CN110944028A - Guest room management method, server, system and storage medium - Google Patents
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Abstract
The embodiment of the application provides a guest room management method, a server, a system and a storage medium, wherein the system comprises an interaction device, a server and a guest room control system; the interaction device is used for sending a mode switching request to the server when a preset trigger event occurs, wherein the mode switching request carries description information of a mode to be switched; the server is used for receiving the mode switching request and determining the mode to be switched from at least one service mode according to the description information of the mode to be switched; generating a control instruction corresponding to the mode to be switched and sending the control instruction to a guest room control system; and the guest room control system is used for adjusting the equipment parameters of the related guest room facilities according to the control instruction. In the embodiment, the service mode can be switched, so that the room service which meets the service requirements better is provided for the user in different scenes, and the room service becomes more confident and more comfortable.
Description
Technical Field
The present application relates to the field of internet of things technology, and in particular, to a guest room management method, server, system, and storage medium.
Background
The quality of service of a traditional hotel room mainly depends on the quality of hardware facilities and the quality of service personnel. Both of these aspects are limited to a consolidated mode of operation. Based on the solidified operation mode, in the aspect of hardware facilities, the selection, placement, use state and the like of the hardware facilities of each room are uniformly configured; on the aspect of service personnel, the work content, the work time, the service mode and the like of each service personnel are uniformly trained.
This results in the user feeling that the service is not humanized, stereotyped and cumbersome, especially in the aspect of detailed service, and the existing management method cannot meet the user's requirements.
Disclosure of Invention
Aspects of the present disclosure provide a method, a server, a system, and a storage medium for room management to improve quality of room service.
An embodiment of the present application provides a guest room management system, including: the system comprises an interaction device, a server and a guest room control system;
the interaction device is used for sending a mode switching request to the server when a preset trigger event occurs, wherein the mode switching request carries description information of a mode to be switched;
the server is used for receiving the mode switching request and determining a mode to be switched from at least one service mode according to the description information of the mode to be switched; generating a control instruction corresponding to the mode to be switched and sending the control instruction to the guest room control system;
and the guest room control system is used for adjusting the equipment parameters of the related guest room facilities according to the control instruction.
An embodiment of the present application further provides a guest room management method, including:
receiving a mode switching request sent by an interaction device when a preset trigger event occurs, wherein the mode switching request carries description information of a mode to be switched;
determining a mode to be switched from at least one service mode according to the description information of the mode to be switched;
and generating a control instruction corresponding to the mode to be switched, wherein the control instruction is used for adjusting equipment parameters of the related guest room facilities.
An embodiment of the present application further provides a server, including: comprising a memory, a processor, and a communications component;
the memory to store one or more computer instructions;
the processor, coupled with the memory and the communication component, to execute one or more computer instructions to:
receiving a mode switching request sent by an interaction device when a preset trigger event occurs, wherein the mode switching request carries description information of a mode to be switched;
determining a mode to be switched from at least one service mode according to the description information of the mode to be switched;
and generating a control instruction corresponding to the mode to be switched, wherein the control instruction is used for adjusting equipment parameters of the related guest room facilities.
Embodiments of the present application also provide a computer-readable storage medium storing computer instructions, wherein the computer instructions, when executed by one or more processors, cause the one or more processors to perform the aforementioned room management method.
In the embodiment of the application, the room service is subjected to scene management in a service mode, and the service modes are respectively configured for different scenes. Aiming at the service requirements of users in different scenes, the guest room service in each service mode is finely and minutely designed by taking the service requirements in different scenes as the targets. The service mode can be switched, room service which meets the service requirements better is provided for the user in different scenes, and the room service becomes more confident and more comfortable.
Drawings
The accompanying drawings, which are included to provide a further understanding of the application and are incorporated in and constitute a part of this application, illustrate embodiment(s) of the application and together with the description serve to explain the application and not to limit the application. In the drawings:
fig. 1 is a schematic structural diagram of a guest room management system according to an embodiment of the present application;
fig. 2 is a schematic flow chart illustrating a room management method according to another embodiment of the present application;
fig. 3 is a schematic structural diagram of a server according to another embodiment of the present application.
Detailed Description
In order to make the objects, technical solutions and advantages of the present application more apparent, the technical solutions of the present application will be described in detail and completely with reference to the following specific embodiments of the present application and the accompanying drawings. It should be apparent that the described embodiments are only some of the embodiments of the present application, and not all of the embodiments. All other embodiments, which can be derived by a person skilled in the art from the embodiments given herein without making any creative effort, shall fall within the protection scope of the present application.
The existing guest room service is not humanized enough, is relatively rigid and tedious, and particularly cannot meet the requirements of users in the aspect of detailed service. In view of the problems in the prior art, in the embodiments of the present application, a service mode is used to perform scene management on guest room services, and service modes are configured for different scenes. Aiming at the service requirements of users in different scenes, the guest room service in each service mode is finely and minutely designed by taking the service requirements in different scenes as the targets. The service mode can be switched, room service which meets the service requirements better is provided for the user in different scenes, and the room service becomes more confident and more comfortable.
The technical solutions provided by the embodiments of the present application are described in detail below with reference to the accompanying drawings.
Fig. 1 is a schematic structural diagram of a guest room management system according to an embodiment of the present application. As shown in fig. 1, the room management system includes: interaction device 10, server 20 and room control system 30.
