CN110263946B - Maintenance service platform and method based on automobile data collection and bidding and robbing orders - Google Patents
Maintenance service platform and method based on automobile data collection and bidding and robbing orders Download PDFInfo
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Abstract
The invention discloses a maintenance service platform based on automobile data collection and bidding and robbing, which sequentially comprises an access layer, a middle layer, a micro-service layer and a data layer from top to bottom; the access layer is used for providing system access ports with different functions for the request access of the automobile service terminal equipment, and receiving service requests and issuing remote control instructions through the system access ports; the middle stage layer is used for calling the service processing logic control of one or more micro services, and the micro service layer is used for calling the micro service set of the middle stage layer; the data layer is used for storing, loading and sequencing business data, and discloses a maintenance service method, wherein data collection and vehicle fault detection are carried out on an automobile, a health report is created, then, an automobile maintenance bidding and a robbery bill are carried out, the bidding and the robbery bill are checked, and finally, maintenance, cost payment, maintenance evaluation and tracking are carried out. The invention generates the detection report and the bidding robbery order for the automobile fault maintenance requirement, and can enable the automobile owner to select consumption through transparent knowledge.
Description
Technical Field
The invention belongs to the technical field of automobile maintenance service, and particularly relates to a maintenance service platform and method based on automobile data collection and bidding and robbing.
Background
The automobile brings convenience and quickness to the travel of people, meanwhile, potential safety hazards of the travel can be hidden, each automobile owner wants to know whether the automobile has faults and potential safety hazards or not, the faults and the potential hazards of the automobile can be known in real time, corresponding measures are taken to give the elimination, so that the corresponding measures are taken to give the elimination before the automobile is taken out, the potential safety hazards of the travel are eliminated, otherwise, unnecessary traffic accidents caused by the fact that the automobile is on the road are reduced, and the life and property safety of the automobile owner is guaranteed, so that the automobile must be maintained or repaired if the automobile has faults.
In the traditional automobile repair mode, an automobile owner sends the automobile to a 4S shop or a repair shop, the automobile is required to be detected and repair and maintenance information is acquired by operating professional detection equipment through the professional repair shop (repair technician), only independent internal recording and interactive maintenance (other repair shops cannot share the repair and maintenance information) are needed, and the automobile owner cannot generally see specific problems of the automobile and can only carry out repair and maintenance service through the description of the repair shop and the quotation of one repair shop. Therefore, the car owner has no means to predict the real situation of the car fault by means of professional detection tools and instruments, the car owner can only provide car fault information through a single side of the car repair factories, although the car owner can select a plurality of car repair factories to consult and select a certain car repair factory to repair and maintain, a great deal of time and energy are wasted in the process of consulting, and the problem of technical information asymmetry exists between each car repair factory and the car owner, meanwhile, the car owner cannot realize disclosure and transparency in the process of repairing and maintaining, so that the maintenance and maintenance mode requirements of the car owner on the plurality of car repair factories cannot really realize 'three-in-charge' to cause the phenomenon that the car owner repair car may be killed by black, and the rights and interests of the car owner cannot be guaranteed. The traditional, backward and expensive automobile repairing mode is against the principles and essential requirements of market economy, such as fairness, transparency and volunteering, and the development of industry and social economy is necessarily restricted, so that the traditional automobile repairing mode is required to be changed along with the development of the technology of an automobile networking cloud service platform, a plurality of automobile repairing factories are required to participate in the automobile repairing mode of bidding the repairing and maintaining requirements of automobile owners, the automobile owners can be ensured to enjoy convenient, fast, transparent, low-cost and high-quality automobile repairing services, and the automobile owners can select proper repairing factories to carry out repairing services, so that the automobile repairing and maintaining costs are reduced to the greatest extent.
Disclosure of Invention
The invention aims to provide a maintenance service platform and a maintenance service method based on automobile data collection and bid order, which are used for detecting automobile faults in a professional, accurate and comprehensive way through automobile service terminal equipment, eliminating driving safety hidden danger, preventing irreversible expansion of faults and prolonging the service life of automobiles; meanwhile, a vehicle repair bid and order taking mode is initiated through the service platform, a front-and-back, rotten and expensive vehicle repair and maintenance service mode is thoroughly subverted, bidding and order taking among a plurality of repair factories and a plurality of repair factories are realized, a vehicle owner can select a proper repair factory to repair or require a repair technician of the repair factory to go on to repair, so that the vehicle owner enjoys convenient, quick, transparent, fair, voluntary, low-cost and high-quality vehicle repair and maintenance service, and the vehicle repair and maintenance cost is reduced to the greatest extent. In order to achieve the above purpose, the present invention adopts the following technical effects:
according to one aspect of the invention, a maintenance service platform based on automobile data collection and bidding and robbing is provided, wherein the maintenance service platform comprises an access layer, a middle layer, a micro-service layer and a data layer from top to bottom in sequence; the access layer is used for providing system access ports with different functions for the request access of the automobile service terminal equipment, and receiving service requests and issuing remote control instructions through the system access ports; the middle layer is used for calling the business processing logic control of one or more micro-services so as to realize data interconnection and/or data interaction among different layers; the micro service layer is used for a micro service set called by the middle platform layer to realize the provision of specific service logic processing; the data layer is used for storing, loading and ordering business data so as to ensure the safety of data operation and the uniqueness of access.
