CN110933165A - Operation behavior tracking method and device - Google Patents
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- CN110933165A CN110933165A CN201911183079.5A CN201911183079A CN110933165A CN 110933165 A CN110933165 A CN 110933165A CN 201911183079 A CN201911183079 A CN 201911183079A CN 110933165 A CN110933165 A CN 110933165A
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- H04—ELECTRIC COMMUNICATION TECHNIQUE
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- H04L67/00—Network arrangements or protocols for supporting network services or applications
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- H—ELECTRICITY
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Abstract
The invention provides an operation behavior tracking method and device, when a user operates on a client application, the client responds to the user operation and initiates a request to a server, the request is the technical realization of the client to the user operation, in the application, the monitored request is analyzed to obtain user operation behavior data corresponding to the request, and the data reflecting the user operation behavior is substantially directly obtained from the technical realization of the user operation, and compared with video data collected by a camera outside the client application, the data can reflect the user operation behavior more accurately, thereby realizing the accurate tracking of the user operation behavior on the client application. In addition, the user operation behavior data obtained by analyzing the request is directly recorded in the local of the client, so that links of data transmission and data analysis are omitted, errors caused by intermediate links are avoided, and the accuracy of tracking the user operation behavior in the application of the client is further improved.
Description
Technical Field
The present invention relates to the field of communications technologies, and in particular, to an operation behavior tracking method and apparatus.
Background
The operation behavior tracking means that an electronic storage mode is adopted to record operation behavior data of a user. The user operation behavior data on the client application can truly and objectively reflect the preference of the user, the application safety and the product user experience of the application from the data perspective, so that the method has important significance for tracking the user operation behavior on the client application.
The tracking of user operation behavior on a traditional client application is mainly as follows: the method comprises the steps of acquiring the operation of a user on a client application in a video monitoring mode by installing a camera, and recording a video monitoring result by a server. However, the video can only shoot the representation of the user operation, and cannot record the details of the user operation, and the video often cannot record the user operation comprehensively due to the influence of the shooting angle, so that the video image data cannot accurately reflect the user operation behavior. When a server records a video monitoring result subsequently, the server needs to acquire a video image from a camera first and then analyze the video image to obtain the video monitoring result, however, errors often exist in image transmission and image analysis, which results in that the finally recorded operation behavior data is not accurate enough. Therefore, the existing method for tracking the user operation behavior on the client application has the problem of low accuracy.
Disclosure of Invention
In view of this, an object of the present invention is to provide an operation behavior tracking method and apparatus, so as to solve the problem that the operation behavior of a user on a client application cannot be accurately tracked in the prior art.
The technical scheme is as follows:
the invention provides an operation behavior tracking method, which comprises the following steps:
monitoring a request initiated by a client;
under the condition that the request is initiated by the client in response to the operation behavior of the user on the client application, analyzing the monitored request to obtain user operation behavior data corresponding to the request;
and calling a local storage interface, and recording the obtained user operation behavior data in the local client.
Preferably, the initiated request comprises a request to request data from a specified resource or a request to submit data to be processed to a specified resource; analyzing the monitored request to obtain user operation behavior data corresponding to the request, wherein the user operation behavior data comprises the following steps:
when the monitored request is a request for requesting data from a specified resource, analyzing a message body of the request to obtain time, a user, a place and an event corresponding to the request;
when the monitored request is a request for submitting data to be processed to a specified resource, analyzing the uniform resource locator of the request to obtain the time, the user, the place and the event corresponding to the request.
Preferably, the local storage interface is an application program interface stored in a webpage in a hypertext markup language.
Preferably, after the recording the obtained user operation behavior data locally at the client, the method further includes:
and classifying the user operation behavior data stored locally by the client.
Preferably, after the recording the obtained user operation behavior data locally at the client, the method further includes:
receiving a modification or deletion request of a user for user operation behavior data locally stored in the client;
determining the authority of the user;
and when the user has the common right, forbidding the user to modify or delete the user operation behavior data.
