CN110073345B - Mail attachment management method and system - Google Patents
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Abstract
The invention provides a mail attachment management method, which comprises the following steps: receiving a mail; reading attachments in the mail to generate an attachment list; analyzing each attachment in the attachment list to obtain content information of each attachment; displaying the content information of each attachment in the attachment list, wherein the content information comprises a case identification identifier and a file type; finding out a corresponding case in a case management system according to the case identification mark; and updating the case into case information corresponding to the file type, and uploading the accessory to the case. The invention also provides a mail attachment management system. Through the mode, user operation is simplified, operation efficiency is improved, and user experience is improved.
Description
Technical Field
The present invention relates to information updating technology, and in particular, to a method and system for managing mail attachments.
Background
With the continuous development of electronic information technology, electronic mail is becoming more and more popular in people's daily life, both in the field of electronic commerce and in people's daily life, and has become an indispensable information interaction mode.
Email is a primary means of information interaction for a client-oriented and collaborative agent for an agent or enterprise. At present, when a user receives a mail containing an attachment, the user needs to manually click on the mail and click on the attachment to review the content of the attachment, and then the operations of downloading, uploading to a case in a case management system and the like are respectively carried out on the attachment in the mail according to the content information of the attachment. However, in general, the receiving amount of emails of an agency or an enterprise in one day can reach thousands of packages at most, and most of the emails contain attachments, which is quite cumbersome to use in the current operation manner of manually downloading and uploading the attachments, thus not only having low operation efficiency, but also affecting the user experience.
Disclosure of Invention
In view of the foregoing, it is necessary to provide a method and a system for managing mail attachments, which can intelligently analyze a case identification of a mail attachment, find a corresponding case in a case management system according to the case identification, and associate the attachment to the case, so that user operation is simplified, operation efficiency is improved, and user experience is improved.
In order to solve the technical problems, the invention adopts a technical scheme that: a mail attachment management method comprises the following steps:
Receiving a mail;
reading attachments in the mail to generate an attachment list;
Analyzing each attachment in the attachment list to obtain content information of each attachment;
Displaying the content information of each attachment in the attachment list, wherein the content information comprises a case identification identifier and a file type;
Finding out a corresponding case in a case management system according to the case identification mark;
And updating the case into case information corresponding to the file type, and uploading the accessory to the case.
The step of updating the case into case information corresponding to the file type and uploading the accessory to the case specifically comprises the following steps:
The case information comprises case states, basic information and processing tasks;
updating the file type to the file state of the file corresponding to the file type;
Updating the basic information of the case corresponding to the file type;
And generating a processing task corresponding to the file type, and uploading the accessory to the processing task.
The corresponding rule of the file type and the case information is preset;
The step of updating the case into case information corresponding to the file type and uploading the accessory to the case comprises the following steps:
When the corresponding rule has the case information corresponding to the file type, updating the case into the case information corresponding to the file type, and uploading the accessory to the case.
The step of analyzing each attachment in the attachment list to obtain content information of each attachment specifically includes:
presetting keywords, and analyzing all accessories in the list according to the preset keywords;
And presetting an extraction rule, and extracting information corresponding to the keywords in each attachment according to the preset extraction rule to obtain content information of each attachment.
The invention adopts another technical scheme that: a mail attachment management method comprises the following steps:
Receiving a mail;
reading attachments in the mail to generate an attachment list;
Analyzing each attachment in the attachment list to obtain content information of each attachment;
Displaying the content information of each accessory in the accessory list, wherein the content information comprises a case identification mark;
And searching a corresponding case in a case management system according to the case identification mark, and associating the accessory to the case.
Wherein, the content information of each attachment is displayed in the attachment list, and the step of the content information including the case identification mark comprises the following steps: the content information includes a file type;
The step of finding the corresponding case in the case management system according to the case identification mark and associating the accessory to the case comprises the following steps:
And updating the case into case information corresponding to the file type, and uploading the accessory to the case.
