CN110535710A - Remote diagnosis method and system, the network equipment and Cloud Server of the network equipment - Google Patents
Remote diagnosis method and system, the network equipment and Cloud Server of the network equipment Download PDFInfo
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- 238000000034 method Methods 0.000 title claims abstract description 84
- 238000004171 remote diagnosis Methods 0.000 title claims abstract description 31
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- 230000002159 abnormal effect Effects 0.000 claims description 12
- 238000001514 detection method Methods 0.000 claims description 11
- 230000005540 biological transmission Effects 0.000 claims description 9
- 238000004458 analytical method Methods 0.000 claims description 6
- 230000003111 delayed effect Effects 0.000 claims description 5
- 238000003745 diagnosis Methods 0.000 abstract description 30
- 238000002405 diagnostic procedure Methods 0.000 abstract description 3
- 230000008569 process Effects 0.000 description 28
- 238000010586 diagram Methods 0.000 description 19
- 238000012545 processing Methods 0.000 description 12
- 238000004590 computer program Methods 0.000 description 7
- 238000009825 accumulation Methods 0.000 description 5
- 230000008439 repair process Effects 0.000 description 5
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- 238000005516 engineering process Methods 0.000 description 3
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- 230000004048 modification Effects 0.000 description 3
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- 238000011835 investigation Methods 0.000 description 2
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L41/00—Arrangements for maintenance, administration or management of data switching networks, e.g. of packet switching networks
- H04L41/06—Management of faults, events, alarms or notifications
- H04L41/0631—Management of faults, events, alarms or notifications using root cause analysis; using analysis of correlation between notifications, alarms or events based on decision criteria, e.g. hierarchy, tree or time analysis
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L41/00—Arrangements for maintenance, administration or management of data switching networks, e.g. of packet switching networks
- H04L41/08—Configuration management of networks or network elements
- H04L41/0803—Configuration setting
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L43/00—Arrangements for monitoring or testing data switching networks
- H04L43/08—Monitoring or testing based on specific metrics, e.g. QoS, energy consumption or environmental parameters
- H04L43/0823—Errors, e.g. transmission errors
- H04L43/0829—Packet loss
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L43/00—Arrangements for monitoring or testing data switching networks
- H04L43/08—Monitoring or testing based on specific metrics, e.g. QoS, energy consumption or environmental parameters
- H04L43/0852—Delays
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L67/00—Network arrangements or protocols for supporting network services or applications
- H04L67/01—Protocols
- H04L67/10—Protocols in which an application is distributed across nodes in the network
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Abstract
The embodiment of the invention provides a kind of remote diagnosis method of network equipment and systems, the network equipment and Cloud Server, wherein, the remote diagnosis method of the network equipment includes: to carry out functional configuration according to the acquisition tasks that Cloud Server defines, and the acquisition tasks are Cloud Server task according to determined by the Failure Diagnostic Code in expert knowledge library；Diagnostic data is acquired according to the functional configuration；The diagnostic data is sent to the Cloud Server, so that the Cloud Server analyzes the diagnostic device according to the Failure Diagnostic Code to judge the network equipment with the presence or absence of exception or failure.It is inflexible for solving existing telecommunication network diagnostic method, the lower technical problem of diagnosis efficiency.
Description
Technical field
The present invention relates to the remote diagnosis methods and system of field of communication technology more particularly to the network equipment, the network equipment
And Cloud Server.
Background technique
Currently, information-based have become the important means that medium-sized and small enterprises are commenced business.But the Current Situation of Informatization of medium-sized and small enterprises
Do not make us feeling optimistic, phenomena such as generally existing application level is relatively low, backward in management.Many medium-sized and small enterprises are for cost, net
The limitation of network scale etc., seldom introduces the high-end network equipment, and the used network equipment is often small-sized router, exchange
Machine or wireless device.
Generally, the often built-in network monitoring function substantially of the network equipment, provides log recording and transports to supervisory network
Market condition, help find Network Abnormal, locating network fault problem.But storage, the calculating etc. for being limited to the network equipment itself
Resource constraint, network equipment end can only monitor and save a small amount of key log, can not go deep into carrying out analysis knowledge to network condition
Not, experience and ability that net dimension personnel are relied on substantially with locating network fault are found.In addition, the log category at network equipment end
It is often solidificated in equipment firmware version, newly-increased or revision diagnostic function needs to issue new firmware version, needs to
The network equipment through coming into operation carries out firmware upgrade.
The main realization process of existing telecommunication network method for diagnosing faults is that remote fault diagnosis platform is based on common event
Hinder type, relevant data acquisition carried out by the network equipment, fault diagnosis is carried out with this.Once there is new failure to occur, need
Associated firmware on upgrade of network apparatus could diagnose new failure.
As it can be seen that existing telecommunication network diagnostic method is inflexible, diagnosis efficiency is lower.
Summary of the invention
The embodiment of the invention provides a kind of remote diagnosis method of network equipment and systems, the network equipment and cloud service
Device, diagnosis efficiency lower technical problem inflexible for solving existing telecommunication network diagnostic method.
In a first aspect, the embodiment of the invention provides a kind of remote diagnosis methods of network equipment, comprising:
The acquisition tasks defined according to Cloud Server carry out functional configuration, the acquisition tasks be the Cloud Server according to
Task determined by Failure Diagnostic Code in expert knowledge library；
Diagnostic data is acquired according to the functional configuration；
The diagnostic data is sent to the Cloud Server, so that the Cloud Server is according to the Failure Diagnostic Code
The diagnostic device is analyzed to judge the network equipment with the presence or absence of exception or failure.
Optionally, the acquisition tasks defined according to Cloud Server carry out functional configuration, comprising:
Acquisition tasks configuration data acquisition switch, data acquisition item, the data acquisition frequency defined according to the Cloud Server
At least one of rate, data acquisition command, data sender's formula, script file and the corresponding data of the acquisition tasks
Acquisition modes.
