CN109242563A

CN109242563A - A kind of intelligent information monitoring application method and system

Info

Publication number: CN109242563A
Application number: CN201811021353.4A
Authority: CN
Inventors: 吴洪超; 高妍; 吴瑾昂; 刘作芝
Original assignee: Soxon Technology (beijing) Co Ltd
Current assignee: Soxon Technology (beijing) Co Ltd
Priority date: 2018-09-03
Filing date: 2018-09-03
Publication date: 2019-01-18

Abstract

This application provides a kind of intelligent information monitoring application method and systems, this method comprises: obtaining the commodity in all kinds of places, service and the acquired original of personage information；According to the acquired original information, selection is compared with the preset professional standard information of the acquired original information matches to be matched, and generates matching result；Based on the acquired original information and matching result, the attribute information of the attribute informations of the commodity, service quality information and target object is determined；The attribute information and information command that the information attribute value, service quality information, service strategy and target object are sent to the user terminal or monitor terminal, make the user terminal or monitor terminal show the attribute information of the information attribute value, service quality information and target object.The embodiment of the present application can help businessman's monitoring optimizing products & services quality.The embodiment of the present application also provides a kind of intelligent information monitoring application system, cloud server and monitoring devices.

Description

Intelligent information monitoring application method and system

Technical Field

The application relates to the technical field of intelligent information acquisition, processing and analysis, in particular to an intelligent information monitoring application method, an intelligent information monitoring application system, a cloud server and a monitoring device.

Background

In the field of commercial information collection and monitoring, manufacturers, circulation channel distribution agents, terminal retailers, service type merchants (including but not limited to brand chain business type merchants) and a third party company specialized in outsourcing service need to invest a large amount of manpower, financial resources and material resources, and data information such as purchase and sale reserves, commodity flow directions, shop goods/shortage goods/price/promotion/arrangement ratios of the competitive products, and the like of the store clerks and the shopping experience and satisfaction of shoppers or consumers are collected, monitored and analyzed so as to improve the commodity quality and the service quality.

However, the above-mentioned method needs to hire thousands of manpower nationwide, and the mobile phone application software of the paper, pen, crowdsourcing mode data acquisition execution class or the related software and hardware devices in the industry are used to perform data information acquisition, recording, evaluation, monitoring, processing and analysis on the products, services and consumers of the merchants at the designated places, and this passive method needs to consume a lot of manpower, material resources and time cost, the work efficiency and the return rate on input and output are very low, and the personnel who acquire the data are often not professional enough, and the data information quality inspection and auditing mechanism is missing or not perfect, resulting in the distortion of the data report and even the false result (for example, the related operators often fill in data by mistake or in disorder). It can be seen that the service mode of the traditional mode cannot meet the requirements in actual commodity operation.

Disclosure of Invention

In view of this, the present application aims to provide an intelligent information monitoring application method and system for personnel such as in-store commodities, store clerk services, shopping consumers and the like through technologies such as internet, internet of things, big data, cloud computing, artificial intelligent audio-visual identification and detection, which can effectively solve the problems existing in the above background technologies, improve the efficiency, accuracy, cost performance and specialty of information acquisition monitoring and processing, and provide data information and decision support for merchants, consumers, relevant departments or users.

In a first aspect, an embodiment of the present application provides an online and offline intelligent information monitoring application method, where the method includes:

acquiring original information of commodities, services and people in various places from a user side or a monitoring terminal;

according to the original acquisition information, selecting preset industry standard information corresponding to the original acquisition information for matching to generate a matching result; determining attribute information of the commodity, service quality information of a shop owner and attribute information of a target object based on the original acquisition information and the matching result;

sending the commodity attribute information, the service quality information and the attribute information of the target object or related business and operation strategies to the user side or the monitoring terminal, so that the user side or the monitoring terminal displays the commodity attribute information, the service quality information and the attribute information of the target object;

wherein the commodity attribute information includes, but is not limited to, one or more of commodity name, code, batch, price, circulation status, location, inventory, shelf display, listing, promotional give away, date of manufacture and circulation status, commodity price, transaction amount, and share.

In the above technical solution, the method further includes, in an online upper layer:

receiving a request for acquiring commodity attribute information submitted by a user side; determining commodity attribute information corresponding to various places based on various place identifications carried in the commodity attribute information request, and sending the commodity attribute information to the user side; and/or determining the commodity attribute information of the commodity corresponding to the commodity identification based on the commodity identification carried in the commodity attribute information request, and sending the commodity attribute information to the user side.

In the above technical solution, the method further includes, on-line, a product information intelligent acquisition layer:

acquiring monitoring information uploaded by a monitoring device; determining the place where the monitoring device is located according to the position information carried in the monitoring information; and generating a service strategy of the place based on the monitoring information and the commodity service standard or the personnel service standard corresponding to the place, and sending the service strategy to the monitoring device. In the above technical solution, the generating a service policy of the location based on the monitoring information and the commodity service standard or the personnel service standard corresponding to the location includes:

when the monitoring information comprises commodity image information, extracting one or more of information such as names, codes, batches, prices, circulation conditions, places where the commodities are located, inventory, shelf display, listing, sales promotion and presentation, production dates and circulation conditions, commodity prices, transaction amounts, shares and the like of the commodities from the commodity image information;

matching one or more kinds of commodity standard information corresponding to the places, such as the names, codes, batches, prices, circulation conditions, places, stocks, shelf displays, lists, sales promotions, gifts, production dates, circulation conditions, commodity prices, transaction amounts, shares and the like of the commodities extracted from the commodity image information, so as to obtain a matching rate corresponding to each kind of information extracted from the commodity image information;

and if the matching rate is smaller than the preset threshold value of the information, generating a service strategy of the information based on the commodity attribute information, and sending the service strategy to the monitoring device, wherein the service strategy comprises one or more of abnormal commodity price, commodity sales flow direction, commodity fleeing goods, commodity expiration, counterfeit commodity, out of stock commodity and low commodity ranking ratio.

In the above technical solution, the method further includes, in an aspect of online intelligent collection of service quality information:

acquiring monitoring information uploaded by a monitoring device; when the monitoring information comprises image information of a service person, extracting service person service information comprising one or more of current behavior information, current expression information and current dressing information of the service person from the image information of the service person; comparing one or more information of the current behavior information, the current expression information and the current dressing information of the service staff with the service quality information corresponding to various places;

if the comparison result shows that the service personnel do not meet the service quality standard, generating a service strategy of the service personnel based on the service quality information, and sending the service strategy to the monitoring device; wherein the service strategy includes but is not limited to one or more of employee image, dressing standard, reception etiquette, speaking standard, communication requirement and sale service skill.

In the above technical solution, the method further includes:

extracting the environmental information of the commodity place and the service information of service personnel according to the information uploaded by the monitoring device; scoring the service condition of the commodity place according to the commodity service standard and the personnel service standard corresponding to the commodity place; and issuing the score.

In the above technical solution, the method further includes:

the method comprises the steps that biological characteristic information (including but not limited to facial subdivision elements, expression and expression, gait and body state and other image and voice characteristic unit indexes) of a certain group of people (including but not limited to consumers or shoppers in the business field, prevention and control objects or criminal suspects in the security field, lost people in the public safety field and the like) is prestored in a database; the database is further dynamically improved through the real-time acquisition of the method and the system;

acquiring monitoring information uploaded by a monitoring device; the monitoring information comprises one or more of character image information, commodity image information, audio information and video information; when the monitoring information comprises character image information, extracting facial features of a target object from the character image information; comparing the facial features of the target object with information in a pre-stored database or big data;

and if the comparison result shows that the personnel is the target personnel, generating an operation strategy for warning and tracking the target personnel (including but not limited to modes of video recording, sound recording, picture taking and the like).