The step of updating the case into case information corresponding to the file type and uploading the accessory to the case specifically comprises the following steps:
The case information comprises case states, basic information and processing tasks;
updating the file type to the file state of the file corresponding to the file type;
Updating the basic information of the case corresponding to the file type;
And generating a processing task corresponding to the file type, and uploading the accessory to the processing task.
The corresponding rule of the file type and the case information is preset;
The step of updating the case into case information corresponding to the file type and uploading the accessory to the case comprises the following steps:
When the corresponding rule has the case information corresponding to the file type, updating the case into the case information corresponding to the file type, and uploading the accessory to the case.
The step of analyzing each attachment in the attachment list to obtain content information of each attachment specifically includes:
presetting keywords, and analyzing all accessories in the list according to the preset keywords;
And presetting an extraction rule, and extracting information corresponding to the keywords in each attachment according to the preset extraction rule to obtain content information of each attachment.
The invention adopts another technical scheme that: there is provided a management system of mail attachments, including:
the receiving module is used for receiving the mail;
The reading generation module is used for reading attachments in the mail to generate an attachment list;
the analysis module is used for analyzing each attachment in the attachment list to obtain content information of each attachment;
Displaying the content information of each accessory in the accessory list, wherein the content information comprises a case identification mark;
And the association module is used for finding out the corresponding case in the case management system according to the case identification mark and associating the accessory into the case.
Wherein the content information includes a file type, the association module further comprising:
And the updating unit is used for updating the case into case information corresponding to the file type and uploading the accessory to the case.
Wherein the case information includes a case state, basic information, and a processing task, and the updating unit further includes:
an update state subunit, configured to update a case state of the case corresponding to the file type;
an update basic information subunit, configured to update basic information of the case corresponding to the file type;
And the generation subunit is used for generating a processing task corresponding to the file type and uploading the accessory to the processing task.
Wherein the system comprises:
the preset corresponding rule module is used for presetting a corresponding rule of the file type and the case information;
and when the corresponding rule has the case information corresponding to the file type, the updating unit updates the case into the case information corresponding to the file type and uploads the accessory to the case.
Wherein, the parsing module includes:
The preset keyword unit is used for presetting keywords and analyzing all accessories in the list according to the preset keywords;
the preset extraction rule unit is used for presetting an extraction rule, and extracting information corresponding to the keywords in each attachment according to the preset extraction rule to obtain content information of each attachment.
Through the scheme, the invention has the beneficial effects that: the mail attachment management method and system provided by the invention can intelligently analyze the mail attachment, acquire the content information in the attachment, comprise the case identification mark, find the corresponding case in the case management system according to the case identification mark, and associate the attachment into the case. Through the mode, the user operation is simplified, the operation efficiency is improved, and the user experience is improved.
Drawings
In order to more clearly illustrate the technical solutions of the embodiments of the present invention, the drawings required for the description of the embodiments will be briefly described below, and it is apparent that the drawings in the following description are only some embodiments of the present invention, and other drawings may be obtained according to these drawings without inventive effort for a person skilled in the art. Wherein:
FIG. 1 is a flow chart of a first embodiment of a mail attachment management method according to the present invention;
FIG. 2 is a flow chart of a second embodiment of a mail attachment management method according to the present invention;
FIG. 3 is a schematic diagram of a first embodiment of a mail attachment management system according to the present invention;
Fig. 4 is a schematic structural view of a second embodiment of a mail attachment management system according to the present invention.
Detailed Description
The following description of the embodiments of the present invention will be made clearly and completely with reference to the accompanying drawings, in which it is apparent that the embodiments described are only some embodiments of the present invention, but not all embodiments. All other embodiments, which can be made by those skilled in the art based on the embodiments of the invention without making any inventive effort, are intended to be within the scope of the invention.