Preferably, after the recording the obtained user operation behavior data locally at the client, the method further includes: and compressing the user operation behavior data locally stored by the client.
Preferably, after compressing the user operation behavior data stored locally at the client, the method further includes: and sending the compressed user operation behavior data to a security data center so that the security data center can analyze the user operation behavior data.
The present invention also provides an operation behavior tracking apparatus, including:
the monitoring unit is used for monitoring a request initiated by a client;
the analysis unit is used for analyzing the request monitored by the monitoring unit under the condition that the request is initiated by the client in response to the operation behavior of the user on the client application, so as to obtain the user operation behavior data included in the request;
and the recording unit is used for calling a local storage interface and recording the user operation behavior data obtained by the analysis unit in the local client.
Preferably, the initiated request comprises a request to request data from a specified resource or a request to submit data to be processed to a specified resource; the analysis unit includes:
the first analysis subunit is used for analyzing the message body of the request to obtain the time, the user, the place and the event corresponding to the request when the monitored request is the request for requesting data from the specified resource;
and the second analysis subunit is used for analyzing the uniform resource locator of the request to obtain the time, the user, the place and the event corresponding to the request when the monitored request is the request for submitting the data to be processed to the specified resource.
Preferably, the local storage interface is an application program interface stored in a webpage in a hypertext markup language.
According to the technical scheme, the method has the following advantages:
when a user operates on a client application, the client responds to the user operation and initiates a request to a server, wherein the request is the technical realization of the client to the user operation. In addition, in the embodiment of the application, the user operation behavior data obtained by analyzing the request is directly recorded in the local client, so that links of data transmission and data analysis are omitted, errors caused by intermediate links are avoided, and the accuracy of tracking the user operation behavior in the application of the client is further improved.
Meanwhile, in the embodiment of the application, the data of the user operation behaviors on the client application are recorded in real time, so that the client can find abnormal user operation behaviors in time and take corresponding measures, and the user operation behaviors on the client application are tracked in real time.
In addition, in the embodiment of the application, the client application realizes the tracking of the operation behavior of the user, can be suitable for various application scenes, and breaks through the limitation of the installation of the camera in the traditional method.
Drawings
In order to more clearly illustrate the embodiments of the present invention or the technical solutions in the prior art, the drawings used in the description of the embodiments or the prior art will be briefly introduced below, and it is obvious that the drawings in the following description are some embodiments of the present invention, and for those skilled in the art, other drawings can be obtained according to these drawings without creative efforts.
FIG. 1 is a flow chart of an operation behavior tracking method according to an embodiment of the present invention;
FIG. 2 is a schematic flow chart of an operation behavior tracking method according to an embodiment of the present invention;
FIG. 3 is a schematic flow chart of an operation behavior tracking method according to an embodiment of the present invention;
FIG. 4 is a schematic diagram of an operation behavior tracking apparatus according to an embodiment of the present invention;
fig. 5 is a schematic diagram of another component of the operation behavior tracking apparatus according to the embodiment of the present invention.
Detailed Description
To facilitate understanding of the concepts of the present application, reference will be made to some terms, abbreviations or abbreviations used in the concepts of the present application:
HTTP (HTTP-hypertext transfer protocol): the HTTP is a request-response protocol between the client and the server, for example, the client submits an HTTP request to the server, and the server returns a response to the client.
GET request: the HTTP request method requests data from a specified resource.
And (4) POST request: the HTTP request method submits data to be processed to a specified resource.
Html (hypertext Markup language): hypertext markup language, a next-generation application of standard universal markup language, marks various parts of a web page to be displayed by markup symbols.
HTML 5: a fifth major modification of the application hypertext markup language (HTML) under the web core language, standard universal markup language.
In order to make the objects, technical solutions and advantages of the embodiments of the present invention clearer, the technical solutions in the embodiments of the present invention will be clearly and completely described below with reference to the drawings in the embodiments of the present invention, and it is obvious that the described embodiments are some, but not all, embodiments of the present invention. All other embodiments, which can be derived by a person skilled in the art from the embodiments given herein without making any creative effort, shall fall within the protection scope of the present invention.
