CN110765325A - Operation and maintenance analysis method and system of CEPH distributed storage system - Google Patents
Operation and maintenance analysis method and system of CEPH distributed storage system Download PDFInfo
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Abstract
The invention discloses an operation and maintenance analysis method and system of a CEPH distributed storage system, relating to the technical field of cloud center operation and maintenance, and adopting the scheme that: firstly, establishing an operation and maintenance knowledge base, acquiring historical abnormal information and operation and maintenance suggestions, sorting the historical abnormal information and the corresponding operation and maintenance suggestions into knowledge item cards with a uniform format, and storing the knowledge item cards in the operation and maintenance knowledge base; receiving abnormal information sent by a work order system or a log analysis system, and processing the abnormal information into format information matched with an operation and maintenance knowledge base; calling an operation and maintenance knowledge base through a retrieval engine, retrieving historical abnormal information with high matching degree with the abnormal information in the operation and maintenance knowledge base through the retrieval engine, and retrieving to obtain operation and maintenance suggestions with importance sorting; and the retrieval engine sends the operation and maintenance suggestions obtained by retrieval to the operation and maintenance personnel. The invention can reduce the operation and maintenance burden of operation and maintenance personnel, effectively utilize historical data and solve the difficult problem in the operation and maintenance process of the CEPH distributed storage system.
Description
Technical Field
The invention relates to operation and maintenance of a cloud center, in particular to an operation and maintenance analysis method and system of a CEPH distributed storage system.
Background
In the cloud computing era, the importance of operation and maintenance to cloud centers is self-evident. Cloud storage is an important product of cloud services. Many companies adopt CEPH as the bottom-layer technology of service to realize, CEPH distributed storage system is more complicated, and the knowledge level and experience requirements of operation and maintenance personnel are higher when the problem is solved after the fault occurs. In the traditional operation and maintenance, operation and maintenance personnel need to check abnormal information, judge according to own operation and maintenance experience, search for an operation and maintenance manual knocking command, record a return value, log in other operation and maintenance systems for operation and then process. In the process, the problems that operation and maintenance personnel easily knock commands incorrectly, data is not recorded timely or the data is recorded incorrectly, data can be stored in a plurality of systems, return value formats are not formatted (standardized), understanding is difficult, the operation and maintenance personnel are required to switch the systems back and forth, the data is recorded manually and the like exist, and the problems that the operation and maintenance efficiency is low and the customer satisfaction degree is reduced are caused.
In the era of internet development and the era of rapid cloud service development, in the face of massive customer demands, higher requirements are provided for service provision and consumption, and therefore the system operation and maintenance problems need to be timely and accurately processed in production, the customer demands are met through the best service, the customer satisfaction is improved, and the customer stickiness is increased. This is an urgent need for solution by service providers and customers.
Disclosure of Invention
The invention provides an operation and maintenance analysis method and system of a CEPH distributed storage system, aiming at the problems that abnormal information is difficult to understand in the operation and maintenance process, operation and maintenance commands and parameters are difficult to remember, operation and maintenance knowledge is dispersed and cannot be effectively utilized, and the operation and maintenance efficiency is low.
Firstly, the invention provides an operation and maintenance analysis method of a CEPH distributed storage system, and the technical scheme adopted for solving the technical problems is as follows:
an operation and maintenance analysis method of a CEPH distributed storage system is realized by the following steps:
establishing an operation and maintenance knowledge base, collecting historical abnormal information and operation and maintenance suggestions, sorting the historical abnormal information and the corresponding operation and maintenance suggestions into knowledge item cards with a uniform format, and storing the knowledge item cards in the operation and maintenance knowledge base;
receiving abnormal information sent by a work order system or a log analysis system, and processing the abnormal information into format information matched with an operation and maintenance knowledge base;
calling an operation and maintenance knowledge base through a retrieval engine, retrieving historical abnormal information with high matching degree with the abnormal information in the operation and maintenance knowledge base through the retrieval engine, and retrieving to obtain operation and maintenance suggestions with importance sorting;
and the retrieval engine sends the operation and maintenance suggestions obtained by retrieval to the operation and maintenance personnel.
Specifically, the knowledge item card of the related operation and maintenance knowledge base comprises historical abnormal information and a metadata model of operation and maintenance suggestions, and also comprises a logic relation established according to the metadata model and an operation and maintenance script for realizing each step in the logic relation;
after the retrieval engine retrieves the operation and maintenance suggestions with the importance sequence, the retrieval engine executes the predetermined operation and maintenance scripts according to the retrieved operation and maintenance suggestions so as to obtain corresponding parameters and index values and sends the parameters and the index values to the operation and maintenance personnel, the operation and maintenance scripts execute commands and return json format data, and the index names are translated into Chinese.
