CN109600522A - A kind of outgoing call control method and device - Google Patents
A kind of outgoing call control method and device Download PDFInfo
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- CN109600522A CN109600522A CN201811503052.5A CN201811503052A CN109600522A CN 109600522 A CN109600522 A CN 109600522A CN 201811503052 A CN201811503052 A CN 201811503052A CN 109600522 A CN109600522 A CN 109600522A
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- 238000005070 sampling Methods 0.000 claims description 12
- 238000010586 diagram Methods 0.000 description 5
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- 238000004891 communication Methods 0.000 description 1
- 238000012986 modification Methods 0.000 description 1
- 230000004048 modification Effects 0.000 description 1
- 238000002360 preparation method Methods 0.000 description 1
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Classifications
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/432—Arrangements for calling a subscriber at a specific time, e.g. morning call service
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q30/00—Commerce
- G06Q30/02—Marketing; Price estimation or determination; Fundraising
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/42136—Administration or customisation of services
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Abstract
The present invention provides a kind of outgoing call control method and device, this method comprises: obtaining the telephone number to outgoing call；The corresponding customer data of telephone number is obtained, customer data includes the target data content under target data item；The outgoing call success rate highest outgoing call period is determined according to target data content；The outgoing call executed within the outgoing call period for telephone number operates.Based on the present invention, can use customer data is the telephone number matches outgoing call success rate highest outgoing call period to outgoing call, carries out marketing in window of opportunity, improves marketing success rate.
Description
Technical field
The present invention relates to fields of communication technology, more specifically to a kind of outgoing call control method and device.
Background technique
For service industries such as insurance, bank, telecommunications, a large amount of outgoing call (external outbound calling) is needed to come and client's ditch
It is logical.
At this stage, outgoing call passed through within the fixed period, and marketing success rate is very low.
Summary of the invention
In view of this, to solve the above problems, the present invention provides a kind of outgoing call control method and device.Technical solution is such as
Under:
A kind of outer call control method, comprising:
Obtain the telephone number to outgoing call；
The corresponding customer data of the telephone number is obtained, the customer data includes the target data under target data item
Content；
The outgoing call success rate highest outgoing call period is determined according to the target data content；
The outgoing call executed within the outgoing call period for the telephone number operates.
It is preferably, described that the outgoing call success rate highest outgoing call period is determined according to the target data content, comprising:
The target data content is determined in the weight of set period, the weight is for characterizing outgoing call success rate；
According to the weight of target data content set period described in the weight calculation of the set period and；
Weight selection and maximum period are as the outgoing call period from the set period.
Preferably, weight of the determination target data content in set period, comprising:
The different data content under different data item is obtained in the weight of the set period；
Determine the target data content in the finger in the weight of the set period according to the different data content
The weight of timing section.
Preferably, weight of the different data content obtained under different data item in the set period, comprising:
The different data content under different data item is counted by the way of random sampling in the weight of the set period.
Preferably, the method also includes:
Outgoing call implementing result based on the telephone number, counts different data content again by the way of random sampling
In the weight of the set period.
A kind of outgoing call control device, comprising:
First obtains module, for obtaining the telephone number to outgoing call；
Second obtains module, and for obtaining the corresponding customer data of the telephone number, the customer data includes target
Target data content under data item；
Determining module, for determining the outgoing call success rate highest outgoing call period according to the target data content；
Execution module, for executing the outgoing call operation for the telephone number within the outgoing call period.
Preferably, the determining module, is specifically used for:
The target data content is determined in the weight of set period, the weight is for characterizing outgoing call success rate；According to
The weight of target data content set period described in the weight calculation of the set period and；From the set period
Weight selection and maximum period are as the outgoing call period.
Preferably, for determining the target data content in the determining module of the weight of set period, specific use
In:
The different data content under different data item is obtained in the weight of the set period；According in the different data
The weight held in the set period determines the target data content in the weight of the set period.
Preferably, for obtain the different data content under different data item the set period weight it is described really
Cover half block, is specifically used for:
The different data content under different data item is counted by the way of random sampling in the weight of the set period.
Preferably, the determining module, is also used to:
Outgoing call implementing result based on the telephone number, counts different data content again by the way of random sampling
In the weight of the set period.
Compared to the prior art, what the present invention realized has the beneficial effect that
The present invention provides a kind of outgoing call control method and device, the available telephone numbers to outgoing call of this method above
Corresponding customer data, and then the highest outgoing call of outgoing call success rate is determined based on target data content included by customer data
Period, the outgoing call finally executed within the outgoing call period for the telephone number operate.Based on the present invention, client's number can use
According to marketing is carried out in window of opportunity, improve
Marketing success rate.