In the above technical solution, at a level of big data processing, analysis application, and visual output at a server, the method further includes:

acquiring monitoring information uploaded by a monitoring device, and uploading the monitoring information to a cloud server; the monitoring information comprises one or more of commodity image information, character image information, audio information and video information; determining the place where the monitoring device is located according to the position information carried in the monitoring information;

and generating a service strategy of the place based on the monitoring information and the commodity attribute information, the service quality information and the attribute information of the target object corresponding to the various places, and sending one or more information of the commodity attribute information, the service quality information and the attribute information of the target object to a monitoring device or a user side to enable the monitoring device or the user side to display one or more information of the commodity attribute information, the service quality information and the attribute information of the target object.

The embodiment of the application also provides an intelligent information monitoring application method, which is applied to a monitoring device, and the method comprises the following steps:

collecting monitoring information of various places, and uploading the monitoring information to a cloud server; the monitoring information comprises one or more of position information, commodity image information, character image information, audio information and video information;

and prompting the service strategies sent by the cloud server to service personnel in various places.

The embodiment of the application also provides a cloud server which comprises an acquisition module, a generation module, a processing module and a sending module; the acquisition module is used for acquiring the original information of commodities, services and people in various places from a user side or a monitoring terminal;

the generating module is used for selecting preset industry standard information corresponding to the original acquisition information for matching according to the original acquisition information to generate a matching result;

the determining module is used for determining the attribute information of the commodity, the service quality information of a shop owner and the attribute information of a target object based on the original acquisition information and the matching result;

the sending module is used for sending the commodity attribute information, the service quality information and the attribute information of the target object to the user side or the monitoring terminal;

The embodiment of the present application further provides a monitoring device, including: the device comprises an acquisition module and a prompt module;

the acquisition module is used for acquiring monitoring information of various places and uploading the monitoring information to the cloud server; the monitoring information comprises one or more of position information, commodity image information, character image information, audio information and video information;

and the prompting module is used for prompting the service strategies sent by the cloud server to service personnel in various places.

The embodiment of the application also provides an intelligent information monitoring application system,

the system comprises: the system comprises a cloud server, a user side and a monitoring device; wherein,

the monitoring device is used for acquiring the original information of commodities, services and people in various places and displaying the attribute information of the commodities, the service quality information and the attribute information of a target object;

and the user side is used for acquiring the commodity attribute information, the service quality information and the attribute information of the target object and displaying the commodity attribute information, the service quality information and the attribute information of the target object.

The cloud server is used for selecting preset industry standard information corresponding to the original acquisition information for matching according to the original acquisition information to generate a matching result; determining attribute information of the commodity, service quality information of a shop owner and attribute information of a target object based on the original acquisition information and the matching result; and sending the commodity attribute information, the service quality information and the attribute information of the target object to the user side or the monitoring terminal.

An embodiment of the present application further provides an electronic device, including: the electronic device comprises a processor, a memory and a bus, wherein the memory stores machine readable instructions executable by the processor, the processor and the memory are communicated through the bus when the electronic device runs, and the machine readable instructions are executed by the processor to execute the steps in the embodiment.

In a fourth aspect, the present application further provides a computer-readable storage medium, where a computer program is stored on the computer-readable storage medium, and when the computer program is executed by a processor, the computer program performs the steps in the foregoing embodiments.

The intelligent information monitoring application method and the intelligent information monitoring application system provided by the embodiment of the application can acquire the original information of commodities, services and people in various places; matching preset industry standard information corresponding to the original acquisition information with the original acquisition information to generate a matching result; determining attribute information of the commodity, service quality information of a shop owner and attribute information of a target object based on the original acquisition information and the matching result; wherein the commodity attribute information includes, but is not limited to, one or more of commodity name, code, batch, price, circulation status, location, inventory, shelf display, listing, promotional give away, date of manufacture and circulation status, commodity price, transaction amount, and share. Compared with the prior art that a specially-assigned person records the commodity sales condition and the flow direction, the commodity sales condition tracking method and the commodity sales system can track commodities in real time through the commodity attribute information for sales personnel, a buyer can obtain interested commodity information through the commodity attribute information, and the commodity and service quality information can provide guidance for the merchant and provide convenience for the merchant, the sales personnel and the buyer.

In order to make the aforementioned objects, features and advantages of the present application more comprehensible, preferred embodiments accompanied with figures are described in detail below.

Drawings

In order to more clearly illustrate the technical solutions of the embodiments of the present application, the drawings that are required to be used in the embodiments will be briefly described below, it should be understood that the following drawings only illustrate some embodiments of the present application and therefore should not be considered as limiting the scope, and for those skilled in the art, other related drawings can be obtained from the drawings without inventive effort.

Fig. 1 is an interaction diagram illustrating an intelligent information monitoring application method provided in an embodiment of the present application;

FIG. 2 is a flow chart illustrating a method for an intelligent information monitoring application provided by an embodiment of the present application;

fig. 3 is a flowchart illustrating a process of providing a user with product attribute information according to a request submitted by a user end according to an embodiment of the present application;

FIG. 4 is a flowchart illustrating a process of providing an effective service policy for a user at an online product information intelligent acquisition level according to an embodiment of the present application;

FIG. 5 is a flowchart illustrating a process of providing an effective service policy for a user at an online quality of service information intelligent acquisition level according to an embodiment of the present application;

fig. 6 is a flowchart illustrating a process of monitoring a target object according to an embodiment of the present application;

fig. 7 is a flowchart illustrating a process of monitoring a target object by a cloud server according to monitoring information uploaded by a monitoring device according to the embodiment of the present application;

FIG. 8 is a flow chart illustrating a process for providing an effective service policy for a user according to an embodiment of the present application;

FIG. 9 is a flowchart illustrating an intelligent information monitoring application method provided by an embodiment of the present application;

FIG. 10 is a flow chart illustrating a process for providing goods services to goods suppliers, sellers and consumers according to an embodiment of the present application;

fig. 11 is a schematic view illustrating a virtual structure of a cloud server according to an embodiment of the present disclosure;

fig. 12 is a schematic view illustrating a virtual structure of a monitoring terminal according to an embodiment of the present application;

fig. 13 is a schematic structural diagram illustrating an intelligent information monitoring application system provided in an embodiment of the present application;

fig. 14 shows a schematic structural diagram of an electronic device provided in an embodiment of the present application.

Detailed Description

In order to make the objects, technical solutions and advantages of the embodiments of the present application clearer, the technical solutions in the embodiments of the present application will be clearly and completely described below with reference to the drawings in the embodiments of the present application, and it is obvious that the described embodiments are only a part of the embodiments of the present application, and not all the embodiments. The components of the embodiments of the present application, generally described and illustrated in the figures herein, can be arranged and designed in a wide variety of different configurations. Thus, the following detailed description of the embodiments of the present application, presented in the accompanying drawings, is not intended to limit the scope of the claimed application, but is merely representative of selected embodiments of the application. All other embodiments, which can be derived by a person skilled in the art from the embodiments of the present application without making any creative effort, shall fall within the protection scope of the present application.