It is optionally, described that diagnostic data is acquired according to the functional configuration, comprising:
The diagnostic data is acquired by the data acquiring mode, the diagnostic data includes syslog data, stream
Measure at least one of snapshot data, flow session data, Virtual Private Network VPN daily record data, network detection data.
Optionally, the data acquiring mode includes Command Line Interface CLI command task, command analysis device SHELL order
At least one of task, script task.
Optionally, the flow snapshot data includes interface total flow, the flow by application distribution, the stream by user distribution
Amount.
Optionally, the VPN daily record data include for characterize connection whether successful IPsec VPN daily record data.
Optionally, the network detection data include the network equipment to internet or default Intranet server key
Delayed data and packet loss data.
It is optionally, described that the diagnostic data is sent to the Cloud Server, comprising:
The diagnostic data is compressed according to preset format, obtains compressed diagnostic data, and according to the function
It can the determining data sender's formula for being directed to the compressed diagnostic data of configuration；
According to data sender's formula, the compressed diagnostic data is sent to the Cloud Server.
Optionally, if the network equipment is there are exception or failure, the method also includes:
Receive the configuration order for being used to solve the network equipment exception or failure that the Cloud Server is sent；
According to the configuration order, the network equipment exception or failure are repaired.
Second aspect, the embodiment of the invention also provides a kind of remote diagnosis methods of network equipment, comprising:
Setting is directed to the Failure Diagnostic Code of the network equipment, and the Failure Diagnostic Code is according to expert knowledge library institute
Determining rule；
The acquisition tasks of the network equipment are defined according to the Failure Diagnostic Code；
It receives from the network equipment according to acquisition tasks diagnostic data collected；
According to the Failure Diagnostic Code, the diagnostic data is analyzed, judges that the network equipment whether there is
Exception or failure.
Optionally, if the Failure Diagnostic Code is specially the diagnosis rule of dial line arrearage, the method also includes:
If it includes PPoE dialing log without dialing failure record that the diagnostic data meets simultaneously, line quality detects log
No ping detects inaccessible record, and certain time dial line flow is less than default value, and other line flows
Amount is normal, it is determined that there are the failures of dial line arrearage for the network equipment.
Optionally, the acquisition tasks that the network equipment is defined according to the Failure Diagnostic Code, comprising:
Data acquisition switch, data acquisition item, data acquiring frequency, data acquisition are defined according to the Failure Diagnostic Code
At least one of order, data sender's formula, script file and the corresponding data acquiring mode of the acquisition tasks.
It is optionally, described to receive from the network equipment according to acquisition tasks diagnostic data collected, comprising:
By data sender's formula, receives the network equipment and press the diagnostic data according to preset format
Diagnostic data after contracting.
Optionally, after judging the network equipment with the presence or absence of exception or failure, the method also includes:
If there are exception or failures for the network equipment, warning information is generated, the network equipment described in user is prompted to exist
Exception or failure.
Optionally, the warning information includes: at least one of time, classification, fault details, treatment advice, state.
Optionally, after judging the network equipment with the presence or absence of exception or failure, the method also includes:
If the network equipment there are exception or failure, send solve the network equipment exception or fault configuration order to
The network equipment.
The third aspect, the embodiment of the invention also provides a kind of remote diagnosis methods of network equipment, comprising:
Cloud Server setting is directed to the Failure Diagnostic Code of the network equipment, and is defined according to the Failure Diagnostic Code
The acquisition tasks of the network equipment, the Failure Diagnostic Code are the rule according to determined by expert knowledge library；
The network equipment carries out functional configuration according to the acquisition tasks, and acquires diagnosis number according to the functional configuration
According to, and the diagnostic data is sent to the Cloud Server；
The Cloud Server analyzes the diagnostic data according to the Failure Diagnostic Code, judges the network
Equipment whether there is exception or failure.
Fourth aspect, the embodiment of the invention also provides a kind of network equipments, comprising:
Cloud configuration module, the acquisition tasks for being defined according to Cloud Server carry out functional configuration, and the acquisition tasks are
Cloud Server task according to determined by the Failure Diagnostic Code in expert knowledge library；
Data acquisition module, for acquiring diagnostic data according to the functional configuration；
Data transmission blocks, for the diagnostic data to be sent to the Cloud Server, so that the Cloud Server root
The diagnostic device is analyzed according to the Failure Diagnostic Code to judge the network equipment with the presence or absence of exception or failure.
Optionally, the cloud configuration module is used for:
Acquisition tasks configuration data acquisition switch, data acquisition item, the data acquisition frequency defined according to the Cloud Server
At least one of rate, data acquisition command, data sender's formula, script file and the corresponding data of the acquisition tasks
Acquisition modes.
Optionally, the data acquisition module is used for:
It include syslog data, flow snapshot data, flow by the diagnostic data that the data acquiring mode acquires
At least one of session data, Virtual Private Network VPN daily record data, network detection data.
Optionally, the data acquiring mode of cloud configuration module configuration include Command Line Interface CLI command task,
At least one of SHELL Command Task, script task.
Optionally, the flow snapshot data of the data collecting module collected includes interface total flow, by application point
The flow of cloth, the flow by user distribution.
Optionally, the VPN daily record data of the data collecting module collected includes for characterizing whether connection succeeds
IPsec vpn daily record data.
Optionally, the network detection data of the data collecting module collected include the network equipment to internet
Or the delayed data and packet loss data of default Intranet server key.
Optionally, the data transmission blocks are used for:
The diagnostic data is compressed according to preset format, obtains compressed diagnostic data, and according to the function
It can the determining data sender's formula for being directed to the compressed diagnostic data of configuration；
According to data sender's formula, the compressed diagnostic data is sent to the Cloud Server.
