CN110826946B - Intelligent automatic comparison matching identification system and method for processing express delivery non-express delivery - Google Patents
Intelligent automatic comparison matching identification system and method for processing express delivery non-express delivery Download PDFInfo
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Abstract
The invention discloses an intelligent automatic comparison matching identification system and method for processing express non-pickup. The system and the method lock the range of suspected single numbers without express delivery according to the difference scanning data of the express delivery and delivery waybills. And screening and filtering the range of the suspected single number according to the finding information without the copy. And tracking whether the subsequent scanning and signing states exist or not, so that the range of the suspected units is further reduced. When the range of the suspected single numbers without the receipts is reduced to a certain number, the non-receipt claiming information is automatically sent to the sending website where the suspected single numbers are located. The mail sending network points identify and claim according to the non-notice claim information. The method greatly improves the non-express claiming rate, reduces the express loss rate, saves time and labor, reduces the operation cost increase of express enterprises caused by loss and claim settlement, and improves the customer experience.
Description
Technical Field
The invention relates to the field of express delivery non-express delivery pushing processing, in particular to an intelligent automatic comparison matching identification system and method for processing express delivery non-express delivery.
Background
In the field of express logistics, a waybill or a label with information of a consignee, a consignee and the like is usually posted on an external package of goods to be transported. The waybill or label is used for identifying the operation process of sorting, delivering and the like of goods in the whole transportation process. The order number of the waybill or shipping label is the unique identification number of a waybill or shipping label.
The freight note or the transport label often falls off due to the adhesion problem of the freight note and the outer package of the goods or the external force applied to the freight note or the transport label in the process of transportation and sorting. Goods lacking a waybill or shipping label become free. Due to the fact that the piece-missing operation lacks necessary operation information, the express delivery operation personnel can not carry out subsequent transportation operation on the piece-missing operation.
After no piece is produced, if the original single number cannot be found back, a large number of pieces without delivery lists or transportation labels are left in the sorting link. For ownership of goods, the goods are lost, and the customer experience is influenced. A user who does not receive goods may also complain about the courier company that is taking the delivery accordingly. The express delivery enterprise will assume responsibility for reimbursement for the lost goods. On the other hand, a large number of unclaimed express companies occupy the operation field of the express enterprises, and many express enterprises are troubled by the problem that a large number of unclaimed express companies cannot claim the express. Therefore, timely claiming of absence of a part becomes necessary.
However, there are technical difficulties in claiming that no article is left. Since there is no useful information on the goods, the goods can be found from where and where, and they are unknown, like a large sea fishing needle. The existing non-pickup claiming is highly dependent on the experience of problem pickup management personnel of express enterprises, and a large number of pickup clients are required to identify and claim according to non-pickup pictures provided by the express enterprises.
At present, the industry generally has several methods for checking the acceptance of no article:
1. the information left on the goods outer package, such as the manufacturer name, the content information and the like, is released on a specific non-attached item claiming platform for the consignor to claim. However, the recognition rate is often low due to asymmetry of information and the like.
2. According to the situation when the goods are found, the superior source of the goods is traced by combining the videos of sorting and loading and unloading of the goods, and the original source of the goods is finally locked through tracing layer by layer. But the method is limited to the monitoring of the whole cargo flow. The acceptance of this approach is limited because the monitoring system of the courier enterprise does not necessarily cover the entire process and may be limited by the clarity of the video. The greater drawback of this method is that the search is very time consuming and inefficient.
Therefore, an intelligent method for pushing the suspected original single number by intelligent automatic comparison after the cargo transportation label falls off in the field of express delivery is needed, a no-pick manager is liberated from complicated and expensive searching work, the success rate of no-pick claiming is improved, and the loss claim settlement cost of express delivery enterprises is reduced.
Disclosure of Invention
The invention aims to provide an intelligent automatic comparison matching identification method for processing express non-express parcel. The method can improve the success rate of claiming without articles and reduce the loss and claim settlement cost of express enterprises.
In order to achieve the above object, the present invention adopts the following technical solutions.
