CN110930001A - Merchant resource management method and merchant resource management system - Google Patents
Merchant resource management method and merchant resource management system Download PDFInfo
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Abstract
The invention discloses a merchant resource management method, which is applied to a merchant management platform, wherein the merchant management platform comprises a first storage space and a second storage space, and the method comprises the following steps: acquiring merchant resource information; storing the merchant resource information in a first storage space; allocating merchant resource information in the first storage space; and storing the distributed merchant resource information in a second storage space. The method for mining and managing the merchants is configured in the traditional online merchant management platform, so that the merchant resource information can be uniformly configured, the conversion efficiency of the merchants is greatly improved, the operation efficiency of enterprises is improved, repeated disturbance to the merchants is avoided, and the user experience is improved. The invention also discloses a merchant resource management system.
Description
Technical Field
The invention relates to the technical field of merchant management, in particular to a merchant resource management method and a merchant resource management system.
Background
In the current city, a large amount of house resources exist, and the huge population resources bring huge house demands, so a large amount of house management organizations are correspondingly generated.
In the current market environment, a house management mechanism usually grasps a large amount of house resources, and when a customer has a house demand, the customer can directly obtain the expected house through the house management mechanism, so that the house demand of the customer is met. However, even if the house management organization grasps a large amount of house resources, as the house resources in the whole city are large, and as the competition of the industry is increased, the house management organization needs to continuously excavate and better manage new house resources.
In the prior art, mining of new housing resources is mainly realized by actively mining a business development staff to the site, for example, discovering rentable apartments or inquiring contacts of other rental agencies and coordinating the rentable apartments to live on our platform through a personal channel, a street scan, and the like, and after mining of new housing resources, the business development staff mainly records and counts potential rental merchants manually in a spreadsheet manner so as to manage the potential rental merchants.
However, in the practical application process, once a certain business expander leaves the job, the renters in the business expander cannot realize effective docking, so that the resource waste is caused; on the other hand, because a potential leasing merchant is stored by a business expander, a plurality of business expanders can contact one merchant at the same time, great troubles are caused for the merchant, the user experience is low, the business expansion resources of the enterprise are wasted, and the enterprise operation efficiency is low.
Disclosure of Invention
In order to solve the technical problems of low conversion efficiency and low management efficiency of excavated merchants, which cause low user experience and low enterprise operation efficiency in the prior art, embodiments of the present invention provide a merchant resource management method and a merchant resource management system, which perform mining management on merchants by configuring in an online merchant management platform, and perform uniform configuration on merchant resource information of the merchants, thereby improving the conversion efficiency of merchant resources, improving the operation efficiency of enterprises, and improving user experience.
In order to achieve the above object, an embodiment of the present invention provides a method for managing merchant resources, which is applied to a merchant management platform, where the merchant management platform includes a first storage space and a second storage space, and the method includes: acquiring merchant resource information; storing the merchant resource information in the first storage space; allocating the merchant resource information in the first storage space; and storing the distributed merchant resource information in the second storage space.
Preferably, the acquiring of the merchant resource information includes: capturing merchant information of the first public platform according to a preset capturing rule to obtain first merchant information; acquiring parking request information uploaded from a parking interface, and acquiring second merchant information based on the parking request information; acquiring manual input information, and analyzing the manual input information to acquire third merchant information; and taking the first merchant information and/or the second merchant information and/or the third merchant information as the merchant resource information.
Preferably, the storing the merchant resource information in the first storage space comprises: executing deletion operation on repeated information in the acquired merchant resource information; and storing the merchant resource information subjected to the deletion operation in the first storage space.
Preferably, the merchant resource information includes merchant contact information, and the executing a deletion operation on the repeated information in the obtained merchant resource information includes: judging whether recorded contact information which is the same as the contact information of the merchant exists in the first storage space or the second storage space; and if the recorded contact information identical to the merchant contact information exists, deleting the merchant resource information and generating corresponding prompt information.
Preferably, the merchant resource information further includes merchant city information, merchant administrative district information, and merchant name information, and the executing deletion operation on the repeated information in the obtained merchant resource information further includes: if the recorded contact information which is the same as the merchant contact information does not exist, judging whether the recorded name information which is the same as the merchant name information exists in the first storage space or the second storage space; if the recorded name information identical to the merchant name information exists, judging whether the recorded city information corresponding to the recorded name information is identical to the merchant city information; and if the recorded city information is the same as the merchant city information, deleting the merchant resource information and generating corresponding prompt information.