Optionally, if the network equipment is there are exception or failure, described device further includes repair module, the reparation mould
Block is used for:
Receive the configuration order for being used to solve the network equipment exception or failure that the Cloud Server is sent；
According to the configuration order, the network equipment exception or failure are repaired.
5th aspect, the embodiment of the invention also provides a kind of Cloud Servers, comprising:
Device management module, for setting the Failure Diagnostic Code for being directed to the network equipment, the Failure Diagnostic Code
For the rule according to determined by expert knowledge library, and appointed according to the acquisition that the Failure Diagnostic Code defines the network equipment
Business；
Memory module, for receiving from the network equipment according to acquisition tasks diagnostic data collected；
Judgment module, for analyzing the diagnostic data, judging the network according to the Failure Diagnostic Code
Equipment whether there is exception or failure.
Optionally, the Cloud Server includes alarm module, and the alarm module is used for:
If there are exception or failures for the network equipment, warning information is generated, the network equipment described in user is prompted to exist
Exception or failure.
Optionally, the Cloud Server includes visible user interface module, and the visible user interface module is used for
The facility information and the warning information that the network equipment of exception or failure will be present are presented to the user.
6th aspect, the embodiment of the invention also provides a kind of remote diagnosis systems of network equipment, comprising: Cloud Server
And the network equipment connected with the Cloud Server；Wherein:
The Cloud Server is used to set the Failure Diagnostic Code for the network equipment, and according to the fault diagnosis
Rule defines the acquisition tasks of the network equipment, and the Failure Diagnostic Code is the rule according to determined by expert knowledge library；
The network equipment carries out functional configuration according to the acquisition tasks, and acquires diagnosis number according to the functional configuration
According to, and the diagnostic data is sent to the Cloud Server；
The Cloud Server analyzes the diagnostic data according to the Failure Diagnostic Code, judges the network
Equipment whether there is exception or failure.
Beneficial effects of the present invention are as follows:
In the technical solution of the embodiment of the present invention, Cloud Server sets the Failure Diagnostic Code of diagnostic network equipment, and
The acquisition tasks of the network equipment are defined according to the Failure Diagnostic Code.The network equipment then carries out correlation function according to the acquisition tasks
Configuration, and diagnostic data is acquired according to the functional configuration, and diagnostic data is sent to Cloud Server.Cloud Server is then according to event
Hinder diagnostic rule, which is analyzed, and then determines the network equipment with the presence or absence of exception or failure.Wherein, should
Failure Diagnostic Code is specially the rule according to determined by expert knowledge library, and can constantly improve failure according to expert knowledge library
Diagnostic rule, therefore, Cloud Server can flexibly set Failure Diagnostic Code, and issue to the network equipment and advised according to fault diagnosis
The acquisition tasks then defined.Then, the network equipment carries out correlation function configuration according to the acquisition tasks, and is matched according to correlation function
Set acquisition diagnostic data.The whole process network equipment carries out flexible data acquisition according to the acquisition tasks that Cloud Server defines,
And the data of acquisition are uploaded to Cloud Server, fault diagnosis is carried out by Cloud Server.To realize to the remote of the network equipment
The flexibility of journey diagnosis, improves the efficiency of fault diagnosis of the network equipment.
Detailed description of the invention
The structural representation of the remote diagnosis system for the network equipment that Fig. 1 is applicable in for institute of embodiment of the present invention providing method
Figure；
Structural representation of the Fig. 2 by the applicable network equipment of the remote diagnosis method of the network equipment in the embodiment of the present invention
Figure；
Another structure of the Fig. 3 by the applicable network equipment of the remote diagnosis method of the network equipment in the embodiment of the present invention
Schematic diagram；
Structural representation of the Fig. 4 by the applicable Cloud Server of the remote diagnosis method of the network equipment in the embodiment of the present invention
Figure；
Fig. 5 is the method stream that a kind of remote diagnosis method of the network equipment provided in an embodiment of the present invention is used for the network equipment
Journey schematic diagram；
If Fig. 6 is that the network equipment has exception in a kind of remote diagnosis method of the network equipment provided in an embodiment of the present invention
Or the method flow schematic diagram of failure；
Fig. 7 is the method stream that a kind of remote diagnosis method of the network equipment provided in an embodiment of the present invention is used for Cloud Server
Journey schematic diagram；
Fig. 8 is the side that a kind of remote diagnosis method of the network equipment provided in an embodiment of the present invention is used for remote diagnosis system
Method flow diagram；
Fig. 9 is a kind of structural block diagram of the network equipment provided in an embodiment of the present invention；
Figure 10 is a kind of structural block diagram of Cloud Server provided in an embodiment of the present invention；
Figure 11 is a kind of structural block diagram of remote diagnosis system provided in an embodiment of the present invention.
Specific embodiment
" first ", " second " in description and claims of this specification and above-mentioned attached drawing etc. are for distinguishing difference
Object is not use to describe a particular order.In addition, term " includes " and their any deformation, it is intended that covering is not
Exclusive includes.Such as it contains the process, method, system, product or equipment of a series of steps or units and is not limited to
The step of listing or unit, but optionally further comprising the step of not listing or unit, or optionally further comprising for these
The intrinsic other step or units of process, method, product or equipment.
Referenced herein " embodiment " is it is meant that a particular feature, structure, or characteristic described can wrap in conjunction with the embodiments
Containing at least one embodiment of the present invention.Each position in the description occur the phrase might not each mean it is identical
Embodiment, nor the independent or alternative embodiment with other embodiments mutual exclusion.Those skilled in the art explicitly and
Implicitly understand, embodiment described herein can be combined with other embodiments.
