CN111915275A - Application operation process management method, device and system - Google Patents

Abstract

The invention discloses a process management method, device and system for application operation. The method includes: receiving an application operation request sent by a user; generating an information retrieval request according to the application operation request, and sending the information retrieval request to an operation and maintenance platform for information retrieval to obtain an application corresponding to the application operation request information; match the operation process corresponding to the application operation request in the preset operation process library, determine the application operation tool that needs to be called in the operation process, and send a call request to the application operation tool to process the application operation tool. App action request. The invention realizes the automatic management of the application system, determines the operation process according to the application operation request sent by the user, determines the relevant personnel of the process, and determines and invokes the application operation tool. It avoids manual operation of applications, and does not require cross-department and cross-software platform operation processing, which improves the management efficiency of the application system and improves the operation effect of the application system.

Description

Process management method, device and system for application operation

technical field

The present invention relates to the technical field of computer application system operation, in particular to a process management method, device and system for application operation.

Background technique

With the continuous in-depth development of the "Internet +" economy, more and more enterprises have invested in the development of application systems. After the application system is developed, it needs to be online and various operation and maintenance operations. When it is not suitable for enterprise business activities, it needs to be offline.

The management operation of the above application system requires the participation of different personnel in multiple departments, the execution of multiple operation methods, and multiple operation tools. Therefore, in order to clarify the management and operation process of the application system, many enterprises have formulated application systems in various text forms. Administrative measures or regulations. When applying for application management, the technical personnel need to contact the approvers in turn for approval in accordance with the method or regulations offline, and then contact the operators in turn to execute the application operations in different operating platforms after the approval is approved.

The above application system management processes all require offline manual determination and execution, and it is impossible to automate the configuration process online based on application operation requests, and automate related calls or operations according to the process. In addition, the general application system management process also involves cross-border operations. In the operation processing of departments and cross-software platforms, there have been problems such as reduced application system management operation efficiency, poor management operation execution effect, and application exceptions/accidents.

SUMMARY OF THE INVENTION

In order to solve the problems in the prior art, the embodiments of the present invention provide a process management method, device and system for application operation. The technical solution is as follows:

A first aspect provides a process management method for application operation, the method comprising:

Receive application operation requests sent by users;

Generate an information retrieval request according to the application operation request, and send the information retrieval request to the operation and maintenance platform for information retrieval to obtain application information corresponding to the application operation request;

The operation flow corresponding to the application operation request is obtained by matching in the preset operation flow library, the application operation tool to be called in the operation flow is determined in combination with the application information, and a calling request is sent to the application operation tool to The application operation request is processed.

Further, after the step of receiving the application operation request sent by the user, the method further includes:

Sending the information retrieval request to the operation and maintenance platform for information retrieval to obtain organizational personnel information corresponding to the application operation request;

The contact information of the personnel associated with the operation process is determined according to the organization personnel information, so as to facilitate contacting the personnel associated with the process.

Further, the organization personnel information includes: application personnel information and/or approval personnel information and/or operator information of the application operation request.

Further, when the application operation request is an application online request, determining the application operation tool to be invoked in the operation process according to the application information includes:

According to the operation flow, application online information is sent to the application management tool according to the application information, so that the application management tool performs application online.

Further, the application operation request is an application offline request, and determining the application operation tool to be invoked in the operation process according to the application information includes:

Send offline application confirmation information to the user according to the operation process;

After receiving the offline confirmation information, send the application offline information to the application management tool, and call the application management tool to execute the application offline;

Send a monitoring cancellation request to the application monitoring tool according to the application information, so that the application monitoring tool cancels the application alarm.

Further, after receiving the offline confirmation information, the method further includes:

Send the confirmation information of whether to recycle the machine to the user. If the machine recycling confirmation information is received, send the server recycling information to the host management tool, call the host management tool to recycle the server capacity, and send the server recovery to the application management tool after the server recycling is completed. the application offline request information;

If the machine does not recycle confirmation information is received, the application offline information is directly sent to the application management tool.

