CN108564280A - Worksheet processing classification maintenance unit based on history maintenance record - Google Patents
Worksheet processing classification maintenance unit based on history maintenance record Download PDFInfo
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- CN108564280A CN108564280A CN201810329132.7A CN201810329132A CN108564280A CN 108564280 A CN108564280 A CN 108564280A CN 201810329132 A CN201810329132 A CN 201810329132A CN 108564280 A CN108564280 A CN 108564280A
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Abstract
Worksheet processing based on history maintenance record is classified maintenance unit, for being predicted simultaneously to assign suitable maintenance personal accordingly to reporting equipment possible breakdown for repairment, including：Record storage portion；Communication unit；Similar repairing information search part；Probability statistics calculating part；Frequency statistics calculating part；Time retrieves calculating part；Analyze determination unit；Maintenance personal's information storage part；Repair search part；Time search part；Worksheet processing information generation unit.The probability of occurrence of the physical fault corresponding to failure can be reported for repairment according to some in history maintenance record, judgement is compared in the frequency of occurrences, to automatically derive the current possible breakdown for reporting failure for repairment, and it is matched according to the responsible failure that can be repaired and attendance time of pre-stored maintenance personal, the maintenance time that the maintenance personal for being suitble to repair to report failure for repairment is obtained according to matching result solves and relies on the unmatched various drawbacks of maintenance personal caused by administrative staff's random arrangement in the prior art.
Description
Technical field
The present invention relates to a kind of repair worksheet processing devices, belong to computer realm.
Background technology
Inside university, especially inside the university with plurality of devices, some equipment often break down, after needing
Diligent guarantee department goes to repair.
It typically reports for repairment, maintenance process is such：When certain equipment breaks down, user just by phone or
Logistics department is informed in the title of faulty equipment, position by the means such as the network platform, while by the fault condition on surface：Such as computer
Booting blue screen, booting computer is reactionless, unexpected blank screen etc. also informs maintenance department to computer in use, then leaves repair
Time and contact method and contact person.Logistics department reports situation for repairment according to the equipment reported for repairment, at random or according to oneself
Previous experience place under repair personnel, which visit, to place under repair.
But random place under repair personnel place under repair, and have not both been likely to result in the scope of repairing course of failure and repairman not
Match so that equipment cannot be repaired correctly or need in addition to substitute to repair；The repairman for being also possible to arrange has other
Repair assignment can not delay and report for repairment in the wanting to place under repair in seeking time of the personnel of reporting for repairment.
Although maintenance personal, can be big according to specific failure title and the experience of oneself after being connected to maintenance task
What is caused expects the possible fault condition of the superficial failure, then according to and check at the scene after debugging can accurate judgement it is former
Barrier, and repaired accordingly.
But in practice, can also find that failure is cumbersome and needs that warehouse is gone to stock up again, need make a trip, when waste
Between, especially for large-scale unit, when equipment is more, the maintenance personal often sent at random can not repair
It is actual to report failure for repairment.
Invention content
The present invention is former in order to solve reporting for repairment for the above-mentioned only phenomenon of the failure provided according to the user reported for repairment when reporting for repairment
Barrier the problem of can not accurately knowing physical fault, the present invention is based on the big datas that history is reported for repairment to be predicted thus, according to
Past historical data carries out to predict the possible breakdown reported for repairment according to the failure that can be repaired and attendance time of maintenance personal
Matching, that is, realize and report the prediction of failure and the matching of maintenance personal and assignment for repairment.
The worksheet processing that the present invention provides a kind of based on history maintenance record is classified maintenance unit, for may to reporting equipment for repairment
Failure predicted simultaneously to assign suitable maintenance personal accordingly, including：Record storage portion, all repairs for storage device are remembered
Record, the maintenance record include that uniquely corresponding EIC equipment identification code, the failure time of occurrence of the equipment, the equipment are reported for repairment with equipment
The physical fault of failure and the equipment；Communication unit, for obtaining external repairing information, which includes reporting equipment for repairment
EIC equipment identification code, the failure time of occurrence for reporting failure and the equipment for repairment of the equipment, specified maintenance time, equipment place,
It reports contact method for repairment, report contact person for repairment；Similar repairing information search part obtains in the current repairing information received from communication unit
It reports the EIC equipment identification code of equipment for repairment and reports failure for repairment, and correspondence retrieves and the EIC equipment identification code phase from the record storage portion
Corresponding all same categories of device and its report for repairment failure with it is presently described report for repairment failure it is identical it is similar report historical record for repairment, should
The similar historical record that reports for repairment includes the corresponding failure time of occurrence, described reports failure and the physical fault for repairment；Probability
Calculating part is counted, the similar physical fault reported for repairment in historical record is subjected to statistic of classification, and this is calculated and reports for repairment under failure
Each physical fault probability of occurrence；Frequency statistics calculating part is divided the similar physical fault reported for repairment in historical record
Class counts, and the frequency of occurrences of each physical fault reported for repairment under failure is calculated；Time retrieves calculating part, is deposited from record
All failure time of occurrence corresponding with the EIC equipment identification code are retrieved in storage portion, and will be in all failure time of occurrence
The last time and current repairing information in failure time of occurrence be calculated that report fault time for repairment poor；Point
Analyse determination unit, the frequency of occurrences for reporting the physical fault corresponding to failure for repairment and probability of occurrence in current repairing information and report
Repair on the basis of fault time difference according to judgment rule, carry out analysis judgement obtain in current repairing information report equipment for repairment can
It can failure；Maintenance personal's information storage part is stored with the identity code of all maintenance personals, corresponding repair correspondent party
The responsible failure and attendance time that formula, correspondence can repair；Search part is repaired, according to the possible breakdown predicted, carries out event
Barrier matching retrieves the identity code for the maintenance personal that can repair the failure；Time search part, from repair search part retrieval
Attendance time is further retrieved in the maintenance personal that can repair the failure haveing with current specified maintenance time to match
Maintenance personal, which is current worksheet processing maintenance personal；Worksheet processing information generation unit, will be in current repairing information
EIC equipment identification code, equipment report for repairment failure, equipment failure time of occurrence, specified maintenance time, equipment place, report contact for repairment
Mode, the identity code of maintenance personal for reporting contact person and worksheet processing maintenance personal for repairment, corresponding repair contact method, to should be able to
The responsible failure and attendance time enough repaired, which are integrated, generates worksheet processing information.