Preferably, the allocating the merchant resource information in the first storage space includes: judging whether the distribution instruction information or the claim instruction information is acquired; and under the condition that the allocation instruction information or the claim instruction information is acquired, allocating the corresponding merchant resource information to preset processing personnel.
Preferably, the allocating the corresponding merchant resource information to the preset processing personnel includes: acquiring classification information of the merchant resource information, wherein the classification information comprises first classification merchant information and second classification merchant information; judging whether specified instruction information of the first classified merchant information is acquired or not; under the condition that the appointed instruction information is obtained, obtaining appointed merchant information and a first appointed processing person in the appointed instruction information, and distributing the appointed merchant information to the first appointed processing person; judging whether claim instruction information of the second classified merchant information is acquired or not; and in the case of acquiring the claim instruction information, acquiring the claim merchant information in the claim instruction information, and distributing the claim merchant information to a claim processor initiating the claim instruction information.
Preferably, the obtaining classification information of the merchant resource information includes: acquiring grade evaluation information and difficulty evaluation information of the merchant resources; and analyzing the grade evaluation information and the difficulty evaluation information according to a preset rule to obtain the classification information.
Preferably, after storing the allocated merchant resource information in the second storage space, the method further comprises: judging whether the first designated processing personnel is in a departure state; if the first designated processing personnel is in the out-of-position state, judging whether business resource information in management associated with the first designated processing personnel exists or not; if the information of the merchant resources in the management exists, performing redistribution operation on the merchant resources in the management; if the first designated processing personnel are not in the out-of-position state, monitoring the non-parking duration time of the merchant which corresponds to the designated merchant information and is not parked in the merchant management platform in real time; and judging whether the non-parking duration is greater than a preset time threshold, and under the condition that the non-parking duration is greater than the preset time threshold, moving and storing the specified merchant information in the first storage space.
Preferably, the performing reallocation operations on the managed merchant resources comprises: judging whether a merchant corresponding to the merchant resource information in management already resides in the merchant management platform or not; if the merchant corresponding to the merchant resource information in the management is resident in the merchant management platform, transferring the merchant resource information in the management to a second designated processing personnel; and if the merchant corresponding to the managed merchant resource information does not reside in the merchant management platform, moving and storing the managed merchant resource information in the first storage space.
Correspondingly, the invention also provides a merchant resource management system, which is applied to a merchant management platform, wherein the merchant management platform comprises a first storage space and a second storage space, and the system comprises: the acquisition unit is used for acquiring merchant resource information; the first storage unit is used for storing the merchant resource information in the first storage space; the allocation unit is used for allocating the merchant resource information in the first storage space; and the second storage unit is used for storing the distributed merchant resource information in the second storage space.
Preferably, the acquiring unit includes: the first acquisition module is used for capturing the merchant information of the first public platform according to a preset capturing rule to acquire first merchant information; the second acquisition module is used for acquiring the parking request information uploaded from the parking interface and acquiring second merchant information based on the parking request information; the third acquisition module is used for acquiring manual input information and analyzing the manual input information to acquire third merchant information; a determining module, configured to use the first merchant information and/or the second merchant information and/or the third merchant information as the merchant resource information.
Preferably, the first storage unit includes: the duplication removing module is used for deleting the repeated information in the merchant resource information acquired by the acquisition unit; and the first storage module is used for storing the merchant resource information subjected to the deletion operation in the first storage space.
Preferably, the merchant resource information includes merchant contact information, and the deduplication module is configured to: judging whether recorded contact information which is the same as the contact information of the merchant exists in the first storage space or the second storage space; and if the recorded contact information identical to the merchant contact information exists, deleting the merchant resource information and generating corresponding prompt information.
Preferably, the merchant resource information further includes merchant city information, merchant administrative district information, and merchant name information, and the duplication elimination module is further configured to: if the recorded contact information which is the same as the merchant contact information does not exist, judging whether the recorded name information which is the same as the merchant name information exists in the first storage space or the second storage space; if the recorded name information identical to the merchant name information exists, judging whether the recorded city information corresponding to the recorded name information is identical to the merchant city information; and if the recorded city information is the same as the merchant city information, deleting the merchant resource information and generating corresponding prompt information.
Preferably, the distribution unit includes: the first judgment module is used for judging whether the distribution instruction information or the claim instruction information is acquired; and the distribution module is used for distributing the corresponding merchant resource information to preset processing personnel under the condition of acquiring the distribution instruction information or the claim instruction information.
