CN114237803A - Software timely help method and system based on interactive perception - Google Patents
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Abstract
The application discloses a software timely help method and system based on interactive perception, which utilizes an information database to record function selections of various interactive links of a user in a software use process, combines context operation conditions of software operation, combines the above interactive information and current interactive information in the software use process, combines historical operation of the information database and software function guidance in a help database, and generates effective and personalized timely help functions in an inference mode, so that the user can be helped to make correct selections quickly when the user encounters difficulty or faces various operation selections in various software interaction processes, and the software can understand the user more.
Description
Technical Field
The application belongs to the technical field of computer software help systems, and particularly relates to a software timely help method and system based on interactive perception.
Background
With the rapid development of the software industry, the appearance of numerous software brings software use instructions and the evolution of timely help functions of the software. The general software use description comprises product function introduction, use notice and relevant maintenance items. At present, the mainstream software use help providing mode is a passive mode, namely, according to the functions and characteristics of the current software version, a specific format document is compiled when the software is released and distributed along with the software. The help system provides full text reading and keyword retrieval functions. Currently common aids include: document type, website type, online help type, and software embedded type.
Document type: generally, static text in pdf format is provided for the user to read throughout;
the network station type: the method generally refers to a method for providing static pages of a website for users to search and look up online;
on-line help type: the general finger provides a timely help system which is linked with the software, a user activates timely help at any time in the using process of the software, and specified static help content is displayed according to the content of the current software function page;
software embedded type: the method is characterized in that a help interaction entrance is provided on a software interface, and short help and prompt information can be directly displayed on the software.
In the use process of the software, due to functional design problems, a user can inquire and retrieve the software use instruction according to needs. The conventional software use instruction is also called as a software help system, provides complete use instruction of software, but as a queried and searched party, only the content and organization can be solidified during the development of the help system, the user's requirement cannot be accurately analyzed and the required content can not be provided, so that the condition that the provision is not required is caused, and the phenomenon is particularly obvious when the software scale is more complicated. How to give correct help and necessary guidance to users in time in the process of using the software is a difficult problem which troubles both software development and software use.
Disclosure of Invention
In view of the above disadvantages and shortcomings of the prior art, the invention discloses a software timely help method and system based on interactive perception, which can provide effective and personalized timely help function when the same current interactive selection appears again by establishing an information database, perceiving and recording the context interactive information of the current interactive result of a user in the continuous use process and combining with the expert system recommendation technology.
The application provides a software timely help method based on interactive perception, which comprises the following steps:
s1: acquiring current interaction information and the above interaction information of the software, and generating a typical scene of the software running context;
s2: according to a typical scene, combining the information database and the help database, the reasoning module generates at least one operation guide in a reasoning way;
s3: and recording the current interaction result into an information database according to the current interaction result and the following running condition of the software.
Further, the inference method of S2 includes:
s201: comparing the typical scene with the information database, acquiring historical operation under the typical scene in the information database, and generating historical guidance;
s202: comparing the typical scene with the help database, and acquiring help guidance of software in the typical scene in the help database;
s203: the reasoning module generates at least one operation guide in a reasoning way by combining the historical guide and the help guide.
Further, the operational instructions include:
optional operation: when various possible operation choices exist in the current interaction, explanation of each operation choice is given in time to guide a user to independently and clearly make correct choices;
the possible operations are as follows: when the operation selection which is possibly to be made by the current interaction is performed, guidance and guessing are given, and a user is guided to be capable of quickly making a correct selection;
the operation should be: when the current interaction should execute a certain operation selection, a prompt is given in time, and the unpredictable result caused by the wrong operation is prevented.
Further, the inference module infers that the optimal operation is generated as a user guide.
Further, the information included in the information database includes a typical scene, a current interaction result, and a following operation condition of the software, and the information database includes the current interaction result as an operation guide according to the following operation condition.
The application also discloses a software timely help system based on interactive perception, which comprises:
an information acquisition module: acquiring current interaction information and the above interaction information of the software, and generating a typical scene of the software running context;
an information database: generating an operation guide according to a typical scene and combined with historical operation; recording the current interaction result according to the current interaction result and the following running condition;
help database: generating help guidance of system functions according to the typical scene;
an inference module: and acquiring operation guidance of the information database and the help database, and generating at least one operation guidance by inference.
Further, the method for reasoning by the reasoning module comprises the following steps:
acquiring historical guidance generated by historical operation of an information database based on a typical scene;
acquiring help guidance generated by the functional help of software based on a typical scene in a help database;
and generating at least one operation guide in a reasoning way by combining the historical guide and the help guide.
