CN114664026A - Self-service terminal for hospital - Google Patents
Self-service terminal for hospital Download PDFInfo
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- CN114664026A CN114664026A CN202210258525.XA CN202210258525A CN114664026A CN 114664026 A CN114664026 A CN 114664026A CN 202210258525 A CN202210258525 A CN 202210258525A CN 114664026 A CN114664026 A CN 114664026A
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- G—PHYSICS
- G07—CHECKING-DEVICES
- G07F—COIN-FREED OR LIKE APPARATUS
- G07F19/00—Complete banking systems; Coded card-freed arrangements adapted for dispensing or receiving monies or the like and posting such transactions to existing accounts, e.g. automatic teller machines
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- G—PHYSICS
- G07—CHECKING-DEVICES
- G07F—COIN-FREED OR LIKE APPARATUS
- G07F7/00—Mechanisms actuated by objects other than coins to free or to actuate vending, hiring, coin or paper currency dispensing or refunding apparatus
- G07F7/08—Mechanisms actuated by objects other than coins to free or to actuate vending, hiring, coin or paper currency dispensing or refunding apparatus by coded identity card or credit card or other personal identification means
- G07F7/0873—Details of the card reader
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- G—PHYSICS
- G07—CHECKING-DEVICES
- G07F—COIN-FREED OR LIKE APPARATUS
- G07F9/00—Details other than those peculiar to special kinds or types of apparatus
- G07F9/02—Devices for alarm or indication, e.g. when empty; Advertising arrangements in coin-freed apparatus
- G07F9/023—Arrangements for display, data presentation or advertising
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- G—PHYSICS
- G07—CHECKING-DEVICES
- G07G—REGISTERING THE RECEIPT OF CASH, VALUABLES, OR TOKENS
- G07G1/00—Cash registers
- G07G1/0036—Checkout procedures
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- G—PHYSICS
- G07—CHECKING-DEVICES
- G07G—REGISTERING THE RECEIPT OF CASH, VALUABLES, OR TOKENS
- G07G5/00—Receipt-giving machines
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Abstract
本申请涉及一种医院用自助服务终端,其包括用户信息储存卡,存储有用户个人信息以及当前流程节点;用户信息读取系统,用于读取所述用户信息储存卡内存储的用户个人信息以及当前流程节点,所述当前流程节点由医护人员录入;语音播报系统,用于实时播报当前流程节点信息;操作系统,用于获取用户的操作指令,并根据获取到的操作指令进行信息确认与处理;条码支付系统,用于识别用户出示的支付条码并完成线上支付;物料传送系统,包括有传输模块,所述传输模块用于将物料传输至与二维码扫描器正对。本申请具有为视觉障碍人士提供了更加便捷的自助服务,同时也让视觉障碍人士享受到了科技带来的便利的效果。
The present application relates to a self-service terminal for a hospital, which includes a user information storage card, which stores user personal information and current process nodes; a user information reading system, which is used to read the user personal information stored in the user information storage card. And the current process node, the current process node is entered by the medical staff; the voice broadcasting system is used to broadcast the current process node information in real time; Processing; barcode payment system, used to identify the payment barcode presented by the user and complete online payment; material transfer system, including a transmission module, the transmission module is used to transmit the material to the QR code scanner. The present application has the effect of providing more convenient self-service for the visually impaired, and at the same time allowing the visually impaired to enjoy the convenience brought by technology.
Description
技术领域technical field
本申请涉及自助服务终端的领域,尤其是涉及一种医院用自助服务终端。The present application relates to the field of self-service terminals, and in particular, to a hospital self-service terminal.
背景技术Background technique
目前随着门诊量的不断增加,医院窗口的工作压力越来越大;患者排队等待的时间也越来越长。而随着信息化建设脚步的加快,各个行业的生产和服务效率需求不断提高,自助服务终端开始从银行业向其他领域快速扩张,应用范围扩张到电信、电力、医疗、航空、零售等多个行业和领域。医院用自助服务终端是以“24小时自助服务”为系统设计理念,为用户提供预约挂号、病历打印、化验单打印、就诊或购药支付等服务以及业务管理、业务统计等后台功能,以信息化手段解决医院大厅嘈杂、拥挤等现象,提高窗口的服务效率和服务质量,为提高客户满意度发挥非常重要的作用。At present, with the continuous increase of the outpatient volume, the work pressure of the hospital window is increasing; the waiting time of patients is also getting longer and longer. With the acceleration of informatization construction, the demand for production and service efficiency in various industries continues to increase, and self-service terminals have begun to expand rapidly from the banking industry to other fields, and their application scope has expanded to telecommunications, electricity, medical care, aviation, retail, etc. industry and field. The hospital self-service terminal is based on the system design concept of "24-hour self-service", which provides users with services such as appointment registration, medical record printing, laboratory test printing, medical treatment or drug purchase payment, as well as background functions such as business management and business statistics. It can solve the phenomenon of noise and crowding in the hospital hall, improve the service efficiency and service quality of the window, and play a very important role in improving customer satisfaction.