Preferably, the allocation module is configured to: acquiring classification information of the merchant resource information, wherein the classification information comprises first classification merchant information and second classification merchant information; judging whether specified instruction information of the first classified merchant information is acquired or not; under the condition that the appointed instruction information is obtained, obtaining appointed merchant information and a first appointed processing person in the appointed instruction information, and distributing the appointed merchant information to the first appointed processing person; and/or judging whether claim instruction information of the second classified merchant information is acquired or not; and in the case of acquiring the claim instruction information, acquiring the claim merchant information in the claim instruction information, and distributing the claim merchant information to a claim processor initiating the claim instruction information.
Preferably, the obtaining classification information of the merchant resource information includes: acquiring grade evaluation information and difficulty evaluation information of the merchant resources; and analyzing the grade evaluation information and the difficulty evaluation information according to a preset rule to obtain the classification information.
Preferably, the system further comprises a management unit for: judging whether the first designated processing personnel is in a departure state; if the first designated processing personnel is in the out-of-position state, judging whether business resource information in management associated with the first designated processing personnel exists or not; if the information of the merchant resources in the management exists, performing redistribution operation on the merchant resources in the management; if the first designated processing personnel are not in the out-of-position state, monitoring the non-parking duration time of the merchant which corresponds to the designated merchant information and is not parked in the merchant management platform in real time; and judging whether the non-parking duration is greater than a preset time threshold, and under the condition that the non-parking duration is greater than the preset time threshold, moving and storing the specified merchant information in the first storage space.
Preferably, the performing reallocation operations on the managed merchant resources comprises: judging whether a merchant corresponding to the merchant resource information in management already resides in the merchant management platform or not; if the merchant corresponding to the merchant resource information in the management is resident in the merchant management platform, transferring the merchant resource information in the management to a second designated processing personnel; and if the merchant corresponding to the managed merchant resource information does not reside in the merchant management platform, moving and storing the managed merchant resource information in the first storage space.
In another aspect, the present invention also provides a computer-readable storage medium, on which a computer program is stored, which when executed by a processor implements the method provided by the present invention.
In another aspect, the present invention further provides a server, including: a processor; and the storage device is used for storing computer program instructions and is connected with the processor, and the computer program instructions are loaded in the processor and execute the method provided by the invention.
Through improving the traditional online merchant management platform, the method for mining and managing the potential leasing merchants is configured in the traditional online merchant management platform, so that the merchant resource information of the potential leasing merchants can be uniformly configured, the conversion efficiency of the potential leasing merchants mined by the off-duty business personnel is greatly improved, the operation efficiency of enterprises is improved, the repeated disturbance to the potential leasing merchants is avoided, and the user experience is improved.
Additional features and advantages of the invention will be set forth in the detailed description which follows.
Drawings
The accompanying drawings, which are included to provide a further understanding of the invention and are incorporated in and constitute a part of this specification, illustrate embodiments of the invention and together with the description serve to explain the principles of the invention and not to limit the invention. In the drawings:
FIG. 1 is a flowchart of a specific implementation of a method for mining and managing merchants according to an embodiment of the present invention;
fig. 2 is a flowchart illustrating a specific implementation of configuring the processed merchant resource information to obtain the second storage space in the method for mining and managing merchants according to the embodiment of the present invention;
fig. 3 is a flowchart of a specific implementation of configuring the corresponding processed merchant resource information to a preset processing person in the method for mining and managing merchants according to the embodiment of the present invention;
fig. 4 is a schematic structural diagram of a merchant mining and management system according to an embodiment of the present invention.
Detailed Description
In order to solve the technical problems of low conversion efficiency and low management efficiency of excavated merchants, which cause low user experience and low enterprise operation efficiency in the prior art, embodiments of the present invention provide a merchant resource management method and a merchant resource management system, which perform mining management on merchants by configuring in an online merchant management platform, and perform uniform configuration on merchant resource information of the merchants, thereby improving conversion efficiency of the merchants, improving operation efficiency of the enterprises, and improving user experience.
The following detailed description of embodiments of the invention refers to the accompanying drawings. It should be understood that the detailed description and specific examples, while indicating the present invention, are given by way of illustration and explanation only, not limitation.
It should be noted that the embodiments and features of the embodiments may be combined with each other without conflict.
