CN108833172A - Processing method, device and network system for network fault alarm - Google Patents

Abstract

Embodiments of the present invention provide a processing method, device, and network system for network fault alarms, which relate to the field of communication technology and solve the problem that operators need to increase the number of fault alarms that occur with network element equipment in the prior art. More operation and maintenance personnel are required to ensure that each fault alarm can be resolved in a timely manner to ensure user experience. The method includes acquiring the account information of the user account corresponding to the fault alarm information in the BOSS system; when it is determined that the user of the user account corresponding to the fault alarm information is classified as a group capable of automatic operation and maintenance, and the failure of the fault alarm information When it is classified into a group capable of automatic operation and maintenance, send a user prompt message carrying a solution to the cause of the failure to the UE bound to the user account. The embodiment of the present invention is used for processing fault alarm information.

Description

Processing method, device and network system for network fault alarm

technical field

The invention relates to the field of communication technology, in particular to a processing method, device and network system for network failure alarm.

Background technique

Fiber direct to the home (full name in English: Fiber To The Home, abbreviation: FTTH) network architecture involves network element equipment for fixed network services, as shown in Figure 1, including: set-top box-1, gateway-2, optical line terminal ( English full name: optical line terminal, abbreviation: OLT)-3, broadband remote access server (English full name: BroadbandRemote Access Server, abbreviation: BRAS)-4; because fixed network services involve many network element devices, they are highly specialized , and the business is complex, once a fault alarm occurs on the network element equipment, the user equipment (English full name: User Equipment, referred to as: UE) used by the operation and maintenance personnel will display the corresponding fault alarm information, so that the operation and maintenance personnel will come to the door according to the fault alarm information displayed by the UE. service to solve the faults of network element equipment; since the number of fault alarms handled by each operation and maintenance personnel within the specified time is limited, with the popularization of Internet Protocol Television (English full name: Internet Protocol Television, abbreviation: IPTV) , the number of set-top boxes and gateways and the complexity of services are also gradually increasing, and the number of fault alarms on network element equipment is also increasing. Operators need to add more operation and maintenance personnel to ensure that each fault alarm can be resolved in a timely manner. user experience.

It can be seen from the above that in the prior art, as the number of fault alarms of network element equipment continues to increase, operators need to add more operation and maintenance personnel to ensure that each fault alarm can be resolved in a timely manner and ensure user experience.

Contents of the invention

Embodiments of the present invention provide a processing method, device, and network system for network fault alarms, which solve the problem that operators need to add more operation and maintenance personnel as the number of fault alarms that occur in network element equipment in the prior art continues to increase To ensure that each fault alarm can be resolved in a timely manner to ensure the user's experience.

In order to achieve the above object, embodiments of the present invention adopt the following technical solutions:

In the first aspect, embodiments of the present invention provide a method for processing a network fault alarm, including: obtaining fault alarm information of a link to be detected; obtaining account information of a user account corresponding to the fault alarm information in the BOSS system; according to the account information, Determine the user classification of the user account corresponding to the fault alarm information; among them, the user classification includes: user group and operation and maintenance group, the user group is used to indicate that the user can solve the fault corresponding to the fault alarm information, and the operation and maintenance group is used to indicate that the user cannot solve the fault The fault corresponding to the fault alarm information; according to the account information of the user account corresponding to the fault alarm information and the fault alarm information, determine the fault classification of the fault alarm information; among them, the fault classification includes: user fault group and operation and maintenance fault group, user fault group In order to indicate that the user can solve the fault corresponding to the fault alarm information, the operation and maintenance fault group is used to indicate that the user cannot solve the fault corresponding to the fault alarm information; When the faults are classified into the user fault group, the user prompt information is sent to the UE bound to the user account; wherein, the user prompt information carries the solution to the fault corresponding to the fault alarm information.

Optionally, the method further includes: when it is determined that the user of the user account corresponding to the fault alarm information is classified as an operation and maintenance group, and the fault of the fault alarm information is classified as a user fault group, or the user of the user account corresponding to the fault alarm information is classified as User group, and the fault classification of the fault alarm information is an operation and maintenance fault group, or the user of the user account corresponding to the fault alarm information is classified as an operation and maintenance group, and the fault classification of the fault alarm information is an operation and maintenance fault group, send an operation and maintenance prompt The information is sent to the UE used by the operation and maintenance personnel; among them, the operation and maintenance prompt information carries the fault alarm information.

Optionally, the account information includes at least one or more of the following: whether the user account is registered with the mobile phone business hall APP, the number of times the user uses the mobile phone business hall APP within a preset time period, whether the user account is registered with the gateway APP, and whether the user is registered with the mobile phone business hall APP. Set the number of times the gateway APP is used within the time period; according to the account information, determine the user classification of the user account corresponding to the fault alarm information, including: according to whether the user account is registered with the mobile business hall APP, the user uses the mobile business hall APP within the preset time period The number of times, whether the user account is registered with the gateway APP, the number of times the user uses the gateway APP within the preset time period, and the account information value table determine the score of the user account corresponding to the fault alarm information; when determining the score of the user account corresponding to the fault alarm information When the score is greater than the score threshold, determine that the user of the user account corresponding to the fault alarm information is classified as a user group; when it is determined that the score of the user account corresponding to the fault alarm information is less than or equal to the score threshold, determine the user classification of the user account corresponding to the fault alarm information For the operation and maintenance group.

Optionally, according to the account information of the user account corresponding to the fault alarm information and the fault alarm information, determining the fault classification of the fault alarm information includes: determining the corresponding service in the fault alarm information according to the account information of the user account corresponding to the fault alarm information Whether it is normal; when it is determined that the corresponding business in the fault alarm information is abnormal, determine that the fault of the fault alarm information is classified as a user fault group; when it is determined that the corresponding business in the fault alarm information is normal, determine the cause of the fault that caused the fault alarm information; The fault cause and fault classification table that caused the fault alarm information to determine the fault classification of the fault alarm information.