市面上的自助服务终端主要服务的对象是视觉正常的人士,而对于有视觉障碍的人士独自来医院就诊时,现有的自助服务终端将难以为视觉障碍人士提供服务,视觉障碍人士只能通过人工窗口办理相关手续,这便导致视觉障碍人士难以享受到科技带来的便利。The self-service terminals on the market mainly serve people with normal vision. When people with visual impairments come to the hospital alone, the existing self-service terminals will be difficult to provide services for the visually impaired. It is difficult for people with visual impairments to enjoy the convenience brought by technology.
发明内容SUMMARY OF THE INVENTION
为了给视觉障碍人士使用自助服务终端提供便利,本申请提供一种医院用自助服务终端。In order to provide convenience for visually impaired persons to use a self-service terminal, the present application provides a self-service terminal for use in a hospital.
本申请提供的一种医院用自助服务终端,采用如下的技术方案:A hospital self-service terminal provided by the application adopts the following technical solutions:
一种医院用自助服务终端,包括有:A self-service terminal for hospital, comprising:
用户信息储存卡,存储有用户个人信息以及当前流程节点;User information storage card, which stores the user's personal information and current process nodes;
用户信息读取系统,用于读取所述用户信息储存卡内存储的用户个人信息以及当前流程节点,所述当前流程节点由医护人员录入;a user information reading system, used for reading the user's personal information and current process nodes stored in the user information storage card, and the current process nodes are entered by medical staff;
语音播报系统,用于实时播报当前流程节点信息,并根据当前流程节点信息播报用户当前需要进行的操作;A voice broadcast system is used to broadcast the current process node information in real time, and broadcast the operations that the user currently needs to perform according to the current process node information;
操作系统,用于获取用户的操作指令,并根据获取到的操作指令进行信息确认与处理;所述操作系统包括有:扶手,所述扶手上设置有用于供用户操作的物理按键;an operating system, used for acquiring the user's operation instructions, and performing information confirmation and processing according to the acquired operation instructions; the operating system includes: an armrest, which is provided with physical buttons for the user to operate;
条码支付系统,用于识别用户出示的支付条码并完成线上支付,包括有二维码扫描器;Barcode payment system, used to identify the payment barcode presented by the user and complete online payment, including a QR code scanner;
物料传送系统,包括有传输模块,所述传输模块用于将物料传输至与二维码扫描器正对。The material conveying system includes a transmission module, and the transmission module is used for conveying the material to be opposite to the two-dimensional code scanner.
通过采用上述技术方案,当视觉障碍人士想要通过自助服务终端进行自助缴费时,先由医护人员将具体的缴费信息录入至用户信息储存卡内;缴费时先通过用户信息读取系统,读取用户信息储存卡内存储的用户个人信息以及当前流程节点,此时语音播报系统将实时播报当前流程节点信息,并根据当前流程节点信息播报用户当前需要进行的操作;扶手具有较佳的辨识度,用户沿着扶手能更加顺利的触摸到物理按键,用户根据播报的信息操作对应的物理按键便能实现人机交互;将当前流程节点信息确认完毕后,便进入了待付款节点;此时用户可将手机的付款二维码打开,并将手机放置在传输模块上,传输模块可自动将手机传输至与二维码扫描器正对,此时二维码扫描器便能顺利完成线上支付任务;传输模块的设置解决了视觉障碍人士支付困难的弊端,确保了自助缴费的顺利进行;为视觉障碍人士提供了更加便捷的自助服务,同时也让视觉障碍人士享受到了科技带来的便利。By adopting the above technical solution, when the visually impaired person wants to make self-service payment through the self-service terminal, the medical staff first enters the specific payment information into the user information storage card; The user's personal information and the current process node stored in the user information storage card. At this time, the voice broadcast system will broadcast the current process node information in real time, and broadcast the current operation that the user needs to perform according to the current process node information; the handrail has better recognition. The user can touch the physical button more smoothly along the armrest, and the user can operate the corresponding physical button according to the broadcast information to realize human-computer interaction; after confirming the current process node information, he enters the pending payment node; Open the payment QR code of the mobile phone, and place the mobile phone on the transmission module. The transmission module can automatically transfer the mobile phone to face the QR code scanner. At this time, the QR code scanner can successfully complete the online payment task. ; The setting of the transmission module solves the drawbacks of the difficulty of paying for the visually impaired and ensures the smooth progress of self-service payment; it provides more convenient self-service for the visually impaired, and also allows the visually impaired to enjoy the convenience brought by technology.
可选的,所述用户信息读取系统包括有设置在所述扶手上的第一读卡器,所述第一读卡器用于读取用户信息储存卡,且所述第一读卡器边沿突出于扶手表面;所述用户信息读取系统与语音播报系统进行信号通讯,当所述第一读卡器未读取到正确的用户信息储存卡时,所述语音播报系统发出读取失败的播报提示;当所述第一读卡器读取到用户信息储存卡时,所述语音播报系统发出读取成功的播报提示;所述用户信息储存卡为心形。Optionally, the user information reading system includes a first card reader disposed on the armrest, the first card reader is used to read the user information storage card, and the edge of the first card reader is Protruding from the armrest surface; the user information reading system and the voice broadcasting system carry out signal communication, when the first card reader does not read the correct user information storage card, the voice broadcasting system issues a reading failure message. A broadcast prompt; when the first card reader reads the user information storage card, the voice broadcast system sends out a successful read broadcast prompt; the user information storage card is in the shape of a heart.
