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CN112132653A - Order processing method, device, medium and terminal equipment - Google Patents

Order processing method, device, medium and terminal equipment Download PDF

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Publication number
CN112132653A
CN112132653A CN202010917811.3A CN202010917811A CN112132653A CN 112132653 A CN112132653 A CN 112132653A CN 202010917811 A CN202010917811 A CN 202010917811A CN 112132653 A CN112132653 A CN 112132653A
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Prior art keywords
contact list
sale
processing
corresponding contact
type
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Inventor
陈颖甄
黄务实
吴万斌
李远明
陈育鸿
黄文洲
蔡文峰
陈豪飞
何念
韦森南
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Lvshou Health Industry Group Co ltd
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Lvshou Health Industry Group Co ltd
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Priority to CN202010917811.3A priority Critical patent/CN112132653A/en
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    • GPHYSICS
    • G06COMPUTING; CALCULATING OR COUNTING
    • G06QINFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q30/00Commerce
    • G06Q30/06Buying, selling or leasing transactions
    • G06Q30/0601Electronic shopping [e-shopping]
    • G06Q30/0633Lists, e.g. purchase orders, compilation or processing
    • G06Q30/0635Processing of requisition or of purchase orders
    • G06Q30/0637Approvals
    • GPHYSICS
    • G06COMPUTING; CALCULATING OR COUNTING
    • G06QINFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00Administration; Management
    • G06Q10/08Logistics, e.g. warehousing, loading or distribution; Inventory or stock management
    • G06Q10/083Shipping
    • G06Q10/0837Return transactions
    • GPHYSICS
    • G06COMPUTING; CALCULATING OR COUNTING
    • G06QINFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q20/00Payment architectures, schemes or protocols
    • G06Q20/38Payment protocols; Details thereof
    • G06Q20/40Authorisation, e.g. identification of payer or payee, verification of customer or shop credentials; Review and approval of payers, e.g. check credit lines or negative lists
    • G06Q20/407Cancellation of a transaction
    • GPHYSICS
    • G06COMPUTING; CALCULATING OR COUNTING
    • G06QINFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q30/00Commerce
    • G06Q30/01Customer relationship services
    • G06Q30/015Providing customer assistance, e.g. assisting a customer within a business location or via helpdesk
    • G06Q30/016After-sales

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  • Business, Economics & Management (AREA)
  • Accounting & Taxation (AREA)
  • Engineering & Computer Science (AREA)
  • Finance (AREA)
  • General Business, Economics & Management (AREA)
  • Theoretical Computer Science (AREA)
  • Strategic Management (AREA)
  • Physics & Mathematics (AREA)
  • Economics (AREA)
  • General Physics & Mathematics (AREA)
  • Development Economics (AREA)
  • Marketing (AREA)
  • Computer Security & Cryptography (AREA)
  • Entrepreneurship & Innovation (AREA)
  • Human Resources & Organizations (AREA)
  • Operations Research (AREA)
  • Quality & Reliability (AREA)
  • Tourism & Hospitality (AREA)
  • Management, Administration, Business Operations System, And Electronic Commerce (AREA)

Abstract

The invention discloses an order processing method, which comprises the following steps: obtaining order information, confirming the quantity of products according to the order information and respectively generating a contact list for each product; receiving an after-sale processing instruction, determining a product required to be subjected to after-sale processing and extracting a contact list corresponding to the product required to be subjected to after-sale processing; performing after-sale treatment according to the after-sale treatment type and the corresponding contact list; according to the technical scheme, the contact list is correspondingly generated for a single product in an order, and the contact list is independently processed after sale according to the after-sale type of the product, so that the technical problems that the work efficiency of consultants is seriously influenced and a large amount of time is wasted due to complicated operation in the process of repeatedly processing the same order in the prior art are solved, the work efficiency of workers is improved, and the time cost is saved.