In the second aspect, embodiments of the present invention provide a processing device for network fault alarms, including: an acquisition module for acquiring fault alarm information of a link to be detected; an acquisition module for acquiring the corresponding fault alarm information in the BOSS system The account information of the user account; the processing module is used to determine the user classification of the user account corresponding to the fault alarm information according to the account information obtained by the acquisition module; wherein, the user classification includes: user group and operation and maintenance group, and the user group is used to indicate The user can solve the fault corresponding to the fault alarm information, and the operation and maintenance group is used to indicate that the user cannot solve the fault corresponding to the fault alarm information; the processing module is also used to obtain the account information of the user account corresponding to the fault alarm information obtained by the acquisition module and The fault alarm information obtained by the module determines the fault classification of the fault alarm information; among them, the fault classification includes: user fault group and operation and maintenance fault group, the user fault group is used to indicate that the user can solve the fault corresponding to the fault alarm information, and the operation and maintenance fault group It is used to indicate that the user cannot solve the fault corresponding to the fault alarm information; the processing module is also used to classify the user of the user account corresponding to the fault alarm information obtained by the acquisition module into a user group, and the fault alarm information obtained by the acquisition module When classified as a user failure group, the control sending module sends user prompt information to the UE bound to the user account; wherein, the user prompt information carries a solution to the fault corresponding to the fault alarm information.

Optionally, the processing module is also used to determine that the user of the user account corresponding to the fault alarm information acquired by the acquisition module is classified as an operation and maintenance group, and the fault of the fault alarm information acquired by the acquisition module is classified as a user failure group, or the acquisition module The user of the user account corresponding to the acquired fault alarm information is classified as a user group, and the fault of the fault alarm information obtained by the acquisition module is classified as an operation and maintenance fault group, or the user of the user account corresponding to the fault alarm information obtained by the acquisition module is classified as an operation and maintenance fault group. Maintenance group, and when the faults of the fault alarm information obtained by the acquisition module are classified into the operation and maintenance fault group, the control sending module sends the operation and maintenance prompt information to the UE used by the operation and maintenance personnel; wherein, the operation and maintenance prompt information carries the fault alarm information.

Optionally, the account information includes at least one or more of the following: whether the user account is registered with the mobile phone business hall APP, the number of times the user uses the mobile phone business hall APP within a preset time period, whether the user account is registered with the gateway APP, and whether the user is registered with the mobile phone business hall APP. Set the number of times the gateway APP is used within the time period; the processing module is specifically used for whether the user account obtained by the acquisition module is registered with the mobile phone business hall APP, the number of times the user uses the mobile phone business hall APP within the preset time period, and whether the user account is registered with the gateway The APP, the number of times the user uses the gateway APP within the preset time period and the account information value table determine the score of the user account corresponding to the fault alarm information; the processing module is specifically used to determine the user corresponding to the fault alarm information obtained by the acquisition module. When the score of the account is greater than the score threshold, it is determined that the user of the user account corresponding to the fault alarm information is classified as a user group; the processing module is specifically used to determine when the score of the user account corresponding to the fault alarm information obtained by the acquisition module is less than or equal to the score threshold , and the users who determine the user account corresponding to the fault alarm information are classified into operation and maintenance groups.

Optionally, the processing module is specifically used to determine whether the corresponding opened business in the fault alarm information is normal according to the account information of the user account corresponding to the fault alarm information obtained by the acquisition module; When the corresponding business in the fault alarm information is abnormal, it is determined that the fault of the fault alarm information is classified as a user fault group; the processing module is also used to determine the cause of the fault alarm information when the corresponding business in the fault alarm information obtained by the acquisition module is normal. The fault cause; the processing module is also used to determine the fault classification of the fault alarm information according to the determined fault cause causing the fault alarm information and the fault classification table.

In a third aspect, an embodiment of the present invention provides a network system, including: a set-top box, a gateway, an OLT device, a BRAS device, an RMS platform, a BOSS system, and any one of the processing devices provided in the second aspect.

It can be seen from the above scheme that the network fault alarm processing method provided by the embodiment of the present invention does not require the operation and maintenance personnel to come to solve each fault alarm information, but according to the account information of the user account corresponding to the fault alarm information, the fault alarm information The corresponding user account is used to classify users; at the same time, according to the account information and fault alarm information, the fault alarm information is classified into faults; thus when it is determined that the user account corresponding to the fault alarm information is classified as a group that can be automatically operated and maintained, and the fault When the fault of the alarm information is classified as an automatic operation and maintenance group, a user prompt message carrying a solution to the fault corresponding to the fault alarm information is sent to the UE bound to the user account, so that the user can solve the problem by himself according to the solution displayed by the UE. The faults corresponding to the fault alarm information ensure the user experience; at the same time, because the user can solve some faults corresponding to the fault alarm information through the solution displayed by the UE, that is, the total number of fault alarm information that the operation and maintenance personnel need to solve is reduced. Adding additional operation and maintenance personnel to ensure user experience reduces the cost of operation and maintenance; solves the problem that operators need to add more operation and maintenance personnel to deal with the increasing number of fault alarms in the existing technology along with network element equipment Ensure that each fault alarm can be resolved in time to ensure the user's experience.

Description of drawings

In order to more clearly illustrate the embodiments of the present invention or the technical solutions in the prior art, the following will briefly introduce the drawings that need to be used in the description of the embodiments or the prior art. Obviously, the accompanying drawings in the following description are only These are some embodiments of the present invention. Those skilled in the art can also obtain other drawings based on these drawings without creative work.