Worksheet processing classification maintenance unit provided by the invention based on history maintenance record, can also have the feature that,
Further include：Typing portion is recorded, the reality found after overhauling on the spot is carried out to the equipment of reporting for repairment in current repairing information for inputting
Border failure, and the physical fault is corresponded in storage to storage part.
Worksheet processing classification maintenance unit provided by the invention based on history maintenance record, can also have the feature that：
Wherein, EIC equipment identification code includes device class coding and equipment serial number, and similar repairing information search part is that identification extraction equipment is known
The equipment that device class in other code encodes to be retrieved to obtain all same categories of device corresponding with the EIC equipment identification code
Then identification code retrieves corresponding failure time of occurrence further according to these EIC equipment identification codes, reports failure and physical fault for repairment
Similar report historical record for repairment.
Worksheet processing classification maintenance unit provided by the invention based on history maintenance record, can also have the feature that：
Wherein, judgment rule includes the following steps：
The first step, sequence are suitable according to probability size by the probability of occurrence data of each physical fault and the physical fault
Sequence is ranked up；
Second step, judges whether the probability of occurrence numerical value of sequence first is greater than or equal to a%, if it is just directly prediction should
The physical fault of sequence first is this possible breakdown for reporting for repairment and end, is walked if not third is then entered；
Third walks, and whether further judges the probability of occurrence numerical value of sequence first more than or equal to b%, if it is being put into
4th step, if not being put into the 5th step；
4th step further judges the frequency of occurrences for reporting fault time difference and the physical fault of sequence first for repairment, when reporting for repairment
When fault time difference is within the scope of the frequency of occurrences, just directly predict that the physical fault of the sequence first is the possibility event that this is reported for repairment
Barrier, if not then into the 5th step；
5th step calculates and reports the frequency of occurrences that fault time difference reports failure corresponding all physical faults for repairment with such for repairment
Difference；
The physical fault of difference minimum is directly regarded as this possible breakdown reported for repairment by the 6th step,
a>b>10。
Worksheet processing classification maintenance unit provided by the invention based on history maintenance record, can also have the feature that：
Wherein, a is greater than or equal to 50, b and is greater than or equal to 20.
Worksheet processing classification maintenance unit provided by the invention based on history maintenance record, can also have the feature that：
Wherein, worksheet processing information is sent to repair people by communication unit also according to the repair contact method of the maintenance personal in worksheet processing information
Member, and worksheet processing information is sent to reports contact person for repairment according to the contact method that reports for repairment for reporting equipment for repairment in worksheet processing information.
Worksheet processing classification maintenance unit provided by the invention based on history maintenance record, can also have the feature that：
Wherein, repair contact method is the phone number of maintenance personal, and it is the phone number for reporting contact person for repairment to report contact method for repairment, communication
Portion includes short message sending unit, for being sent to by way of SMS in the mobile phone of corresponding phone number.
Worksheet processing classification maintenance unit provided by the invention based on history maintenance record, can also have the feature that：
Wherein, record storage portion is also stored with treatment measures corresponding with physical fault.
Worksheet processing classification maintenance unit provided by the invention based on history maintenance record, can also have the feature that,
Further include:Maintenance cost Department of Statistics replaces determination unit, wherein the also corresponding value for being stored with equipment in record storage portion, maintenance cost
With Department of Statistics count some EIC equipment identification code corresponding to equipment the number that occurs of physical fault, and calculated according to set price
The repair for the physical fault having occurred and that is spent, and when the repair of equipment spends the value more than or equal to the equipment, replacement is sentenced
Determine portion and decides that the equipment is state to be replaced.
Worksheet processing classification maintenance unit provided by the invention based on history maintenance record, can also have the feature that,
Further include:Prompting portion is replaced, for generating prompting message according to the judgement result for replacing determination unit, is allowed at administrative staff
Reason.