More specifically, when the operation and maintenance knowledge base is called through the retrieval engine, the retrieval engine retrieves the knowledge item cards with high matching degree with the abnormal information in the aspects of category, relation and relevance in the operation and maintenance knowledge base, and sequentially runs the associated operation and maintenance scripts according to the importance sequence, so as to obtain the operation environment information and the index data, and then formats the operation and maintenance environment information and the index data and returns the operation and maintenance environment information and the index data to the operation and maintenance personnel.
More specifically, when a retrieval engine retrieves a knowledge item card which is completely matched with the abnormal information in various aspects of category, relationship and relevance from an operation and maintenance knowledge base, the operation and maintenance proposal of the knowledge item card automatically executes a preset operation and maintenance script to acquire operation environment information and index data.
Specifically, the socket interface receives abnormal information sent by a work order system or a log analysis system, and text formatting processing, word segmentation processing and normalization processing are sequentially performed on the abnormal information, so that the processed abnormal information can be matched with the format of a knowledge item card in an operation and maintenance knowledge base.
Optionally, when the involved operation and maintenance personnel process the abnormal information according to the operation and maintenance suggestion obtained by the retrieval,
if the retrieved operation and maintenance suggestions cannot solve the abnormal information, the operation and maintenance personnel should analyze the abnormal information and give corresponding operation and maintenance suggestions by themselves, and when the operation and maintenance suggestions by the operation and maintenance personnel solve the abnormal information, the abnormal information and the operation and maintenance suggestions by themselves are arranged into a knowledge item card with a uniform format and stored in an operation and maintenance knowledge base.
Secondly, the invention also provides an operation and maintenance analysis system of the CEPH distributed storage system, and the technical scheme adopted for solving the technical problems is as follows:
an operation and maintenance analysis system of a CEPH distributed storage system, comprising:
the establishing module is used for establishing an operation and maintenance knowledge base;
the acquisition and analysis module is used for acquiring historical abnormal information and operation and maintenance suggestions, sorting the historical abnormal information and the corresponding operation and maintenance suggestions into knowledge item cards with a uniform format, and storing the knowledge item cards in an operation and maintenance knowledge base;
the receiving and processing module is used for receiving the abnormal information sent by the work order system or the log analysis system and processing the abnormal information into format information matched with the operation and maintenance knowledge base;
the retrieval engine module is used for calling the operation and maintenance knowledge base, retrieving historical abnormal information with high matching degree with the abnormal information in the operation and maintenance knowledge base, and further retrieving to obtain operation and maintenance suggestions with importance sorting;
and the information sending module is used for sending the operation and maintenance suggestions obtained by the retrieval to the operation and maintenance personnel.
Specifically, the knowledge item card of the operation and maintenance knowledge base comprises historical abnormal information and a metadata model of operation and maintenance suggestions, and further comprises a logic relation established according to the metadata model and an operation and maintenance script for realizing each step in the logic relation. After the related search engine module searches and obtains the operation and maintenance suggestions with the importance sequence, the search engine module further executes the preset operation and maintenance scripts according to the searched operation and maintenance suggestions so as to obtain corresponding parameters and index values and send the parameters and the index values to the operation and maintenance personnel, the operation and maintenance scripts execute commands and return json format data, and the index names are translated into Chinese.
More specifically, when the related search engine module calls the operation and maintenance knowledge base, the search engine module searches the knowledge item cards which are highly matched with the abnormal information in the aspects of category, relation and relevance in the operation and maintenance knowledge base, sequentially runs the associated operation and maintenance scripts according to the importance sequence, further obtains the operation environment information and the index data, and then formats the operation and maintenance environment information and the index data and returns the operation and maintenance environment information and the index data to the operation and maintenance personnel.
Optionally, the related receiving and processing module receives abnormal information sent by the work order system or the log analysis system through a socket interface, and performs text formatting processing, word segmentation processing and normalization processing on the abnormal information in sequence, so that the processed abnormal information can be matched with the format of the knowledge item card in the operation and maintenance knowledge base.