FIG. 1 is a schematic diagram of a network architecture of an FTTH network in the prior art;

2 is a schematic flow diagram of a processing method for a network failure alarm provided by an embodiment of the present invention;

FIG. 3 is another schematic flowchart of a processing method for a network failure alarm provided by an embodiment of the present invention;

Fig. 4-a is another schematic flowchart of a processing method for a network failure alarm provided by an embodiment of the present invention;

Fig. 4-b is another schematic flowchart of a processing method for a network failure alarm provided by an embodiment of the present invention;

Fig. 5-a is another schematic flowchart of a processing method for a network failure alarm provided by an embodiment of the present invention;

Fig. 5-b is another schematic flowchart of a processing method for a network failure alarm provided by an embodiment of the present invention;

FIG. 6 is a schematic structural diagram of a processing device for network failure alarm provided by an embodiment of the present invention;

Fig. 7 is an embodiment of the present invention that provides a network failure alarm processing device in the actual application of the operation and maintenance management part of the framework;

FIG. 8 is a schematic structural diagram of a network system provided by an embodiment of the present invention.

Reference signs:

Processing unit - 10;

Receiving module-101; processing module-102; sending module-103.

Detailed ways

The following will clearly and completely describe the technical solutions in the embodiments of the present invention with reference to the accompanying drawings in the embodiments of the present invention. Obviously, the described embodiments are only some, not all, embodiments of the present invention. Based on the embodiments of the present invention, all other embodiments obtained by persons of ordinary skill in the art without making creative efforts belong to the protection scope of the present invention.

In practical applications, due to the popularization of IPTV services, the number of set-top boxes and gateways and the complexity of services are gradually increasing, and the number of fault alarms of network element equipment also increases. Operators need to add more operation and maintenance personnel to Ensure that each fault alarm can be resolved in time to ensure user experience; in order to solve the above problems, the embodiment of the present invention provides a processing method for network fault alarm, which can ensure user experience without adding additional operation and maintenance personnel to Processing fault alarm information, the specific implementation is as follows:

Embodiment one

Embodiments of the present invention provide a processing method for a network failure alarm, as shown in FIG. 2 , including:

S101. Obtain fault alarm information of a link to be detected.

It should be noted that, in actual applications, the link to be detected may contain multiple network element devices, and when a problem occurs in one of the network element devices, the network element device will report a fault alarm message; for example, the Network element equipment includes: set-top box, gateway, OLT, BRAS, RMS platform, BOSS system and processing device for network fault alarm.

S102. Obtain account information of a user account corresponding to the fault alarm information in the BOSS system.

It should be noted that the business operation support system (English full name: Business&Operation Support System, BOSS for short) is the business support system (English full name: Business support system, short: BSS) and the operation support system (English full name: The Office of Strategic Services, Abbreviation: collectively referred to as OSS) system, which mainly stores user account information and related business processing information.

S103. According to the account information, determine the user classification of the user account corresponding to the fault alarm information; wherein, the user classification includes: user group and operation and maintenance group, the user group is used to indicate that the user can solve the fault corresponding to the fault alarm information, and the operation and maintenance group uses It is used to indicate that the user cannot solve the fault corresponding to the fault alarm information.

It should be noted that in practical applications, some users have the ability to independently solve the faults corresponding to the fault alarm information according to the solution; It can be processed in a more timely manner; specifically, the process of classifying the user accounts corresponding to the fault alarm information is as follows:

As shown in Fig. 4-a and Fig. 4-b, the embodiment of the present invention provides a processing method for network fault alarm, in which the account information includes at least one or more of the following items: Full name: Application, abbreviation: APP), the number of times the user uses the mobile phone business hall APP within the preset time period, whether the user account is registered with the gateway APP, and the number of times the user uses the gateway APP within the preset time period; S103. According to the account information, Determine the user classification of the user account corresponding to the fault alarm information, including:

S1030. According to whether the user account is registered with the mobile phone business hall APP, the number of times the user uses the mobile phone business hall APP within the preset time period, whether the user account is registered with the gateway APP, the number of times the user uses the gateway APP within the preset time period, and account information retrieval The value table determines the score of the user account corresponding to the fault alarm information.

S1031. When it is determined that the score of the user account corresponding to the fault alarm information is greater than the score threshold, it is determined that the users of the user account corresponding to the fault alarm information are classified into user groups.

S1032. When it is determined that the score of the user account corresponding to the fault alarm information is less than or equal to the score threshold, it is determined that the user of the user account corresponding to the fault alarm information is classified into an operation and maintenance group.

It should be noted that the account information value table is shown in Table 1.

Table 1

According to whether the user account is registered with the mobile business hall APP, the number of times the user uses the mobile business hall APP within the preset time period, whether the user account is registered with the gateway APP, the number of times the user uses the gateway APP within the preset time period, and the account information value table , to determine the score of the user account corresponding to the fault alarm information, the implementation process is as follows:

F(x)＝0.5[x ₁ +l _g (x ₂ +1)]+x ₃ +l _g (x ₄ +1);

Among them, F(x) represents the score of the user account corresponding to the fault alarm information, x ₁ represents whether the user account is registered with the mobile business hall APP, x ₂ represents the number of times the user uses the mobile business hall APP in the last month, and x ₃ represents whether the user account is registered Gateway APP, x ₄ indicates the number of times the user has used the gateway APP in the last month.

Exemplarily, it is assumed that the user account corresponding to the fault alarm information has registered the mobile business hall APP and the gateway APP, and the number of times the user uses the mobile business hall APP within the preset time period is 30 times, and the user uses the gateway APP within the preset time period. The number of APPs is 10 times; from the above formula and Table 1, F(x)=0.5[1+l _g (30+1)]+1+l _g (10+1)=0.5[1+1.49]+ 1+1.04=3.285.

Assume that when the equal division threshold is 1.5, since 3.285>1.5, the user account corresponding to the fault alarm information can be classified as a user group.

or,

Assume that the user account corresponding to the fault alarm information has not registered the mobile phone business hall APP and the gateway APP, and the number of times the user uses the mobile phone business hall APP within the preset time period is 0, and the number of times the user uses the gateway APP within the preset time period is 0 times; from the above formula and Table 1, F(x)=0.5[0+l _g (0+1)]+0+l _g (0+1)=0.5[0+1]+0+1 = 1.5.