The embodiment of the invention provides an operation behavior tracking method, which is applied to a client and used for tracking the operation behavior of a user on client application, wherein the application on the client can be an application embedded with HTML (hypertext markup language). For example, referring to FIG. 1, a flow diagram of one embodiment of an operational behavior tracking method is shown, comprising the steps of:
s101, monitoring a request initiated by a client.
There are many ways to listen to client requests, such as one possible implementation is: and customizing a request monitoring code, adding the code into the client application, and monitoring the request initiated by the client by the code in the running process of the client application. As another example, another possible implementation is: and installing a monitoring tool on the client, and monitoring the request initiated by the client through the monitoring tool.
It should be noted that the monitoring in the embodiment of the present application is a monitoring function implemented on the session layer to monitor the upper layer application data.
S102, under the condition that the request is initiated by the client in response to the operation behavior of the user on the client application, analyzing the monitored request to obtain the user operation behavior data corresponding to the request.
The operation behavior of the user on the client application is that the user performs operations such as clicking, selecting, sliding and the like after entering any page of the client. In response to these user operations, the client initiates a corresponding request to the server.
In an application in browser/client mode, the client-initiated request is an HTTP request, which is implemented by a GET or POST method, so the HTTP request is a request to request data from a specified resource (which may be referred to as a GET request) or a request to submit data to be processed to a specified resource (which may be referred to as a POST request).
The user operation behavior data is data reflecting user operation behaviors, and at least comprises the following data: time, user, location, and event. The time is the time when the user operation behavior occurs, the time when the request is monitored can be used as the time when the user operation behavior occurs, and the time can also be obtained by analyzing the request; the user is a user generating an operation behavior, such as a bank teller, a common user and the like, and can be obtained by analyzing the request; the place is the place where the user operation behavior occurs, can be obtained by analyzing the request, and can also take the IP address of the current client as the place where the user operation behavior occurs; the event is a specific service or function corresponding to the user operation behavior, such as login, account opening, account transfer and the like, and can be obtained by analyzing the request.
The monitored GET request or POST request corresponds to a certain user operation behavior, and the monitored GET request or POST request is analyzed to obtain user operation behavior data capable of reflecting the user operation behavior; when the monitored request is a POST request, analyzing the uniform resource locator of the POST request to obtain the time, the user, the place and the event corresponding to the request.
And S103, calling a local storage interface, and recording the obtained user operation behavior data in the local client.
Preferably, when the user operation behavior data is recorded, a webpage storage method provided by a hypertext markup language can be utilized, and the method can safely store the obtained user operation behavior data in a local place in real time. In a specific implementation, the obtained user operation behavior data can be recorded in the local client by calling an application program interface stored in a webpage in the hypertext markup language. The web page storage in HTML is a local storage (LocalStorage) method provided by HTML5, where LocalStorage is used for persistent local storage, and data is stored on a browser of a client, and the data is never expired unless the data is deleted actively. LocalStorage stores the key value pairs in a character string mode. An Application Programming Interface (API) of LocalStorage mainly includes: setitem (key, value) for setting data, setitem (key) for acquiring data, and localstorage.removitem (key) for deleting data by a user, localstorage.clear () for clearing data. By calling the APIs, the obtained user operation behavior data can be recorded in the local of the client.
When a user operates on a client application, the client responds to the user operation and initiates a request to a server, wherein the request is the technical realization of the client to the user operation. In addition, in the embodiment of the application, the user operation behavior data obtained by analyzing the request is directly recorded in the local client, so that links of data transmission and data analysis are omitted, errors caused by intermediate links are avoided, and the accuracy of tracking the user operation behavior in the application of the client is further improved.
Meanwhile, in the embodiment of the application, the data of the user operation behaviors on the client application are recorded in real time, so that the client can find abnormal user operation behaviors in time and take corresponding measures, and the user operation behaviors on the client application are tracked in real time.