通过采用上述技术方案,用户沿着扶手不仅能顺利找到物理按键,还能顺利找到第一读卡器的位置,由于第一读卡器边沿突出于扶手表面,从而能有效预防用户信息储存卡从第一读卡器上掉落;而呈心形的用户信息储存卡与市面上大众化的矩形卡片存在较大区别,因此确保了用户能更加快速且准确的辨别出用户信息储存卡;将用户信息读取系统与语音播报系统进行信号通讯,通过语音播报系统能协助用户顺利完成身份验证的环节,从而提高了用户体验,更加人性化。By adopting the above technical solution, the user can smoothly find not only the physical buttons but also the position of the first card reader along the armrest. Since the edge of the first card reader protrudes from the armrest surface, the user's information storage card can be effectively prevented from The first card reader falls; the heart-shaped user information storage card is quite different from the popular rectangular cards on the market, so it is ensured that the user can identify the user information storage card more quickly and accurately; The reading system communicates with the voice broadcast system, and the voice broadcast system can assist the user to successfully complete the identity verification process, thereby improving the user experience and making it more user-friendly.
可选的,所述传输模块包括有多个转动设置的传送筒,所述传送筒沿水平方向依次排布且相互平行;所述传输模块还包括有呈对称设置在二维码扫描器两侧的定位架,所述定位架延伸至传送筒上方,两侧的所述定位架沿传送筒的排布方向保持同步相向或相背滑移。Optionally, the transmission module includes a plurality of rotatably arranged transmission cylinders, and the transmission cylinders are arranged in sequence along the horizontal direction and are parallel to each other; the transmission module also includes a symmetrical arrangement on both sides of the two-dimensional code scanner. The positioning frame is extended to the top of the conveying cylinder, and the positioning frames on both sides keep synchronously sliding toward or away from each other along the arrangement direction of the conveying cylinder.
通过采用上述技术方案,当用户需要通过手机付款二维码进行在线支付时,只需将付款二维码打开后的手机放置在传送筒上,此时两侧的定位架将同步向靠近二维码扫描器的方向移动,最终手机将在定位架的推动下移动至与二维码扫描器正对,并且两侧的定位架将保持对手机进行夹持,从而能有效预防在支付期间有不法分子将用户的手机窃取;手机在移动时,通过转动设置的传送筒减小了手机移动时受到的阻力,使手机的移动更加顺畅;当完成在线支付后,两侧定位架将向远离二维码扫描器的方向移动并复位。By adopting the above technical solution, when the user needs to make online payment through the mobile phone payment QR code, he only needs to place the mobile phone after the payment QR code is opened on the conveyor, and the positioning frames on both sides will be synchronized to the two-dimensional The direction of the code scanner moves, and finally the mobile phone will be moved to face the QR code scanner under the push of the positioning frame, and the positioning frames on both sides will keep holding the mobile phone, which can effectively prevent illegal payment during the payment. Molecules steal the user's mobile phone; when the mobile phone is moving, the resistance of the mobile phone when it is moved is reduced by rotating the set transmission cylinder, which makes the mobile phone move more smoothly; when the online payment is completed, the positioning frames on both sides will move away from the two-dimensional The direction of the code scanner is moved and reset.
可选的,所述二维码扫描器正下方设置有操作台,所述操作台与两侧相邻的传送筒承接;所述操作台与扶手之间设置有传料通道,所述传料通道一端与操作台承接,所述传料通道另一端与扶手承接;所述操作台背离扶手的一侧设置有推料机构,所述推料机构用于将物料从操作台推入至传料通道。Optionally, an operating table is provided directly below the two-dimensional code scanner, and the operating table is connected with the conveying cylinders adjacent to both sides; a material conveying channel is arranged between the operating table and the handrail, and the One end of the channel is connected to the operating table, and the other end of the material transmission channel is connected to the handrail; the side of the operating table facing away from the handrail is provided with a pushing mechanism, which is used to push the material from the operating table to the material transfer aisle.
通过采用上述技术方案,当手机完成在线支付,且两侧定位架解除对手机的夹持固定后,推料机构可将手机从操作台上推入至传料通道内,由于传料通道一端与扶手承接,用户通过扶手能快速寻找到传料通道的位置,最终能顺利拿取到传料通道上的手机;此外用户通过传料通道还能将手机顺利放置在操作台上。By adopting the above technical solution, when the mobile phone completes the online payment and the positioning frames on both sides release the clamping and fixing of the mobile phone, the pushing mechanism can push the mobile phone from the operating table into the feeding channel. The handrail is installed, the user can quickly find the position of the material transfer channel through the handrail, and finally can smoothly take the mobile phone on the material transfer channel; in addition, the user can smoothly place the mobile phone on the operating table through the material transfer channel.