Assuming that the equal division threshold is 1.5, since 1.5 is equal to 1.5, the user account corresponding to the fault alarm information can be classified as an operation and maintenance group.

S104. According to the account information of the user account corresponding to the fault alarm information and the fault alarm information, determine the fault classification of the fault alarm information; wherein, the fault classification includes: user fault group and operation and maintenance fault group, and the user fault group is used to indicate that the user can solve For the fault corresponding to the fault alarm information, the operation and maintenance fault group is used to indicate that the user cannot solve the fault corresponding to the fault alarm information.

Specifically, as shown in Figure 5-a and Figure 5-b, the embodiment of the present invention provides a processing method for network fault alarms. In S104, determine the fault according to the account information and fault alarm information of the user account corresponding to the fault alarm information. Fault classification of alarm information, including:

S1040. Determine whether the service corresponding to the fault alarm information is normal according to the account information of the user account corresponding to the fault alarm information.

S1041. When it is determined that the corresponding service in the fault alarm information is abnormal, determine that the faults in the fault alarm information are classified as user fault groups.

S1042. When it is determined that the corresponding service in the fault alarm information is normal, determine the cause of the fault causing the fault alarm information.

S1043. Determine the fault classification of the fault alarm information according to the determined fault cause causing the fault alarm information and the fault classification table.

It should be noted that the fault classification table is shown in Table 2.

Table 2

Specifically, when the operation and maintenance personnel have not processed the business handled by the user (or, the business handled by the user has been processed, the system needs to be reviewed), when the RMS platform is authenticated, the RMS fails to query the business records handled by the user, so the RMS The platform will report business work order issues.

Specifically, when the user has not subscribed to the IPTV service or broadband service in the business hall, the RMS fails to query the service records handled by the user during authentication on the RMS platform, so the RMS platform will report that the service status is abnormal.

It should be noted that there may be many reasons for the fault alarm information in the actual application; therefore, when classifying the fault alarm information, it is necessary to determine the corresponding If there is no way to determine the cause of the fault alarm, it is necessary to send an operation and maintenance prompt message to the UE used by the operation and maintenance personnel, so that the operation and maintenance personnel can come to the door to solve the corresponding fault alarm information based on the fault alarm information Fault.

Specifically, when different network element devices in the link to be detected report fault alarm information, the processing method is as follows:

1. When the network element device is a set-top box, the reported fault alarm information is IPTV service authentication failure, and the processing method is as follows:

After the RMS authentication succeeds, the set-top box will enter the IPTV service authentication step. After the IPTV authentication fails, the set-top box will report the IPTV service authentication failure message to the network failure alarm processing device.

After the IPTV authentication fails, first determine whether the corresponding service in the fault alarm information is normal according to the account information of the user account corresponding to the fault alarm information. ; Therefore, there is no need for operation and maintenance personnel to come to solve the problem, only need to prompt the user to activate the IPTV service; if the user's IPTV service is normal and within the service period, then proceed to the next step of troubleshooting.

Initiated by the processing device for network fault alarms, it drives the set-top box test to carry out the business simulation authentication process (that is, the troubleshooting device sends the test IPTV service account number and password to the set-top box side, and the set-top box reports it. If there are problems with the reporting process and messages, it is considered If the simulation process is running normally, then the function problem reported by the set-top box is excluded, and the processing device for the network fault alarm initiates the dialing of the original user name and password on the BRAS side, and determines the cause of the fault according to the result returned by the BRAS.

If the simulation process is not running normally, the network failure alarm processing device drives the restart process of the set-top box, and drives the set-top box to perform the business simulation authentication process three minutes after the set-top box is restarted. If the simulation authentication process still fails, it is determined that the fault is a terminal fault. , and according to the fault classification table, it is determined that the terminal fault should be classified into the operation and maintenance fault group.

2. When the network element device is a set-top box, the reported fault alarm information is RMS authentication failure, and the processing method is as follows:

After the set-top box is turned on, it will first start the network connection. After the network connection is successful, it will actively report the authentication message to the RMS platform. If the authentication fails, it will report the failure of the RMS authentication of the set-top box to the network failure alarm processing device.

The troubleshooting process of the RMS authentication failure is similar to that of the IPTV service authentication failure, and will not be repeated here.

3. When the network element device is a gateway, the reported fault alarm information is a low optical power fault, and the processing method is as follows:

The fault of low optical power is reported by the gateway, and after the gateway reports, the processing device for network fault alarm performs testing and processing.

For low optical power faults, how to determine the cause of the low optical power fault will not be described in detail here; after determining the fault cause of the low optical power fault, determine the fault cause of the low optical power fault according to the fault classification table can be classified.

4. When the network element device is a gateway, the reported fault alarm information is an error in the user name and password of the online account, and the processing method is as follows:

Step 1. Receive an account password error message from the gateway.

Step 2. According to the account authentication error message, query the business status corresponding to the account. If the business status is displayed as overdue, then directly notify the message; if the business status is normal and in service, then drive the Ethernet-based point-to-point communication protocol ( English full name: Point to Point Protocol over Ethernet, abbreviation: PPPoE) for the process of simulated dialing on the gateway side.

Step 3, according to the simulated dialing process of step 2, if the operation is normal, then get rid of the failure of the gateway dialing confirmation function, initiate the dialing of the original user name and password at the BRAS side by the processing device of the network failure alarm, and determine the cause of the failure according to the dialing return result.

Step 4: Determine the cause of the failure according to the returned result of Step 3, and distribute the failure problem and solution.

In this embodiment, according to the authentication error returned by the BRAS, referring to the user's business status, when the user name and password do not match, an error about the user name and password can be returned to the user. At the same time, due to the introduction of the user notification module, it can be Users independently complete the reset of user name and password, or remind users of account problems, which saves operation and maintenance costs.