The interaction device 10, the server 20 and the room control system 30 are communicatively connected to each other. The network connection between the interaction device 10, the server 20 and the room control system 30 may be wireless or wired. In this embodiment, if the three devices are communicatively connected through a mobile network, the network format of the mobile network may be any one of 2G (gsm), 2.5G (gprs), 3G (WCDMA, TD-SCDMA, CDMA2000, UTMS), 4G (LTE), 4G + (LTE +), WiMax, and even a new network format that will appear in the future.
The interactive device 10 is a generic term for a device having an interactive function in a room management system, and one or more interactive devices 10 in the room management system may be used. The device type of the interactive device 10 is not limited in this embodiment, and the interactive device 10 may be a voice interactive device, a control panel, a door access device, a check-in register device, or the like. Different types of interaction devices 10 may be deployed at different locations within the hotel. For example, the voice interaction device and the control panel may be deployed in a guest room, the access control device may be deployed at a door of the guest room or a door of a hotel, the check-in registration device may be deployed at a front desk of the hotel, and so on. Of course, the interactive device 10 may also be other types of devices, and the interactive device 10 may also be deployed at other positions, which is not limited in this embodiment.
The interaction means 10 provides interaction functions to the outside, and the specific implementation of the interaction functions may be different for different types of interaction means 10. For example, the voice interaction device may implement interaction in a voice manner, the access control device may implement interaction in a face recognition manner or an RFID manner, and the control panel device may implement interaction in a touch operation manner. The interactive object of the interactive device 10 may be a user, a service person, or another object.
One or more servers 20 in the room management system may be provided, each server 20 may be communicatively connected to one or more interaction devices 10, and the types of interaction devices 10 connected to each server 20 may be various. For example, the server 20 may be communicatively coupled to a voice interaction device, an access control device, and a control panel at the same time. In physical implementation, the server 20 may be a conventional server, a cloud host, a virtual center, or other server device. The server device mainly includes a processor, a hard disk, a memory, a system bus, and the like, and is similar to a general computer architecture.
It should be noted that fig. 1 shows the structure of the room management system in the present embodiment, taking one server 20 and one interacting device 10 as examples. However, it should be understood that the structure of the room management system in fig. 1 is merely exemplary, and the room management system in the present embodiment may also adopt other structures. For example, the number of servers 20, the type of the interactive devices 10, the number of the interactive devices 10, and the like in the room management system can be adjusted according to different usage requirements.
In this embodiment, the room Control system 30 is configured to perform intelligent management and Control on room facilities in a room, and may construct a dedicated network based on an rcu (room Control unit) controller or other types of controllers, and provide a data transmission interface to the outside. Room facilities that can be controlled by the room control system 30 include, but are not limited to, light fixtures: controllable switch, brightness, color temperature, etc.; curtain: the device can be controlled to be closed/opened, can be divided into 20 gears, can be finely controlled, and can independently control the yarn and the window shade; air conditioning: adjustable switches, modes, temperature settings, etc.; bathtub tap: adjustable switch, temperature, water quantity, etc.; intelligent mattress: the support scheme, heating, etc. may be adjusted according to the sensed pressure.
After a user is checked in to a hotel, the user may be in various scenes, such as a check-in scene, a get-up scene, a viewing scene, and so on. The existing guest room management methods are passive management, for example, in a viewing scene, a user needs to manually close a curtain in a guest room, manually adjust the brightness of light in the guest room, and the like, in the process, guest room service is lost, if the user wants a service person to perform a series of operations, the user needs to call the service person, wait for the response of the service person, and wait for the service person to perform the operations, which obviously wastes a lot of time, and the service experience is poor. In addition, for a large amount of service details, the service details may be missed by service personnel, and the user still needs to operate autonomously, which greatly reduces the user experience.
In this embodiment, considering that various scenes in which the user is located can generally reflect the potential service requirements of the user, a large number of service modes are pre-stored in the server 20, the scenes that the user may experience are subdivided, and a corresponding service mode is configured for each scene, and in each service mode, from the potential service requirements of the user in the scene, the guest room service is finely and minutely designed to provide the most confident and comfortable guest room service for the user in the corresponding scene.
For example, service modes may include, corresponding to different scenarios: welcome mode, sleep mode, morning mode, getting up mode, continuous sleep mode, night-up mode, film watching mode, office mode, audible and visual rhythm mode, outdoor mode, etc. It is not exhaustive here.
It is possible for the interaction means to listen for preset trigger events. The preset trigger events refer to various events which can represent that the scene where the user is located changes during the process that the user stays in the hotel. For example, the preset trigger event may be an event that the user opens a door of a guest room, an event that the service person initiates the user to successfully check in at a check-in register, or an event that the user clicks a certain service mode on a control panel in the guest room, and so on. The event that the user opens the door of the guest room represents that the scene where the user is located is changed from a corridor scene to a scene in the guest room, and the potential service requirement of the user may be to open a lamp, a curtain and the like in the guest room. The event that the user successfully transacts the check-in represents that the scene where the user is located is switched from the check-in scene to the check-in preparation scene, and the potential service requirement of the user may be to start an air conditioner in a guest room and the like.
