CN112199591A - Air ticket checking and booking method, server and medium based on social software chat window - Google Patents
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Abstract
The invention provides a method for realizing real-time checking and booking of air tickets by a chat window based on social software, which comprises the following steps: acquiring a user air ticket checking request in a social software chat window; acquiring information input by a user in a chat window of current social software; screening out information conforming to a preset instruction format according to information input by a user; analyzing the information conforming to the instruction format to obtain a field conforming to the query request to the navigation server; sending the field to a navigation server for query; receiving query data returned by the navigation server, and screening the query data according to the content of the user request; and sending the query content meeting the user request to a chat window of the current social software to reply to the user. By the method: the user inputs a simple instruction in a chat window of the social software to realize quick ticket checking and booking, and the use is more convenient. By setting the screening requirement on the result in a simple instruction, the frequency of re-screening after returning the result is reduced, and therefore the query efficiency is improved.
Description
Technical Field
The invention relates to the technical field of data processing, in particular to an air ticket checking and booking method based on a social software chat window, a background server and a medium.
Background
Currently, order takers of travel agency line wholesalers communicate with their downstream customers primarily through social software chat windows. There are two main ways for the current ticket inquiry and reservation of the order taker of the travel agency line wholesaler: the first method comprises the following steps: submitting a choice query through a third party application or form on a web page, re-screening the returned data, and then entering passenger information for booking, which has the disadvantages of: the user needs to click the options for multiple times through the mouse, and the results are screened according to the conditions after being returned, so that the efficiency is low. And the second method comprises the following steps: the manual mode, which carries out information interaction with the ticket agent operator through social software online, has the following defects: manual processing is inefficient, and the speed and accuracy of query results are affected by the level of ticket operator competence.
Disclosure of Invention
Aiming at the defects in the prior art, the air ticket checking and booking method based on the social software chat window, the background server and the medium provided by the embodiment of the invention have the advantages that a user does not need to switch an application system, the operation is simple and convenient, and the working efficiency and the air ticket checking accuracy can be improved.
In a first aspect, the invention provides a method for realizing real-time airline ticket checking and booking based on a chat window of social software, which comprises the following steps:
acquiring a user air ticket checking request in a social software chat window;
acquiring information input by a user in a chat window of current social software;
screening out information conforming to a preset instruction format according to information input by a user;
analyzing the information conforming to the instruction format to obtain a field conforming to the query request to the navigation server;
sending the field to a navigation server for query;
receiving query data returned by a navigation server, and screening the query data according to the content of a user request;
and sending the query content meeting the user request to a chat window of the current social software to reply to the user.
Optionally, the preset instruction format is different keyword combination formats according to different travel categories, and each category of keywords is distinguished at intervals by using spaces.
Optionally, the trip category includes a round trip, and the keyword combination of the preset instruction format corresponding to the round trip includes: departure date, departure city, destination city, and travel days, including the day of departure.
Optionally, the run category includes a gap run, and the keyword combination of the preset instruction format corresponding to the gap run includes: departure date, departure city, first destination city or second destination city and travel days, the first destination city and the second destination city are distinguished at intervals by using slashes.
Optionally, the journey category includes a linkage, and the keyword combination of the preset instruction format corresponding to the linkage includes: departure date, departure city, first destination city, second destination city, and number of days of stay in first city.
Optionally, the travel category includes an airport distinction used for showing only flights of a set airport, and the preset instruction corresponding to the airport distinction at least includes: departure date, departure airport name, and destination airport name.
Optionally, the travel category includes airline selections including displaying only setup airline information, excluding setup airline information, and double trips to and from the same airline.
In a second aspect, the background server provided by the embodiments of the present invention includes a processor, an input device, an output device, and a memory, where the processor, the input device, the output device, and the memory are connected to each other, the memory is used for storing a computer program, the computer program includes program instructions, and the processor is configured to call the program instructions to execute the method described in the foregoing embodiments.
In a third aspect, an embodiment of the present invention provides a computer-readable storage medium, in which a computer program is stored, the computer program including program instructions, which, when executed by a processor, cause the processor to execute the method described in the above embodiment.