The above scheme is further preferred, the automobile service terminal device comprises an automobile data collection terminal, at least one automobile repair bidding terminal, one or more repair shop bidding terminals and an operation and maintenance management terminal which are respectively connected with the access layer through a system access port, wherein the automobile data collection terminal is connected with an automobile, an automobile owner detects and reads automobile repair maintenance information through the automobile data collection terminal, the detection data and the repair maintenance information are uploaded to the access layer, then the access layer flows to the middle layer, then the middle layer calls the micro service layer to generate an automobile health detection report, the automobile health detection report is stored in the data layer, the automobile owner automobile repair bidding terminal is used for receiving the automobile health detection report, the automobile owner initiates bidding or pricing information to the access layer according to the automobile health detection report, the access layer controls the micro service layer to initiate bidding or pricing maintenance request, and the micro service layer pushes the bidding or pricing request to one or more repair shop bidding terminals, and provides automobile repair or pricing information to the repair factory; the maintenance factory obtains bidding or pricing demand information initiated by the vehicle owner through a maintenance factory bidding terminal, performs bidding and bidding, and pushes bidding and bidding information to the vehicle owner vehicle bidding terminal through a micro service layer; and the operation and maintenance management personnel process and download the generated automobile health detection report stored in the data layer through the operation and maintenance management terminal, and monitor quotation and robbery bill information sent by the robbery bill terminal of the maintenance factory.
The micro service layer further preferably comprises a pass authentication service unit, a detection service unit, a diagnosis report generation unit, a car repair bidding service unit and a car repair order service unit, wherein the pass authentication service unit is used for enabling a car owner to log in through a car owner car repair bidding terminal and a maintenance factory order terminal respectively so as to carry out identity authentication; the system comprises a detection service unit, a diagnosis report generation unit, a data layer and a vehicle repair bid terminal, wherein the detection service unit is used for controlling the access operation of a vehicle service terminal device and collecting vehicle data, providing data support for obtaining vehicle detection data and maintenance requirements, the diagnosis service unit is used for analyzing the collected vehicle detection data information, the diagnosis report generation unit is used for receiving analysis information of the diagnosis service unit and generating a vehicle health detection report, the vehicle health detection report is stored in the data layer so as to be called by the middle layer, the vehicle repair bid service unit is used for reading the vehicle health detection report and pushing the vehicle health detection report to the vehicle repair bid terminal through a micro service layer so as to enable a vehicle owner to initiate bid or pricing information, and the vehicle repair bid service unit is used for reading the vehicle health detection report and pushing the vehicle repair bid terminal through the micro service layer so as to enable a maintenance factory to initiate quotation and preemption.
The micro service layer further preferably comprises a pricing service unit, a quotation service unit and a payment service unit, wherein the pricing service unit generates a pricing service form according to the bidding list for a vehicle owner to initiate bidding service through the vehicle owner automobile bidding repairing terminal so that a maintenance factory waits for quotation or robbery, the quotation service unit is used for receiving the bidding list sent by the maintenance factory for the vehicle owner to accept quotation and robbery of the maintenance factory and generate a service order, if the quotation and robbery operation of the maintenance factory is accepted, the service order is generated for payment of fees, and the payment service unit is used for receiving the service order generated by the quotation service unit and generating and sending the bidding list to the vehicle owner so that the vehicle owner pays the service fees to the maintenance factory.
The micro service layer further preferably comprises a maintenance tracking unit and a comment service unit, wherein the maintenance tracking unit is used for acquiring maintenance conditions of vehicles by a maintenance factory, and the comment service unit is used for receiving comprehensive evaluation of maintenance quality conditions and service quality of the maintenance factory by a vehicle owner and storing the comprehensive evaluation results and tracking results into the data layer so as to be sent to the vehicle owner at regular time.
The above solution is further preferred, and the system access port includes, but is not limited to, one or more of a WebSocket communication protocol access port, an Https communication protocol access port, and a TCP/UDP communication protocol access port.
The above scheme is further preferable, a data receiving request or a service processing logic control request is further initiated to the middle layer through a data service middleware between the access layer and the middle layer, the middle layer comprises a request parameter verification unit, a micro service calling logic control unit and a data processing unit, the parameter verification unit is used for verifying detection data information, maintenance requirement information, bidding or pricing quotation information contained in a vehicle detection, bidding or pricing maintenance and quotation request sent by a terminal, the micro service calling logic control unit is used for transferring data flow to the micro service layer through one or more of Https and a TCP/UDP communication protocol, so that the micro service layer can acquire data and start service control processing, and the data processing unit is used for carrying out data encapsulation conversion on returned after the micro service layer processing is completed, including but not limited to a vehicle health diagnosis report, a bidding or pricing requirement information processing result and the maintenance and the pricing quotation information, so as to ensure that the analysis result can be normally carried out after the vehicle data collection terminal receives the data.
According to another aspect of the invention, there is provided a repair and maintenance service method based on vehicle data collection and bidding and robbing, comprising the steps of:
step 1: the method comprises the steps of collecting automobile data, respectively connecting an automobile service terminal device to an automobile OBD diagnosis interface and a system access port to collect automobile detection data and maintenance information, and uploading the detection data and the maintenance information to a micro service layer;
step 2: the method comprises the steps of detecting vehicle faults, analyzing collected vehicle detection data and maintenance information by a micro-service layer, and generating a vehicle health detection report;
step 3: the method comprises the steps that a vehicle repair bidding and a ticket rob are carried out, a vehicle owner obtains a vehicle health detection report through a vehicle repair bidding terminal, a bidding or pricing information is initiated to a micro-service layer to carry out maintenance requests, each maintenance factory obtains vehicle repair bidding or pricing requirement information through a maintenance factory ticket rob terminal, quotation and ticket rob are carried out, and quotation and ticket rob information is pushed to the vehicle owner vehicle repair bidding terminal through the micro-service layer;
step 4: checking bidding and robbing orders, wherein an owner checks quotation and robbing order information issued by each maintenance factory through an automobile repairing bidding terminal, and automatically selects a proper maintenance factory to make ordering maintenance according to the quotation and robbing order information of each maintenance factory, and generates a maintenance service order and pays maintenance service fees to an operation and maintenance management terminal and generates a payment order code;
Step 5: after a vehicle owner selects a proper maintenance factory and waits for the maintenance factory to confirm payment of maintenance service fees, the vehicle owner reserves service time and goes to the gate/arrives at the maintenance factory to carry out vehicle maintenance; the maintenance factory generates a service order to carry out maintenance on the vehicle through quotation and robbery order information, and pushes the maintenance progress to a vehicle owner vehicle maintenance bidding terminal;
step 6: after the fee payment and the maintenance service are finished, the car owner presents a payment statement code through a car owner car maintenance bidding terminal, and a maintenance factory carries out statement through a maintenance factory ticket robbing terminal and charges maintenance service fee;
step 7: after the maintenance evaluation and tracking and the payment of the service cost are completed, an owner obtains the maintenance condition of the vehicle by a maintenance factory through an owner automobile maintenance bidding terminal and evaluates the service of the maintenance factory, simultaneously sends the maintenance service data and the maintenance condition to a data layer, and creates a maintenance electronic health file for storage so as to track the maintenance service quality of the maintenance factory.