The embodiment of the application provides an intelligent information monitoring application method, an intelligent information monitoring application system, a cloud server and a monitoring device, which are described through the embodiment.

In order to facilitate understanding of the embodiment, a detailed description is first given of an intelligent information monitoring application method disclosed in the embodiment of the present application.

The intelligent information monitoring application method provided by the embodiment of the application can relate to a three-party interaction process of providing commodity services for commodity suppliers, sellers and consumers, and the interaction process is shown in fig. 1. The monitoring terminal or the user side can acquire original information of commodities, services and people in various places and upload the acquired original information of the commodities, the services and the people to the cloud server; the cloud server can analyze and process the original acquisition information after acquiring the original acquisition information, perform big data integration on the original acquisition information acquired at different times, and determine the attribute information of the commodity, the service quality information of the store and the attribute information of the target object, so that the commodity attribute information, the service quality information and the attribute information of the target object can be sent to a user side or a monitoring terminal. And the user side or the monitoring terminal displays or prompts the user according to the commodity attribute information, the service quality information and the attribute information of the target object sent by the cloud server.

The embodiment of the application provides an online and offline full-channel intelligent information monitoring application method for products, services, personnel and the like based on technologies such as the internet, the internet of things, artificial intelligent audio-visual identification, big data and cloud computing. The method connects manufacturers, brand chain management enterprises, circulation retail channels and consumers through a mode of combining internet and software and hardware, provides information monitoring and marketing interaction services such as a more extensive and powerful marketing channel, lower customer acquisition cost, full-line panoramic products, service quality, consumer shopping habit and satisfaction evaluation and the like for the brand enterprises and the merchants, and provides more unprecedented products and services with high quality, low price and high value for the consumers. The detailed conditions of products, in-store shopping Consumer flow, service quality, Consumer figure portrayal and shopping experience satisfaction of the merchants are intelligently and dynamically and effectively monitored while the merchants are helped to effectively carry out Business management such as daily purchase, sale and stock and the like by combining online intelligent hardware and a cloud platform system with mobile application of the merchants and the merchant supplier-seller-Consumer (B2B 2C). And the full-line panoramic information monitoring, analyzing and applying are realized in a real sense.

Based on the above intelligent information monitoring application method related to the goods or service provider, the seller and the consumer, a basic flow of the intelligent information monitoring application method provided by the embodiment of the present application is shown in fig. 2, and may include the following steps:

s101, obtaining original information of commodities, services and people in various places from a user side or a monitoring terminal.

In specific implementation, the cloud server may obtain original information of goods, services, and people in various places through the monitoring device and/or the user side. Personnel in various places can upload commodity images or images such as layout of various places through terminal equipment. The original information may include one or more of layout information (commodity shelf layout, shelf arrangement, and layout of the base in the store), service person information, and product types in various places. In some embodiments, personnel in various places can upload the goods shipment condition, the goods arrival condition, the stock condition and the order condition of the various places by using a network client or a terminal device which is in communication connection with the cloud server, so that the cloud server can determine the goods condition of the merchant for each various places through original collected information, and integrate goods information from multiple places to form an online goods information service chain.

Here, the various places may include, but are not limited to, a shopping mall, a supermarket, a convenience store, a mother and baby store, a daycare department store, a restaurant, a coffee shop, a bar, a drug store, a tobacco hotel, a clothing, shoes, luggage, a jewelry store, a luxury store, an automobile 4S store, and the like, a physical store in which goods for sale are placed, and a public activity place such as a hotel, a road and bridge market, a bus hub, a subway, an airport, a ferry, and the like. In specific implementation, a unique commodity identifier, such as a two-dimensional code or a bar code, may be set for each commodity or article in various places, so that commodity information related to the commodity may be obtained through the commodity identifier, such as obtaining a promotion preferential price, a production date and an expiration date, sales circulation information, an auxiliary promotion means, a business promotion policy of a brand manufacturer and a retailer, and field configuration of the commodity. In specific implementation, the commodity information can be stored according to the commodity identification in the storage process, and the commodity information of the same type of commodities can be classified into a large category, so that comparison among the same type of commodities can be facilitated.

For example, a manufacturer of goods may input a shipment situation, a stock situation, and an order situation of goods on line through a web client or a mobile terminal, and the cloud server may integrate goods information, and when there is a situation that a user needs to check the goods information, the cloud server may display the goods information to the user. The user here may be a supplier or a retailer.

And S102, selecting preset industry standard information corresponding to the original acquisition information for matching according to the original acquisition information, and generating a matching result.

In specific implementation, after acquiring original acquisition information of various places, the cloud server can determine commodity information corresponding to commodities in the place according to the acquired original information, and determine preset industry standard information corresponding to the commodities in the place. Here, the industry standard information may be a standard specification or index of industry, and the industry standard information may include a service person image, a service language standard, and a sales service skill. The service personnel image can comprise instruments, statues and behavior specifications; the service declaration standard can comprise one or more of welcome reception, communication specification, commodity recommendation specification, brand promotion and recommended sale; the guest reception may include reception etiquettes, providing tea or food to the consumer; the communication specification can include eye contact, and searching for goods for consumers; the commodity recommendation specification comprises the steps of providing recommended commodities for consumers, inviting the consumers to experience commodities, specifying commodity operation, mining consumer demands and explaining professional knowledge for the consumers; brand promotions may include competitive advantage mentions of brands of goods; sales service skills may include treatment to challenge or dispute, transaction facilitation criteria, service details and specifications, and the like.

After the preset industry standard information corresponding to the original acquisition information is determined, the acquired original acquisition information can be matched with industry marking information. Specifically, the cloud server acquires a commodity image uploaded by a service person in a certain place through the web client, the cloud server acquires the commodity image uploaded by the person in the certain place through the web client, and the cloud server can call commodity information of the commodity and industry standard information corresponding to the commodity according to information such as a commodity trademark, a product name, a production date, a commodity number, a price and the like identified in the commodity image. The commodity information may include the same kind of commodity information corresponding to other places and the attribute information of the commodity type, and the same kind of commodity information corresponding to other places may include, but is not limited to, shipment, stock, and flow direction of the commodity, so that a merchant may obtain the channel circulation, the price of the shipment, the promotion and the bonus, and the sales status of the commodity on line. The attribute information of the commodity can include, but is not limited to, a registered trademark, a bar code, a two-dimensional code, a commodity name, a commodity number and a production date, so that the original collected information is matched with the industry standard information to judge whether the commodity corresponding to the commodity location has abnormal conditions such as counterfeit and shoddy commodities, expiration and channel conflict. The above-mentioned industry standard information may include but is not limited to one or more of an input price, an input location, a supplier, a receiver, an output price, a selling price, and a supply and demand condition of the commodity, and the cloud server may determine whether the selling condition of the commodity corresponding to the location of the commodity is abnormal or not through the industry standard information of the commodity.

S103, determining the attribute information of the commodity, the service quality information of the shop owner and the attribute information of the target object based on the original acquisition information and the matching result.

