CN114430444B

CN114430444B - Service processing method and device, electronic equipment and storage medium

Info

Publication number: CN114430444B
Application number: CN202011185779.0A
Authority: CN
Inventors: 黄铁鸣; 王文渊; 楼宏微; 李斌; 李磊
Original assignee: Tencent Technology Shenzhen Co Ltd
Current assignee: Tencent Technology Shenzhen Co Ltd
Priority date: 2020-10-29
Filing date: 2020-10-29
Publication date: 2023-08-18
Anticipated expiration: 2040-10-29
Also published as: CN114430444A

Abstract

The application relates to the technical field of communication, in particular to a service processing method, a device, electronic equipment and a storage medium, wherein a user client of team instant messaging responds to a trigger operation of a target account for sending reservation service and displays prompt information sent by a reservation service request; when a network call request is received, displaying an answering interface, wherein the network call request at least comprises the target account and the target service account; and responding to the answering operation triggered by the target account on the answering interface, establishing a network call with the target service account, so that a target service user corresponding to the target service account provides services for the target user corresponding to the target account through the established network call, and thus, the target service user can provide services for the target user by utilizing the network call, and the service processing efficiency is improved.

Description

Service processing method and device, electronic equipment and storage medium

Technical Field

The present application relates to the field of communications technologies, and in particular, to a service processing method, a device, an electronic device, and a storage medium.

Background

Currently, team instant messaging can provide more and richer functions and services, and in order to better provide service support, team instant messaging can cooperate with a third party's facilitator, and provide omnibearing and customized service guidance for users of team instant messaging through the facilitator. In the related technology, the user mainly obtains the contact mode of the service provider by searching the directory of the service provider, and seeks the service by dialing a telephone, or the service provider actively contacts the user and contacts the user for service by dialing a telephone, sending a mail and the like, but the efficiency of the mode is lower, the user searches the contact mode of the service provider, the operation is inconvenient, the error information can be possibly searched, the service provider actively contacts the user, a certain safety risk exists, and the call completing rate is lower.

Disclosure of Invention

The embodiment of the application provides a service processing method, a device, electronic equipment and a storage medium, so as to improve service processing efficiency.

The specific technical scheme provided by the embodiment of the application is as follows:

the embodiment of the application provides a service processing method which is applied to a user client of team instant messaging, and the method comprises the following steps:

Responding to the triggering operation of the target account for transmitting the reservation service, and displaying the prompt information transmitted by the reservation service request;

when a network call request is received, displaying an answering interface, wherein the network call request at least comprises the target account and the target service account;

and responding to the answering operation triggered by the target account on the answering interface, and establishing a network call with the target service account so that a target service user corresponding to the target service account provides service for the target user corresponding to the target account through the established network call.

In another embodiment of the present application, a service processing method is provided, which is applied to a service user client of team instant messaging, and the method includes:

displaying a call request interface, wherein the call request interface is used for connecting a target service account and a target account;

and establishing a network call with the target account through the target service account so as to provide services for a target user corresponding to the target account through the established network call.

In another embodiment of the present application, a service processing method is provided, which is applied to a server of team instant messaging, and the method includes:

Receiving a reservation service request sent by a user client, wherein the reservation service request is sent by the user client in response to a trigger operation of sending a reservation service by a target account;

transmitting a network call request to a target account corresponding to the network call request, wherein the network call request at least comprises the target account and a target service account;

and receiving an answering request sent by the target account through the user client for the network call request, and establishing the network call between the target service account and the target account, so that a target service user corresponding to the target service account provides service for the target user corresponding to the target account through the established network call.

In another embodiment of the present application, a service processing device is provided, which is applied to a user client of team instant messaging, and the device includes:

the first display module is used for responding to the triggering operation of the reservation service sent by the target account and displaying the prompt information sent by the reservation service request;

the second display module is used for displaying an answering interface when receiving a network call request, wherein the network call request at least comprises the target account and the target service account;

And the call module is used for responding to the answering operation triggered by the target account on the answering interface, establishing a network call with the target service account, so that a target service user corresponding to the target service account provides service for the target user corresponding to the target account through the established network call.

In another embodiment of the present application, a service processing device is provided, and the method is applied to a service user client of team instant messaging, and includes:

the first display module is used for displaying a call request interface, wherein the call request interface is used for connecting a target service account and a target account;

and the call module is used for establishing a network call with the target account through the target service account so as to provide services for the target user corresponding to the target account through the established network call.

In another embodiment of the present application, there is provided a service processing apparatus applied to a server for team instant messaging, the apparatus including:

the first receiving module is used for receiving a reservation service request sent by a user client, wherein the reservation service request is sent by the user client in response to a trigger operation of sending reservation service by a target account;

The network call request comprises a target account and a target service account, wherein the target account is used for receiving a network call request;

and the second receiving module is used for receiving an answering request sent by the target account through the user client for the network call request, establishing the network call between the target service account and the target account, so that a target service user corresponding to the target service account provides service for the target user corresponding to the target account through the established network call.

In another embodiment of the application, an electronic device is provided that includes a memory, a processor, and a computer program stored on the memory and executable on the processor, the processor implementing the steps of any of the service processing methods described above when the program is executed.

In another embodiment of the application, a computer readable storage medium is provided, on which a computer program is stored, which when executed by a processor, implements the steps of any of the service processing methods described above.

In the embodiment of the application, a user client of team instant messaging responds to the triggering operation of a target account for sending reservation service and displays prompt information sent by a reservation service request; when receiving a network call request, a user client displays an answering interface, responds to an answering operation triggered by a target account on the answering interface, establishes a network call with a target service account, and further a target service user corresponding to the target service account provides services for a target user corresponding to the target account through the established network call, so that the target service user can communicate with the target user through a network call mode, further provide services for the target user, the target user reserves services through an active reservation mode, the contact mode of the target service user is not required to be searched, the user client directly carries out reservation service operation, the operation convenience is improved, the service processing efficiency is also improved, and the reservation service request is actively reserved and triggered by the target user, so that the call completing rate is also improved.

