CN111563814A

CN111563814A - Information processing method, device and system and electronic equipment

Info

Publication number: CN111563814A
Application number: CN202010385744.5A
Authority: CN
Inventors: 徐佳佳; 李立华; 王珺焜; 赵可嘉
Original assignee: Industrial and Commercial Bank of China Ltd ICBC
Current assignee: Industrial and Commercial Bank of China Ltd ICBC
Priority date: 2020-05-09
Filing date: 2020-05-09
Publication date: 2020-08-21
Anticipated expiration: 2040-05-09
Also published as: CN111563814B

Abstract

The disclosure provides an information processing method, device and system and an electronic device. The method comprises the following steps: responding to the triggering of the specified service, determining a service information set corresponding to the specified service, wherein the service information set is stored in a second server; and sending each service information of the service information set to a third server based on a predetermined rule so as to process each service information by the third server.

Description

Information processing method, device and system and electronic equipment

Technical Field

The present disclosure relates to the field of internet technologies, and in particular, to an information processing method, apparatus, system, and electronic device.

Background

With the continuous development of information technology, various automation tools appear in the automation field to improve the business processing efficiency.

In the course of implementing the disclosed concept, the inventors found that the related art has at least the following problems: many business processing flows relate to a plurality of business systems, and a better automatic processing method is lacked in the scene of crossing a plurality of business systems, so that the business processing crossing a plurality of business systems needs to be manually processed, which not only causes huge workload, but also is easy to make mistakes and influences user experience.

Disclosure of Invention

In view of this, the present disclosure provides an information processing method, apparatus, system and electronic device that can effectively improve convenience and accuracy of service processing.

One aspect of the present disclosure provides an information processing method performed by a first server, including determining a service information set corresponding to a specific service in response to the specific service being triggered, where the service information set is stored in a second server, and then sending each service information of the service information set to a third server based on a predetermined rule so as to process each service information by the third server.

According to the information processing method provided by the embodiment of the disclosure, the first server side can acquire the service information set corresponding to the specified service from the second server side, and then sends each service information of the service information set to the third server side based on the preset rule to process each service information, so that the problems of inconvenience of service processing work of operation across multiple systems such as account provision and the like, low complexity of manual operation, low generation value, high repeated operation and labor cost, errors caused by manual intensive operation and the like are effectively solved. In addition, when the labor cost is reduced, the success rate of information processing is improved by reducing the operation error rate, and the user experience is effectively improved.

One aspect of the present disclosure provides an information processing method performed by a second server side, including sending a service information set to a first server side in response to a service information set request, the service information set request being generated by the first server side in response to a specified service being triggered. And then, receiving processing feedback information from the first server side, wherein the processing feedback information is generated after the first server side sends each service information of the service information set to the third server side based on a preset rule so as to process each service information by the third server side.

One aspect of the present disclosure provides an information processing method performed by an information processing system including a first server side and a second server side connected to each other, the method including: first, the first server side responds to the specific service being triggered, and sends a service information set request aiming at the specific service to the second server side. Then, the second server side responds to the service information set request and sends the service information set corresponding to the service information set request to the first server side. And then, the first server side sends each service information of the service information set to a third server side based on a preset rule so that the third server side processes each service information. Then, the first server receives the processing feedback information from the third server. Then, the first server sends the processing feedback information to the second server so as to determine whether to execute the specified service.

One aspect of the present disclosure provides an information processing apparatus including: the device comprises an information determining module and a first sending module. The information determining module is used for responding to the triggering of the specified service and determining a service information set corresponding to the specified service, and the service information set is stored in the second server. The first sending module is used for sending each service information of the service information set to the third server side based on a preset rule so as to process each service information by the third server side.

One aspect of the present disclosure provides an information processing apparatus including: the device comprises a second sending module and a first receiving module. The second sending module is used for responding to a service information set request and sending a service information set to the first server side, and the service information set request is generated by the first server side responding to the triggering of the specified service. The first receiving module is used for receiving processing feedback information from the first server, and the processing feedback information is generated by the first server sending each service information of the service information set to the third server based on a preset rule so that each service information is processed by the third server.

One aspect of the present disclosure provides an information processing system including: the server comprises a first server end and a second server end which are connected. Wherein the first server side and the second server side are configured to: the first server side responds to the triggering of the specified service and sends a service information set request aiming at the specified service to the second server side; the second server responds to the service information set request, and sends a service information set corresponding to the service information set request to the first server; the first server side sends each service information of the service information set to a third server side based on a preset rule so that the third server side processes each service information; the first server receives the processing feedback information from the third server; and the first server side sends the processing feedback information to the second server side so as to determine whether to execute the specified service.

Another aspect of the present disclosure provides an electronic device comprising one or more processors and a storage for storing executable instructions that, when executed by the processors, implement the method as described above.

Another aspect of the present disclosure provides a computer-readable storage medium storing computer-executable instructions for implementing the method as described above when executed.

Another aspect of the disclosure provides a computer program comprising computer executable instructions for implementing the method as described above when executed.

Drawings

The above and other objects, features and advantages of the present disclosure will become more apparent from the following description of embodiments of the present disclosure with reference to the accompanying drawings, in which:

fig. 1 schematically illustrates an application scenario of an information processing method, apparatus, system and electronic device according to an embodiment of the present disclosure;

fig. 2 schematically illustrates an exemplary system architecture to which the information processing method, apparatus, system, and electronic device may be applied, according to an embodiment of the present disclosure;

FIG. 3 schematically shows a flow chart of an information processing method according to an embodiment of the present disclosure;

FIG. 4 schematically shows a schematic diagram of a first mapping relationship, a second mapping relationship, and a third mapping relationship according to an embodiment of the disclosure;

FIG. 5 schematically illustrates a schematic diagram of displaying interface information, according to an embodiment of the disclosure;

FIG. 6 schematically shows a flow chart of an information processing method according to another embodiment of the present disclosure;

FIG. 7 schematically shows a flow chart of an information processing method according to another embodiment of the present disclosure;

FIG. 8 schematically illustrates a logic diagram of an information processing method according to an embodiment of the present disclosure;

fig. 9 schematically shows a structural diagram of an information processing apparatus according to an embodiment of the present disclosure;

fig. 10 schematically shows a structural diagram of an information processing apparatus according to another embodiment of the present disclosure;

FIG. 11 schematically shows a block diagram of an information handling system according to another embodiment of the present disclosure; and

FIG. 12 schematically shows a block diagram of an electronic device according to an embodiment of the disclosure.