In specific implementation, the cloud server may generate the commodity attribute information, the service quality information, and the attribute information of the target object of the commodity by using the original collected information and the industry standard information. Here, the article attribute information includes, but is not limited to, one or more of an article name, a code, a lot, a price, a circulation status, a place of presence, inventory, shelf display, listing, promotional offers, a production date and circulation status, an article price, a transaction amount, a share, and the like. The attribute information of the target object may include one or more of gender, age, consumption habit, consumption demand, and shopping preference of the consumer. The service quality information may be information for guiding or evaluating the service of the person generated according to the acquired original collected information and the corresponding industry standard information.

And S104, sending the commodity attribute information, the service quality information and the attribute information of the target object to the user side or the monitoring terminal, so that the user side or the monitoring terminal displays the commodity attribute information, the service quality information and the attribute information of the target object.

In specific implementation, the cloud server sends the commodity attribute information, the service quality information and the attribute information of the target object to the user side or the monitoring terminal, so that the webpage user side, the terminal user side or the monitoring device can issue the commodity attribute information, the service quality information and the attribute information of the target object.

From the seller of the goods, the following information can be obtained through the goods attribute information, including but not limited to:

1) early warning information of security protection, early warning and abnormity (such as customer complaints, disputes, conflicts and the like) in a commodity store, a warehouse and various places can be obtained in real time through the commodity attribute information;

2) the specification, quantity and price of each product type can be obtained through the product attribute information, and the conditions of ordering, delivering, inventory and the like can be obtained. For example, when the number of commodities is stored or the arrangement of the commodities tends to decrease, the commodity seller can receive early warning, and then the commodity seller can stock or make up for the shortage; when the goods are out of stock and out of stock, the goods seller will receive the warning or notice of goods replenishment, and the goods seller can also obtain the recommended goods supplier information.

3) The person portrait of the consumer and the information such as the preference degree, interest points, attention degree, purchase willingness, re-purchase degree, recommendation degree and the like of the commodity can be obtained through the commodity attribute information, and then a commodity seller can carry out more optimized matching, gift, commodity upgrading, updating and improvement on the commodity.

4) The commodity attribute information can be used for acquiring the people flow concentration in various places, the attention of consumers around each commodity area and/or the preference and the popularity of commodities, and a commodity seller can display shelves of different categories according to the optimal commodity placing mode, so that the commodity seller can maximally meet the demands of the consumers and promote the commodity sales volume.

5) Marketing schemes for people with different genders, ages, incomes and other characteristics can be obtained through the commodity attribute information. The seller of the goods can directionally push information of sales promotion, new goods, activities and the like to the consumers.

The consumer can also obtain the scores of various places according to the commodity attribute information, so that the place for purchasing the commodity can be selected according to the scores. In addition, the consumer can also obtain the commodity discount and discount conditions from the commodity attribute information, and various commodity attribute information is better provided for the consumer.

As shown in fig. 3, the method provided in the embodiment of the present application may provide the commodity attribute information for the user according to the request submitted by the user side, and includes the following steps:

s201, receiving a request for acquiring commodity attribute information submitted by a user side;

s202, determining commodity attribute information corresponding to the places based on various place identifications carried in the commodity attribute information request, and sending the commodity attribute information to the user side; and/or determining the attribute information of the commodity corresponding to the commodity identification based on the commodity identification carried in the commodity attribute information request, and sending the commodity attribute information to the user side.

In specific implementation, the cloud server can receive a request for acquiring the commodity attribute information submitted by a user side, so that the commodity attribute information corresponding to a place can be determined based on various place names carried in the commodity attribute information request, and the commodity attribute information is sent to the user side; and/or the cloud server can determine the attribute information of the commodity corresponding to the commodity identification based on the commodity identification carried in the commodity attribute information request, and send the commodity attribute information to the user side. Therefore, the user can upload the goods shipment, goods feeding, stock, order and other conditions of various places by using the network user side or the terminal device which is in communication connection with the cloud server, know the goods condition of each merchant, acquire the goods information from the places and check the online goods service chain information.

From the supplier of the goods, the following information can be obtained through the property information of the goods, including but not limited to:

1) the commodity is subjected to logistics tracking through the commodity attribute information, or the supply and sale conditions of the commodity are checked, so that the commodity flow direction can be effectively controlled in real time;

2) the prosperity or the overstocked degree (sales volume, goods input, stock, sale delay and sale losing status) of the commodity from the manufacturer, the distribution channel to the full-chain channel of the retailer can be obtained in real time through the commodity attribute information;

3) the figure portrait of the consumer and the information such as the preference degree, interest points, attention degree, purchase willingness, re-purchase degree, recommendation degree and the like of the consumer on the commodity can be obtained through the commodity attribute information, and further the commodity can be optimized, matched, given for gift, upgraded, updated and improved in a targeted manner;

4) the customized marketing or advertising strategy can be obtained through the commodity attribute information, and further marketing can be carried out comprehensively and accurately. The marketing or advertising strategy can specify a marketing scheme aiming at the crowd with specific gender, age, income and other portrait characteristics, and a commodity supplier can directionally push information such as sales promotion, new goods, activities and the like to consumers.

The method provided by the embodiment of the application can provide an effective service strategy for the user.

As shown in fig. 4, providing an effective service policy for a user at the online product information intelligent collection level may include the following steps:

301, acquiring monitoring information uploaded by a monitoring device;

step 302, when the monitoring information comprises commodity image information, extracting one or more of information such as the name, code, batch, price, circulation condition, location, inventory, shelf display, listing, sales promotion and gifts, production date and circulation condition, commodity price, transaction amount, share and the like of a commodity from the commodity image information;

step 303, extracting one or more information of name, code, batch, price, circulation condition, location, inventory, shelf display, listing, sales promotion, gift, production date and circulation condition, commodity price, transaction amount, share and the like of the current commodity of the commodity from the commodity image information, and matching the information with the commodity attribute information corresponding to the location to obtain a matching rate corresponding to each information extracted from the commodity image information;

and 304, if the matching rate is smaller than the preset threshold value of the information, generating a service strategy of the information based on the commodity attribute information, and sending the service strategy to the monitoring device, wherein the service strategy comprises one or more of abnormal commodity price, commodity sales flow direction, commodity fleeing goods, commodity expiration, commodity counterfeiting, commodity shortage and low commodity ranking ratio.

In specific implementation, the cloud server may generate the service policies of the various places based on the monitoring information and the commodity attribute information. For example, the cloud server extracts the commodity price from the commodity image information in the monitoring information, compares the extracted price with the commodity price in the commodity attribute information, and determines that the price set for the commodity in the place is too high if the extracted commodity price is higher than a commodity price preset value, so that a prompt can be given to related personnel in the place of the commodity, and/or the commodity price in the place of the commodity can be marked to prompt a consumer that the commodity price in the place of the commodity is too high.

The monitoring terminal provided by the embodiment of the application can also provide the following services for a shop or a seller according to the service policy fed back by the cloud server, including but not limited to:

1) prompting that a blank exists on the row surface of a certain shelf (namely indicating that the goods on the shelf are out of stock and out of stock);

2) prompting that the occupation ratio of a certain commodity in the arrangement surface of the commodity is lower than a preset ratio threshold value;

3) prompting that the price of a certain commodity has an abnormal value exceeding the range;

4) prompting that a certain commodity is damaged, lost or unable to be normally sold;

5) prompting that the production date of a certain commodity is about to expire or is expired;

6) the commodity is prompted to be fake and fake through patterns such as colors, fonts and trademarks of the commodity package;

7) and the abnormal conditions of regional channel conflict and the like of a certain commodity are prompted through the identification of a two-dimensional code or a bar code and the like of the commodity.