According to one aspect of the invention, an intelligent automatic comparison matching identification method for processing express no-parcel is provided, and the method comprises the following steps:
s1: each network point and the transfer center scan the express delivery arrival waybills and the express delivery waybills to form arrival waybills scanning data and delivery waybills scanning data;
s2: forming arrival waybill differential scanning data according to the difference between the arrival waybill scanning data and the delivery waybill scanning data;
s3: the difference scanning data of the arrival and delivery waybills are stored into a database of the system through a network by each network point and a transfer center, and the difference scanning data of the arrival and delivery waybills form a suspected single number database Y for inquiring the non-copy;
s4, labeling and numbering express non-documentary parcels W without waybills found in an operation site, and recording the numbers and the finding information of the non-documentary Ws into a non-documentary information database W;
s5: screening a suspected single number range Y1 meeting the condition of the no-copy finding information from the suspected single number database Y in the step S3 through intelligent automatic matching and comparison;
s6: successively removing the subsequent single signs with the scanning state from the suspected single sign range Y1 of the step S5, and reducing the suspected range without the copy to a suspected single sign range Y2 for recognition;
according to the intelligent automatic comparison matching identification method for processing the express non-express parcel in the aspect of the invention, the discovery information comprises the following steps: finding time, finding departments, operation links, vehicles in which the vehicles are located, weight of the parts without the parts, names of goods and packages of the goods; the operation link comprises an unloading link and a sorting link.
According to the intelligent automatic comparison matching identification method for processing the express no-parcel in the aspect of the invention, in step S4, when the express no-parcel without a waybill is found in the unloading link, in step S5, the suspected single number range Y1-1 of the no-parcel is accurately locked by using the difference between the parcel scanning when the vehicle launches and the parcel scanning data when the vehicle arrives, and the suspected single number range Y1-1 is narrowed to the suspected single number range Y1-2 by screening according to the weight of the no-parcel, the name of the goods and the package of the goods.
According to the intelligent automatic comparison matching identification method for processing express delivery non-pickup according to the aspect of the invention, the method further comprises the following steps:
s7: when the range of the suspected single numbers without the letters is reduced to be within ten digits, automatically sending non-letter claiming information to the mail sending network points according to the mail sending network points to which the suspected single numbers belong, and identifying and claiming the mail sending network points according to the non-letter claiming information;
according to the intelligent automatic comparison matching identification method for processing the express non-express parcel, the tens number is 30; the non-attached claim information comprises a non-attached number, a goods name, a goods package and a goods weight.
According to the intelligent automatic comparison matching identification method for processing the express non-express parcel, the method further comprises the following steps:
s8: according to the suspected lost piece k inquiry request sent by the network site or the client and the express bill number, the sending time, the sending network site, the sending unit name, the sending destination address, the weight, the goods name and the goods packaging information of the suspected lost piece, the matched possible existing unknown pieces W1, W2 … and wn are retrieved from the unknown piece database W, and the suspected unknown pieces are provided for the network site or the client to identify and claim.
According to the intelligent automatic comparison matching identification method for processing the express non-return of the invention, after the non-return is identified, the identification state of the non-return database W is set as 'identified'.
According to another aspect of the invention, an intelligent automatic comparison matching processing system for processing express missing is provided, the system comprises: the system comprises a plurality of express delivery to delivery waybill scanning units, a plurality of non-express delivery information input units, a data processing unit, a database unit and a plurality of output units;
the express delivery to delivery waybill scanning units, the non-delivery information input units and the output units are connected with the data processing unit and the database unit through a wired or wireless network;
the plurality of express delivery to delivery waybill scanning units are used for scanning express delivery to waybills and express delivery waybills by each network point and a transfer center to form arrival waybill scanning data and delivery waybill scanning data, and the arrival waybill scanning data and the delivery waybill scanning data are provided for a data processing unit and a database unit of the system through a wired or wireless network;
the data processing unit is used for forming arrival waybill differential scanning data according to the difference between the arrival waybill scanning data and the delivery waybill scanning data, and the arrival waybill differential scanning data and the delivery waybill differential scanning data together form a suspected waybill number database Y for inquiring whether the waybill exists;
the express delivery information recording module is used for recording the serial number and the discovery information of an express delivery information-free W without a waybill found in an operation site into an express delivery information-free database W of the system, wherein the discovery information comprises: finding time, finding departments, operation links, vehicles in which the vehicle is located, weight of the parts, names of goods, packages of the goods and photos;
the data processing unit screens out a suspected single number range Y1 which meets the condition of no-copy finding information from the suspected single number database Y through intelligent automatic matching comparison; and successively removing the subsequent single number with the scanning state from the suspected single number range Y1, and reducing the suspected range without the copy to the suspected single number range Y2 for claiming.