Detailed description of the invention
In order to more clearly explain the embodiment of the invention or the technical proposal in the existing technology, to embodiment or will show below
There is attached drawing needed in technical description to be briefly described, it should be apparent that, the accompanying drawings in the following description is only this
The embodiment of invention for those of ordinary skill in the art without creative efforts, can also basis
The attached drawing of offer obtains other attached drawings.
Fig. 1 is the method flow diagram of outer call control method provided in an embodiment of the present invention；
Fig. 2 is the another method flow chart of outer call control method provided in an embodiment of the present invention；
Fig. 3 is the structural schematic diagram of outgoing call control device provided in an embodiment of the present invention.
Specific embodiment
Following will be combined with the drawings in the embodiments of the present invention, and technical solution in the embodiment of the present invention carries out clear, complete
Site preparation description, it is clear that described embodiments are only a part of the embodiments of the present invention, instead of all the embodiments.It is based on
Embodiment in the present invention, it is obtained by those of ordinary skill in the art without making creative efforts every other
Embodiment shall fall within the protection scope of the present invention.
The embodiment of the present invention provides a kind of outer call control method, and the method flow diagram of this method is as shown in Figure 1, include as follows
Step:
S10 obtains the telephone number to outgoing call.
During executing step S10, it can be obtained from the table to outgoing call by the way of traversing specified table
Telephone number, or the telephone number specified by user to outgoing call can also be received.
S20 obtains the corresponding customer data of telephone number, and customer data includes in the target data under target data item
Hold.
During executing step S20, the telephone number and client's number of different clients are previously stored in database
According to the customer data includes the target data content under target data item.Specifically, target data item can for the age, gender,
Occupation, income etc., the present embodiment does not limit this, and can be configured according to actual needs.
S30 determines the outgoing call success rate highest outgoing call period according to target data content.
During executing step S30, it may be predetermined that corresponding to the different data content under different data item
The highest initial time period of outgoing call success rate, and then it is highest outer that the most initial time period of frequency of occurrence is determined as outgoing call success rate
Exhale the period.
Certainly, outgoing call success rate highest is determined in the success rate of set period based on different data content under different data item
The outgoing call period.
During specific implementation, step S30 " determines the outgoing call success rate highest outgoing call period according to target data content "
Following steps can be used, method flow diagram is as shown in Figure 2:
S301 determines target data content in the weight of set period, and weight is for characterizing outgoing call success rate.
During executing step S301, weight can be directly specified by user；Can also by it is pre-set not
It is determined with the different data content under data item in the weight of set period, specifically, the different data under different data item
Content can handle history outgoing call data in the weight of set period by the way of random sampling and obtain, and then by data
Hold to match and determine target data content in the weight of set period, wherein history outgoing call data include the phone number of history outgoing call
Code, corresponding customer data, corresponding outgoing call implementing result.
In addition, to improve the accuracy that weight determines, the present embodiment can also be operated in the outgoing call of the telephone number and be executed
After the completion, the outgoing call implementing result based on the telephone number counts different data content by the way of random sampling again and exists
The weight of set period.
It include " female " and " 20 years old " with target data content, set period includes carrying out for period 1, period 2 and period 3
Illustrate, determines that the weight of " female " in period 1, period 2 and period 3, and " 20 years old " exist respectively based on above-mentioned weight method of determination
The weight of period 1, period 2 and period 3.
S302, according to target data content the weight calculation set period of set period weight and.
Continue with target data content to include " female " and " 20 years old ", for set period includes period 1, period 2 and period 3
It is illustrated, it is assumed that the weight of " female " in period 1, period 2 and period 3 is respectively a, b and c, " 20 years old " in 2 and of period 1, period
The weight of period 3 is respectively d, e, f.Then the weight of period 1 and for a+d, the weight of period 2 and be b+e, the weight of period 3 and
For c+f.
S303, weight selection and maximum period are as the outgoing call period from set period.
Continue with target data content to include " female " and " 20 years old ", for set period includes period 1, period 2 and period 3
It is illustrated, compares the weight and a+d of period 1, the size of the weight and c+f of the weight of period 2 and b+e and period 3, therefrom
Weight selection and maximum period are as the outgoing call period.
S40, the outgoing call executed within the outgoing call period for telephone number operate.
Outer call control method provided in an embodiment of the present invention, client's number corresponding to the available telephone number to outgoing call
According to, and then the outgoing call success rate highest outgoing call period is determined based on target data content included by customer data, finally at this
The outgoing call executed in the outgoing call period for the telephone number operates.Based on the present invention, can use customer data is to outgoing call
The telephone number matches outgoing call success rate highest outgoing call period carries out marketing in window of opportunity, improves marketing success rate.