Further, the operational instructions include:
optional operation: when various possible operation choices exist in the current interaction, explanation of each operation choice is given in time to guide a user to independently and clearly make correct choices;
the possible operations are as follows: when the operation selection which is possibly to be made by the current interaction is performed, guidance and guessing are given, and a user is guided to be capable of quickly making a correct selection;
the operation should be: when the current interaction should execute a certain operation selection, a prompt is given in time, and the unpredictable result caused by the wrong operation is prevented.
Further, the inference module infers that the optimal operation is generated as a user guide.
Further, the information included in the information database includes a typical scene, a current interaction result, and a following operation condition of the software, and the information database includes the current interaction result as an operation guide according to the following operation condition.
The beneficial effect of this application is: the application discloses a software timely help method and system based on interactive perception, which utilizes an information database to record function selections of various interactive links of a user in a software use process, combines context operation conditions of software operation, combines the above interactive information and current interactive information in the software use process, combines historical operation of the information database and software function guidance in a help database, and generates effective and personalized timely help functions in an inference mode, so that the user can make correct selections quickly when encountering difficulties or facing various operation selections in various software interaction processes, and the software can understand the user more.
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The application is described with the aid of the following figures:
FIG. 1 is a flow chart illustrating a method for timely help of software based on interaction awareness according to the present application;
FIG. 2 is a schematic diagram illustrating a scenario of monitoring a configuration software application according to an embodiment of the present application;
FIG. 3 is a flow chart illustrating a software timely help method inference flow based on interaction perception;
FIG. 4 shows a schematic diagram of connection of a software timely help system based on interaction perception.
Detailed Description
For the purpose of better explaining the present invention and to facilitate understanding, the present invention will be described in detail by way of specific embodiments with reference to the accompanying drawings. It is to be understood that the following specific examples are illustrative of the invention only and are not to be construed as limiting the invention. In addition, it should be noted that, in the case of no conflict, the embodiments and features in the embodiments in the present application may be combined with each other; for convenience of description, only portions related to the invention are shown in the drawings.
The term interpretation of the present embodiment includes:
the method comprises the following steps: the interactive content of a link on the interactive interface of the current software can be a software interface or a running environment and the like. Will have an impact on the next link interaction.
The following: and after the current interaction is finished, entering a next software interface or operating environment according to the selection of the user.
And (3) interaction perception: human-computer interaction gradually becomes hidden and invisible, and the attention of a user is minimized through the context perception capability of the user, so that the computing device operates in the background.
As shown in FIG. 1, the invention provides a software timely help method based on interaction perception, which comprises the following steps:
s1: acquiring current interaction information and the above interaction information of the software, and generating a typical scene of the software running context;
s2: according to a typical scene, combining the information database and the help database, the reasoning module generates at least one operation guide in a reasoning way;
s3: and recording the current interaction result into an information database according to the current interaction result and the following running condition of the software.
The current interactive information comprises current software running scene information, information that a user faces operation selection and information that possible software obstacles exist. The above interaction information includes the above software running scene, the above interaction result user execution operation and the software running data after executing the above user operation. The typical scene is a software application scene generated by combining the above interactive information and the current interactive information, in the typical scene, when the current interaction of the user faces various function selections or the software runs and is blocked, the timely help system is triggered, and the timely help system provides reasonable operation guidance in time according to the typical scene, the information database and the help database information to help the user to quickly make correct operation selections.
Referring to fig. 2, the present invention will be described in detail by taking monitoring configuration software as an example. The monitoring configuration software tool comprises 7 scenes, namely architecture configuration, authority configuration, picture configuration, report configuration, monitoring operation, alarm management and trend analysis. By taking the example of the architecture configuration, when the system architecture is configured, the system architecture is a new monitoring configuration, and at the moment, the software is in a new state and has no above interactive information. In the current interactive information, the current software operation scene information comprises a system architecture server node, an operation station node, network equipment and other physical information; the information of operation selection faced by the user comprises nodes of addition and deletion, configuration of network parameters, testing of network communication condition and the like; if the software normally runs, because no interactive information exists at this time, according to the software running scene of the current interactive information and the relevant information of the operation faced by the user, the reasoning module needs to comprehensively consider the understanding and deployment constraint of the user on each node in the architecture; consider increasing or decreasing the dependence of network nodes on network bandwidth; attribute reproducibility required to be configured of each node is considered; the performance constraint and other problems of each node group need to be considered, timely help is provided for the content which needs to be filled and the content which is possibly filled, the error probability of framework deployment is reduced, and the configuration efficiency is improved.
