CN112581225B - One-key type call answering method - Google Patents
One-key type call answering method Download PDFInfo
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- CN112581225B CN112581225B CN202011475284.1A CN202011475284A CN112581225B CN 112581225 B CN112581225 B CN 112581225B CN 202011475284 A CN202011475284 A CN 202011475284A CN 112581225 B CN112581225 B CN 112581225B
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q30/00—Commerce
- G06Q30/06—Buying, selling or leasing transactions
- G06Q30/0601—Electronic shopping [e-shopping]
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06F—ELECTRIC DIGITAL DATA PROCESSING
- G06F21/00—Security arrangements for protecting computers, components thereof, programs or data against unauthorised activity
- G06F21/30—Authentication, i.e. establishing the identity or authorisation of security principals
- G06F21/31—User authentication
- G06F21/313—User authentication using a call-back technique via a telephone network
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
- H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
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Abstract
The invention discloses a one-click call answering method, which comprises the following steps: s1, the service terminal binds the physical address of the mobile phone with the user identity information and the mobile phone number; s2, sending a call request and a physical address of the mobile phone; s3, responding, and the service terminal triggers a verification instruction to verify the identity of the user; s4, placing an order of the shopping content through the Internet according to the user specification to generate a shopping order; and S5, the Internet shopping can be completed by using the consumption ticket for consumption or confirming the goods receiving. According to the invention, the physical address of the mobile phone of the user is bound with the user identity information in advance through the service terminal, when the user needs to purchase, the user sends the call request and the physical address through one key of the key, the user is helped to purchase by using the Internet after identity verification, and finally the user finishes consumption or confirms receipt to finish Internet shopping without complicated operation of the user, so that the mobile phone has better safety performance and is convenient to use.
Description
Technical Field
The invention belongs to the technical field of electronics, and particularly relates to a one-key call answering method.
Background
With the rapid development of electronic technology, internet shopping has better convenience, a shopping request needs to be sent through the internet, then payment is made, a manufacturer delivers goods in a mailing mode and a delivery company delivers the goods to home, and the internet shopping is widely applied to daily life of people. But for busy people, people who do not know words, old people with poor eyesight, blind people and the like, people cannot enjoy the benefits brought by internet shopping, and inconvenience is brought to life.
Therefore, a one-click call answering method for assisting internet shopping is urgently required.
Disclosure of Invention
In order to overcome the defects in the prior art, the invention provides the one-key call answering method which has better safety performance and is convenient to use.
In order to solve the technical problems, the invention provides the following technical scheme:
the invention provides a one-click call answering method, which comprises the following steps:
s1, the service terminal binds the physical address of the mobile phone with the user identity information and the mobile phone number;
s2, the user triggers the key on the mobile phone to send the call request and the physical address of the mobile phone to the service terminal;
s3, the service terminal receives the call request and then any answer extension set responds, the service terminal triggers a verification instruction to generate at least one authentication question and a corresponding answer, the answering personnel ask the user and verify the identity of the user according to the answer of the user, if the authentication fails, the user is informed to the appointed place to update and confirm the authentication question and the corresponding answer; if the identity authentication is successful, go to step S4;
s4, answering personnel places the shopping content through the Internet according to the user specification to generate a shopping order, and binds the shopping order with the physical address of the mobile phone, wherein the shopping order is a consumption coupon or an article;
and S5, the user can complete the internet shopping by consuming the goods or confirming the goods receiving with the consumption ticket.
As a preferred technical solution of the present invention, the step S3 of generating an authentication question and a corresponding answer by the service terminal specifically includes one or more of the following steps:
s31, the service terminal generates an identity verification question and a corresponding answer from the user identity name or identity document number corresponding to the physical address;
s32, the service terminal generates an authentication question and a corresponding answer according to the reserved information bound with the physical address, wherein the reserved information is numbers, characters, symbols or any combination;
s33, the service terminal generates several authentication questions according to the authentication mechanism, the user selects at least one authentication question and provides the corresponding answer, thereby generating the authentication database and binding with the physical address of the user, and immediately selects the authentication question and the corresponding answer in the authentication database after triggering the authentication instruction.
As a preferred technical solution of the present invention, after receiving the call request in step S3, the service terminal searches for the pre-stored mobile phone number bound to the pre-stored mobile phone number according to the received physical address, then verifies the search result and the mobile phone number received in real time, if not, hangs up automatically, and if so, any answering extension answers for response.
As a preferred technical solution of the present invention, in step S4, the service terminal records the call between the answering person and the user to generate a voice file, adds a label, and then binds the label with the physical address information of the user.