In order to better understand the above technical scheme, below by attached drawing and specific embodiment to technical solution of the present invention
It is described in detail, it should be understood that the specific features in the embodiment of the present invention and embodiment are to the detailed of technical solution of the present invention
Thin explanation, rather than the restriction to technical solution of the present invention, in the absence of conflict, the embodiment of the present invention and embodiment
In technical characteristic can be combined with each other.The network equipment being applicable in as shown in Figure 1 for institute of embodiment of the present invention providing method
The structural schematic diagram of remote diagnosis system, the remote diagnosis system mainly include 2 two parts of the network equipment 1 and Cloud Server.
First part: the network equipment 1
As shown in Fig. 2, the network equipment 1 includes function service module 110, data acquisition module 120, data transmission blocks
130 and cloud configuration module 140.
Specifically, function service module 110 indicates to provide the business module of each function in the network equipment 1, is the network equipment 1
Acquire the source of diagnostic data.Data acquisition module 120 is responsible for the various status log data of the acquisition network equipment 1.It is one
A task schedule frame, supports a plurality of types of data acquisition sessions, which includes Command Line Interface CLI
(Command-Line Interface) Command Task, SHELL (command interface of Linux) Command Task, script task.Its
In, user can be interacted by Command Line Interface CLI and the network equipment 1, obtain the various status informations of the network equipment 1.
User can obtain various system informations and inside modules information by the command interface of Linux.Script refers to can be in net
Complicated string processing and logic may be implemented in the scripting language run in network equipment 1, such as shell script, lua script
Processing.The network equipment 1 realizes the function to corresponding service data acquisition by data acquisition session.Wherein, simple task
It can directly be realized using CLI command, and complex task can be realized using script task.
It can be subdivided into multiple tasks submodule according to the division of specific task inside data acquisition module 120, these
Business submodule is also not need to be solidificated on the network equipment 1 by its 140 dynamic definition of cloud configuration module by Cloud Server 2,
Great flexibility is provided for cloud diagnosis.For example, data acquisition module 120 includes system log submodule as shown in Figure 2
121, flow snapshot submodule 122 and streaming session submodule 123.Wherein, system log submodule 121 is responsible for collection network equipment
1 syslog data generated.System log is a kind of standard agreement of recording equipment log, and each business module passes through the standard
Agreement records various event logs.
Flow snapshot submodule 122 is responsible for the flow SNAPSHOT INFO of each interface on the periodic harvest network equipment 1, including connects
Mouth total flow, the flow by application distribution and the flow by user distribution.For the network equipment 1, one of major function
Exactly the flow of network egress is controlled and dispatched according to application class or user's classification, flow status and the upper dictyosome of user
It tests quality and whether Caton close association occurs.By acquiring flow SNAPSHOT INFO, it can be used for analyzing whether network egress is deposited
In failure or exception, the reason of recalling some time point of history sporadic Caton.
Streaming session submodule 123 is responsible for the flow session information on collecting device.Certain network equipments exist simultaneously multiple
Outlet, such as optical fiber, dialing, user in order to more efficiently utilize the network equipment Export resource can be arranged route shunt and routing
Strategy.The information how specific data stream selects outlet is contained in flow session information, routing when for diagnosis multiple exit
Failure is abnormal helpful.
Data transmission blocks 130 are used to the diagnostic data that data acquisition module 120 acquires being sent to Cloud Server 2.It adopts
Data sender's formula can be FTP (File Transfer Protocol, File Transfer Protocol), HTTP Hyper text transfer
POST method etc. in agreement.It uses the compress modes such as zip, gzip first to compress diagnostic data before sending diagnostic data, reduces network
Device bandwidth consumption.
Cloud configuration module 140 is configuration module relevant to cloud diagnostic function, and configuration information therein is not to be solidificated in net
Network equipment 1, but can or upgrading remotely located by Cloud Server 2.Task definition can be divided into inside cloud configuration module 140
Submodule 141 and script manage 142 two parts of submodule.Wherein, task definition submodule 141 be used for include to data acquire
At least one of switch, data acquisition item, data acquiring frequency, data acquisition command, data sender's formula etc. configure.
For script management submodule 142 for configuring to the script file that task needs to be implemented, these scripts can be automatically from cloud service
2 synchronized update of device.
In the specific implementation process, the acquisition behavior of the diagnostic data for cloud diagnosis in the network equipment 1 is completely by cloud
Server 2 controls, and only need to upgrade Cloud Server 2 can support new fault type to diagnose, and does not need consolidating to the network equipment 1
Part version is upgraded.After supporting 1 firmware version of the network equipment publication of the characteristic, subsequent new diagnostic feature can continue
Iteration is improved, and provides new features diagnosis for the network equipment 1.
In the specific implementation process, being illustrated in figure 3 data acquisition module 120 in the network equipment 1 includes for newly diagnosing
VPN (Virtual Private Network, Virtual Private Network) the log data acquisition submodule 124 and network of characteristic are visited
Survey the structural schematic diagram of submodule 125.Wherein, VPN log data acquisition submodule 124 is used for the IPsec of collection network equipment 1
VPN log information, especially 1 successful connection of collection network equipment, the status information to fail.Then, the network equipment 1 will collect
VPN daily record data be sent to Cloud Server 2, performed corresponding processing by Cloud Server 2.For example, the collection of Cloud Server 2 summarizes
After the VPN log of one total score enterprise or chain shops, it can provide a width intuitive VPN network connection topology for user
Figure can also push the alarm of VPN abnormal state to user.
In the specific implementation process, network detection submodule 125 can acquire the network equipment 1 to internet or default Intranet
The delay and packet loss information of server key.Then, related data collected is sent to Cloud Server 2, cloud by the network equipment 1
By the diagnosis to related data, specific certain Internetwork link quality or server can be pushed to user to visit server 2
The alarm of the problem of asking property finds and handles at the first time problem convenient for user.