For example, in a configuration link of a server node of a system architecture, after a user completes configuration of the server node, according to an interaction result of the current completed configuration, a reasoning module combines contents of an information database and a help database to judge that the configuration of the server node is required to be performed on an operation station node after the completion of the configuration of the server node, and at this time, the reasoning module generates an operation instruction in a reasoning manner that: and whether the operation station node is configured or not is judged, so that the user can quickly perform the next operation. After the user completes the configuration of the first operation station node, at this time, the user still has the operation selection of adding or deleting the modified node, if the user selects to add the configuration of the second operation station node, because most configuration information among the plurality of operation station nodes is the same, when the configuration of the plurality of operation station nodes is performed, the similarity of the configuration information among the plurality of operation stations is higher, and the user needs to spend more time for configuring the repeated information during the configuration. In the process of configuring the operation station nodes for multiple times by a user, the information database collects the configuration information of each operation station node, compares and analyzes the configuration information, confirms the repeated content of the configuration information, and records the software environment of software operation and the user operation, wherein the method comprises the following steps: and finishing the node configuration of the previous operation station, clicking to newly establish the node configuration of the next operation station by a user, wherein the node configuration information of the subsequent next operation station is highly similar to the node configuration information of the previous operation station. When the typical scenario of software interaction is:
the above interactive information: the software runs for the first time, a user configures the operation station node under the environment of monitoring the configuration software system architecture for the first time, and the above interactive information is zero;
and current interactive information: the software running scene is that a user completes the node configuration of the previous operation station, and the node configuration of the other operation station is newly added through the newly added node configuration function;
after the reasoning module comprehensively considers various possibilities, the reasoning module generates an operation guide: the user can quickly generate the configuration information of the operation node through operation guidance. Meanwhile, because information such as addresses needs to be configured separately among a plurality of operation station nodes, after a user copies the configuration information of the previous operation station node, the address information of the next step needs to be modified. And the information database collects and copies the operation node information according to the same operation of the user for multiple times in the interaction process, and then the configuration information options which need to be modified are used as the next operation guide. When the user repeatedly copies the configuration information of the operating station node again, the information database generates an operation guide by the reasoning module according to the recorded historical operation options: "whether to modify the operator station address information" and displays the information to be adjusted. The software continuously records the user operation records in the use process, and the reasoning module generates timely and reasonable operation guidance, so that the software can more understand the use requirements of the user and quickly make correct operation selection.
Similarly, when configuring the authority, the inference module needs to consider the reproducibility of the configured role and the interpretability of the role authority, so as to give timely help to the authority difference and reduce the error of the authority configuration.
When the picture is configured, the reasoning module needs to consider interpretability of static and dynamic attributes of the complex primitive, and needs to consider intelligent sensing and online interpretation capabilities of script writing, so as to give timely help and improve configuration efficiency.
When the report configuration is performed, the inference module needs to provide timely help capability aiming at the report configuration style, the dynamic data link and the generation trigger mechanism, so that the report configuration efficiency is improved.
In the monitoring operation process, operation guidance is provided for the contents of the window opened in the operation process, and possible operations are prompted in time to guide a user to make correct operations.
In the alarm management process, timely prompts and help are given for possible operations such as alarm confirmation, alarm shelving, alarm silencing and the like during alarm management operation; timely prompt and guidance are given for real-time alarming operation according to alarming history, and users can be guaranteed to timely make correct operation.
In the trend analysis process, aiming at the monitoring trend function, operations such as retrieval, inspection, viewing, linkage analysis, multi-axis comparison, history playback and printing and the like, timely prompts are given to guide a user to make correct and reasonable analysis combination operation.
Under different scenes, the information database continuously collects the interactive information generated by the user in the using process and the interactive context software running scene information, and continuously selects the operation made by the user under each scene and the context running condition in the software running process. When the same scene appears in the software running scene and a user encounters difficulty or faces selection in the operation process, reasonable operation guidance is given, and the inference module generates timely and reasonable operation guidance by combining the information of the software running scene needing attention in each scene.
Further, the specific steps of the inference module for generating the operation guidance by inference are shown in fig. 3, and the specific steps are as follows:
s201: comparing the typical scene with the information database, acquiring historical operation under the typical scene in the information database, and generating historical guidance;
s202: comparing the typical scene with the help database, and acquiring help guidance of software in the typical scene in the help database;
s203: the reasoning module generates at least one operation guide in a reasoning way by combining the historical guide and the help guide.
And the information database selects the optimal operation of the following software operation scene as a history guide according to the operation selection of the recorded user in various scenes and the operation context software operation scene information, when the above interactive information, the current interactive information and the related information in the information database are repeated, and outputs the optimal operation of the following software operation scene to the reasoning module. Wherein, the history guidance can be provided with a plurality of pieces and is simultaneously output to the reasoning module.