In a further preferred embodiment, in step 2, the parsing and creating the diagnostic report according to the vehicle detection data includes: the method comprises the steps of obtaining detection data of each system of the vehicle in an omnibearing manner according to the detection data, distributing different fault codes to the generated fault data, analyzing the different fault codes respectively to obtain specific format file information corresponding to the fault codes, judging whether the vehicle has faults or not according to the format file information and original data of a manufacturer of the vehicle, judging the fault type if the vehicle has the faults, creating a diagnosis report at the same time, and sending the diagnosis report to a vehicle owner.
In summary, the invention adopts the technical scheme, and has the following technical effects:
(1) The invention detects the automobile fault in a professional, accurate and comprehensive way through the automobile service terminal equipment, eliminates the potential safety hazard of driving, prevents the irreversible expansion of the fault and prolongs the service life of the automobile; the invention thoroughly overturns the past, later, decayed and expensive automobile service modes, and leads the automobile owners to enjoy the automobile repair service under the conditions of transparency, fairness and willingness-! The vehicle owner can know the maintenance progress of the vehicle anytime and anywhere, follow each step link in real time, really realize that I repair the vehicle you are safe, through frequent detection, can establish an electronic file for the vehicle, provide objective certificates for second-hand transaction of the vehicle, ensure the residual value of the vehicle-!
(2) The invention can timely know the faults and hidden troubles of the automobile or the vehicle, the automobile owner can use one of the convenient and quick automobile service terminal devices (automobile health detection piles) to carry out autonomous detection, and take corresponding measures to give maintenance and troubleshooting to eliminate the potential safety hazards of the vehicle before the automobile is taken out, thereby preventing the potential safety hazards of the vehicle from being taken out, reducing unnecessary traffic accidents caused by the road on the sick automobile and guaranteeing the life and property safety of the automobile owner;
(3) The real situation of automobile fault maintenance and repair can be known in real time through the bidding and robbing method, the problem that technical information is asymmetric between each automobile maintenance factory and an automobile owner is solved, according to automobile faults and potential safety hazards, the automobile maintenance factories can conduct automobile maintenance quotation, robbing and payment cost on line, bidding (quotation) and robbing among a plurality of maintenance factories and among a plurality of maintenance factories are achieved by a single automobile owner, and therefore the automobile owner can select a proper maintenance factory to conduct maintenance or repair service; the vehicle owner can select to enter a factory for maintenance or require a maintenance technician of a maintenance factory to go to the gate for maintenance, so that the vehicle owner enjoys convenient, quick, transparent, low-cost and high-quality vehicle maintenance, and the vehicle maintenance cost is reduced to the greatest extent.
Drawings
FIG. 1 is a system schematic diagram of a maintenance service platform of the present invention based on vehicle data collection and bidding and robbery slips;
FIG. 2 is a schematic diagram of the architecture of the maintenance service platform of the present invention;
FIG. 3 is a flow chart of the service method of the present invention;
Detailed Description
In order to make the objects, technical solutions and advantages of the present invention more apparent, the present invention will be further described in detail below by referring to the accompanying drawings and by illustrating preferred embodiments. It should be noted, however, that many of the details set forth in the description are merely provided to provide a thorough understanding of one or more aspects of the invention, and that these aspects of the invention may be practiced without these specific details.