Detailed Description

Hereinafter, embodiments of the present disclosure will be described with reference to the accompanying drawings. It should be understood that the description is illustrative only and is not intended to limit the scope of the present disclosure. One or more embodiments may be practiced without these specific details. In the following description, descriptions of well-known structures and techniques are omitted so as to not unnecessarily obscure the concepts of the present disclosure.

The terminology used herein is for the purpose of describing particular embodiments only and is not intended to be limiting of the disclosure. The terms "comprises," "comprising," and the like, as used herein, specify the presence of stated features, steps, operations, and/or components, but do not preclude the presence or addition of one or more other features, steps, operations, or components.

All terms (including technical and scientific terms) used herein have the same meaning as commonly understood by one of ordinary skill in the art and are to be interpreted as having a meaning that is consistent with the context of this specification and not in an idealized or overly formal sense expressly so defined herein.

Where a convention analogous to "at least one of A, B and C, etc." is used, in general such a construction is intended in the sense one having skill in the art would understand the convention (e.g., "a system having at least one of A, B and C" would include but not be limited to systems that have a alone, B alone, C alone, a and B together, a and C together, B and C together, and/or A, B, C together, etc.). The terms "first", "second", etc. are used for descriptive purposes only and are not to be construed as indicating or implying relative importance or implicitly indicating the number of technical features indicated. Thus, a feature defined as "first" or "second" may explicitly or implicitly include one or more features.

In order to facilitate understanding of the technical solution of the present disclosure, account opening business handling in the financial field is taken as an example for description. The new registered enterprise needs to open a unit bank settlement account at a commercial bank, and the unit bank settlement account needs to be filed or approved at a people bank (called a bank for short). According to the account management method of people's bank, each account needs to be put on record in the opening day. In the related art, the settlement account of a unit bank needs to be manually recorded or approved by bank staff on a human bank platform. Labor costs due to manual filing or approval are excessive, and time costs are easily excessive due to operational errors. In addition, in the process of handling the account opening business, a plurality of financial entities such as bank outlets, banking platforms, industrial and commercial information platforms, people banks and the like are involved, so that the automatic processing based on the automation tools in the related technology is inconvenient.

The embodiment of the disclosure provides an information processing method, device and system and electronic equipment. The information processing method comprises a service information set determining process and a service information sending process. And in the process of determining the service information set, responding to the triggering of the specified service, determining the service information set corresponding to the specified service, wherein the service information set is stored in the second server. After the business information set determining process is completed, the business information sending process is started, all business information of the business information set is sent to the third server side based on the preset rule, all business information is processed by the third server side, and pain points such as inconvenience of business processing work of cross-system operation, such as account preparation, low manual operation complexity, low production value, high repetitive operation labor cost, errors caused by manual intensive operation and the like are effectively solved. In addition, when the labor cost is reduced, the success rate of information processing is improved by reducing the operation error rate, and the user experience is effectively improved.

Fig. 1 schematically shows an application scenario of an information processing method, apparatus, system and electronic device according to an embodiment of the present disclosure.

As shown in fig. 1, taking the account provision scenario as an example for explanation, it is necessary to receive the website collection information for transacting the account opening service, such as the name, the registration place, the telephone, the industry affiliation, and other information. However, these information still cannot meet the requirement of the human bank for performing account registration, for example, when the human bank performs account registration verification, the business information of the enterprise is also required, such as the business license registration number and the validity period thereof, the organization code, the registration currency, the registration fund, the operation scope, the national tax registration number, the local tax registration number, and the like, which results in that the account registration process involves multiple entities such as a website server, a banking platform, a business information platform, and a human business platform (e.g., a human account association system), and thus it is not easy to implement account automatic registration. In addition, the names of the banking platform and the human business platform for the same object may be different, for example, the "license registration number" in the banking platform is named as the "license number" in the human business platform, and the banking platform includes a plurality of businesses, and it is inconvenient to match the human business platform by adjusting the names, which further increases the difficulty of automatically performing account preparation. The information processing method, the device, the system and the electronic equipment provided by the embodiment of the disclosure can acquire initial service information from a website server by a banking service platform, capture information for meeting the service provision from an industrial and commercial information platform based on the initial service information, supplement the initial service information to obtain service information, and store the service information in a form of a service information set. After the process of service preparation is started, all service information is automatically sent to the pedestrian service platform based on the preset rules to process the service information, such as preparation, auditing and the like, so that the problem that automatic preparation is difficult due to the fact that the account preparation service relates to a plurality of entities is effectively solved, and the manual error rate can be reduced.

Fig. 2 schematically shows an exemplary system architecture to which the information processing method, apparatus, system, and electronic device may be applied, according to an embodiment of the present disclosure. It should be noted that fig. 2 is only an example of a system architecture to which the embodiments of the present disclosure may be applied to help those skilled in the art understand the technical content of the present disclosure, and does not mean that the embodiments of the present disclosure may not be applied to other devices, systems, environments or scenarios.

As shown in fig. 2, the system architecture 200 according to this embodiment may include

terminal devices

201, 202, a network 203, and

servers

204, 205, 206. The network 203 may include a plurality of gateways, hubs, network lines, etc. to provide a medium for communication links between the

terminal devices

201, 202 and the

servers

204, 205, 206. Network 203 may include various connection types, such as wired, wireless communication links, or fiber optic cables, to name a few.

