CN113742175A - Method for efficiently and quickly solving field problems of intelligent POS terminal - Google Patents
Method for efficiently and quickly solving field problems of intelligent POS terminal Download PDFInfo
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- CN113742175A CN113742175A CN202111031170.2A CN202111031170A CN113742175A CN 113742175 A CN113742175 A CN 113742175A CN 202111031170 A CN202111031170 A CN 202111031170A CN 113742175 A CN113742175 A CN 113742175A
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06F—ELECTRIC DIGITAL DATA PROCESSING
- G06F11/00—Error detection; Error correction; Monitoring
- G06F11/30—Monitoring
- G06F11/3003—Monitoring arrangements specially adapted to the computing system or computing system component being monitored
- G06F11/302—Monitoring arrangements specially adapted to the computing system or computing system component being monitored where the computing system component is a software system
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06F—ELECTRIC DIGITAL DATA PROCESSING
- G06F11/00—Error detection; Error correction; Monitoring
- G06F11/30—Monitoring
- G06F11/3065—Monitoring arrangements determined by the means or processing involved in reporting the monitored data
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- G—PHYSICS
- G07—CHECKING-DEVICES
- G07G—REGISTERING THE RECEIPT OF CASH, VALUABLES, OR TOKENS
- G07G1/00—Cash registers
- G07G1/0009—Details of the software in the checkout register, electronic cash register [ECR] or point of sale terminal [POS]
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Abstract
The invention provides a method for efficiently and quickly solving the field problems of an intelligent POS terminal, which comprises the following steps: the intelligent Pos terminal pre-configures a corresponding relation between a designated combination key and a function instruction uploaded by a trigger log; when the intelligent Pos terminal detects that the specified combined key is triggered, the intelligent Pos terminal indicates that the intelligent Pos terminal receives a trigger log uploading function instruction from a user; then, the intelligent Pos terminal establishes communication connection with the OTA background and sends a request message for problem bug registration to the OTA background; and the intelligent Pos terminal reads the problem log cached locally, compresses the problem log, and uploads the compressed problem log to the OTA background through an https communication protocol. The invention provides a method for efficiently and quickly solving the field problems of the intelligent POS terminal, which can be used for conveniently and quickly solving the field problems of the intelligent POS terminal, saves the cost and improves the efficiency.
Description
Technical Field
The invention belongs to the technical field of intelligent POS terminals, and particularly relates to a method for efficiently and quickly solving field problems of an intelligent POS terminal.
Background
At present, the intelligent POS terminal is widely applied to various fields, and in the using process of the intelligent POS terminal, the problem of some difficult and miscellaneous diseases occasionally occurs. Since these problems occur with extremely low frequency, they are difficult to reproduce again. Therefore, if the technical personnel can not intercept the problem log in time, the problem can not be positioned and analyzed, and the problem of hidden danger can be solved in time.
In the prior art, the intelligent POS terminal records and automatically stores the problem logs in real time, however, because the size of the logs stored by the intelligent POS terminal is limited, the old logs of the near-us system can be quickly covered by the new follow-up logs, so that the related technicians cannot timely acquire the effective problem logs to quickly troubleshoot and solve the problems.
How to avoid appearing above-mentioned defect, when the problem appears in intelligent POS terminal use, can intercept effectual problem log the very first time, make things convenient for technical staff to investigate and solve the problem, become the difficult problem that the urgent need was solved.
Disclosure of Invention
Aiming at the defects in the prior art, the invention provides a method for efficiently and quickly solving the field problems of the intelligent POS terminal, which can effectively solve the problems.