Drawings

FIG. 1 is a schematic diagram of an application architecture of a service processing method according to an embodiment of the present application;

FIG. 2 is a flowchart of a service processing method according to an embodiment of the present application;

FIG. 3 is a flowchart illustrating another service processing method according to an embodiment of the present application;

FIG. 4 is a flowchart of another service processing method according to an embodiment of the present application;

FIG. 5 is a block diagram of an overall system for service processing in an embodiment of the present application;

FIG. 6 is a flowchart illustrating a service reservation procedure in a service processing method according to an embodiment of the present application;

FIG. 7 is a flowchart of a service processing method according to an embodiment of the present application for obtaining target user information;

FIG. 8 is a flow chart of the service processing method for establishing a network call according to an embodiment of the present application;

FIG. 9 is a diagram of an allocation user interface in a service user client according to an embodiment of the present application;

FIG. 10 is a diagram of a target user detail interface in a service user client in an embodiment of the application;

FIG. 11 is a diagram of a dialing detail interface in a service user client in an embodiment of the present application;

FIG. 12 is a diagram illustrating a call interface in a service user client according to an embodiment of the present application;

fig. 13 is a schematic diagram of a listening interface in a user client according to an embodiment of the present application;

Fig. 14 is a schematic diagram of a display interface of a network call unanswered alert message in a user client according to an embodiment of the application;

FIG. 15 is a schematic diagram of a service processing device according to an embodiment of the present application;

FIG. 16 is a schematic diagram of another service processing apparatus according to an embodiment of the present application;

FIG. 17 is a schematic diagram of another service processing apparatus according to an embodiment of the present application;

fig. 18 is a schematic structural diagram of an electronic device according to an embodiment of the present application.

Detailed Description

The following description of the embodiments of the present application will be made clearly and completely with reference to the accompanying drawings, in which it is apparent that the embodiments described are only some embodiments, but not all embodiments of the present application. All other embodiments, which can be made by those skilled in the art based on the embodiments of the application without making any inventive effort, are intended to be within the scope of the application.

To facilitate an understanding of embodiments of the present application, several concepts will be briefly described as follows:

internet phone (Voice over Internet Protocol, voIP): the analog signals (i.e. Voice) are digitized and transmitted in real time in the form of Data packets (Data packets) over a protocol network (Internet Protocol Network, IP network) interconnected between networks, and VoIP has the greatest advantage of being able to widely employ the Internet and IP interconnection environment, providing more and better services than conventional services, and being able to transmit Voice, fax, video, and Data services over IP networks, such as unified messaging services, virtual phones, virtual Voice/fax mailboxes, directory services, internet call centers, internet call management, teleconferencing, electronic commerce, fax store-and-forward, and the like. For example, in the embodiment of the present application, the network call is a VoIP voice call, and may also be a VoIP video call.

Instant messaging: the system is a comprehensive information platform capable of sending and receiving services such as internet messages and the like in real time, wherein instant messaging is a comprehensive information platform capable of integrating communication, information, entertainment, search, electronic commerce, office collaboration, enterprise customer service and the like, and various instant messaging application software exists at present.

Team instant messaging: team instant messaging is one type of instant messaging, and relative to personal instant messaging, team instant messaging accounts are owned by teams, and are uniformly distributed to each member in the team after team registration is completed, such as enterprise instant messaging, and are application software penetrating through various office platforms based on instant messaging.

Communication account: in the embodiment of the application, the communication account is, for example, a mobile phone number, for example, when the target account of the user client does not answer the network call, the server issues a network call missed-answer reminding message, and the network call missed-answer reminding message may include a phone number of the target service user corresponding to the target service account, and the target user corresponding to the target account may initiate a telecommunication call to the target service user.

User client: in the embodiment of the application, the user client, for example, the client of the team instant messaging user using team instant messaging, needs to register an account first when using team instant messaging, namely, the corresponding target account in the embodiment of the application, and the target user of the target account can actively initiate reservation service operation through the user client.

Service user client: in the embodiment of the application, the service user client is a client of a target service user providing service support such as consultation service, for example, the target service user is a service provider, the target service user is also corresponding to a target service account on the service user client, and the target service user can initiate a network through call to the target user through the service user client so as to provide service for the target user.

Of course, the embodiment of the application is not limited to the user client of team instant messaging or the service user client of team instant messaging, but can also be used for setting up network calls based on the service processing method of the embodiment of the application, for example, the service user client of personal instant messaging and the user client of team instant messaging, or setting up network calls based on the service processing method of the embodiment of the application, but is not limited to the embodiment of the application.

Service provider: for example, in the embodiment of the application, the team instant messaging service provider may be a team instant messaging third party application provider or service provider that provides team instant messaging third party applications and related services to the user, and the service provider includes, but is not limited to, an application agent that acts on related services by an agent team instant messaging third party application provider, a technical support service provider, a hardware service provider, and the like.

Currently, team instant messaging can provide more and richer functions and services, and more enterprises or various teams begin to use team instant messaging to process business, and team instant messaging also provides a great deal of service solutions, including, for example, connecting other instant messaging software, efficiency office, industry solutions, and other functions and services. In order to better provide service support, team instant messaging provides a service provider policy, and can cooperate with a service provider to better serve users of team instant messaging through the service provider, so as to provide all-round and customized service guidance such as consultation service, gate-on service and the like for the users.

In the related technology, the user seeks support and help of the service provider, mainly, the user obtains the contact information of the service provider by searching the directory of the service provider, seeks service by dialing a call, or the service provider actively contacts the user and contacts the user for service by dialing a call, sending a mail and the like. But in this way: 1) The efficiency is low, the user searches the contact way of the service provider, the search engine is usually used for searching, the operation is inconvenient, the search result of the search engine is usually more various and complex, error information or service provider information can be searched, fraud information can exist in the searching process, a certain security risk is brought, in addition, the user dials a telephone to the service provider, the condition that the service provider is busy, and the like can occur, and the user experience can be reduced, so that the user loss can be caused; 2) The problem that the efficiency is low and the security risk is also faced when the service provider actively calls the user, firstly, the cost of the service provider for obtaining the contact information of the user of the team instant messaging is high, and secondly, when the service provider actively calls the user, the user can refuse to answer because of strange calls, so that the call completing rate of the service provider for dialing the call is low, and the overall service efficiency is reduced.

Therefore, in view of the above-mentioned problems, in the embodiment of the present application, a service processing method is provided, where a user client responds to a trigger operation of a target account to send a reservation service, and displays prompt information sent by a reservation service request; when receiving a network call request, a user client displays an answering interface, wherein the network call request at least comprises a target account and a target service account, and responds to an answering operation triggered by the target account on the answering interface, a network call is established with the target service account, so that a target service user corresponding to the target service account provides services for a target user corresponding to the target account through the established network call.

Referring to fig. 1, an application architecture of a service processing method according to an embodiment of the application includes a user client 100, a server 200, and a service user client 300.

The user client 100 is an application program facing to a target user, for example, the user client 100 of team instant messaging, the target user may perform various operations and business processes on the user client 100 through a target account registered in the user client 100, the user client 100 may be installed in a smart device, for example, may be installed in a smart phone, a tablet computer, a notebook computer, a desktop computer, a smart speaker, a smart watch, etc., but not limited thereto, for example, when the target user needs to seek service assistance in the embodiment of the present application, the target user may trigger a reservation service through the target account in the user client 100, and further send a reservation service request to the server 200.

