CN109903098A - A kind of identification of client identity and automatic clustering system - Google Patents
A kind of identification of client identity and automatic clustering system Download PDFInfo
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- CN109903098A CN109903098A CN201910182639.9A CN201910182639A CN109903098A CN 109903098 A CN109903098 A CN 109903098A CN 201910182639 A CN201910182639 A CN 201910182639A CN 109903098 A CN109903098 A CN 109903098A
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Abstract
The invention belongs to client management system technical fields, more particularly to a kind of identification of client identity and automatic clustering system, equipment and client's automatic clustering equipment are identified including client identity, overcome the deficiencies in the prior art, by record employee and client's air time, reaches and meet the time, after spent time of signing a bill and number of signing a bill, client is subjected to high quality classification and effectively raises the efficiency and quality of telemarketing to facilitate company personnel and administrative staff to the management of the high-quality degree of client.
Description
Technical field
The invention belongs to client management system technical fields, and in particular to a kind of identification of client identity and automatic clustering system
System.
Background technique
Telemarketing, it is with phone for main means of communication, and telemarketing is usually to make a phone call to carry out active sale
Mode.By network, fax, short message, mailing delivering etc. supplementary modes, by telephone for special use market number, with company's name with
Client directly contacts, and with company's automated information management technology and specialized operation platform, complete Products promotion,
The business of the main marketing process such as consulting, quotation and the confirmation of product bargain.
Telemarketing requires salesman to have good speech skill, clearly ability to express and certain product know-how.
Phone is just increasingly popularized, Current Chinese Urban phone is general as a kind of convenient, fast, economic modern communication tool
And rate is up to 98% or more.Latest survey shows residential households phone in addition to for the general connection between relatives and friends and colleague
Outside, it is just being used in consulting and shopping aspect more and more, is having 65% resident to use Help by Phone and consultation service, there is 20%
Resident used phone reservations and teleshopping.The modern life pursue fast pace, high efficiency, telemarketing as it is a kind of new when
Still just come into huge numbers of families.
Summary of the invention
The purpose of the present invention is to provide a kind of identification of client identity and automatic clustering systems, overcome the prior art not
Foot by record employee and client's air time, is reached and meets the time, after spent time of signing a bill and number of signing a bill, by client into
Row high quality is sorted out, so that company personnel and administrative staff be facilitated to effectively raise phone to the management of the high-quality degree of client
The efficiency and quality of sale.
To solve the above problems, the technical solution used in the present invention is as follows:
A kind of identification of client identity and automatic clustering system, including client identity identification equipment and client's automatic clustering equipment；
The client identity identifies that equipment includes:
Contact method stores equipment, for trade connection mode to be contacted and identity information to be stored in advance；
Phonetic storage equipment, for each employee's voice messaging of intra-company and benchmark voice information to be stored in advance；
Voice of customers detection device, for being acquired in real time to employee and client sound of conversing, and to real-time collection result into
Whether row analysis is to determine in collected call in real time comprising employee's voice messaging and benchmark in the call of voice of customers ingredient
Voice information；
Voice of customers and contact method the service of connection devices, for believing trade connection mode and identity information and the voice of this call
Breath and benchmark voice information are docked, to one speech reference voice letter of filling in trade connection mode and identity information
Breath；
Client's automatic clustering equipment includes:
Air time recording equipment calculates correspondence after reading the recorded message in voice of customers and contact method the service of connection devices
The interval time that client converses between date of occurrence, each duration of call and every call twice；
Reach and meet required air time recording equipment, successfully meet the date of occurrence of client every time for recording, and with call
Time recording equipment connection, reads after successfully meeting the date with the last time, calculates the generation day for successfully meeting client with this
Phase time difference, and record；
Reach total time-consuming recording equipment of signing a bill, for the date that record traffic personnel and client successfully sign a bill, and and the air time
Recording equipment connection reads with after date of occurrence of conversing for the first time with client, calculates total time-consuming of signing a bill；
Reach sign a bill number and interval time recording equipment of each signing a bill, the customer information for being greater than 1 for recording number of signing a bill, and
It calculates and signs a bill interval time every time；
Client is reached total time-consuming of signing a bill and is ranked up and records by customer analysis equipment, will reach number of signing a bill be ranked up and
Each of same client interval time of signing a bill is ranked up and is recorded by record.
Further, it is described reach meet required air time recording equipment, computationally once successfully meet the date and this
It, will first time and visitor if not recording the last time successfully meets the date when the secondary date of occurrence time difference for successfully meeting client
Family call date of occurrence is counted as last successfully meeting the date.