The effect of invention
Classified maintenance unit according to worksheet processing according to the present invention based on history maintenance record, for can to reporting equipment for repairment
Energy failure is predicted simultaneously to assign suitable maintenance personal accordingly, because all of storage device are capable of in the record storage portion having
Include with equipment uniquely corresponding EIC equipment identification code, the failure time of occurrence of the equipment, the equipment report failure for repairment and this sets
Standby physical fault maintenance record；The communication unit having can obtain it is external include the EIC equipment identification code for reporting equipment for repairment, this sets
The standby failure time of occurrence for reporting failure and the equipment for repairment, equipment place, reports contact method for repairment, reports for repairment at specified maintenance time
The repairing information of contact person；It is obtained in the current repairing information that the similar repairing information search part having can be received from communication unit
It takes the EIC equipment identification code for reporting equipment for repairment and reports failure for repairment, and correspondence retrieves and the EIC equipment identification code from the record storage portion
Corresponding all same categories of device and its report for repairment failure with it is presently described report for repairment failure it is identical it is similar report historical record for repairment,
This is similar to report historical record for repairment and includes the corresponding failure time of occurrence, described reports failure and the physical fault for repairment；Tool
The similar physical fault reported for repairment in historical record can be carried out statistic of classification by some probability statistics calculating parts, and this is calculated
Report the probability of occurrence of each physical fault under failure for repairment；The frequency statistics calculating part having can report historical record for repairment by similar
In physical fault carry out statistic of classification, and the frequency of occurrences of each physical fault reported for repairment under failure is calculated；Have
Time retrieval calculating part can retrieve all failure corresponding with the EIC equipment identification code from record storage portion and occur
Time, and by the failure time of occurrence in the last time and current repairing information in all failure time of occurrence
Be calculated that report fault time for repairment poor；It is right that the analysis determination unit having can report failure institute for repairment in current repairing information
It the frequency of occurrences and probability of occurrence of the physical fault answered and reports for repairment on the basis of fault time difference according to judgment rule, is divided
Analysis judgement obtains the possible breakdown for reporting equipment for repairment in current repairing information；The maintenance personal's information storage part storage having is
Responsible failure that the identity code of some maintenance personals, corresponding repair contact method, correspondence can repair and when turning out for work
Between；The repair search part having can be according to the possible breakdown predicted, and progress Trouble Match, which retrieves, can repair the failure
Maintenance personal identity code；What the time search part having can be retrieved from repair search part can repair the failure
Maintenance personal in further retrieve the maintenance personal that attendance time matches with current specified maintenance time, repair people
The as current worksheet processing maintenance personal of member；The worksheet processing information generation unit having can identify the equipment in current repairing information
Code, equipment report for repairment failure, equipment failure time of occurrence, specified maintenance time, equipment place, report contact method for repairment, report for repairment
The identity code of the maintenance personal of contact person and worksheet processing maintenance personal, corresponding repair contact method, correspondence can repair
It is responsible for failure and attendance time is integrated and generates worksheet processing information, so, the worksheet processing classification of the invention based on history maintenance record
Maintenance unit can report the probability of occurrence of the physical fault corresponding to failure for repairment according to some in history maintenance record, frequency occurs
Judgement is compared in rate, to automatically derive the current possible breakdown reported for repairment corresponding to failure, that is, completes to reporting failure for repairment
The forecast based on history maintenance record, and according to the responsible failure that can be repaired of pre-stored maintenance personal and go out
The diligent time is matched, and the maintenance time for the maintenance personal for being suitble to repair to report failure for repairment is obtained according to matching result, is solved existing
Have in technology by the unmatched various drawbacks of maintenance personal caused by administrative staff's random arrangement.
Description of the drawings
Fig. 1 is the composition frame chart of the worksheet processing classification maintenance unit based on history maintenance record in the embodiment of the present invention；
Fig. 2 is the schematic diagram of the identification information of the record storage portion storage in the embodiment of the present invention；
Fig. 3 is the schematic diagram for the repairing information that the communication unit in the embodiment of the present invention receives；
Fig. 4 is that the similar historical record that reports for repairment that the similar repairing information search part in the embodiment of the present invention retrieves is retrieved
As a result schematic diagram；
Fig. 5 is the probability of occurrence for the physical fault that the probability statistics calculating part in the embodiment of the present invention is calculated
As a result schematic diagram；
Fig. 6 is the probability of occurrence for the physical fault that the frequency statistics calculating part in the embodiment of the present invention is calculated
As a result schematic diagram；
Fig. 7 is the schematic diagram of the probability size ranking results in the embodiment of the present invention；
Fig. 8 is current 20170908 booting blue screen prediction result schematic diagram；
Fig. 9 is the ascending ranking results of the frequency and the difference for reporting fault time difference for repairment in the embodiment of the present invention
Schematic diagram；
The maintenance personal of the positions Figure 10 maintenance personal's information warehousing department storage arranges an order according to class and grade rota schematic diagram；
Figure 11 is the schematic diagram for the worksheet processing information that worksheet processing information generation unit generates；
Figure 12 is the schematic diagram of the information in the updated record storage portion in the embodiment of the present invention；And
Figure 13 is that the repair of 01230036 PC machine cut-off till now in the embodiment of the present invention spends statistical result
Schematic diagram.
Specific implementation mode
It is real below in order to make the technical means, the creative features, the aims and the efficiencies achieved by the present invention be easy to understand
Apply structure, composition, application method of the example combination attached drawing to the worksheet processing classification maintenance unit based on history maintenance record of the present invention
It is specifically addressed.
Fig. 1 is the composition frame chart of the worksheet processing classification maintenance unit based on history maintenance record in the embodiment of the present invention.
As shown in Figure 1, the worksheet processing classification maintenance unit 100 based on history maintenance record includes record storage portion 101, communication
Portion 102, similar repairing information search part 103, probability statistics calculating part 104, frequency statistics calculating part 105, time retrieval calculate
Portion 106, analysis determination unit 107, maintenance personal's information storage part 108, repair search part 109, time search part 110, worksheet processing letter
Generating unit 111 is ceased, record typing portion 112, maintenance cost Department of Statistics 113, determination unit 114 is replaced, replaces prompting portion 115 and control
Portion 116 processed.
Fig. 2 is the schematic diagram of the identification information of the record storage portion storage in the embodiment of the present invention.
Record storage portion 101 is used for all maintenance records of storage device, which includes uniquely corresponding with equipment
EIC equipment identification code, the failure time of occurrence of the equipment, the equipment report for repairment failure, report for repairment contact person, report for repairment contact method with
And the equipment physical fault and treatment measures, repair is spent and apparatus value, the information of storage is as shown in Fig. 2, equipment is known
Other code is encoded comprising device class and equipment serial number, and identification identification code is 8 altogether in the present embodiment, and first four are identification classification
Coding, latter four are equipment serial number.