Description

Order processing method, device, medium and terminal equipment
Technical Field
The present invention relates to the field of information processing technologies, and in particular, to an order processing method, apparatus, medium, and terminal device.
Background
In a conventional online shopping mode, one order may contain multiple products. The consultant may assist the customer in applying for a change or refund process in view of the presence of worker negligence or product damage during transport, resulting in a missed product or damaged product packaging. If the customer is unsatisfied with the product after using the product, the product can be returned and the after-sale staff can follow up, so that the customer complaints can be reduced, and the customer has a pleasant shopping experience.
But since one order may purchase multiple products, these products may have different problems. There are different processing schemes for these problems, such as changing, refunding, unredeemed refunding, reimbursing, and so on. In practical application, when a worker processes different processes for a plurality of products in the same order, the worker needs to perform corresponding operations in the same order, but since not all the products in the same order can perform the same processing, in the prior art, the work efficiency of the consultant is seriously affected due to complex operations in the process of repeatedly processing the same order, and a lot of time is wasted.
Disclosure of Invention
The invention provides an order processing method, which solves the technical problems that the work efficiency of consultants is seriously influenced and a large amount of time is wasted due to complex operation in the process of repeatedly processing the same order in the prior art.
In order to solve the above technical problem, an embodiment of the present invention provides an order processing method, including:
obtaining order information, confirming the quantity of products according to the order information and respectively generating a contact list for each product;
receiving an after-sale processing instruction, determining a product required to be subjected to after-sale processing and extracting a contact list corresponding to the product required to be subjected to after-sale processing;
and performing after-sale treatment according to the after-sale treatment type and the corresponding contact list.
Preferably, the after-market treatment types include: a refund type;
the step of performing after-sale processing according to the after-sale processing type and the corresponding contact list comprises the following steps: and inputting a refund record in the corresponding contact list, and settling the corresponding contact list after confirming the refund.
Preferably, the after-market treatment types include: a type of change of goods;
the step of performing after-sale processing according to the after-sale processing type and the corresponding contact list comprises the following steps: and entering a change record in the corresponding contact list, and settling the corresponding contact list after the receipt is confirmed.
Preferably, the after-market treatment types include: a replenishment type;
the step of performing after-sale processing according to the after-sale processing type and the corresponding contact list comprises the following steps: and inputting a replenishment record in the corresponding contact list, and settling the corresponding contact list after the receipt is confirmed.
Accordingly, an embodiment of the present invention provides an order processing apparatus, including:
the contact list generating module is used for acquiring order information, confirming the product quantity according to the order information and respectively generating a contact list for a single product;
the contact list extraction module is used for receiving the after-sale processing instruction, determining a product needing after-sale processing and extracting a contact list corresponding to the product needing after-sale processing;
and the after-sale processing module is used for performing after-sale processing according to the after-sale processing type and the corresponding contact list.
Preferably, the after-market treatment types include: a refund type;
the after-market processing module comprises: and the refund unit is used for inputting a refund record in the corresponding contact list and settling the corresponding contact list after confirming the refund.
Preferably, the after-market treatment types include: a type of change of goods;
the after-market processing module comprises: and the goods changing unit is used for inputting goods changing records in the corresponding contact list and settling the corresponding contact list after the receipt is confirmed.
Preferably, the after-market treatment types include: a replenishment type;
the after-market processing module comprises: and the replenishment unit is used for inputting a replenishment record in the corresponding contact list and settling the corresponding contact list after the receipt is confirmed.
An embodiment of the present invention further provides a computer-readable storage medium, where the computer-readable storage medium includes a stored computer program; wherein the computer program, when executed, controls an apparatus in which the computer-readable storage medium is located to perform the order processing method according to any one of the above.
An embodiment of the present invention further provides a terminal device, which includes a processor, a memory, and a computer program stored in the memory and configured to be executed by the processor, where the processor implements the order processing method according to any one of the above items when executing the computer program.
Compared with the prior art, the embodiment of the invention has the following beneficial effects:
according to the technical scheme, the contact list is correspondingly generated for a single product in an order, and the contact list is independently processed after sale according to the after-sale type of the product, so that the technical problems that the work efficiency of consultants is seriously influenced and a large amount of time is wasted due to complicated operation in the process of repeatedly processing the same order in the prior art are solved, the work efficiency of workers is improved, and the time cost is saved.
Drawings
FIG. 1: the steps of the order processing method provided by the embodiment of the invention are a flow chart;
FIG. 2: the present invention provides a schematic structural diagram of an order processing apparatus.
Detailed Description
The technical solutions in the embodiments of the present invention will be clearly and completely described below with reference to the drawings in the embodiments of the present invention, and it is obvious that the described embodiments are only a part of the embodiments of the present invention, and not all of the embodiments. All other embodiments, which can be derived by a person skilled in the art from the embodiments given herein without making any creative effort, shall fall within the protection scope of the present invention.
Example one
Referring to fig. 1, a flowchart of steps of an order processing method according to an embodiment of the present invention is shown, where the method includes steps 101 to 103, and each step includes the following steps:
step 101, obtaining order information, confirming product quantity according to the order information and respectively generating a contact list for a single product.