As a preferred technical solution of the present invention, when the shopping order is an item in step S4, the receiver fills in and generates a receiving address according to the instruction address of the user, or the receiver generates a receiving address according to the confirmation of the user by using an address previously bound with the physical address of the user, or the receiver generates a receiving address according to an address sent by a positioning system built in the mobile phone of the user.
As a preferred embodiment of the present invention, before the user finishes internet shopping in step S5, the service terminal issues a reminder message at the expiration date of the consumption ticket or at a set time before the set consumption date, and the after-sales person calls the user and issues a reminder.
Compared with the prior art, the invention has the following beneficial effects:
according to the invention, the physical address of the mobile phone of the user is bound with the user identity information in advance through the service terminal, when the user needs to purchase, the user sends the call request and the physical address through one key of the key, the user is helped to purchase by using the Internet after identity verification, and finally the user finishes consumption or confirms receipt to finish Internet shopping without complicated operation of the user, so that the mobile phone has better safety performance and is convenient to use.
Drawings
Fig. 1 is a flowchart of the operation of embodiment 1 of a one-click call answering method according to the present invention.
Detailed Description
The preferred embodiments of the present invention will be described in conjunction with the accompanying drawings, and it will be understood that they are described herein for the purpose of illustration and explanation and not limitation.
Example 1
To achieve the object of the present invention, as shown in fig. 1, in one embodiment of the present invention, there is provided a one-touch call answering method including the steps of:
s1, the service terminal binds the physical address of the mobile phone with the user identity information and the mobile phone number;
s2, the user triggers the key on the mobile phone to send the call request and the physical address of the mobile phone to the service terminal;
s3, the service terminal receives the call request and then any answer extension set responds, the service terminal triggers a verification instruction to generate at least one authentication question and a corresponding answer, the answering personnel ask the user and verify the identity of the user according to the answer of the user, if the authentication fails, the user is informed to the appointed place to update and confirm the authentication question and the corresponding answer; if the identity authentication is successful, go to step S4; the service terminal generates an authentication question and a corresponding answer, and can specifically select one or more of the following steps according to requirements:
s31, the service terminal generates an identity verification question and a corresponding answer from the user identity name or identity document number corresponding to the physical address;
s32, the service terminal generates an authentication question and a corresponding answer according to the reserved information bound with the physical address, wherein the reserved information is numbers, characters, symbols or any combination;
s33, the service terminal generates a plurality of identity authentication questions according to the identity authentication mechanism, the user selects at least one identity authentication question and provides a corresponding answer, thereby generating an authentication database and binding with the physical address of the user, and immediately selects the identity authentication question and the corresponding answer in the authentication database after triggering the authentication instruction;
s4, answering personnel places the shopping content through the Internet according to the user specification to generate a shopping order, and binds the shopping order with the physical address of the mobile phone, wherein the shopping order is a consumption coupon or an article;
and S5, the user can complete the internet shopping by consuming the goods or confirming the goods receiving with the consumption ticket.
According to the embodiment, the physical address of the mobile phone of the user is bound with the user identity information in advance through the service terminal, when the user needs to shop, the user sends the calling request and the physical address through one key of the key, the user is helped to shop through the Internet after identity verification, and finally the user finishes consumption or confirms receiving to finish Internet shopping without complicated operation, so that the system has good safety performance and is convenient to use.
Example 2
In order to further optimize the implementation effect of the present invention, in another embodiment of the present invention, the present embodiment includes a one-click call answering method, including the steps of:
s1, the service terminal binds the physical address of the mobile phone with the user identity information and the mobile phone number;
s2, the user triggers the key on the mobile phone to send the call request and the physical address of the mobile phone to the service terminal;
s3, after receiving the call request, the service terminal searches the pre-stored mobile phone number bound with the physical address according to the received physical address, then verifies the search result and the mobile phone number received in real time, and automatically hangs up if the search result is inconsistent with the mobile phone number received in real time; if the answer is consistent with the answer, any answer extension phone responds, the service terminal triggers a verification instruction to generate at least one authentication question and a corresponding answer, the answering personnel ask the user and verify the identity of the user according to the answer answered by the user, and if the authentication fails, the user is informed to the appointed place to update and confirm the authentication question and the corresponding answer; if the identity authentication is successful, go to step S4;
s4, answering personnel places the shopping content through the Internet according to the user specification to generate a shopping order, and binds the shopping order with the physical address of the mobile phone, wherein the shopping order is a consumption coupon or an article;
and S5, the user can complete the internet shopping by consuming the goods or confirming the goods receiving with the consumption ticket.