In the specific implementation process, since the above new diagnostic feature is all that Cloud Server 2 is set by cloud configuration module 140
It sets, is not necessarily to upgrade of network apparatus firmware, greatly reduces implementation cost.It can according further to the remote diagnosis system of above-mentioned introduction
Know, which not only supports newly-increased diagnostic feature, also supports that old diagnostic feature is improved and reduced, to meet
The requirement of flexibility and the sustained improvement optimization of 1 diagnostic function of the network equipment.
Second part: Cloud Server 2
As shown in figure 4, Cloud Server 2 includes device management module 210, memory module 220, judgment module 230, alarm mould
Block 240, visible user interface module 250.
Specifically, device management module 210 is responsible for being managed the network equipment 1 in all internets.The network equipment 1
In connection after Cloud Server 2, Cloud Server 2 can be communicated with the network equipment 1, management network device state, version, configuration etc.
Information.In the specific implementation process, cooperated by the cloud configuration module 140 of device management module 210 and the network equipment 1, realized
Cloud Server 2 diagnoses the cloud of the network equipment 1.
Memory module 220 is responsible for receiving the daily record data that the network equipment is sent, and is stored.Memory module 220 needs
Handle the massive logs data of a large amount of network equipments.
Judgment module 230 is responsible for analysis and processing data.Pass through Failure Diagnostic Code library (the i.e. expertise of experience accumulation
Library), the daily record data sent to the network equipment 1 is analyzed in real time, judges the network equipment 1 with the presence or absence of exception or failure.
If so, then generating warning information.
Alarm module 240 is responsible for processing warning information and notifies user.Notify user that there are many optional ways, including electronics
Mail, short message, the push of wechat public platform message.Warning information includes time, classification, fault details, treatment advice, state
Deng should be readily appreciated that convenient for user.Wherein, classification include system mode, line anomalies, Traffic Anomaly, discovery attack, VPN it is abnormal,
Certification exception etc..State include it is to be processed, processed, ignored, released.Wherein, processed and ignored indicate user
Operating result, having released indicates that system identification has been not present to abnormal problem, automatically updates state.For example, some interface goes offline
It connected again later, and user is not carried out any operation in whole process.If the processing mode of the alarm is very clear, can with set
Standby management module 210 cooperates, and directly issues administration order to the network equipment 1, automatically processes the abnormal conditions.
Visible user interface module 250 is the graphical WEB interface interacted with user, and the equipment of the network equipment 1 is believed
It ceases, analyze processed log information, warning information etc. and be presented to the user.It is as shown in table 1 below visible user interface module
The 250 one of display interfaces showed.The display interface is shown in 43 minutes 12 points of on July 28th, 2019, the network equipment 1
Traffic Anomaly has occurred, is in armed state, fault details specifically have: the frequent bursts of traffic of route Gi0/4 and packet loss, game
Packet loss and delay increase.It is recommended that carrying out operations described below: it is recommended that whether having abnormal flow application in investigation route, adjusting routing plan
Slightly；It is recommended that whether investigation observing and controlling parameter is reasonable；It is recommended that whether confirmation line bandwidth meets environmental demand.In addition, member to be managed is right
It can be processed state by the Status Change of the Traffic Anomaly after Traffic Anomaly processing.Certainly, those skilled in the art can be with
The situation that is particularly shown of visible user interface module 250 is set according to the actual use habit of user, herein just not one by one
It has been illustrated.
In the following, carrying out detailed solution to the specific implementation process of the remote diagnosis method of the network equipment mentioned in the present invention
Release explanation.
Referring to FIG. 5, being a kind of flow chart of the remote diagnosis method of the network equipment provided in an embodiment of the present invention, application
In the network equipment, which is described as follows:
S101: functional configuration is carried out according to the acquisition tasks that Cloud Server defines, the acquisition tasks are the cloud service
Device task according to determined by the Failure Diagnostic Code in expert knowledge library；
In the specific implementation process, which is the diagnostic rule set library according to experience accumulation, every diagnosis
Rule often combines the data information of multiple dimensions to be used for fault diagnosis.Wherein, the source of experience accumulation can be by net
Diagnostic requirements, the technology that the FAQs of network equipment feedback, the accuracy rate of existing diagnostic rule or False Rate tracking, user propose
The track record such as key index of personnel setting.Then, the continuous renewal to expert knowledge library is realized based on experience accumulation.Network
Equipment carries out such as data acquisition switch, data according to the acquisition tasks that Cloud Server defines and acquires item, data acquiring frequency, number
According at least one of acquisition, data sender's formula, script file and the corresponding data recipient of the acquisition tasks
The functional configuration such as formula.Wherein, data acquiring mode includes Command Line Interface CLI command task, command analysis device SHELL order times
At least one of business, script task.
S102: diagnostic data is acquired according to the functional configuration；
In the specific implementation process, the data acquiring mode that the network equipment is defined by Cloud Server, diagnosis collected
Data include syslog data, flow snapshot data, flow session data, Virtual Private Network VPN daily record data, network spy
At least one of measured data.Wherein, the flow snapshot data include interface total flow, by application distribution flow, by with
The flow of family distribution.The VPN daily record data include for characterize connection whether successful IPsec VPN daily record data.It is described
Network detection data include the network equipment to internet or the delayed data and packet loss data of default Intranet server key.
S103: being sent to the Cloud Server for the diagnostic data, so that the Cloud Server is examined according to the failure
Disconnected rule analyzes the diagnostic device to judge the network equipment with the presence or absence of exception or failure.
In the specific implementation process, the network equipment compresses diagnostic data according to preset format, examines compressed
Disconnected data, according to the data sender's formula for being directed to the compressed diagnostic data determined by correlation function configuration, after compression
Diagnostic data be sent to Cloud Server.Then, fault diagnosis is carried out based on the diagnostic data received by Cloud Server.Its
In, preset format can be the compressed formats such as zip, gzip.Data transmission format can be FTP, HTTP etc. and send format.