The user may use the

terminal device

201, 202 to interact with other terminal devices and

servers

204, 205, 206 via the network 203 to receive or send information and the like, such as sending a service request, sending an information request, receiving processing results and the like. The

terminal devices

201 and 202 may be installed with various communication client applications, for example, a bank application, an operation and maintenance application, a web browser application, a search application, an office application, an instant messaging tool, a mailbox client, social platform software, and other applications (examples are only) installed on a website terminal.

The

terminal devices

201, 202 include, but are not limited to, kiosk machines, smart phones, virtual reality devices, augmented reality devices, tablets, laptop computers, and the like.

The server 204 may receive a request, such as a service request (e.g., an account opening request, an account cancellation request, an audit request, a filing request, etc.), and send the request to the server 205 to process the request, and the server 205 may process service information related to the request to meet a requirement of the server 206 for service processing of the service information, and then send the request to the server 206 for service processing. For example, the

servers

204, 205, 206 may be background management servers, server clusters, and the like. The background management server may analyze and process the received service request, information request, database update instruction, and the like, and feed back a processing result (such as requested information, a processing result, and the like) to the terminal device.

It should be noted that the information processing method provided by the embodiments of the present disclosure may be generally executed by the

servers

204 and 205. The information processing method provided by the embodiment of the present disclosure may also be executed by a server or a server cluster different from the

servers

204, 205, 206 and capable of communicating with the

terminal devices

201, 202 and/or the

servers

204, 205, 206.

It should be understood that the number of terminal devices, networks, and servers are merely illustrative. There may be any number of terminal devices, networks, and servers, as desired for implementation.

Fig. 3 schematically shows a flow chart of an information processing method according to an embodiment of the present disclosure.

As shown in fig. 3, the information processing method includes operations S301 to S303.

In operation S301, in response to the designated service being triggered, a service information set corresponding to the designated service is determined, and the service information set is stored in the second server.

In this embodiment, the specified services include, but are not limited to: opening an account, canceling an account, reporting, auditing and the like, which are described below by taking an account opening service as an example.

For example, a service information set corresponding to a specified service may be directly acquired. Or all or part of the service information can be acquired first, and then the service information set corresponding to the specified service is determined through screening, matching and the like.

In one embodiment, in response to a specified service being triggered, determining a set of service information corresponding to the specified service may include the following.

First, logging in the second server based on the second login account information.

And then, downloading a service information set corresponding to the specified service from the second server.

For example, the intelligent module automatically logs in the second server, and in an interactive interface provided by the second server, according to a menu of 'unit bank account management' - 'automatic record for opening an account', an opening date is selected: the basic family selects T day to push forward for one month, the general family selects T-1 day to push forward for one month, and the state of opening an account and recording is selected as follows: and clicking 'query' after automatic recording, and then clicking 'export'. T is the date. Click to save in pop-up box, save list to specified (e.g. default) path. If the service information set is encrypted, decryption is needed, and the service information set is converted into a format convenient for automatic processing, for example, a user using a service operation internal management platform opens the encrypted service information set (such as a manifest file), copies the decrypted service information into a non-encrypted excel form, and performs preprocessing on the data to be processed. Preprocessing includes, but is not limited to: screening, searching, sorting, format adjustment, and the like. It should be noted that the operations of clicking, selecting, inputting, etc. can be implemented based on, for example, a robot process automation technology.

In operation S303, each service information of the service information set is sent to the third server based on a predetermined rule, so that each service information is processed by the third server.

In this embodiment, the predetermined rule may be a rule for facilitating the service processing performed by the third server side in order to make the service information sent by the first server side, such as a sending order and a data format of each piece of information in the service information, matching with a currently selected type of information to be input, and automatically generating by the third server side based on the service information. Such as the predetermined rule, may be determined according to the information entry order, the information format, the category of the information to be input, and the like of the third server.

In another embodiment, the service information set has attribute information, and a first mapping relationship exists between the attribute information and the first login account information. Wherein, the attribute information includes but is not limited to: local business, remote business, basic deposit account, general deposit account, etc. The first mapping relationship may be stored in the first server and the third server, respectively, to implement identity authentication, operation authority authentication, and the like for the login user.

Accordingly, the above method may further include the following operations.

First, after a service information set corresponding to a specified service is determined, first login account information corresponding to attribute information is determined based on a first mapping relation, and the first login account information is used for logging in a third server.

And then logging in a third server side based on the first login account information.

For example, the user name and password of the corresponding basic user fourth-level operator are read according to the mapping relation between the account attribute and the human bank account management system operator (account), and the 'login' is clicked after the input of the login interface of the human bank account management system.

This account-based login approach may make limited access content vulnerable. For example, when the user name and the password of the four-level operator are leaked, the security mechanism of the third server cannot be guaranteed. If the user name and password of the four-level operator are obtained by an unauthorized entity, the unauthorized entity can implement and even operate on the limited access content.

In another embodiment, to improve the security of the third server, the first server (e.g. the bank server identifier and/or the website server identifier) and the login account information may be bound. Specifically, the first server has first end identification information, and a second mapping relationship exists between the first end identification information and the first login account information, so that: the first login account information is determined according to the handling website number (namely, the first end identification information) of the account data to be automatically recorded in the account opening record list and the first mapping relation, and the pedestrian account management system can also determine whether the current login person is a masquerading person or not based on the first mapping relation.

In another embodiment, in order to realize the detailed management of the access right, the specified service has service identification information, and a third mapping relation exists between the service identification information and the first login account information. For example, the pedestrian account management system comprises an account opening service function, an account sales service function, an auditing service function and a filing service function. For example, one piece of login account information may be used to implement one or part of the service functions of an account opening service function, an account cancellation service function, an audit service function, and a filing service function (the service function and the login account information are bound by establishing a mapping relationship). If the operation of exceeding the authority is expected after login by using the login account information, the service function of exceeding the authority cannot be realized, and the safety of the third server is further improved.