When a preset trigger event is monitored, the interaction device may send a mode switching request to the server 20, where the mode switching request carries description information of a mode to be switched. The description information of the mode to be switched may be a name of the mode to be switched, event description information of a preset trigger event, or other information that can be recognized by the server 20 and determine the mode to be switched, which is not limited in this embodiment. For example, when the preset trigger event is that the user clicks a "sleep mode" on a control panel in a guest room, the description information of the mode to be switched may be a mode name. For another example, when the preset trigger event is an event that the user opens a door of a guest room, the description information of the mode to be switched may be event description information such as a room number of the guest room, the person who opens the guest room as the user, and the door which is opened for the user for the first time this time.
For the server 20, the mode switching module is configured to receive a mode switching request sent by the interaction apparatus, and determine a mode to be switched from at least one service mode according to description information of the mode to be switched; a control command corresponding to the mode to be switched is generated and sent to the guest room control system 30.
In a practical application, the server 20 may use description information of the mode to be switched carried in the mode switching request as an index, and store at least one service mode in the form of an index list. Considering that the description information of the mode to be switched in the mode switching commands sent by different types of interaction devices may be different for the same service mode, each service mode may be indexed by a plurality of different types of description information. In order to improve the success rate of the server 20 in responding to the mode switching request, as many types of description information as possible corresponding to each service mode may be configured as an index of the service model. Accordingly, the server 20 can determine the mode to be switched from the at least one service mode according to the description information of the mode to be switched. Of course, in this embodiment, other service mode storage structures may also be adopted, and other service mode searching manners may also be adopted, which is not limited in this embodiment.
In this embodiment, the server 20 may store information such as a schema name of a service schema, a type of a schema variable, and a value of the schema variable. For example, for a sleep mode, its mode name may be set to "sleep", and the types of its mode variables include: brightness of light, temperature of air conditioner, opening and closing degree of curtain, etc., and values of mode variables thereof include: the brightness of the light is 0, the temperature of the air conditioner is 27 ℃, the curtain is completely closed, and the like. The types of associated mode variables may be different for different service modes, and the values of associated mode variables may also be different. In addition, the number of types of the mode variables corresponding to each service mode is not limited in this embodiment, and one service mode may only include one type of mode variable, and may also include multiple types of mode variables.
According to the determined mode to be switched, the server 20 can generate a control instruction corresponding to the mode to be switched. When the type of the mode variable of the mode to be switched is multiple, the control instruction corresponding to the mode to be switched may be a set of instructions. In one practical application, the service mode may be stored in the server 20 in the form of a string of operation sequences, wherein information such as values of mode variables of the service mode is configured under each operation item in the operation sequence. The server 20 can generate a command sequence as a control command corresponding to the mode to be switched according to the operation sequence of the mode to be switched. For example, the control instruction corresponding to the sleep mode may be:
the command 1 is to set the brightness of the lamp light to 0,
instruction 2, setting the air conditioner temperature to 27 ℃,
and instruction 3, setting the curtain to be completely closed.
It should be noted that this is only one example of a service mode storage form, and in this embodiment, other service mode storage forms may also be adopted, which is not limited in this embodiment.
Upon receiving the control command from the server 20, the room control system 30 may adjust the device parameters of the relevant room facilities in response to the control command from the server 20. In the above example, when the control command sent by the server 20 is a command sequence, the RCU controller of the guest room control system 30 may execute each command according to the sequence of the command sequence, and perform device parameter adjustment on the guest room facilities corresponding to each command. For example, according to the control command corresponding to the sleep mode, the room control system 30 performs the following adjustment operations on the device parameters according to the command sequence:
operation 1, adjusting the brightness of the lamp light to 0,
operation 2, adjusting the temperature of the air conditioner to 27 ℃,
and 3, completely closing the curtain.
Therefore, each room facility in the room is adjusted to be the equipment state required by the mode to be switched, active room service can be realized based on the adjusted equipment state, various potential service requirements of the user are actively met, and the user can feel more confident and more comfortable room service.
In this embodiment, the preset trigger event can be divided into at least two types: user triggered class trigger events and non-user triggered class trigger events. The user trigger type triggering event refers to a mode switching event actively triggered by a user, for example, the aforementioned event that the user clicks a certain service mode on the control panel in the guest room. A non-user triggered class triggering event is then a non-user triggered mode switching event, e.g. the aforementioned event that a service person initiates a successful user check-in the check-in registration device. These preset trigger instances may trigger the interaction means 10 to send a mode switch request to the server 20.
For the user trigger type triggering event, the mode switching will sent by the user can be quickly met, and the room service which the user wants is provided for the user.
For the non-user trigger type trigger event, room service can be actively provided for the user under the condition that the user does not sense, and the provided room service is the service for the user, so that the user feels agile.
In summary, in the embodiment, the guest room service is scene-managed in the service mode, and the guest room service in each service mode is carefully and minutely designed aiming at the service requirements of the user in different scenes and aiming at meeting the service requirements in different scenes. The service mode can be switched, room service which meets the service requirements better is provided for the user in different scenes, and the room service becomes more confident and more comfortable. Moreover, the service requirement of the user can be responded more quickly, and the user can complete the adjustment of the guest room facilities comprehensively only by triggering the required service mode, thereby avoiding the omission of service details. In addition, the workload of service personnel can be reduced, the service personnel are liberated from complicated repeated work, and the service personnel concentrate on face-to-face service with higher value, so that the overall service quality of the hotel is improved.
In the above or below embodiments, the interaction means may be voice interaction means.