By adopting the method disclosed by the invention to claim the non-authentic goods, the claiming rate is improved to 93.6% from about 40% originally, the loss caused by non-authentic goods which cannot be claimed is greatly reduced, a large amount of manpower and material resources are saved, the increase of the operation cost of express enterprises caused by loss and claim settlement is reduced, and the customer experience is improved.
Drawings
Other features, objects and advantages of the present invention will become more apparent upon reading of the detailed description of non-limiting embodiments thereof, with reference to the following drawings.
FIG. 1 is a schematic diagram of the intelligent automatic comparison and pushing of a no-copy suspected original single number according to the present invention;
FIG. 2 is a flow chart of an intelligent automatic comparison matching identification method for handling unlit delivery of an express delivery of the present invention;
FIG. 3 is a block diagram of an intelligent auto-compare processing system for processing a no-copy in accordance with the present invention;
FIG. 4 is a no-copy information entry user interface of the no-copy intelligent automatic comparison processing system of the present invention.
FIG. 5 is a no-copy information query user interface of the no-copy intelligent automatic comparison processing system of the present invention.
FIGS. 6a-6g are summary data of the non-literary percent coverage in months 1-7 processed by the non-literary intelligent automatic comparison processing system and method of the present invention, respectively.
Detailed Description
The technical scheme of the invention is specifically explained in the following by combining the drawings in the specification.
The detailed features and advantages of the present invention are described in detail in the detailed description which follows, and will be sufficient for anyone skilled in the art to understand the technical content of the present invention and to implement the present invention, and the related objects and advantages of the present invention will be easily understood by those skilled in the art from the description, claims and drawings disclosed in the present specification.
Fig. 1 is a schematic diagram of intelligent automatic comparison and pushing of a suspected original single number without a copy according to the present invention.
After the worker finds that the goods are free of the parts, the worker numbers the parts and pastes a part-free label on the goods which are free of the parts, and information related to finding the parts, such as finding time, finding departments, operation links, vehicles in which the parts are located, is filled in the label. The worker hands over the goods without the article label to the article management specialist. The non-presence management specialist performs operations such as weighing, unpacking, checking and the like on the non-presence goods, and inputs and registers the information in a database unit of the non-presence automatic comparison and matching processing system through a non-presence information input unit of the non-presence automatic comparison and processing system.
When the express delivery without the waybill is found to be in the unloading link, the first-time difference data capture is executed by using the difference of the delivery scanning data, the number of the regular bus and the license plate of the vehicle, and the range Y1-1 of the suspected waybill number without the waybill is accurately locked. And then, secondary screening and filtering are carried out on the suspected single number range Y1-1 according to the weight of the unladen goods, the goods name and the goods package, and the suspected single number range Y1-1 is reduced to the suspected single number range Y1-2. And then, according to the subsequently appearing scanning state single number or the single number which is signed, carrying out third screening and filtering on the range Y1-2 of the suspected single number, and removing the subsequently appearing scanning state single number or the single number which is signed from the range Y1-2 of the suspected single number.
When the range of the suspected single numbers without the parcels is reduced to be within ten digits, for example, within 30, the system automatically pushes the non-parcel claiming information to each mailing website where the suspected single numbers belong according to the mailing website where the suspected single numbers belong. The mail sending network points identify and claim according to the non-notice claim information.
FIG. 2 illustrates a flow diagram of an intelligent automatic match recognition method for handling courier non-courier landing according to one aspect of the present invention.