Fig. 4 schematically shows a schematic diagram of a first mapping relationship, a second mapping relationship and a third mapping relationship according to an embodiment of the present disclosure.

As shown in fig. 4, a first mapping relationship exists between the attribute information and the first login account information, a second mapping relationship exists between the first end identification information and the first login account information, and a third mapping relationship exists between the service identification information and the first login account information. The first server side can select the currently applicable first login account information based on the mapping relations. The third server side can determine whether the current login person masquerades or not and determine whether to carry out the over-authority operation or not and the like based on the mapping relations.

In another embodiment, the method may further include the operations of: the first login account information is updated or imported. Such as with updates to the associated information of the first login account information stored in the pedestrian's account management system, to facilitate the login operation.

In another embodiment, the method may further include the operations of: and updating or importing the second login account information. Such as updating with the update of the associated information of the second login account information stored in the second server side, so as to realize the login operation.

In another embodiment, the method may further include the operations of: and receiving processing feedback information from the third server after transmitting each service information of the service information set to the third server based on a predetermined rule. And then, sending the processing feedback information to a second server side. This facilitates the second server determining whether to initiate subsequent operations for the specified service, such as enabling an account, printing account information, etc., based on processing the feedback information.

For example, the processing feedback information includes successful filing, the first server may write back a deposit account number, and for the "open deposit flag" write back "automatic filing," supplement the current date to the "filing date," and supplement the operation completion time data to the "operation time. And feeding back the processing result to the second server, if logging in the second server again, selecting 'unit bank account management', 'automatic record for opening an account', clicking 'import', and storing the processing result in the second server.

For another example, when the processing feedback information includes a failure to record, after clicking a button such as "submit" or "confirm", the first server side fetches a prompt field from a failure information and failure prompt box popped from the page. And filling the captured field into the 'failure reason' of the original list to be recorded, and feeding back to the second server. If the prompt of the failure reason cannot be captured, the column of "failure reason" is filled with "others".

In another embodiment, the method may further include the operations of: and after the processing feedback information is sent to the second server, destroying the service information corresponding to the processing feedback information. Therefore, after the first server side executes the operation shown above, the service information corresponding to the processing feedback information is destroyed, so that the user information safety is improved, and hidden troubles caused by the leakage of the account opening related information are reduced.

The above operation S303 is exemplarily explained as follows.

In one embodiment, the sending each service information of the service information sets to the third server based on the predetermined rule may include the following operations.

First, display interface information from a third server is received.

Then, the display interface information is recognized (such as Optical Character Recognition (OCR), etc.), and the category of the first information to be input is determined.

Then, first information to be input corresponding to the first information category to be input is determined.

And then, sending the first information to be input to a third server side.

Since the names of the second server and the third server for the same object may be different, name conversion is required. Specifically, determining the first to-be-input information corresponding to the first to-be-input information category includes: and for each service information, determining a second information category to be input corresponding to the first information category to be input, wherein a fourth mapping relation exists between the first information category to be input and the second information category to be input. Then, information corresponding to the second category of information to be input is determined from the service information as the first information to be input.

In another embodiment, the sending each service information of the service information set to the third server based on the predetermined rule includes: and for each service message, receiving display interface information from the third server. And then, based on the display interface information, sequentially sending the specified information in the service information according to the specified sequence. Therefore, information entry is conveniently carried out based on the display interface information (such as interface display interface identification, a jump display interface corresponding to the operation and the like) and the corresponding entry sequence.

The following description will be made by taking a process of making a basic deposit account record as an example.

Firstly, according to the local mark selection menu in the 'account opening record list', if the menu is local, the local account opening is selected in the pedestrian account management system (account management system for short). If the place is different, the place is selected to open an account. Wherein, the 'local account opening' enters the interface of opening a local bank settlement account-basic deposit account to enter information. The remote account opening selects to open a remote bank settlement account-basic deposit account interface for inputting information.

For example, the selection opens a bank account → opens a local bank settlement account → a basic deposit account. And recording the record information according to the data of 'inventory for opening an account'. The comparison table between the input interface field (the first information category to be input) and the record list field (the second information category to be input) is shown in table 1.

TABLE 1

The fields 1-10 in table 1 correspond to the first page in the display interface message sent by the third server, and the fields 11-24 correspond to the second page in the display interface message sent by the third server.

After the first page is recorded, the page needs to be clicked to confirm and submit. If the depositor does not open the basic deposit account, the next page of 'account opening data information input' interface is entered. If the depositor has opened the basic deposit account, the third server end prompts the name of the depositor is repeated! XX depositor has opened primary deposit account in XX City! The grabbing prompt is written back to the account opening and recording list to process the failure reason, the account opening and recording mark is changed into automatic recording failure, the account opening and recording process is exited, and the next data operation is entered.

Regarding the 17-industry attribution field in the second page, the 'industry attribution' is required to be clicked, an 'industry attribution entry' interface is popped up, the corresponding industry is selected according to an account opening record list, and the 'new addition' is clicked and then 'submission' is carried out. After submitting, clicking 'return', closing the 'industry attribution input' interface, and then returning to the 'account opening data information input' interface for continuous input.

And after all information is input, clicking 'determination', entering an information checking interface, and clicking 'determination' below the clicking page. After the determination, the system automatically populates the primary deposit account number to be used.

Basic account entry is set for the non-word individual industrial and commercial enterprises as follows:

entering an auditing and control information inputting page, selecting a depositor type as a non-character-number individual industrial and commercial tenant, displaying a certificate type field and a certificate number field on the page, and respectively selecting a legal representative certificate type and a legal representative certificate number from an account opening and filing list for inputting.

The mapping relationship between the certificate type in the third server and the certificate type in the second server is shown in table 2.