The service user client 300 is an application program facing to a target service user, for example, the service user client 300 of team instant messaging, the target service user may also be a target service account registered corresponding to the service user client 300, and similarly, the service user client 300 may also be installed in various intelligent devices. For example, in the embodiment of the present application, after receiving a subscription service request sent by the user client 100, the server 200 may determine a corresponding target service account for the subscription service request, generate a network call request, and further send the network call request to the target account in the user client 100 and the target service account in the service user client 300 respectively, where the user client 100 and the service user client 300 both display answer interfaces, and when both trigger answer operations, establish a network call.

The server 200 is a corresponding background server, and may provide various network services for the user client 100 and the service user client 300, respectively.

The server 200 may be an independent physical server, a server cluster or a distributed system formed by a plurality of physical servers, or a cloud server that provides cloud services, cloud databases, cloud computing, cloud functions, cloud storage, network services, cloud communication, middleware services, domain name services, security services, a content delivery network (Content Delivery Network, CDN), basic cloud computing services such as big data and an artificial intelligence platform.

The user client 100 and the server 200, and the service user client 300 and the server 200, respectively, may perform data communication through the internet. Optionally, the internet described above uses standard communication techniques and/or protocols. The internet is typically the internet, but may be any network including, but not limited to, a local area network (Local Area Network, LAN), metropolitan area network (Metropolitan Area Network, MAN), wide area network (Wide Area Network, WAN), mobile, wired or wireless network, private network, or any combination of virtual private networks. In some embodiments, data exchanged over the network is represented using techniques and/or formats including HyperText Mark-up Language (HTML), extensible markup Language (Extensible Markup Language, XML), and the like. All or some of the links may also be encrypted using conventional encryption techniques such as secure socket layer (Secure Socket Layer, SSL), transport layer security (Transport Layer Security, TLS), virtual private network (Virtual Private Network, VPN), internet protocol security (Internet Protocol Security, IPsec), and the like. In other embodiments, custom and/or dedicated data communication techniques may also be used in place of or in addition to the data communication techniques described above.

The application architecture diagram in the embodiment of the present application is to more clearly illustrate the technical solution in the embodiment of the present application, and does not constitute a limitation on the technical solution provided in the embodiment of the present application, and for other application architectures and service scenarios, such as interaction scenarios of personal instant messaging applications and team instant messaging applications, the technical solution provided in the embodiment of the present application is also applicable to similar problems.

The embodiments of the present application are schematically illustrated by taking an interaction scenario applied to the application architecture diagram shown in fig. 1, and applied to a user client of team instant messaging and a service user client of team instant messaging as an example.

Based on the above embodiments, referring to fig. 2, a flowchart of a service processing method in an embodiment of the present application is shown, and the method is applied to a user client of team instant messaging, and includes:

step 200: and responding to the triggering operation of the target account for sending the reservation service, and displaying the prompt information sent by the reservation service request.

In the embodiment of the application, if the target user of team instant messaging needs service assistance, for example, the target user newly registered in the team instant messaging platform may have questions about the team instant messaging function, service and the like, does not know how to use the target user, and can trigger the reservation service operation on a reservation service interface provided by a user client or an interface integrating the reservation service function, further send a reservation service request to a server, and the server in the reservation service request can return a reservation service result to the user client, for example, if the server determines that the reservation service is successful, the server can return the reservation service to send prompt information, or return the reservation service to successfully prompt information, and for example, if the server determines that the reservation service is failed, the server can return the reservation service to not send prompt information or the reservation service to not successfully prompt information.

The target account is preferably a team account, and of course, may be a sub-account of the team, that is, a member account of the team, or may be a team authorized by the team (also be a sub-account of the team account), or the like. That is, users who use different team instant messaging can request service assistance of a target service user by initiating a trigger operation of a reservation service through a user client.

Step 210: when a network call request is received, a receiving interface is displayed, wherein the network call request at least comprises a target account and a target service account.

For the generation manner of the network call request, two possible implementation manners are provided in the embodiment of the present application:

first embodiment: the network call request is triggered by the target service account through the service user client of team instant messaging according to the reservation service request of the target account.

In the embodiment of the application, a network call function, such as a VoIP function, is provided in team instant messaging, and at a target service client side, a target service user can log in a target service account, further pull target user information of a transmitted reservation service request, and initiate a network call triggering operation on the target account of the transmitted reservation service request, wherein the target service account is determined according to a team industry type to which the target account belongs after a server receives the reservation service request, and the target user is registered with team information when registering team instant messaging, and can select the team industry type to which the target user belongs, so that after receiving the reservation service request, the server determines a target service account corresponding to the team industry type according to the team industry type to which the target account belongs, and further the server can distribute the target user information corresponding to the transmission reservation service request to the corresponding target service account.

After receiving the network call request sent by the target service client, the server sends a ringing notification to the called target account, and sends the ringing notification to the user client side corresponding to the called target account, so that the user client corresponding to the called target account displays an answering interface, and further, network call voice reminding can be further carried out.

The answering interface may include preset target service user head portrait information, preset role identification information, an answering function and a refusing function corresponding to the target service account.

In other words, in the embodiment of the application, because the network call function is built in through team instant messaging, unified customized head portraits can be preset for all target service accounts, and roles of all target service accounts are the same, for example, preset role identification information of the target service accounts is a team instant messaging third party service provider, so that the head portraits information and the role identification information of the target service accounts are unified, a target user can see unified head portraits information and names at an answer interface of a user client, the method is clear and more specialized, and the call completing rate can be remarkably improved.

Of course, personalized avatar information set by the target service account can also be displayed on the answering interface, and the embodiment of the application is not limited.

Second embodiment: the network call request is sent to the target account and the determined target service account respectively after the server receives the reservation service request sent by the user client.

The manner in which the server determines the target service account may also be determined according to the type of team industry to which the target account belongs.

That is, in the embodiment of the present application, the server may generate a network through call request without triggering the server at the service user client, for example, after receiving the reservation service request, the server matches a target service account capable of providing service for the reservation service request with respect to the reservation service request, and after determining the target service account, sends the network call request to the target account and the target service account respectively.

At this time, the target account and the target service account both receive the network call request and display the answering interface, and then only if both sides trigger the answering operation, the network call between the target account and the target service account is established and turned on.

In the second embodiment, the server generates the network call request, so that preset role identification information of the opposite party can be displayed on the receiving interfaces of the target account and the target service account, and third party call identification information can also be displayed, which is not limited in the embodiment of the present application.