Further, before sending the offline application confirmation information to the user according to the operation flow, the method further includes:

sending a request for shielding alarms to the application monitoring tool, so that the application monitoring tool shields the application alarms;

sending an application stop request to the application management tool, so that the application stops the application from running to the management tool;

After the preset time is reached, the offline application confirmation message is sent to the user.

In a second aspect, a process management apparatus for application operation is provided, and the apparatus includes:

The communication module is used to receive the application operation request sent by the user,

and is used to generate an information retrieval request according to the application operation request, and send the information retrieval request to the operation and maintenance platform for information retrieval, so as to obtain application information corresponding to the application operation request;

a process confirmation module, configured to obtain an operation process corresponding to the application operation request by matching in a preset operation process library, and to determine the application operation tool to be called in the operation process in combination with the application information;

The communication module is further configured to call the application operation tool to process the application operation request.

Further, the communication module is further configured to send the information retrieval request to the operation and maintenance platform for information retrieval, so as to obtain organization personnel information corresponding to the application operation request;

The process confirmation module is further configured to determine the contact information of the personnel associated with the operation process according to the organizational personnel information, so as to contact the personnel associated with the process.

Further, the organization personnel information includes: application personnel information and/or approval personnel information and/or operator information of the application operation request.

Further, when the received application operation request is an application online request, the process confirmation module is specifically configured to send the application online information to the application management tool according to the operation process according to the application information, so that the The application management tool performs application rollout.

Further, when the received application operation request is an application offline request, the communication module is specifically configured to:

Send offline application confirmation information to the user according to the operation process;

After receiving the offline confirmation information, send the application offline information to the application management tool, and call the application management tool to execute the application offline;

Send a monitoring cancellation request to the application monitoring tool according to the application information, so that the application monitoring tool cancels the application alarm.

Further, the communication module is also used for:

Send the confirmation information of whether to recycle the machine to the user. If the machine recycling confirmation information is received, send the server recycling information to the host management tool, call the host management tool to recycle the server capacity, and send the server recovery to the application management tool after the server recycling is completed. the application offline request information;

If the machine does not recycle confirmation information is received, the application offline information is directly sent to the application management tool.

Further, the communication module is also used for:

Before sending the offline application confirmation information to the user according to the operation flow, send a request for shielding the alarm to the application monitoring tool, so that the application monitoring tool shields the application alarm;

sending an application stop request to the application management tool, so that the application stops the application from running to the management tool;

After the preset time is reached, the offline application confirmation message is sent to the user.

In a third aspect, a computer system is provided, comprising:

one or more processors; and

A memory associated with the one or more processors, the memory is used to store program instructions, the program instructions, when read and executed by the one or more processors, execute any of the above-mentioned first aspects. method described.

The beneficial effects brought by the technical solutions provided in the embodiments of the present invention are:

The technical solution disclosed by the invention realizes the automatic management of the application system, determines the operation process according to the application operation request sent by the user, determines the relevant personnel of the process, determines the application resource corresponding to the operation request, and determines and invokes the application operation tool. It avoids manual operation of applications, and does not require cross-department and cross-software platform operation processing, which improves the management efficiency of the application system and improves the operation effect of the application system.

Description of drawings

In order to illustrate the technical solutions in the embodiments of the present invention more clearly, the following briefly introduces the accompanying drawings used in the description of the embodiments. Obviously, the accompanying drawings in the following description are only some embodiments of the present invention. For those of ordinary skill in the art, other drawings can also be obtained from these drawings without creative effort.

1 is a flowchart of a process management method for an application operation provided by an embodiment of the present invention;

2 is a schematic diagram of an application online operation process provided by an embodiment of the present invention;

3 is a schematic diagram of an application offline operation process provided by an embodiment of the present invention;

4 is a schematic structural diagram of a flow management device for application operations provided by an embodiment of the present invention;

FIG. 5 is a schematic structural diagram of a computer system according to an embodiment of the present invention.

Detailed ways

In order to make the objectives, technical solutions and advantages of the present invention clearer, the technical solutions in the embodiments of the present invention will be clearly and completely described below with reference to the accompanying drawings in the embodiments of the present invention. Obviously, the described embodiments are only Some, but not all, embodiments of the present invention. Based on the embodiments of the present invention, all other embodiments obtained by those of ordinary skill in the art without creative efforts shall fall within the protection scope of the present invention.

