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CN109964473A - The method and device of voice service response - Google Patents

The method and device of voice service response Download PDF

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Publication number
CN109964473A
CN109964473A CN201780058753.XA CN201780058753A CN109964473A CN 109964473 A CN109964473 A CN 109964473A CN 201780058753 A CN201780058753 A CN 201780058753A CN 109964473 A CN109964473 A CN 109964473A
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CN
China
Prior art keywords
voice service
handling
processing path
needed
functional
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Granted
Application number
CN201780058753.XA
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Chinese (zh)
Other versions
CN109964473B (en
Inventor
吴震
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
Huawei Technologies Co Ltd
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Huawei Technologies Co Ltd
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Publication date
Application filed by Huawei Technologies Co Ltd filed Critical Huawei Technologies Co Ltd
Publication of CN109964473A publication Critical patent/CN109964473A/en
Application granted granted Critical
Publication of CN109964473B publication Critical patent/CN109964473B/en
Active legal-status Critical Current
Anticipated expiration legal-status Critical

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Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers

Landscapes

  • Engineering & Computer Science (AREA)
  • Signal Processing (AREA)
  • Telephonic Communication Services (AREA)

Abstract

This application provides a kind of method and apparatus of voice service response, this method comprises: receiving the request of voice service, obtain the corresponding voice service functional tree of the voice service, from the voice service functional tree, search the business processing path for handling the voice service, wherein the voice service processing path includes functional node needed for handling the voice service, according to the function trigger action in the functional node, the operation executed needed for handling the voice service can be known；And, the voice service processing path further includes nodal operation sequence, according to nodal operation sequence, can determine operation needed for handling the voice service executes sequence, hereby, it is achieved that being capable of automatic-answering back device according to the business processing path, to voice service, user's operation performed when handling voice service is reduced, the convenience that user uses voice service is improved.

Description

PCT国内申请，说明书已公开。PCT domestic application, the description has been published.

Claims (19)

PCT国内申请，权利要求书已公开。PCT domestic application, the claims have been published.
CN201780058753.XA 2017-04-01 2017-07-28 Voice service response method and device Active CN109964473B (en)

Applications Claiming Priority (3)

Application Number Priority Date Filing Date Title
CN201710213583X 2017-04-01
CN201710213583 2017-04-01
PCT/CN2017/095057 WO2018176705A1 (en) 2017-04-01 2017-07-28 Method and apparatus for voice service response

Publications (2)

Publication Number Publication Date
CN109964473A true CN109964473A (en) 2019-07-02
CN109964473B CN109964473B (en) 2021-03-05

Family

ID=63674117

Family Applications (1)

Application Number Title Priority Date Filing Date
CN201780058753.XA Active CN109964473B (en) 2017-04-01 2017-07-28 Voice service response method and device

Country Status (2)

Country Link
CN (1) CN109964473B (en)
WO (1) WO2018176705A1 (en)

Cited By (3)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
CN110807542A (en) * 2019-09-26 2020-02-18 深圳市保臻社区服务科技有限公司 Method, apparatus and computer readable storage medium for intelligently orchestrating system business capabilities
CN110837914A (en) * 2019-09-26 2020-02-25 深圳市保臻社区服务科技有限公司 Method and device for promoting management charge payment rate and computer readable storage medium
CN112259090A (en) * 2020-09-10 2021-01-22 北京百度网讯科技有限公司 Service handling method and device based on voice interaction and electronic equipment

Citations (9)

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Publication number Priority date Publication date Assignee Title
US6389126B1 (en) * 1998-05-07 2002-05-14 Mci Communications Corporation Service provisioning system for interactive voice response services
US20060146992A1 (en) * 2004-12-30 2006-07-06 Sbc Knowledge Ventures L.P. System and method for real time monitoring an interactive voice response system
CN101039353A (en) * 2007-05-09 2007-09-19 华为技术有限公司 Method and system for positioning interactive voice answering flow node
CN101132444A (en) * 2007-09-21 2008-02-27 中兴通讯股份有限公司 Configuration method and system for IVR flow path main menu used for intelligent network
CN101141526A (en) * 2006-09-08 2008-03-12 中国电信股份有限公司 Method of implementing voice navigation
CN101729694A (en) * 2008-10-29 2010-06-09 中兴通讯股份有限公司 Method for allocating and running realization process of automatic service and system thereof
CN101834953A (en) * 2010-04-08 2010-09-15 中国农业大学 Voice service method and system with configurable IVR process
CN103188407A (en) * 2011-12-31 2013-07-03 中国移动通信集团广东有限公司 IVR (Interactive Voice Response) processing method, terminal, dial testing server and system
CN104410637A (en) * 2014-11-28 2015-03-11 科大讯飞股份有限公司 Development system and development method for interactive voice response (IVR) visualization flow

Family Cites Families (4)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US7027572B2 (en) * 2001-08-30 2006-04-11 Aspect Software, Inc. System and method for associating interactive voice response unit data to a telephone call using automatic number identifiers
CN101686286A (en) * 2008-09-26 2010-03-31 中兴通讯股份有限公司 Realizing method and system of automatic business process with full voice service
CN102724345A (en) * 2012-06-01 2012-10-10 广东欧珀移动通信有限公司 An intelligent dialing method for self-service voice service telephone
CN106302915A (en) * 2016-10-18 2017-01-04 深圳市金立通信设备有限公司 The intelligent dialing method of a kind of self-assisted voice service and terminal

Patent Citations (9)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US6389126B1 (en) * 1998-05-07 2002-05-14 Mci Communications Corporation Service provisioning system for interactive voice response services
US20060146992A1 (en) * 2004-12-30 2006-07-06 Sbc Knowledge Ventures L.P. System and method for real time monitoring an interactive voice response system
CN101141526A (en) * 2006-09-08 2008-03-12 中国电信股份有限公司 Method of implementing voice navigation
CN101039353A (en) * 2007-05-09 2007-09-19 华为技术有限公司 Method and system for positioning interactive voice answering flow node
CN101132444A (en) * 2007-09-21 2008-02-27 中兴通讯股份有限公司 Configuration method and system for IVR flow path main menu used for intelligent network
CN101729694A (en) * 2008-10-29 2010-06-09 中兴通讯股份有限公司 Method for allocating and running realization process of automatic service and system thereof
CN101834953A (en) * 2010-04-08 2010-09-15 中国农业大学 Voice service method and system with configurable IVR process
CN103188407A (en) * 2011-12-31 2013-07-03 中国移动通信集团广东有限公司 IVR (Interactive Voice Response) processing method, terminal, dial testing server and system
CN104410637A (en) * 2014-11-28 2015-03-11 科大讯飞股份有限公司 Development system and development method for interactive voice response (IVR) visualization flow

Cited By (3)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
CN110807542A (en) * 2019-09-26 2020-02-18 深圳市保臻社区服务科技有限公司 Method, apparatus and computer readable storage medium for intelligently orchestrating system business capabilities
CN110837914A (en) * 2019-09-26 2020-02-25 深圳市保臻社区服务科技有限公司 Method and device for promoting management charge payment rate and computer readable storage medium
CN112259090A (en) * 2020-09-10 2021-01-22 北京百度网讯科技有限公司 Service handling method and device based on voice interaction and electronic equipment

Also Published As

Publication number Publication date
CN109964473B (en) 2021-03-05
WO2018176705A1 (en) 2018-10-04

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