TABLE 2

Fig. 5 schematically shows a schematic diagram of displaying interface information according to an embodiment of the present disclosure.

As shown in fig. 5, the intelligent module may determine information to be entered based on the mapping relationships in tables 1 and 2, and perform information entry (part of the information is subjected to coding processing). After the information is input, printing basic deposit account information, selecting a mode of printing to a file, naming the file according to the 'accounting account' + basic deposit account information in the account opening record list, and capturing the basic deposit account number in the printing page and writing back the basic deposit account number in the account opening record list.

The intelligent module clicks 'confirm', the printing depositor inquires the password and selects the mode of printing to the file, and the file name is named according to the 'accounting account' + password information in the account opening and record list.

The page prompts "Account successfully! "the generated basic deposit account number and the printed virtual (account opening license) number are displayed, the intelligent module clicks 'done', the third server automatically returns to the first page 'audit and control information input' interface, and the intelligent module can continue to record the next account.

The following description will be made by taking the example of opening a remote basic deposit account.

The local off-site sign in the account opening and record list is 'off-site', and after the intelligent module logs in an account management system of a bank, the intelligent module selects an open bank account → an open off-site bank settlement account → a basic deposit account.

After the information of the first page is input, the intelligent module clicks 'confirm' to continue, the system prompts 'the deposit person to be a deposit person at a different place and to carry out account opening processing at a different place', and the intelligent module needs to click 'confirm'.

The depositor registration place (residence place) is in the province and in the other places, and the system automatically verifies whether the depositor has opened the basic deposit account. The depositor already opens the basic deposit account, the name of the depositor is prompted to be repeated (the prompting language is the same as that for opening the local basic deposit account), the intelligent module writes the automatic record failure in the 'record opening mark' of the record opening list, and the 'processing failure reason' is filled in the 'opened basic deposit account'. If the depositor does not open the basic deposit account, the depositor enters an account opening data information input interface. The depositor's registered place (residence place) is outside the province and in a different place, the system will consult and prompt "do you confirm sending the consultation? ", the intelligent module needs to click" determine ". And when the intelligent module enters the inquiry interface, the intelligent module only needs to pause for waiting. If the enterprise already opens the basic deposit account, inquiring and replying that the depositor already opens the basic deposit account, clicking the return after the intelligent module reads the prompt, exiting the account opening process, filling the automatic record failure in the account opening record mark of the account opening record list, and filling the processing failure reason into the opened basic deposit account. And entering the next data processing. If the enterprise does not open the basic deposit account, inquiring and replying 'agreeing to open an account', reading the prompt by the intelligent module, clicking 'continue processing', and entering a second page 'interface for inputting account opening data information'.

The intelligent module inputs the information of the account opening data and clicks 'confirm'. And entering an information checking interface, and clicking 'determination' by the intelligent module. The third server automatically fills the virtual (account opening license) number to be used, and the intelligent module needs to click 'confirm'. The page prompts the account opening information of the printing account, the intelligent module clicks 'confirm', selects to print to the file mode, names the file according to the 'accounting account' + basic deposit account information in the opening record list, and captures the basic deposit account number in the printing page and writes back to the 'basic deposit account number' field in the opening record list.

The intelligent module clicks 'confirm', the printing depositor inquires the password and selects the mode of printing to the file, and the file name is named according to the 'accounting account' + password information in the account opening and record list. The display interface information sent by the third server end prompts the account opening success! "the generated basic deposit account number and the printed virtual (account opening permit) number are displayed, the intelligent module clicks 'finish', the system automatically returns to the first page 'checking and control information inputting' interface, and the intelligent module can continue to record the next account.

The following description will be given taking a general deposit account opening service as an example.

The automatic record of the account opening of the general deposit account (hereinafter referred to as general account batch record) is recorded in batch at a preset period (for example, 8:00 a.m.) every day, and after the general account batch record is completed, the basic account automatic record task is started.

The intelligent module determines the corresponding 2-level operator user name and password of the general account according to the handling website number of the account data to be recorded in the list, and clicks 'login' after the login interface of the human account management system is input.

According to the local mark selection menu in the automatic record list of opening an account, if the local mark selection menu is local, the system selects 'opening a bank account', 'opening a local bank settlement account', 'common deposit account' in the account management system of a bank, and if the local mark selection menu is in a different place, the system selects 'opening a bank account', 'opening a different place bank settlement account', 'common deposit account'.

After the intelligent module enters the menu, information is input according to the account opening and record keeping list, and the fourth mapping relation is shown in table 3.

TABLE 3

The intelligent module inputs first page record auditing and control information and then clicks 'confirm'. Entering an account basic information entry page, entering the account basic information entry page by the intelligent module according to the fields of 'certificate file type rule', 'certificate file number' and 'remark' in the table, and clicking 'determination'. And entering an information checking page, clicking 'determination', and submitting for record.

The following description will be made by taking the case of issuing a general settlement in a different place.

After logging in the account management system, the intelligent module enters a menu of ' opening bank account ', ' opening remote bank settlement account ' -general deposit account '. The fourth mapping is shown in table 4.

TABLE 4

The intelligent module inputs first page record auditing and control information and then clicks 'confirm'. The depositor registration place (residence place) is outside province and in other places, and needs to enter a consultation interface. The same principle of entering the basic information entering page of the account, entering the basic information checking page of the account and opening a local general deposit account is adopted, and printing is not needed after filing.

The information processing method provided by the embodiment of the disclosure can solve the pain points that the operation of the service spanning multiple systems is inconvenient, the complexity of manual operation is low, the production value is low, the repeated operation and the labor cost are high, errors are caused by intensive manual operation, and the like, such as account preparation and the like, and improves the success rate of making the service while reducing the labor cost.

Fig. 6 schematically shows a flow chart of an information processing method according to another embodiment of the present disclosure.

As shown in fig. 6, the information processing method performed by the second server side may include operations S601 to S603.