5. When the network element device is an OLT, the reported fault alarm information is a gateway power failure fault, and the processing method is as follows:

The gateway power-off fault is the power-off fault information reported by the gateway to the OLT after the gateway is powered off. (In the current network, the fault is terminated at the OLT side and no longer reported.) After the OLT receives the power-off fault of the gateway, it further reports to the processing device for network fault alarm.

When the network failure alarm processing device receives the gateway power-off failure reported by the OLT, it is determined to be a terminal failure, and according to the failure classification table, it is determined that the terminal failure should be classified into the operation and maintenance failure group.

6. When the network element device is an OLT, the reported fault alarm information is a gateway fiber cut fault, and the processing method is as follows:

The fiber disconnection fault of the gateway is the fiber disconnection fault information reported by the gateway to the OLT after the fiber is disconnected. (In the current network, the fault is terminated at the OLT side and will not be reported.) After the OLT receives the fiber cut fault of the gateway, it further reports to the processing device for network fault alarm.

When the network fault alarm processing device receives the fiber cut fault information reported by the OLT, it is determined to be an optical fiber line fault, and according to the fault classification table, it is determined that the optical fiber line fault should be classified into the operation and maintenance fault group.

Specifically, when the processing device of the network fault alarm receives the fiber-cut fault information reported by the OLT, the processing process is as follows:

Step 1: Obtain the reported fault message, and the reported fault is a fiber cut fault.

Step 2. After receiving the fiber-cut fault message, the processing device for network fault alarm will actively send the inquiry data packet according to the IP address and network element topology information of the fault reporting equipment, according to the order of BRAS, OLT, and gateway, and according to the The return result of the reply packet determines the path topology of the link and the disconnection point of the link.

Step 3, according to the link disconnection point determined in step 2, and the user name of the user's PPPoE account that the disconnection point can determine, and determine the service status according to the username of the PPPoE account, if the service status of the user is unavailable or If the user is in the mobile state, the user is considered to be an illegal user, and troubleshooting is not required for the disconnection fault (refer to the relevant processing process of IPTV); if the user's business status is within the service period, the cause of the fault needs to be checked.

Step 4. According to the user business status determined in Step 3, active fault dialing is carried out; that is, initiated by the processing device for network fault alarms, it controls the OLT side to enhance the emission of optical signals, and checks the equipment under the same OLT according to the received feedback data The optical signal of the optical signal and the working status of the gateway device, and check the relevant returned results. If the device can re-register with the OLT after the optical signal is enhanced and the link is a path, it is determined that the cause of the fault is a weak optical link signal or a virtual fiber insertion; After receiving the optical signal, if the device is still offline, and the users under the same optical splitter are using normally, it is determined that the cause of the fault is a fiber break or virtual insertion of the fiber.

Step 5. Classify the fault cause according to the fault cause determined in step 4 and the fault classification table.

7. When the network element device is a BRAS, the reported fault alarm information is a fault that the speed measurement does not meet the standard, and the processing method is as follows:

After the BRAS reports the failure of the speed measurement failure, the network failure alarm processing device will report the speed measurement failure information, which will be collected by the network failure alarm processing device for processing and analysis. The processing process is as follows:

Step 1. For the speed measurement substandard failure message reported by the BRAS, if the number of substandard speed measurement gateways under the same OLT exceeds the threshold, the processing device for network fault alarms initiates active speed measurement of all gateways under the same OLT; what needs to be explained Yes, active speed measurement is carried out in different time intervals to avoid inaccurate speed measurement caused by traffic concentration.

Step 2. Summarize the speed measurement results of step 1. First, determine the speed measurement compliance rate. If the compliance rate exceeds the threshold specified by the enterprise standard, the OLT uplink will not be checked, and only the part that does not meet the standard will be checked; if the standard is met If the rate is lower than the threshold specified by the enterprise standard, a speed measurement of the OLT uplink is initiated.

Step 3. According to the speed measurement results in step 2, analyze the addresses of gateways that do not meet the standards, and use the building address corresponding to the PPPoE account as a unit to arrange and analyze the overall speed measurement results; if the building address is the smallest research unit, the corresponding If the substandard rate of gateway speed measurement results exceeds the set threshold, the building will be set as a substandard building.

Step 4. According to the result returned in step 3 (if the building address is the smallest research unit, and the substandard rate of the corresponding gateway speed measurement result of this unit exceeds the set threshold, the building will be set as a substandard building), and the operation and maintenance will be sent. The prompt information is sent to the UE used by the operation and maintenance personnel; among them, the operation and maintenance prompt information carries fault alarm information.

S105. When it is determined that the user of the user account corresponding to the fault alarm information is classified as a user group, and the fault of the fault alarm information is classified as a user fault group, send a user prompt message to the UE bound to the user account; wherein, the user prompt message carries Solution to the fault corresponding to the fault alarm information.

Optionally, as shown in FIG. 3 , the embodiment of the present invention provides a method for processing a network fault alarm, which further includes: S106. When it is determined that the user of the user account corresponding to the fault alarm information is classified into an operation and maintenance group, and the fault alarm information The faults of the faults are classified as user fault groups, or the users of the user account corresponding to the fault alarm information are classified as user groups, and the faults of the fault alarm information are classified as operation and maintenance fault groups, or the users of the user account corresponding to the fault alarm information are classified as operation and maintenance group, and the failure of the fault alarm information is classified into the operation and maintenance fault group, the operation and maintenance prompt information is sent to the UE used by the operation and maintenance personnel; the operation and maintenance prompt information carries the fault alarm information.

Exemplarily, when the network element device is a gateway, the reported fault alarm information is that the user name and password are wrong, and the processing flow of the live network is:

Step 1. The broadband user cannot complete the network connection and reports a fault for repair. The operation and maintenance operator finds that the user's username and password are incorrect through the BOSS system, or the broadband contract expires, and communicates with the user to complete the reset of the username and password.