As shown, the method comprises the following steps:
s1: each network point and the transfer center scan the express delivery order and the express delivery order to form delivery order scanning data and delivery order scanning data;
s2: forming arrival waybill differential scanning data according to the difference between the arrival waybill scanning data and the delivery waybill scanning data;
s3: each network point and the transfer center store the arrival and departure waybill differential scanning data into a database of the system through a network, and the arrival and departure waybill differential scanning data together form a suspected single number database Y for inquiring no-standing pieces;
s4, labeling and numbering express non-parcel W without waybills found in the operation site, and recording the number and the discovery information of the non-parcel W into a non-parcel information database W, wherein the discovery information comprises: finding time, finding departments, operation links, vehicles in which the vehicles are located, weight of the parts without the parts, names of goods and packages of the goods; the operation link comprises an unloading link and a sorting link;
s5: screening a suspected single number range Y1 meeting the condition of the no-copy finding information from the suspected single number database Y in the step S3 through intelligent automatic matching and comparison;
s6: successively removing the subsequent single signs with the scanning state from the suspected single sign range Y1 of the step S5, and reducing the suspected range without the copy to a suspected single sign range Y2 for recognition;
in step S4, when it is found that the parcel without waybill is in the unloading link, in step S5, the suspected no-waybill number range Y1-1 is accurately locked by using the scanned data difference of the arrival and departure of the vehicle, and the suspected no-waybill number range Y1-1 is narrowed to the suspected no-waybill number range Y1-2 by screening according to the weight, the goods name and the goods package of the parcel.
S7: when the range of the suspected bills without the parcels is reduced to be within ten digits, preferably within 30, according to the mailing websites to which the suspected bills belong, automatically sending the non-parcel claiming information to the mailing websites, and identifying and claiming the mailing websites according to the non-parcel claiming information, wherein the non-parcel claiming information comprises a non-parcel number, a goods name, a goods package and a goods weight.
S8: according to the suspected lost piece k inquiry request sent by the network site or the client and the express bill number, the sending time, the sending network site, the sending unit name, the sending destination address, the weight, the goods name and the goods packaging information of the suspected lost piece, the matched possible existing unknown pieces W1, W2 … and wn are retrieved from the unknown piece database W, and the suspected unknown pieces are provided for the network site or the client to identify and claim.
After the non-article is claimed, the claim state of the non-article in the non-article database W is set as 'claimed'.
Fig. 3 shows an intelligent automatic comparison processing system for processing non-couriers, which comprises a plurality of express delivery to delivery waybill scanning units, a plurality of non-courier information entry units, a data processing unit, a database unit, and a plurality of output units.
Express delivery to delivery waybill scanning unit
The express delivery waybill-delivery scanning unit is used for scanning the express delivery waybill-delivery waybill and the express delivery waybill by each network point and the transfer center to form arrival waybill-delivery waybill scanning data and delivery waybill-delivery waybill scanning data, and the arrival waybill scanning data and the delivery waybill-delivery waybill scanning data are provided for the data processing unit of the system through the network.
Information recording unit without file
The express delivery non-express delivery information recording unit is used for recording the serial number of the express delivery non-express delivery W without the waybill found in the operation field and the found information into the express delivery information database W of the database unit, wherein the found information comprises: finding time, finding departments, operation links, vehicles in which the vehicle is located, weight of the parts, names of goods, packages of the goods and photos; the operation links comprise a discharging link and a sorting link.
Data processing unit
The data processing unit is used for forming arrival and departure waybill difference scanning data according to the difference between the arrival waybill scanning data and the departure waybill scanning data; the arrival and departure waybill differential scanning data are stored in a database unit of the system through a network by each network point and a transfer center, and the arrival and departure waybill differential scanning data together form a suspected single number database Y for inquiring no correct pieces;
the data processing unit screens out a suspected single number range Y1 which meets the condition of the no-article finding information from the suspected single number database Y through intelligent automatic matching comparison; sequentially removing subsequent single numbers with a scanning state from the suspected single number range Y1, reducing the suspected range without the copy to a suspected single number range Y2, when the suspected single number range without the copy is reduced to be less than ten digits, such as less than 30, automatically sending non-copy claiming information to a mail-sending website according to the mail-sending website to which the suspected single numbers belong, and identifying and claiming the mail-sending website according to the non-copy claiming information; the system reduces the suspected range without the evidence to the minimum single-number range or even the only single-number range through multi-layer automatic matching comparison for claiming.
Database unit
The database unit is used for storing suspected single number information data and non-copy information data.