Step 220: and responding to the answering operation triggered by the target account on the answering interface, and establishing a network call with the target service account, so that a target service user corresponding to the target service account provides service for the target user corresponding to the target account through the established network call.

For example, the answering function button and the refusing function button on the answering interface are used for enabling the target user to click the answering function button, namely, the answering operation is triggered, at the moment, the target account sends an answering request to the server through the user client, the network call between the target service account and the target account is established, and then the target user can consult related services for the target service user.

In addition, in the embodiment of the application, in order to further improve the security, the established network call does not have entries of 'multi-person session', 'shared document', 'transfer system telephone', and the record of the network call is not carried by the session, and the capability of re-calling by the network call is not provided.

Further, when the user client displays the answer interface, the target user may not see or hear the network call, or the target user is inconvenient to answer, and then the network call is not successfully answered, and accordingly, a possible implementation manner is provided in the embodiment of the present application, when the network call non-answer reminding message is received, the network call non-answer reminding message is displayed, and the network call reminding message is sent after the server determines that the answer request sent by the target account through the user client is not received beyond the preset duration, or the refusal request sent by the target account through the user client is received.

If the communication account is recorded corresponding to the target service account, for example, the communication account is a customer service telephone number of the target service user, the network call unanswered reminding message also at least comprises the communication account corresponding to the target service account, and the user client in the embodiment of the application can also respond to clicking operation on the communication account to display a telecommunication call interface and send telecommunication calls to the communication account, so that the target user can conveniently establish a connection with the target service user through the customer service telephone number and search for consultation services when the target user is convenient.

In the embodiment of the application, the user client of team instant messaging responds to the triggering operation of the target account for sending the reservation service, the prompt information sent by the reservation service request is displayed, when the network call request is received, the answering interface is displayed, and then the network call is established with the target service account in response to the answering operation triggered by the target account on the answering interface, so that the target service user corresponding to the target service account provides service for the target user corresponding to the target account through the established network call, thus the target user adopts an active reservation mode for reserving the service on the user client, the target user does not need to search through a search engine, the reservation service directly reaches the operation interface of the target service account through the server, the service processing efficiency is greatly improved, the safety is improved, and further the target service user can initiate the network call through one key of the service user client, and provide service for the target user through the network call, and the efficiency is improved.

Based on the above embodiments, referring to fig. 3, a flowchart of another service processing method in the embodiment of the present application is shown, and the method is applied to a service user client of team instant messaging, and includes:

Step 300: and displaying a call request interface, wherein the call request interface is used for connecting the target service account and the target account.

Step 310: and establishing a network call with the target account through the target service account, so as to provide service for a target user corresponding to the target account through the established network call.

In the foregoing step 300, the call request interface displayed on the service user client may be specifically divided into the following two different cases based on different embodiments in the embodiment of the present application:

first case: if the call request interface is a call interface, the service user client triggers a network call request.

Then further comprising: and responding to the triggering operation of the target service account for acquiring the target user information sent by the distribution user interface, and displaying the target user information of the target account corresponding to the target service account and sent with the reservation service request.

For example, the target service user logs in to the service user client, opens the distribution user interface, and pulls the target user information of the target account that has sent the reservation service request.

The embodiment of the application provides a possible implementation manner, in which target user information of a sent reservation service request corresponding to a target service account is displayed:

1) And displaying at least a target user information list in the distribution user interface, wherein the target user information list at least comprises brief information of each target user, service state and distribution time.

In the embodiment of the application, the brief information of the target user can be displayed in a list mode, the target user who has sent the reservation service request is displayed in the target user information list, and in addition, the target users in the target user information list can be sequentially displayed from top to bottom in random order, can also be displayed according to the time sequence of distribution, can also be displayed according to the priority sequence of the target users, such as importance sequence display, and the like, so the embodiment of the application is not limited.

The target user profile information is, for example, a team name of the target user, and the service status may include information such as whether a network call has been made, whether the network call has been made successfully, for example, whether the network call has been contacted or not, the contacted time may be divided into contacted time without successful connection, contacted time and successful connection, and the time of allocating the reservation service request to the server is allocated, however, other information may be included in the target user information list, which is not limited in the embodiment of the present application.

2) And responding to clicking operation of any target user in the target user list, displaying a target user detail interface corresponding to the any target user, and displaying target user detail information and a network call function of the any target user on the target user detail interface.

For example, when the target service user processes the reserved service of a certain target user, clicking can be performed on a list column of the certain target user in the target user information list, that is, a target user detail interface corresponding to the target user can be displayed in a jumping manner, and more detailed information of the target user can be displayed.

The target user detail interface may include basic information, reservation service, service processing related information, and the like corresponding to the target user, for example, a target user name, a contact person, a service source, an industry type, a personnel scale, a region where the target user is located, an intention view angle, a service progress, a follow-up person, active data, and the like.

The display call request interface specifically includes: and responding to the network call triggering operation aiming at the target user information, and displaying a call interface.

Namely, the target service user can initiate a network call triggering operation to the target user through the detail interface of the target user.

The call interface may include preset user avatar information, a target user name, a hang-up function, and the like.

In the embodiment of the application, in order to improve the security, the target service user, such as a service provider, initiates a network call, cannot acquire the head portrait of the target user, but only displays default preset head portrait information on the call interface, and the displayed target user name, such as surname+mr/ms @ team name, is abbreviated, and is not particularly limited.

And after the service user client sends the network call request, the user client displays an answering interface, the target account establishes network call with the target service user after the target account sends the answering request for the network call request to the server through the user client, and the target service user provides service for the target user through the network call.

Second case: if the call request interface is an answering interface, the server triggers a network call request.

The answering interface is that after the server receives a reservation service request sent by a user client of team instant messaging by a target account, the target service account is determined and sent to the target account and the determined target service account respectively.

At this time, in the second case, the step 310 is executed to establish a network call with the target account through the target service account, which specifically includes: and responding to the answering operation triggered by the target service account on the answering interface, and establishing network communication with the target account through the target service account.

And the target account also needs to send an answering request for the network call request to the server through the user client, namely after the target account and the target service account answer, the target account establishes a network call with the target service user, and the target service user can provide services for the target user through the network call.

In the embodiment of the application, the service user client side of team instant messaging displays a call request interface, for example, the service user client side of team instant messaging responds to the triggering operation of acquiring target user information sent by a target service account through an allocation user interface, displays the target user information of a sent reservation service request corresponding to the target service account, responds to the network call triggering operation aiming at the target user information, displays a call interface, further establishes a network call with the target account corresponding to the target user information after the target user answers, for example, a server generates a network call request, and sends the network call to the target account and the target service account, and establishes the network call after the two parties answer to provide services for the target user corresponding to the target account through the established network call, so that the target service user such as a service provider can adopt the network call function built in team instant messaging, for example, the VoIP function is not used any more, the cost of the service provider is reduced, the operation is simple, the efficiency is improved, and the reservation service is actively initiated by the target user, and the answering efficiency and the service efficiency are improved.