As shown in fig. 5, the step of providing an effective service policy for the user in the online service quality information intelligent acquisition layer may further include the following steps:

s401, acquiring monitoring information uploaded by a monitoring device;

s402, when the monitoring information comprises image information of a service person, extracting service person service information comprising one or more of current behavior information, current expression information and current dressing information of the service person from the image information of the service person;

s403, comparing one or more of current behavior information, current expression information and current dressing information of the service staff with service quality information corresponding to various places;

s404, if the comparison result shows that the service personnel do not accord with the service quality standard, generating a service strategy of the service personnel based on the service quality information, and sending the service strategy to the monitoring device; wherein the service strategy includes but is not limited to one or more of employee image, dressing standard, reception etiquette, speaking standard, communication requirement and sale service skill.

The cloud server can extract the environmental information and the service staff service information of various places according to the monitoring information uploaded by the monitoring device, and then can score the service conditions of various places according to the service quality information corresponding to various places, and can issue the score. The consumer or the service personnel can know the scores of various specific places and can be used as a reference for shopping or selection. Here, the environmental information of various places may include, but is not limited to, a store environment, a commodity, and a material display condition; the storefront environment may include one or more of an out-of-store environment, a shop logo, a green plant, a counter (a floor cabinet, a showcase, a wall cabinet) and a show window, a passenger stool, an advertising light box, and a promotional video, and the commodity and material display condition may include one or more of a commodity display condition, a shelf placement condition, a leaflet, a commodity label, or an auxiliary tool.

In specific implementation, different commodity attribute information acquisition authorities can be set for commodity suppliers, sellers and consumers, so that the commodity attribute information can be provided in a targeted manner according to the requirements of different users. The commodity seller can check the scores of various places through the commodity attribute information, so that the commodity selling mode and the layout of various places can be adjusted according to the scores.

In some embodiments, the cloud server may further determine the purchasing preference of the consumer according to the webpage browsing behavior of the consumer, and may further push commodity attribute information meeting the purchasing preference of the consumer to the terminal device where the consumer is located.

As shown in fig. 6, the intelligent information monitoring application method provided in the embodiment of the present application may further monitor a target object, and may include the following steps:

s501, acquiring monitoring information uploaded by a monitoring device; the monitoring information comprises one or more of commodity image information, character image information, audio information and video information;

s502, determining the place where the monitoring device is located according to the position information carried in the monitoring information;

s503, when the monitoring information includes the personal image information, extracting biological features of the target object in the personal image information, including but not limited to face, expression, gait, posture, etc.;

s504, comparing the biological characteristics of the target object with the pre-stored biological characteristic information of the related personnel;

and S505, if the comparison result shows that the target object is the related personnel, generating a warning and tracking service strategy for shooting the target object, and sending a warning indication and the service strategy to the monitoring device.

As shown in fig. 7, the cloud server may further obtain person image information of various places according to the monitoring information uploaded by the monitoring device, and extract biological features of the target object from the person image information, where the biological features include, but are not limited to, face, expression, gait, posture, and the like, and then compare the biological features of the target person with the recorded biological features of the related persons, and if the comparison result indicates that the target person is the related person, the cloud server may generate an alarm and track and record the alarm information of the target person, so as to perform a security protection function. If the biological characteristics of the matched target person do not exist in the biological characteristic information base, the target person is determined to be the person of the initial record, the biological characteristics of the target person can be recorded and stored, and the biological characteristics of the target person can be used as reference value information of subsequent biological characteristic matching. The cloud server can intelligently identify the image information or the voice information of the target person through the monitoring terminal, so that the cloud server can be widely applied to the fields of commerce, security and protection and the like. For example, person identification, location, and lookup may be performed for missing persons. For example, the missing person is screened for biological information, matched with images and voices through picture information, video information or voice information of the missing person, and after the missing person is determined, the relevant department can be warned.

As shown in fig. 8, the intelligent information monitoring application method provided in the embodiment of the present application may further include the following steps:

s601, acquiring monitoring information uploaded by a monitoring device; the monitoring information comprises one or more of commodity image information, character image information, audio information and video information;

s602, determining the location of the monitoring device according to the position information carried in the monitoring information;

and S603, generating a service strategy of the place based on the monitoring information and the commodity attribute information, the service quality information and the attribute information of the target object corresponding to the place, and sending one or more information of the commodity attribute information, the service quality information and the attribute information of the target object to a monitoring device or a user side to enable the monitoring device or the user side to display one or more information of the commodity attribute information, the service quality information and the attribute information of the target object.

The intelligent information monitoring application method and the system provided by the embodiment of the application can connect a manufacturer, a distributor, a retailer, a brand chain mechanism merchant and a consumer on an on-line level, and can monitor the commodity state and flow direction, the merchant service and the consumer dynamics from three levels of a production supplier, the distributor and the consumer.

In specific implementation, a monitoring device can be arranged at the location of a commodity, a cloud server can acquire monitoring information uploaded by the monitoring device, the server can determine various places where the monitoring device is located according to position information carried in the monitoring information, and acquire stored service quality information of the various places, so that service strategies of the various places can be generated based on the monitoring information and the service quality information corresponding to the various places, and the service strategies are sent to the monitoring device, so that guidance is provided for service personnel of the various places. The monitoring information may include one or more of position information, commodity image information, character image information, audio information, and video information. The position information may be position information of various places where the monitoring device is located, such as longitude and latitude information. The commodity image information may be commodity image information of a commodity location and commodity shelf image information of a commodity photographed by the monitoring terminal. The personal image information may include, but is not limited to, image information of service personnel and image information of consumers at the locations of goods or services. The audio information and the video information include, but are not limited to, audio information and video information collected at a location of the goods or services. The monitoring information may also include, but is not limited to, time, store size, surrounding business circles, population size, economic development or landscape index, etc. macro information.

The cloud server can intelligently mark, identify, analyze, reconstruct, integrate and process a large amount of acquired structured or unstructured information such as texts, pictures, sound recordings, videos and the like through a data processing technology, so that the processed information can be output according to a specific format or business requirements, and users in different industries and requirements can make real-time, efficient and powerful information decisions. For example, through the acquired video images, pictures and voices, the cloud server can perform batch intelligent identification on the video images, the pictures and the voices through a specific artificial intelligent audio-video identification technology, and extract, record and orderly store and utilize information such as characters, trademarks, patterns, shop goods, sales states and the like on the pictures. The processed pictures, including but not limited to still charts, dynamic charts, illustrations, etc., may then be presented to the user via data visualization techniques.

In addition, on the aspect of this application embodiment still online, through monitoring devices with retail entity stores or service class trade companies (including but not limited to brand chain operation class trade companies) of different channels across the country link together, form intelligent shop, intelligent goods shelves to can monitor the flow direction developments of commodity, the quality of service of the service personnel in the shop and the shopping habits, the traffic information of the consumer in the shop in real time for corresponding trade company.

The intelligent information monitoring application method and the intelligent information monitoring application system provided by the embodiment of the application can accumulate a large amount of data, the data can correspond to the position information and the time information when being acquired, and the system can form the commodity service standard and the service quality information through the data, so that a commodity service strategy is provided for suppliers, sellers and consumers in different industries.