Referring to fig. 1, fig. 1 is a flowchart of a first embodiment of a mail attachment management method according to the present invention, where the embodiment provides a mail attachment management method, including the following steps:
S120: and receiving the mail.
The mailbox server receives the mail.
In some implementations, a mailbox server may be embedded or connected in the case management system, and the user receives mail by including touch instructions such as clicking or refreshing. It will be appreciated that in other embodiments, the case management system does not require the user to collect the mail via a touch command, and the case management system can collect new mail intelligently, for example, can collect mail via automatic refresh at intervals, etc.
It should be noted that, the case management system refers to an auxiliary tool used by an agency or an enterprise to manage cases, and includes a plurality of types of case management systems only capable of assisting in managing cases, such as a client mode, an internet mode, and the like, which are not limited herein.
S140: reading attachments in the mail generates an attachment list.
All attachments in each mail received from S120 are read, and an attachment list is generated from all the read attachments.
The types of accessories include, but are not limited to, one or more of PDF, WORD, JPG, GIF, TXT, RAR or ZIP, and are not limited herein. It can be appreciated that in some embodiments, if the attachment read in the mail is a compressed file of a type such as RAR or ZIP, the method further includes decompressing the compressed file, and generating an attachment list from all the decompressed files.
All the read attachments are presented in a list form to form an attachment list. The attachment list includes, but is not limited to, the read attachment name, attachment type, and belonging mail information. The user can view the content of each attachment in this attachment list.
It can be understood that reading all the received mail contents, if the mail contains the attachments, continuing to read the attachment information, and further, if the mail contains a plurality of attachments, respectively reading out each attachment information, and sequentially presenting each attachment in the attachment list.
In other embodiments, to avoid missing read mail, after receiving mail in S120, the received mail may be marked as an unread tag, and in this step, attachments in the mail marked as an unread tag are read and an attachment list is generated, and the mail with the read attachments is marked as a read tag.
S160: analyzing each attachment in the attachment list to obtain content information of each attachment; and displaying the content information of each accessory in the accessory list, wherein the content information comprises a case identification mark.
The content information refers to various information contained in the attachment, including, but not limited to, one or more of posting information, posting date, application number, application date, agency case number, public number, bulletin number, expense information and censoring information. The content information of all the parsed attachments is presented in the attachment list in a supplementary mode.
The case identification mark refers to an information mark of a case which can be identified in the parsed content information. For example, if the content information in the attachment is analyzed to include an application number, a specific case can be identified according to the application number, and then the application number is the case identification mark.
In some embodiments, in order to avoid missing resolved attachments, the attachment list generated in S140 may be marked as an unresolved tag, and in this step, the attachment marked as an unresolved tag in the attachment list is resolved to obtain content information of each attachment, and the resolved attachment is marked as a resolved tag.
It can be appreciated that in some embodiments, to avoid the occurrence of a case error associated with the case after parsing the content information of the attachment, the error operation of checking the content information of the attachment may be further increased. Specifically, the user refers to the accessory content, checks whether the analyzed content information is consistent with the accessory content, and if yes, corrects the wrong content information through updating operation, so that the accuracy of accessory analysis is ensured.
S180: and searching a corresponding case in a case management system according to the case identification mark, and associating the accessory to the case.
According to the analyzed case identification mark, searching is carried out in a case management system, when the case matched with the case identification mark exists in the system, the queried case information is presented in the accessory list, and the accessory is associated to the case, including the associated operations such as uploading the accessory, updating the case information, adding processing tasks and the like.
Further, if the system is not queried for the case matched with the case identification mark, reminding the user that the corresponding case information is not queried. The user can confirm the reason of the specific non-found case by referring to the attachment content.
In some embodiments, to avoid missing associated attachments, a case management system may search for a corresponding case according to the case identification identifier of the attachment marked as the parsed tag in S160, associate the attachment to the case, and mark the associated attachment as an associated tag.