The prior art lacks an automated process management platform for operating the application system, so the operation process of the application system needs to be determined manually, and the operation tools involved in the application operation need to be manually invoked. In addition, manual invocation of operation tools is prone to incomplete, incomplete, and wrong application operations. For example, the corresponding functions are not fully activated when the application is online, the related network is not activated, the database is not configured, and the application is offline when the application is offline. If the package is not completely cleaned, the application configuration is not cleaned, the database configuration is not cleaned, and the network configuration is not cleaned, the alarm information of the application will still be pushed after the application is offline, which affects the troubleshooting of abnormal problems or generates new exceptions/accidents.

In order to solve the above technical problems, the embodiments of the present invention disclose a process management method, device and system for application operation, as shown in FIG. 1 , wherein the method includes:

S1. Receive an application operation request sent by a user.

Wherein, exemplarily, the application operation request includes: application name, operation type, and the operation type may be: application online, testing, function expansion, offline and so on.

S2. Generate an information retrieval request according to the application operation request, and send the information retrieval request to the operation and maintenance platform for information retrieval, so as to obtain application information corresponding to the application operation request.

The operation and maintenance platform stores application information and can provide a retrieval function of the application information. Exemplarily, the operation and maintenance platform may be a data center operation and maintenance management system. The application information may include: application package, configuration package, application associated cluster, associated middleware, and so on.

In another embodiment, the operation and maintenance platform also stores organizational personnel information. Since completing an application operation request often requires the operation and approval of multiple layers of personnel, the method also utilizes the retrieval function of the organization personnel information of the operation and maintenance platform to obtain Process-related personnel to be contacted in the operation process. Specifically, the organization personnel information includes: application personnel information and/or approval personnel information and/or operator information of the application operation request.

S3. Obtain an operation flow corresponding to the application operation request by matching the preset operation flow library, determine the application operation tool to be called in the operation flow in combination with the application information, and issue a calling request to the application operation tool to process the application operation request .

The operation process library stores operation processes corresponding to different operation types. The operation process refers to the steps to be passed and the conditions to be satisfied to perform the application operation. The operation process includes the application operation tool that needs to be called to complete the operation request. The operation type corresponds to the operation process, so the operation process can be determined according to the application operation request, and the application operation tool to be called can be specified according to the operation process. Exemplarily, for the operation process of the application going online, the application operation tool includes: an application management tool and the like. For the operation process of application offline, application operation tools include: application offline tool, application monitoring tool, etc.

After the execution of the application operation tool is completed, the execution result information is returned. After receiving the execution result information, it is compared with the operation process, and the next step in the operation process is entered. After receiving the execution result information returned by the application operation tool, the application status information is generated and sent to the operation and maintenance platform, the message middleware management platform, and the process association personnel to ensure the consistency of information between platforms.

Based on the above steps, the application operation request sent by the user may include: an application online request or an application offline request.

When in step S1, when the application operation request sent by the received user is an application online request, the matching operation process in step S3 matches the application online process, and it is determined that the application operation tools to be invoked in the operation process include:

S31. According to the operation process, send the application online information to the application management tool according to the application information, so that the application management tool executes the application online.

In another embodiment, the application online process further includes a multi-level reviewer approval procedure, then in step S2, the information retrieval in the operation and maintenance platform according to the information retrieval request also obtains the reviewer information associated with the application online request, and then executes the operation During the process, you can send an approval request to the approver directly according to the approver information, or send the approval request to the approver after sending the communication request to the three-party communication software.

Exemplarily, the specific application online process is shown in Figure 2:

After receiving the application launch request from the product line department, it needs to be reviewed by the direct leader of the product line department; if the direct leader has passed the review, it needs to be reviewed by the leader of the application architecture department; after the application architecture department leader has passed the review, it needs to be reviewed by the director of the system operation and maintenance department; The director of the system operation and maintenance department checks the information with the person in charge of the application after the approval; after the information is checked, the cluster and package name are created to complete the application online process.