As shown in fig. 9, an embodiment of the present application further provides an intelligent information monitoring application method, including:

s701, collecting monitoring information of various places, and uploading the monitoring information to a cloud server; the monitoring information comprises one or more of commodity image information, character image information, audio information and video information.

Here, monitoring devices can set up in commodity place to the monitoring information in place is gathered, thereby can upload the monitoring information who gathers to the high in the clouds server. The monitoring information comprises one or more of position information, commodity image information, character image information, audio information and video information. The location information may be location information of a location where the monitoring device is located, such as longitude and latitude information. The commodity image information can be commodity image information and shelf image information of the commodity location shot by the monitoring terminal. The personal image information may include image information of service personnel and image information of consumers at the locations of the commodities. The audio information and the video information comprise audio information and video information collected at the commodity location. The monitoring information can also comprise macroscopic information such as time, store size, surrounding business circles, surrounding population number, economic development or scenic index and the like. Therefore, the cloud server can utilize the acquired information to carry out intelligent modeling, reconstruction and visual report output, form a standardized data product of independent intellectual property rights, and help enterprises and brand merchants in different industries to improve the product and service quality, make accurate business district planning, sell and terminal channel investment, open shop, advertisement or marketing positioning and other data decision support.

And S702, prompting the service strategies sent by the cloud server to service personnel in various places.

Here, the monitoring device may prompt the service staff in various places with corresponding service policies according to the service policies sent by the cloud server. For example, if the cloud server determines that the commodity ranking of a certain commodity in various places is lower than the preset commodity ranking according to the monitoring information and the commodity attribute information uploaded by the monitoring terminal, a service strategy with a low commodity ranking ratio can be returned to the monitoring terminal, so that the monitoring device can prompt related personnel at the location of the commodity that the commodity ranking of the certain commodity is insufficient. For another example, if the cloud server determines that the package of a certain commodity in the place is damaged according to the monitoring information and the commodity attribute information uploaded by the monitoring terminal, a service policy of the damaged package of the commodity can be returned to the monitoring terminal, so that the monitoring device can prompt the service staff at the location of the commodity that the package of the commodity is damaged.

According to the intelligent information monitoring application method and system, monitoring information can be uploaded to the cloud server by the monitoring device, so that the cloud server can generate service strategies and commodity attribute information of various places according to the monitoring information, the monitoring terminal can send prompt information to various places according to the service strategies sent by the cloud server, and in addition, the cloud server can provide commodity attribute information to commodity suppliers and sellers through the user side, so that convenience is provided for the suppliers and the sellers.

As shown in fig. 10, an embodiment of the present application further provides an intelligent information monitoring application method, which describes a process of providing a commodity service for a commodity supplier, a seller, and a consumer, and includes the following steps:

s801, a monitoring terminal collects monitoring information of a commodity place and uploads the collected monitoring information to a cloud server; the user side obtains the commodity information and uploads the commodity information to the cloud server.

Here, the monitoring information may include, but is not limited to, position information, commodity image information, character image information, audio information, video information. The monitoring terminal can be located in a commodity place for selling commodities and monitors commodities in the commodity place and personnel in the commodity place. The monitoring terminal can also monitor business areas around the commodity place near the commodity place, for example, the monitoring terminal can acquire macro information such as store scale, surrounding business circles, surrounding population quantity, developed economy or scenic index and the like.

S802, the cloud server acquires monitoring information of the monitoring terminal, and extracts commodity information and personnel information from the monitoring information.

In specific implementation, the monitoring terminal can determine the commodity place where the monitoring terminal is located according to the position information of the monitoring information, and further can store the extracted commodity information and the extracted personnel information in the information class corresponding to the corresponding commodity place. The monitoring terminal can also determine the commodity corresponding to the commodity identification according to the commodity identification in the commodity information, and store the commodity information of the commodity in the corresponding information class.

And S803, the cloud server records the extracted commodity information and the personnel information to generate commodity attribute information, generates a service strategy of the commodity place according to a commodity service standard and a personnel service standard, and sends the service strategy or the commodity attribute information to the monitoring device and the user side.

In specific implementation, the cloud server acquires monitoring information in real time and records the monitoring, so that the commodity attribute information can be continuously updated based on the monitoring information, and the latest commodity attribute information is provided for suppliers, sellers and consumers of commodities. The commodity attribute information may include commodity incoming price, commodity incoming place, commodity selling price, commodity supply and demand condition, commodity preference condition, commodity logistics and the like. The cloud server can also generate a service strategy of the commodity place according to the acquired monitoring information, and send the service strategy to the monitoring device. For example, the cloud server may match a commodity image in the monitoring information with a commodity image in a commodity service standard, compare a matching rate of the commodity image with the commodity image in the commodity service standard with a preset threshold, and if the matching rate is lower than the preset threshold for commodity image matching, determine that a commodity trip corresponding to the commodity image collected by the monitoring device is abnormal, and then send the abnormal commodity trip service policy to the monitoring device.

Based on the same technical concept, embodiments of the present application further provide a cloud server, a monitoring device, a computer storage medium, and the like, which can be specifically referred to in the following embodiments.

As shown in fig. 11, the virtual module of the cloud server provided in the embodiment of the present application includes: the device comprises an acquisition module 91, a generation module 92, a processing module 93 and a sending module 94.

The acquisition module 91 is configured to acquire original information of goods, services, and people in various places from a user side or a monitoring terminal;

the generating module 92 is configured to select preset industry standard information corresponding to the original acquisition information for matching according to the original acquisition information, and generate a matching result;

the processing module 93 is configured to determine attribute information of the commodity, service quality information of a store and attribute information of a target object based on the original collected information and the matching result;

the sending module 94 is configured to send the commodity attribute information, the service quality information, the service policy, and the attribute information and the information instruction of the target object to the user side or the monitoring terminal, so that the user side or the monitoring terminal displays the commodity attribute information, the service quality information, and the attribute information of the target object;

In a specific implementation, the obtaining module 91 is configured to obtain the commodity and/or service transaction information uploaded by the user side; and/or receiving a request for acquiring commodity attribute information and/or a business strategy, which is submitted by a user side;

the processing module 93 is configured to determine, based on various location identifiers carried in the product attribute information request, product attribute information corresponding to various locations, and send the product attribute information to the user side; and/or determining the attribute information of the commodity corresponding to the commodity identification based on the commodity identification carried in the commodity attribute information request, and sending the commodity attribute information to the user side.

In a specific implementation, the obtaining module 91 is further configured to obtain monitoring information uploaded by a monitoring device;

the processing module 93 is further configured to extract, when the monitoring information includes commodity image information, one or more of information such as a name, a code, a batch, a price, a circulation status, a location, inventory, shelf display, a listing, a sales promotion gift, a production date and circulation status, a commodity price, a transaction amount, and a share of a commodity from the commodity image information;

matching one or more information of names, codes, batches, prices, circulation conditions, places, stocks, shelf displays, lists, sales promotions, gifts, production dates and circulation conditions, commodity prices, transaction amounts, shares and the like of current commodities of the commodities extracted from the commodity image information with commodity attribute information corresponding to various places to obtain a matching rate corresponding to each information extracted from the commodity image information;

and if the matching rate is smaller than the preset threshold value of the information, generating a service strategy of the information based on the commodity attribute information, and sending the service strategy to the monitoring device, wherein the service strategy comprises one or more of abnormal commodity price, expired commodity, counterfeit commodity, out of stock commodity and low commodity ranking ratio.