Step 2. According to the user name and password of the reset Internet account, the user completes the update under the guidance of the operator. The above work is carried out through voice communication. If the user cannot solve the problem by himself (the uplink configuration of the smart gateway is complicated), it is necessary to arrange the On-site configuration by maintenance personnel.

Based on Figure 6, the fault resolution process of the operation and maintenance management part of the architecture is as follows:

Step 1. The operation and maintenance management module of the gateway control platform will regularly send status detection messages. If the network access of the user network is found to be invalid, it will push a network access failure message through the mobile APP, such as an incorrect user name and password. The user can reset the password by SMS according to the operation.

Step 2: Users who have obtained a new password can configure the smart gateway through the APP. The gateway function control platform will push the image configuration solution (web page login gateway) according to the brand model of the smart gateway, or update the information of the PPPoE connection on the mobile APP to complete the troubleshooting.

Step 3. If the regular detection time of the gateway function control platform has not completed the error status detection message, and the user reports for repair, the customer service personnel can query the usage frequency of the user's APP after learning that the user name and password are wrong by querying the status. If the user is a high-frequency user, the troubleshooting can be completed by pushing the solution; if the user is a low-frequency user, the problem can be solved according to the traditional operation and maintenance method.

For the fault analysis function, here is an example as follows: This function mainly solves the user's quality of service (English full name: Quality of Service, QoS for short), such as the problem that the user's network speed is slow or the speed measurement cannot meet the standard.

Among them, the intelligent gateway needs to complete the access function of the core network according to the connection between the OLT and the BRAS. At present, the overall speed of the fixed network has been increased to 200M, and each provincial branch has a speed measurement platform. According to the user's speed measurement guarantee information, the network carrying capacity can be evaluated, and the problems of OLT and BRAS can be found in time. The following is an analysis of the business process:

Step 1. For a single BRAS, check the rate guarantee information under a certain BRAS. If the rate of failure reported by users under this BRAS is higher than the threshold (which can be set as the average value), then check the BRAS. The method can be segmented detection, that is, to initiate the data flow from OLT to BRAS, and to detect the rate; at the same time, according to the architecture in Figure 6, the operation and maintenance management module issues instructions to complete the speed measurement from the gateway to the speed measurement platform to locate problems.

For a single OLT, refer to the BRAS method for processing, and at the same time, it can initiate the speed measurement from the gateway to the set-top box to locate the problem when it is idle or busy.

In response to user reports of network speed problems, the customer service can guide users to use the APP to measure the speed of the gateway platform by pushing the APP. If the speed measurement meets the requirements, the uplink problem can be ruled out, and the user can be guided to perform WLAN : Wireless Local Area Networks, referred to as: WLAN) performance investigation, and embed the WLAN signal strength diagnosis function in the APP to complete the service process.

For users with WLAN problems, better solutions can be recommended in the APP (power modem, wireless broadband (English full name: WIreless-Fidelity, abbreviation: wifi) booster, etc.).

It can be seen from the above scheme that the network fault alarm processing method provided by the embodiment of the present invention does not require the operation and maintenance personnel to come to solve each fault alarm information, but according to the account information of the user account corresponding to the fault alarm information, the fault alarm information The corresponding user account is used to classify users; at the same time, according to the account information and fault alarm information, the fault alarm information is classified into faults; thus when it is determined that the user account corresponding to the fault alarm information is classified as a group that can be automatically operated and maintained, and the fault When the fault of the alarm information is classified as an automatic operation and maintenance group, a user prompt message carrying a solution to the fault corresponding to the fault alarm information is sent to the UE bound to the user account, so that the user can solve the problem by himself according to the solution displayed by the UE. The faults corresponding to the fault alarm information ensure the user experience; at the same time, because the user can solve some faults corresponding to the fault alarm information through the solution displayed by the UE, that is, the total number of fault alarm information that the operation and maintenance personnel need to solve is reduced. Adding additional operation and maintenance personnel to ensure user experience reduces the cost of operation and maintenance; solves the problem that operators need to add more operation and maintenance personnel to deal with the increasing number of fault alarms in the existing technology along with network element equipment Ensure that each fault alarm can be resolved in time to ensure the user's experience.

Embodiment two

Embodiments of the present invention provide a processing device 10 for a network failure alarm, as shown in FIG. 7 , including:

The obtaining module 101 is configured to obtain fault alarm information of the link to be detected.

The acquisition module 101 is further configured to acquire account information of a user account corresponding to the failure alarm information in the BOSS system.

The processing module 102 is configured to determine the user classification of the user account corresponding to the fault alarm information according to the account information obtained by the obtaining module 101; wherein, the user classification includes: user group and operation and maintenance group, and the user group is used to indicate that the user can solve the fault alarm For the fault corresponding to the information, the operation and maintenance group is used to indicate that the user cannot solve the fault corresponding to the fault alarm information.

The processing module 102 is further configured to determine the fault classification of the fault alarm information according to the account information of the user account corresponding to the fault alarm information obtained by the obtaining module 101 and the fault alarm information obtained by the obtaining module 101; wherein, the fault classification includes: user fault group and the operation and maintenance fault group, the user fault group is used to indicate that the user can solve the fault corresponding to the fault alarm information, and the operation and maintenance fault group is used to indicate that the user cannot solve the fault corresponding to the fault alarm information.

The processing module 102 is further configured to control the sending module 103 when it is determined that the user of the user account corresponding to the fault alarm information acquired by the acquiring module 101 is classified as a user group, and the fault of the fault alarm information acquired by the acquiring module 101 is classified as a user fault group. Send user prompt information to the UE bound to the user account; wherein, the user prompt information carries a solution to the fault corresponding to the fault alarm information.