When, in step S1, the application operation request sent by the received user is an application offline request, it is determined in step S3 that the application operation tools to be invoked in the operation process include:

S31. Send offline application confirmation information to the user according to the operation process;

S32. After receiving the offline confirmation information, send the application offline information to the application management tool, and call the application management tool to execute the application offline;

S33. Send an alarm cancellation request to the application monitoring tool according to the application information, so that the application monitoring tool cancels the application alarm.

In another embodiment, after receiving the offline confirmation information in step S32, the method further includes:

Send a confirmation message to the user whether to recycle the machine. If the machine recycle confirmation message is received, send the server recycle information to the host management tool, call the host management tool to reclaim the server capacity, and send an application offline request to the application management tool after the server recovery is completed. information;

If the confirmation message that the machine does not recycle is received, the application offline information is directly sent to the application management tool.

In another embodiment, before step S31, it further includes:

Send a masking alarm request to the application monitoring tool, so that the application monitoring tool can mask the application alarm;

Send an application stop request to the application management tool to make the application management tool stop the application from running;

After the preset time is reached, the offline application confirmation message is sent to the user.

In another embodiment, the application offline process also includes a multi-level reviewer approval procedure. In step S2, the information retrieval in the operation and maintenance platform according to the information retrieval request also obtains the reviewer information associated with the application offline request. When executing the operation process, you can send an approval request to the approver directly according to the approver information, or send the approval request to the approver after sending the communication request to the three-party communication software.

Exemplarily, the specific application offline process is shown in Figure 3:

After receiving the application offline request from the product line department, it needs to be reviewed by the direct leader of the product line department; if the direct leader has passed the review, it needs to be reviewed by the leader of the application architecture department; after the application architecture department leader has passed the review, it needs to be reviewed by the director of the system operation and maintenance department. ; The director of the system operation and maintenance department will check the information with the person in charge of the application after the verification is passed. After the information verification is completed; block the application alarm and stop the program package; after one week of blocking and stopping, confirm to the applicant who has been offline the application whether to offline the application; get After confirming the information, confirm whether to recycle the machine; after confirming the recycle machine, recycle the machine capacity; perform the application offline operation, delete the cluster, program package, and configuration package; finally cancel the application alarm.

As shown in FIG. 4 , based on the above-mentioned application operation process management method, an embodiment of the present invention further provides an application operation process management device, including:

A communication module 401, configured to receive an application operation request sent by a user,

and is used to generate an information retrieval request according to the application operation request, and send the information retrieval request to the operation and maintenance platform for information retrieval to obtain application information corresponding to the application operation request;

The process confirmation module 402 is configured to obtain the operation process corresponding to the application operation request by matching in the preset operation process library, and to determine the application operation tool to be called in the operation process in combination with the application information;

The communication module 401 is further configured to invoke an application operation tool to process an application operation request.

In another embodiment, the communication module 401 is further configured to send an information retrieval request to the operation and maintenance platform for information retrieval, so as to obtain organization personnel information corresponding to the application operation request;

The process confirmation module 402 is further configured to determine the contact information of the personnel associated with the operation process according to the organization personnel information, so as to contact the personnel associated with the process.

The organization personnel information includes: application personnel information and/or approval personnel information and/or operator information of the application operation request.

Based on the above application operation process management device, when the application operation request sent by the user is an application online request, the process confirmation module 402 matches the application online process, and determines that the application operation tools to be invoked in the operation process are: application management tools. The communication module 401 sends the application online information by the above-mentioned tool to complete the online operation.

When the application operation request sent by the user is an application offline request, the process confirmation module 402 matches the application offline process, and determines that the application operation tools to be called in the operation process are: application offline tool and application monitoring tool. The communication module 401 sends the application offline information to it respectively to complete the offline operation.

In another embodiment, when executing the application offline process, it is determined that the application operation tool that needs to be called in the operation process is: a host management tool. The communication module 401 sends confirmation information on whether to recycle the machine to the user, and if the machine recycle confirmation message is received, sends the server recycle information to the host management tool, calls the host management tool to recycle the server capacity, and sends the application to the application after the server recycle is completed. The management tool sends the application offline request information;

If the machine does not recycle confirmation information is received, the application offline information is directly sent to the application management tool.