Optionally, the obtaining module 91 is further configured to obtain monitoring information uploaded by a monitoring device;

the processing module 93 is further configured to, when the monitoring information includes image information of a service person, extract service person service information including one or more of current behavior information, current expression information, and current dressing information of the service person from the image information of the service person;

comparing one or more information of the current behavior information, the current expression information and the current dressing information of the service staff with the service quality information corresponding to various places;

the processing module 93 is further configured to, when the monitoring information includes person image information, extract a biological feature of a target object from the person image information;

comparing the biological characteristics of the object with the biological characteristic information of the related personnel in a pre-stored database; and if the comparison result shows that the target object is the related personnel, generating an operation strategy for warning and tracking and recording the target object.

Optionally, the obtaining module 91 is further configured to obtain monitoring information uploaded by a monitoring device; the monitoring information comprises one or more of commodity image information, character image information, audio information and video information;

the processing module 93 is further configured to determine various places where the monitoring device is located according to the position information carried in the monitoring information;

and generating service strategies of various places based on the monitoring information and the commodity attribute information, the service quality information and the attribute information of the target object corresponding to the various places, and sending one or more information of the commodity attribute information, the service quality information and the attribute information of the target object to a monitoring device or a user end to enable the monitoring device or the user end to display one or more information of the commodity attribute information, the service quality information and the attribute information of the target object.

The cloud server provided by the embodiment of the application can accumulate a large amount of data, the data can correspond to position information and time information when being acquired, the system can form commodity service standards and service quality information through the data, and commodity service strategies are provided for suppliers, sellers and consumers in different industries.

As shown in fig. 12, an embodiment of the present application further provides a monitoring device, including: an acquisition module 1001 and a prompt module 1002.

The acquisition module 1001 is used for acquiring monitoring information of various places where the monitoring module is located and uploading the monitoring information to a cloud server; the monitoring information comprises one or more of position information, commodity image information, character image information, audio information and video information;

the prompting module 1002 is configured to prompt service staff in the various places about the service policies sent by the cloud server.

Through above-mentioned monitoring devices, can upload monitoring information to the high in the clouds server can be according to monitoring information, generates the service strategy and the commodity attribute information in all kinds of places, thereby monitoring terminal can be according to the service strategy that the high in the clouds server sent, sends the prompt message to all kinds of places, and in addition, the high in the clouds server can also provide commodity attribute information to commodity supplier, seller through the user, provides convenience for supplier and seller.

As shown in fig. 13, an embodiment of the present application further provides a commodity service system, where the system includes: monitoring device 1101, cloud service 1102 and client 1103; wherein,

the monitoring device 1101 is used for acquiring original information of commodities, services and persons in various places;

the cloud server 1102 is configured to obtain original information of goods, services and people in various places; matching preset industry standard information corresponding to the original acquisition information with the original acquisition information to generate a matching result; determining attribute information of the commodity, service quality information of a shop owner and attribute information of a target object based on the original acquisition information and the matching result; wherein the commodity attribute information includes, but is not limited to, one or more of commodity name, code, batch, price, circulation status, location, inventory, shelf display, listing, promotional give away, date of production and circulation status, commodity price, transaction amount, share;

the user 1103 is configured to obtain the product attribute information, the service quality information, and the attribute information of the target object, and display the product attribute information, the service quality information, and the attribute information of the target object.

In specific implementation, the cloud server 1102 is further configured to receive a request for obtaining the commodity attribute information, which is submitted by the user end 1103; determining commodity attribute information corresponding to various places based on names of the various places carried in the commodity attribute information request, and sending the commodity attribute information to the user side, and/or determining commodity attribute information of commodities corresponding to the commodity identification based on the commodity identification carried in the commodity attribute information request, and sending the commodity attribute information to the user side.

In a specific implementation, the cloud server 1102 is further configured to obtain monitoring information uploaded by the monitoring device 1101; determining various places where the monitoring device is located according to the position information carried in the monitoring information; and generating service strategies of various places based on the monitoring information and the commodity service standards or the service quality information corresponding to the various places, and sending the service strategies to the monitoring device.

The cloud server 1102 is further configured to acquire monitoring information uploaded by the monitoring device;

when the monitoring information comprises image information of a service person, extracting service person service information comprising one or more of current behavior information, current expression information and current dressing information of the service person from the image information of the service person;

The cloud server 1102 is further configured to acquire monitoring information uploaded by the monitoring device; the monitoring information comprises one or more of commodity image information, character image information, audio information and video information; when the monitoring information comprises character image information, extracting biological characteristics of a target object from the character image information; comparing the biological characteristics of the target object with the pre-stored biological characteristics of the related personnel;

and if the comparison result shows that the target person is the related person, generating a warning and tracking service strategy for shooting the target person, and sending a warning indication and the service strategy to the monitoring device.

The commodity service system provided by the embodiment of the application can connect the consumers in the use scene of the purchase, sale and stock business of the manufacturers, the distributors, the retailers and the brand chain mechanisms on line, and can monitor the commodity state and flow direction, the merchant service and the consumer dynamics from three aspects of the suppliers (manufacturers), the distributors (distributors and the retailers) and the consumers.

As shown in fig. 14, an embodiment of the present application further provides an electronic device, including: a processor 1201, memory 1202, and bus 1203;

the memory store 1202 has machine-readable instructions executable by the processor 1201, the processor 1201 and the memory 1202 communicating over the bus 1203 when the electronic device is operating, the machine-readable instructions when executed by the processor 1201 perform the following:

according to the original acquisition information, selecting preset industry standard information corresponding to the original acquisition information for matching to generate a matching result;

determining attribute information of the commodity, service quality information of a shop owner and attribute information of a target object based on the original acquisition information and the matching result;

sending the commodity attribute information, the service quality information and the attribute information of the target object to the user side or the monitoring terminal, so that the user side or the monitoring terminal displays the commodity attribute information, the service quality information and the attribute information of the target object;

In a specific implementation, in the processing performed by the processor 1201, the method further includes:

receiving a request for acquiring commodity attribute information submitted by a user side;

determining commodity attribute information corresponding to various places based on various place identifications carried in the commodity attribute information request, and sending the commodity attribute information to the user side;

and/or determining the commodity attribute information of the commodity corresponding to the commodity identification based on the commodity identification carried in the commodity attribute information request, and sending the commodity attribute information to the user side.

acquiring monitoring information uploaded by a monitoring device;

acquiring monitoring information uploaded by a monitoring device; the monitoring information comprises one or more of commodity image information, character image information, audio information and video information;

when the monitoring information comprises character image information, extracting facial features of a target object from the character image information;

comparing the biological characteristics of the target object with the pre-stored biological characteristics of the related personnel;

determining various places where the monitoring device is located according to the position information carried in the monitoring information;

The computer program product for performing goods services provided in the embodiments of the present application includes a computer-readable storage medium storing a nonvolatile program code executable by a processor, where instructions included in the program code may be used to execute the method described in the foregoing method embodiments, and specific implementation may refer to the method embodiments, and is not described herein again.

It is clear to those skilled in the art that, for convenience and brevity of description, the specific working processes of the above-described systems, apparatuses and units may refer to the corresponding processes in the foregoing method embodiments, and are not described herein again.