The terms "system" and "network" in embodiments of the present invention may be used interchangeably. The "plurality" means two or more, and in view of this, the "plurality" may also be understood as "at least two" in the embodiments of the present invention. "and/or" describes the association relationship of the associated objects, meaning that there may be three relationships, e.g., a and/or B, which may mean: a exists alone, A and B exist simultaneously, and B exists alone. In addition, the character "/" generally indicates that the preceding and following related objects are in an "or" relationship, unless otherwise specified. In addition, it should be understood that the terms first, second, etc. in the description of the embodiments of the invention are used for distinguishing between the descriptions and are not intended to indicate or imply relative importance or order to be construed.
Referring to fig. 1, the present invention provides a method for managing merchant resources, which is applied to a merchant management platform, where the merchant management platform includes a first storage space and a second storage space, and the method includes:
s10) acquiring merchant resource information;
s20) storing the merchant resource information in the first storage space;
s30) allocating the merchant resource information in the first storage space;
s40) storing the distributed merchant resource information in the second storage space.
In a possible implementation manner, a current housing management organization assigns a plurality of business expanders to perform resource expansion of housing leasing merchants, and obtains a plurality of merchant resource information fed back by the business expanders, for example, obtains mining form documents of a plurality of leasing merchant resources uploaded by the business expanders, at this time, a merchant management platform automatically stores the merchant resource information in a first storage space, for example, in the embodiment of the present invention, the first storage space is a resource information open sea, and in the resource information open sea, each business expander of the current housing management organization can claim and follow up the stored merchant resource information to expand leasing merchant customers.
After the merchant resource information is stored in the first storage space, the merchant management platform allocates the merchant resource information in the first storage space, for example, through active allocation or in a passive claiming manner, so as to allocate the processing right of a certain merchant resource information to a corresponding business expander, and then stores the allocated merchant resource information in a second storage space (for example, the second storage space is private resource information) for management.
In the embodiment of the invention, by improving the traditional recording and mining method, an online merchant management platform is designed, and the storage plates of the information resources, namely the open sea and the information resources, namely the private sea are arranged in the platform, on one hand, the information of potential leasing merchants mined by the business expansion personnel is uploaded to the open sea of the merchant management platform in time, so that the effective management of the mined information of each business expansion personnel is ensured, the condition that the mined information of the merchant resources is lost or can not be circulated due to the fact that the business expansion personnel leave the work is effectively avoided, and the enterprise benefit is ensured; on the other hand, by reasonably distributing the merchant resource information, each business expander can acquire appropriate potential leased merchant resources to expand the businesses, so that the working efficiency and the mining accuracy of each business expander are greatly improved, the enterprise benefit is improved, the frequent harassment of a plurality of business expanders to one merchant is avoided, and the user experience is improved.
In an embodiment of the present invention, the acquiring merchant resource information includes: capturing merchant information of the first public platform according to a preset capturing rule to obtain first merchant information; acquiring parking request information uploaded from a parking interface, and acquiring second merchant information based on the parking request information; acquiring manual input information, and analyzing the manual input information to acquire third merchant information; and taking the first merchant information and/or the second merchant information and/or the third merchant information as the merchant resource information.
In a possible implementation manner, a business expander searches potential leasing merchants by going around each street, for example, in a street, the business expander finds that a potential leasing merchant is not resident in the current house management mechanism, goes to negotiate with the leasing merchant, and obtains the reply willing to reside in the current house management mechanism of the leasing merchant, at the moment, the business expander opens an APP or a public program on an intelligent mobile terminal (for example, the intelligent mobile terminal is a tablet computer), the leasing merchant directly fills in relevant house source information through the tablet computer, and uploads the house source information to a merchant management platform through a communication interface between the tablet computer and the merchant management platform so as to perform active residence operation; or scanning a bar code displayed by the tablet computer to open a corresponding information filling page, and uploading the house source information to a merchant management platform through an entrance interface of the merchant management platform after the merchant fills the house source information on the information filling page, so as to acquire the merchant resource information of the potential leasing merchant.
In the embodiment of the invention, the existing merchant mining and recording modes are improved, and the potential leasing merchants are mined and recorded by multiple mining and recording modes or multiple mining and recording channels, so that more potential leasing merchants are effectively mined and more timely, clear and accurate records are mined, the working efficiency of business expansion personnel is improved, the enterprise benefit is improved, and the user experience is improved.