Based on the above embodiments, referring to fig. 4, a flowchart of another service processing method in the embodiment of the present application is shown, and the method is applied to a server for team instant messaging, and includes:

step 400: and receiving a reservation service request sent by the user client, wherein the reservation service request is sent by the user client in response to a trigger operation of sending the reservation service by the target account.

Further, after receiving the reservation service request, the server can save the reservation service request, and after saving is successful, returns reservation service success prompt information to the target account.

Step 410: and sending the network call request to a target account corresponding to the network call request, wherein the network call request at least comprises the target account and the target service account.

In the embodiment of the present application, different generation modes for the network call request provide different implementation modes:

the first way is: the network telephony call request is triggered by the service user client.

At this time, the service user client side needs to display the target user information of the target account which has sent the reservation service request, so that when the target service user triggers the network call request for different target accounts at the service user client side, and when the method is executed, before the network call request is sent to the target account corresponding to the network call request, the method further includes:

1) And receiving a target user information acquisition request sent by the service user client, wherein the target user information acquisition request is sent by the service user client in response to a trigger operation of the target service account for acquiring the target user information through the distribution user interface.

2) And returning target user information of the target account which corresponds to the target service account and is used for sending the reservation service request to the service user client.

Specifically: and determining target user information of the transmitted reservation service request corresponding to the target service account according to the team industry type to which the target account belongs and the corresponding relation between the industry type and the target service account.

In the embodiment of the application, team instant messaging can provide enterprise solutions for target users of different industry types, such as enterprise clients, for example, the industry types of retail, education, finance, manufacturing industry, internet, medical treatment and the like, the different industry types correspond to target service users, for example, the target service users are service providers, the same industry type can have a plurality of service providers without limitation, if the same industry type has a plurality of service providers, a server can randomly allocate reservation service requests of the industry type to one of the service providers, or can randomly allocate the reservation service requests to the service providers according to the allocated quantity of the service providers or the residual processing quantity of the reservation service and the like.

3) And receiving a network call request sent by the target service account through the target service client.

The second way is: a network telephony call request is generated by a server.

After receiving the reservation service request sent by the user client, the method further comprises the following steps:

1) And determining the target service account corresponding to the reservation service request according to the team industry type to which the target account corresponding to the reservation service request belongs and the corresponding relation between the industry type and the target service account.

2) And generating a network call request, and respectively sending the network call request to the target account and the target service account.

In addition, in the embodiment of the present application, in order to further improve service processing efficiency, a processing manner of validity check and processing priority of a reserved service request is further provided, and in particular, a possible implementation manner is provided in the embodiment of the present application:

1) And (3) verifying legality: and acquiring target user information of a target user corresponding to the target account and/or team information of a affiliated team, and determining whether the reservation service request is legal.

The target user information and team information are, for example, attribute or behavior data such as credit data, behavior data, credit data of a team, scale data of a team, etc., which are not limited in the embodiment of the present application.

For example, the team credit may be determined to be low or unregistered or illegal team based on team credit data, and the reservation service request may be considered to be illegal or unreasonable, and then the reservation service request may be subsequently not processed, marked as illegal, or directly lost.

2) Processing priority determination mode: and acquiring target user information of a target user corresponding to the target account and/or team information of a team to which the target user belongs, determining a processing priority of the reservation service request, and executing the step of sending the network call request to the target account corresponding to the network call request according to the determined processing priority.

For example, determining that the corresponding user or team has a higher credit rating, or a larger team size, may give the reservation service request a higher processing priority, and thus may quickly determine the appropriate target service account to service.

Of course, in the embodiment of the application, the validity check and the processing priority level determination can be combined, namely whether the determination is legal or not is firstly determined, and the processing priority level is determined after the determination is legal, so that the service processing efficiency can be further improved.

420: and receiving an answering request sent by the target account through the user client for the network call request, and establishing the network call of the target service account and the target account, so that a target service user corresponding to the target service account provides service for the target user corresponding to the target account through the established network call.

In the embodiment of the application, the server for team instant messaging receives the reservation service request sent by the user client and sends the reservation service request to the target account corresponding to the network call request, and establishes the network call between the target service account and the target account when receiving the receiving request of the target account for the network call request by the user client, so that the target service user corresponding to the target service account provides service for the target user corresponding to the target account through the established network call, thus the target user actively initiates the reservation service, the background server distributes the reservation service to the corresponding target service user, and the target service user can contact the target user through the network call, thereby remarkably improving the call completing rate of the target user, improving the user experience of both sides, saving the cost of both sides, improving the security guarantee of the target user, enabling the target user to serve the better service target user, and improving the service processing efficiency.

In the following, a specific application scenario is adopted, taking a network call request triggered by a service user client as an example, and taking service function division of a background server, for example, a server includes a team instant messaging reservation service and a team instant messaging network call service as an example for explanation, and referring to fig. 5, an overall system frame diagram of service processing in the embodiment of the present application is shown.

As shown in fig. 5, the system for service processing may include a user client for team instant messaging, a service user client for team instant messaging, a team instant messaging reservation service, and a team instant messaging network call service.

The target user such as enterprise customer sends reservation service request to target service user (e.g. service provider) through reservation service triggering operation, background module of team instant communication reservation service records and stores reservation service request for service provider to use, and then service provider of team instant communication pulls target user information of reservation service through service provider customer end, displays target user information, dials network call through network call service provided by team instant communication, and when user customer end answers network call, both sides establish and can make network call.

Based on the overall system frame diagram, and for more clearly explaining, the server further includes a team instant messaging storage service, and the service processing method in the embodiment of the present application can be divided into the following three parts for explanation.

A first part: the target user reserves the service of the target service user through the user client.

Referring to fig. 6, a flowchart of a service reservation in a service processing method according to an embodiment of the present application is shown, where the method includes:

step 600: and the user client of the team instant messaging sends a reservation service request to the team instant messaging reservation service.

For example, the enterprise client clicks a subscription button in the user client, initiating a subscription service request for the subscription facilitator.

Step 601: the team instant messaging reservation service stores the reservation service request to the team instant messaging storage service.

Step 602: the team instant messaging storage service returns a storage success message to the team instant messaging reservation service.

Step 603: the team instant messaging reservation service sends reservation service success prompt information to a user client of the team instant messaging.

