CN112069440A - System and method for generating dynamic interactive image based on HTML5 intelligent audio-video customer service - Google Patents
System and method for generating dynamic interactive image based on HTML5 intelligent audio-video customer service Download PDFInfo
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Abstract
Description
技术领域technical field
本发明涉及智能音视频技术领域，尤其是一种基于HTML5智能音视频客服生成动态交互图像的系统和方法。The invention relates to the technical field of intelligent audio and video, in particular to a system and method for generating dynamic interactive images based on HTML5 intelligent audio and video customer service.
背景技术Background technique
随着5G时代的来临，云计算、大数据技术的不断的迅速发展，政务行业、金融服务行业、专注于服务行等对于客户服务体验多样化，特别是保险金融服务行业随着监管政策的收紧的同时，服务质量、服务诚信度、服务精准度、服务体验性等的需求也不断的寻求新的服务模式，我国保险行业也将开始全面进入保险科技时代，所以通过科技手段赋能保险服务的发展，将是保险行业未来竞争的核心。With the advent of the 5G era and the continuous and rapid development of cloud computing and big data technologies, the government affairs industry, financial service industry, and service-focused banks have diversified customer service experiences, especially the insurance and financial services industry. At the same time, the demand for service quality, service integrity, service accuracy, service experience, etc. is also constantly seeking new service models. my country's insurance industry will also begin to fully enter the era of insurance technology, so the use of technology to empower insurance services The development of the insurance industry will be the core of future competition in the insurance industry.
发明内容SUMMARY OF THE INVENTION
为了解决上述现有技术中存在的问题，本发明提供一种基于HTML5智能音视频客服生成动态交互图像的系统和方法。In order to solve the above problems in the prior art, the present invention provides a system and method for generating dynamic interactive images based on HTML5 intelligent audio and video customer service.
本发明解决其技术问题所采用的技术方案是：The technical scheme adopted by the present invention to solve its technical problems is:
基于HTML5智能音视频客服生成动态交互图像的系统，包括第一模块、第二模块、第三模块和第四模块；其中：A system for generating dynamic interactive images based on HTML5 intelligent audio and video customer service includes a first module, a second module, a third module and a fourth module; wherein:
第一模块用于制作网页中各种客服场景的视频；The first module is used to make videos of various customer service scenarios in the webpage;
第二模块用于各种客服场景的视频与业务建立完整的配对关系录入；The second module is used to establish a complete pairing relationship between videos and services in various customer service scenarios;
第三模块用于直接捕捉客户在HTML5页面的说话，并录音转文字；The third module is used to directly capture the customer's speech on the HTML5 page, and record and convert it to text;
第四模块用于将相关客服场景的视频显示在网页上。The fourth module is used to display the video of the relevant customer service scene on the webpage.
基于HTML5智能音视频客服生成动态交互图像的方法，包括以下步骤：The method for generating dynamic interactive images based on HTML5 intelligent audio and video customer service includes the following steps:
步骤A、制作网页中各种客服场景的视频；Step A. Make videos of various customer service scenarios in the webpage;
步骤B、各种客服场景的视频与业务建立完整的配对关系；Step B, establish a complete pairing relationship between the videos of various customer service scenarios and the business;
步骤C、在网页直接捕捉客户的说话；Step C, directly capture the customer's speech on the web page;
步骤D、将相关客服场景的视频显示在网页上。Step D, displaying the video of the relevant customer service scene on the webpage.
本发明还具有以下附加技术特征：The present invention also has the following additional technical features:
作为本发明技术方案进一步具体优化的：其中步骤A包括：根据不同应用场景，制作网页中所需的各种客服场景的视频，所述应用场景包括但不限于智能客服中不同用户之间的交互。As a further specific optimization of the technical solution of the present invention: wherein step A includes: according to different application scenarios, making videos of various customer service scenarios required in the webpage, and the application scenarios include but are not limited to interactions between different users in intelligent customer service .