In another embodiment, when executing the application offline process, the communication module 401 is further configured to send a shielding alarm request to the application monitoring tool before sending the offline application confirmation information to the user according to the operation process, so that the The application monitoring tool shields the application alarm; sends an application stop request to the application management tool to make the application stop the application from the management tool; and sends the offline application confirmation information to the user after reaching the preset time.

As shown in FIG. 5 , based on the foregoing method embodiment, an embodiment of the present invention further provides a computer system, including:

one or more processors; and

A memory associated with one or more processors, the memory is used to store program instructions, and when the program instructions are read and executed by one or more processors, the above-mentioned flow management method for application operations is performed.

5 exemplarily shows the architecture of the computer system, which may specifically include a processor 510 , a video display adapter 511 , a disk drive 512 , an input/output interface 513 , a network interface 514 , and a memory 520 . The processor 510 , the video display adapter 511 , the disk drive 512 , the input/output interface 513 , the network interface 514 , and the memory 520 can be communicatively connected through a communication bus 530 .

The processor 510 may be implemented by a general-purpose CPU (Central Processing Unit, central processing unit), a microprocessor, an application specific integrated circuit (Application Specific Integrated Circuit, ASIC), or one or more integrated circuits, and is used for Execute relevant programs to realize the technical solutions provided by this application.

The memory 520 may be implemented in the form of a ROM (Read Only Memory, read only memory), a RAM (Random Access Memory, random access memory), a static storage device, a dynamic storage device, and the like. The memory 520 may store an operating system 521 for controlling the operation of the electronic device 500 , and a basic input output system 522 (BIOS) for controlling low-level operations of the electronic device 500 . In addition, a web browser 523, a data storage management system 524, a device identification information processing system 525, and the like may also be stored. The above-mentioned device identification information processing system 525 may be an application program that specifically implements the operations of the foregoing steps in this embodiment of the present application. In a word, when the technical solutions provided in the present application are implemented by software or firmware, the relevant program codes are stored in the memory 520 and called and executed by the processor 510 .

The input/output interface 513 is used for connecting input/output modules to realize information input and output. The input/output/module can be configured in the device as a component (not shown in the figure), or can be externally connected to the device to provide corresponding functions. The input device may include a keyboard, a mouse, a touch screen, a microphone, various sensors, etc., and the output device may include a display, a speaker, a vibrator, an indicator light, and the like.

The network interface 514 is used to connect a communication module (not shown in the figure), so as to realize the communication interaction between the device and other devices. The communication module may implement communication through wired means (eg, USB, network cable, etc.), or may implement communication through wireless means (eg, mobile network, WIFI, Bluetooth, etc.).

Bus 530 includes a path that transfers information between the various components of the device (eg, processor 510, video display adapter 511, disk drive 512, input/output interface 513, network interface 514, and memory 520).

In addition, the electronic device 500 can also obtain the information of the specific collection conditions from the virtual resource object collection condition information database 541, so as to be used for condition judgment, and so on.

It should be noted that although the above device only shows the processor 510, the video display adapter 511, the disk drive 512, the input/output interface 513, the network interface 514, the memory 520, the bus 530, etc., in the specific implementation process, the A device may also include other components necessary for proper operation. In addition, those skilled in the art can understand that, the above-mentioned device may also include only the necessary components to realize the solution of the present application, instead of all the components shown in the figures.

From the description of the above embodiments, those skilled in the art can clearly understand that the present application can be implemented by means of software plus a necessary general hardware platform. Based on this understanding, the technical solutions of the present application can be embodied in the form of software products in essence or the parts that make contributions to the prior art, and the computer software products can be stored in storage media, such as ROM/RAM, magnetic disks , optical disc, etc., including several instructions for causing a computer device (which may be a personal computer, a server, or a network device, etc.) to execute the methods of various embodiments or some parts of the embodiments of the present application.

