对基于事件类型的历史应急事件进行统计分析。其用科学的方式帮助用户了解各类事件的发生情况,便于制定应急预案,能对基于事件类型的历史突发事件的统计分析,电话短信等报送信息的统计分析,使用由粗及细、由表及里的多维度统计分析方法,对报表数据提供逐层展开的交互式挖掘展示。A statistical analysis module for performing statistical analysis on historical emergency events based on event types. It helps users understand the occurrence of various events in a scientific way, facilitates the formulation of emergency plans, and can perform statistical analysis of historical emergencies based on event types, and statistical analysis of reported information such as phone calls and text messages. The multi-dimensional statistical analysis method from the table to the inside provides an interactive mining display of the report data layer by layer.
运行维护模块,所述运行维护模块用于实现特定用户使用以及对不同的用户限定不同的使用权限。运行维护模块主要负责管理和维护系统使用人员,授权管理权限,确保用户只能使用授权的功能操作授权的数据,保障应用系统完全。其功能包括用户管理和权限管理,对使用系统的用户名称、密码、功能权限、数据权限等进行管理,提供对用户的增加、修改、删除、角色定义、功能授权、数据授权等管理功能。An operation and maintenance module, the operation and maintenance module is used to realize the use of a specific user and to define different use rights for different users. The operation and maintenance module is mainly responsible for managing and maintaining system users, authorizing management rights, ensuring that users can only use authorized functions to operate authorized data, and ensuring the integrity of the application system. Its functions include user management and authority management, manage user names, passwords, functional rights, data rights, etc. for using the system, and provide management functions such as adding, modifying, deleting, role definition, function authorization, and data authorization for users.
作为一种可选的实施方式,本实施例的应急管理系统可以通过如图2所示的硬件设备完成,其既是一台通信设备,也是一台应用服务器。具体包括多点触控屏幕、两部电话机、工业级主板、语音网关、短信网关、WIFI模块、开关电源,操作系统、MYSQL数据库、GIS,支撑整个系统运转,使多种通讯调度方式及综合业务处理功能集于一体,使服务端和客户端集于一体。As an optional implementation manner, the emergency management system in this embodiment may be implemented by a hardware device as shown in FIG. 2 , which is both a communication device and an application server. Specifically, it includes multi-touch screen, two telephones, industrial-grade motherboard, voice gateway, SMS gateway, WIFI module, switching power supply, operating system, MYSQL database, GIS, supporting the operation of the entire system, enabling various communication scheduling methods and integration The business processing functions are integrated, so that the server and the client are integrated.
本发明利用应急预案管理模块预先存储了多种针对不同应急事件信息的处理方案,在有应急事件发生时,利用事件处理模块选择对应的处理方案以及对应的应急物资,并利用应急物资管理模块实时追踪并存储应急物资的位置,为了避免错误操作,利用信息审核模块审核培训过的人员才可以使用应急物资,同时还设置有人工编辑模块,在遇到无法处理的应急事件时能够供操作人员编辑处理方案,从而快速针对各种应急事件进行及时处理。The present invention uses the emergency plan management module to pre-store a variety of processing schemes for different emergency event information. When an emergency event occurs, the event processing module is used to select the corresponding processing scheme and corresponding emergency materials, and the emergency materials management module is used in real time. Track and store the location of emergency supplies. In order to avoid wrong operations, only trained personnel can use the information auditing module to review and use emergency supplies. At the same time, a manual editing module is also set up, which can be edited by operators when encountering emergency events that cannot be handled. Processing plan, so as to quickly deal with various emergency events in a timely manner.
本文中应用了具体个例对本发明的原理及实施方式进行了阐述,以上实施例的说明只是用于帮助理解本发明的方法及其核心思想;同时,对于本领域的一般技术人员,依据本发明的思想,在具体实施方式及应用范围上均会有改变之处。综上所述,本说明书内容不应理解为对本发明的限制。In this paper, specific examples are used to illustrate the principles and implementations of the present invention. The descriptions of the above embodiments are only used to help understand the methods and core ideas of the present invention; meanwhile, for those skilled in the art, according to the present invention There will be changes in the specific implementation and application scope. In conclusion, the contents of this specification should not be construed as limiting the present invention.
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