In addition, in the embodiment of the application, the client application realizes the tracking of the operation behavior of the user, can be suitable for various application scenes, and breaks through the limitation of the installation of the camera in the traditional method.
In the above embodiment, after the obtained user operation behavior data is recorded locally at the client, in order to ensure the accuracy and the validity of the user operation behavior data, a security policy is added locally at the client in the embodiment of the present application. As seen in fig. 2, which illustrates the flow of yet another embodiment of an operational behavior tracking method, comprising the steps of:
s201, monitoring a request initiated by a client.
S202, under the condition that the request is initiated by the client in response to the operation behavior of the user on the client application, analyzing the monitored request to obtain the user operation behavior data corresponding to the request.
And S203, calling a local storage interface, and recording the obtained user operation behavior data in the local client.
Steps S201 to S203 are similar to steps S101 to S103 in the above embodiment, and are not described again here.
And S204, receiving a modification or deletion request of the user to the user operation behavior data locally stored in the client.
S205, determining the authority of the user.
Alternatively, the authority of the user may include a normal authority and a high-level authority, if the user initiating the modification or deletion request has the high-level authority, the user is allowed to modify or delete the user operation behavior data stored locally at the client, and if the user initiating the modification or deletion request only has the normal authority, the user is prohibited from modifying or deleting the user operation behavior data stored locally at the client.
S206, when the user has the common right, forbidding the user to modify or delete the user operation behavior data.
In the embodiment of the application, the authority control is performed on the user operation behavior data locally stored in the client, and only the user with the high-level authority can modify or delete the user operation behavior data locally recorded in the client, so that the user operation behavior data locally stored in the client cannot be randomly tampered, and the accuracy and the effectiveness of the user operation behavior data are ensured.
In the above embodiment, after the obtained user operation behavior data is recorded locally at the client, the user operation behavior data stored locally at the client may be further processed. As seen in fig. 3, which illustrates the flow of yet another embodiment of the operational behavior tracking method, comprising the steps of:
s301, monitoring a request initiated by a client.
S302, under the condition that the request is initiated by the client in response to the operation behavior of the user on the client application, analyzing the monitored request to obtain the user operation behavior data corresponding to the request.
And S303, calling a local storage interface, and recording the obtained user operation behavior data in the local client.
Steps S301 to S303 are similar to steps S101 to S103 in the above embodiment, and are not described again here.
After step S303, any one or more of steps S304, S305, S306 may also be performed.
And S304, classifying the user operation behavior data stored locally at the client.
And classifying the user operation behavior data locally stored in the client can lay a foundation for further analyzing the user operation behavior data.
There are various implementations of classifying the user operation behavior data, and in one possible implementation, the classification may be performed according to the user in the user operation behavior data, so as to obtain the interest or preference of the user through the operation performed by the user. In another possible implementation, the event in the user operation behavior data is classified, for example, so that the event is discovered by the time, place and person of the event.
S305, compressing user operation behavior data stored locally by the client.
It can be understood that for a client application which is frequently operated by a user, a lot of recorded user operation behavior data are available, and in the embodiment of the application, the utilization rate of the storage space is improved by regularly compressing the recorded user operation behavior data.
S306, sending the user operation behavior data stored locally at the client to the security data center so that the security data center can analyze the operation behavior data.
The user operation behavior data locally stored in the client may be uncompressed user operation behavior data or compressed user operation behavior data. Preferably, in order to improve transmission efficiency, the compressed user operation behavior data is sent to the secure data center.
It can be understood that the ability of the client to store and analyze the user operation behavior data is often very limited, in the embodiment of the present application, the compressed or uncompressed user operation behavior data is periodically transmitted to the secure data center, and the secure data center can perform user operation behavior analysis, such as process tracing and problem location, based on the received user operation behavior data.