In this embodiment of the present invention, the merchant resource information includes merchant contact information, and the executing deletion operation on the repeated information in the obtained merchant resource information includes: judging whether recorded contact information which is the same as the contact information of the merchant exists in the first storage space or the second storage space; and if the recorded contact information identical to the merchant contact information exists, deleting the merchant resource information and generating corresponding prompt information.
Further, in this embodiment of the present invention, the merchant resource information further includes merchant city information, merchant administrative district information, and merchant name information, and the executing deletion operation on the repeated information in the obtained merchant resource information further includes: if the recorded contact information which is the same as the merchant contact information does not exist, judging whether the recorded name information which is the same as the merchant name information exists in the first storage space or the second storage space; if the recorded name information identical to the merchant name information exists, judging whether the recorded city information corresponding to the recorded name information is identical to the merchant city information; and if the recorded city information is the same as the merchant city information, deleting the merchant resource information and generating corresponding prompt information.
In a possible embodiment, a business expander uploads merchant resource information of a potential leasing merchant, and the merchant management platform automatically processes the merchant resource information, for example, first extracts merchant contact information in the merchant resource information (for example, the merchant contact information is a contact telephone number), and then determines whether recorded contact information identical to the merchant contact information exists in the current first storage space or the second storage space, for example, in the embodiment of the present invention, the merchant management platform does not find recorded contact information identical to the merchant contact information, and therefore further extracts merchant name information in the merchant resource information, and finds recorded name information identical to the merchant name information exists in the current first storage space, and therefore, the merchant management platform further extracts merchant city information in the merchant resource information, and finding that the recorded city information corresponding to the recorded name information recorded in the current first storage space is different from the merchant city information, so that the merchant resource information is determined to be a part of another brand of house management institution in different cities, and the merchant resource information is determined to be recorded into the first storage space.
In the process of entering the merchant resource information, data processing including but not limited to duplicate checking, dryness removing (error data removing), automatic correction and the like is automatically performed on the merchant resource information, so that more accurate entry of the merchant resource information is realized, the management accuracy of an enterprise on the merchant resource information is effectively ensured, meanwhile, task expanders assigned with tasks have accurate mineable information, more accurate mining on potential leasing merchants is realized, the working accuracy and the working efficiency of business expanders are improved, and the user experience is improved.
Referring to fig. 2, in the embodiment of the present invention, the allocating the merchant resource information in the first storage space includes:
s41) determining whether allocation instruction information or claim instruction information is acquired;
s42), under the condition that the distribution instruction information or the claim instruction information is acquired, distributing the corresponding merchant resource information to preset processing personnel.
Further, referring to fig. 3, in the embodiment of the present invention, the allocating the corresponding merchant resource information to the preset processing person includes:
s421) obtaining the classification information of the merchant resource information, wherein the classification information comprises first classification merchant information and second classification merchant information;
s422) judging whether the appointed instruction information of the first classified merchant information is acquired;
s4221) under the condition that the specified instruction information is obtained, obtaining specified merchant information and a first specified processing person in the specified instruction information, and distributing the specified merchant information to the first specified processing person;
s423) judging whether claim instruction information of the second classified merchant information is acquired;
s4231) when the claim instruction information is acquired, acquiring claim merchant information in the claim instruction information, and distributing the claim merchant information to a claim processor who initiates the claim instruction information.
In a possible embodiment, after the developed merchant resource information with potential leased merchants is uploaded to the merchant management platform by the business development personnel A, the merchant management platform first performs rating classification on the merchant resource information, for example, performs rating classification on the merchant resource information according to information such as the level and difficulty of follow-up of the merchant resource information, so as to classify the merchant resource information into first classified merchant information or second classified merchant information, for example, in the embodiment of the present invention, the first classified merchant information is high-quality merchant information, the second classified merchant information is poor-quality merchant information, the merchant management platform classifies the merchant resource information uploaded by the business development personnel A into high-quality merchant information, and at this time, the manager of the current house management organization receives prompt information pushed by the merchant management platform, so that the high-quality merchant information is allocated to the business development personnel B according to the prompt information to perform business negotiation, after acquiring the designated instruction information sent by the manager, the merchant management platform allocates the designated merchant information corresponding to the designated instruction information to a first designated processor in the designated instruction information, that is, allocates the processing authority of the designated merchant information to the B-commerce expansion staff.
In this embodiment of the present invention, the acquiring the classification information of the merchant resource information includes: acquiring grade evaluation information and difficulty evaluation information of the merchant resources; and analyzing the grade evaluation information and the difficulty evaluation information according to a preset rule to obtain the classification information.