Fig. 3 is the schematic diagram for the repairing information that the communication unit in the embodiment of the present invention receives.
Communication unit 102, for being communicated, including short message sending unit 1021, for being sent out by way of SMS
In the mobile phone for giving corresponding phone number.
Communication unit 102 is used to obtain external repairing information, which includes reporting the EIC equipment identification code of equipment for repairment, being somebody's turn to do
The failure time of occurrence for reporting failure and the equipment for repairment of equipment reports contact person for repairment, reports contact method, subscription time for repairment, the report
It is as shown in Figure 3 to repair information.
Fig. 4 is that the similar historical record that reports for repairment that the similar repairing information search part in the embodiment of the present invention retrieves is retrieved
As a result schematic diagram.
Similar repairing information search part 103 obtains in the current repairing information received from communication unit and reports setting for equipment for repairment
Standby identification code and report failure for repairment, and it is corresponding retrieved from record storage portion it is corresponding with the EIC equipment identification code all similar
The failure time of occurrence of equipment reports failure for repairment and the similar of physical fault reports historical record for repairment.It is similar to report for repairment in the present embodiment
Information retrieval portion 103 is to identify that the device class in extraction equipment identification code encodes to be retrieved to obtain and the EIC equipment identification code
Then the EIC equipment identification code of corresponding all same categories of device retrieves corresponding failure further according to these EIC equipment identification codes and goes out
Between current, report failure for repairment and the similar of physical fault reports historical record for repairment, what is obtained similar reports historical record retrieval result for repairment
As shown in Figure 4.
Fig. 5 is the probability of occurrence for the physical fault that the probability statistics calculating part in the embodiment of the present invention is calculated
As a result schematic diagram.
The similar physical fault reported for repairment in historical record is carried out statistic of classification, and calculated by probability statistics calculating part 104
Report the probability of occurrence of each physical fault under failure for repairment to this.
As shown in figure 5, to this EIC equipment identification code 01230026, device class is PC machine, and the fault time reported for repairment is
20170908, it is booting blue screen to report failure for repairment, reports the physical fault of this time PC machine booting blue screen failure of the artificial Lee AB of contact for repairment
Probability statistics information.
According to the statistical information of Fig. 5 it is found that being counted by reporting day 20170908 for repairment, memory bar contact occurs not
Good, hard disk failure, virus, temperature are excessively high, other have altogether 500 times, and corresponding memory bar poor contact occurs 200 times, to answer seizure ratio
Probability is 40%；Hard disk failure occurs 100 times, is 20% to answer seizure ratio probability；Viral failure occurs 80 times, to answer seizure ratio probability
It is 16%；Temperature is excessively high to be occurred 40 times, is 8% to answer seizure ratio probability；And other failures occur 80 times, are to answer seizure ratio probability
16%.
Fig. 6 is the probability of occurrence for the physical fault that the frequency statistics calculating part in the embodiment of the present invention is calculated
As a result schematic diagram.
The similar physical fault reported for repairment in historical record is carried out statistic of classification, and calculated by frequency statistics calculating part 105
The frequency of occurrences of each physical fault under failure is reported for repairment to this, as shown in fig. 6, uniting by reporting day 20170908 for repairment
Meter, occur memory bar poor contact, hard disk failure, virus, temperature it is excessively high, other have altogether 500 times, corresponding memory bar poor contact
Occur 200 times, will occur within 10-25 days once, average 15.2 days primary；Hard disk failure occurs 100 times, will send out within 25-90 days
Raw primary, average 75.6 days primary；Viral failure occurs 80 times, will occur within 8-65 days once, and average 13.5 days primary；Temperature
It is excessively high to occur 40 times, 9-190 days will be primary, average 105.6 days are primary；And other failures occur 80 times, 10-126 days are just
It can occur once, average 78.5 days primary.
Time retrieves calculating part 106, and generic set corresponding with the EIC equipment identification code is retrieved from record storage portion
Standby all failure time of occurrence, and report the last time in all failure time of occurrence for repairment letter with current
Failure time of occurrence in breath, which be calculated, reports that fault time is poor for repairment, obtain as shown in Figure 4 be exactly retrieval obtain with
All failure time of occurrence of the corresponding generic equipment of the EIC equipment identification code, wherein the last time are recorded as
" poor contact of the booting blue screen memory bar of 01230369PC machines 20170825 ", then report fault time difference for repairment and arrived for 20170908
20170825 difference is 14 days.
Analyze determination unit 107, the frequency of occurrences for reporting the physical fault corresponding to failure for repairment in current repairing information and
It probability of occurrence and reports for repairment on the basis of fault time difference according to judgment rule, carries out analysis judgement and obtain in current repairing information
The possible breakdown for reporting equipment for repairment.
Fig. 7 is the schematic diagram of the probability size ranking results in the embodiment of the present invention.
Wherein, judgment rule includes the following steps：
The first step, sequence are suitable according to probability size by the probability of occurrence data of each physical fault and the physical fault
Sequence is ranked up, and thus obtains the ranking results of Fig. 7, it is found that this reports failure for repairment corresponding to booting blue screen, physical fault
Probability of occurrence size order be respectively memory bar poor contact, hard disk failure, virus, temperature it is excessively high, other, wherein maximum probability
Failure be memory bar poor contact, probability of happening 40%.
Second step, judges whether the probability of occurrence numerical value of sequence first is greater than or equal to a%, if it is just directly prediction should
The physical fault of sequence first is this possible breakdown for reporting for repairment and end, is walked if not third is then entered.In the present embodiment,
a>b>10, report failure for repairment in this booting blue screen, a 50, b 20, it is clear that the failure of maximum probability is memory bar contact
Bad probability of happening 40% is less than 50%, so needing to enter third step.