The invention has the beneficial effects that:
according to the method for realizing real-time air ticket checking and booking based on the chat window of the social software, the order taker of the travel agency line wholesaler can quickly check and book the air ticket by inputting a simple instruction in the chat window of the social software without switching an application system, and a user can more conveniently use time-saving input through a keyboard than multi-time selection of clicking of a mouse. By setting the screening requirement on the result in a simple instruction, the frequency of re-screening after returning the result is reduced, and therefore the query efficiency is improved. Because the flight information is directly connected with the flight information database, real-time flight and price information is provided.
The embodiment of the invention provides a background server and a computer storage medium, and has the same beneficial effects as the method for realizing real-time air ticket checking and booking based on the chat window of the social software.
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In order to more clearly illustrate the detailed description of the invention or the technical solutions in the prior art, the drawings that are needed in the detailed description of the invention or the prior art will be briefly described below. Throughout the drawings, like elements or portions are generally identified by like reference numerals. In the drawings, elements or portions are not necessarily drawn to scale.
Fig. 1 is a flowchart illustrating a method for implementing real-time airline ticket booking through a social software-based chat window according to a first embodiment of the present invention;
fig. 2 shows a block diagram of a background server according to a second embodiment of the present invention.
Detailed Description
The technical solutions in the embodiments of the present invention will be clearly and completely described below with reference to the drawings in the embodiments of the present invention, and it is obvious that the described embodiments are some, not all, embodiments of the present invention. All other embodiments, which can be derived by a person skilled in the art from the embodiments given herein without making any creative effort, shall fall within the protection scope of the present invention.
It will be understood that the terms "comprises" and/or "comprising," when used in this specification and the appended claims, specify the presence of stated features, integers, steps, operations, elements, and/or components, but do not preclude the presence or addition of one or more other features, integers, steps, operations, elements, components, and/or groups thereof.
It is also to be understood that the terminology used in the description of the invention herein is for the purpose of describing particular embodiments only and is not intended to be limiting of the invention. As used in the specification of the present invention and the appended claims, the singular forms "a," "an," and "the" are intended to include the plural forms as well, unless the context clearly indicates otherwise.
It should be further understood that the term "and/or" as used in this specification and the appended claims refers to and includes any and all possible combinations of one or more of the associated listed items.
As used in this specification and the appended claims, the term "if" may be interpreted contextually as "when", "upon" or "in response to a determination" or "in response to a detection". Similarly, the phrase "if it is determined" or "if a [ described condition or event ] is detected" may be interpreted contextually to mean "upon determining" or "in response to determining" or "upon detecting [ described condition or event ]" or "in response to detecting [ described condition or event ]".
It is to be noted that, unless otherwise specified, technical or scientific terms used herein shall have the ordinary meaning as understood by those skilled in the art to which the invention pertains.
As shown in fig. 1, a flowchart of a method for implementing real-time airline ticket booking through a chat window based on social software according to a first embodiment of the present invention is shown, where the method includes the following steps:
and S1, acquiring the user' S air ticket checking request in the social software chat window.
And S2, acquiring the information input by the user in the chat window of the current social software.
And S3, screening out information conforming to the preset instruction format according to the information input by the user.
And S4, analyzing the information conforming to the instruction format to obtain a field conforming to the query request from the navigation server.
And S5, sending the field to a navigation server for inquiry.
And S6, receiving the query data returned by the navigation server, and screening the query data according to the content requested by the user.
And S7, sending the query content meeting the user request to the chat window of the current social software to reply to the user.