As shown in fig. 1, according to one aspect of the present invention, there is provided a maintenance service platform based on vehicle data collection and bidding and robbery, characterized in that: the maintenance service platform sequentially comprises an access layer, a middle platform layer, a micro service layer and a data layer from top to bottom; the access layer is used for providing system access ports with different functions for the request access of the automobile service terminal equipment, and receiving service requests and issuing remote control instructions through the system access ports; the middle layer is used for calling the business processing logic control of one or more micro-services so as to realize data interconnection and/or data interaction among different layers; the micro service layer is used for a micro service set called by the middle platform layer to realize the provision of specific service logic processing; the data layer is used for storing, loading and ordering business data so as to ensure the safety of data operation and the uniqueness of access, and the data layer adopts MySql, noSql Server and MongoDB to package and then provides a universal interface program outwards, directly provides interface call for the micro-service layer and shields other layers of system call so as to ensure the safety of data operation and the uniqueness of access. The system access port comprises one or more of a WebSocket communication protocol access port, an Https communication protocol access port and a TCP/UDP communication protocol access port; the access layer and the middle layer also initiate a data receiving request or a service processing logic control request to the middle layer through a data service middleware, wherein the data service middleware is used as independent system software or service program, is mainly used for providing general resource sharing for a micro service layer so as to support logic processing requirements of the micro service layer, and at least comprises a Redis storage system, a RabbitMQ bus system, a FastDfs distributed file system and a Zookeeper distributed application coordination service: redis provides high-performance key value storage operation for a storage system based on the key value of the memory; the middle layer is mainly used for caching relevant information reported in real time by the detection pile, the vehicle-mounted terminal and the diagnostic instrument; rabbitMQ is used as a message bus system, and is mainly used for realizing the functions of a service system, such as sending an operation instruction to a mobile terminal, and the like, and sending an operation control instruction to a car owner car repair bidding terminal, a repair factory single terminal and an operation and maintenance management terminal by car bidding, single and maintenance service; the FastDfs is used as an open source distributed file system to realize the distributed storage of files, and is mainly used for realizing the file storage function of uploading detection piles, vehicle-mounted terminals and diagnostic instruments in a middle layer; the Zookeeper provides distributed application coordination service, the operation and maintenance system of the automobile data collection terminal is used for carrying out management configuration (including equipment management, detection mechanism management, monitoring equipment state, monitoring equipment deployment and monitoring deployment website) on the local automobile data collection terminal, and the website information of the automobile detection terminal is sent to the automobile repairing bidding terminal through the data service middleware. In the invention, the middle layer is realized by Java language programming for computer programmers, and comprises a request parameter verification unit, a micro-service call logic control unit and a data processing unit, wherein the parameter verification unit is used for verifying detection data information, maintenance requirement information, bidding or pricing quotation information contained in vehicle detection, bidding or pricing maintenance and maintenance factory quotation requests sent by each terminal (vehicle owner automobile maintenance bidding terminal/one or more maintenance factory bidding terminals), the verification comprises one or more modes such as unlimited character string analysis, floating point number/integer range verification, special identifier core and the like so as to ensure that the request information accords with the micro-service business processing range, the micro-service call logic control unit is used for enabling the micro-service layer to acquire data and start business control processing by using one or more of Https and TCP/UDP communication protocols, and the data processing unit is used for limiting the returned data after the micro-service reporting layer processing is finished to acquire the pricing health diagnosis, the maintenance or the maintenance bidding or quotation request, converting the data, and the normal data can be ensured to be received by the terminal after the normal data conversion.
The automobile service terminal equipment comprises an automobile data collection terminal, at least one automobile repair bid terminal, one or more repair shop order terminals and an operation and maintenance management terminal, wherein the automobile data collection terminal is connected with an automobile, the automobile data collection terminal is used for detecting and reading automobile repair maintenance information of the automobile, the automobile owner uploads the detection data and the repair maintenance information to the access layer through the automobile data collection terminal, the access layer flows to the middle layer, the middle layer calls the micro service layer to generate an automobile health detection report, a repair factory is used as a quotation or order reference, the automobile health detection report is stored in the data layer, the automobile repair bid terminal is used for receiving the automobile health detection report, an automobile owner initiates a bid or maintenance request to the access layer according to the automobile health detection report, the access layer initiates a bid or maintenance request to the micro service layer through calling the middle layer, and the micro service layer pushes the bid or maintenance request to the one or more repair order terminals to provide pricing information for the repair factory; the maintenance factory obtains bidding or pricing demand information initiated by the vehicle owner through a maintenance factory bidding terminal, performs bidding and bidding, and pushes bidding and bidding information to the vehicle owner vehicle bidding terminal through a micro service layer; an operation and maintenance manager processes the generated automobile health detection report stored in the downloaded data layer through the operation and maintenance management terminal, and monitors quotation and robbery bill information sent by a robbery bill terminal of a maintenance factory; the automobile data collection terminal is used as an automobile big data recovery inlet, timely, comprehensively and accurately collects automobile big data, accurately judges automobile faults and whether maintenance is needed or not so as to accurately grasp the consumption requirements of an automobile owner (whether the automobile needs maintenance, which faults need to be maintained, whether to be refueled, whether insurance is due or not and other requirement information), and therefore the automobile owner market precedent is rapidly preempted. The automobile data collection terminal is used as an automobile big data recovery inlet for automobile health detection piles, automobile diagnostic apparatuses, automobile inner eyes, vehicle-mounted terminals and other data collection devices, timely, comprehensively and accurately collects automobile big data (including maintenance requirements such as automobile faults) and accurately grasps consumption requirements of automobile owners (for example, requirement information such as whether maintenance is needed, which faults are required to be maintained, whether oiling is required, whether insurance expiration is required, and the like). The vehicle owner connects the vehicle data collection terminal equipment interface to the vehicle OBD diagnosis seat, automatically identifies the vehicle type through the uniqueness of the vehicle VIN code and collects vehicle data, acquires the vehicle fault information, maintenance and other data, the vehicle data collection terminal accesses the acquired data to the access layer through the system access port and uploads the acquired data to the maintenance service platform, and the vehicle health detection pile serving as one of the vehicle data collection terminal equipment can be deployed