Optionally, the processing module 102 is further configured to determine that the user of the user account corresponding to the fault alarm information acquired by the acquisition module 101 is classified as an operation and maintenance group, and the fault of the fault alarm information acquired by the acquisition module 101 is classified as a user failure group, Or the user of the user account corresponding to the fault alarm information acquired by the acquiring module 101 is classified as a user group, and the fault of the fault alarm information acquired by the acquiring module 101 is classified as an operation and maintenance fault group, or the user corresponding to the fault alarm information acquired by the acquiring module 101 The user of the account is classified as an operation and maintenance group, and when the fault of the fault alarm information acquired by the acquisition module 101 is classified as an operation and maintenance fault group, the control sending module 103 sends the operation and maintenance prompt information to the UE used by the operation and maintenance personnel; wherein, the operation and maintenance prompt The information carries fault alarm information.

Optionally, the account information includes at least one or more of the following: whether the user account is registered with the mobile phone business hall APP, the number of times the user uses the mobile phone business hall APP within a preset time period, whether the user account is registered with the gateway APP, and whether the user is registered with the mobile phone business hall APP. Set the number of times the gateway APP is used in the time period; the processing module 102 is specifically used to register the mobile phone business hall APP according to the user account obtained by the acquisition module 101, the number of times the user uses the mobile phone business hall APP in the preset time period, whether the user account Register the gateway APP, the number of times the user uses the gateway APP within a preset time period and the account information value table to determine the score of the user account corresponding to the fault alarm information; the processing module 102 is specifically used to determine the fault alarm obtained by the acquisition module 101 When the score of the user account corresponding to the information is greater than the score threshold, it is determined that the user of the user account corresponding to the fault alarm information is classified as a user group; the processing module 102 is specifically used to determine the score of the user account corresponding to the fault alarm information obtained by the acquisition module 101 When it is less than or equal to the score threshold, it is determined that the user of the user account corresponding to the fault alarm information is classified as an operation and maintenance group.

Optionally, the processing module 102 is specifically configured to determine whether the corresponding opened service in the fault alarm information is normal according to the account information of the user account corresponding to the fault alarm information obtained by the acquisition module 101; When the corresponding business in the fault alarm information acquired by the acquisition module 101 is abnormal, it is determined that the fault of the fault alarm information is classified as a user failure group; the processing module 102 is also used to determine that the corresponding business in the fault alarm information acquired by the acquisition module 101 is normal , determine the fault cause causing the fault alarm information; the processing module 102 is further configured to determine the fault classification of the fault alarm information according to the determined fault cause causing the fault alarm information and the fault classification table.

It can be seen from the above scheme that the network fault alarm processing method provided by the embodiment of the present invention does not require the operation and maintenance personnel to come to solve each fault alarm information, but according to the account information of the user account corresponding to the fault alarm information, the fault alarm information The corresponding user account is used to classify users; at the same time, according to the account information and fault alarm information, the fault alarm information is classified into faults; thus when it is determined that the user account corresponding to the fault alarm information is classified as a group that can be automatically operated and maintained, and the fault When the fault of the alarm information is classified as an automatic operation and maintenance group, a user prompt message carrying a solution to the fault corresponding to the fault alarm information is sent to the UE bound to the user account, so that the user can solve the problem by himself according to the solution displayed by the UE. The faults corresponding to the fault alarm information ensure the user experience; at the same time, because the user can solve some faults corresponding to the fault alarm information through the solution displayed by the UE, which reduces the total number of fault alarm information that the operation and maintenance personnel need to solve. Adding additional operation and maintenance personnel to ensure user experience reduces the cost of operation and maintenance; solves the problem that operators need to add more operation and maintenance personnel to deal with the increasing number of fault alarms of network element equipment in the existing technology Ensure that each fault alarm can be resolved in time to ensure the user's experience.

Embodiment three

An embodiment of the present invention provides a network system, as shown in FIG. 8 , including: a set-top box 1, a gateway 2, an OLT device 3, a BRAS device 4, an RMS platform 5, a BOSS system 6, and any one of the processes provided in Embodiment 2 device 10. For the specific processing device 10, reference may be made to the relevant description in the second device embodiment above, and details are not repeated here.

The above is only a specific embodiment of the present invention, but the scope of protection of the present invention is not limited thereto. Anyone skilled in the art can easily think of changes or substitutions within the technical scope disclosed in the present invention. Should be covered within the protection scope of the present invention. Therefore, the protection scope of the present invention should be determined by the protection scope of the claims.

Claims (9)

1. A processing method for network failure alarm is characterized by comprising the following steps:

acquiring fault alarm information of a link to be detected;

acquiring account information of a user account corresponding to the fault alarm information in the BOSS system;

determining the user classification of the user account corresponding to the fault alarm information according to the account information; wherein the user classification includes: the user group is used for indicating that the user can solve the fault corresponding to the fault alarm information, and the operation and maintenance group is used for indicating that the user cannot solve the fault corresponding to the fault alarm information;

determining fault classification of the fault alarm information according to account information of a user account corresponding to the fault alarm information and the fault alarm information; wherein the fault classification includes: the user fault group is used for indicating that a user can solve the fault corresponding to the fault alarm information, and the operation and maintenance fault group is used for indicating that the user cannot solve the fault corresponding to the fault alarm information;

when it is determined that the user of the user account corresponding to the fault alarm information is classified as a user group and the fault of the fault alarm information is classified as a user fault group, sending user prompt information to the UE bound with the user account; and the user prompt information carries a solution of the fault corresponding to the fault alarm information.

2. The method of claim 1, further comprising:

when it is determined that the user of the user account corresponding to the fault alarm information is classified into an operation and maintenance group, and the fault of the fault alarm information is classified into a user fault group, or the user of the user account corresponding to the fault alarm information is classified into a user group, and the fault of the fault alarm information is classified into an operation and maintenance fault group, or the user of the user account corresponding to the fault alarm information is classified into an operation and maintenance group, and the fault of the fault alarm information is classified into an operation and maintenance fault group, sending operation and maintenance prompt information to UE (user equipment) used by operation and maintenance personnel; and the operation and maintenance prompt information carries the fault alarm information.