可选的,所述操作台包括有夹持组件;所述夹持组件上设置有供磁卡插入的插孔,所述传料通道上设置有宽度与磁卡相适配的滑槽,所述插孔用于供从滑槽上滑出的磁卡插入;所述用户信息读取系统还包括有用于读取磁卡信息的第二读卡器,所述第二读卡器位于夹持组件背离传料通道的一侧。Optionally, the operating table includes a clamping assembly; the clamping assembly is provided with a jack for inserting a magnetic card, and a chute with a width matching the magnetic card is provided on the material transmission channel, and the insertion The hole is used for inserting the magnetic card sliding out of the chute; the user information reading system also includes a second card reader for reading the magnetic card information, the second card reader is located at the clamping assembly away from the transmission material side of the channel.
通过采用上述技术方案,当用户需要使用医保卡或银行卡支付时,通过将磁卡放置在滑槽内,并将磁卡沿着滑槽向远离扶手的方向移动,由于滑槽的宽度与磁卡相适配,在滑槽的限位下确保了磁卡能顺利插入至插孔内,最终被第二读卡器成功读取;解决了视觉障碍人士难以将磁卡顺利插入至第二读卡器内的弊端,进一步方便了视觉障碍人士的操作,满足了视觉障碍人士的刷卡需求。By adopting the above technical solution, when the user needs to pay with a medical insurance card or a bank card, by placing the magnetic card in the chute and moving the magnetic card along the chute away from the handrail, the width of the chute is suitable for the magnetic card. Equipped, the magnetic card can be smoothly inserted into the jack under the limit of the chute, and finally successfully read by the second card reader; it solves the disadvantage that it is difficult for the visually impaired to smoothly insert the magnetic card into the second card reader , which further facilitates the operation of the visually impaired and satisfies the card swiping needs of the visually impaired.
可选的,所述夹持组件上设置有用于将插孔内的磁卡推入或移出第二读卡器的推卡组件。Optionally, the clamping assembly is provided with a card pushing assembly for pushing the magnetic card in the jack into or out of the second card reader.
通过采用上述技术方案,当用户将磁卡插入至插孔内时,推卡组件可将磁卡自动推入至第二读卡器内;当用户需要进行退卡时,推卡组件可将第二读卡器退出的磁卡重新推回至滑槽内,从而方便用户快速且顺利的将磁卡取出。By adopting the above technical solution, when the user inserts the magnetic card into the jack, the card push assembly can automatically push the magnetic card into the second card reader; when the user needs to withdraw the card, the push card assembly can push the second card reader The magnetic card ejected from the card holder is pushed back into the chute, so that the user can take out the magnetic card quickly and smoothly.
可选的,所述操作台还包括有升降组件,所述升降组件沿竖直方向升降;所述夹持组件包括有支架,所述支架沿水平方向转动设置在升降组件上;所述夹持组件还包括有沿竖直方向转动在支架上的夹持座,所述插孔设置在夹持座上;Optionally, the operating table further includes a lifting assembly, and the lifting assembly lifts up and down in a vertical direction; the clamping assembly includes a bracket, and the bracket is rotatably arranged on the lifting assembly in a horizontal direction; the clamping The assembly also includes a clamping seat that rotates on the bracket along the vertical direction, and the insertion hole is arranged on the clamping seat;
磁卡图像捕捉系统,所述磁卡图像捕捉系统用于捕捉夹持座上的磁卡图像;所述磁卡图像捕捉系统内存储有当前磁卡正确插卡图像,当所述磁卡图像捕捉系统捕捉到的磁卡图像与当前磁卡正确插卡图像不一致时,所述磁卡图像捕捉系统将发送调整信号给操作台,所述操作台根据调整信号将磁卡转动至与当前磁卡正确插卡图像一致。Magnetic card image capture system, the magnetic card image capture system is used to capture the magnetic card image on the holding seat; the magnetic card image capture system stores the current magnetic card correctly inserted card image, when the magnetic card image capture system captures the magnetic card image When it is inconsistent with the current image of the correct insertion of the magnetic card, the magnetic card image capture system will send an adjustment signal to the console, and the console will rotate the magnetic card to be consistent with the current image of the correct insertion of the magnetic card according to the adjustment signal.
通过采用上述技术方案,当用户将磁卡通过插孔插入至夹持座内时,磁卡图像捕捉系统将捕捉到的磁卡图像与当前磁卡正确插卡图像进行对比,当两者图像不一致时将发送调整信号给夹持组件,夹持组件根据接收到的调整信号,先控制升降组件将支架进行抬升,以确保后续的调整工作顺利进行;随后通过控制支架沿水平方向转动,或通过控制夹持座沿竖直方向转动,最终将磁卡的朝向调整至与当前磁卡正确插卡图像一致;最后磁卡将在推卡组件的推动下插入至第二读卡器内,从而便能顺利完成磁卡的读取工作,整个磁卡的位置调整工作自动完成,解决了用户插卡困难的痛点,自动化程度高更加的智能。By adopting the above technical solution, when the user inserts the magnetic card into the holding seat through the jack, the magnetic card image capture system compares the captured magnetic card image with the current magnetic card correctly inserted image, and will send adjustment when the two images are inconsistent. The signal is sent to the clamping component. According to the received adjustment signal, the clamping component first controls the lifting component to lift the bracket to ensure the smooth progress of the subsequent adjustment work; then control the bracket to rotate in the horizontal direction, or control the clamping seat along the Rotate vertically, and finally adjust the orientation of the magnetic card to be consistent with the correct image of the current magnetic card; finally, the magnetic card will be inserted into the second card reader under the push of the push card assembly, so that the reading of the magnetic card can be successfully completed. , the position adjustment of the entire magnetic card is automatically completed, which solves the pain point of the user's difficulty in inserting the card, and has a high degree of automation and intelligence.