Compared with the prior art, the operation and maintenance analysis method and system of the CEPH distributed storage system have the following beneficial effects:
1) according to the method, the operation and maintenance knowledge base is established to store the abnormal information and the operation and maintenance suggestion, and when the abnormal information sent by the work order system or the log analysis system is received, the operation and maintenance knowledge base is called to search the format information highly matched with the abnormal information, and the operation and maintenance personnel can solve the abnormal information according to the search result, so that the operation and maintenance burden of the operation and maintenance personnel is reduced, the historical data can be effectively utilized, the effective value of the historical data is furthest exerted, and the operation and maintenance efficiency is improved;
2) the invention solves the difficult problems in the operation and maintenance process of the CEPH distributed storage system, and solves the problems that abnormal information is difficult to understand, operation and maintenance commands and parameters are difficult to memorize, operation and maintenance knowledge is dispersed and cannot be effectively utilized, and the operation and maintenance efficiency is low.
Drawings
FIG. 1 is a flow chart of a method according to a first embodiment of the present invention;
fig. 2 is a connection block diagram of the second embodiment of the present invention.
The reference information in the drawings indicates:
1. a building module, 2, an acquisition and analysis module, 3, a receiving and processing module,
4. the system comprises a retrieval engine module 5, an information sending module 6 and an operation and maintenance knowledge base.
Detailed Description
In order to make the technical scheme, the technical problems to be solved and the technical effects of the present invention more clearly apparent, the following technical scheme of the present invention is clearly and completely described with reference to the specific embodiments.
The first embodiment is as follows:
with reference to fig. 1, this embodiment provides an operation and maintenance analysis method for a CEPH distributed storage system, where the implementation process of the method includes:
s10: establishing an operation and maintenance knowledge base 6, collecting historical abnormal information and operation and maintenance suggestions, sorting the historical abnormal information and the corresponding operation and maintenance suggestions into knowledge item cards with a uniform format, and storing the knowledge item cards in the operation and maintenance knowledge base 6;
s20: receiving abnormal information sent by a work order system or a log analysis system, and processing the abnormal information into format information matched with the operation and maintenance knowledge base 6;
s30: calling an operation and maintenance knowledge base 6 through a retrieval engine, retrieving historical abnormal information with high matching degree with the abnormal information in the operation and maintenance knowledge base 6 through the retrieval engine, and retrieving to obtain operation and maintenance suggestions with importance sorting;
s40: and the retrieval engine sends the operation and maintenance suggestions obtained by retrieval to the operation and maintenance personnel.
In step S10 of the present embodiment, historical abnormality information may be collected from the official help document, the open source document, the forum, and the library, and at the same time, an operation and maintenance recommendation corresponding to the historical abnormality information is acquired.
In step S10 of this embodiment, the knowledge item card of the operation and maintenance knowledge base 6 includes the historical abnormal information and the metadata model of the operation and maintenance recommendation, and also includes the logical relationship established according to the metadata model, and the operation and maintenance script for implementing each step in the logical relationship. In step S30, after the operation and maintenance suggestions with the importance rank are retrieved by the retrieval engine, the retrieval engine executes a predetermined operation and maintenance script on the retrieved operation and maintenance suggestions to obtain corresponding parameters and index values, and sends the parameters and index values to the operation and maintenance staff, where the operation and maintenance script executes a command and returns json-format data, and the index name is translated into chinese.
In step S30 of this embodiment, when the operation and maintenance knowledge base 6 is called by the search engine, the search engine searches the operation and maintenance knowledge base 6 for a knowledge item card with a high matching degree with the abnormal information in terms of category, relationship, and relevance, and sequentially runs the associated operation and maintenance scripts according to the importance order, thereby obtaining the running environment information and the index data, and then formats the running environment information and the index data and returns the running environment information and the index data to the operation and maintenance staff.
In step S30 of this embodiment, when the search engine searches the operation and maintenance knowledge base 6 for a knowledge item card that completely matches the abnormal information in terms of category, relationship, and relevance, the operation and maintenance suggestion belonging to the knowledge item card automatically executes a predetermined operation and maintenance script to obtain the operating environment information and the index data.
In step S20 of this embodiment, the socket interface receives the abnormal information sent by the work order system or the log analysis system, and performs text formatting, word segmentation, and normalization on the abnormal information in sequence, so that the processed abnormal information can be matched with the format of the knowledge item card in the operation and maintenance knowledge base 6.
In step S40 of the present embodiment, when the relevant operation and maintenance person processes the abnormal information according to the operation and maintenance suggestion obtained by the retrieval,
if the retrieved operation and maintenance suggestions cannot solve the abnormal information, the operation and maintenance personnel should analyze the abnormal information and give corresponding operation and maintenance suggestions by themselves, and when the operation and maintenance suggestions by themselves solve the abnormal information, the abnormal information and the operation and maintenance suggestions by themselves are arranged into a knowledge item card with a uniform format and stored in the operation and maintenance knowledge base 6. This may enable the operation and maintenance knowledge base 6 to be continuously updated.