It will be appreciated that in some embodiments, to avoid association case errors, checking that association information is operating correctly may be further increased. Specifically, the user checks the content information of the attachment with the presented case information, and if the user checks that the case information is wrong, the wrong case information is corrected through updating operation, so that the correctness of the associated case is ensured.
Compared with the prior art, the mail attachment management method provided by the embodiment acquires content information in the attachment by intelligently analyzing the mail attachment, comprises a case identification mark, searches a corresponding case in a case management system according to the case identification mark, and associates the attachment to the case. Through the mode, the user operation is simplified, the operation efficiency is improved, and the user experience is improved.
Referring to fig. 2, fig. 2 is a flowchart of a second embodiment of a mail attachment management method according to the present invention, where the embodiment provides a mail attachment management method, including the following steps:
s220: and receiving the mail.
This step is the same as the step of the first embodiment S120, and will not be described here again.
S240: reading attachments in the mail generates an attachment list.
This step is the same as the step of the first embodiment S140, and will not be described here again.
S260: analyzing each attachment in the attachment list to obtain content information of each attachment; and displaying the content information of each accessory in the accessory list, wherein the content information comprises a case identification identifier.
The method specifically comprises the following steps:
S261: presetting keywords, and analyzing all accessories in the list according to the preset keywords;
s262: and presetting an extraction rule, and extracting information corresponding to the keywords in each attachment according to the preset extraction rule to obtain content information of each attachment.
The keyword is an identifier preset for analyzing the attachment, and comprises letters, characters, fields, phrase and the like. And analyzing all accessories in the list according to preset keywords. For example, a keyword of "NOTICE OFALLOWANCE" is set in advance, and the attachment is parsed from the keyword.
The extraction rule is a rule preset for extracting the keyword in the attachment. For example, when the keyword is "NOTICE OF ALLOWANCE", the preset extraction rule is that the application number, the date of the hair and the cost information of the attachment are extracted, and according to the extraction rule, the application number, the date of the hair and the cost information corresponding to the keyword "NOTICE OF ALLOWANCE" in the attachment are extracted.
In this embodiment, the content information further includes a file type. The file types comprise various types of receipts, such as examination opinion notices, acceptance notices, authorized notices and other file types issued by authorities; the method also comprises file types of a finalization file, an audit manuscript and the like of the client.
S280: and searching a corresponding case in a case management system according to the case identification mark, and associating the accessory to the case.
Specifically, the step S280 specifically includes:
s281: and updating the case into case information corresponding to the file type, and uploading the accessory to the case.
The case information includes one or more of case status, basic information, or processing tasks, without limitation. The case state refers to a processing state of the case, such as a case state of acceptance, authorization, rejection or maintenance; the basic information is various recorded project information and application information of the case, such as application number, public number, bulletin number, certificate number and the like; the processing task refers to a case task to be processed by a user, such as processing an examination opinion, processing a new application, requesting a real examination, requesting a review, and the like.
Further, the step S281 further includes:
S2811: updating the file type to the case state of the case corresponding to the file type.
S2812: updating the basic information of the case corresponding to the file type;
s2813: and generating a processing task corresponding to the file type, and uploading the accessory to the processing task.
For example, when the file type of the parsed attachment is "accept notice", and the corresponding case is found in the case management system, the case state is updated to "accept", the application number and the application date in the case basic information are the application number and the application date parsed in the attachment, and the processing task of "get application number" is generated, and the attachment is uploaded to the processing task of "get application number", so that the association of the attachment and the corresponding case is completed.
It will be appreciated that the three steps S2811, S2812, and S2813 described above may be performed in one or both of the update operations in other embodiments without requiring simultaneous updating.
Still further, in other embodiments, a rule corresponding to the file type and the case information may be preset, and when the case information corresponding to the file type exists in the rule, the case is updated to the case information corresponding to the file type, and the attachment is uploaded to the case.