And the voice interaction device can be used for receiving the mode switching voice command and sending the mode switching voice command to the server 20. The user can call the mode switching voice command to the voice interaction device, and the voice interaction device can collect the mode switching voice command in real time and send the voice command to the server 20 for processing. For example, a user may call out to a voice interaction device to "switch to sleep mode".
In the present embodiment, the voice interaction apparatus transmits a mode switching voice instruction as a mode switching request to the server 20. When receiving the mode switching voice command, the server 20 may perform semantic analysis on the mode switching voice command, and determine the mode to be switched according to the control intention of the mode switching voice command. The server 20 may extract keywords from the corpus corresponding to the mode switching voice command, and determine a control intention of the voice command according to the keywords. For example, for a voice command of "switch to sleep mode", the server 20 may extract keywords "switch to" and "sleep mode" in its corpus, and based on these two keywords, the server 20 may determine the control intention of the voice command of mode switching. After determining the control intention of the mode switching voice command, the server 20 may determine the mode to be switched according to the control intention. In a practical application, the control intention may be used as a type of index of the service mode, and after the control intention of the mode switching voice command is determined, the server 20 may determine a to-be-switched mode corresponding to the control intention according to the index, generate a control command corresponding to the to-be-switched mode, and send the control command to the room control system 30, so that the room control system 30 can perform equipment parameter adjustment on the relevant room facilities.
Therefore, the switching control of the service mode can be realized through the voice interaction device.
In this embodiment, the voice interaction device may further receive a guest room facility adjustment voice instruction, where the guest room facility adjustment voice instruction refers to a voice instruction for adjusting a device parameter of a guest room facility, which is called by a user. For example, the room facility adjustment voice command may be "adjust air conditioner temperature to 26℃" called out by the user.
The voice interaction device can send the guest room facility adjustment voice command to the server 20, and when receiving the guest room facility adjustment voice command, the server 20 can perform semantic analysis on the guest room facility adjustment voice command, generate a guest room facility adjustment command according to the control intention of the guest room facility adjustment voice command, and send the guest room facility adjustment command to the guest room control system 30, so that the guest room control system 30 can perform equipment parameter adjustment on the guest room facility corresponding to the guest room facility adjustment command. For example, for the voice command of "adjust air-conditioning temperature to 26 ℃", the server 20 may extract the keywords "adjust", "air-conditioning temperature", and "26 ℃" in the corpus, and based on these keywords, the server 20 may determine the control intention of the room facility adjustment voice command. After determining the control intent of the room facility adjustment voice command, server 20 may generate a room facility adjustment command based on the control intent.
Therefore, the adjustment control of the single guest room facility can be realized through the voice interaction device.
In the embodiment, the voice interaction mode replaces the existing manual interaction modes such as telephone and the like, so that the operation cost of a user is reduced. The convenient voice interaction mode can also provide a unified interaction entry, the learning cost is reduced, the user does not need to waste time for learning foreground telephone numbers of different hotels, dialing telephone modes and the like, and the overall service convenience is further improved.
In the above or below described embodiments, the interaction device 10 may also carry information gathering functionality.
The interactive apparatus 10 may acquire information of a preset type as the user-related information in response to an information input operation, and transmit the user-related information to the server 20. A user, a service person or other public channels may perform an information input operation through the interactive device 10, and the interactive device 10 may collect various information input by the user and screen out preset types of information as user-related information to be transmitted to the server 20. The preset type information at least includes scene type information, user characteristic type information and key behavior type information.
Scene class information, which may include: information related to the residence and life of the hotel, house type and equipment information, weather, temperature, humidity, holiday information or promotional activities, and the like, which can be derived from open channels or input by service personnel.
The user characteristic class information can comprise member information (age, sex, language and the like) of the user, personal preference information and other characteristic information, and the information can be derived from active input of the user or collection of historical behaviors.
The key behavior information may include that the user actively makes some facility adjustment behaviors, such as increasing the air conditioner temperature, requiring to replace a higher pillow, etc., for reasons such as personal preference, etc., in the check-in process, and in addition, advanced devices such as a gate control/elevator control system with a face recognition technology, an intelligent pressure sensing device, etc. based on an automated store flow, may obtain the following information: check in, getting in and out of a hotel, turning on a desk lamp, staying for a long time and other key behavior information, and the information can be derived from service personnel records or actively input by a user.
It should be noted that the information items included in the several types of information are only exemplary, and the several types of information may also include other information items according to different application requirements, which is not limited in this embodiment. For example, the scene type information may further include traffic conditions near a hotel, the user characteristic type information may further include the native place of the user, and the like
In this embodiment, the server 20 may be configured to receive the user-related information and create at least one service mode according to the user-related information. The server 20 may perform big data analysis on the user-related information by using a machine learning algorithm such as a deep learning algorithm, determine the device state of the guest room facility that provides the user with high quality service in each scene, and create a service mode corresponding to each scene based on the device state. In addition, according to the increasing data volume of the user-related information, the server 20 may continuously optimize each service mode to meet the changing service requirements of the user.
The server 20 is determined by comprehensively considering the service requirements of a large number of users according to the service mode created by the user-related information, and therefore, the service mode has universality and can meet the service requirements of most users. The service quality can be effectively improved.
Further, in order to provide personalized services for the user, in this embodiment, the user related information collected by the interaction device may include user identity information and user behavior information, and an association relationship exists between the user identity information and the user behavior information. For example, the member name of the user a may be used as the identity information of the user a, the key behavior information collected by the interaction device during the check-in process of the user a may be used as the user behavior information corresponding to the user a, and the server 20 may establish the association relationship between the member name of the user a and the user behavior information of the user a.