Step 102, receiving an after-sale processing instruction, determining a product requiring after-sale processing and extracting a contact list corresponding to the product requiring after-sale processing.
And 103, performing after-sale treatment according to the after-sale treatment type and the corresponding contact list.
Specifically, there may be a contact list established by the consultant side first, and then the corresponding contact list is distributed to the back-end. The consultant end follows up the contact list, when the warehouse receives returned products, the warehouse can perform returned goods processing, then corresponding returned goods information can be distributed to a corresponding after-sale end to be processed, after the after-sale is performed with return visit, the after-sale operation is performed according to the after-sale processing type. There are a variety of types of after-market treatments, commonly: a refund type, a change type, a restock type, and other types.
Wherein when the post-sale processing type comprises a refund type; the step of performing after-sale processing according to the after-sale processing type and the corresponding contact list comprises the following steps: and inputting a refund record in the corresponding contact list, and settling the corresponding contact list after confirming the refund.
Wherein when the after-market processing type comprises a change type; the step of performing after-sale processing according to the after-sale processing type and the corresponding contact list comprises the following steps: and entering a change record in the corresponding contact list, and settling the corresponding contact list after the receipt is confirmed.
Wherein when the after-market processing type comprises a replenishment type; the step of performing after-sale processing according to the after-sale processing type and the corresponding contact list comprises the following steps: and inputting a replenishment record in the corresponding contact list, and settling the corresponding contact list after the receipt is confirmed.
According to the technical scheme, the contact list is correspondingly generated for a single product in an order, and the contact list is independently processed after sale according to the after-sale type of the product, so that the technical problems that the work efficiency of consultants is seriously influenced and a large amount of time is wasted due to complicated operation in the process of repeatedly processing the same order in the prior art are solved, the work efficiency of workers is improved, and the time cost is saved.
Example two
Accordingly, referring to fig. 2, a schematic structural diagram of an order processing apparatus according to an embodiment of the present invention includes:
the contact list generating module is used for acquiring order information, confirming the product quantity according to the order information and respectively generating a contact list for a single product;
the contact list extraction module is used for receiving the after-sale processing instruction, determining a product needing after-sale processing and extracting a contact list corresponding to the product needing after-sale processing;
and the after-sale processing module is used for performing after-sale processing according to the after-sale processing type and the corresponding contact list.
In this embodiment, the after-market processing types include: a refund type; the after-market processing module comprises: and the refund unit is used for inputting a refund record in the corresponding contact list and settling the corresponding contact list after confirming the refund.
In this embodiment, the after-market processing types include: a type of change of goods; the after-market processing module comprises: and the goods changing unit is used for inputting goods changing records in the corresponding contact list and settling the corresponding contact list after the receipt is confirmed.
In this embodiment, the after-market processing types include: a replenishment type; the after-market processing module comprises: and the replenishment unit is used for inputting a replenishment record in the corresponding contact list and settling the corresponding contact list after the receipt is confirmed.
EXAMPLE III
An embodiment of the present invention further provides a computer-readable storage medium, where the computer-readable storage medium includes a stored computer program; wherein, when running, the computer program controls the device where the computer readable storage medium is located to execute the order processing method according to any of the above embodiments.
Example four
An embodiment of the present invention further provides a terminal device, where the terminal device includes a processor, a memory, and a computer program stored in the memory and configured to be executed by the processor, and the processor implements the order processing method according to any of the above embodiments when executing the computer program.
Preferably, the computer program may be divided into one or more modules/units (e.g., computer program) that are stored in the memory and executed by the processor to implement the invention. The one or more modules/units may be a series of computer program instruction segments capable of performing specific functions, which are used for describing the execution process of the computer program in the terminal device.
The Processor may be a Central Processing Unit (CPU), other general purpose Processor, a Digital Signal Processor (DSP), an Application Specific Integrated Circuit (ASIC), an off-the-shelf Programmable Gate Array (FPGA) or other Programmable logic device, a discrete Gate or transistor logic device, a discrete hardware component, etc., the general purpose Processor may be a microprocessor, or the Processor may be any conventional Processor, the Processor is a control center of the terminal device, and various interfaces and lines are used to connect various parts of the terminal device.
The memory mainly includes a program storage area and a data storage area, wherein the program storage area may store an operating system, an application program required for at least one function, and the like, and the data storage area may store related data and the like. In addition, the memory may be a high speed random access memory, may also be a non-volatile memory, such as a plug-in hard disk, a Smart Media Card (SMC), a Secure Digital (SD) Card, a Flash Card (Flash Card), and the like, or may also be other volatile solid state memory devices.
It should be noted that the terminal device may include, but is not limited to, a processor and a memory, and those skilled in the art will understand that the terminal device is only an example and does not constitute a limitation of the terminal device, and may include more or less components, or combine some components, or different components.
The above-mentioned embodiments are provided to further explain the objects, technical solutions and advantages of the present invention in detail, and it should be understood that the above-mentioned embodiments are only examples of the present invention and are not intended to limit the scope of the present invention. It should be understood that any modifications, equivalents, improvements and the like, which come within the spirit and principle of the invention, may occur to those skilled in the art and are intended to be included within the scope of the invention.