in the places such as expressway service areas, gas stations, parking lots, banking sites, residential communities and the like. The automobile data collection terminal obtains various detection data of the operation of the automobile, including but not limited to the speed, the rotating speed, the time, the water temperature, the battery voltage, the mileage, the residual oil quantity, the endurance mileage, the engine load value, the intake air quantity, the displacement and the like, and is mainly designed with the following systems: detecting pile equipment operation and maintenance system: for managing and controlling the test pile device; the vehicle-mounted terminal Bluetooth box equipment operation and maintenance system comprises: for managing and controlling bluetooth boxes; diagnostic instrument equipment operation and maintenance system: for managing and controlling the diagnostic device; vehicle-mounted terminal in-vehicle eye equipment operation and maintenance system: for managing and controlling vehicle interior eyes; advertisement issuing system: the operation and maintenance management terminal is used for advertising; the automobile repair business background management system comprises: the system is used for managing bidding and ordering business information; fault code base management system: the user maintains a fault code library; VIN code management system: the method is used for maintaining a VIN code identification program and a VIN code library. The automobile data collection terminal automatically identifies brand automobile types and acquires automobile information and maintenance requirements; the automobile data collection terminal pushes the acquired automobile information (automobile VIN code, version information, fault code content, frozen frame data, data stream and the like) and maintenance requirements to the micro-service layer; generating an automobile health detection report according to the pushed maintenance requirements, and pushing the automobile health detection report to an automobile owner through a micro-service layer; since each vehicle has a unique VIN code representing the vehicle identity information, the acquired VIN code is correlated with the vehicle identity information configuration upon detection. Each automobile is provided with a manufacturer original data list of a vehicle, each manufacturer original data list is provided with two-dimensional or three-dimensional VIN codes, the VIN codes correspond to detection data of the vehicle so as to be analyzed, then different fault codes are distributed to the detection data of each system of the vehicle, different fault codes are analyzed to obtain specific format file information corresponding to the fault codes, the analysis process can analyze semantically according to one or more protocol standard texts on the adopted response frames, the semantically analysis is carried out on different systems by adopting different semantically, such as engine faults adopt rotating speed, temperature, sound, load and the like, more specific engine sounds adopt spectral characteristics and time domain characteristics to analyze, and vehicle configuration identification and fault diagnosis are completed according to the corresponding relation between the fault codes and the calling corresponding format file information; the vehicle data collection terminal reads the vehicle VIN code and identifies the vehicle type, and enters an automatic diagnosis scanning program to detect the vehicle, the diagnosis result is uploaded to a micro-service layer to be processed to generate a vehicle health detection report and stored, and the vehicle health detection report is sent to a vehicle owner vehicle maintenance bidding client through the micro-service layer. The vehicle owner initiates bidding to the micro-service layer according to the vehicle health detection report; the maintenance factory offers and submits the report to the micro-service layer through a single-robbery terminal of the maintenance factory according to the automobile health detection report; and the vehicle owner autonomously selects which maintenance factories to repair and maintain the vehicle according to quotation information of each maintenance factory and through the vehicle owner vehicle repair bidding terminal.
In the invention, as shown in fig. 2, the micro service layer comprises a pass authentication service unit, a detection service unit, a diagnosis report generation unit, a car repair bidding service unit and a car repair bill service unit, wherein the pass authentication service unit is used for enabling a car owner to log in through a car owner car repair bidding terminal and a maintenance factory bill terminal respectively so as to carry out identity authentication; the system comprises a detection service unit, a diagnosis service unit, a data layer, a service layer and a service factory, wherein the detection service unit is used for controlling the access operation of a vehicle service terminal device and collecting vehicle data, providing data support for obtaining vehicle detection data and maintenance requirements, the diagnosis service unit is used for analyzing collected vehicle data information, the diagnosis report generation unit is used for receiving analysis information of the diagnosis service unit and generating a vehicle health detection report, the vehicle health detection report is stored in the data layer so as to be called by the middle layer, the service unit is used for reading the vehicle health detection report and pushing the vehicle health detection report to a vehicle owner vehicle maintenance bidding terminal through the micro service layer so as to enable the vehicle owner to initiate bidding or pricing information, the service ticket service unit is used for reading the vehicle health detection report and pushing the service ticket terminal through the micro service layer so as to initiate bidding and maintenance ticket, the identity authentication of the vehicle owner and the maintenance factory is completed through the micro service layer, the obtained vehicle detection data and the maintenance requirements are generated, the vehicle owner initiates bidding or ticket bidding or service ticket according to the self condition, thus the vehicle owner and service ticket is guaranteed to interact with the service ticket, and the service ticket competing cost is fully reduced.
In the invention, as shown in fig. 2, the micro service layer further comprises a pricing service unit, a quotation service unit and a payment service unit, wherein the pricing service unit generates a pricing service form according to the bidding list for the vehicle owner to initiate bidding service through the vehicle owner automobile bidding repairing terminal so that a maintenance factory waits for quotation or bidding, the quotation service unit is used for receiving the bidding list sent by the maintenance factory for the vehicle owner to accept quotation and bidding of the maintenance factory and generate a service order at the same time, if the quotation and bidding operation of the maintenance factory are accepted, the service order is generated at the same time so as to pay fees, and the payment service unit is used for receiving the service order generated by the quotation service unit and generating the bidding list and sending the bidding list to the vehicle owner so as to pay the service fees to the maintenance factory, and provides quotation or bidding references for each maintenance factory and generates the service order through the vehicle owner, so that the vehicle owner knows the required fees, and really realizes transparent informed selection consumption of the vehicle owner.
The micro service layer further comprises a maintenance tracking unit and a comment service unit, wherein the maintenance tracking unit is used for acquiring maintenance conditions of vehicles by a maintenance factory and tracking the maintenance conditions of the vehicles, and the comment service unit is used for receiving comprehensive evaluation of maintenance quality conditions and service quality of the maintenance factory by an owner and storing the comprehensive evaluation results and tracking results into the data layer so as to send the comprehensive evaluation results and tracking results to the owner at regular time. The vehicle maintenance condition tracking mainly comprises detection record, maintenance record, vehicle information and maintenance progress tracking, so that a vehicle owner can conveniently select or recommend an automobile maintenance factory with high-quality service by operation and maintenance personnel of an operation and maintenance management terminal, and the vehicle owner can select the most pertinent maintenance factory according to comments, operation history, level, business level and the like of the maintenance factory.