Output unit
When the range of the non-presence suspected single numbers is reduced to be within ten digits, such as within 30, the non-presence claim information is automatically sent to the sending network points through the output unit according to the sending network points to which the non-presence suspected single numbers belong, and the sending network points identify and claim according to the non-presence claim information.
FIG. 4 is a no-copy information entry user interface of the no-copy intelligent automatic comparison processing system of the present invention.
FIG. 5 is a no-copy information query user interface of the no-copy intelligent automatic comparison processing system of the present invention.
Fig. 6a to 6g are summarized data of the non-attended percentage coverage in months 1 to 7 before and after the processing by the non-attended intelligent automatic comparison processing system and method of the present invention, wherein the non-attended percentage coverage is significantly increased after the system is started in late 3 months in 2018.
The system of the invention has simple operation for users, only needs to fill in the correct information of the relevant non-authentic work, and simultaneously, the users can realize the non-authentic work claiming only by operating the relevant buttons during claiming. After successful claim, the system displays the no-article "claimed".
The system effectively solves the problems of difficult claiming after no-part is produced and low claiming rate, relieves the related workers without claiming from complicated work, and improves the production efficiency. In the practice of the enterprise, the application of the invention can improve the percent of no-articles recognition from about 40 percent to more than 90 percent, even to 100 percent, and simultaneously save a great deal of manpower and material resources.
Finally, it should be noted that while the present invention has been described with reference to the specific embodiments thereof, it should be understood by those skilled in the art that the above embodiments are only for illustrating the present invention and are not to be construed as limiting the present invention, and various equivalent changes and substitutions may be made therein without departing from the spirit of the present invention, and therefore, it is intended that all changes and modifications to the above embodiments within the spirit and scope of the present invention be covered by the appended claims.
Claims (10)
1. An intelligent automatic comparison matching identification method for processing express non-express delivery is characterized in that: the method comprises the following steps:
s1: each network point and the transfer center scan the express delivery arrival waybills and the express delivery waybills to form arrival waybills scanning data and delivery waybills scanning data;
s2: forming arrival waybill difference scanning data according to the difference between the arrival waybill scanning data and the dispatch waybill scanning data;
s3: each network point and the transfer center store the arrival and departure waybill differential scanning data into a database of the system through a network, and the arrival and departure waybill differential scanning data together form a suspected single number database Y for inquiring no-standing pieces;
s4, labeling and numbering express delivery non-parcel W without waybills found in the operation site, and recording the number and the found information of the non-parcel W into a non-parcel information database W;
s5: screening a suspected single number range Y1 meeting the condition of the no-copy finding information from the suspected single number database Y in the step S3 through intelligent automatic matching and comparison;
s6: the subsequent single number with the scanning status is successively removed from the suspected single number range Y1 of step S5, and the suspected range without the document is reduced to the suspected single number range Y2 for claim.
2. The intelligent automatic matching identification method for processing express delivery non-presence according to claim 1, characterized in that:
the discovery information includes: finding time, finding departments, operation links, vehicles in which the vehicles are located, weight of the parts without the parts, names of goods and packages of the goods;
the operation links comprise an unloading link, a sorting link and a delivering link.
3. The intelligent automatic matching identification method for processing express delivery non-couriers according to claim 2, characterized in that:
in step S4, when it is found that the parcel without waybill is in the unloading link, in step S5, the suspected no-waybill range Y1-1 is accurately locked by using the difference between the parcel-sending scan when the vehicle sends and the parcel-arriving scan data when the vehicle arrives, and the suspected no-waybill range Y1-1 is narrowed to the suspected no-waybill range Y1-2 by screening according to the weight, the goods name and the goods package of the parcel.
4. The intelligent automatic matching identification method for processing express missing parcels according to any of claims 1-3, characterized by further comprising the steps of:
s7: when the range of the suspected single numbers without the articles is reduced to be within ten digits, automatically sending non-article claiming information to the sending network points according to the sending network points to which the suspected single numbers belong, and identifying and claiming the non-article claiming information by the sending network points.
5. The intelligent automatic matching identification method for processing express delivery non-couriers according to claim 4, characterized in that:
the tens number is 30;
the no-article claim information comprises no-article number, goods name, goods package description and picture, and goods weight.