The server 20 may create, for each user identity information, at least one customized pattern corresponding to the user identity information according to the corresponding user behavior information. The customized mode is determined by adjusting the service mode according to the user behavior information corresponding to the user identity information. For example, for user a in the above example, a customized schema corresponding to user a is created. If the server 20 creates a sleep mode: the brightness of the light is 0, the temperature of the air conditioner is 27 ℃, and the curtain is completely closed. According to the historical behavior of the user A, the temperature of the air conditioner in the sleep mode is adjusted to 26 ℃ for multiple times, the server 20 can accordingly judge that the preferred temperature of the air conditioner in the sleep mode of the user A is 26 ℃, the server 20 can adjust the temperature of the air conditioner in the sleep mode to 26 ℃, and the customized sleep mode corresponding to the user A is generated by combining the mode variable value that the light brightness is 0 and the curtain is completely closed.
In this embodiment, based on at least one service mode created by the server 20, the server 20 may analyze the historical behavior of the user according to the user behavior information, determine the user preference, and create a customized mode more conforming to the user preference according to the user preference. Thereby enabling the provision of a customisation server 20 for the user.
It should be noted that, in this embodiment, the server 20 may store the general service mode and the customized mode corresponding to the user at the same time. The room management system may respond differently to the mode switching needs of different types of users.
For non-member or first-time store-coming users, the server 20 can determine the mode to be switched from the general server 20 mode, and accordingly, the room control system 30 sets the equipment parameters of the room facilities according to the control command corresponding to the general service mode. As in the above example, when such a user requests a switch to the sleep mode, the brightness of the light in the guest room will be set to 0, the air conditioning temperature will be set to 27 ℃, and the curtain will be set to be completely closed.
For a member or a user having historical behaviors stored in the server 20, the server 20 may determine a mode to be switched from the customized mode corresponding to the user. Accordingly, the room control system 30 sets the device parameters for the room facility according to the control command corresponding to the customized mode. For example, when user a in the above example issues a service request to switch to sleep mode, the light brightness in the guest room will be set to 0, the air conditioning temperature will be set to 26 ℃, and the blinds will be set to be fully closed.
Therefore, personalized services can be provided for different users, habits, hobbies and the like of different users can be met in service details, the users can obtain proper service experience, and a more comfortable, more convenient, more intimate and more instant service target is realized.
Fig. 2 is a flowchart illustrating a room management method according to another embodiment of the present application. As shown in fig. 2, the method includes:
200. receiving a mode switching request sent by an interactive device when a preset trigger event occurs, wherein the mode switching request carries description information of a mode to be switched;
201. determining a mode to be switched from at least one service mode according to the description information of the mode to be switched;
202. and generating a control instruction corresponding to the mode to be switched, wherein the control instruction is used for adjusting the equipment parameters of the related guest room facilities.
In a practical application, the description information of the mode to be switched carried in the mode switching request can be used as an index, and at least one service mode is stored in the form of an index list. Considering that the description information of the mode to be switched in the mode switching commands sent by different types of interaction devices may be different for the same service mode, each service mode may be indexed by a plurality of different types of description information. In order to improve the success rate of the server in responding to the mode switching request, the description information of as many types as possible corresponding to each service mode can be configured as the index of the service mode. Accordingly, the mode to be switched can be determined from the at least one service mode according to the description information of the mode to be switched. Of course, in this embodiment, other service mode storage structures may also be adopted, and other service mode searching manners may also be adopted, which is not limited in this embodiment.
In this embodiment, information such as a schema name of a service schema, a type of a schema variable, and a value of the schema variable may be stored. For example, for a sleep mode, its mode name may be set to "sleep", and the types of its mode variables include: brightness of light, temperature of air conditioner, opening and closing degree of curtain, etc., and values of mode variables thereof include: the brightness of the light is 0, the temperature of the air conditioner is 27 ℃, the curtain is completely closed, and the like. The types of associated mode variables may be different for different service modes, and the values of associated mode variables may also be different. In addition, the number of types of the mode variables corresponding to each service mode is not limited in this embodiment, and one service mode may only include one type of mode variable, and may also include multiple types of mode variables.
And generating a control instruction corresponding to the mode to be switched according to the determined mode to be switched. When the type of the mode variable of the mode to be switched is multiple, the control instruction corresponding to the mode to be switched may be a set of instructions. In one practical application, the service mode may be stored in the server in the form of a string of operation sequences, wherein information such as values of mode variables of the service mode is configured under each operation item in the operation sequences respectively. And generating a command sequence as a control command corresponding to the mode to be switched according to the operation sequence of the mode to be switched. For example, the control instruction corresponding to the sleep mode may be:
the command 1 is to set the brightness of the lamp light to 0,
instruction 2, setting the air conditioner temperature to 27 ℃,
and instruction 3, setting the curtain to be completely closed.
It should be noted that this is only one example of a service mode storage form, and in this embodiment, other service mode storage forms may also be adopted, which is not limited in this embodiment.