The technical scheme adopted by the invention is as follows:
the invention provides a method for efficiently and quickly solving the field problems of an intelligent POS terminal, which comprises the following steps:
step 1, when a problem occurs in the operation process of an intelligent Pos terminal, storing a problem log in a local cache in real time;
step 2, the intelligent Pos terminal pre-configures a corresponding relation between the designated combination key and a function instruction sent by a trigger log;
when the intelligent Pos terminal detects that the specified combined key is triggered, the intelligent Pos terminal indicates that the intelligent Pos terminal receives a trigger log uploading function instruction from a user; then, the intelligent Pos terminal establishes communication connection with an OTA background and sends a request message for problem bug registration to the OTA background, wherein the request message carries an intelligent Pos terminal ID;
and 3, after receiving the request message, the OTA background registers the problem bug registration information of the intelligent Pos terminal in real time, wherein the registration method comprises the following steps: recording the ID of the intelligent Pos terminal, the time for receiving the request message and a request for problem bug registration;
step 4, the OTA background uses the polar light to issue a problem log uploading instruction to the intelligent Pos terminal;
step 5, the intelligent Pos terminal reads the problem log cached locally, compresses the problem log, and uploads the compressed problem log to the OTA background through an https communication protocol;
step 6, after receiving the compressed problem log, the OTA background inquires a corresponding email and/or telephone according to a pre-stored intelligent Pos terminal ID and a corresponding relation of the email and/or telephone of a related responsible person, and sends the email and/or short message to the OTA background; meanwhile, the OTA background establishes a problem tracking timetable;
step 7, after receiving the e-mail and/or the short message, the related responsible person logs in the OTA background and inquires a corresponding problem log; if the problem of the intelligent Pos terminal can be located by analyzing the problem log, issuing an instruction for stopping the problem log recording to the intelligent Pos terminal through the OTA background; and if the problem of the intelligent Pos terminal cannot be positioned, sending an instruction for reproducing the problem to the intelligent Pos terminal, wherein the intelligent Pos terminal captures the latest problem log again for problem analysis in the process of reproducing the problem by the OTA background.
Preferably, the designated combination key is a combination key of a power key and a paper feeding key.
Preferably, in step 2, the request message is sent to the OTA background after being digitally signed.
The method for efficiently and quickly solving the field problems of the intelligent POS terminal provided by the invention has the following advantages:
the invention provides a method for efficiently and quickly solving the field problems of an intelligent POS terminal, which can be used for conveniently and quickly solving the field problems of the intelligent POS terminal, saves the cost and improves the efficiency, and has the following advantages:
1. the field problems are fed back in time, and the cost for technicians to check the problems on the spot and intercept the problem logs at a squatting point on the business trip is saved.
2. The on-site problem is fed back in time, the efficiency is higher, the speed is quicker, and the problem feedback rate is improved.
3. And timely feeding back the field problems. Preventing problem logs from being overwritten by new logs. The risk of log loss and incomplete log is reduced.
4. The on-site problem is fed back in time, the customer can solve the problem quickly, the customer experience is improved, and the customer satisfaction is improved.
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FIG. 1 is a schematic flow chart of a method for efficiently and quickly solving field problems of an intelligent POS terminal provided by the invention.
Detailed Description
In order to make the technical problems, technical solutions and advantageous effects solved by the present invention more clearly apparent, the present invention is further described in detail below with reference to the accompanying drawings and embodiments. It should be understood that the specific embodiments described herein are merely illustrative of the invention and are not intended to limit the invention.
In the prior art, after a problem occurs during the operation of the intelligent POS terminal, a related error problem log is output and stored on local Flash, and a circular storage mode is adopted. Because the Flash space of a general intelligent POS terminal is very small, about 20M, the problem log can be covered by a new log if the problem log cannot be output and stored quickly and efficiently. The problem log of the key error is lost, and the technical personnel can not troubleshoot and solve the problem.
The invention provides a method for efficiently and quickly solving field problems of an intelligent POS terminal, which can efficiently and quickly solve the field difficult and miscellaneous diseases of the intelligent POS terminal, and comprises the following steps with reference to a picture 1:
step 1, when a problem occurs in the operation process of an intelligent Pos terminal, storing a problem log in a local cache in real time;
step 2, the intelligent Pos terminal pre-configures a corresponding relation between the designated combination key and a function instruction sent by a trigger log;
for example, the combination key is designated as a combination key of a power key and a paper feed key.