In the embodiment of the invention, the merchant resource information uploaded to the merchant management platform is classified and graded, and the merchant resource information of different classifications is configured in different methods, so that the commercial expansion personnel of the current house management institution can effectively mine and negotiate high-quality merchants in time, the accuracy and reliability of commercial negotiation are improved, frequent disturbance to high-quality customers is effectively avoided, the operational benefit of enterprises is improved, the user experience is improved, and meanwhile, the inferior merchants are put into the open sea to be claimed by all the commercial expansion personnel, so that the negotiation efficiency of the inferior merchants is ensured, the conversion rate of the merchant resources of the enterprises is improved, and the operational benefit of the enterprises is improved.
In an embodiment of the present invention, after storing the allocated merchant resource information in the second storage space, the method further includes: judging whether the first designated processing personnel is in a departure state; if the first designated processing personnel is in the out-of-position state, judging whether business resource information in management associated with the first designated processing personnel exists or not; if the information of the merchant resources in the management exists, performing redistribution operation on the merchant resources in the management; if the first designated processing personnel are not in the out-of-position state, monitoring the non-parking duration time of the merchant which corresponds to the designated merchant information and is not parked in the merchant management platform in real time; and judging whether the non-parking duration is greater than a preset time threshold, and under the condition that the non-parking duration is greater than the preset time threshold, moving and storing the specified merchant information in the first storage space.
Further, in this embodiment of the present invention, the performing reallocation operations on the managed merchant resources includes: judging whether a merchant corresponding to the merchant resource information in management already resides in the merchant management platform or not; if the merchant corresponding to the merchant resource information in the management is resident in the merchant management platform, transferring the merchant resource information in the management to a second designated processing personnel; and if the merchant corresponding to the managed merchant resource information does not reside in the merchant management platform, moving and storing the managed merchant resource information in the first storage space.
In order to ensure that follow-up mining and negotiation can be carried out on each potential leasing merchant in time, the merchant management platform also manages the resource information of each merchant according to the working state of each business expander. In a possible implementation manner, in an actual operation process, the merchant management platform monitors that the C-commerce extender is currently in a deputy state, so that whether the managed merchant resource information is included under the name of the C-commerce extender is immediately checked, and it is found that 3 managed merchant resource information are included under the name of the C-commerce extender, so that each managed merchant resource information is further judged. The merchant management platform finds that merchants corresponding to the merchant resource information in the first management already reside in the current merchant management platform, so that the merchant resource information in the first management is handed over to the D-commerce expandor for follow-up processing; meanwhile, the merchant resource information in the second management and the merchant resource information in the third management are found not to be resident in the current merchant management platform, so that the merchant resource information in the second management and the merchant resource information in the third management are released to the merchant information public sea for other business expansion personnel to claim and follow.
In another possible embodiment, during the operation of the merchant management platform, it is monitored that the E-commerce extender is currently in working status, but a merchant corresponding to the merchant resource information in the fourth management under the name of the E-commerce extender does not reside in the current merchant management platform, and the non-residence duration of the non-resident merchant management platform is greater than a preset time threshold (for example, the preset time threshold is 15 days), so that the fourth management merchant resource information is released to the open sea for other commerce extenders to search for and follow.
In the embodiment of the invention, the intelligent automatic management is carried out on the resource information of each configured merchant by following the working state and the processing efficiency of each business expander, so that the resource information of each configured merchant can be timely and reliably distributed or followed, and the problems that high-quality merchants are idle for a long time due to the departure of the business expanders or high-quality merchants are lost due to the fact that the business expanders do not talk about the high-quality merchants for a long time and the like are effectively avoided, so that the management accuracy and the management efficiency of the current house management organization for high-quality customers are greatly improved, the operating benefits of enterprises are improved, and the user experience is improved.
The merchant resource management system provided by the embodiment of the invention is explained with reference to the attached drawings.
Referring to fig. 4, based on the same inventive concept, an embodiment of the present invention provides a system for managing merchant resources, which is applied to a merchant management platform, where the merchant management platform includes a first storage space and a second storage space, and the system includes: the acquisition unit is used for acquiring merchant resource information; the first storage unit is used for storing the merchant resource information in the first storage space; the allocation unit is used for allocating the merchant resource information in the first storage space; and the second storage unit is used for storing the distributed merchant resource information in the second storage space.