A second part: and the service user client of the team instant messaging acquires and displays the target user information.

Referring to fig. 7, a flowchart of a service processing method for obtaining target user information according to an embodiment of the present application is shown, where the method includes:

step 700: and the service user client of the team instant messaging sends a target user information list acquisition request to the team instant messaging reservation service.

For example, the facilitator enters the allocation user interface to pull a list of enterprise clients subscribed to the service.

Step 701: the team instant messaging reservation service reads the target user information list from the team instant messaging storage service.

The target user information list acquisition request reaches a background module of the team instant messaging reservation service, and then the target user information list is read from the background module of the team instant messaging storage service, and the team instant messaging storage service returns the stored target user information list.

Step 702: the team instant messaging storage service returns successful pulling information to the team instant messaging reservation service.

Step 703: the team instant messaging reservation service returns a target user information list to a service user client of the team instant messaging.

Step 704: and the service user client of the team instant messaging sends a target user detail information acquisition request to the team instant messaging reservation service.

Step 705: the team instant messaging reservation service reads the target user detail information from the team instant messaging storage service.

Step 706: the team instant messaging storage service returns successful pulling information to the team instant messaging reservation service.

Step 707: the team instant messaging reservation service returns the detail information of the target user to the service user client of the team instant messaging.

Third section: the target service user contacts and provides services to the target user through the network call.

Referring to fig. 8, a flow chart of a method for establishing a network call in a service processing method according to an embodiment of the present application is shown, where the method includes:

step 800: and the service user client of the team instant messaging sends a network call request to the team instant messaging network call service.

The network call request at least comprises target user identification information.

The network telephony call request is, for example, a VoIP voice call.

Step 801: the team instant messaging network call service sends a ringing notification to a user client of the team instant messaging.

Step 802: and the team instant messaging network call service returns a call success response message to the service user client of the team instant messaging.

Step 803: and the user client of the team instant messaging sends an answer request or refusal request to the team instant messaging network call service.

Step 804: and the team instant messaging network call service sends an operation success response message to the user client of the team instant messaging.

For example, when the enterprise client triggers a listening operation, a network call is established between the target account and the target service account, and the target user can provide services to the target user through the established network call.

After the network call is established, any party of the network call can carry out hanging-up operation, any party carries out hanging-up operation, team instant messaging network call service can inform the other party of hanging-up operation, the other party also initiates hanging-up operation, and the network call is ended.

Step 805: the service user client of the team instant messaging sends a hang-up operation for the established network call to the team instant messaging network call service.

Step 806: the team instant messaging network call service notifies the user client of the team instant messaging of the hang-up operation.

Step 807: and the team instant messaging network call service returns a hang-up success response message to the service user client of the team instant messaging.

Step 808: the user client of the team instant messaging sends a hang-up operation for the established network call to the team instant messaging network call service.

Step 809: the team instant messaging network call service returns a hang-up success response message to the user client of the team instant messaging.

It should be noted that the execution sequence of the steps 805 to 807 and the steps 808 to 809 is not limited, and the hanging-up process flows of the two parts are the same in practice.

In this way, in the embodiment of the application, the target user adopts the active reservation service mode, the contact mode of the service provider is not required to be searched, the operation complexity is reduced, the target user information of the reservation service is displayed at the service user client, the target service user triggers the network call operation through the network call function, the network call is established after the target user answers the network call, the target service user provides service for the target user through the established network call, and the service processing efficiency is improved.

In the following, a specific application scenario is adopted, and the service processing method in the embodiment of the application is described from the product side by taking the service user client to trigger the network call request, taking the target user as an enterprise client and the target service user as a service provider as an example.

1) The target account sends a reservation service request to the server through the triggering operation of the reservation service of the user client, the server can store the reservation service request after receiving the reservation service request, and the server can distribute the reservation service request to the corresponding target service account.

2) The target service user logs in the target service account at the service user client, and pulls target user information of the sent reservation service request to the server, for example, referring to fig. 9, which is a schematic diagram of an allocation user interface in the service user client in the embodiment of the present application, as shown in fig. 9, the allocation user interface at least includes a target user information list, which indicates that the target user in the list sends the reservation service request, and the target user information list at least includes brief information, service status and allocation time of each target user, for example, the target user information of a certain sent reservation service request displayed in the target user information list in fig. 9 is: company A, service status is not contacted, and allocation time is 2018/05/24/12:00.

Further, the target service user may trigger a click operation for a target user whose service state is not contacted, and further display a target user detail interface corresponding to the target user, for example, refer to fig. 10, which is a schematic diagram of a target user detail interface in a service user client in an embodiment of the present application, as shown in fig. 10, where the target user detail interface includes at least target user detail information and a network call function, for example, the target user detail information includes, but is not limited to, information such as a team name, a contact person, a service source, an industry type, and an intention time for desiring to provide a service, and the network call function is implemented, for example, by clicking a phone function button, and the target service user may perform a network call triggering operation by clicking the phone function button.

For example, if only one communication mode is provided in the team instant messaging, the target service user clicks the phone function button and then displays the call interface. For another example, if at least two different call modes are provided in the team instant messaging, for example, including a voice call mode and a public fee call mode, where the voice call is a network call mode and the public fee call is a telecommunication call mode, after the target service user clicks a telephone function button, a dialing detail interface is displayed, for example, as shown in fig. 11, in an embodiment of the present application, a small dialing detail interface may be displayed on the target user detail interface in a direct partial coverage manner, as shown in fig. 11, where the target user detail interface becomes inoperable, and two call modes are provided in the dialing detail interface, and the voice call is clicked, that is, a network call request is sent.

3) The service user client responds to the network call triggering operation aiming at the target user information, and displays a call interface, for example, referring to fig. 12, which is a schematic diagram of a call interface in the service user client in the embodiment of the application, as shown in (a) diagram in fig. 12, is an interface schematic diagram in a voice telephone call of the target service user, displays 'in-call', which indicates that the target user is not yet answering, and displays preset target user head portrait information, and in order to improve the security, the called voice telephone can not acquire the head portrait of the target user, the head portrait is a default head portrait, and basic information of the target user, for example, the name+mr/ms @ enterprise client is abbreviated as mr @ a company, that is, the description is to initiate the voice telephone to the enterprise client of the company a. If the target user receives a voice call, as shown in fig. 12 (B), the interface diagram of the voice call that is already connected is displayed, and the call duration is, for example, 00:06.