When the intelligent Pos terminal detects that the specified combined key is triggered, the intelligent Pos terminal indicates that the intelligent Pos terminal receives a trigger log uploading function instruction from a user; and then, the intelligent Pos terminal establishes communication connection with the OTA background, for example, an http communication protocol is adopted, and a request message for problem bug registration is sent to the OTA background, wherein the request message carries the ID of the intelligent Pos terminal and also can carry the terminal device state of the intelligent Pos terminal. The intelligent Pos terminal ID includes, but is not limited to, a device terminal number, a device model, vendor information, customer information, and the like, and is used to uniquely identify an intelligent Pos terminal.
In practical application, the request message is sent to the OTA background after being digitally signed. And the message is signed to prevent falsification and forgery.
And 3, after receiving the request message, the OTA background registers the problem bug registration information of the intelligent Pos terminal in real time, wherein the registration method comprises the following steps: recording the ID of the intelligent Pos terminal, the time for receiving the request message and a request for problem bug registration;
step 4, the OTA background uses the polar light to issue a problem log uploading instruction to the intelligent Pos terminal;
therefore, the OTA background uses the aurora to push and keep long connection with the intelligent Pos terminal, and is used for the OTA background remote push instruction, if: upload problem logs, stop recording problem logs, etc.
Step 5, the intelligent Pos terminal reads the problem log cached locally, compresses the problem log, and has a small file after general compression), and uploads the compressed problem log to the OTA background through an https communication protocol;
in practical application, after the intelligent Pos terminal receives the problem log uploading instruction, whether the problem log uploading function is triggered by the machine can be further judged, so that the reliability of problem processing is enhanced.
Through the steps 1 to 5, after the intelligent POS terminal has a problem, the merchant can timely feed back the problem by executing the specified combined key on the POS terminal, for example, long-time pressing of the power key and the paper feeding key for 5 seconds triggers a log uploading function. Typically, after a few seconds, when the merchant hears the intelligent POS terminal sounding a droplet, the representative problem log has been successfully uploaded to the OTA background.
Step 6, after receiving the compressed problem log, the OTA background inquires a corresponding email and/or telephone according to a pre-stored intelligent Pos terminal ID and a corresponding relation of the email and/or telephone of a related responsible person, and sends the email and/or short message to the OTA background; meanwhile, the OTA background establishes a problem tracking timetable;
step 7, after receiving the e-mail and/or the short message, the related responsible person logs in the OTA background and inquires a corresponding problem log; the related responsible person can also use the OTA background remote push instruction to request logs and other operations from the POS terminal.
If the problem of the intelligent Pos terminal can be located by analyzing the problem log, an instruction for stopping the problem log recording is issued to the intelligent Pos terminal through the OTA background, and the intelligent Pos terminal can be normally used without storing any application log; if the problem of the intelligent Pos terminal cannot be located, the intelligent Pos terminal needs to communicate with workers on the site, an instruction for recurring the problem is sent to the intelligent Pos terminal, the intelligent Pos terminal is in the process of recurring the problem, and the OTA background captures the latest problem log again to perform problem analysis.
The invention provides a method for efficiently and quickly solving the field problems of an intelligent POS terminal, which can be used for conveniently and quickly solving the field problems of the intelligent POS terminal, saves the cost and improves the efficiency, and has the following advantages:
1. the field problems are fed back in time, and the cost for technicians to check the problems on the spot and intercept the problem logs at a squatting point on the business trip is saved.
2. The on-site problem is fed back in time, the efficiency is higher, the speed is quicker, and the problem feedback rate is improved.
3. And timely feeding back the field problems. Preventing problem logs from being overwritten by new logs. The risk of log loss and incomplete log is reduced.
4. The on-site problem is fed back in time, the customer can solve the problem quickly, the customer experience is improved, and the customer satisfaction is improved.
The foregoing is only a preferred embodiment of the present invention, and it should be noted that, for those skilled in the art, various modifications and improvements can be made without departing from the principle of the present invention, and such modifications and improvements should also be considered within the scope of the present invention.