In an embodiment of the present invention, the obtaining unit includes: the first acquisition module is used for capturing the merchant information of the first public platform according to a preset capturing rule to acquire first merchant information; the second acquisition module is used for acquiring the parking request information uploaded from the parking interface and acquiring second merchant information based on the parking request information; the third acquisition module is used for acquiring manual input information and analyzing the manual input information to acquire third merchant information; a determining module, configured to use the first merchant information and/or the second merchant information and/or the third merchant information as the merchant resource information.
In an embodiment of the present invention, the first storage unit includes: the duplication removing module is used for deleting the repeated information in the merchant resource information acquired by the acquisition unit; and the first storage module is used for storing the merchant resource information subjected to the deletion operation in the first storage space.
In an embodiment of the present invention, the merchant resource information includes merchant contact information, and the duplication removal module is configured to: judging whether recorded contact information which is the same as the contact information of the merchant exists in the first storage space or the second storage space; and if the recorded contact information identical to the merchant contact information exists, deleting the merchant resource information and generating corresponding prompt information.
In this embodiment of the present invention, the merchant resource information further includes merchant city information, merchant administrative district information, and merchant name information, and the duplication elimination module is further configured to: if the recorded contact information which is the same as the merchant contact information does not exist, judging whether the recorded name information which is the same as the merchant name information exists in the first storage space or the second storage space; if the recorded name information identical to the merchant name information exists, judging whether the recorded city information corresponding to the recorded name information is identical to the merchant city information; and if the recorded city information is the same as the merchant city information, deleting the merchant resource information and generating corresponding prompt information.
In an embodiment of the present invention, the allocation unit includes: the first judgment module is used for judging whether the distribution instruction information or the claim instruction information is acquired; and the distribution module is used for distributing the corresponding merchant resource information to preset processing personnel under the condition of acquiring the distribution instruction information or the claim instruction information.
In an embodiment of the present invention, the allocation module is configured to: acquiring classification information of the merchant resource information, wherein the classification information comprises first classification merchant information and second classification merchant information; judging whether specified instruction information of the first classified merchant information is acquired or not; under the condition that the appointed instruction information is obtained, obtaining appointed merchant information and a first appointed processing person in the appointed instruction information, and distributing the appointed merchant information to the first appointed processing person; and/or judging whether claim instruction information of the second classified merchant information is acquired or not; and in the case of acquiring the claim instruction information, acquiring the claim merchant information in the claim instruction information, and distributing the claim merchant information to a claim processor initiating the claim instruction information.
In this embodiment of the present invention, the acquiring the classification information of the merchant resource information includes: acquiring grade evaluation information and difficulty evaluation information of the merchant resources; and analyzing the grade evaluation information and the difficulty evaluation information according to a preset rule to obtain the classification information.
In an embodiment of the present invention, the system further includes a management unit, where the management unit is configured to: judging whether the first designated processing personnel is in a departure state; if the first designated processing personnel is in the out-of-position state, judging whether business resource information in management associated with the first designated processing personnel exists or not; if the information of the merchant resources in the management exists, performing redistribution operation on the merchant resources in the management; if the first designated processing personnel are not in the out-of-position state, monitoring the non-parking duration time of the merchant which corresponds to the designated merchant information and is not parked in the merchant management platform in real time; and judging whether the non-parking duration is greater than a preset time threshold, and under the condition that the non-parking duration is greater than the preset time threshold, moving and storing the specified merchant information in the first storage space.
In an embodiment of the present invention, the performing reallocation operations on the managed merchant resources includes: judging whether a merchant corresponding to the merchant resource information in management already resides in the merchant management platform or not; if the merchant corresponding to the merchant resource information in the management is resident in the merchant management platform, transferring the merchant resource information in the management to a second designated processing personnel; and if the merchant corresponding to the managed merchant resource information does not reside in the merchant management platform, moving and storing the managed merchant resource information in the first storage space.
Further, an embodiment of the present invention also provides a computer-readable storage medium, on which a computer program is stored, which when executed by a processor implements the method of the present invention.
Further, an embodiment of the present invention further provides a server, including: a processor; and a storage device storing computer program instructions connected to the processor, the computer program instructions loading and executing the method of the invention in the processor.
The preferred embodiments of the present invention have been described in detail with reference to the accompanying drawings, however, the present invention is not limited to the specific details of the above embodiments, and various simple modifications can be made to the technical solution of the present invention within the technical idea of the present invention, and these simple modifications are within the protective scope of the present invention.