4) When the user client receives the network call request, an answer interface is displayed, for example, as shown in fig. 13, in which an answer interface diagram in the user client is shown in fig. 13 (a), a prompt message of "invite you to make a voice call" is displayed, and preset character identification information, for example, an enterprise instant messaging third party service provider, is displayed, and unified preset service user head portrait information is displayed, so that the enterprise client can see unified service provider related information at the answer interface, and the answer or refusal rate is improved, and if the answer is selected, an answer operation is triggered, the enterprise client and the service provider establish a network call, and an interface that the voice call shown in fig. 13 (B) is already connected is displayed at the user client side.

5) In addition, if the enterprise client selects refusal for the network call or does not see the network call, the network call is automatically hung up after the preset time length is exceeded, and then the server sends a network call unanswered reminding message to the user client. For example, referring to fig. 14, in an embodiment of the present application, a schematic diagram of a display interface of a network call unanswered alert message in a user client is shown, a server may issue the network call unanswered alert message through "my customer service", and may issue different alert messages for different call mode scenarios triggered by a service provider, for example, the alert message is: "you good, the third party service provider for instant messaging of the enterprise (xxxx science and technology share limited company) just contacts you through instant messaging voice call of the enterprise, and does not answer successfully. You can contact the facilitator via phone [400-xxxx-xxxx ]. [ see details ] ", further for example: "you good, the third party service provider for instant messaging of the enterprise (xxxx stock limited company) just contacts you through the public fee telephone for instant messaging of the enterprise, and does not answer the call successfully. You can contact the facilitator via phone [400-xxxx-xxxx ]. [ see details ] ".

The enterprise client can skip to the corresponding interface by clicking the detail-learning interface, for example, skip to the detail interface of the reservation service, so that more related information of the reservation service can be learned, and the enterprise client can directly click the carried telephone number to initiate a telecommunication call to the service provider.

In this way, in the embodiment of the application, the enterprise client adopts the active reservation service mode, and the service provider can directly trigger the network call operation in the service client, so as to provide service for the enterprise client through network call, and the operation is simple, and the call completing rate can be improved, so that the service processing efficiency can be improved.

Based on the same inventive concept, the embodiment of the present application further provides a service processing device, which may be, for example, the user client in the foregoing embodiment, and the service processing device may be a hardware structure, a software module, or a hardware structure plus a software module. Based on the foregoing embodiments, referring to fig. 15, a service processing apparatus in an embodiment of the present application specifically includes:

The first display module 1500 is configured to respond to a triggering operation of the target account to send the reservation service, and display a prompt message sent by the reservation service request;

a second display module 1510, configured to display an answer interface when receiving a network call request, where the network call request includes at least the target account and the target service account;

a call module 1520, configured to establish a network call with the target service account in response to an answer operation triggered by the target account on the answer interface, so that a target service user corresponding to the target service account provides a service for the target user corresponding to the target account through the established network call.

Optionally, the network call request is triggered by the target service account through the service user client of the team instant messaging according to a reservation service request of the target account.

Optionally, the network call request is sent to the target account and the determined target service account respectively after the server receives the reservation service request sent by the user client.

Optionally, the reservation service request at least includes the target account;

and the target service account is determined according to the team industry type to which the target account belongs after the server receives the reservation service request.

Optionally, the third displaying module 1530 is configured to display, when receiving a network call missed alert message, the network call missed alert message, where the network call alert message is sent after the server determines that a request for answering sent by the target account through the user client is not received or a request for refusing sent by the target account through the user client is received, where the request exceeds a preset duration.

Optionally, the network call unanswered reminder message further includes at least a communication account corresponding to the target service account, and further includes a fourth display module 1540 configured to display a telecommunication call interface in response to a click operation for the communication account.

Based on the same inventive concept, the embodiment of the present application further provides a service processing device, which may be, for example, the service user client in the foregoing embodiment, and the service processing device may be a hardware structure, a software module, or a hardware structure plus a software module. Based on the above embodiments, referring to fig. 16, another service processing apparatus in an embodiment of the present application specifically includes:

The first display module 1600 is configured to display a call request interface, where the call request interface is used to connect a target service account and a target account;

and a call module 1610, configured to establish a network call with the target account through the target service account, so as to provide a service for a target user corresponding to the target account through the established network call.

Optionally, if the call request interface is a call interface, the method further includes:

the second display module 1620 is configured to respond to a trigger operation sent by the target service account through the allocation user interface to obtain target user information, and display target user information of a target account corresponding to the target service account and having sent a reservation service request;

and when the call request interface is displayed, the first display module 1600 is specifically configured to: and responding to the network call triggering operation aiming at the target user information, and displaying the call interface.

Optionally, if the call interface is an answer interface, the answer interface is that after receiving a reservation service request sent by the target account through the user client of the team instant messaging, the server determines the target service account and sends the target service account and the determined target service account respectively;

And when a network call is established between the target service account and the target account, the call module 1610 is specifically configured to:

and responding to the answering operation triggered by the target service account on the answering interface, and establishing network communication with the target account through the target service account.

Based on the same inventive concept, the embodiment of the present application further provides a service processing device, which may be, for example, a server in the foregoing embodiment, and the service processing device may be a hardware structure, a software module, or a hardware structure plus a software module. Based on the above embodiments, referring to fig. 17, another service processing apparatus in an embodiment of the present application specifically includes:

a first receiving module 1700, configured to receive a reservation service request sent by a user client, where the reservation service request is sent by the user client in response to a trigger operation of sending a reservation service by a target account;

a first sending module 1710, configured to send a network call request to a target account corresponding to the network call request, where the network call request at least includes the target account and a target service account;

A second receiving module 1720, configured to receive an answer request sent by the target account through the user client for the network call request, and establish a network call between the target service account and the target account, so that a target service user corresponding to the target service account provides a service for the target user corresponding to the target account through the established network call.

Optionally, before sending the network call request to the target account corresponding to the network call request, the method further includes:

a third receiving module 1730, configured to receive a target user information acquisition request sent by a service user client, where the target user information acquisition request is sent by the service user client in response to a trigger operation of the target service account to send and acquire target user information through an allocation user interface;

a second sending module 1740, configured to return, to the service user client, target user information of a target account corresponding to the target service account and having sent a reservation service request;

a fourth receiving module 1750, configured to receive a network call request sent by the target service account through the target service client.

Optionally, after receiving the subscription service request sent by the user client, the processing module 1760 is further configured to:

determining a target service account corresponding to the reservation service request according to the team industry type to which the target account corresponding to the reservation service request belongs and the corresponding relation between the industry type and the target service account;

and generating a network call request, and respectively sending the network call request to the target account and the target service account.