作为本发明技术方案进一步具体优化的：其中步骤B包括：各种客服场景的视频与业务建立完整的配对关系，并保存在客服场景数据库中。As a further specific optimization of the technical solution of the present invention, step B includes: establishing a complete pairing relationship between videos of various customer service scenarios and services, and saving them in the customer service scenario database.
作为本发明技术方案进一步具体优化的：其中步骤C包括：通过HTML5网页直接捕捉客户的说话并生成录音文件并转译成文字。As a further specific optimization of the technical solution of the present invention, step C includes: directly capturing the customer's speech through an HTML5 web page, generating a recording file and translating it into text.
作为本发明技术方案进一步具体优化的：其中步骤D包括：根据网页中捕捉的音频文字，与客服场景数据库匹配生成对应的客服场景视频。As a further specific optimization of the technical solution of the present invention, the step D includes: generating a corresponding customer service scene video by matching with the customer service scene database according to the audio and text captured in the webpage.
本发明和现有技术相比，其优点在于：本发明的第一模块用于制作网页中各种客服场景的视频；第二模块用于各种客服场景的视频与业务建立完整的配对关系录入；第三模块用于直接捕捉客户在HTML5页面的说话，并录音转文字；第四模块用于将相关客服场景的视频显示在网页上。Compared with the prior art, the present invention has the advantages that: the first module of the present invention is used to make videos of various customer service scenarios in the web page; the second module is used to establish a complete pairing relationship between the videos of various customer service scenarios and the business for inputting ; The third module is used to directly capture the customer's speech on the HTML5 page, and record and convert it to text; the fourth module is used to display the video of the relevant customer service scene on the webpage.
本发明的附加方面和优点将在下面的描述中部分给出，部分将从下面的描述中变得明显，或通过本发明的实践了解到。Additional aspects and advantages of the present invention will be set forth, in part, from the following description, and in part will be apparent from the following description, or may be learned by practice of the invention.
附图说明Description of drawings
为了更清楚地说明本发明实施例或现有技术中的技术方案，下面将对实施例或现有技术描述中所需要使用的附图作简单地介绍，显而易见地，下面描述中的附图仅仅是本发明的一些实施例，对于本领域普通技术人员来讲，在不付出创造性劳动的前提下，还可以根据这些附图获得其他的附图。In order to explain the embodiments of the present invention or the technical solutions in the prior art more clearly, the following briefly introduces the accompanying drawings that need to be used in the description of the embodiments or the prior art. Obviously, the accompanying drawings in the following description are only These are some embodiments of the present invention. For those of ordinary skill in the art, other drawings can also be obtained according to these drawings without creative efforts.
图1为本发明的基于HTML5智能音视频客服生成动态交互图像的系统结构示意图；1 is a schematic diagram of the system structure for generating dynamic interactive images based on HTML5 intelligent audio and video customer service of the present invention;
图2为本发明的基于HTML5智能音视频客服生成动态交互图像的方法流程示意图。FIG. 2 is a schematic flowchart of a method for generating dynamic interactive images based on HTML5 intelligent audio and video customer service according to the present invention.
具体实施方式Detailed ways
下面将更详细地描述本发明公开的示例性实施例，这些实施例是为了能够更透彻地理解本发明，并且能够将本发明公开的范围完整的传达给本领域的技术人员。虽然显示了本发明公开的示例性实施例，然而应当理解，本发明而不应被这里阐述的实施例所限制。Exemplary embodiments of the present disclosure will be described in more detail below for the purpose of enabling a more thorough understanding of the present invention and to fully convey the scope of the present disclosure to those skilled in the art. While exemplary embodiments of the present disclosure have been shown, it should be understood that the present invention should not be limited by the embodiments set forth herein.