Third walks, and whether further judges the probability of occurrence numerical value of sequence first more than or equal to b%, if it is being put into
4th step, if not being put into the 5th step.Obvious 40% is greater than 20%, so into the 4th step.
Fig. 8 is current 20170908 booting blue screen prediction result schematic diagram.
4th step further judges the frequency of occurrences for reporting fault time difference and the physical fault of sequence first for repairment, when reporting for repairment
When fault time difference is within the scope of the frequency of occurrences, just directly predict that the physical fault of the sequence first is the possibility event that this is reported for repairment
Barrier, if not then into the 5th step.As shown in fig. 6, it is 14 days to report fault time difference for repairment, within the scope of corresponding 10-25 days,
So directly judging that the possible breakdown for reporting failure for repairment of this booting blue screen is memory bar poor contact, obtained possible breakdown is pre-
The results are shown in Figure 8 for survey.
Fig. 9 is the ascending ranking results of the frequency and the difference for reporting fault time difference for repairment in the embodiment of the present invention
Schematic diagram.
5th step calculates and reports the frequency of occurrences that fault time difference reports failure corresponding all physical faults for repairment with such for repairment
Difference.
This step is exactly that will report the average frequency that fault time poors in 14 days failure-frequencies with each physical fault for repairment
Number of days carries out seeking difference operation, by taking the frequency that Fig. 6 occurs as an example, can obtain ranking results shown in Fig. 9, wherein memory bar connects
The calculating formula for touching undesirable difference is 15.2-14=1.2 days, and the rest may be inferred by analogy.
The physical fault of difference minimum is directly regarded as this possible breakdown reported for repairment by the 6th step.According to Fig. 9 displayings
Ranking results determine failure of the minimum viral failure as prediction.
The maintenance personal of the positions Figure 10 maintenance personal's information warehousing department storage arranges an order according to class and grade rota schematic diagram.
Maintenance personal's information storage part 108 is stored with identity code, the corresponding repair contact of all maintenance personals
The responsible failure and attendance time that mode, correspondence can repair, it is specifically as shown in Figure 10 to arrange an order according to class and grade shown in rota, with Monday
For " memory bar poor contact WX05 01234546789 " in the 7-13 in the morning, the memory bar being responsible in PC machine contact is indicated
On duty in master worker's on Monday this period of morning 7-13 of bad error repair, contact method is cell-phone number
01213456789.For relatively large unit, the maintenance personal of a certain specific fault of repair may not be in the same period
One, in this case, the table in Figure 10 just becomes more sophisticated, but is also only added behind the same failure multiple
Maintenance personal and corresponding contact cell-phone number.
Search part 109 is repaired, according to the possible breakdown predicted, progress Trouble Match, which retrieves, can repair the failure
The identity code of maintenance personal.Shown according to fig. 3 repair subscription time be 20170911 (this day is Monday) and
Memory bar poor contact when the possible breakdown of the PC machine booting blue screen failure of Fig. 8 predictions, uses " memory poor contact " to be examined
Rope, such failure can be handled by obtaining two maintenance personals of WX04 and WX05.
Time search part 110 is further examined from the maintenance personal that can repair the failure that repair search part retrieves
Rope goes out the maintenance personal that attendance time matches with current specified maintenance time, which is that current worksheet processing is repaired
Personnel.The subscription time further shown according to fig. 3 is the morning, it is known that it is WX05 that this, which reports suitable maintenance personal for repairment,.
Figure 11 is the schematic diagram for the worksheet processing information that worksheet processing information generation unit generates.
Worksheet processing information generation unit 111 reports the EIC equipment identification code in current repairing information, equipment for repairment failure, equipment
Failure time of occurrence, specified maintenance time, equipment place, report contact method for repairment, report contact person for repairment and worksheet processing maintenance personal
The responsible failure and attendance time that the identity code of maintenance personal, corresponding repair contact method, correspondence can repair are whole
Symphysis is at worksheet processing information, as shown in figure 11.
Worksheet processing information is sent to the repair by communication unit 102 according to the repair contact method of the maintenance personal in worksheet processing information
Personnel, and worksheet processing information is sent to reports contact person for repairment according to the contact method that reports for repairment for reporting equipment for repairment in worksheet processing information.This reality
It applies in example, is to be sent to corresponding phone number in such a way that the short message sending unit 1021 of communication unit 102 is by SMS
Mobile phone in.
Maintenance personal is prepared (tool and part) according to the possible breakdown of prediction, by the worksheet processing information that receives
Report contact person for repairment and contact method contacts, to report for repairment device context in current repairing information report for repairment equipment carry out
Field review finds physical fault, and places under repair.
Figure 12 is the schematic diagram of the information in the updated record storage portion in the embodiment of the present invention.
Typing portion 112 is recorded, the equipment of reporting for repairment in current repairing information is overhauled on the spot for inputting maintenance personal
The physical fault found afterwards, and the physical fault is corresponded in storage to record storage portion.
Maintenance personal is according to the failure of prediction：RAM card poor contact and the corresponding memory bar needed replacing are to scene
After checking, it is found that the physical fault of this booting blue screen is exactly memory bar damage, directly replace, corresponding maintenance personal
Typing is carried out by recording typing portion 108 and corresponding input interface, and stores update and obtains the updated note such as Figure 12
The information in address book stored portion.
Figure 13 is that the repair of 01230036 PC machine cut-off till now in the embodiment of the present invention spends statistical result
Schematic diagram.
Maintenance cost Department of Statistics 113 counts the number that the physical fault of the equipment corresponding to some EIC equipment identification code occurs,
And the repair that the physical fault having occurred and that is calculated according to set price is spent.By taking the PC machine of EIC equipment identification code 01230036 as an example
It has obtained spending statistical information such as the repair of Figure 13.