Optionally, after receiving the reservation service request sent by the user client, the method further includes a determining module 1770, configured to obtain target user information of a target user corresponding to the target account and/or team information of a team to which the target user belongs, and determine whether the reservation service request is legal;

the determining module 1770 is further configured to obtain target user information of a target user corresponding to the target account and/or team information of a team to which the target user corresponds, determine a processing priority of the subscription service request, and according to the determined processing priority, cause the first sending module 1710 to execute a step of sending a network call request to the target account corresponding to the network call request.

Based on the above embodiments, referring to fig. 18, a schematic structural diagram of an electronic device according to an embodiment of the present application is shown.

Embodiments of the present application provide an electronic device, which may be the third party payment server or the third party payment client in the previous embodiments, which may include a processor 1810 (Center Processing Unit, CPU), a memory 1820, an input device 1830, an output device 1840, and the like.

The memory 1820 may include Read Only Memory (ROM) and Random Access Memory (RAM), and provides the processor 1810 with program instructions and data stored in the memory 1820. In an embodiment of the present application, the memory 1820 may be used to store a program of any of the service processing methods in the embodiment of the present application.

The processor 1810 is configured to execute any one of the service processing methods according to the embodiments of the present application according to the obtained program instructions by calling the program instructions stored in the memory 1820.

Based on the above embodiments, in the embodiments of the present application, there is provided a computer-readable storage medium having stored thereon a computer program which, when executed by a processor, implements the service processing method in any of the above method embodiments.

Those of ordinary skill in the art will appreciate that: all or part of the steps for implementing the above method embodiments may be implemented by hardware associated with program instructions, where the foregoing program may be stored in a computer readable storage medium, and when executed, the program performs steps including the above method embodiments; and the aforementioned storage medium includes: a mobile storage device, a Read-Only Memory (ROM), a random access Memory (RAM, random Access Memory), a magnetic disk or an optical disk, or the like, which can store program codes.

Alternatively, the above-described integrated units of the present invention may be stored in a computer-readable storage medium if implemented in the form of software functional modules and sold or used as separate products. Based on such understanding, the technical solutions of the embodiments of the present invention may be embodied in essence or a part contributing to the prior art in the form of a software product stored in a storage medium, including several instructions for causing a computer device (which may be a personal computer, a server, or a network device, etc.) to execute all or part of the methods described in the embodiments of the present invention. And the aforementioned storage medium includes: a removable storage device, ROM, RAM, magnetic or optical disk, or other medium capable of storing program code.

Claims

1. A service processing method, applied to a user client of team instant messaging, the method comprising:

responding to a trigger operation of a target account for sending reservation service, sending a reservation service request of the target account to a server, displaying prompt information sent by the reservation service request, determining a target service account corresponding to the target account after the server receives the reservation service request, and distributing target user information corresponding to the target account to the target service account;

when a network call request is received, a receiving interface is displayed, wherein the network call request at least comprises the target account and the target service account, and the network call request is triggered by the target service account through a service user client of team instant messaging according to a reservation service request of the target account;

2. The method of claim 1, wherein the target service account is determined by the server upon receipt of the reservation service request based on a team industry type to which the target account belongs.

3. A service processing method, applied to a service user client of team instant messaging, the method comprising:

responding to a trigger operation of acquiring target user information, which is sent by a target service account through an allocation user interface, and displaying the target user information of the target account, which corresponds to the target service account and is sent with a reservation service request; the target user information of the target account is distributed to the target service account after the server receives a reservation service request of the target account;

responding to the network call triggering operation aiming at the target user information, and displaying a call interface; the call interface is used for connecting a target service account and a target account;

4. A service processing method, applied to a server for team instant messaging, the method comprising:

determining a target service account corresponding to the reservation service request according to the target account corresponding to the reservation service request;

receiving a target user information acquisition request sent by a service user client, wherein the target user information acquisition request is sent by the service user client in response to a trigger operation of a target service account for acquiring target user information through an allocation user interface;

returning target user information of a target account corresponding to the target service account and sending a reservation service request to the service user client;

receiving a network call request sent by the target service account through a target service client;

5. The method of claim 4, further comprising, after receiving the subscription service request sent by the user client:

and determining the target service account corresponding to the reservation service request according to the team industry type to which the target account corresponding to the reservation service request belongs and the corresponding relation between the industry type and the target service account.

6. The method according to claim 4 or 5, further comprising, after receiving a subscription service request sent by a user client:

acquiring target user information of a target user corresponding to the target account and/or team information of a team to which the target user belongs, and determining whether the reservation service request is legal or not; or alternatively, the first and second heat exchangers may be,

and acquiring target user information of a target user corresponding to the target account and/or team information of a team to which the target user belongs, determining the processing priority of the reservation service request, and executing the step of sending the network call request to the target account corresponding to the network call request according to the determined processing priority.

7. A service processing apparatus for application to a user client for team instant messaging, the apparatus comprising:

The first display module is used for responding to the triggering operation of the target account for sending the reservation service, sending a reservation service request of the target account to the server, displaying prompt information sent by the reservation service request, enabling the server to determine a target service account corresponding to the target account after receiving the reservation service request, and distributing target user information corresponding to the target account to the target service account;

the second display module is used for displaying an answer interface when receiving a network call request, wherein the network call request at least comprises the target account and the target service account, and the network call request is triggered by the target service account through a service user client side of team instant messaging according to a reservation service request of the target account;

8. A service processing apparatus for use with a service user client for team instant messaging, the apparatus comprising:

the second display module is used for responding to the triggering operation of the target service account for acquiring the target user information sent by the allocation user interface and displaying the target user information of the target account corresponding to the target service account and sent with the reservation service request; the target user information of the target account is distributed to the target service account after the server receives a reservation service request of the target account;

the first display module is used for responding to the network call triggering operation aiming at the target user information and displaying a call interface, wherein the call interface is used for connecting a target service account and a target account;

9. A service processing apparatus for application to a server for team instant messaging, the apparatus comprising:

The processing module is used for determining a target service account corresponding to the reservation service request according to the target account corresponding to the reservation service request;

a third receiving module, configured to receive a target user information acquisition request sent by a service user client, where the target user information acquisition request is sent by the service user client in response to a trigger operation that a target service account sends and acquires target user information through an allocation user interface;

the second sending module is used for returning the target user information of the target account which corresponds to the target service account and is sent with the reservation service request to the service user client;

a fourth receiving module, configured to receive a network call request sent by the target service account through the target service client;

10. An electronic device comprising a memory, a processor and a computer program stored on the memory and executable on the processor, characterized in that the processor implements the steps of the method of any of claims 1-2, 3, 4-6 when the program is executed.

11. A computer-readable storage medium having stored thereon a computer program, characterized by: the computer program, when executed by a processor, implements the steps of the method of any of claims 1-2, 3, 4-6.