In embodiments of the present invention, referring to FIG. 6, if the network equipment there are exception or failure, the method also includes:
S201: the configuration order for being used to solve the network equipment exception or failure that the Cloud Server is sent is received；
S202: according to the configuration order, the network equipment exception or failure are repaired.
In the specific implementation process, step S201 to step S202's the specific implementation process is as follows:
If Cloud Server according to the diagnostic data from the network equipment is received, identifies that the network equipment has abnormal or event
Barrier, then further judge whether the exception or failure can be by configuration order reparations.If can be with self-healing, Cloud Server
Configuration order for solving the network equipment exception or failure issued to the network equipment, the network equipment according to the configuration order from
Row repairs corresponding exception or failure.By taking the scene of route Traffic Anomaly as an example, Cloud Server is identified different by flow information
Normal: the frequent bursts of traffic of route Gi0/4 and packet loss, game packet loss and delay increase.And Cloud Server also passes through analysis network
Equipment relevant configuration information determines that the network equipment does not open intelligent flow control function.In this case, Cloud Server push is logical
The operation acknowledgement for such as " opening intelligent flow control " can be also attached to by knowing in the message of administrator, at this point, administrator can pass through a key
Operation is attempted to repair abnormal problem to issue batch configuration order.
Based on same inventive concept, referring to FIG. 7, remotely examining the embodiment of the invention also provides a kind of network equipment
Disconnected method, is applied to Cloud Server, comprising:
S301: setting is directed to the Failure Diagnostic Code of the network equipment, and the Failure Diagnostic Code is to be known according to expert
Know rule determined by library；
In the specific implementation process, which is the diagnostic rule set library according to experience accumulation, every diagnosis
Rule often combines the data information of multiple dimensions to be used for fault diagnosis.
S302: the acquisition tasks of the network equipment are defined according to the Failure Diagnostic Code；
In the specific implementation process, Cloud Server according to the Failure Diagnostic Code defines data acquisition switch, data are adopted
Collect at least one of item, data acquiring frequency, data acquisition command, data sender's formula, script file and the acquisition
The corresponding data acquiring mode of task.
S303: it receives from the network equipment according to acquisition tasks diagnostic data collected；
In the specific implementation process, which includes syslog data, flow snapshot data, flow session number
According to, at least one of Virtual Private Network VPN daily record data, network detection data.Wherein, the flow snapshot data includes
Interface total flow, the flow by application distribution, the flow by user distribution.
S304: according to the Failure Diagnostic Code, the diagnostic data is analyzed, whether judges the network equipment
There are exception or failures.
In the specific implementation process, if the Failure Diagnostic Code is the diagnosis rule of dial line arrearage, the method
It further include that, if it includes PPoE dialing log without dialing failure record that the diagnostic data meets simultaneously, line quality detects log
No ping detects inaccessible record, and certain time dial line flow is less than default value, and other line flows
Amount is normal, it is determined that there are the failures of dial line arrearage for the network equipment.
In embodiments of the present invention, after judging the network equipment with the presence or absence of exception or failure, the method is also
Include:
If there are exception or failures for the network equipment, warning information is generated, the network equipment described in user is prompted to exist
Exception or failure.Wherein, the warning information includes: time, classification, fault details, treatment advice, at least one in state
Kind.Warning information respective handling process has detailed in the aforementioned introduction to the structural block diagram of Cloud Server, herein just not
It repeats again.
In embodiments of the present invention, after judging the network equipment with the presence or absence of exception or failure, the method is also
If including: the network equipment there are exception or failure, sends and solve the network equipment exception or fault configuration order to institute
State the network equipment.The transmission process of configuration-direct has detailed in the aforementioned introduction to the structural block diagram of Cloud Server, In
This is just repeated no more.
Based on same inventive concept, referring to FIG. 8, remotely examining the embodiment of the invention also provides a kind of network equipment
Disconnected method, applied to include Cloud Server and the network equipment remote diagnosis system in, this method comprises:
S401: Cloud Server setting is directed to the Failure Diagnostic Code of the network equipment, and is advised according to the fault diagnosis
The acquisition tasks of the network equipment are then defined, the Failure Diagnostic Code is the rule according to determined by expert knowledge library；
S402: the network equipment carries out functional configuration according to the acquisition tasks, and is acquired according to the functional configuration
Diagnostic data, and the diagnostic data is sent to the Cloud Server；
S403: the Cloud Server is analyzed the diagnostic data, described in judgement according to the Failure Diagnostic Code
The network equipment whether there is exception or failure.
Due to the specific implementation process of step S401 to step S403, in the knot previously with regard to the network equipment and Cloud Server
Detailed description has been carried out in structure block diagram, details are not described herein again.
Based on same inventive concept, referring to FIG. 9, the embodiment of the invention also provides a kind of network equipments, comprising:
Cloud configuration module 1001, the acquisition tasks for being defined according to Cloud Server carry out functional configuration, and the acquisition is appointed
Business is Cloud Server task according to determined by the Failure Diagnostic Code in expert knowledge library；
Data acquisition module 1002, for acquiring diagnostic data according to the functional configuration；
Data transmission blocks 1003, for the diagnostic data to be sent to the Cloud Server, so that the cloud service
Device the diagnostic device is analyzed according to the Failure Diagnostic Code come judge the network equipment with the presence or absence of abnormal or
Failure.
In embodiments of the present invention, cloud configuration module 1001 is used for:
Acquisition tasks configuration data acquisition switch, data acquisition item, the data acquisition frequency defined according to the Cloud Server
At least one of rate, data acquisition command, data sender's formula, script file and the corresponding data of the acquisition tasks
Acquisition modes.