Each embodiment in this specification is described in a progressive manner, and the same and similar parts between the various embodiments may be referred to each other, and each embodiment focuses on the differences from other embodiments. In particular, for the system or the system embodiment, since it is basically similar to the method embodiment, the description is relatively simple, and reference may be made to the partial description of the method embodiment for related parts. The systems and system embodiments described above are only schematic, wherein the units described as separate components may or may not be physically separated, and the components shown as units may or may not be physical units, that is, they may be located in One place, or it can be distributed over multiple network elements. Some or all of the modules may be selected according to actual needs to achieve the purpose of the solution in this embodiment. Those of ordinary skill in the art can understand and implement it without creative effort.

All the above-mentioned optional technical solutions can be combined arbitrarily to form optional embodiments of the present invention, which will not be repeated here.

The above are only preferred embodiments of the present invention and are not intended to limit the present invention. Any modification, equivalent replacement, improvement, etc. made within the spirit and principle of the present invention shall be included in the protection scope of the present invention. Inside.

Claims (10)

1. a process management method of application operation, is characterized in that, comprises: Receive application operation requests sent by users; Generate an information retrieval request according to the application operation request, and send the information retrieval request to the operation and maintenance platform for information retrieval to obtain application information corresponding to the application operation request; The operation flow corresponding to the application operation request is obtained by matching in the preset operation flow library, the application operation tool to be called in the operation flow is determined in combination with the application information, and a calling request is sent to the application operation tool to The application operation request is processed. 2. The method according to claim 1, wherein after the step of receiving the application operation request sent by the user, the method further comprises: Sending the information retrieval request to the operation and maintenance platform for information retrieval to obtain organizational personnel information corresponding to the application operation request; The contact information of the personnel associated with the operation process is determined according to the organization personnel information, so as to facilitate contacting the personnel associated with the process. 3. The method according to claim 2, wherein the organization personnel information comprises: application personnel information and/or approval personnel information and/or operator information of the application operation request. The method according to any one of claims 1 to 3, wherein the application operation request is an application online request, and determining the application operation tool to be invoked in the operation process according to the application information comprises: According to the operation flow, the application online information is sent to the application management tool according to the application information, and the application management tool is invoked to execute the application online. 5 . The method according to claim 1 , wherein the application operation request is an application offline request, and determining the application operation tool to be invoked in the operation process according to the application information includes: 6 . : Send offline application confirmation information to the user according to the operation process; After receiving the offline confirmation information, send the application offline information to the application management tool, and call the application management tool to execute the application offline; Send a monitoring cancellation request to the application monitoring tool according to the application information, so that the application monitoring tool cancels the application alarm. 6. The method according to claim 5, wherein after receiving the offline confirmation information, the method further comprises: Send the confirmation information of whether to recycle the machine to the user. If the machine recycling confirmation information is received, send the server recycling information to the host management tool, call the host management tool to recycle the server capacity, and send the server recovery to the application management tool after the server recycling is completed. the application offline request information; If the machine does not recycle confirmation information is received, the application offline information is directly sent to the application management tool. 7. The method according to claim 5, wherein before sending the offline application confirmation information to the user according to the operation flow, the method further comprises: sending a request for shielding alarms to the application monitoring tool, so that the application monitoring tool shields the application alarms; sending an application stop request to the application management tool, so that the application stops the application from running to the management tool; After the preset time is reached, the offline application confirmation message is sent to the user. 8. A process management device for application operation, comprising: The communication module is used to receive the application operation request sent by the user, and is used to generate an information retrieval request according to the application operation request, and send the information retrieval request to the operation and maintenance platform for information retrieval, so as to obtain application information corresponding to the application operation request; a process confirmation module, configured to obtain an operation process corresponding to the application operation request by matching in a preset operation process library, and to determine the application operation tool to be called in the operation process in combination with the application information; The communication module is further configured to call the application operation tool to process the application operation request. 9 . The device according to claim 7 , wherein the communication module is further configured to send the information retrieval request to the operation and maintenance platform for information retrieval, so as to obtain the information corresponding to the application operation request. 10 . Organizational personnel information; The process confirmation module is further configured to determine the contact information of the personnel associated with the operation process according to the organizational personnel information, so as to contact the personnel associated with the process. 10. A computer system comprising: one or more processors; and A memory associated with the one or more processors, the memory is used to store program instructions, the program instructions, when read and executed by the one or more processors, execute any of the above claims 1-7 method described in item.

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