可选的,还包括有凭条打印系统,与所述操作系统进行信号传输;所述凭条打印系统用于打印取药凭证与缴费凭证;所述凭条打印系统的凭证出口位于操作台正上方。Optionally, it also includes a receipt printing system, which performs signal transmission with the operating system; the receipt printing system is used to print the medicine taking certificate and the payment certificate; the certificate outlet of the receipt printing system is located at the front of the operating console. above.
通过采用上述技术方案,用户可进行自助打印凭证,打印前用户可预先准备用于盛放凭证的容器,将容器沿着传料通道放置在操作台上,由于凭条打印系统的凭证出口位于操作台正上方,打印出来的凭证将落至容器内;随后在推料机构的作用下,可将盛放有凭证的容器从操作台上移出至传料通道,用户便能顺利将容器内的凭证取出。By adopting the above technical solution, the user can print the voucher by himself. Before printing, the user can prepare a container for holding the voucher, and place the container on the operation table along the conveying channel. Since the voucher outlet of the voucher printing system is located in the operation Right above the table, the printed voucher will fall into the container; then, under the action of the pushing mechanism, the container with the voucher can be moved from the operating table to the conveying channel, and the user can smoothly put the voucher in the container. take out.
综上所述,本申请包括以下至少一种有益技术效果:To sum up, the present application includes at least one of the following beneficial technical effects:
解决了视觉障碍人士支付困难的弊端,确保了自助缴费的顺利进行;为视觉障碍人士提供了更加便捷的自助服务,同时也让视觉障碍人士享受到了科技带来的便利;通过语音播报系统能协助用户顺利完成身份验证的环节,从而提高了用户体验,更加人性化;能协助用户完成磁卡的读取工作,整个磁卡的位置调整工作自动完成,解决了用户插卡困难的痛点,自动化程度高更加的智能。It solves the disadvantage of the visually impaired people's difficulty in paying, and ensures the smooth progress of self-service payment; provides more convenient self-service for the visually impaired, and also allows the visually impaired to enjoy the convenience brought by technology; the voice broadcast system can assist The user successfully completes the authentication process, thereby improving the user experience and making it more user-friendly; it can assist the user to complete the reading of the magnetic card, and the position adjustment of the entire magnetic card is automatically completed, which solves the user's difficulty in inserting the card, and the degree of automation is higher. of intelligence.
附图说明Description of drawings
图1是本申请实施例的系统结构框图。FIG. 1 is a system structural block diagram of an embodiment of the present application.
图2是本申请实施例的整体结构示意图。FIG. 2 is a schematic diagram of the overall structure of an embodiment of the present application.
图3是凸显图2中二维码扫描器的局部结构示意图。FIG. 3 is a schematic diagram showing a partial structure of the two-dimensional code scanner in FIG. 2 .
图4是凸显图2中传输模块的局部结构示意图。FIG. 4 is a schematic diagram showing a partial structure of the transmission module in FIG. 2 .
图5是图2中A处的放大结构示意图。FIG. 5 is an enlarged schematic view of the structure at A in FIG. 2 .
图6是图4中凸显操作台的整体结构示意图。FIG. 6 is a schematic diagram of the overall structure of the highlighted console in FIG. 4 .
图7是图6的局部结构剖面示意图。FIG. 7 is a schematic cross-sectional view of a partial structure of FIG. 6 .
附图标记说明:1、扶手;10、二维码扫描器;101、操作腔;102、让位槽;11、物理按键;12、第一读卡器;2、传输模块;21、传送筒;22、定位架;3、操作台;31、升降组件;32、夹持组件;321、支架;322、夹持座;33、插孔;4、传料通道;41、滑槽;5、推料机构;51、气缸;6、第二读卡器;7、推卡组件;71、滚轮。Description of reference numerals: 1. Armrest; 10. Two-dimensional code scanner; 101. Operating cavity; 102. Giving slot; 11. Physical button; 12. First card reader; ; 22, positioning frame; 3, console; 31, lifting assembly; 32, clamping assembly; 321, bracket; 322, clamping seat; 33, jack; 4, material transfer channel; 41, chute; 5, Pushing mechanism; 51. Air cylinder; 6. Second card reader; 7. Pushing card assembly; 71. Roller.
具体实施方式Detailed ways
以下结合附图1-7对本申请作进一步详细说明。The present application will be further described in detail below in conjunction with accompanying drawings 1-7.