Example 3
In order to further optimize the implementation effect of the present invention, in another embodiment of the present invention, the rest is the same as in embodiment 1, except that, S4, the answering person places the order of the shopping content through the internet according to the user' S instruction to generate a shopping order, and binds the shopping order with the physical address of the mobile phone, wherein, the shopping order is a consumption coupon or an article; meanwhile, the service terminal records the call between the answering personnel and the user to generate a voice file, adds a label, and then binds the label with the physical address information of the user.
Example 4
In order to further optimize the implementation effect of the present invention, in another embodiment of the present invention, the same as in embodiment 1 is used, except that when the shopping order is an item in step S4, the receiver fills in and generates the receiving address according to the description address of the user, or the receiver generates the receiving address according to the confirmation of the user by using an address previously bound with the physical address of the user, or the receiver generates the receiving address according to an address sent by a positioning system built in the mobile phone of the user.
Example 5
In order to further optimize the effect of the present invention, in another embodiment of the present invention, the same as in embodiment 1 is applied, except that, before the user completes the internet shopping in step S5, the service terminal issues a reminder message at the expiration date of the coupon or at a set time before the set consumption date, and the after-sales person calls the user and issues a reminder.
Finally, it should be noted that: although the present invention has been described in detail with reference to the foregoing embodiments, it will be apparent to those skilled in the art that changes may be made in the embodiments and/or equivalents thereof without departing from the spirit and scope of the invention. Any modification, equivalent replacement, or improvement made within the spirit and principle of the present invention should be included in the protection scope of the present invention.
Claims (5)
1. A one-click call answering method, comprising the steps of:
s1, the service terminal binds the physical address of the mobile phone with the user identity information and the mobile phone number;
s2, the user triggers the key on the mobile phone to send the call request and the physical address of the mobile phone to the service terminal;
s3, the service terminal receives the call request and then any answer extension set responds, the service terminal triggers a verification instruction to generate at least one authentication question and a corresponding answer, the answering personnel ask the user and verify the identity of the user according to the answer of the user, if the authentication fails, the user is informed to the appointed place to update and confirm the authentication question and the corresponding answer; if the identity authentication is successful, go to step S4; after receiving a call request, the service terminal searches a pre-stored mobile phone number bound with the physical address according to the received physical address, then verifies the search result with the mobile phone number received in real time, automatically hangs up if the search result is inconsistent with the mobile phone number received in real time, and answers an extension telephone if the search result is consistent with the mobile phone number;
s4, answering personnel places the shopping content through the Internet according to the user specification to generate a shopping order, and binds the shopping order with the physical address of the mobile phone, wherein the shopping order is a consumption coupon or an article;
and S5, the user can complete the internet shopping by consuming the goods or confirming the goods receiving with the consumption ticket.
2. The one-click call answering method according to claim 1, wherein the service terminal generates an authentication question and a corresponding answer in step S3, and specifically includes one or more of the following steps:
s31, the service terminal generates an identity verification question and a corresponding answer from the user identity name or identity document number corresponding to the physical address;
s32, the service terminal generates an authentication question and a corresponding answer according to the reserved information bound with the physical address, wherein the reserved information is numbers, characters, symbols or any combination;
s33, the service terminal generates several authentication questions according to the authentication mechanism, the user selects at least one authentication question and provides the corresponding answer, thereby generating the authentication database and binding with the physical address of the user, and immediately selects the authentication question and the corresponding answer in the authentication database after triggering the authentication instruction.
3. The one-click call answering method according to claim 1, wherein in step S4, the service terminal records the call between the answering person and the user to generate a voice file, adds a tag, and then binds the tag with the physical address information of the user.
4. The one-touch call answering method according to claim 1, wherein when the shopping order is an item in step S4, the answering person fills in and generates the shipping address according to the user 'S specification address, or the answering person generates the shipping address according to the user' S confirmation using an address previously bound to the user 'S physical address, or the answering person generates the shipping address according to an address sent from a positioning system built in the user' S mobile phone.
5. The one-touch call answering method according to claim 1, wherein, before the user completes internet shopping in step S5, the service terminal issues a reminder message at a expiration date of the coupon or a set time before the set consumption date, and the after-sales person calls the user and issues a reminder.
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| CN202011475284.1A CN112581225B (en) | 2020-12-14 | 2020-12-14 | One-key type call answering method |
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| CN202011475284.1A CN112581225B (en) | 2020-12-14 | 2020-12-14 | One-key type call answering method |
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| CN112581225A (en) | 2021-03-30 |
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