When the repair of equipment spends the value more than or equal to the equipment, replaces determination unit 114 and decide that the equipment is
State to be replaced.As shown in figure 13, it is 923 that statistics, which obtains the maintenance cost for the PC machine that EIC equipment identification code is 01230036, is not had
More than the apparatus value of the equipment.
Prompting portion 115 is replaced, for generating prompting message according to the judgement result for replacing determination unit, administrative staff is allowed to carry out
Processing.
Control unit 116, for being controlled.
In above-described embodiment, it is by taking large-scale school as an example to report equipment for repairment, these equipment include mainly just office equipment and instrument
Device equipment, and office equipment includes personal computer, server, printer, facsimile machine, duplicator, all-in-one machine.
Below in conjunction with the repair operation for the Maintenance forecast device based on history maintenance record being described in detail in the present embodiment
Process and step.
The communication unit 102 of step S1, Maintenance forecast device 100 obtain external repairing information.
Step S2 is obtained from current repairing information and is reported the EIC equipment identification code of equipment for repairment and report failure for repairment, and corresponding from institute
State retrieved in record storage portion all same categories of device corresponding with the EIC equipment identification code and its report for repairment failure with it is current
It is described report for repairment failure it is identical it is similar report historical record for repairment, this is similar when to report historical record for repairment include that the corresponding failure occurs
Between, described report failure and the physical fault for repairment.
The similar physical fault reported for repairment in historical record is carried out statistic of classification, and this is calculated and reports event for repairment by step S3
The probability of occurrence of each physical fault under barrier.
The similar physical fault reported for repairment in historical record is carried out statistic of classification, and this is calculated and reports event for repairment by step S4
The frequency of occurrences of each physical fault under barrier.
Step S5 retrieves all failure time of occurrence of generic equipment corresponding with the EIC equipment identification code, and
Failure time of occurrence in the last time and current repairing information in all failure time of occurrence is counted
It is poor that calculation obtains reporting fault time for repairment.
Step S6 carries out the probability of occurrence data of each physical fault and the physical fault according to probability size order
Sequence.
Step S7, judges whether the probability of occurrence numerical value of sequence first is greater than or equal to 50%, if it is just directly prediction
The physical fault of the sequence first is this possible breakdown for reporting for repairment and enters step S12, if not then entering step S8.
Whether step S8, further judge the probability of occurrence numerical value of sequence first more than or equal to 20%, if it is just into
Enter step S9, if not being put into step S10.
Step S9 further judges the frequency of occurrences for reporting fault time difference and the physical fault of sequence first for repairment, when reporting for repairment
When fault time difference is within the scope of the frequency of occurrences, just directly predict that the physical fault of the sequence first is the possibility event that this is reported for repairment
Barrier, if not then entering step S10.
Step S10 is calculated and is reported the frequency of occurrences that fault time difference reports the corresponding all physical faults of failure for repairment with such for repairment
Difference.
The physical fault of difference minimum is directly regarded as this possible breakdown reported for repairment by step S11.
Step S12, communication unit 102 send worksheet processing information according to the repair contact method of the maintenance personal in worksheet processing information
It gives the maintenance personal, and worksheet processing information is sent to reports contact for repairment according to the contact method that reports for repairment for reporting equipment for repairment in worksheet processing information
People.
Step S13, maintenance personal are prepared (tool and part) according to the possible breakdown of prediction, pass through the group received
In single information report contact person for repairment and contact method contacts.
Step S14, maintenance personal is according to the possible breakdown of prediction to reporting device context for repairment to the report in current repairing information
It repaiies equipment and carries out the physical fault of maintenance discovery on the spot, and the physical fault is corresponded in storage to record storage portion.
Step S15 counts the number that the physical fault of the equipment corresponding to some EIC equipment identification code occurs, and according to predetermined
The repair for the physical fault that calculation of price has occurred and that is spent.
Step S16 replaces determination unit 114 and decides that when the repair of equipment spends the value more than or equal to the equipment
The equipment is state to be replaced.
Step S17 replaces prompting portion 115 and generates prompting message according to the judgement result for replacing determination unit 114, allows administrator
Member is handled.