According to another aspect of the present invention, as shown in fig. 1, 2 and 3, the present invention further provides a repair and maintenance service method based on vehicle data collection and bidding and robbing, comprising the steps of:
step 1: the method comprises the steps of collecting automobile data, respectively connecting an automobile service terminal device to an automobile OBD diagnosis interface and a system access port to collect automobile detection data and maintenance information, and uploading the detection data and the maintenance information to a micro service layer;
step 2: the method comprises the steps of detecting vehicle faults, analyzing collected vehicle detection data and maintenance information by a micro-service layer, and generating a vehicle health detection report; the method comprises the steps of obtaining detection data of each system (such as an engine electric control system, a gearbox system, an air bag, an anti-lock system, an instrument, a vehicle body and a tire pressure monitoring system) of a vehicle in an omnibearing manner according to the detection data, distributing different fault codes to the detection data of each system, analyzing the different fault codes to obtain specific format file information (such as an xml file, txt or other standard texts) corresponding to the fault codes, judging whether the vehicle has faults or not according to the format file information and original data of a vehicle manufacturer, judging the fault types if the faults exist, creating a diagnosis report, and sending the diagnosis report to a vehicle owner; specifically, when data are collected, the VIN code is acquired and compared with a vehicle information base to acquire a vehicle model brand and a vehicle model matched system thereof, each system corresponds to different fault codes, different fault codes are respectively analyzed to obtain file information corresponding to a specific format of the fault codes, the analysis process can analyze semantically on the adopted response frame according to one or more protocol specification texts, and different semantically is adopted for different systems;
Step 3: the method comprises the steps that a vehicle repair bidding and a ticket rob are carried out, a vehicle owner obtains a vehicle health detection report through a vehicle repair bidding terminal, a bidding or pricing information is initiated to a micro-service layer to carry out maintenance requests, each maintenance factory obtains vehicle repair bidding or pricing requirement information through a maintenance factory ticket rob terminal, quotation and ticket rob are carried out, and quotation and ticket rob information is pushed to the vehicle owner vehicle repair bidding terminal through the micro-service layer; wherein bidding comprises bidding services which can be selectively initiated by a vehicle owner according to the condition of the vehicle, wherein the bidding services comprise, but are not limited to, vehicle maintenance, vehicle insurance, battery, maintenance, tires, refitting, metal spraying and the like, and bidding information is filled in, such as: selecting a fault report, a description, a service mode (to store maintenance/to go service/to go to get a car), a fault photo and a contact mode, initiating bidding, generating bidding service information, and waiting for a service factory to offer; the vehicle owner checks the bidding details through a bidding service list of the vehicle owner and vehicle bidding terminal, and can cancel bidding, if a maintenance factory bid is available, the vehicle owner checks the factory bid information, selects a proper maintenance factory and receives the maintenance factory bid; pricing includes pricing services that owners may choose to initiate based on vehicle conditions, including but not limited to vehicle maintenance, vehicle insurance, battery, maintenance, tires, refitting, and jet pricing, filling in pricing information such as: description, service mode (to factory maintenance/door service/door access), budget price, fault photo, contact mode, initiating pricing, generating pricing service information, waiting for maintenance factory robbery order; the vehicle owner checks the pricing details through the pricing service list of the vehicle owner vehicle repairing bidding terminal, and can cancel pricing, such as repairing shop robbery list, the vehicle owner clicks the robbery list information, checks repairing shop robbery list information and confirms repairing shop, and can check information, evaluation and the like of repairing shop (repairing technician) and select according to vehicle owner requirements (repairing technician);
Step 4: checking bidding and robbing orders, wherein an owner checks quotation and robbing order information issued by each maintenance factory through an automobile repairing bidding terminal, and automatically selects a proper maintenance factory to make ordering maintenance according to the quotation and robbing order information of each maintenance factory, and generates a maintenance service order and pays maintenance service fees to an operation and maintenance management terminal and generates a payment order code;
step 5: after a vehicle owner selects a proper maintenance factory and waits for the maintenance factory to confirm payment of maintenance service fees, the vehicle owner reserves service time and goes to the gate/arrives at the maintenance factory to carry out vehicle maintenance; the maintenance factory generates a service order to carry out maintenance on the vehicle through quotation and robbery order information, and pushes the maintenance progress to a vehicle owner vehicle maintenance bidding terminal; the maintenance service displays maintenance items of a maintenance factory through a list of vehicle owner vehicle maintenance bidding terminals, for example, vehicle washing is divided into: manual general washing, manual fine washing and computer general washing; the method can be used for screening according to cities, store types, distances, scores, store ages, grades and the like, and selecting car washing items, reserving time to store, paying and experiencing service to store;
step 6: after the fee payment and the maintenance service are finished, the car owner presents a payment statement code through a car owner car maintenance bidding terminal, and a maintenance factory carries out statement through a maintenance factory ticket robbing terminal and charges maintenance service fee;
Step 7: after the maintenance evaluation and tracking and the payment of the service cost are completed, an owner obtains the maintenance condition of the vehicle by a maintenance factory through an owner automobile maintenance bidding terminal and evaluates the service of the maintenance factory, simultaneously sends the maintenance service data and the maintenance condition to a data layer, and creates a maintenance electronic health file for storage so as to track the maintenance service quality of the maintenance factory.
The invention generates a detection report for the automobile fault maintenance requirement, pushes the detection report through the micro-service layer, then carries out bidding by an automobile owner, carries out quotation robbery in an automobile repair factory, and selects consumption through transparent knowledge of the automobile owner. And the maintenance is carried out through bidding and robbing, so that a brand new service mode is provided for the vehicle owner, meanwhile, the maintenance cost is reduced to the greatest extent by adopting the mode of maintaining the bidding and robbing, the technical problem of integration of faults and maintenance application businesses is solved, the interaction with the vehicle owner business information is formed, and the commercial conversion application of vehicle owner data mining is realized.