Compared with the prior art, the mail attachment management method provided by the embodiment can analyze the content information of the attachment more accurately through the preset keywords and the preset extraction rules; in addition, the case is updated into the case information corresponding to the file type of the accessory, and the processing mode of uploading the accessory to the case is adopted, so that the accessory is intelligently uploaded and updated case information is managed, the user operation is further simplified, the operation efficiency is improved, meanwhile, the error occurrence rate of the manual management and control case can be reduced, and the management efficiency of an agency and an enterprise is further improved.
Referring to fig. 3, fig. 3 is a schematic structural diagram of a first embodiment of a mail attachment management system according to the present invention, and the embodiment provides a mail attachment management system 100, including a receiving module 120, a reading generating module 140, a parsing module 160 and an associating module 180.
The receiving module 120 is configured to receive a mail.
The receiving module 120 is a mailbox server. In some embodiments, the receiving module 120 is a case management system server, specifically, a mailbox server is embedded or connected in the case management system, and the user receives the mail through touch instructions such as clicking or refreshing. It will be appreciated that in other embodiments, the case management system does not require the user to collect the mail via a touch command, and the case management system can collect new mail intelligently, for example, can collect mail via automatic refresh at intervals, etc.
It should be noted that, the case management system refers to an auxiliary tool used by an agency or an enterprise to manage cases, and includes a plurality of types of case management systems only capable of assisting in managing cases, such as a client mode, an internet mode, and the like, which are not limited herein.
The reading generation module 140 is configured to read attachments in the mail to generate an attachment list.
The reading generation module 140 is configured to read all attachments in each mail received from S120, and generate an attachment list for all the read attachments.
The types of accessories include, but are not limited to, one or more of PDF, WORD, JPG, GIF, TXT, RAR or ZIP, and are not limited herein. It can be appreciated that in some embodiments, if the attachment read in the mail is a compressed file of a type such as RAR or ZIP, the method further includes decompressing the compressed file, and generating an attachment list from all the decompressed files.
All the read attachments are presented in a list form to form an attachment list. The attachment list includes, but is not limited to, the read attachment name, attachment type, and belonging mail information. The user can view the content of each attachment in this attachment list.
It can be understood that the reading generation module 140 reads all the received mail contents, if the mail includes an attachment, continues to read the attachment information, and further, if the mail includes a plurality of attachments, each attachment information is read out respectively, and each attachment is presented in the attachment list in turn.
In other embodiments, to avoid missing reading the mail, the reading generating module further includes a first identifying unit, and after receiving the mail in the receiving module 120, the first identifying unit marks the received mail as an unread tag, reads attachments in the mail marked as the unread tag, and generates an attachment list, and marks the mail with the read attachment as a read tag.
The parsing module 160 is configured to parse each attachment in the attachment list to obtain content information of each attachment; and displaying the content information of each accessory in the accessory list, wherein the content information comprises a case identification identifier.
The content information refers to various information contained in the attachment, including, but not limited to, one or more of posting information, posting date, application number, application date, agency case number, public number, bulletin number, expense information and censoring information. The content information of all the parsed attachments is presented in the attachment list in a supplementary mode.
The case identification mark refers to an information mark of a case which can be identified in the parsed content information. For example, if the parsing module 160 parses that the content information in the attachment includes an application number, and can identify that the application number is specific to a case according to the application number, the application number is a case identification identifier.
In some embodiments, to avoid missing resolved attachments, the resolving module 160 further includes a second identifying unit, which may mark as an unresolved tag in the attachment list generated in the reading generating module 140, resolve the attachments marked as unresolved tags in the attachment list, so as to obtain content information of each attachment, and mark the resolved attachment as a resolved tag.