For ease of understanding, the following is illustrated for an operational behavior tracking scenario in a bank: a teller in a bank transacts services such as inquiry, account transfer, account opening and the like for a client by operating a client application, the client submits an HTTP request to a server when the teller executes various service operations in the client application, and the HTTP request in the client application is realized by a GET or POST method. Taking the user operation behavior of the teller login client application as an example, in the HTTP request implemented by the GET method, the URL is: string path ═ http: // 192.168.1.10/logic/LoginServlet? The HTTP request is analyzed to obtain user operation behavior data such as a login operation performed by the user, a login user name abc, a login password 123, a time when the user performs the login operation as a time when the request is monitored, and a location where the user performs the login operation as a client IP address from which the request is originated. Calling an interface of localStorage provided by HTML5, and recording the obtained user operation behavior data in the form of key-value pairs locally at the client. The user operation behavior data stored locally in the client is provided with a security policy, and only users with high-level authority can delete and modify the user operation behavior data. The client classifies locally stored user operation behavior data according to users or events, periodically compresses the data and sends the data to the security data center, and the security data center conducts process tracing and problem positioning according to user behavior records.
The application also provides an operation behavior tracking device corresponding to the operation behavior tracking method. For example, referring to fig. 4, a schematic block diagram of an embodiment of an operation behavior tracking apparatus according to the present application is shown, the apparatus including:
a monitoring unit 401, configured to monitor a request initiated by a client;
an analyzing unit 402, configured to, in a case that a request is initiated by a client in response to an operation behavior of a user on a client application, analyze a request monitored by the monitoring unit 401, to obtain user operation behavior data included in the request;
a recording unit 403, configured to invoke a local storage interface, and record the user operation behavior data obtained by the analyzing unit 402 in the local of the client.
Optionally, the initiated request comprises a request to request data from a specified resource, or a request to submit data to be processed to a specified resource; the parsing unit 402 includes:
the first analysis subunit is used for analyzing the message body of the request to obtain the time, the user, the place and the event corresponding to the request when the monitored request is the request for requesting data from the specified resource;
and the second analysis subunit is used for analyzing the uniform resource locator of the request to obtain the time, the user, the place and the event corresponding to the request when the monitored request is the request for submitting the data to be processed to the specified resource.
Optionally, the local storage interface is an application program interface stored in a web page in a hypertext markup language.
For example, referring to fig. 5, a schematic diagram of a component structure of another embodiment of an operation behavior recording apparatus of the present application is shown, the apparatus comprising:
a monitoring unit 501, configured to monitor a request initiated by a client;
an analyzing unit 502, configured to, in a case that the request is initiated by the client in response to an operation behavior of the user on the client application, analyze the request monitored by the monitoring unit 501, to obtain user operation behavior data included in the network request;
a recording unit 503, configured to invoke a local storage interface, and record the user operation behavior data obtained by the analyzing unit 502 in the local client.
An authority control unit 504, where the authority control unit 504 is configured to receive a modification or deletion request of the user for the user operation behavior data after the recording unit 503 records the obtained user operation behavior data locally on the client; determining the authority of the user; and when the user has the common right, forbidding the user to modify or delete the user operation behavior data.
In one possible implementation, the apparatus further comprises: a classifying unit 505, where the classifying unit 505 is configured to classify the user operation behavior data stored locally at the client after the recording unit 503 records the obtained user operation behavior data locally at the client.
In one possible implementation, the apparatus further comprises: a compressing unit 506, where the compressing unit 506 is configured to compress the user operation behavior data stored locally at the client after the recording unit 503 records the obtained user operation behavior data locally at the client.
In one possible implementation, the apparatus further comprises: a reporting unit 507, where the reporting unit 507 is configured to send the compressed user operation behavior data to a security data center after the compression unit 506 compresses the user operation behavior data locally stored at the client, so that the security data center analyzes the user operation behavior data.
The operation behavior tracking device according to the embodiment of the present application is relatively simple in description because it corresponds to the operation behavior tracking method according to the above embodiment, and for the relevant similarities, please refer to the description in the above embodiment, and details are not described here.