The foregoing is merely a preferred embodiment of the present invention and it should be noted that modifications and adaptations to those skilled in the art may be made without departing from the principles of the present invention, which are intended to be comprehended within the scope of the present invention.
Claims (7)
1. The maintenance service platform based on the automobile data collection and bidding and robbing list is characterized in that: the maintenance service platform sequentially comprises an access layer, a middle platform layer, a micro service layer and a data layer from top to bottom; the access layer is used for providing system access ports with different functions for the request access of the automobile service terminal equipment, and receiving service requests and issuing remote control instructions through the system access ports; the middle layer is used for calling the business processing logic control of one or more micro-services so as to realize data interconnection and/or data interaction among different layers; the micro service layer is used for a micro service set called by the middle platform layer to realize the provision of specific service logic processing; the data layer is used for storing, loading and sequencing business data so as to ensure the safety of data operation and the uniqueness of access; the automobile service terminal equipment comprises an automobile data collection terminal, at least one automobile repair bidding terminal, one or more repair factory order-taking terminals and an operation and maintenance management terminal which are respectively connected with the access layer through a system access port;
The automobile data collection terminal is provided with the following systems: detecting pile equipment operation and maintenance system: for managing and controlling the test pile device; the vehicle-mounted terminal Bluetooth box equipment operation and maintenance system comprises: for managing and controlling bluetooth boxes; diagnostic instrument equipment operation and maintenance system: for managing and controlling the diagnostic device; vehicle-mounted terminal in-vehicle eye equipment operation and maintenance system: for managing and controlling vehicle interior eyes; advertisement issuing system: the operation and maintenance management terminal is used for advertising; the automobile repair business background management system comprises: the system is used for managing bidding and ordering business information; fault code base management system: the user maintains a fault code library; VIN code management system: the VIN code identification method is used for maintaining a VIN code identification program and a VIN code library;
the automobile data collection terminal is connected with the automobile, an automobile owner detects the automobile through the automobile data collection terminal and reads the automobile maintenance information, the detection data and the maintenance information are uploaded to the access layer, the access layer flows to the middle layer, the middle layer calls the micro-service layer to generate an automobile health detection report, the automobile health detection report is stored in the data layer, the automobile owner automobile maintenance bidding terminal is used for receiving the automobile health detection report, the automobile owner initiates bidding or pricing information to the access layer according to the automobile health detection report to carry out maintenance request, the access layer controls the micro-service layer to initiate bidding or pricing maintenance request through the middle layer, the micro-service layer pushes the bidding or maintenance pricing maintenance request to one or more maintenance factory single terminals, and the maintenance factory is provided with vehicle maintenance bidding or pricing information; the maintenance factory obtains bidding or pricing demand information initiated by the vehicle owner through a maintenance factory bidding terminal, performs bidding and bidding, and pushes bidding and bidding information to the vehicle owner vehicle bidding terminal through a micro service layer; an operation and maintenance manager processes the generated automobile health detection report stored in the downloaded data layer through the operation and maintenance management terminal, and monitors quotation and robbery bill information sent by a robbery bill terminal of a maintenance factory;
The access layer and the middle layer also initiate a data receiving request or a service processing logic control request to the middle layer through a data service middleware, wherein the data service middleware at least comprises a Redis storage system, a RabbitMQ bus system, a FastDfs distributed file system and a Zookeeper distributed application program coordination service, the Redis provides high-performance key value storage operation for the storage system based on a key value of a memory, and is used for caching relevant information reported in real time by a detection pile, a vehicle-mounted terminal and a diagnostic instrument in the middle layer; rabbitMQ is used as a message bus system and is used for realizing that a service system sends an operation instruction to a mobile terminal in a middle layer, and an automobile bidding, a ticket robbing and maintenance service sends an operation control instruction to an automobile owner automobile maintenance bidding terminal, a maintenance factory ticket robbing terminal and an operation and maintenance management terminal; the FastDfs is used as an open source distributed file system to realize the distributed storage of files, and is used for realizing the file storage function of uploading detection piles, vehicle-mounted terminals and diagnostic instruments in a middle layer; the Zookeeper provides distributed application coordination service, the operation and maintenance system of the automobile data collection terminal is used for carrying out management configuration on the local automobile data collection terminal, the management configuration comprises equipment management, detection mechanism management, monitoring equipment state, monitoring equipment deployment and monitoring deployment website, and the website information of the automobile detection terminal is sent to the automobile repairing bidding terminal through the data service middleware;
The middle platform layer comprises a request parameter verification unit, a micro-service call logic control unit and a data processing unit, wherein the parameter verification unit is used for verifying detection data information, maintenance requirement information and bidding or pricing quotation information contained in a vehicle detection, bidding or pricing maintenance and maintenance factory quotation request sent by a terminal, the verification comprises one or more modes of character string analysis, floating point number/integer range verification and special identifier verification, so as to ensure that the request information accords with a micro-service business processing range, the micro-service call logic control unit is used for streaming data into the micro-service layer by using one or two of Https and TCP/UDP communication protocols, so that the micro-service layer can acquire data and start business control processing, and the data processing unit is used for carrying out data package conversion on returned after the micro-service layer processing, including but not limited to an automobile health diagnosis report, a bidding or pricing requirement information processing result and maintenance factory quotation information, so as to ensure that an automobile data collection terminal can normally acquire an analysis result after receiving the data.