In operation S601, in response to a service information set request, a service information set is sent to a first server, where the service information set request is generated by the first server in response to a specific service being triggered.

In operation S603, processing feedback information from the first server is received, where the processing feedback information is generated after the first server sends each service information of the service information set to the third server based on a predetermined rule, so that the third server processes each service information.

In one embodiment, the second server side is connected with at least one website server. Accordingly, the service information set comprises the service information from the at least one website server. In addition, as shown in fig. 1, the service information set may further include information that is captured and supplemented by the second server from the business information platform, so as to meet a requirement that the third server processes the service information.

In another embodiment, the method may further include the operations of: after receiving the processing feedback information from the first server side, if the processing feedback information is determined to include a processing pass, sending the processing feedback information to the site server corresponding to the processing feedback information, so that the site server corresponding to the processing feedback information starts a specified service and/or outputs service information corresponding to the processing feedback information in response to a service information output request. For example, initiating a specified service may include: the account is automatically enabled. Outputting the service information corresponding to the processing feedback information may include displaying the service information corresponding to the processing feedback information or printing the service information corresponding to the processing feedback information.

In another embodiment, the method may further include the operations of: after receiving the processing feedback information from the first server side, if the processing feedback information is determined to include a processing failure, sending the processing feedback information to a site server corresponding to the processing feedback information, and receiving service supplementary information from the site server corresponding to the processing feedback information to request a third server side to process the service supplementary information. The request of the third server for processing the service supplementary information may be implemented by manual operation (for example, the website service staff or the bank headquarters service staff logs in the third server to perform operation), or implemented by the first server, which is not limited herein.

In another embodiment, the method may further include the operations of: after receiving the processing feedback information from the first server side, if the processing feedback information is determined to include processing pass, outputting service information corresponding to the processing feedback information.

It should be noted that, the information processing method executed by the second server may refer to a relevant part of the information processing method executed by the first server, and is not described herein again.

Fig. 7 schematically shows a flowchart of an information processing method according to another embodiment of the present disclosure. The information processing method is executed by an information processing system, and the information processing system comprises a first server side and a second server side which are connected.

As shown in fig. 7, the information processing method may include operations S701 to S709.

In operation S701, the first server sends a service information set request for a specific service to the second server in response to the specific service being triggered.

In operation S703, the second server sends, in response to the service information set request, a service information set corresponding to the service information set request to the first server.

In operation S705, the first server sends each service information of the service information set to the third server based on a predetermined rule, so that the third server processes each service information.

In operation S707, the first server receives the process feedback information from the third server.

In operation S709, the first server side transmits the processing feedback information to the second server side so as to determine whether to execute the specified service.

Fig. 8 schematically shows a logic diagram of an information processing method according to an embodiment of the present disclosure.

As shown in fig. 8, the information processing method involves at least four entities: the system comprises a network point, a second server side, a first server side and a third server side. A second server may correspond to a plurality of network points, such as a plurality of branches, kiosks, and the like. The first server side can be in communication connection with the second server side and the third server side respectively.

The first server side is provided with a login account information management module so as to import or update the operator information from the website (which can be transferred from the second server side) and the operator information from the third server side.

When the first server receives an instruction for executing the specified service or is triggered to execute the specified service by a preset period, the first server reads second login account information of the second server from the login account information management module, logs in the second server, and downloads the account opening information and the supplementary information captured by the industry and commerce from the second server, wherein the account opening information comprises a current account opening list and information which are pushed to the second server by a website in real time. The intelligent starting module determines first login account information according to the attribute information, the website identification and other information to log in a third server, then sends the opening record information and the sales record list to the third server for information processing, receives opening record list feedback and/or sales record list feedback generated based on the information processing result, and then transmits the opening record list feedback and/or sales record list feedback to the second server. And the intelligent module of the first server splits the feedback information and informs the corresponding network points. In addition, the intelligent module may also destroy (e.g., destroy regularly on a daily basis) the processed files.

And the second server side determines whether the record is successful according to the account opening and account cancellation list and the information. If the docketing is successful, the host account is automatically enabled. If the record identification is carried out, prompt information is sent to prompt a customer service manager to carry out manual record processing. After manual filing, the information of the second server needs to be updated based on the filing information. The order module of the second server side can acquire the account opening and account selling list and information, so that the network point receipt machine can acquire the basic account information and the memory card password through the order module to realize the network point receipt machine printing the basic account information and the memory card password. In addition, the second server side supports the enterprise internet bank to display the basic account information and supports printing. In addition, the business processing center or the business operation center can print information such as basic account information, memory card passwords and the like in a centralized mode through the order module.

It should be noted that, the information processing method executed by the information processing system may refer to a relevant part of the information processing method executed by the first server and/or the second server, and is not described herein again.

Another aspect of the present disclosure provides an information processing apparatus.

Fig. 9 schematically shows a structural diagram of an information processing apparatus according to an embodiment of the present disclosure.

As shown in fig. 9, the information processing apparatus 900 includes: an information determination module 910, and a first sending module 920.

The information determining module 910 is configured to determine, in response to that the specified service is triggered, a service information set corresponding to the specified service, where the service information set is stored in the second server.

The first sending module 920 is configured to send each service information of the service information set to the third server based on a predetermined rule, so that the third server processes each service information.

Fig. 10 schematically shows a structural diagram of an information processing apparatus according to another embodiment of the present disclosure.

As shown in fig. 10, the information processing apparatus 1000 includes: a second sending module 1010 and a first receiving module 1020.

The second sending module 1010 is configured to send a service information set to the first server in response to a service information set request, where the service information set request is generated by the first server in response to the specified service being triggered.

The first receiving module 1020 is configured to receive processing feedback information from the first server, where the processing feedback information is generated after the first server sends each service information of the service information set to the third server based on a predetermined rule, so that the third server processes each service information.

Another aspect of the present disclosure provides an information processing system.