为使本发明实施例的目的、技术方案和优点更加清楚,下面将结合本发明实施例中的附图,对本发明实施例中的技术方案进行清楚、完整地描述,显然,所描述的实施例是本发明一部分实施例,而不是全部的实施例。基于本发明中的实施例,本领域普通技术人员在没有作出创造性劳动前提下所获得的所有其他实施例,都属于本发明保护的范围。In order to make the purposes, technical solutions and advantages of the embodiments of the present invention clearer, the technical solutions in the embodiments of the present invention will be clearly and completely described below with reference to the accompanying drawings in the embodiments of the present invention. Obviously, the described embodiments These are some embodiments of the present invention, but not all embodiments. Based on the embodiments of the present invention, all other embodiments obtained by those of ordinary skill in the art without creative efforts shall fall within the protection scope of the present invention.
另外,本文中术语“和/或”,仅仅是一种描述关联对象的关联关系,表示可以存在三种关系,例如,A和/或B,可以表示:单独存在A,同时存在A和B,单独存在B这三种情况。另外,本文中字符“/”,如无特殊说明,一般表示前后关联对象是一种“或”的关系。In addition, the term "and/or" in this article is only an association relationship to describe the associated objects, indicating that there can be three kinds of relationships, for example, A and/or B, it can mean that A exists alone, A and B exist at the same time, There are three cases of B alone. In addition, the character "/" in this text, unless otherwise specified, generally indicates that the related objects before and after are an "or" relationship.
本申请实施例公开一种医院用自助服务终端。参照图1、图2,医院用自助服务终端包括有用户信息储存卡以及机体,机体上设置有用户信息读取系统、语音播报系统、操作系统、条码支付系统、物料传送系统、凭条打印系统以及磁卡图像捕捉系统。上述系统均可以包括有CPU或MPU等中央处理部件或以CPU或MPU为核心所构建的主机系统,包括硬件或软件。上述系统拥有中央处理部件后,利用编程便可自由控制各个系统,使之按照人为的意愿运行。中央处理部件可以通过内部协议控制本地量传/溯源部件、远程量传/溯源部件、远程通信部件等。内部协议泛指同一系统内实现相互通信或链接的一切协议,包括:人机交互协议、软/硬件(接口)协议、片总线(C-Bus)协议、内部总线(I-Bus)协议等的部分或全部协议。随着集成电路技术的发展,某些属于外部总线(E-Bus)协议的也随着外部总线(E-Bus)集成至芯片内后也归于内部协议。The embodiment of the present application discloses a self-service terminal for a hospital. 1 and 2, the hospital self-service terminal includes a user information storage card and a body, and the body is provided with a user information reading system, a voice broadcasting system, an operating system, a bar code payment system, a material transmission system, and a receipt printing system. And magnetic card image capture system. All of the above systems may include central processing components such as CPU or MPU, or a host system constructed with CPU or MPU as the core, including hardware or software. After the above-mentioned system has a central processing unit, each system can be freely controlled by programming to make it operate according to human wishes. The central processing unit can control local mass transmission/traceability components, remote mass transmission/traceability components, and remote communication components through internal protocols. Internal protocol generally refers to all protocols that realize mutual communication or link in the same system, including: human-computer interaction protocol, software/hardware (interface) protocol, chip bus (C-Bus) protocol, internal bus (I-Bus) protocol, etc. part or all of the agreement. With the development of integrated circuit technology, some of the protocols that belong to the external bus (E-Bus) also belong to the internal protocol after the external bus (E-Bus) is integrated into the chip.
用户信息储存卡内存储有用户个人信息以及当前流程节点,当前流程节点由医护人员提前录入,例如当视觉障碍人士想要通过自助服务终端进行自助缴费时,事先由医护人员将具体的缴费信息录入至用户信息储存卡内,这样便省去了用户自行输入缴费信息的弊端,方便了用户使用。为了使用户能更加快速且准确的判断出用户信息储存卡,该卡的外形与市面上大众化的矩形磁卡的形状不同,可以为圆形、菱形、心形或其他具有标识度的形状,本实施例中用户信息储存卡采用心形。The user information storage card stores the user's personal information and the current process node. The current process node is entered by the medical staff in advance. For example, when the visually impaired person wants to make self-service payment through the self-service terminal, the medical staff must enter the specific payment information in advance. into the user information storage card, which saves the disadvantage of the user inputting payment information by himself, which is convenient for the user to use. In order to enable the user to judge the user information storage card more quickly and accurately, the shape of the card is different from the shape of the popular rectangular magnetic card on the market, and can be a circle, a diamond, a heart or other shapes with a degree of identification. In the example, the user information storage card is in the shape of a heart.