It can be appreciated that in some embodiments, to avoid the occurrence of a case error associated with the case after parsing the accessory content information, a checking unit and a correcting unit may be further added, where the checking unit is used to check that the accessory content information is correct, and the correcting unit is used to correct the content information. Specifically, the user refers to the accessory content, checks whether the analyzed content information is consistent with the accessory content through the checking unit, and if yes, corrects the wrong content information through the correcting unit, so that the accuracy of accessory analysis is ensured.
And the association module 180 is configured to find a corresponding case in the case management system according to the case identification identifier, and associate the accessory to the case.
The association module 180 searches in the case management system according to the parsed case identification, when the case matching with the case identification exists in the system, presents the queried case information in the attachment list, and associates the attachment to the case, including association operations such as uploading the attachment, updating the case information, adding a processing task, and the like.
Further, the association module 180 includes a reminding unit, and if the association module 180 does not query that the system has a case matching the case identification identifier, the reminding unit reminds the user that the corresponding case information is not queried. The user can confirm the reason of the specific non-found case by referring to the attachment content.
In some embodiments, to avoid missing associated attachments, the association module 180 further includes a third identification unit, which can search the case management system for a corresponding case according to the case identification identifier of the attachment marked as the parsed tag in the parsing module 160, associate the attachment to the case, and mark the associated attachment as the associated tag.
It will be appreciated that in some embodiments, to avoid error of the association case, a checking unit may be further added, and a correcting unit may be further added, where the checking unit is used to check that the association information is correct, and the correcting unit is used to correct the association content. Specifically, the user checks the content information of the accessory with the presented case information through the checking unit, and if the checking is wrong, the correction unit corrects the wrong case information, so that the correctness of the associated case is ensured.
Referring to fig. 4, fig. 4 is a schematic structural diagram of a second embodiment of a mail attachment management system according to the present invention, and the embodiment provides a mail attachment management system 200, which includes a receiving module 220, a reading generating module 240, a parsing module 260 and an associating module 280.
A receiving module 220, configured to receive a mail;
a reading generation module 240, configured to read attachments in the mail to generate an attachment list;
the parsing module 260 is configured to parse each attachment in the attachment list to obtain content information of each attachment;
the parsing module 260 includes:
a preset keyword unit 261, configured to preset keywords, and parse each attachment in the list according to the preset keywords;
The preset extraction rule unit 262 is configured to preset an extraction rule, and extract information corresponding to the keyword in each attachment according to the preset extraction rule, so as to obtain content information of each attachment.
The keyword is an identifier preset for analyzing the attachment, and comprises letters, characters, fields, phrase and the like. And analyzing all accessories in the list according to preset keywords. For example, a keyword of "NOTICE OFALLOWANCE" is set in advance, and the attachment is parsed from the keyword.
The extraction rule is a rule preset for extracting the keyword in the attachment. For example, when the keyword is "NOTICE OF ALLOWANCE", the preset extraction rule is that the application number, the date of the hair and the cost information of the attachment are extracted, and according to the extraction rule, the application number, the date of the hair and the cost information corresponding to the keyword "NOTICE OF ALLOWANCE" in the attachment are extracted.
In this embodiment, the content information further includes a file type. The file types comprise various types of receipts, such as examination opinion notices, acceptance notices, authorized notices and other file types issued by authorities; the method also comprises file types of a finalization file, an audit manuscript and the like of the client.
The content information includes a case identification and a file type. The file types comprise various types of receipts, such as examination opinion notices, acceptance notices, authorized notices and other file types issued by authorities; the method also comprises file types of a finalization file, an audit manuscript and the like of the client.
And the association module 280 is configured to find a corresponding case in the case management system according to the case identification identifier, and associate the accessory to the case.
Specifically, the association module 280 includes:
And an updating unit 281, configured to update the case to case information corresponding to the file type, and upload the attachment to the case.