The outer call control method provided based on the above embodiment, the embodiment of the present invention, which then provides, executes above-mentioned outgoing call controlling party
The structural schematic diagram of the device of method, the device is as shown in Figure 3, comprising:
First obtains module 10, for obtaining the telephone number to outgoing call.
Second obtains module 20, and for obtaining the corresponding customer data of telephone number, customer data includes target data item
Under target data content.
Determining module 30, for determining the outgoing call success rate highest outgoing call period according to target data content.
Execution module 40, for executing the outgoing call operation for telephone number within the outgoing call period.
Optionally, determining module 30 are specifically used for:
Target data content is determined in the weight of set period, weight is for characterizing outgoing call success rate；According to target data
Content the weight calculation set period of set period weight and；Weight selection and maximum period conduct from set period
The outgoing call period.
Optionally, for determining that target data content in the determining module 30 of the weight of set period, is specifically used for:
The different data content under different data item is obtained in the weight of set period；According to different data content specified
The weight of period determines target data content in the weight of set period.
Optionally, for obtaining the different data content under different data item in the determining module of the weight of set period
30, it is specifically used for:
The different data content under different data item is counted by the way of random sampling in the weight of set period.
Optionally, determining module 30 are also used to:
Outgoing call implementing result based on telephone number counts different data content by the way of random sampling again and is referring to
The weight of timing section.
Outgoing call control device provided in an embodiment of the present invention, client's number corresponding to the available telephone number to outgoing call
According to, and then the outgoing call success rate highest outgoing call period is determined based on target data content included by customer data, finally at this
The outgoing call executed in the outgoing call period for the telephone number operates.Based on the present invention, can use customer data is to outgoing call
The telephone number matches outgoing call success rate highest outgoing call period carries out marketing in window of opportunity, improves marketing success rate.
A kind of outgoing call control method and device provided by the present invention are described in detail above, it is used herein
A specific example illustrates the principle and implementation of the invention, and the above embodiments are only used to help understand originally
The method and its core concept of invention；At the same time, for those skilled in the art, according to the thought of the present invention, specific
There will be changes in embodiment and application range, in conclusion the content of the present specification should not be construed as to of the invention
Limitation.
It should be noted that all the embodiments in this specification are described in a progressive manner, each embodiment weight
Point explanation is the difference from other embodiments, and the same or similar parts between the embodiments can be referred to each other.
For the device disclosed in the embodiment, since it is corresponded to the methods disclosed in the examples, so being described relatively simple, phase
Place is closed referring to method part illustration.
It should also be noted that, herein, relational terms such as first and second and the like are used merely to one
Entity or operation are distinguished with another entity or operation, without necessarily requiring or implying between these entities or operation
There are any actual relationship or orders.Moreover, the terms "include", "comprise" or its any other variant are intended to contain
Lid non-exclusive inclusion, so that the element that the process, method, article or equipment including a series of elements is intrinsic,
It further include either the element intrinsic for these process, method, article or equipments.In the absence of more restrictions,
The element limited by sentence "including a ...", it is not excluded that in the process, method, article or equipment including the element
In there is also other identical elements.
The foregoing description of the disclosed embodiments enables those skilled in the art to implement or use the present invention.
Various modifications to these embodiments will be readily apparent to those skilled in the art, as defined herein
General Principle can be realized in other embodiments without departing from the spirit or scope of the present invention.Therefore, of the invention
It is not intended to be limited to the embodiments shown herein, and is to fit to and the principles and novel features disclosed herein phase one
The widest scope of cause.
Claims (10)
1. a kind of outer call control method characterized by comprising
Obtain the telephone number to outgoing call；
The corresponding customer data of the telephone number is obtained, the customer data includes in the target data under target data item
Hold；
The outgoing call success rate highest outgoing call period is determined according to the target data content；
The outgoing call executed within the outgoing call period for the telephone number operates.
2. the method according to claim 1, wherein described determine outgoing call success according to the target data content
The rate highest outgoing call period, comprising:
The target data content is determined in the weight of set period, the weight is for characterizing outgoing call success rate；
According to the weight of target data content set period described in the weight calculation of the set period and；
Weight selection and maximum period are as the outgoing call period from the set period.
3. according to the method described in claim 2, it is characterized in that, the determination target data content is in set period
Weight, comprising:
The different data content under different data item is obtained in the weight of the set period；
Determine the target data content when described specified in the weight of the set period according to the different data content
The weight of section.
4. according to the method described in claim 3, it is characterized in that, the different data content obtained under different data item exists
The weight of the set period, comprising:
The different data content under different data item is counted by the way of random sampling in the weight of the set period.
5. according to the method described in claim 4, it is characterized in that, the method also includes:
Outgoing call implementing result based on the telephone number counts different data content in institute again by the way of random sampling
State the weight of set period.