Fig. 11 schematically shows a structural diagram of an information processing system according to another embodiment of the present disclosure.

As shown in fig. 11, the information processing apparatus 1100 includes:

a first server side 1110 and a second server side 1120 connected, wherein the first server side 1110 and the second server side 1120 are configured to:

the first server 1110 sends a service information set request for a specific service to the second server 1120 in response to the specific service being triggered.

The second server 1120 responds to the service information set request, and sends a service information set corresponding to the service information set request to the first server 1110.

The first server 1110 sends each service information of the service information set to the third server based on a predetermined rule, so that the third server processes each service information.

The first server 1110 receives the processing feedback information from the third server.

The first server 1110 transmits the processing feedback information to the second server 1120 in order to determine whether to execute the specified service.

It should be noted that the implementation, solved technical problems, implemented functions, and achieved technical effects of each module and the like in the apparatus part embodiment are respectively the same as or similar to the implementation, solved technical problems, implemented functions, and achieved technical effects of each corresponding step in the method part embodiment, and are not described in detail herein.

Any of the modules according to embodiments of the present disclosure, or at least part of the functionality of any of them, may be implemented in one module. Any one or more of the modules according to the embodiments of the present disclosure may be implemented by being split into a plurality of modules. Any one or more of the modules according to the embodiments of the present disclosure may be implemented at least in part as a hardware circuit, such as a Field Programmable Gate Array (FPGA), a Programmable Logic Array (PLA), a system on a chip, a system on a substrate, a system on a package, an Application Specific Integrated Circuit (ASIC), or may be implemented in any other reasonable manner of hardware or firmware by integrating or packaging the circuit, or in any one of three implementations, or in any suitable combination of any of the software, hardware, and firmware. Alternatively, one or more of the modules according to embodiments of the disclosure may be implemented at least partly as computer program modules which, when executed, may perform corresponding functions. For example, any plurality of the information determination module 910 and the first transmission module 920 may be combined or implemented separately, implemented in the form of hardware or software, and the like.

Another aspect of the present disclosure provides an electronic device.

FIG. 12 schematically shows a block diagram of an electronic device according to an embodiment of the disclosure. The electronic device shown in fig. 12 is only an example, and should not bring any limitation to the functions and the scope of use of the embodiments of the present disclosure.

As shown in fig. 12, an electronic apparatus 1200 according to an embodiment of the present disclosure includes a processor 1201, which can perform various appropriate actions and processes according to a program stored in a Read Only Memory (ROM)1202 or a program loaded from a storage section 1208 into a Random Access Memory (RAM) 1203. The processor 1201 may include, for example, a general purpose microprocessor (e.g., a CPU), an instruction set processor and/or associated chipset, and/or a special purpose microprocessor (e.g., an Application Specific Integrated Circuit (ASIC)), among others. The processor 1201 may also include on-board memory for caching purposes. The processor 1201 may include a single processing unit or multiple processing units for performing the different actions of the method flows according to embodiments of the present disclosure.

In the RAM 1203, various programs and data necessary for the operation of the electronic apparatus 1200 are stored. The processor 1201, the ROM 1202, and the RAM 1203 are communicatively connected to each other by a bus 1204. The processor 1201 performs various operations of the method flow according to the embodiments of the present disclosure by executing programs in the ROM 1202 and/or the RAM 1203. Note that the programs may also be stored in one or more memories other than the ROM 1202 and the RAM 1203. The processor 1201 may also perform various operations of method flows according to embodiments of the present disclosure by executing programs stored in the one or more memories.

Electronic device 1200 may also include input/output (I/O) interface 1205, according to an embodiment of the disclosure, input/output (I/O) interface 1205 also connected to bus 1204. The electronic device 1200 may also include one or more of the following components connected to the I/O interface 1205: an input section 1206 including a keyboard, a mouse, and the like; an output portion 1207 including a display device such as a Cathode Ray Tube (CRT), a Liquid Crystal Display (LCD), and the like, and a speaker; a storage section 1208 including a hard disk and the like; and a communication section 1209 including a network interface card such as a LAN card, a modem, or the like. The communication section 1209 performs communication processing via a network such as the internet. A driver 1210 is also connected to the I/O interface 1205 as needed. A removable medium 1211, such as a magnetic disk, an optical disk, a magneto-optical disk, a semiconductor memory, or the like, is mounted on the drive 1210 as necessary, so that a computer program read out therefrom is mounted into the storage section 1208 as necessary.

According to embodiments of the present disclosure, method flows according to embodiments of the present disclosure may be implemented as computer software programs. For example, embodiments of the present disclosure include a computer program product comprising a computer program embodied on a computer readable storage medium, the computer program containing program code for performing the method illustrated by the flow chart. In such an embodiment, the computer program may be downloaded and installed from a network through the communication section 1209, and/or installed from the removable medium 1211. The computer program, when executed by the processor 1201, performs the above-described functions defined in the system of the embodiments of the present disclosure. The systems, devices, apparatuses, modules, units, etc. described above may be implemented by computer program modules according to embodiments of the present disclosure.

The present disclosure also provides a computer-readable storage medium, which may be contained in the apparatus/device/system described in the above embodiments; or may exist separately and not be assembled into the device/apparatus/system. The computer-readable storage medium carries one or more programs which, when executed, implement the method according to an embodiment of the disclosure.

According to embodiments of the present disclosure, the computer-readable storage medium may be a non-volatile computer-readable storage medium, which may include, for example but is not limited to: a portable computer diskette, a hard disk, a Random Access Memory (RAM), a read-only memory (ROM), an erasable programmable read-only memory (EPROM or flash memory), a portable compact disc read-only memory (CD-ROM), an optical storage device, a magnetic storage device, or any suitable combination of the foregoing. In the present disclosure, a computer readable storage medium may be any tangible medium that can contain, or store a program for use by or in connection with an instruction execution system, apparatus, or device. For example, according to embodiments of the present disclosure, a computer-readable storage medium may include the ROM 1202 and/or the RAM 1203 and/or one or more memories other than the ROM 1202 and the RAM 1203 described above.