如图1、图2所示,操作系统用于获取用户的操作指令,并根据获取到的操作指令进行信息确认与处理。操作系统的硬件部分包括有固定架设在机体正面的扶手1,扶手1上安装有用于供用户输出操作指令的物理按键11,本实施例中物理按键11至少包括有确定按钮以及取消按钮。用户信息读取系统用于读取用户信息储存卡内存储的用户个人信息以及当前流程节点,用户信息读取系统的硬件部分包括有安装在扶手1上的第一读卡器12,本实施例中第一读卡器12采用接触式读卡器,第一读卡器12的外围突出于扶手1表面,从而能有效预防用户信息储存卡从第一读卡器12上脱落,同时便于用户准确判断出第一读卡器12的具体位置。As shown in FIG. 1 and FIG. 2 , the operating system is used to obtain the user's operation instructions, and to perform information confirmation and processing according to the obtained operation instructions. The hardware part of the operating system includes an armrest 1 fixedly erected on the front of the body. The armrest 1 is installed with
用户信息读取系统与语音播报系统之间进行信号通讯,当第一读卡器12读取到用户信息储存卡信息后,语音播报系统用于实时播报当前流程节点信息,并根据当前流程节点信息播报用户当前需要进行的操作,用户可根据语音提示通过物理按键11输入对应的操作指令。当第一读卡器12未读取到正确的用户信息储存卡时,语音播报系统将发出读取失败的播报提示。当第一读卡器12读取到正确的用户信息储存卡时,语音播报系统发出读取成功的播报提示。Signal communication is carried out between the user information reading system and the voice broadcast system. After the
如图3、图4所示,条码支付系统用于识别用户出示的支付条码并完成线上支付,机体的正面设置有操作腔101,条码支付系统的硬件部分包括有安装在操作腔101顶壁中心位置上的二维码扫描器10,二维码扫描器10的扫码口正对操作腔101的底壁。物料传送系统的硬件部分安装在操作腔101内,并且二维码扫描器10位于物料传送系统正上方。物料传送系统的硬件部分包括有用于将物料传输至与二维码扫描器10扫码口正对的传输模块2。As shown in Figures 3 and 4, the barcode payment system is used to identify the payment barcode presented by the user and complete online payment. The front of the body is provided with an
如图3、图4以及图5所示,传输模块2包括有多个转动安装在操作腔101底壁上的传送筒21,传送筒21上端面用于盛放物料,传送筒21沿水平方向依次排布且传送筒21相互平行。操作腔101内安装有位于二维码扫描器10正下方的操作台3,操作台3将多个传送筒21均匀等分成两组,位于操作台3两侧的传送筒21呈对称设置,且操作台3的两侧分别与相邻的传送筒21承接。传输模块2还包括有两组呈对称设置的定位架22,定位架22分别位于二维码扫描器10的两侧。操作腔101朝向扶手1的侧壁上设置有沿传送筒21送料方向延伸的让位槽102,定位架22沿水平方向滑动设置在让位槽102内。定位架22靠近扶手1的一端从让位槽102内伸出,伸出后的定位架22架设在传送筒21上方。让位槽102的侧壁上安装有用于驱动定位架22滑移的驱动件,工作时两侧定位架22将在各自驱动件的驱动下,保持同步向相互靠近或相互背离的方向滑移。As shown in FIGS. 3 , 4 and 5 , the
如图4、图5所示,操作台3与第一读卡器12之间设置有沿水平方向延伸的传料通道4,传料通道4一端与操作台3承接,传料通道4另一端与第一读卡器12承接。传料通道4上设置有宽度与磁卡相适配的滑槽41,滑槽41沿传料通道4的长度方向延伸。操作腔101的侧壁上设置有推料机构5,推料机构5位于操作台3背离传料通道4的一侧。推料机构5包括有活塞杆与传料通道4出口正对的气缸51,气缸51的活塞杆沿传料通道4的长度方向伸缩,工作时气缸51用于将操作台3上的物料推入至传料通道4内。As shown in FIG. 4 and FIG. 5 , a material transmission channel 4 extending in the horizontal direction is provided between the operation table 3 and the
如图6、图7所示,操作台3包括有设置在机体上的升降组件31,本实施中升降组件31采用带驱动源的自动升降平台,升降组件31的顶部沿竖直方向升降。操作台3还包括有安装在升降组件31顶部的夹持组件32,夹持组件32包括有底部转动安装在升降组件31上的支架321,支架321的转动轴沿竖直方向延伸。支架321内安装有用于驱动自身沿水平方向转动的电机,电机的输出轴从支架321的底部伸出,伸出后的电机输出轴上设置有第一齿轮,升降组件31的顶部中心轴上设置有与第一齿轮相互啮合的第二齿轮。As shown in FIG. 6 and FIG. 7 , the operating table 3 includes a lifting
如图4、图7所示,夹持组件32还包括有转动设置在支架321上的夹持座322,夹持座322的转动轴沿传料通道4长度方向延伸。夹持座322与支架321内侧壁之间留有一定间隔,从而确保夹持座322的顺利转动。支架321上还安装有用于驱动夹持座322正转或反转的伺服电机,电机输出轴与夹持座322的转动轴之间通过皮带实现动能的传递。夹持座322朝向传料通道4的侧壁上贯通有供磁卡插入的插孔33,插孔33的宽度与磁卡的宽度相适配。As shown in FIGS. 4 and 7 , the clamping
如图4、图7所示,插孔33的内侧壁上转动设置有两组推卡组件7,推卡组件7呈对称设置在插孔33的前后两侧。每组推卡组件7均包括有两个呈上下相对设置的滚轮71,位于同组的两个滚轮71之间留有仅可供磁卡插入的间隙,位于同组的其中一个滚轮71转动轴与设置在夹持座322上的伺服电机输出轴连接,伺服电机受控于操作系统,当伺服电机接收到用户发出的操作指令时,伺服电机将根据相应的操作指令控制滚轮71进行正转或反转。As shown in FIGS. 4 and 7 , two sets of push-
如图2、图3以及图4所示,用户信息读取系统还包括有用于读取磁卡信息的第二读卡器6,第二读卡器6的插卡口设置在操作腔101的内侧壁上。第二读卡器6的插卡口位于操作台3正上方,且第二读卡器6位于操作台3背离传料通道4的一侧。磁卡图像捕捉系统包括有位于操作台3正上方的摄像头,夹持座322相互背离的侧壁设置为透明的塑料板,从而使得摄像头可透过透明塑料板成功捕捉到夹持座322内的磁卡图像。磁卡图像捕捉系统的储存器内存储有当前捕捉到的磁卡的正确插卡图像。As shown in FIG. 2 , FIG. 3 and FIG. 4 , the user information reading system further includes a second card reader 6 for reading magnetic card information, and the card insertion port of the second card reader 6 is arranged inside the