After receiving the control instruction, the room control system can respond to the control instruction to adjust the equipment parameters of the relevant room facilities. In the above example, the control command may be a command sequence, and the RCU controller of the guest room control system may execute each command according to the sequence of the command sequence, and perform equipment parameter adjustment on the guest room facilities corresponding to each command. For example, according to the control instruction corresponding to the sleep mode, the guest room control system performs the following adjustment operations on the device parameters according to the instruction sequence:
operation 1, adjusting the brightness of the lamp light to 0,
operation 2, adjusting the temperature of the air conditioner to 27 ℃,
and 3, completely closing the curtain.
Therefore, each room facility in the room is adjusted to be the equipment state required by the mode to be switched, active room service can be realized based on the adjusted equipment state, various potential service requirements of the user are actively met, and the user can feel more confident and more comfortable room service.
In this embodiment, the preset trigger event can be divided into at least two types: user triggered class trigger events and non-user triggered class trigger events. The user trigger type triggering event refers to a mode switching event actively triggered by a user, for example, the aforementioned event that the user clicks a certain service mode on the control panel in the guest room. A non-user triggered class triggering event is then a non-user triggered mode switching event, e.g. the aforementioned event that a service person initiates a successful user check-in the check-in registration device. These preset trigger instances may trigger the interaction means to send a mode switch request to the server.
For the user trigger type triggering event, the mode switching will sent by the user can be quickly met, and the room service which the user wants is provided for the user.
For the non-user trigger type trigger event, room service can be actively provided for the user under the condition that the user does not sense, and the provided room service is the service for the user, so that the user feels agile.
In summary, in the embodiment, the guest room service is scene-managed in the service mode, and the guest room service in each service mode is carefully and minutely designed aiming at the service requirements of the user in different scenes and aiming at meeting the service requirements in different scenes. The service mode can be switched, room service which meets the service requirements better is provided for the user in different scenes, and the room service becomes more confident and more comfortable. Moreover, the service requirement of the user can be responded more quickly, and the user can complete the adjustment of the guest room facilities comprehensively only by triggering the required service mode, thereby avoiding the omission of service details. In addition, the workload of service personnel can be reduced, the service personnel are liberated from complicated repeated work, and the service personnel concentrate on face-to-face service with higher value, so that the overall service quality of the hotel is improved.
In an alternative embodiment, the mode switch request includes a mode switch voice instruction; step 201 may include:
and performing semantic analysis on the mode switching voice command, and determining a mode to be switched from at least one service mode according to the control intention of the mode switching voice command.
In an optional embodiment, the method further comprises: receiving a guest room facility adjusting voice instruction; and performing semantic analysis on the guest room facility adjusting voice command, and generating a guest room facility adjusting command according to the control intention of the guest room facility adjusting voice command, wherein the guest room facility adjusting command is used for adjusting the equipment parameters of the corresponding guest room facility.
In an alternative embodiment, before step 200, the method further comprises: acquiring information of a preset type as user related information; at least one service mode is created based on the user-related information.
In this embodiment, the user-related information includes user identity information and user behavior information, and after creating at least one service mode according to the user-related information, the method further includes:
and aiming at each user identity information, creating at least one customized mode corresponding to the user identity information according to the corresponding user behavior information, wherein the customized mode is determined by adjusting the service mode according to the user behavior information corresponding to the user identity information.
In this embodiment, the mode switching request further includes user identity information; step 201, comprising: and determining the mode to be switched from at least one customized mode corresponding to the user identity information according to the user identity information and the description information of the mode to be switched.
Fig. 3 is a schematic structural diagram of a server according to another embodiment of the present application. As shown in fig. 3, the server includes: memory 30, processor 31, and communications component 32.
The memory 30 is used to store computer programs and may be configured to store various other data to support operations on the master node. Examples of such data include instructions for any application or method operating on the master node, contact data, phonebook data, messages, pictures, videos, and the like.
The memory 30 may be implemented by any type or combination of volatile or non-volatile memory devices, such as Static Random Access Memory (SRAM), electrically erasable programmable read-only memory (EEPROM), erasable programmable read-only memory (EPROM), programmable read-only memory (PROM), read-only memory (ROM), magnetic memory, flash memory, magnetic or optical disks.
A processor 31, coupled to the memory 30, for executing the computer program in the memory 30 for:
receiving a mode switching request sent by the interaction device when a preset trigger event occurs through the communication component 32, wherein the mode switching request carries description information of a mode to be switched;
determining a mode to be switched from at least one service mode according to the description information of the mode to be switched;
and generating a control instruction corresponding to the mode to be switched, wherein the control instruction is used for adjusting the equipment parameters of the related guest room facilities.
In an alternative embodiment, the mode switch request includes a mode switch voice instruction; when determining the to-be-switched mode from the at least one service mode according to the description information of the to-be-switched mode, the processor 31 is configured to:
and performing semantic analysis on the mode switching voice command, and determining a mode to be switched from at least one service mode according to the control intention of the mode switching voice command.
In an alternative embodiment, the processor 31 is further configured to:
receiving a guest room facility adjusting voice instruction;
and performing semantic analysis on the guest room facility adjusting voice command, and generating a guest room facility adjusting command according to the control intention of the guest room facility adjusting voice command, wherein the guest room facility adjusting command is used for adjusting the equipment parameters of the corresponding guest room facility.
In an alternative embodiment, the processor 31 is further configured to, before receiving the mode switch request:
acquiring information of a preset type as user related information;
at least one service mode is created based on the user-related information.