2. The maintenance service platform based on vehicle data collection and bidding and robbing-out orders according to claim 1, wherein: the micro service layer comprises a passing authentication service unit, a detection service unit, a diagnosis report generation unit, a vehicle repairing bidding service unit and a vehicle repairing bill service unit, wherein the passing authentication service unit is used for enabling a vehicle owner to log in through a vehicle owner vehicle repairing bidding terminal and a maintenance factory bill repairing terminal respectively so as to carry out identity authentication; the system comprises a detection service unit, a diagnosis report generation unit, a data layer and a vehicle repair bid terminal, wherein the detection service unit is used for controlling the access operation of a vehicle service terminal device and collecting vehicle data, providing data support for obtaining vehicle detection data and maintenance requirements, the diagnosis service unit is used for analyzing the collected vehicle detection data information, the diagnosis report generation unit is used for receiving analysis information of the diagnosis service unit and generating a vehicle health detection report, the vehicle health detection report is stored in the data layer so as to be called by the middle layer, the vehicle repair bid service unit is used for reading the vehicle health detection report and pushing the vehicle health detection report to the vehicle repair bid terminal through a micro service layer so as to enable a vehicle owner to initiate bid or pricing information, and the vehicle repair bid service unit is used for reading the vehicle health detection report and pushing the vehicle repair bid terminal through the micro service layer so as to enable a maintenance factory to initiate quotation and preemption.
3. The maintenance service platform based on vehicle data collection and bidding and robbing-out orders according to claim 2, wherein: the micro service layer further comprises a pricing service unit, a quotation service unit and a payment service unit, wherein the pricing service unit generates a pricing service form according to the bidding list for a vehicle owner to initiate bidding service through the vehicle owner vehicle repairing bidding terminal so that a maintenance factory waits for quotation or robbery, the quotation service unit is used for receiving the bidding list sent by the maintenance factory for the vehicle owner to accept quotation and robbery of the maintenance factory and generate a service order, if the quotation and robbery operation of the maintenance factory is accepted, the service order is generated so as to pay fees, and the payment service unit is used for receiving the service order generated by the quotation service unit, generating the quotation list and sending the quotation list to the vehicle owner so that the vehicle owner pays service fees to the maintenance factory.
4. The maintenance service platform based on vehicle data collection and bidding and robbing-out orders according to claim 2, wherein: the micro service layer further comprises a maintenance tracking unit and a comment service unit, wherein the maintenance tracking unit is used for acquiring maintenance conditions of vehicles by a maintenance factory and tracking the maintenance conditions of the vehicles, and the comment service unit is used for receiving comprehensive evaluation of maintenance quality conditions and service quality of the maintenance factory by an owner and storing the comprehensive evaluation results and tracking results into the data layer so as to send the comprehensive evaluation results and tracking results to the owner at regular time.
5. The maintenance service platform based on vehicle data collection and bidding and robbing-out orders according to claim 1, wherein: the system access port comprises one or more of a WebSocket communication protocol access port, an Https communication protocol access port and a TCP/UDP communication protocol access port.
6. The repair and maintenance service method based on the automobile data collection and bidding and robbing bill is characterized by comprising the following steps of: a maintenance service method using the maintenance service platform according to any one of claims 1 to 5, comprising the steps of:
step 1: the method comprises the steps of collecting automobile data, respectively connecting an automobile service terminal device to an automobile OBD diagnosis interface and a system access port to collect automobile detection data and maintenance information, and uploading the detection data and the maintenance information to a micro service layer;
step 2: the method comprises the steps of detecting vehicle faults, analyzing collected vehicle detection data and maintenance information by a micro-service layer, and generating a vehicle health detection report;
step 3: the method comprises the steps that a vehicle repair bidding and a ticket rob are carried out, a vehicle owner obtains a vehicle health detection report through a vehicle repair bidding terminal, a bidding or pricing information is initiated to a micro-service layer to carry out maintenance requests, each maintenance factory obtains vehicle repair bidding or pricing requirement information through a maintenance factory ticket rob terminal, quotation and ticket rob are carried out, and quotation and ticket rob information is pushed to the vehicle owner vehicle repair bidding terminal through the micro-service layer;
Step 4: checking bidding and robbing orders, wherein an owner checks quotation and robbing order information issued by each maintenance factory through an automobile repairing bidding terminal, and automatically selects a proper maintenance factory to make ordering maintenance according to the quotation and robbing order information of each maintenance factory, and generates a maintenance service order and pays maintenance service fees to an operation and maintenance management terminal and generates a payment order code;
step 5: after a vehicle owner selects a proper maintenance factory and waits for the maintenance factory to confirm payment of maintenance service fees, the vehicle owner reserves service time and goes to the gate/arrives at the maintenance factory to carry out vehicle maintenance; the maintenance factory generates a service order to carry out maintenance on the vehicle through quotation and robbery order information, and pushes the maintenance progress to a vehicle owner vehicle maintenance bidding terminal;
step 6: after the fee payment and the maintenance service are finished, the car owner presents a payment statement code through a car owner car maintenance bidding terminal, and a maintenance factory carries out statement through a maintenance factory ticket robbing terminal and charges maintenance service fee;
step 7: after the maintenance evaluation and tracking and the payment of the service cost are completed, an owner obtains the maintenance condition of the vehicle by a maintenance factory through an owner automobile maintenance bidding terminal and evaluates the service of the maintenance factory, simultaneously sends the maintenance service data and the maintenance condition to a data layer, and creates a maintenance electronic health file for storage so as to track the maintenance service quality of the maintenance factory.
7. The repair and maintenance service method based on the automobile data collection and the bid and robbery order according to claim 6, wherein: in step 2, analyzing according to the automobile detection data and creating a diagnosis report includes: the method comprises the steps of obtaining detection data of each system of the vehicle in an omnibearing manner according to the detection data, distributing different fault codes to the generated fault data, analyzing the different fault codes respectively to obtain specific format file information corresponding to the fault codes, judging whether the vehicle has faults or not according to the format file information and original data of a manufacturer of the vehicle, judging the fault type if the vehicle has the faults, creating a diagnosis report at the same time, and sending the diagnosis report to a vehicle owner.
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