当磁卡图像捕捉系统捕捉到的磁卡图像与当前磁卡的正确插卡图像不一致时,磁卡图像捕捉系统将发送调整信号给操作台3,随后夹持座322与支架321上的驱动源将在调整信号的控制下,将磁卡进行沿水平与竖直方向上的转动,直至将磁卡的朝向转动调整至与正确插卡图像一致。When the magnetic card image captured by the magnetic card image capture system is inconsistent with the correct inserted image of the current magnetic card, the magnetic card image capture system will send an adjustment signal to the console 3, and then the driving source on the clamping
当用户需要向第二读卡器6内插入磁卡时,用户可根据语音播报系统的播报信息,通过操作物理按键11来控制操作台3与磁卡图像捕捉系统启动。操作台3启动时,升降组件31率先将支架321进行抬升,直至将插孔33移动至与滑槽41正对。当用户将磁卡成功推入至插孔33内,位于同组的滚轮71可将磁卡进行夹持,随后升降组件31将继续推动支架321上升,直至插孔33移动至与第二读卡器6的插卡口正对。当夹持座322与支架321的驱动源在磁卡图像捕捉系统的控制下,将磁卡的插卡方向调整正确后,磁卡图像捕捉系统将控制滚轮71正转,磁卡在滚轮71的驱动下将推入至第二读卡器6的插卡口内,此时便自动完成了插卡任务。当磁卡从第二读卡器6的插卡口退出后,滚轮71可在操作系统的控制下反转,此时滚轮71便能将磁卡从第二读卡器6的插卡口移出至插孔33内。接着升降组件31将带动支架321下降,直至将插孔33移动至与滑槽41正对,最后滚轮71将磁卡从插孔33推出至滑槽41内。When the user needs to insert a magnetic card into the second card reader 6, the user can control the operation console 3 and the magnetic card image capture system to start by operating the
如图1、图2所示,凭条打印系统与操作系统进行信号传输,当凭条打印系统接收到操作系统相应的操作指令后,凭条打印系统可进行取药凭证与缴费凭证的打印。凭条打印系统的凭证出口位于第二读卡器6的插卡口正上方。As shown in Fig. 1 and Fig. 2, the receipt printing system and the operating system perform signal transmission. After the receipt printing system receives the corresponding operation instruction of the operating system, the receipt printing system can print the medicine taking certificate and payment certificate. The voucher outlet of the voucher printing system is located just above the card slot of the second card reader 6 .
本申请实施例一种医院用自助服务终端的实施原理为:当视觉障碍人士想要通过自助服务终端进行自助缴费时,先由医护人员将具体的缴费信息录入至用户信息储存卡内;缴费时先通过用户信息读取系统,读取用户信息储存卡内存储的用户个人信息以及当前流程节点,此时语音播报系统将实时播报当前流程节点信息,并根据当前流程节点信息播报用户当前需要进行的操作;扶手1具有较佳的辨识度,用户沿着扶手1能更加顺利的触摸到物理按键11,用户根据播报的信息操作对应的物理按键11便能实现人机交互。将当前流程节点信息确认完毕后,便进入了待付款节点,此时用户可将手机的付款二维码打开,并将手机放置在传输模块2上,传输模块2可自动将手机传输至与二维码扫描器10正对,此时二维码扫描器10便能顺利完成线上支付任务。传输模块2的设置解决了视觉障碍人士支付困难的弊端,确保了自助缴费的顺利进行;为视觉障碍人士提供了更加便捷的自助服务,同时也让视觉障碍人士享受到了科技带来的便利。The implementation principle of a self-service terminal for a hospital in the embodiment of the present application is as follows: when a visually impaired person wants to make self-service payment through the self-service terminal, the medical staff first enters the specific payment information into the user information storage card; First, read the user's personal information and the current process node stored in the user information storage card through the user information reading system. At this time, the voice broadcast system will broadcast the current process node information in real time, and broadcast the current process node information according to the current process node information. Operation; the armrest 1 has better recognition, the user can touch the
以上均为本申请的较佳实施例,并非依此限制本申请的保护范围,故:凡依本申请的结构、形状、原理所做的等效变化,均应涵盖于本申请的保护范围之内。The above are all preferred embodiments of the present application, and are not intended to limit the protection scope of the present application. Therefore: all equivalent changes made according to the structure, shape and principle of the present application should be covered within the scope of the present application. Inside.
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