6. The intelligent automatic matching identification method for processing express delivery non-couriers according to claim 1, further comprising the steps of:
s8: according to the suspected lost piece k inquiry request sent by the network site or the client and the express bill number, the sending time, the sending network site, the sending unit name, the sending destination address, the weight, the goods name and the goods packaging information of the suspected lost piece, the matched possible existing unknown pieces W1, W2 … and wn are searched from the unknown piece information database W, and the suspected unknown pieces are provided for the network site or the client to identify and claim.
7. The intelligent automatic matching identification method for processing express delivery non-couriers according to claim 6, characterized in that:
after the article-absent information database W is claimed, the claim state of the article-absent information database W is set to "claimed".
8. The utility model provides an intelligence is automatic to be compared and is matchd processing system for handling express delivery is not being paid, its characterized in that: the system comprises:
the system comprises a plurality of express delivery to delivery waybill scanning units, a plurality of non-express delivery information input units, a data processing unit, a database unit and a plurality of output units;
the express delivery to delivery waybill scanning units, the non-delivery information input units and the output units are connected with the data processing unit and the database unit through a wired or wireless network;
the plurality of express delivery to delivery waybill scanning units are used for scanning express delivery to waybills and express delivery waybills by each network point and a transfer center to form arrival waybill scanning data and delivery waybill scanning data, and the arrival waybill scanning data and the delivery waybill scanning data are provided for a data processing unit and a database unit of the system through a wired or wireless network;
the data processing unit is used for forming arrival waybill differential scanning data according to the difference between the arrival waybill scanning data and the delivery waybill scanning data, and the arrival waybill differential scanning data and the delivery waybill differential scanning data together form a suspected waybill number database Y for inquiring whether the waybill exists;
the express delivery information recording unit is used for recording the serial number and the discovery information of an express delivery information-free W without a waybill found in an operation site into an express delivery information-free database W of the system, wherein the discovery information comprises: finding time, finding departments, operation links, vehicles in which the vehicle is located, weight of the parts, names of goods, packages of the goods and photos;
the data processing unit screens out a suspected single number range Y1 which meets the condition of no-copy finding information from the suspected single number database Y through intelligent automatic matching comparison; and successively removing the subsequent single number with the scanning state from the suspected single number range Y1, and reducing the suspected range without the copy to the suspected single number range Y2 for claiming.
9. The intelligent automated matching system for processing courier non-couriers according to claim 8, wherein:
when the express delivery without waybill is found to be in the unloading link, the data processing unit utilizes the difference between the data of the delivery scanning when the vehicle is delivered and the data of the arrival scanning when the vehicle arrives, accurately locks the suspected single number range Y1-1 of the non-waybill, and screens according to the weight of the non-waybill, the name of the goods and the package of the goods, so as to reduce the suspected single number range Y1-1 to the suspected single number range Y1-2.
10. The intelligent automated matching system for processing courier non-couriers according to claim 8, wherein:
the data processing unit searches and matches possible non-authentic pieces W1, W2 … and wn from the non-authentic information database W according to a suspected lost piece k query request sent by a network site or a client, and the express bill number, the mailing time, the mailing network site, the mailing unit name, the mailing destination address, the weight, the goods name and the goods packaging information of the suspected lost piece, and provides the suspected non-authentic pieces for the network site or the client to recognize and claim.
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| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201810895611.5A CN110826946B (en) | 2018-08-08 | 2018-08-08 | Intelligent automatic comparison matching identification system and method for processing express delivery non-express delivery |
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| Application Number | Priority Date | Filing Date | Title |
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| CN201810895611.5A CN110826946B (en) | 2018-08-08 | 2018-08-08 | Intelligent automatic comparison matching identification system and method for processing express delivery non-express delivery |
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| Publication Number | Publication Date |
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| CN110826946A CN110826946A (en) | 2020-02-21 |
| CN110826946B true CN110826946B (en) | 2022-06-07 |
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| CN115630089A (en) * | 2022-11-09 | 2023-01-20 | 上海东普信息科技有限公司 | Logistics problem matching method, device, computer equipment and storage medium |
| CN118261502A (en) * | 2022-12-28 | 2024-06-28 | 顺丰科技有限公司 | Method and device for acquiring waybill information without singlepiece, electronic equipment and storage medium |
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