The effect of embodiment
The worksheet processing classification maintenance unit based on history maintenance record involved by this hair embodiment, for being set to reporting for repairment
Standby possible breakdown is predicted simultaneously to assign suitable maintenance personal accordingly, because storage device is capable of in the record storage portion having
It is all include with equipment uniquely corresponding EIC equipment identification code, the failure time of occurrence of the equipment, the equipment report for repairment failure and
The physical fault maintenance record of the equipment；The communication unit having can obtain it is external include the EIC equipment identification code for reporting equipment for repairment,
The failure time of occurrence for reporting failure and the equipment for repairment of the equipment, specified maintenance time, equipment place, report for repairment contact method,
Report the repairing information of contact person for repairment；The current repairing information that the similar repairing information search part having can be received from communication unit
It is middle to obtain the EIC equipment identification code for reporting equipment for repairment and report failure for repairment, and corresponding retrieved from the record storage portion is known with the equipment
The other corresponding all same categories of device of code and its report failure for repairment and report that failure is identical similar to report history for repairment for repairment with presently described
Record, this is similar report for repairment historical record include the corresponding failure time of occurrence, it is described report for repairment failure and it is described practical therefore
Barrier；The similar physical fault reported for repairment in historical record can be carried out statistic of classification by the probability statistics calculating part having, and be calculated
Obtain the probability of occurrence of each physical fault reported for repairment under failure；The frequency statistics calculating part having can go through similar report for repairment
Physical fault in Records of the Historian record carries out statistic of classification, and the appearance frequency of each physical fault reported for repairment under failure is calculated
Rate；The time retrieval calculating part having can retrieve all events corresponding with the EIC equipment identification code from record storage portion
Hinder time of occurrence, and the failure in the last time and current repairing information in all failure time of occurrence is gone out
Be calculated that report fault time for repairment poor between current；The analysis determination unit having can report event for repairment in current repairing information
It the frequency of occurrences and probability of occurrence of the corresponding physical fault of barrier and reports for repairment on the basis of fault time difference according to judgment rule,
It carries out analysis judgement and obtains the possible breakdown for reporting equipment for repairment in current repairing information；The maintenance personal's information storage part having is deposited
Contain the identity code of all maintenance personals, the responsible failure that corresponding repair contact method, correspondence can repair and
Attendance time；The repair search part having can carry out Trouble Match and retrieve and can repair according to the possible breakdown predicted
The identity code of the maintenance personal of the failure；What the time search part having can be retrieved from repair search part can repair
The maintenance personal that attendance time matches with current specified maintenance time is further retrieved in the maintenance personal of the failure, it should
Maintenance personal is current worksheet processing maintenance personal；The worksheet processing information generation unit having can be by setting in current repairing information
Standby identification code, equipment report for repairment failure, equipment failure time of occurrence, specified maintenance time, equipment place, report correspondent party for repairment
Formula, the identity code of maintenance personal for reporting contact person and worksheet processing maintenance personal for repairment, corresponding repair contact method, correspondence can
The responsible failure and attendance time of repair, which are integrated, generates worksheet processing information, so, the group of the invention based on history maintenance record
Single classification maintenance unit can be reported for repairment according to some in history maintenance record the physical fault corresponding to failure probability of occurrence,
Judgement is compared in the frequency of occurrences, to automatically derive the current possible breakdown reported for repairment corresponding to failure, that is, completes to report
The forecast based on history maintenance record of failure is repaiied, and according to the responsible failure that can be repaired of pre-stored maintenance personal
And attendance time is matched, and is obtained according to matching result the maintenance time for the maintenance personal for being suitble to repair to report failure for repairment, solution
It has determined and has relied on the unmatched various drawbacks of maintenance personal caused by administrative staff's random arrangement in the prior art.
Because the Maintenance forecast device based on history maintenance record in the present embodiment also has record typing portion, can be defeated
Enter maintenance personal and the physical fault that is found after overhauling on the spot carried out to the equipment of reporting for repairment in current repairing information, and by the reality
Failure corresponds in storage to storage part, and such setting can be updated the data constantly, allowed mantenance data to record and updated, made
The probability of occurrence for reporting the physical fault corresponding to failure for repairment of certain a kind of equipment, the frequency of occurrences can be slowly to true number
Be worth it is close so that prediction result it is more acurrate.
Again because the EIC equipment identification code in the present embodiment includes device class coding and equipment serial number, and such setting is just
In being counted and identified.
Further, the judgment rule in the analytical judgment portion in the present embodiment is to combine the physical fault reported for repairment corresponding to failure
Probability of occurrence and the frequency of occurrences carry out comprehensive descision, so result can be more acurrate.
Further, communication unit can also send worksheet processing information according to the repair contact method of the maintenance personal in worksheet processing information
It gives the maintenance personal, and worksheet processing information is sent to reports contact for repairment according to the contact method that reports for repairment for reporting equipment for repairment in worksheet processing information
People, because there is this notification procedure, you can to allow the contact person that reports for repairment reported for repairment to know reporting for repairment as a result, can also carry out standard in advance
It is standby.
Further, being counted with maintenance cost based on the Maintenance forecast device of history maintenance record in the present embodiment
Portion replaces determination unit, counts the number that the physical fault of the equipment corresponding to some EIC equipment identification code occurs, and according to repair
The repair that set price calculates the physical fault having occurred and that is spent, when the repair of equipment spends the valence more than or equal to the equipment
When value, replaces determination unit and decide that the equipment is state to be replaced, replaced, without being repaired again.
The above embodiment is the preferred case of the present invention, is not intended to limit protection scope of the present invention.
Claims (10)
- The maintenance unit 1. a kind of worksheet processing based on history maintenance record is classified, for being predicted simultaneously reporting equipment possible breakdown for repairment Assign suitable maintenance personal accordingly, including：Record storage portion, all maintenance records for storing the equipment, which includes uniquely corresponding with equipment EIC equipment identification code, the failure time of occurrence of the equipment, the equipment report failure and the physical fault of the equipment for repairment；Communication unit, for obtaining external repairing information, which includes reporting that the EIC equipment identification code of equipment, this sets for repairment The standby failure time of occurrence for reporting failure and the equipment for repairment, equipment place, reports contact method for repairment, reports for repairment at specified maintenance time Contact person；Similar repairing information search part, obtains to report for repairment in the current repairing information received from the communication unit and is set described in equipment Standby identification code and it is described report failure for repairment, and correspondence retrieves institute corresponding with the EIC equipment identification code from the record storage portion Some same categories of device and its report for repairment failure with it is presently described report for repairment failure it is identical it is similar report historical record for repairment, this is similar to report for repairment Historical record includes the corresponding failure time of occurrence, described reports failure and the physical fault for repairment；The similar physical fault reported for repairment in historical record is carried out statistic of classification, and calculated by probability statistics calculating part Obtain the probability of occurrence of each physical fault reported for repairment under failure；The similar physical fault reported for repairment in historical record is carried out statistic of classification, and calculated by frequency statistics calculating part Obtain the frequency of occurrences of each physical fault reported for repairment under failure；Time retrieves calculating part, and all events corresponding with the EIC equipment identification code are retrieved from the record storage portion Hinder time of occurrence, and will be in the last time and the current repairing information in all failure time of occurrence Failure time of occurrence be calculated that report fault time for repairment poor；Analyze determination unit, in current repairing information described in report for repairment the physical fault corresponding to failure the frequency of occurrences and It probability of occurrence and reports for repairment on the basis of fault time difference according to judgment rule, carries out analysis judgement and obtain in current repairing information The possible breakdown for reporting equipment for repairment；Maintenance personal's information storage part is stored with the identity code of all maintenance personals, corresponding repair contact method, right The responsible failure and attendance time that should be able to be repaired；Search part is repaired, according to the possible breakdown predicted, Trouble Match is carried out and retrieves the repair people that can repair the failure The identity code of member；Time search part is further retrieved from the maintenance personal that can repair the failure that the repair search part retrieves The maintenance personal that attendance time matches with current specified maintenance time, the maintenance personal are that current worksheet processing repairs people Member；Worksheet processing information generation unit reports the EIC equipment identification code in current repairing information, the equipment for repairment failure, described The failure time of occurrence of equipment, the equipment place, described report contact method for repairment, described reports connection for repairment at the specified maintenance time The identity code, the corresponding repair contact method, correspondence for being the maintenance personal of people and the worksheet processing maintenance personal can The responsible failure and attendance time of repair, which are integrated, generates worksheet processing information.