6. a kind of outgoing call control device characterized by comprising
First obtains module, for obtaining the telephone number to outgoing call；
Second obtains module, and for obtaining the corresponding customer data of the telephone number, the customer data includes target data
Target data content under；
Determining module, for determining the outgoing call success rate highest outgoing call period according to the target data content；
Execution module, for executing the outgoing call operation for the telephone number within the outgoing call period.
7. device according to claim 6, which is characterized in that the determining module is specifically used for:
The target data content is determined in the weight of set period, the weight is for characterizing outgoing call success rate；According to described
The weight of target data content set period described in the weight calculation of the set period and；It is chosen from the set period
Weight and maximum period are as the outgoing call period.
8. device according to claim 7, which is characterized in that for determining the target data content in set period
The determining module of weight, is specifically used for:
The different data content under different data item is obtained in the weight of the set period；Existed according to the different data content
The weight of the set period determines the target data content in the weight of the set period.
9. device according to claim 8, which is characterized in that the different data content for obtaining under different data item exists
The determining module of the weight of the set period, is specifically used for:
The different data content under different data item is counted by the way of random sampling in the weight of the set period.
10. device according to claim 8, which is characterized in that the determining module is also used to:
Outgoing call implementing result based on the telephone number counts different data content in institute again by the way of random sampling
State the weight of set period.
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| CN201811503052.5A CN109600522A (en) | 2018-12-10 | 2018-12-10 | A kind of outgoing call control method and device |
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| CN201811503052.5A CN109600522A (en) | 2018-12-10 | 2018-12-10 | A kind of outgoing call control method and device |
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Cited By (9)
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| CN110445942A (en) * | 2019-08-30 | 2019-11-12 | 上海浦东发展银行股份有限公司信用卡中心 | A kind of outer paging system of intelligence and intelligent calling-out method |
| CN110475033A (en) * | 2019-08-21 | 2019-11-19 | 深圳前海微众银行股份有限公司 | Intelligent dialing method, device, equipment and computer readable storage medium |
| CN111294470A (en) * | 2020-02-05 | 2020-06-16 | 北京三快在线科技有限公司 | Call processing method, device, equipment and storage medium |
| CN111343345A (en) * | 2020-02-28 | 2020-06-26 | 携程计算机技术（上海）有限公司 | Management method, system, electronic equipment and medium for outgoing call of hotel order |
| CN111901485A (en) * | 2020-08-12 | 2020-11-06 | 中国银行股份有限公司 | Control method and device of outbound system |
| CN113163063A (en) * | 2021-04-30 | 2021-07-23 | 重庆度小满优扬科技有限公司 | Intelligent outbound call system and method |
| CN113450124A (en) * | 2021-06-24 | 2021-09-28 | 未鲲(上海)科技服务有限公司 | Outbound method, device, electronic equipment and medium based on user behavior |
| CN113596266A (en) * | 2021-07-02 | 2021-11-02 | 北京容联七陌科技有限公司 | Intelligent number selection method and system during outbound call |
| CN114257690A (en) * | 2021-12-22 | 2022-03-29 | 北京点控互联信息技术有限公司 | Method for intelligently selecting display number in call-out scene |
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| CN110445942A (en) * | 2019-08-30 | 2019-11-12 | 上海浦东发展银行股份有限公司信用卡中心 | A kind of outer paging system of intelligence and intelligent calling-out method |
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| CN111343345A (en) * | 2020-02-28 | 2020-06-26 | 携程计算机技术（上海）有限公司 | Management method, system, electronic equipment and medium for outgoing call of hotel order |
| CN111901485B (en) * | 2020-08-12 | 2021-08-27 | 中国银行股份有限公司 | Control method and device of outbound system |
| CN111901485A (en) * | 2020-08-12 | 2020-11-06 | 中国银行股份有限公司 | Control method and device of outbound system |
| CN113163063A (en) * | 2021-04-30 | 2021-07-23 | 重庆度小满优扬科技有限公司 | Intelligent outbound call system and method |
| CN113450124A (en) * | 2021-06-24 | 2021-09-28 | 未鲲(上海)科技服务有限公司 | Outbound method, device, electronic equipment and medium based on user behavior |
| CN113596266A (en) * | 2021-07-02 | 2021-11-02 | 北京容联七陌科技有限公司 | Intelligent number selection method and system during outbound call |
| CN113596266B (en) * | 2021-07-02 | 2022-04-08 | 北京容联七陌科技有限公司 | Intelligent number selection method and system during outbound call |
| CN114257690A (en) * | 2021-12-22 | 2022-03-29 | 北京点控互联信息技术有限公司 | Method for intelligently selecting display number in call-out scene |
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Application publication date: 20190409 |