The case information includes one or more of case status, basic information, or processing tasks, without limitation. The case state refers to a processing state of the case, such as a case state of acceptance, authorization, rejection or maintenance; the basic information is various recorded project information and application information of the case, such as application number, public number, bulletin number, certificate number and the like; the processing task refers to a case task to be processed by a user, such as processing an examination opinion, processing a new application, requesting a real examination, requesting a review, and the like.
Wherein the case information comprises case state, basic information and processing tasks,
In some embodiments, the update unit 281 further includes:
An update status subunit 2811, configured to update a case status of the case corresponding to the file type;
An update basic information subunit 2812, configured to update basic information of the case corresponding to the file type;
and a generating subunit 2813, configured to generate a processing task corresponding to the file type, and upload the attachment to the processing task.
It is understood that the three update status sub-units 2811, update base information sub-unit 2812, and generate sub-unit 2813 may comprise one or two sub-units, and need not comprise three sub-units at the same time in some other embodiments.
Still further, in other embodiments, the management system further includes a preset corresponding rule module, configured to preset a corresponding rule of the file type and the case information; and when the corresponding rule has the case information corresponding to the file type, the updating unit updates the case into the case information corresponding to the file type and uploads the accessory to the case.
Compared with the prior art, the mail attachment management system provided by the invention has the advantages that the mail is received through the receiving module, the reading generation module and the analysis module intelligently read and analyze the mail attachment, so that the content information in the attachment is obtained, the content information comprises the case identification mark, the association module searches the corresponding case in the case management system according to the case identification mark, and the attachment is associated to the case. Through the mode, the user operation is simplified, the operation efficiency is improved, and the user experience is improved. In addition, in some embodiments, the accuracy of reading the analytic attachment is ensured by adding a preset keyword unit and a preset extraction rule unit; and the updating unit updates the cases into case information corresponding to the type of the accessory file, so that the user operation is further simplified, the operation efficiency is improved, the occurrence rate of manual case management errors is reduced, and the management efficiency of an agency and an enterprise is further improved.
The foregoing description is only illustrative of the present invention and is not intended to limit the scope of the invention, and all equivalent structures or equivalent processes or direct or indirect application in other related technical fields are included in the scope of the present invention.
Claims (10)
1. A method for managing mail attachments, comprising the steps of:
Receiving a mail;
reading attachments in the mail to generate an attachment list;
Analyzing each attachment marked as an unresolved label in the attachment list to obtain content information of each attachment, and marking the analyzed attachment as an analyzed label;
Displaying the content information of each attachment in the attachment list, wherein the content information comprises a case identification identifier and a file type;
Finding out a corresponding case in a case management system according to the case identification mark;
Presenting the queried case information in the accessory list, updating the case into case information corresponding to the file type, and uploading the accessory to the case;
the case information comprises a case state, basic information and a processing task, and the steps of updating the case into the case information corresponding to the file type and uploading the accessory to the case specifically comprise the following steps:
updating the file type to the file state of the file corresponding to the file type;
Updating the basic information of the case corresponding to the file type;
generating a processing task corresponding to the file type, and uploading the accessory to the processing task; the processing task refers to a case task to be processed by a user.
2. The method of claim 1, wherein,
Presetting a corresponding rule of the file type and the case information;
The step of updating the case into case information corresponding to the file type and uploading the accessory to the case comprises the following steps:
When the corresponding rule has the case information corresponding to the file type, updating the case into the case information corresponding to the file type, and uploading the accessory to the case.
3. The method of claim 1, wherein,
The step of analyzing each attachment in the attachment list to obtain the content information of each attachment specifically includes:
presetting keywords, and analyzing all accessories in the list according to the preset keywords;
And presetting an extraction rule, and extracting information corresponding to the keywords in each attachment according to the preset extraction rule to obtain content information of each attachment.