- The maintenance unit 2. worksheet processing according to claim 1 based on history maintenance record is classified, which is characterized in that also wrap It includes：Typing portion is recorded, the reality found after maintenance on the spot is carried out to reporting equipment for repairment described in current repairing information for input Border failure, and the physical fault is corresponded in storage to the storage part.
- The maintenance unit 3. worksheet processing according to claim 1 based on history maintenance record is classified, it is characterised in that：Wherein, the EIC equipment identification code includes device class coding and equipment serial number,The similar repairing information search part is that the device class that identification is extracted in the EIC equipment identification code encodes to carry out Retrieval obtains the EIC equipment identification code of all same categories of device corresponding with the EIC equipment identification code, is then set further according to these Standby identification code retrieves the corresponding failure time of occurrence, described reports failure for repairment and similar report for repairment of the physical fault is gone through The Records of the Historian is recorded.
- The maintenance unit 4. worksheet processing according to claim 1 based on history maintenance record is classified, it is characterised in that：Wherein, the judgment rule includes the following steps：The first step, sequence are suitable according to probability size by the probability of occurrence data of each physical fault and the physical fault Sequence is ranked up；Second step, judges whether the probability of occurrence numerical value of sequence first is greater than or equal to a%, if it is just directly prediction should The physical fault of sequence first is this possible breakdown for reporting for repairment and end, is walked if not third is then entered；Third walks, and whether further judges the probability of occurrence numerical value of sequence first more than or equal to b%, if it is being put into 4th step, if not being put into the 5th step；4th step further reports the frequency of occurrences of fault time difference and the physical fault of sequence first for repairment described in judgement, when It is described when reporting fault time difference for repairment within the scope of the frequency of occurrences, just directly predict that the physical fault of the sequence first is this The possible breakdown reported for repairment, if not then into the 5th step；5th step reports the appearance frequency that fault time difference reports the corresponding all physical faults of failure for repairment with such described in calculating for repairment The difference of rate；The physical fault of difference minimum is directly regarded as this possible breakdown reported for repairment by the 6th step,a>b>10。
- The maintenance unit 5. worksheet processing according to claim 4 based on history maintenance record is classified, it is characterised in that:Wherein, a is greater than or equal to 50, b and is greater than or equal to 20.
- The maintenance unit 6. worksheet processing according to claim 1 based on history maintenance record is classified, it is characterised in that:Wherein, the communication unit also according to the repair contact method of the maintenance personal in the worksheet processing information by the worksheet processing Information is sent to the maintenance personal, and reports contact method described in equipment for repairment by institute according to reporting for repairment described in the worksheet processing information It states worksheet processing information and is sent to and described report contact person for repairment.
- The maintenance unit 7. worksheet processing according to claim 6 based on history maintenance record is classified, it is characterised in that:Wherein, the repair contact method is the phone number of maintenance personal, and the contact method that reports for repairment is described to report contact for repairment The phone number of people,The communication unit includes short message sending unit, the mobile phone for being sent to corresponding phone number by way of SMS In.
- The maintenance unit 8. worksheet processing according to claim 1 based on history maintenance record is classified, it is characterised in that:Wherein, the record storage portion is also stored with treatment measures corresponding with the physical fault.
- The maintenance unit 9. worksheet processing according to claim 1 based on history maintenance record is classified, which is characterized in that also wrap It includes:Maintenance cost Department of Statistics replaces determination unit,Wherein, the also corresponding value for being stored with equipment in the record storage portion,The maintenance cost Department of Statistics counts the number that the physical fault of the equipment corresponding to some EIC equipment identification code occurs, and root The repair that the physical fault having occurred and that is calculated according to set price is spent,When the repair of the equipment spends the value more than or equal to the equipment, the replacement determination unit decides that this sets Standby is state to be replaced.
- The maintenance unit 10. worksheet processing according to claim 9 based on history maintenance record is classified, which is characterized in that also wrap It includes:Prompting portion is replaced, for generating prompting message according to the judgement result for replacing determination unit, administrative staff is allowed to handle.
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| CN201810329132.7A CN108564280A (en) | 2018-04-13 | 2018-04-13 | Worksheet processing classification maintenance unit based on history maintenance record |
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| CN201810329132.7A CN108564280A (en) | 2018-04-13 | 2018-04-13 | Worksheet processing classification maintenance unit based on history maintenance record |
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Application publication date: 20180921 |