And the help database provides help guidance for the function description of the software according to the function description of the software and the current typical scene when selecting the selection operation faced by the user in the software running process.
And the inference module is used for generating the most timely and reasonable operation guidance under the current scene by inference according to the historical guidance and the help guidance and by combining the information of the current typical scene.
Further, the operational instructions include:
optional operation: when various possible operation choices exist in the current interaction, explanation of each operation choice is given in time to guide a user to independently and clearly make correct choices;
the possible operations are as follows: when the operation selection which is possibly to be made by the current interaction is performed, guidance and guessing are given, and a user is guided to be capable of quickly making a correct selection;
the operation should be: when the current interaction should execute a certain operation selection, a prompt is given in time, and the unpredictable result caused by the wrong operation is prevented.
Through various operation guidance types, in the current interaction process of the software, when a user encounters difficulty or faces selection in the use process of the software, the user can give operation guidance in time, and the user can be helped to quickly make correct function selection.
During the operation of software by users, the operation of the software can be failed due to improper operation. When a fault occurs, the help database acquires the operation selection of the user in the interactive information according to the typical scene information to determine the cause of the software operation fault, records the operation of the software fault in the software operation scene, and reminds the user of selecting correct operation in the form of the operation in the next same scene to avoid the software fault caused by the operation selection error. The help database analyzes the cause of the fault according to the interactive information of the fault, searches the recovery mode of the corresponding fault in the database, outputs the recovery mode to the reasoning module in the form of help guidance, and the reasoning module provides the operation guidance of fault repair for the software user. After the user completes the repair of the software fault according to the operation guidance or other operation experiences, the information database records the repair selection of the user and the running condition of the software after the user operates under the condition that the fault occurs, and the operation for successfully repairing the fault is recorded into the information database to serve as the subsequent information database operation guidance for the fault. For example, in the process of configuring the operation stations, if a user copies a plurality of operation station configuration information but does not edit the addresses of the operation stations, which results in address conflict and software failure, at this time, the help database generates an operation instruction for modifying the address conflict operation station configuration, the information database records information to be adjusted according to the operation of the user for modifying the addresses, and when address conflict occurs again, the inference module can directly push the conflicting operation station configuration information to the user, and directly explain the conflicting address information to the user, so as to remind the user to modify the conflicting address information. The method provided by the invention can provide fault repair guidance for a user by combining with the functional description of the software when the software runs the fault, continuously optimize the selection of user repair according to the repair operation of the user, enable the software to be more and more intelligent in the use process of the software, provide timely and reasonable operation guidance for the user in the critical time, and assist the user to quickly repair the software running fault.
Preferably, the inference module selects an inference engine, based on machine learning, and continuously improves the inference function of the software based on the current interaction interface of the software and the operation selection of the user under the current interface in the use process of the software, so that the software can combine the operation habits of the user, the help function of the software and the historical operation record in the use process, timely give reasonable operation guidance and help the user to quickly make correct function selection.
As shown in fig. 4, an embodiment of the present application further provides a software timely help system based on interaction awareness, including:
an information acquisition module: acquiring current interaction information and the above interaction information of the software, and generating a typical scene of the software running context;
an information database: generating an operation guide according to a typical scene and combined with historical operation; recording the current interaction result according to the current interaction result and the following running condition;
help database: generating help guidance of system functions according to the typical scene;
an inference module: and acquiring operation guidance of the information database and the help database, and generating at least one operation guidance by inference.
The current interactive information comprises current software running scene information, information of operation selection faced by a user and information of possible software obstacles. The above interaction information includes the above software running scene, the above interaction result user execution operation and the software running data after executing the above user operation. The typical scene is a software application scene generated by combining the above interactive information and the current interactive information, in the typical scene, when the current interaction of the user faces various function selections or the software runs and is blocked, the timely help system is triggered, and the timely help system provides reasonable operation guidance in time according to the typical scene, the information database and the help database information to help the user to quickly make correct operation selections.
According to the invention, through application of interactive perception and machine learning, the information database can continuously record the interactive operation of the user and the context software running scene information of the operation in the use process, and the system help of the software is combined to continuously improve the difficulty that the user may miss under various scenes, so that timely and reasonable operation guidance is provided for the user, the user is helped to quickly carry out correct operation, better operation experience is brought to the user, and the software can more 'understand' the user through the timely help system.