In an optional embodiment, the user-related information includes user identity information and user behavior information; the processor 31, after creating at least one service mode according to the user related information, is further configured to:
and aiming at each user identity information, creating at least one customized mode corresponding to the user identity information according to the corresponding user behavior information, wherein the customized mode is determined by adjusting the service mode according to the user behavior information corresponding to the user identity information.
In an optional embodiment, the mode switching request further includes user identity information; when determining the to-be-switched mode from the at least one service mode according to the user identity information and the description information of the to-be-switched mode, the processor 31 is configured to:
and determining the mode to be switched from at least one customized mode corresponding to the user identity information according to the user identity information and the description information of the mode to be switched.
Further, as shown in fig. 3, the server may further include: power supply components 33, and the like. Only some of the components are schematically shown in fig. 3, and it is not meant that the server includes only the components shown in fig. 3.
The communication component 32 of fig. 3 may be configured to facilitate wired or wireless communication between the device in which the communication component is located and other devices. The device in which the communication component is located may access a wireless network based on a communication standard, such as WiFi, 2G or 3G, or a combination thereof. In an exemplary embodiment, the communication component receives a broadcast signal or broadcast related information from an external broadcast management system via a broadcast channel. In one exemplary embodiment, the communication component further includes a Near Field Communication (NFC) module to facilitate short-range communications. For example, the NFC module may be implemented based on Radio Frequency Identification (RFID) technology, infrared data association (IrDA) technology, Ultra Wideband (UWB) technology, Bluetooth (BT) technology, and other technologies.
The power supply unit 33 in fig. 3 supplies power to various components of the device in which the power supply unit is located. The power components may include a power management system, one or more power supplies, and other components associated with generating, managing, and distributing power for the device in which the power component is located.
Accordingly, embodiments of the present application also provide a computer-readable storage medium storing computer instructions, which, when executed by one or more processors, cause the one or more processors to perform the aforementioned room management method performed by the server.
As will be appreciated by one skilled in the art, embodiments of the present invention may be provided as a method, system, or computer program product. Accordingly, the present invention may take the form of an entirely hardware embodiment, an entirely software embodiment or an embodiment combining software and hardware aspects. Furthermore, the present invention may take the form of a computer program product embodied on one or more computer-usable storage media (including, but not limited to, disk storage, CD-ROM, optical storage, and the like) having computer-usable program code embodied therein.
The present invention is described with reference to flowchart illustrations and/or block diagrams of methods, apparatus (systems), and computer program products according to embodiments of the invention. It will be understood that each flow and/or block of the flow diagrams and/or block diagrams, and combinations of flows and/or blocks in the flow diagrams and/or block diagrams, can be implemented by computer program instructions. These computer program instructions may be provided to a processor of a general purpose computer, special purpose computer, embedded processor, or other programmable data processing apparatus to produce a machine, such that the instructions, which execute via the processor of the computer or other programmable data processing apparatus, create means for implementing the functions specified in the flowchart flow or flows and/or block diagram block or blocks.
These computer program instructions may also be stored in a computer-readable memory that can direct a computer or other programmable data processing apparatus to function in a particular manner, such that the instructions stored in the computer-readable memory produce an article of manufacture including instruction means which implement the function specified in the flowchart flow or flows and/or block diagram block or blocks.
These computer program instructions may also be loaded onto a computer or other programmable data processing apparatus to cause a series of operational steps to be performed on the computer or other programmable apparatus to produce a computer implemented process such that the instructions which execute on the computer or other programmable apparatus provide steps for implementing the functions specified in the flowchart flow or flows and/or block diagram block or blocks.
In a typical configuration, a computing device includes one or more processors (CPUs), input/output interfaces, network interfaces, and memory.
The memory may include forms of volatile memory in a computer readable medium, Random Access Memory (RAM) and/or non-volatile memory, such as Read Only Memory (ROM) or flash memory (flash RAM). Memory is an example of a computer-readable medium.
Computer-readable media, including both non-transitory and non-transitory, removable and non-removable media, may implement information storage by any method or technology. The information may be computer readable instructions, data structures, modules of a program, or other data. Examples of computer storage media include, but are not limited to, phase change memory (PRAM), Static Random Access Memory (SRAM), Dynamic Random Access Memory (DRAM), other types of Random Access Memory (RAM), Read Only Memory (ROM), Electrically Erasable Programmable Read Only Memory (EEPROM), flash memory or other memory technology, compact disc read only memory (CD-ROM), Digital Versatile Discs (DVD) or other optical storage, magnetic cassettes, magnetic tape magnetic disk storage or other magnetic storage devices, or any other non-transmission medium that can be used to store information that can be accessed by a computing device. As defined herein, a computer readable medium does not include a transitory computer readable medium such as a modulated data signal and a carrier wave.
It should also be noted that the terms "comprises," "comprising," or any other variation thereof, are intended to cover a non-exclusive inclusion, such that a process, method, article, or apparatus that comprises a list of elements does not include only those elements but may include other elements not expressly listed or inherent to such process, method, article, or apparatus. Without further limitation, an element defined by the phrase "comprising an … …" does not exclude the presence of other like elements in a process, method, article, or apparatus that comprises the element.
The above description is only an example of the present application and is not intended to limit the present application. Various modifications and changes may occur to those skilled in the art. Any modification, equivalent replacement, improvement, etc. made within the spirit and principle of the present application should be included in the scope of the claims of the present application.