Since social software is used by a large number of people at present, such as WeChat, qq, and the like, order takers of travel agency line wholesalers communicate with their downstream customers mainly by WeChat. The method for realizing real-time check and order of the air tickets through the chat window based on the social software can be realized by adopting the public numbers or the common micro signals in the implementation process, and can realize single conversation or group chat by adopting the common micro signals and reply to inquiry requests provided by a plurality of users. The public number is used for illustration in the present embodiment. The user pays attention to the public number, the user inputs a request of air ticket inquiry or reservation in the WeChat chat window, the background server obtains the request of the user, obtains information input by the user in the chat window, judges whether the input information accords with a preset instruction format or not according to the input information, and screens out the information which accords with the preset instruction format. The preset instruction format is convenient for the background server to quickly and accurately acquire the information input by the user. The background server analyzes the screened information which accords with the preset instruction format to obtain a field which accords with the inquiry request to a navigation message (middle navigation message) server, the field is sent to the navigation message server to be inquired, the navigation message server returns inquiry data, the background server receives the inquiry data returned by the navigation message server, screens the inquiry data according to the user request content, and sends the inquiry content which accords with the user request to a chat window of the current social software to reply the user. And (4) screening the query data according to the content requested by the user, wherein the most concerned of the general travel agency line wholesaler order taker is the price, and then screening according to the price and displaying the flight information with lower price. Therefore, the screening result obtained by the query is closer to the user request, the obtained data is more accurate, the time for the user to check the query content can be reduced, and the query efficiency is improved. Because the inquiry is directly requested to the navigation server, and the navigation server provides real-time flight and price information, the inquiry result is very accurate.
In this embodiment, the preset instruction format adopts different formats according to different situations. The preset instruction format is that different keyword combination formats are adopted according to different travel categories, and each category of keywords are distinguished at intervals by adopting spaces.
The stroke category comprises a single pass, and the keyword combination of the preset instruction format corresponding to the single pass comprises: and the keywords are distinguished at intervals by adopting spaces. If the user wants to inquire one-way tickets on a certain day, the user can input '10.1 Beijing Chengdu' in the WeChat chat window, the background server acquires the input information of the user and analyzes the input information to inquire the air tickets from Beijing to Chengdu in 10 months and 1 days of the year. The background server sends the inquired fields to the navigation message server, the navigation message server inquires according to the inquired fields and feeds the inquiry result back to the background server, and the background server displays the inquiry result through the chat window. The user can inquire the latest air ticket information in real time, the inquiry speed is high, and the inquired information is accurate.
The travel category comprises round trips, and the keyword combination of the preset instruction format corresponding to the round trips comprises: departure date, departure city, destination city, and travel days, including the day of departure. If the user wants to inquire the round-trip air ticket, the user inputs '10.1 Beijing Chengdu 5' in the chat window, wherein 5 comprises the departure day, the background server acquires the input information of the user, and analyzes the round-trip air ticket that the user wants to inquire about 10 months and 1 days in the current year from Beijing departure to Chengdu, and 10 months and 5 days from Chengdu to Beijing from Chengdu.
The stroke category comprises a gap stroke, and the keyword combination of the preset instruction format corresponding to the gap stroke comprises: departure date, departure city, first destination city or second destination city and travel days, the first destination city and the second destination city are distinguished at intervals by using slashes. For example: the user inputs '10.1 Beijing Chengdu/Chongqing 5' in the chat window, the information analyzed by the background server is to inquire the round-trip ticket from Beijing to Chengdu or Chongqing at 10 month and 1 day of the year, and from Chengdu or Chongqing to Beijing at 10 month and 5 days of the year.
The journey type comprises a linkage, and the keyword combination of the preset instruction format corresponding to the linkage comprises: departure date, departure city, first destination city, second destination city, and number of days of stay in first city. For example: the user inputs '10.1 Beijing Chengdu Xiamen 2' in the chat window, the information analyzed by the background server inquires the airline tickets from Beijing to Chengdu in the current year 10, 1 and from Chengdu to Xiamen in the current year 10, 2 and 10.
The travel category comprises airport distinguishing which is used for displaying only flights of a set airport, and the preset instruction corresponding to the airport distinguishing at least comprises the following steps: departure date, departure airport name, and destination airport name. For example: the user inputs '10.1 capital Chengdu 5' in the chat window, the information analyzed by the background server inquires the air tickets from the capital airport to the capital airport in the 10 th and 1 st day of the year and the round-trip air tickets from the capital airport in the 10 th and 5 th day of the year, the background server sends the inquiry field to the airline letter server, the airline letter server inquires according to the inquiry field and displays the flight information of the capital airport through the chat window.