Further, the customer analysis equipment, will reach number of signing a bill is that client of the 0, duration of call lower than 10 minutes marks
It is denoted as no intention client, will reach and sign a bill number between 0, the duration of call 10 minutes to 30 minutes and the duration of call is more than 150
The client of minute is labeled as client to be seen, and will reach number of signing a bill is that the 0, duration of call is greater than 30 minutes and the duration of call does not surpass
For the client for spending 150 minutes labeled as client is had intention, will reach the single above label of number 1 of signing a bill is that will reach
The single above label of number 1 of signing a bill is client.
Further, client's automatic clustering equipment further includes display equipment, and the display equipment is used for customer analysis
Sequencing display after equipment is sorted out comes out, and reads convenient for employee and administrative staff.
The present invention compared with prior art, has the advantages that
A kind of client identity identification of the present invention and automatic clustering system by record employee and client's air time, are reached
It meets the time, after spent time of signing a bill and number of signing a bill, client is subjected to high quality classification, to facilitate company personnel and management
Management of the personnel to the high-quality degree of client effectively raises the efficiency and quality of telemarketing.
Detailed description of the invention
Fig. 1 is a kind of structural block diagram of client identity identification and automatic clustering system.
Specific embodiment
Following will be combined with the drawings in the embodiments of the present invention, and technical solution in the embodiment of the present invention carries out clear, complete
Site preparation description, it is clear that described embodiments are only a part of the embodiments of the present invention, instead of all the embodiments.It is based on
Embodiment in the present invention, it is obtained by those of ordinary skill in the art without making creative efforts every other
Embodiment shall fall within the protection scope of the present invention.
As shown, a kind of client identity identification of the present invention and automatic clustering system, including client identity identification are set
Standby and client's automatic clustering equipment；
The client identity identifies that equipment includes:
Contact method stores equipment, for trade connection mode to be contacted and identity information to be stored in advance；
Phonetic storage equipment, for each employee's voice messaging of intra-company and benchmark voice information to be stored in advance；
Voice of customers detection device, for being acquired in real time to employee and client sound of conversing, and to real-time collection result into
Whether row analysis is to determine in collected call in real time comprising employee's voice messaging and benchmark in the call of voice of customers ingredient
Voice information；
Voice of customers and contact method the service of connection devices, for believing trade connection mode and identity information and the voice of this call
Breath and benchmark voice information are docked, to one speech reference voice letter of filling in trade connection mode and identity information
Breath；
Client's automatic clustering equipment includes:
Air time recording equipment calculates correspondence after reading the recorded message in voice of customers and contact method the service of connection devices
The interval time that client converses between date of occurrence, each duration of call and every call twice；
Reach and meet required air time recording equipment, successfully meet the date of occurrence of client every time for recording, and with call
Time recording equipment connection, reads after successfully meeting the date with the last time, calculates the generation day for successfully meeting client with this
Phase time difference, and record；
Reach total time-consuming recording equipment of signing a bill, for the date that record traffic personnel and client successfully sign a bill, and and the air time
Recording equipment connection reads with after date of occurrence of conversing for the first time with client, calculates total time-consuming of signing a bill；
Reach sign a bill number and interval time recording equipment of each signing a bill, the customer information for being greater than 1 for recording number of signing a bill, and
It calculates and signs a bill interval time every time；
Client is reached total time-consuming of signing a bill and is ranked up and records by customer analysis equipment, will reach number of signing a bill be ranked up and
Each of same client interval time of signing a bill is ranked up and is recorded by record.
Further, it is described reach meet required air time recording equipment, computationally once successfully meet the date and this
It, will first time and visitor if not recording the last time successfully meets the date when the secondary date of occurrence time difference for successfully meeting client
Family call date of occurrence is counted as last successfully meeting the date.
Further, the customer analysis equipment, will reach number of signing a bill is that client of the 0, duration of call lower than 10 minutes marks
It is denoted as no intention client, will reach and sign a bill number between 0, the duration of call 10 minutes to 30 minutes and the duration of call is more than 150
The client of minute is labeled as client to be seen, and will reach number of signing a bill is that the 0, duration of call is greater than 30 minutes and the duration of call does not surpass
For the client for spending 150 minutes labeled as client is had intention, will reach the single above label of number 1 of signing a bill is that will reach
The single above label of number 1 of signing a bill is client.
Further, client's automatic clustering equipment further includes display equipment, and the display equipment is used for customer analysis
Sequencing display after equipment is sorted out comes out, and reads convenient for employee and administrative staff.