4. A method for managing mail attachments, comprising the steps of:
Receiving a mail;
reading attachments in the mail to generate an attachment list;
Analyzing each attachment marked as an unresolved label in the attachment list to obtain content information of each attachment, and marking the analyzed attachment as an analyzed label;
Displaying the content information of each accessory in the accessory list, wherein the content information comprises a case identification mark;
Finding out a corresponding case in a case management system according to the case identification mark, presenting the queried case information in the accessory list, and associating the accessory to the case;
the case information comprises a case state, basic information and a processing task, the case information corresponding to the file type is updated, and the step of uploading the accessory to the case specifically comprises the steps of:
updating the file type to the file state of the file corresponding to the file type;
Updating the basic information of the case corresponding to the file type;
generating a processing task corresponding to the file type, and uploading the accessory to the processing task; the processing task refers to a case task to be processed by a user.
5. The method of claim 4, wherein,
Displaying the content information of each attachment in the attachment list, wherein the content information comprises a case identification mark, and the steps of:
the content information includes a file type;
the step of finding the corresponding case in the case management system according to the case identification mark and associating the accessory to the case comprises the following steps:
And updating the case into case information corresponding to the file type, and uploading the accessory to the case.
6. The method of claim 5, wherein,
Presetting a corresponding rule of the file type and the case information;
The step of updating the case into case information corresponding to the file type and uploading the accessory to the case comprises the following steps:
When the corresponding rule has the case information corresponding to the file type, updating the case into the case information corresponding to the file type, and uploading the accessory to the case.
7. The method of claim 4, wherein,
The step of analyzing each attachment in the attachment list to obtain the content information of each attachment specifically comprises the following steps:
presetting keywords, and analyzing all accessories in the list according to the preset keywords;
And presetting an extraction rule, and extracting information corresponding to the keywords in each attachment according to the preset extraction rule to obtain content information of each attachment.
8. A mail attachment management system, comprising:
the receiving module is used for receiving the mail;
The reading generation module is used for reading attachments in the mail to generate an attachment list;
The analysis module is used for analyzing each attachment marked as an unresolved label in the attachment list to obtain content information of each attachment, and marking the analyzed attachment as an analyzed label;
Displaying the content information of each accessory in the accessory list, wherein the content information comprises a case identification mark;
the association module is used for finding out a corresponding case in the case management system according to the case identification mark, presenting the queried case information in the accessory list and associating the accessory to the case;
The updating unit is used for updating the case into case information corresponding to the file type and uploading the accessory to the case;
Wherein the case information includes a case state, basic information, and a processing task, and the updating unit further includes:
an update state subunit, configured to update a case state of the case corresponding to the file type;
an update basic information subunit, configured to update basic information of the case corresponding to the file type;
the generation subunit is used for generating a processing task corresponding to the file type and uploading the accessory to the processing task; the processing task refers to a case task to be processed by a user.
9. The system of claim 8, wherein the system comprises:
the preset corresponding rule module is used for presetting a corresponding rule of the file type and the case information;
and when the corresponding rule has the case information corresponding to the file type, the updating unit updates the case into the case information corresponding to the file type and uploads the accessory to the case.
10. The system of claim 8, wherein the parsing module comprises:
The preset keyword unit is used for presetting keywords and analyzing all accessories in the list according to the preset keywords;
the preset extraction rule unit is used for presetting an extraction rule, and extracting information corresponding to the keywords in each attachment according to the preset extraction rule to obtain content information of each attachment.
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| PCT/CN2016/108742 WO2018102994A1 (en) | 2016-12-06 | 2016-12-06 | Method and system for managing attachment of mail |
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| CN110073345A CN110073345A (en) | 2019-07-30 |
| CN110073345B true CN110073345B (en) | 2024-07-12 |
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| WO (1) | WO2018102994A1 (en) |
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| US20130086176A1 (en) * | 2011-09-30 | 2013-04-04 | International Business Machines Corporation | Delayed electronic mail sending |
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| CN103312596A (en) * | 2013-06-25 | 2013-09-18 | 南京奇多信息科技有限公司 | Management method and device for attachments in electrommunication information |
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