In the several embodiments provided in the present application, it should be understood that the disclosed system, apparatus and method may be implemented in other ways. The above-described embodiments of the apparatus are merely illustrative, and for example, the division of the units is only one logical division, and there may be other divisions when actually implemented, and for example, a plurality of units or components may be combined or integrated into another system, or some features may be omitted, or not executed. In addition, the shown or discussed mutual coupling or direct coupling or communication connection may be an indirect coupling or communication connection of devices or units through some communication interfaces, and may be in an electrical, mechanical or other form.

The units described as separate parts may or may not be physically separate, and parts displayed as units may or may not be physical units, may be located in one place, or may be distributed on a plurality of network units. Some or all of the units can be selected according to actual needs to achieve the purpose of the solution of the embodiment.

In addition, functional units in the embodiments of the present application may be integrated into one processing unit, or each unit may exist alone physically, or two or more units are integrated into one unit.

The functions, if implemented in the form of software functional units and sold or used as a stand-alone product, may be stored in a non-volatile computer-readable storage medium executable by a processor. Based on such understanding, the technical solution of the present application or portions thereof that substantially contribute to the prior art may be embodied in the form of a software product stored in a storage medium and including instructions for causing a computer device (which may be a personal computer, a server, or a network device) to execute all or part of the steps of the method according to the embodiments of the present application. And the aforementioned storage medium includes: various media capable of storing program codes, such as a usb disk, a removable hard disk, a Read-only Memory (ROM), a Random Access Memory (RAM), a magnetic disk, or an optical disk.

Finally, it should be noted that: the above-mentioned embodiments are only specific embodiments of the present application, and are used for illustrating the technical solutions of the present application, but not limiting the same, and the scope of the present application is not limited thereto, and although the present application is described in detail with reference to the foregoing embodiments, those skilled in the art should understand that: any person skilled in the art can modify or easily conceive the technical solutions described in the foregoing embodiments and/or make equivalent substitutions for some technical features within the technical scope disclosed in the present application; such modifications, variations and/or alterations should not be regarded as a departure from the spirit and scope of the embodiments of the present application, and are intended to be included within the scope of the present application. Therefore, the protection scope of the present application shall be subject to the protection scope of the claims.

Claims

1. An intelligent information monitoring application method is characterized by comprising the following steps:

acquiring original information of commodities, services and people in various places from a user side or a monitoring terminal; according to the original acquisition information, selecting preset industry standard information corresponding to the original acquisition information for matching to generate a matching result; determining attribute information of the commodity, service quality information of a shop owner and attribute information of a target object based on the original acquisition information and the matching result; sending the commodity attribute information, the service quality information, the service strategy, the attribute information of the target object and an information instruction to the user side or the monitoring terminal, so that the user side or the monitoring terminal displays the commodity attribute information, the service quality information and the attribute information of the target object; wherein the commodity attribute information includes, but is not limited to, commodity name, code, batch, price, circulation status, location, inventory, shelf display, listing, promotional giveaway, date of production and circulation status, commodity price, transaction amount, share; the service quality information includes but is not limited to hardware environment inside and outside the shop, images of shop clerks or service personnel, standard specification or sales skills, and interactive service process; the character information includes but is not limited to facial feature elements, images and voice feature indexes of expression, gait, body state and the like of consumers or shoppers in various business fields, prevention and control objects or criminal suspects in security and protection fields, lost people in public safety fields and the like.

2. The intelligent information monitoring application method of claim 1, further comprising:

acquiring commodity and/or service transaction information uploaded by a user side; and/or receiving a request for acquiring commodity attribute information and/or a request for business strategy submitted by a user side;

determining commodity attribute information corresponding to various places based on various place identifications carried by the commodity attribute information request, and sending the commodity attribute information and/or a business strategy to the user side; or determining the commodity attribute information corresponding to the commodity identification based on the commodity identification carried in the commodity attribute information request, and sending the commodity attribute information to the user side.

3. The intelligent information monitoring application method of claim 1, further comprising:

acquiring monitoring information uploaded by a monitoring device;

when the monitoring information comprises commodity image information, extracting commodity name, code, batch, price, circulation condition, location, inventory, shelf display, listing, sales promotion and presentation, production date and circulation condition, commodity price, transaction amount and share information from the commodity image information;

matching the extracted information with the commodity attribute standards corresponding to the various places to obtain a matching rate corresponding to each kind of information extracted from the commodity image information;

4. The intelligent information monitoring application method of claim 1, further comprising:

acquiring monitoring information uploaded by a monitoring device; extracting environment information and service personnel service information of the place according to the monitoring information uploaded by the monitoring device; extracting service personnel service information comprising one or more of current behavior information, current expression information and current dressing information of service personnel from the service personnel image information;

scoring and issuing one or more information of the current behavior information, the current expression information and the current dressing information of the service staff and the service quality standard corresponding to the place;

if the scoring result shows that the service personnel do not meet the service quality standard, generating a service strategy of the service personnel based on the service quality standard, and sending the service strategy to the monitoring device or the user side; wherein the service strategy includes but is not limited to one or more of employee image, dressing standard, reception etiquette, speaking standard, communication requirement and sale service skill.

5. The intelligent information monitoring application method of claim 1, further comprising:

pre-storing biological characteristic information in the database; acquiring monitoring information uploaded by a monitoring device; when the monitoring information comprises character image information, extracting biological characteristics of a target object from the character image information;

6. The intelligent information monitoring application method of claim 1, further comprising:

determining the place where the monitoring device is located according to the position information carried in the monitoring information;

and generating a service strategy of the place based on the monitoring information and the commodity attribute information, the service quality information and the attribute information of the target object corresponding to the place, and sending one or more information of the commodity attribute information, the service quality information and the attribute information of the target object to a monitoring device or a user side to enable the monitoring device or the user side to visualize one or more information of the commodity attribute information, the service quality information and the attribute information of the target object.

7. An intelligent information monitoring application method is characterized by comprising the following steps:

collecting monitoring information of various places, and uploading the monitoring information to a cloud server; the monitoring information comprises one or more of geographical position information, commodity image information, figure image information, audio information and video information;

and prompting the goods, the services or the operation strategies sent by the cloud server to service personnel in the place.

8. A cloud server, the cloud server comprising: the device comprises an acquisition module, a generation module, a processing module and a sending module; wherein,

the acquisition module is used for acquiring the original information of commodities, services and people in various places from a user side or a monitoring terminal;

9. An intelligent information monitoring application system, the system comprising: the system comprises a cloud server, a user side and a monitoring device; wherein,

the user side is used for acquiring the commodity attribute information, the service quality information and the attribute information of the target object and displaying the commodity attribute information, the service quality information and the attribute information of the target object;

the cloud server is used for selecting preset industry standard information corresponding to the original acquisition information for matching according to the original acquisition information to generate a matching result; determining attribute information of the commodity, service quality information of a shop owner and attribute information of a target object based on the original acquisition information and the matching result; and sending the commodity attribute information, the service quality information, the attribute information of the target object, the service strategy or the operation strategy to the user side or the monitoring terminal.

10. A monitoring device is characterized in that a monitoring device is provided,

the acquisition module is used for acquiring monitoring information of various places where the monitoring module is located and uploading the monitoring information to the cloud server; the monitoring information comprises one or more of position information, commodity image information, character image information, audio information and video information;