The travel category includes airline selections including displaying only information to set airlines, excluding information to set airlines, and double trips to and from the same airline. When only the information of the airline company is displayed, the user inputs '10.1 capital Chengdu 5 CZ' in the chat window, the information analyzed by the background server inquires the air tickets from the capital airport to the capital airport in the 10 th and 1 st day of the year, the round-trip air tickets from the capital airport in the 10 th and 5 th day of the year, and only the flight information of the airline company in the southern China is displayed. When the information of the airline company is excluded, the user inputs '10.1 Daxing Chengdu 5-KN' in the chat window, the information analyzed by the background server inquires the air tickets from the Daxing airport to the Chengdu in the 10 th and 1 st day of the year and the round-trip air tickets from the Chengdu to the Daxing airport in the 10 th and 5 th of the year, and filters out the flight information of the joint airline company, namely the flight information of the joint aviation is not displayed. When the same airline company is used for two trips, a user inputs '10.1 Daxing Chengdu 5S' in a chat window, the information analyzed by the background server inquires the air ticket from the Daxing airport to the Chengdu in 10 months and 1 day of the year and the air ticket from the Chengdu to the Daxing airport in 10 months and 5 days of the year, the trips are changed involuntarily, and the return trip enjoys the flight information changed freely.
The travel category includes a number of people limit in a format that adds a Chinese number to the end of all above formats, such as: the user inputs '10.1 Daxing Chengdu 5 Sfour' in a chat window, the information analyzed by the background server inquires the air tickets from the Daxing airport to the Chengdu in the 10 th and 1 st of the year and the round-trip air tickets from the Chengdu to the Daxing airport in the 10 th and 5 th of the year, the going journey is changed involuntarily, the return journey enjoys the flight information changed freely, but the flight information of less than four tickets needs to be filtered.
According to the method for realizing real-time air ticket checking and booking based on the chat window of the social software, the order taker of the travel agency line wholesaler can quickly check and book the air ticket by inputting a simple instruction in the chat window of the social software without switching an application system, and a user can more conveniently use time-saving input through a keyboard than multi-time selection of clicking of a mouse. By setting the screening requirement on the result in a simple instruction, the frequency of re-screening after returning the result is reduced, and therefore the query efficiency is improved. Because the flight information is directly connected with the flight information database, real-time flight and price information is provided.
In another embodiment of the present invention, as shown in fig. 2, a backend server is provided, where the backend server includes a processor, an input device, an output device, and a memory, where the processor, the input device, the output device, and the memory are connected to each other, the memory is used to store a computer program, and the computer program includes program instructions, and the processor is configured to call the program instructions to execute the method described in the first embodiment.
It should be understood that in the embodiments of the present invention, the Processor may be a Central Processing Unit (CPU), and the Processor may also be other general purpose processors, Digital Signal Processors (DSPs), Application Specific Integrated Circuits (ASICs), Field Programmable Gate Arrays (FPGAs) or other Programmable logic devices, discrete Gate or transistor logic devices, discrete hardware components, etc. A general purpose processor may be a microprocessor or the processor may be any conventional processor or the like.
The input device may include a touch pad, a fingerprint sensor (for collecting fingerprint information of a user and direction information of the fingerprint), a microphone, etc., and the output device may include a display (LCD, etc.), a speaker, etc.
The memory may include both read-only memory and random access memory, and provides instructions and data to the processor. The portion of memory may also include non-volatile random access memory. For example, the memory may also store device type information.
In a specific implementation, the processor, the input device, and the output device described in the embodiments of the present invention may execute the implementation described in the method embodiments provided in the embodiments of the present invention, and may also execute the implementation described in the system embodiments in the embodiments of the present invention, which is not described herein again.
In another embodiment of the present invention, a computer-readable storage medium is also provided, in which a computer program is stored, the computer program comprising program instructions which, when executed by a processor, cause the processor to perform the method described in the first embodiment above.
The computer readable storage medium may be an internal storage unit of the terminal described in the foregoing embodiment, for example, a hard disk or a memory of the terminal. The computer readable storage medium may also be an external storage device of the terminal, such as a plug-in hard disk, a Smart Media Card (SMC), a Secure Digital (SD) Card, a Flash memory Card (Flash Card), and the like provided on the terminal. Further, the computer-readable storage medium may also include both an internal storage unit and an external storage device of the terminal. The computer-readable storage medium is used for storing the computer program and other programs and data required by the terminal. The computer readable storage medium may also be used to temporarily store data that has been output or is to be output.