Example two:
with reference to fig. 2, this embodiment provides an operation and maintenance analysis system of a CEPH distributed storage system, which includes:
the establishing module 1 is used for establishing an operation and maintenance knowledge base 6;
the acquisition and analysis module 2 is used for acquiring historical abnormal information and operation and maintenance suggestions, sorting the historical abnormal information and the corresponding operation and maintenance suggestions into knowledge item cards with a uniform format, and storing the knowledge item cards in the operation and maintenance knowledge base 6;
the receiving and processing module 3 is used for receiving the abnormal information sent by the work order system or the log analysis system through the socket interface, and sequentially performing text formatting processing, word segmentation processing and normalization processing on the abnormal information so that the processed abnormal information can be matched with the format of the knowledge item card in the operation and maintenance knowledge base 6;
the retrieval engine module 4 is used for calling the operation and maintenance knowledge base 6, retrieving the knowledge item cards with higher matching degree with the abnormal information in the aspects of category, relation and correlation in the operation and maintenance knowledge base 6, and sequentially operating the associated operation and maintenance scripts according to the importance sequence;
and the information sending module 5 is used for obtaining the operation environment information and the index data according to the operation and maintenance script, and then formatting the operation environment information and the index data and returning the operation environment information and the index data to the operation and maintenance personnel.
In this embodiment, the knowledge item card of the operation and maintenance knowledge base 6 includes historical abnormal information and a metadata model of the operation and maintenance recommendation, and further includes a logical relationship established according to the metadata model, and an operation and maintenance script for implementing each step in the logical relationship. After the related search engine module 4 searches and obtains the operation and maintenance suggestions with the importance sequence, the search engine module 4 further executes the preset operation and maintenance scripts according to the searched operation and maintenance suggestions so as to obtain corresponding parameters and index values to be sent to the operation and maintenance personnel, the operation and maintenance scripts execute commands and return json format data, and meanwhile, the index names are translated into Chinese.
In summary, the operation and maintenance analysis method and system for the CEPH distributed storage system can reduce the operation and maintenance burden of operation and maintenance personnel, give full play to the effective value of historical data to the maximum extent, and solve the difficult problem in the operation and maintenance process of the CEPH distributed storage system.
The principles and embodiments of the present invention have been described in detail using specific examples, which are provided only to aid in understanding the core technical content of the present invention. Based on the above embodiments of the present invention, those skilled in the art should make any improvements and modifications to the present invention without departing from the principle of the present invention, and therefore, the present invention should fall into the protection scope of the present invention.
Claims (10)
1. An operation and maintenance analysis method of a CEPH distributed storage system is characterized in that the implementation process of the method comprises the following steps:
establishing an operation and maintenance knowledge base, collecting historical abnormal information and operation and maintenance suggestions, sorting the historical abnormal information and the corresponding operation and maintenance suggestions into knowledge item cards with a uniform format, and storing the knowledge item cards in the operation and maintenance knowledge base;
receiving abnormal information sent by a work order system or a log analysis system, and processing the abnormal information into format information matched with an operation and maintenance knowledge base;
calling an operation and maintenance knowledge base through a retrieval engine, retrieving historical abnormal information with high matching degree with the abnormal information in the operation and maintenance knowledge base through the retrieval engine, and retrieving to obtain operation and maintenance suggestions with importance sorting;
and the retrieval engine sends the operation and maintenance suggestions obtained by retrieval to the operation and maintenance personnel.
2. The operation and maintenance analysis method of a CEPH distributed storage system according to claim 1, wherein the knowledge item card of the operation and maintenance knowledge base includes historical abnormal information and a metadata model of operation and maintenance suggestions, further includes a logical relationship established according to the metadata model, and an operation and maintenance script for implementing each step in the logical relationship;
after the retrieval engine retrieves the operation and maintenance suggestions with the importance sequence, the retrieval engine executes the predetermined operation and maintenance scripts according to the retrieved operation and maintenance suggestions so as to obtain corresponding parameters and index values and sends the parameters and the index values to the operation and maintenance personnel, the operation and maintenance scripts execute commands and return json format data, and the index names are translated into Chinese.