It should be noted that the various technical features described in the above embodiments can be combined in any suitable manner without contradiction, and the invention is not described in any way for the possible combinations in order to avoid unnecessary repetition.
Those skilled in the art will understand that all or part of the steps in the method according to the above embodiments may be implemented by a program, which is stored in a storage medium and includes several instructions to enable a single chip, a chip, or a processor (processor) to execute all or part of the steps in the method according to the embodiments of the present application. And the aforementioned storage medium includes: a U-disk, a removable hard disk, a Read-Only Memory (ROM), a Random Access Memory (RAM), a magnetic disk or an optical disk, and other various media capable of storing program codes.
In addition, any combination of the various embodiments of the present invention is also possible, and the same should be considered as the disclosure of the present invention as long as it does not depart from the spirit of the present invention.
Claims (10)
1. A merchant resource management method is applied to a merchant management platform, and is characterized in that the merchant management platform comprises a first storage space and a second storage space, and the method comprises the following steps:
acquiring merchant resource information;
storing the merchant resource information in the first storage space;
allocating the merchant resource information in the first storage space;
and storing the distributed merchant resource information in the second storage space.
2. The method of claim 1, wherein the obtaining merchant resource information comprises:
capturing merchant information of the first public platform according to a preset capturing rule to obtain first merchant information;
acquiring parking request information uploaded from a parking interface, and acquiring second merchant information based on the parking request information;
acquiring manual input information, and analyzing the manual input information to acquire third merchant information;
and taking the first merchant information and/or the second merchant information and/or the third merchant information as the merchant resource information.
3. The method of claim 1, wherein storing the merchant resource information in the first storage space comprises:
executing deletion operation on repeated information in the acquired merchant resource information;
and storing the merchant resource information subjected to the deletion operation in the first storage space.
4. The method of claim 2, wherein the merchant resource information comprises merchant contact information, and wherein performing a deletion operation on duplicate information in the obtained merchant resource information comprises:
judging whether recorded contact information which is the same as the contact information of the merchant exists in the first storage space or the second storage space;
and if the recorded contact information identical to the merchant contact information exists, deleting the merchant resource information and generating corresponding prompt information.
5. The method according to claim 4, wherein the merchant resource information further includes merchant city information, merchant administrative district information, and merchant name information, and the performing the deleting operation on the repeated information in the obtained merchant resource information further includes:
if the recorded contact information which is the same as the merchant contact information does not exist, judging whether the recorded name information which is the same as the merchant name information exists in the first storage space or the second storage space;
if the recorded name information identical to the merchant name information exists, judging whether the recorded city information corresponding to the recorded name information is identical to the merchant city information;
and if the recorded city information is the same as the merchant city information, deleting the merchant resource information and generating corresponding prompt information.
6. The method of claim 1, wherein said allocating the merchant resource information within the first storage space comprises:
judging whether the distribution instruction information or the claim instruction information is acquired;
and under the condition that the allocation instruction information or the claim instruction information is acquired, allocating the corresponding merchant resource information to preset processing personnel.
7. The method of claim 6, wherein the assigning the corresponding merchant resource information to the predetermined processing personnel comprises:
acquiring classification information of the merchant resource information, wherein the classification information comprises first classification merchant information and second classification merchant information;
judging whether specified instruction information of the first classified merchant information is acquired or not;
under the condition that the appointed instruction information is obtained, obtaining appointed merchant information and a first appointed processing person in the appointed instruction information, and distributing the appointed merchant information to the first appointed processing person; and/or
Judging whether claim instruction information of the second classified merchant information is acquired or not;
and in the case of acquiring the claim instruction information, acquiring the claim merchant information in the claim instruction information, and distributing the claim merchant information to a claim processor initiating the claim instruction information.
8. A merchant resource management system is applied to a merchant management platform, and is characterized in that the merchant management platform comprises a first storage space and a second storage space, and the system comprises:
the acquisition unit is used for acquiring merchant resource information;
the first storage unit is used for storing the merchant resource information in the first storage space;
the allocation unit is used for allocating the merchant resource information in the first storage space;
and the second storage unit is used for storing the distributed merchant resource information in the second storage space.
9. A computer-readable storage medium, on which a computer program is stored, which program, when being executed by a processor, is adapted to carry out the method of any one of claims 1 to 7.
10. A server, comprising:
a processor; and
a storage device storing computer program instructions, coupled to the processor, to load and execute the method of any of claims 1-7 in the processor.
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