Those of ordinary skill in the art will appreciate that the elements and algorithm steps of the examples described in connection with the embodiments disclosed herein may be embodied in electronic hardware, computer software, or combinations of both, and that the components and steps of the examples have been described in a functional general in the foregoing description for the purpose of illustrating clearly the interchangeability of hardware and software. Whether such functionality is implemented as hardware or software depends upon the particular application and design constraints imposed on the implementation. Skilled artisans may implement the described functionality in varying ways for each particular application, but such implementation decisions should not be interpreted as causing a departure from the scope of the present invention.
It can be clearly understood by those skilled in the art that, for convenience and brevity of description, the specific working processes of the terminal and the unit described above may refer to the corresponding processes in the foregoing method embodiments, and are not described herein again.
In the several embodiments provided in the present application, it should be understood that the disclosed terminal and method can be implemented in other manners. For example, the above-described apparatus embodiments are merely illustrative, and for example, the division of the units is only one logical division, and other divisions may be realized in practice, for example, a plurality of units or components may be combined or integrated into another system, or some features may be omitted, or not executed. In addition, the shown or discussed mutual coupling or direct coupling or communication connection may be an indirect coupling or communication connection through some interfaces, devices or units, and may also be an electric, mechanical or other form of connection.
Finally, it should be noted that: the above embodiments are only used to illustrate the technical solution of the present invention, and not to limit the same; while the invention has been described in detail and with reference to the foregoing embodiments, it will be understood by those skilled in the art that: the technical solutions described in the foregoing embodiments may still be modified, or some or all of the technical features may be equivalently replaced; such modifications and substitutions do not depart from the spirit and scope of the present invention, and they should be construed as being included in the following claims and description.
Claims (9)
1. A chat window real-time air ticket checking and booking method based on social software is characterized by comprising the following steps:
acquiring a user air ticket checking request in a social software chat window;
acquiring information input by a user in a chat window of current social software;
screening out information conforming to a preset instruction format according to information input by a user;
analyzing the information conforming to the instruction format to obtain a field conforming to the query request to the navigation server;
sending the field to a navigation server for query;
receiving query data returned by a navigation server, and screening the query data according to the content of a user request;
and sending the query content meeting the user request to a chat window of the current social software to reply to the user.
2. The method of claim 1, wherein the predetermined command format is different keyword combination formats according to different travel categories, and each keyword category is distinguished from each other at intervals by using spaces.
3. The method of claim 2, wherein the travel category comprises a round trip, and the key combination of the preset instruction format corresponding to the round trip comprises: departure date, departure city, destination city, and travel days, including the day of departure.
4. The method of claim 2, wherein the run category comprises a gap run, and the keyword combination of the preset instruction format corresponding to the gap run comprises: departure date, departure city, first destination city or second destination city and travel days, the first destination city and the second destination city are distinguished at intervals by using slashes.
5. The method of claim 2, wherein the travel category comprises a link, and the keyword combination of the preset instruction format corresponding to the link comprises: departure date, departure city, first destination city, second destination city, and number of days of stay in first city.
6. The method of claim 2, wherein the travel category comprises an airport differentiation for displaying only flights at a designated airport, and the predetermined instructions for the airport differentiation comprise at least: departure date, departure airport name, and destination airport name.
7. The method of claim 6, wherein the travel category comprises an airline selection comprising displaying only setup airline information, excluding setup airline information, and double trips to and from the same airline.
8. A backend server comprising a processor, an input device, an output device and a memory, the processor, the input device, the output device and the memory being interconnected, the memory being for storing a computer program, the computer program comprising program instructions, characterized in that the processor is configured to invoke the program instructions to perform the method according to any one of claims 1 to 7.
9. A computer-readable storage medium, characterized in that the computer storage medium stores a computer program comprising program instructions that, when executed by a processor, cause the processor to perform the method according to any of claims 1-7.
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| CN202011078200.0A CN112199591B (en) | 2020-10-10 | 2020-10-10 | Air ticket checking and booking method, server and medium based on social software chat window |
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| CN202011078200.0A CN112199591B (en) | 2020-10-10 | 2020-10-10 | Air ticket checking and booking method, server and medium based on social software chat window |
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