The embodiments in the present description are described in a progressive manner, each embodiment focuses on differences from other embodiments, and the same and similar parts among the embodiments are referred to each other. For the device provided by the embodiment, the description is relatively simple because the device corresponds to the method provided by the embodiment, and the relevant points can be referred to the method part for description.
It should be noted that, in this document, the terms "comprises," "comprising," or any other variation thereof, are intended to cover a non-exclusive inclusion, such that a process, method, article, or apparatus that comprises a list of elements does not include only those elements but may include other elements not expressly listed or inherent to such process, method, article, or apparatus. Without further limitation, an element defined by the phrase "comprising an … …" does not exclude the presence of other identical elements in a process, method, article, or apparatus that comprises the element.
The previous description of the disclosed embodiments is provided to enable any person skilled in the art to make or use the present invention. Various modifications to these embodiments will be readily apparent to those skilled in the art, and the generic principles defined herein may be applied to other embodiments without departing from the spirit or scope of the invention. Thus, the present invention is not intended to be limited to the embodiments shown herein but is to be accorded the widest scope consistent with the principles and novel features disclosed herein.
The foregoing is only a preferred embodiment of the present invention, and it should be noted that, for those skilled in the art, various modifications and decorations can be made without departing from the principle of the present invention, and these modifications and decorations should also be regarded as the protection scope of the present invention.
Claims (10)
1. An operational behavior tracking method, comprising:
monitoring a request initiated by a client;
under the condition that the request is initiated by the client in response to the operation behavior of the user on the client application, analyzing the monitored request to obtain user operation behavior data corresponding to the request;
and calling a local storage interface, and recording the obtained user operation behavior data in the local client.
2. The method of claim 1, wherein the initiated request comprises a request to request data from a specified resource or a request to submit data to be processed to a specified resource; analyzing the monitored request to obtain user operation behavior data corresponding to the request, wherein the user operation behavior data comprises the following steps:
when the monitored request is a request for requesting data from a specified resource, analyzing a message body of the request to obtain time, a user, a place and an event corresponding to the request;
when the monitored request is a request for submitting data to be processed to a specified resource, analyzing the uniform resource locator of the request to obtain the time, the user, the place and the event corresponding to the request.
3. The method of claim 1, wherein the local storage interface is an application program interface for web storage in hypertext markup language.
4. The method of claim 3, wherein the recording the obtained user operation behavior data locally at the client further comprises:
and classifying the user operation behavior data stored locally by the client.
5. The method of claim 1, wherein the recording the obtained user operation behavior data locally at the client further comprises:
receiving a modification or deletion request of a user for user operation behavior data locally stored in the client;
determining the authority of the user;
and when the user has the common right, forbidding the user to modify or delete the user operation behavior data.
6. The method of claim 1, wherein the recording the obtained user operation behavior data locally at the client further comprises: and compressing the user operation behavior data locally stored by the client.
7. The method of claim 6, wherein after compressing the user-action behavior data stored locally by the client, further comprising: and sending the compressed user operation behavior data to a security data center so that the security data center can analyze the user operation behavior data.
8. An operational behavior tracking apparatus, comprising:
the monitoring unit is used for monitoring a request initiated by a client;
the analysis unit is used for analyzing the request monitored by the monitoring unit under the condition that the request is initiated by the client in response to the operation behavior of the user on the client application, so as to obtain the user operation behavior data included in the request;
and the recording unit is used for calling a local storage interface and recording the user operation behavior data obtained by the analysis unit in the local client.
9. The apparatus of claim 8, wherein the initiated request comprises a request to request data from a specified resource or a request to submit data to be processed to a specified resource; the analysis unit includes:
the first analysis subunit is used for analyzing the message body of the request to obtain the time, the user, the place and the event corresponding to the request when the monitored request is the request for requesting data from the specified resource;
and the second analysis subunit is used for analyzing the uniform resource locator of the request to obtain the time, the user, the place and the event corresponding to the request when the monitored request is the request for submitting the data to be processed to the specified resource.
10. The apparatus of claim 8, wherein the local storage interface is an application program interface for web storage in hypertext markup language.
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