Those skilled in the art will appreciate that various combinations and/or combinations of features recited in the various embodiments and/or claims of the present disclosure can be made, even if such combinations or combinations are not expressly recited in the present disclosure. These examples are for illustrative purposes only and are not intended to limit the scope of the present disclosure. Although the embodiments are described separately above, this does not mean that the measures in the embodiments cannot be used in advantageous combination. The scope of the disclosure is defined by the appended claims and equivalents thereof. Various alternatives and modifications can be devised by those skilled in the art without departing from the scope of the present disclosure, and such alternatives and modifications are intended to be within the scope of the present disclosure.

Claims

1. An information processing method performed by a first server side, the method comprising:

responding to the triggering of a specified service, and determining a service information set corresponding to the specified service, wherein the service information set is stored in a second server; and

and sending each service information of the service information set to the third server based on a preset rule so that the third server processes each service information.

2. The method of claim 1, wherein the set of business information has attribute information, and a first mapping relationship exists between the attribute information and the first login account information;

the method further comprises the following steps: after determining the set of service information corresponding to the specified service,

determining first login account information corresponding to the attribute information based on the first mapping relation, wherein the first login account information is used for logging in the third server side; and

and logging in the third server side based on the first login account information.

3. The method of claim 2, wherein:

the first server side is provided with first end identification information, and a second mapping relation exists between the first end identification information and the first login account information; and/or

The designated service has service identification information, and a third mapping relation exists between the service identification information and the first login account information.

4. The method of claim 1, wherein the sending each service information of the service information set to the third server based on a predetermined rule comprises:

receiving display interface information from the third server side;

identifying the display interface information and determining the category of first information to be input;

determining first information to be input corresponding to the first information to be input category; and

and sending the first information to be input to the third server side.

5. The method of claim 4, wherein the determining first information to be input corresponding to the first category of information to be input comprises: for each piece of the service information it is provided with,

determining a second information category to be input corresponding to the first information category to be input, wherein a fourth mapping relation exists between the first information category to be input and the second information category to be input; and

and determining information corresponding to the second information category to be input from the service information to serve as the first information to be input.

6. The method of claim 1, wherein the sending each service information of the service information set to the third server based on a predetermined rule comprises: for each piece of the service information it is provided with,

receiving display interface information from the third server side; and

and based on the display interface information, sequentially sending specified information in the service information according to a specified sequence.

7. The method of claim 1, wherein the determining, in response to a specified service being triggered, a set of service information corresponding to the specified service comprises:

logging in a second server side based on the second login account information; and

and downloading a service information set corresponding to the specified service from the second server.

8. The method of claim 2 or 7, further comprising:

updating or importing the first login account information; or

And updating or importing the second login account information.

9. The method of claim 1, further comprising: after sending each service information of the service information set to the third server based on a predetermined rule,

receiving processing feedback information from the third server side; and

and sending the processing feedback information to the second server side.

10. The method of claim 9, further comprising: and after the processing feedback information is sent to the second server, destroying the service information corresponding to the processing feedback information.

11. An information processing method executed by a second server side, the method comprising:

responding to a service information set request, and sending a service information set to a first server side, wherein the service information set request is generated by the first server side in response to a specified service being triggered; and

and receiving processing feedback information from the first server, wherein the processing feedback information is generated by the first server sending each service information of the service information set to the third server based on a predetermined rule so that each service information is processed by the third server.

12. The method of claim 11, wherein the second server side is connected to at least one web server; and

the service information set comprises service information from the at least one website server.

13. The method of claim 12, further comprising: after receiving the process feedback information from the first server side,

and if the processing feedback information is determined to include processing passing, sending the processing feedback information to a website server corresponding to the processing feedback information, so that the website server corresponding to the processing feedback information starts the specified service and/or responds to a service information output request to output service information corresponding to the processing feedback information.

14. The method of claim 12, further comprising: after receiving the process feedback information from the first server side,

and if the processing feedback information is determined to include processing failure, sending the processing feedback information to a website server corresponding to the processing feedback information, and receiving service supplementary information from the website server corresponding to the processing feedback information to request the third server to process the service supplementary information.

15. The method of claim 11, further comprising: after receiving the process feedback information from the first server side,

and if the processing feedback information is determined to include the processing pass, outputting the service information corresponding to the processing feedback information.

16. An information processing method executed by an information processing system including a first server side and a second server side connected, the method comprising:

the first server side responds to the triggering of a specified service and sends a service information set request aiming at the specified service to the second server side;

the second server side responds to the service information set request and sends a service information set corresponding to the service information set request to the first server side;

the first server side sends each service information of the service information set to a third server side based on a preset rule so that the third server side processes each service information;

the first server receives processing feedback information from the third server; and

and the first server side sends the processing feedback information to the second server side so as to determine whether to execute the specified service.

17. An information processing apparatus comprising:

the information determining module is used for responding to the triggering of the specified service and determining a service information set corresponding to the specified service, wherein the service information set is stored in a second server; and

and the first sending module is used for sending each service information of the service information set to the third server based on a preset rule so as to process each service information by the third server.

18. An information processing apparatus comprising:

a second sending module, configured to send a service information set to a first server in response to a service information set request, where the service information set request is generated by the first server in response to a specific service being triggered; and

the first receiving module is configured to receive processing feedback information from the first server, where the processing feedback information is generated by the first server sending each service information of the service information set to the third server based on a predetermined rule, so that each service information is processed by the third server.

19. An information processing system comprising: a first server side and a second server side connected, wherein the first server side and the second server side are configured to:

20. An electronic device, comprising:

one or more processors;

a storage device for storing executable instructions which, when executed by the processor, implement a method according to any one of claims 1 to 15.