Claims (16)
1. A room management system, comprising: the system comprises an interaction device, a server and a guest room control system;
the interaction device is used for sending a mode switching request to the server when a preset trigger event occurs, wherein the mode switching request carries description information of a mode to be switched;
the server is used for receiving the mode switching request and determining a mode to be switched from at least one service mode according to the description information of the mode to be switched; generating a control instruction corresponding to the mode to be switched and sending the control instruction to the guest room control system;
and the guest room control system is used for adjusting the equipment parameters of the related guest room facilities according to the control instruction.
2. The system of claim 1, wherein the interactive device is a voice interactive device;
the voice interaction device is used for receiving a mode switching voice instruction and sending the mode switching voice instruction to the server as the mode switching request;
and the server is used for performing semantic analysis on the mode switching voice command when determining the mode to be switched from at least one service mode according to the description information of the mode to be switched, and determining the mode to be switched according to the control intention of the mode switching voice command.
3. The system of claim 2, wherein the voice interaction device is further configured to:
receiving a guest room facility adjusting voice instruction, and sending the guest room facility adjusting voice instruction to the server;
the server is further configured to: performing semantic analysis on the guest room facility adjusting voice command, generating a guest room facility adjusting command according to the control intention of the guest room facility adjusting voice command, and sending the guest room facility adjusting command to the guest room control system;
the guest room control system is also used for adjusting the equipment parameters of the guest room facilities corresponding to the guest room facility adjusting instructions.
4. The system of claim 1, wherein the interaction device is further configured to:
responding to information input operation, acquiring information of a preset type as user related information, and sending the user related information to the server;
the server is further configured to: and receiving the user related information, and creating at least one service mode according to the user related information.
5. The system of claim 4, wherein the user-related information comprises user identity information and user behavior information;
the server is further configured to: and aiming at each user identity information, creating at least one customized mode corresponding to the user identity information according to the corresponding user behavior information, wherein the customized mode is determined by adjusting the service mode according to the user behavior information corresponding to the user identity information.
6. The system according to claim 5, wherein the mode switching request further comprises user identity information;
when determining the mode to be switched, the server is specifically configured to: and determining the mode to be switched from at least one customized mode corresponding to the user identity information according to the user identity information and the description information of the mode to be switched.
7. The system of claim 1, wherein the preset trigger events comprise user-triggered class trigger events and non-user-triggered class trigger events.
8. A room management method, comprising:
receiving a mode switching request sent by an interaction device when a preset trigger event occurs, wherein the mode switching request carries description information of a mode to be switched;
determining a mode to be switched from at least one service mode according to the description information of the mode to be switched;
and generating a control instruction corresponding to the mode to be switched, wherein the control instruction is used for adjusting equipment parameters of the related guest room facilities.
9. The method of claim 8, wherein the mode switch request comprises a mode switch voice instruction; the determining the mode to be switched from at least one service mode according to the description information of the mode to be switched includes:
and performing semantic analysis on the mode switching voice command, and determining a mode to be switched from at least one service mode according to the control intention of the mode switching voice command.
10. The method of claim 8, further comprising:
receiving a guest room facility adjusting voice instruction;
and performing semantic analysis on the guest room facility adjusting voice command, and generating a guest room facility adjusting command according to the control intention of the guest room facility adjusting voice command, wherein the guest room facility adjusting command is used for adjusting the equipment parameters of the corresponding guest room facility.
11. The method of claim 8, wherein prior to receiving the mode switch request, further comprising:
acquiring information of a preset type as user related information;
and creating at least one service mode according to the user related information.
12. The method of claim 11, wherein the user-related information comprises user identity information and user behavior information; after creating at least one service mode according to the user-related information, the method further includes:
and aiming at each user identity information, creating at least one customized mode corresponding to the user identity information according to the corresponding user behavior information, wherein the customized mode is determined by adjusting the service mode according to the user behavior information corresponding to the user identity information.
13. The method of claim 12, wherein the mode switch request further includes user identity information; the determining a mode to be switched from at least one service mode according to the user identity information and the description information of the mode to be switched includes:
and determining the mode to be switched from at least one customized mode corresponding to the user identity information according to the user identity information and the description information of the mode to be switched.
14. The method of claim 8, wherein the preset trigger events comprise user-triggered class trigger events and non-user-triggered class trigger events.
15. A server, comprising: comprising a memory, a processor, and a communications component;
the memory to store one or more computer instructions;
the processor, coupled with the memory and the communication component, to execute one or more computer instructions to:
receiving a mode switching request sent by an interaction device when a preset trigger event occurs, wherein the mode switching request carries description information of a mode to be switched;
determining a mode to be switched from at least one service mode according to the description information of the mode to be switched;
and generating a control instruction corresponding to the mode to be switched, wherein the control instruction is used for adjusting equipment parameters of the related guest room facilities.
16. A computer-readable storage medium storing computer instructions, which when executed by one or more processors, cause the one or more processors to perform the method of room management of any of claims 8-14.
Priority Applications (2)
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|---|---|---|---|
| CN201811110222.3A CN110944028A (en) | 2018-09-21 | 2018-09-21 | Guest room management method, server, system and storage medium |
| PCT/CN2019/106913 WO2020057626A1 (en) | 2018-09-21 | 2019-09-20 | Guest room management method, server, system, and storage medium |
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| Application Number | Priority Date | Filing Date | Title |
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| CN201811110222.3A CN110944028A (en) | 2018-09-21 | 2018-09-21 | Guest room management method, server, system and storage medium |
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