In embodiments of the present invention, data acquisition module 1002 is used for:
It include syslog data, flow snapshot data, flow by the diagnostic data that the data acquiring mode acquires
At least one of session data, Virtual Private Network VPN daily record data, network detection data.
In embodiments of the present invention, the data acquiring mode that cloud configuration module 1001 configures includes Command Line Interface
At least one of CLI command task, SHELL Command Task, script task.
In embodiments of the present invention, the flow snapshot data that data acquisition module 1002 acquires includes that interface always flows
Amount, by the flow of application distribution, by the flow of user distribution.
In embodiments of the present invention, the VPN daily record data that data acquisition module 1002 acquires includes for the company of characterization
Connect whether successful IPsec VPN daily record data.
In embodiments of the present invention, the network detection data that data acquisition module 1002 acquires include that the network is set
The standby delayed data and packet loss data for arriving internet or default Intranet server key.
In embodiments of the present invention, data transmission blocks 1003 are used for:
The diagnostic data is compressed according to preset format, obtains compressed diagnostic data, and according to the function
It can the determining data sender's formula for being directed to the compressed diagnostic data of configuration；
According to data sender's formula, the compressed diagnostic data is sent to the Cloud Server.
In embodiments of the present invention, if the network equipment is there are exception or failure, described device further includes repair module,
The repair module is used for:
Receive the configuration order for being used to solve the network equipment exception or failure that the Cloud Server is sent；
According to the configuration order, the network equipment exception or failure are repaired.
Based on same inventive concept, referring to FIG. 10, the embodiment of the invention also provides a kind of Cloud Servers, comprising:
Device management module 2000, for setting the Failure Diagnostic Code for being directed to the network equipment, the fault diagnosis
Rule is the rule according to determined by expert knowledge library, and the acquisition of the network equipment is defined according to the Failure Diagnostic Code
Task；
Memory module 2001, for receiving from the network equipment according to acquisition tasks diagnosis number collected
According to；
Judgment module 2002, for analyzing the diagnostic data, described in judgement according to the Failure Diagnostic Code
The network equipment whether there is exception or failure.
In embodiments of the present invention, the Cloud Server includes alarm module, and the alarm module is used for:
If there are exception or failures for the network equipment, warning information is generated, the network equipment described in user is prompted to exist
Exception or failure.
In embodiments of the present invention, the Cloud Server includes visible user interface module, visual user circle
Facility information, the warning information for the network equipment that face mould block is used to that exception or failure to will be present are presented to the user.
In embodiments of the present invention, it is based on same inventive concept, please refers to Figure 11, the embodiment of the invention also provides one
The remote diagnosis system of the kind network equipment, comprising: Cloud Server 3000 and the network equipment connected with Cloud Server 3000
3001；Wherein:
Cloud Server 3000 is used to set the Failure Diagnostic Code for the network equipment 3001, and according to the fault diagnosis
Rule defines the acquisition tasks of the network equipment 3001, and the Failure Diagnostic Code is the rule according to determined by expert knowledge library；
The network equipment 3001 carries out functional configuration according to the acquisition tasks, and acquires diagnosis number according to the functional configuration
According to, and the diagnostic data is sent to the Cloud Server；
Cloud Server 3000 analyzes the diagnostic data, judges the network equipment according to the Failure Diagnostic Code
3001 whether there is exception or failure.
It should be understood by those skilled in the art that, embodiments herein can provide as method, system or computer program
Product.Therefore, complete hardware embodiment, complete software embodiment or reality combining software and hardware aspects can be used in the application
Apply the form of example.Moreover, it wherein includes the computer of computer usable program code that the application, which can be used in one or more,
The computer program implemented in usable storage medium (including but not limited to magnetic disk storage, CD-ROM, optical memory etc.) produces
The form of product.
The application be referring to according to the present processes, equipment (system) and computer program product flow chart and/or
Block diagram describes.It should be understood that each process that can be realized by computer program instructions in flowchart and/or the block diagram and/or
The combination of process and/or box in box and flowchart and/or the block diagram.It can provide these computer program instructions to arrive
General purpose computer, special purpose computer, Embedded Processor or other programmable data processing devices processor to generate one
Machine, so that being generated by the instruction that computer or the processor of other programmable data processing devices execute for realizing flowing
The device for the function of being specified in journey figure one process or multiple processes and/or block diagrams one box or multiple boxes.
These computer program instructions, which may also be stored in, is able to guide computer or other programmable data processing devices with spy
Determine in the computer-readable memory that mode works, so that it includes referring to that instruction stored in the computer readable memory, which generates,
Enable the manufacture of device, the command device realize in one box of one or more flows of the flowchart and/or block diagram or
The function of being specified in multiple boxes.
These computer program instructions also can be loaded onto a computer or other programmable data processing device, so that counting
Series of operation steps are executed on calculation machine or other programmable devices to generate computer implemented processing, thus in computer or
The instruction executed on other programmable devices is provided for realizing in one or more flows of the flowchart and/or block diagram one
The step of function of being specified in a box or multiple boxes.
Obviously, those skilled in the art can carry out various modification and variations without departing from the essence of the application to the application
Mind and range.In this way, if these modifications and variations of the application belong to the range of the claim of this application and its equivalent technologies
Within, then the application is also intended to include these modifications and variations.
Claims (17)
1. a kind of remote diagnosis method of the network equipment characterized by comprising
Functional configuration is carried out according to the acquisition tasks that Cloud Server defines, the acquisition tasks are the Cloud Server according to expert
Task determined by Failure Diagnostic Code in knowledge base；
Diagnostic data is acquired according to the functional configuration；
The diagnostic data is sent to the Cloud Server, so that the Cloud Server is according to the Failure Diagnostic Code to institute
Diagnostic device is stated to be analyzed to judge the network equipment with the presence or absence of exception or failure.