3. The operation and maintenance analysis method of the CEPH distributed storage system as claimed in claim 2, wherein when the operation and maintenance knowledge base is called by the search engine, the search engine searches the knowledge item cards with high matching degree with the abnormal information in the aspects of category, relationship and relevance in the operation and maintenance knowledge base, and sequentially runs the associated operation and maintenance scripts according to the importance ranking, thereby obtaining the running environment information and the index data, and then formats the running environment information and the index data and returns the running environment information and the index data to the operation and maintenance personnel.
4. The operation and maintenance analysis method of a CEPH distributed storage system as claimed in claim 3, wherein when the search engine searches the operation and maintenance knowledge base for a knowledge item card that completely matches the abnormal information in all aspects of category, relationship and relevance, the operation and maintenance suggestions of the knowledge item card automatically execute the predetermined operation and maintenance script to obtain the operation environment information and the index data.
5. The operation and maintenance analysis method of the CEPH distributed storage system as claimed in claim 1, wherein the socket interface receives the abnormal information sent by the work order system or the log analysis system, and performs text formatting, word segmentation and normalization on the abnormal information in sequence, so that the processed abnormal information can be matched with the format of the knowledge item card in the operation and maintenance knowledge base.
6. The operation and maintenance analysis method of a CEPH distributed storage system as claimed in claim 1, wherein when the operation and maintenance personnel processes the abnormal information according to the retrieved operation and maintenance suggestions,
if the retrieved operation and maintenance suggestions cannot solve the abnormal information, the operation and maintenance personnel should analyze the abnormal information and give corresponding operation and maintenance suggestions by themselves, and when the operation and maintenance suggestions by the operation and maintenance personnel solve the abnormal information, the abnormal information and the operation and maintenance suggestions by themselves are arranged into a knowledge item card with a uniform format and stored in an operation and maintenance knowledge base.
7. An operation and maintenance analysis system of a CEPH distributed storage system, comprising:
the establishing module is used for establishing an operation and maintenance knowledge base;
the acquisition and analysis module is used for acquiring historical abnormal information and operation and maintenance suggestions, sorting the historical abnormal information and the corresponding operation and maintenance suggestions into knowledge item cards with a uniform format, and storing the knowledge item cards in an operation and maintenance knowledge base;
the receiving and processing module is used for receiving the abnormal information sent by the work order system or the log analysis system and processing the abnormal information into format information matched with the operation and maintenance knowledge base;
the retrieval engine module is used for calling the operation and maintenance knowledge base, retrieving historical abnormal information with high matching degree with the abnormal information in the operation and maintenance knowledge base, and further retrieving to obtain operation and maintenance suggestions with importance sorting;
and the information sending module is used for sending the operation and maintenance suggestions obtained by the retrieval to the operation and maintenance personnel.
8. The operation and maintenance analysis system of a CEPH distributed storage system according to claim 7, wherein the knowledge item cards of the operation and maintenance knowledge base include historical exception information and a metadata model of operation and maintenance suggestions, further include a logical relationship established according to the metadata model, and an operation and maintenance script for implementing each step in the logical relationship;
after the retrieval engine module retrieves the operation and maintenance suggestions with the importance sequence, the retrieval engine module further executes the predetermined operation and maintenance scripts according to the retrieved operation and maintenance suggestions so as to obtain corresponding parameters and index values and sends the parameters and the index values to the operation and maintenance personnel, the operation and maintenance scripts execute commands and return json format data, and the index names are translated into Chinese.
9. The operation and maintenance analysis system of a CEPH distributed storage system according to claim 8, wherein when the search engine module invokes the operation and maintenance knowledge base, the search engine module searches the operation and maintenance knowledge base for the knowledge item cards having a higher matching degree with the abnormal information in each of the categories, relationships, and correlations, and sequentially runs the associated operation and maintenance scripts according to the importance ranking, thereby obtaining the operation environment information and the index data, and then formats the operation and maintenance scripts and returns the operation and maintenance scripts to the operation and maintenance staff.
10. The operation and maintenance analysis system of a CEPH distributed storage system according to claim 7, wherein the receiving processing module receives the abnormal information sent by the work order system or the log analysis system through a socket interface, and sequentially performs text formatting processing, word segmentation processing, and normalization processing on the abnormal information, so that the processed abnormal information can be matched with the format of the knowledge item card in the operation and maintenance knowledge base.
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| CN113570212A (en) * | 2021-07-13 | 2021-10-29 | 苏州琼派瑞特科技股份有限公司 | A machine operation and maintenance service system |
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Application publication date: 20200207 |