It should be noted that in the claims, any reference signs placed between parentheses shall not be construed as limiting the claim. The word "comprising" does not exclude the presence of elements or steps not listed in a claim. The word "a" or "an" preceding an element does not exclude the presence of a plurality of such elements. The invention may be implemented by means of hardware comprising several distinct elements, and by means of a suitably programmed computer. The use of the terms first, second, third and the like are for convenience only and do not denote any order. These words are to be understood as part of the name of the component.
Furthermore, it should be noted that in the description of the present specification, the description of the term "one embodiment", "some embodiments", "examples", "specific examples" or "some examples", etc., means that a specific feature, structure, material or characteristic described in connection with the embodiment or example is included in at least one embodiment or example of the present invention. In this specification, the schematic representations of the terms used above are not necessarily intended to refer to the same embodiment or example. Furthermore, the particular features, structures, materials, or characteristics described may be combined in any suitable manner in any one or more embodiments or examples. Furthermore, various embodiments or examples and features of different embodiments or examples described in this specification can be combined and combined by one skilled in the art without contradiction.
While preferred embodiments of the present invention have been described, additional variations and modifications in those embodiments may occur to those skilled in the art once they learn of the basic inventive concepts. Therefore, the claims should be construed to include preferred embodiments and all changes and modifications that fall within the scope of the invention.
It will be apparent to those skilled in the art that various modifications and variations can be made in the present invention without departing from the spirit or scope of the invention. Thus, if such modifications and variations of the present invention fall within the scope of the claims of the present invention and their equivalents, the present invention should also include such modifications and variations.
Claims (10)
1. A software timely help method based on interaction perception is characterized in that: the method comprises the following steps:
s1: acquiring current interaction information and the above interaction information of the software, and generating a typical scene of the software running context;
s2: according to a typical scene, combining the information database and the help database, the reasoning module generates at least one operation guide in a reasoning way;
s3: and recording the current interaction result into an information database according to the current interaction result and the following running condition of the software.
2. The timely help method according to claim 1, wherein: the inference method of S2 includes:
s201: comparing the typical scene with the information database, acquiring historical operation under the typical scene in the information database, and generating historical guidance;
s202: comparing the typical scene with the help database, and acquiring help guidance of software in the typical scene in the help database;
s203: the reasoning module generates at least one operation guide in a reasoning way by combining the historical guide and the help guide.
3. The method of timely assistance of claim 1, wherein the operational guidance comprises:
optional operation: when various possible operation choices exist in the current interaction, explanation of each operation choice is given in time to guide a user to independently and clearly make correct choices;
the possible operations are as follows: when the operation selection which is possibly to be made by the current interaction is performed, guidance and guessing are given, and a user is guided to be capable of quickly making a correct selection;
the operation should be: when the current interaction should execute a certain operation selection, a prompt is given in time, and the unpredictable result caused by the wrong operation is prevented.
4. A timely help method according to claim 3, characterized in that: the inference module infers optimal operation as user guidance.
5. A timely help method according to any one of claims 1-4, characterized in that: the information database records information including typical scenes, current interaction results and the following running conditions of software, and takes the current interaction results as operation guidance records according to the following running conditions.
6. A software timely help system based on interaction perception is characterized in that: the method comprises the following steps:
an information acquisition module: acquiring current interaction information and the above interaction information of the software, and generating a typical scene of the software running context;
an information database: generating an operation guide according to a typical scene and combined with historical operation; recording the current interaction result according to the current interaction result and the following running condition;
help database: generating help guidance of system functions according to the typical scene;
an inference module: and acquiring operation guidance of the information database and the help database, and generating at least one operation guidance by inference.
7. The timely help system of claim 6, wherein: the method for reasoning by the reasoning module comprises the following steps:
acquiring historical guidance generated by historical operation of an information database based on a typical scene;
acquiring help guidance generated by the functional help of software based on a typical scene in a help database;
and generating at least one operation guide in a reasoning way by combining the historical guide and the help guide.
8. A timely help system according to claim 7, wherein: the operation guidance comprises:
optional operation: when various possible operation choices exist in the current interaction, explanation of each operation choice is given in time to guide a user to independently and clearly make correct choices;
the possible operations are as follows: when the operation selection which is possibly to be made by the current interaction is performed, guidance and guessing are given, and a user is guided to be capable of quickly making a correct selection;
the operation should be: when the current interaction should execute a certain operation selection, a prompt is given in time, and the unpredictable result caused by the wrong operation is prevented.
9. A timely help system according to claim 8, wherein: the inference module infers optimal operation as user guidance.
10. A timely help system according to any one of claims 6-9, characterized in that: the information database records information including typical scenes, current interaction results and the following running conditions of software, and takes the current interaction results as operation guidance records according to the following running conditions.
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