基于HTML5智能音视频客服生成动态交互图像的系统，包括第一模块、第二模块、第三模块和第四模块；其中：A system for generating dynamic interactive images based on HTML5 intelligent audio and video customer service includes a first module, a second module, a third module and a fourth module; wherein:
第一模块用于制作网页中各种客服场景的视频；The first module is used to make videos of various customer service scenarios in the webpage;
第二模块用于各种客服场景的视频与业务建立完整的配对关系录入；The second module is used to establish a complete pairing relationship between videos and services in various customer service scenarios;
第三模块用于直接捕捉客户在HTML5页面的说话，并录音转文字；The third module is used to directly capture the customer's speech on the HTML5 page, and record and convert it to text;
第四模块用于将相关客服场景的视频显示在网页上。The fourth module is used to display the video of the relevant customer service scene on the webpage.
基于HTML5智能音视频客服生成动态交互图像的方法，包括以下步骤：The method for generating dynamic interactive images based on HTML5 intelligent audio and video customer service includes the following steps:
步骤A、制作网页中各种客服场景的视频；Step A. Make videos of various customer service scenarios in the webpage;
步骤B、各种客服场景的视频与业务建立完整的配对关系；Step B, establish a complete pairing relationship between the videos of various customer service scenarios and the business;
步骤C、在网页直接捕捉客户的说话；Step C, directly capture the customer's speech on the web page;
步骤D、将相关客服场景的视频显示在网页上。Step D, displaying the video of the relevant customer service scene on the webpage.
其中步骤A包括：根据不同应用场景，制作网页中所需的各种客服场景的视频，所述应用场景包括但不限于智能客服中不同用户之间的交互。Step A includes: creating videos of various customer service scenarios required in the webpage according to different application scenarios, the application scenarios including but not limited to interactions between different users in intelligent customer service.
其中步骤B包括：各种客服场景的视频与业务建立完整的配对关系，并保存在客服场景数据库中。Step B includes: establishing a complete pairing relationship between videos of various customer service scenarios and services, and saving them in the customer service scenario database.
其中步骤C包括：通过HTML5网页直接捕捉客户的说话并生成录音文件并转译成文字。The step C includes: directly capturing the customer's speech through an HTML5 web page, generating a recording file and translating it into text.
其中步骤D包括：根据网页中捕捉的音频文字，与客服场景数据库匹配生成对应的客服场景视频。Wherein, step D includes: generating a corresponding customer service scene video by matching with the customer service scene database according to the audio text captured in the webpage.
为使本发明实施例的目的、技术方案和优点更加清楚，上面结合本发明实施例中，对本发明实施例中的技术方案进行了清楚、完整地描述，显然，所描述的实施例是本发明一部分实施例，而不是全部的实施例。通常在此处描述和示出的本发明实施例的组件可以以各种不同的配置来布置和设计。In order to make the purposes, technical solutions and advantages of the embodiments of the present invention clearer, the technical solutions in the embodiments of the present invention are clearly and completely described above in conjunction with the embodiments of the present invention. Obviously, the described embodiments are the present invention. Some examples, but not all examples. The components of the embodiments of the invention generally described and illustrated herein may be arranged and designed in a variety of different configurations.
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| CN109885666A (en) * | 2019-01-18 | 2019-06-14 | 科大国创软件股份有限公司 | A kind of method and system of the intelligent sound customer service robot based on HTML5 |
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| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| US20150193970A1 (en) * | 2012-08-01 | 2015-07-09 | Chengdu Idealsee Technology Co., Ltd. | Video playing method and system based on augmented reality technology and mobile terminal |
| CN106331436A (en) * | 2016-08-26 | 2017-01-11 | 杭州奥点科技股份有限公司 | Cloud program directing system and online audio and video program production method |
| CN107610205A (en) * | 2017-09-20 | 2018-01-19 | 珠海金山网络游戏科技有限公司 | Webpage input audio is generated to the methods, devices and systems of mouth shape cartoon based on HTML5 |
| CN109885666A (en) * | 2019-01-18 | 2019-06-14 | 科大国创软件股份有限公司 | A kind of method and system of the intelligent sound customer service robot based on HTML5 |
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Application publication date: 20201211 |