2. the method as described in claim 1, which is characterized in that the acquisition tasks defined according to Cloud Server carry out function
Configuration, comprising:
Acquisition tasks configuration data acquisition switch, data the acquisition item, data acquiring frequency, number defined according to the Cloud Server
According at least one of acquisition, data sender's formula, script file and the corresponding data recipient of the acquisition tasks
Formula.
3. method according to claim 2, which is characterized in that described to acquire diagnostic data according to the functional configuration, comprising:
The diagnostic data is acquired by the data acquiring mode, and the diagnostic data includes that syslog data, flow are fast
According at least one of data, flow session data, Virtual Private Network VPN daily record data, network detection data.
4. method according to claim 2, which is characterized in that the data acquiring mode includes Command Line Interface CLI command
At least one of task, command analysis device SHELL Command Task, script task.
5. method as claimed in claim 3, which is characterized in that the flow snapshot data includes interface total flow, by application
The flow of distribution, the flow by user distribution.
6. method as claimed in claim 3, which is characterized in that the VPN daily record data include for characterize connection whether at
The IPsec VPN daily record data of function.
7. method as claimed in claim 3, which is characterized in that the network detection data include the network equipment to interconnection
The delayed data and packet loss data of net or default Intranet server key.
8. method according to claim 2, which is characterized in that it is described that the diagnostic data is sent to the Cloud Server,
Include:
The diagnostic data is compressed according to preset format, obtains compressed diagnostic data, and match according to the function
Set the data sender's formula for determining and being directed to the compressed diagnostic data；
According to data sender's formula, the compressed diagnostic data is sent to the Cloud Server.
9. the method as described in claim 1, which is characterized in that if there are exception or failure, the methods for the network equipment
Further include:
Receive the configuration order for being used to solve the network equipment exception or failure that the Cloud Server is sent；
According to the configuration order, the network equipment exception or failure are repaired.
10. a kind of remote diagnosis method of the network equipment characterized by comprising
Setting is directed to the Failure Diagnostic Code of the network equipment, and the Failure Diagnostic Code is is determined according to expert knowledge library
Rule；
The acquisition tasks of the network equipment are defined according to the Failure Diagnostic Code；
It receives from the network equipment according to acquisition tasks diagnostic data collected；
According to the Failure Diagnostic Code, the diagnostic data is analyzed, judges the network equipment with the presence or absence of abnormal
Or failure.
11. method as claimed in claim 10, which is characterized in that judging the network equipment with the presence or absence of exception or failure
Later, the method also includes:
If there are exception or failures for the network equipment, warning information is generated, prompts the network equipment described in user to exist abnormal
Or failure.
12. method as claimed in claim 11, which is characterized in that the warning information include: the time, classification, fault details,
At least one for the treatment of advice, state.
13. a kind of remote diagnosis method of the network equipment characterized by comprising
Cloud Server setting is directed to the Failure Diagnostic Code of the network equipment, and according to Failure Diagnostic Code definition
The acquisition tasks of the network equipment, the Failure Diagnostic Code are the rule according to determined by expert knowledge library；
The network equipment carries out functional configuration according to the acquisition tasks, and acquires diagnostic data according to the functional configuration,
And the diagnostic data is sent to the Cloud Server；
The Cloud Server analyzes the diagnostic data according to the Failure Diagnostic Code, judges the network equipment
With the presence or absence of exception or failure.
14. a kind of network equipment characterized by comprising
Cloud configuration module, the acquisition tasks for being defined according to Cloud Server carry out functional configuration, and the acquisition tasks are specially
Cloud Server task according to determined by the Failure Diagnostic Code in expert knowledge library；
Data acquisition module, for acquiring diagnostic data according to the functional configuration；
Data transmission blocks, for the diagnostic data to be sent to the Cloud Server, so that the Cloud Server is according to institute
Failure Diagnostic Code is stated to analyze the diagnostic data to judge the network equipment with the presence or absence of exception or failure.
15. the network equipment as claimed in claim 14, which is characterized in that the cloud configuration module is used for:
Acquisition tasks configuration data acquisition switch, data the acquisition item, data acquiring frequency, number defined according to the Cloud Server
According at least one of acquisition, data sender's formula, script file and the corresponding data recipient of the acquisition tasks
Formula.
16. a kind of Cloud Server characterized by comprising
Device management module, for setting the Failure Diagnostic Code for being directed to the network equipment, the Failure Diagnostic Code is specific
For the rule according to determined by expert knowledge library, and appointed according to the acquisition that the Failure Diagnostic Code defines the network equipment
Business；
Memory module, for receiving from the network equipment according to acquisition tasks diagnostic data collected；
Judgment module, for analyzing the diagnostic data, judging the network equipment according to the Failure Diagnostic Code
With the presence or absence of exception or failure.
17. a kind of remote diagnosis system of the network equipment characterized by comprising Cloud Server and with the Cloud Server
The network equipment of connection；Wherein:
The Cloud Server is used to set the Failure Diagnostic Code for the network equipment, and according to the Failure Diagnostic Code
The acquisition tasks of the network equipment are defined, the Failure Diagnostic Code is specially the rule according to determined by expert knowledge library；
The network equipment carries out functional configuration according to the acquisition tasks, and acquires diagnostic data according to the functional configuration,
And the diagnostic data is sent to the Cloud Server；
The Cloud Server analyzes the diagnostic data according to the Failure Diagnostic Code, judges the network equipment
With the presence or absence of exception or failure.
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| CN116545961B (en) * | 2023-07-03 | 2023-09-15 | 明阳时创(北京)科技有限公司 | Intelligent detection method and system for network switch clusters |
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Application publication date: 20191203 |