Claims (3)
1. A method for efficiently and quickly solving field problems of an intelligent POS terminal is characterized by comprising the following steps:
step 1, when a problem occurs in the operation process of an intelligent Pos terminal, storing a problem log in a local cache in real time;
step 2, the intelligent Pos terminal pre-configures a corresponding relation between the designated combination key and a function instruction sent by a trigger log;
when the intelligent Pos terminal detects that the specified combined key is triggered, the intelligent Pos terminal indicates that the intelligent Pos terminal receives a trigger log uploading function instruction from a user; then, the intelligent Pos terminal establishes communication connection with an OTA background and sends a request message for problem bug registration to the OTA background, wherein the request message carries an intelligent Pos terminal ID;
and 3, after receiving the request message, the OTA background registers the problem bug registration information of the intelligent Pos terminal in real time, wherein the registration method comprises the following steps: recording the ID of the intelligent Pos terminal, the time for receiving the request message and a request for problem bug registration;
step 4, the OTA background uses the polar light to issue a problem log uploading instruction to the intelligent Pos terminal;
step 5, the intelligent Pos terminal reads the problem log cached locally, compresses the problem log, and uploads the compressed problem log to the OTA background through an https communication protocol;
step 6, after receiving the compressed problem log, the OTA background inquires a corresponding email and/or telephone according to a pre-stored intelligent Pos terminal ID and a corresponding relation of the email and/or telephone of a related responsible person, and sends the email and/or short message to the OTA background; meanwhile, the OTA background establishes a problem tracking timetable;
step 7, after receiving the e-mail and/or the short message, the related responsible person logs in the OTA background and inquires a corresponding problem log; if the problem of the intelligent Pos terminal can be located by analyzing the problem log, issuing an instruction for stopping the problem log recording to the intelligent Pos terminal through the OTA background; and if the problem of the intelligent Pos terminal cannot be positioned, sending an instruction for reproducing the problem to the intelligent Pos terminal, wherein the intelligent Pos terminal captures the latest problem log again for problem analysis in the process of reproducing the problem by the OTA background.
2. The method for efficiently and quickly solving the field problems of the intelligent POS terminal according to claim 1, wherein the designated combination key is a combination key of a power key and a paper feeding key.
3. The method as claimed in claim 1, wherein the request message is digitally signed and then sent to the OTA background in step 2.
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| Application Number | Priority Date | Filing Date | Title |
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| CN202111031170.2A CN113742175A (en) | 2021-09-03 | 2021-09-03 | Method for efficiently and quickly solving field problems of intelligent POS terminal |
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| CN202111031170.2A CN113742175A (en) | 2021-09-03 | 2021-09-03 | Method for efficiently and quickly solving field problems of intelligent POS terminal |
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Citations (5)
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| US20190129956A1 (en) * | 2017-10-31 | 2019-05-02 | Delta Pds Co., Ltd. | Smart log file management device and method |
| CN109782982A (en) * | 2018-12-29 | 2019-05-21 | 北京奇安信科技有限公司 | A kind of processing method and terminal reading log |
| CN110912998A (en) * | 2019-11-26 | 2020-03-24 | 福建汉特云智能科技有限公司 | Vehicle problem troubleshooting system and method based on remote equipment terminal |
| CN111258962A (en) * | 2020-01-15 | 2020-06-09 | 湖北畅风通行信息技术有限公司 | Traffic management log real-time uploading guiding method |
-
2021
- 2021-09-03 CN CN202111031170.2A patent/CN113742175A/en active Pending
Patent Citations (5)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN104253704A (en) * | 2013-06-28 | 2014-12-31 | 腾讯科技（深圳）有限公司 | Terminal log reporting method, device and system |
| US20190129956A1 (en) * | 2017-10-31 | 2019-05-02 | Delta Pds Co., Ltd. | Smart log file management device and method |
| CN109782982A (en) * | 2018-12-29 | 2019-05-21 | 北京奇安信科技有限公司 | A kind of processing method and terminal reading log |
| CN110912998A (en) * | 2019-11-26 | 2020-03-24 | 福建汉特云智能科技有限公司 | Vehicle problem troubleshooting system and method based on remote equipment terminal |
| CN111258962A (en) * | 2020-01-15 | 2020-06-09 | 湖北畅风通行信息技术有限公司 | Traffic management log real-time uploading guiding method |
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