3. The method of claim 1, wherein the account information includes at least one or more of: whether a user account registers a mobile phone business hall APP, the times of using the mobile phone business hall APP by the user in a preset time period, whether the user account registers a gateway APP and the times of using the gateway APP by the user in the preset time period;

determining the user classification of the user account corresponding to the fault alarm information according to the account information, wherein the determining the user classification of the user account corresponding to the fault alarm information comprises the following steps:

determining the score of a user account corresponding to the fault alarm information according to whether the user account registers a mobile phone business hall APP, the times of using the mobile phone business hall APP by the user in a preset time period, whether the user account registers a gateway APP, the times of using the gateway APP by the user in the preset time period and an account information value-taking table;

when the score of the user account corresponding to the fault alarm information is determined to be larger than a score threshold value, determining that the user of the user account corresponding to the fault alarm information is classified into a user group;

and when the score of the user account corresponding to the fault alarm information is determined to be smaller than or equal to the score threshold, determining that the user of the user account corresponding to the fault alarm information is classified into an operation and maintenance group.

4. The method according to claim 1, wherein the determining the fault classification of the fault alarm information according to the account information of the user account corresponding to the fault alarm information and the fault alarm information comprises:

determining whether the corresponding service in the fault alarm information is normal or not according to the account information of the user account corresponding to the fault alarm information;

when determining that the corresponding service in the fault alarm information is abnormal, determining that the fault of the fault alarm information is classified into a user fault group;

when the corresponding service in the fault alarm information is determined to be normal, determining a fault reason causing the fault alarm information;

and determining the fault classification of the fault alarm information according to the determined fault reason causing the fault alarm information and a fault classification table.

5. A processing apparatus for network fault alarm, comprising:

the acquisition module is used for acquiring fault alarm information of the link to be detected;

the acquisition module is further used for acquiring account information of a user account corresponding to the fault alarm information in the BOSS system;

the processing module is used for determining the user classification of the user account corresponding to the fault alarm information according to the account information acquired by the acquisition module; wherein the user classification includes: the user group is used for indicating that the user can solve the fault corresponding to the fault alarm information, and the operation and maintenance group is used for indicating that the user cannot solve the fault corresponding to the fault alarm information;

the processing module is further configured to determine a fault classification of the fault alarm information according to the account information of the user account corresponding to the fault alarm information acquired by the acquisition module and the fault alarm information acquired by the acquisition module; wherein the fault classification includes: the user fault group is used for indicating that a user can solve the fault corresponding to the fault alarm information, and the operation and maintenance fault group is used for indicating that the user cannot solve the fault corresponding to the fault alarm information;

the processing module is further configured to control the sending module to send user prompt information to the UE bound to the user account when it is determined that the user of the user account corresponding to the failure alarm information acquired by the acquiring module is classified as a user group and the failure of the failure alarm information acquired by the acquiring module is classified as a user failure group; and the user prompt information carries a solution of the fault corresponding to the fault alarm information.

6. The processing device according to claim 5, wherein the processing module is further configured to, when it is determined that the user of the user account corresponding to the failure alarm information acquired by the acquisition module is classified as an operation and maintenance group, and the failure of the failure alarm information acquired by the acquisition module is classified into a user failure group, or the user of the user account corresponding to the fault alarm information acquired by the acquisition module is classified into a user group, and the fault of the fault alarm information acquired by the acquisition module is classified into an operation and maintenance fault group, or the user of the user account corresponding to the fault alarm information acquired by the acquisition module is classified into an operation and maintenance group, when the fault of the fault alarm information acquired by the acquisition module is classified into an operation and maintenance fault group, controlling the sending module to send operation and maintenance prompt information to UE (user equipment) used by operation and maintenance personnel; and the operation and maintenance prompt information carries the fault alarm information.

7. The processing apparatus as claimed in claim 5, wherein the account information includes at least one or more of: whether a user account registers a mobile phone business hall APP, the times of using the mobile phone business hall APP by the user in a preset time period, whether the user account registers a gateway APP and the times of using the gateway APP by the user in the preset time period;

the processing module is specifically configured to determine a score of the user account corresponding to the fault alarm information according to whether the user account acquired by the acquisition module registers the mobile phone business hall APP, the number of times that the user uses the mobile phone business hall APP within a preset time period, whether the user account registers the gateway APP, the number of times that the user uses the gateway APP within the preset time period, and an account information value-taking table;

the processing module is specifically configured to determine that the user of the user account corresponding to the fault alarm information is classified as a user group when it is determined that the score of the user account corresponding to the fault alarm information acquired by the acquisition module is greater than a score threshold;

the processing module is specifically configured to determine that the user of the user account corresponding to the fault alarm information is classified as an operation and maintenance group when it is determined that the score of the user account corresponding to the fault alarm information acquired by the acquisition module is smaller than or equal to the score threshold.

8. The processing device according to claim 5, wherein the processing module is specifically configured to determine whether a corresponding activated service in the fault alarm information is normal according to the account information of the user account corresponding to the fault alarm information acquired by the acquisition module;

the processing module is further configured to determine that the fault of the fault alarm information is classified as a user fault group when it is determined that the corresponding service in the fault alarm information acquired by the acquisition module is abnormal;

the processing module is further configured to determine a fault reason causing the fault alarm information when it is determined that the corresponding service in the fault alarm information acquired by the acquisition module is normal;

and the processing module is also used for determining the fault classification of the fault alarm information according to the determined fault reason causing the fault alarm information and the fault classification table.

9. A network system, comprising: set-top box, gateway, OLT device, BRAS device, RMS platform, BOSS system and processing means according to any of claims 5 to 8.