Claims (10)

1. An order processing method, comprising:
obtaining order information, confirming the quantity of products according to the order information and respectively generating a contact list for each product;
receiving an after-sale processing instruction, determining a product required to be subjected to after-sale processing and extracting a contact list corresponding to the product required to be subjected to after-sale processing;
and performing after-sale treatment according to the after-sale treatment type and the corresponding contact list.
2. The order processing method of claim 1, wherein the after-market processing types comprise: a refund type;
the step of performing after-sale processing according to the after-sale processing type and the corresponding contact list comprises the following steps: and inputting a refund record in the corresponding contact list, and settling the corresponding contact list after confirming the refund.
3. The order processing method of claim 1, wherein the after-market processing types comprise: a type of change of goods;
the step of performing after-sale processing according to the after-sale processing type and the corresponding contact list comprises the following steps: and entering a change record in the corresponding contact list, and settling the corresponding contact list after the receipt is confirmed.
4. The order processing method of claim 1, wherein the after-market processing types comprise: a replenishment type;
the step of performing after-sale processing according to the after-sale processing type and the corresponding contact list comprises the following steps: and inputting a replenishment record in the corresponding contact list, and settling the corresponding contact list after the receipt is confirmed.
5. An order processing apparatus, comprising:
the contact list generating module is used for acquiring order information, confirming the product quantity according to the order information and respectively generating a contact list for a single product;
the contact list extraction module is used for receiving the after-sale processing instruction, determining a product needing after-sale processing and extracting a contact list corresponding to the product needing after-sale processing;
and the after-sale processing module is used for performing after-sale processing according to the after-sale processing type and the corresponding contact list.
6. The order processing apparatus of claim 5, wherein the post-sale processing types comprise: a refund type;
the after-market processing module comprises: and the refund unit is used for inputting a refund record in the corresponding contact list and settling the corresponding contact list after confirming the refund.
7. The order processing apparatus of claim 5, wherein the post-sale processing types comprise: a type of change of goods;
the after-market processing module comprises: and the goods changing unit is used for inputting goods changing records in the corresponding contact list and settling the corresponding contact list after the receipt is confirmed.
8. The order processing apparatus of claim 5, wherein the post-sale processing types comprise: a replenishment type;
the after-market processing module comprises: and the replenishment unit is used for inputting a replenishment record in the corresponding contact list and settling the corresponding contact list after the receipt is confirmed.
9. A computer-readable storage medium, characterized in that the computer-readable storage medium comprises a stored computer program; wherein the computer program, when executed, controls an apparatus in which the computer-readable storage medium is located to perform the order processing method of any of claims 1-4.
10. A terminal device comprising a processor, a memory and a computer program stored in the memory and configured to be executed by the processor, the processor implementing the order processing method of any of claims 1-4 when executing the computer program.
CN202010917811.3A 2020-09-03 2020-09-03 Order processing method, device, medium and terminal equipment Pending CN112132653A (en)