It is obvious to a person skilled in the art that invention is not limited to the details of the above exemplary embodiments, Er Qie
In the case where without departing substantially from spirit or essential attributes of the invention, the present invention can be realized in other specific forms.Therefore, no matter
From the point of view of which point, the present embodiments are to be considered as illustrative and not restrictive, and the scope of the present invention is by appended power
Benefit requires rather than above description limits, it is intended that all by what is fallen within the meaning and scope of the equivalent elements of the claims
Variation is included within the present invention.Any reference signs in the claims should not be construed as limiting the involved claims.
Claims (4)
1. a kind of client identity identification and automatic clustering system, it is characterised in that: identify equipment and client certainly including client identity
It is dynamic to sort out equipment；
The client identity identifies that equipment includes:
Contact method stores equipment, for trade connection mode to be contacted and identity information to be stored in advance；
Phonetic storage equipment, for each employee's voice messaging of intra-company and benchmark voice information to be stored in advance；
Voice of customers detection device, for being acquired in real time to employee and client sound of conversing, and to real-time collection result into
Whether row analysis is to determine in collected call in real time comprising employee's voice messaging and benchmark in the call of voice of customers ingredient
Voice information；
Voice of customers and contact method the service of connection devices, for believing trade connection mode and identity information and the voice of this call
Breath and benchmark voice information are docked, to one speech reference voice letter of filling in trade connection mode and identity information
Breath；
Client's automatic clustering equipment includes:
Air time recording equipment calculates correspondence after reading the recorded message in voice of customers and contact method the service of connection devices
The interval time that client converses between date of occurrence, each duration of call and every call twice；
Reach and meet required air time recording equipment, successfully meet the date of occurrence of client every time for recording, and with call
Time recording equipment connection, reads after successfully meeting the date with the last time, calculates the generation day for successfully meeting client with this
Phase time difference, and record；
Reach total time-consuming recording equipment of signing a bill, for the date that record traffic personnel and client successfully sign a bill, and and the air time
Recording equipment connection reads with after date of occurrence of conversing for the first time with client, calculates total time-consuming of signing a bill；
Reach sign a bill number and interval time recording equipment of each signing a bill, the customer information for being greater than 1 for recording number of signing a bill, and
It calculates and signs a bill interval time every time；
Client is reached total time-consuming of signing a bill and is ranked up and records by customer analysis equipment, will reach number of signing a bill be ranked up and
Each of same client interval time of signing a bill is ranked up and is recorded by record.
2. a kind of client identity identification according to claim 1 and automatic clustering system, it is characterised in that: described to reach about
See required air time recording equipment, computationally once successfully meet the date and this when successfully meeting the date of occurrence of client
Between difference when, if do not record it is last successfully meet the date, by first time and client converse date of occurrence be counted as it is last at
Function meets the date.
3. a kind of client identity identification according to claim 1 and automatic clustering system, it is characterised in that: the client point
Desorption device, will reach number of signing a bill is client of the 0, duration of call lower than 10 minutes labeled as no intention client, is signed a bill reaching
Number is between 0, the duration of call 10 minutes to 30 minutes and the duration of call is more than 150 minutes clients labeled as visitor to be seen
Family, will reach number of signing a bill is that the 0, duration of call is greater than 30 minutes and client of the duration of call no more than 150 minutes is labeled as having
Intention client, will reach the single above label of number 1 of signing a bill is that will reach the single above label of number 1 of signing a bill to be
Client.
4. a kind of client identity identification according to claim 1 and automatic clustering system, it is characterised in that: the client is certainly
Dynamic equipment of sorting out further includes display equipment, and the sequencing display after the display equipment is used to sort out customer analysis equipment comes out,
It is read convenient for employee and administrative staff.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
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| CN201910182639.9A CN109903098A (en) | 2019-03-12 | 2019-03-12 | A kind of identification of client identity and automatic clustering system |
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| CN201910182639.9A CN109903098A (en) | 2019-03-12 | 2019-03-12 | A kind of identification of client identity and automatic clustering system |
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| CN201910182639.9A Pending CN109903098A (en) | 2019-03-12 | 2019-03-12 | A kind of identification of client identity and automatic clustering system |
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Cited By (2)
| Publication number | Priority date | Publication date | Assignee | Title |
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| CN112836226A (en) * | 2021-02-07 | 2021-05-25 | 重庆满集网络科技有限公司 | Task management system and method for outworker |
| CN117035853A (en) * | 2023-10-09 | 2023-11-10 | 销生客(北京)数字科技有限公司 | Potential customer identity marking system based on big data |
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Application publication date: 20190618 |