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CN202010917811.3A CN112132653A (en) 2020-09-03 2020-09-03 Order processing method, device, medium and terminal equipment

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Application Number Priority Date Filing Date Title
CN202010917811.3A CN112132653A (en) 2020-09-03 2020-09-03 Order processing method, device, medium and terminal equipment

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Cited By (1)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
CN113822736A (en) * 2021-03-04 2021-12-21 北京沃东天骏信息技术有限公司 Service ticket query method and device, readable storage medium and electronic equipment

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JPH0737164A (en) * 1993-07-23 1995-02-07 Tec Corp Commodity sales data processor
JP2004157954A (en) * 2002-11-07 2004-06-03 Biodream Kk Electronic commerce system
CN102324074A (en) * 2011-10-28 2012-01-18 山东城通科技有限公司 Informatization application cluster platform of small and medium enterprises
CN106600299A (en) * 2016-12-29 2017-04-26 江西博瑞彤芸科技有限公司 Data processing method for after-sales service
CN107153966A (en) * 2017-05-22 2017-09-12 环球智达科技(北京)有限公司 Equipment based on sequence number information processing method after sale
CN108376350A (en) * 2017-01-30 2018-08-07 长沙青核桃网络科技有限公司 A kind of intelligent movable ERP order processing technological systems
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CN110390582A (en) * 2019-07-01 2019-10-29 武汉歌云网络科技有限公司 A kind of domestic and international jewelry trade management platform

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JPH0737164A (en) * 1993-07-23 1995-02-07 Tec Corp Commodity sales data processor
JP2004157954A (en) * 2002-11-07 2004-06-03 Biodream Kk Electronic commerce system
CN102324074A (en) * 2011-10-28 2012-01-18 山东城通科技有限公司 Informatization application cluster platform of small and medium enterprises
CN109891453A (en) * 2016-08-31 2019-06-14 希比基株式会社 Order auxiliary system
CN106600299A (en) * 2016-12-29 2017-04-26 江西博瑞彤芸科技有限公司 Data processing method for after-sales service
CN108376350A (en) * 2017-01-30 2018-08-07 长沙青核桃网络科技有限公司 A kind of intelligent movable ERP order processing technological systems
CN107153966A (en) * 2017-05-22 2017-09-12 环球智达科技(北京)有限公司 Equipment based on sequence number information processing method after sale
CN110390582A (en) * 2019-07-01 2019-10-29 武汉歌云网络科技有限公司 A kind of domestic and international jewelry trade management platform

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* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
CN113822736A (en) * 2021-03-04 2021-12-21 北京沃东天骏信息技术有限公司 Service ticket query method and device, readable storage medium and electronic equipment

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Address after: 510000 Lingnan node garden, Yuwei bridge, Huadi Avenue Road, Liwan District, Guangzhou City, Guangdong Province

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Application publication date: 20201225