CN108537686B - Hotel quick check-out method and hotel quick check-out system - Google Patents
Hotel quick check-out method and hotel quick check-out system Download PDFInfo
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Abstract
The invention provides a quick hotel check-out method and a quick hotel check-out system. The quick hotel returning method comprises the following steps: receiving a room returning instruction sent by a user terminal; acquiring and extracting expense settlement information and ward-round information of the user based on the room returning instruction, wherein the expense settlement information comprises a room fee settlement amount; when the settlement amount of the house fee is larger than or equal to the lodging cost of the required room, the completion of the refund procedure is confirmed and the successful refund information is sent to the user terminal; and when the ward round information comprises the consumer goods and/or the damaged goods, confirming whether the cost corresponding to the consumer goods and/or the damaged goods is paid or not according to the cost settlement information; when the confirmation result is that the payment is not made, pushing information to be paid to the user terminal; and when the payment is confirmed, adding corresponding points and credit values in the account of the user. The invention effectively reduces the room returning time, reduces the transaction cost, enhances the trust of the user, brings convenience to the life of the user and simultaneously improves the operation efficiency and the benefit of the hotel.
Description
Technical Field
The invention relates to the technical field of hotel management, in particular to a quick hotel room returning method and a quick hotel room returning system.
Background
The existing hotel needs a client to pay a deposit to serve as a guarantee deposit of articles in a room when the client checks in, so that the condition that the client consumes and damages the articles and does not pay is prevented. The handling of the check-out is generally that the customer goes to the foreground to handle the check-out procedure, and the check-out procedure is complicated. Customer is at the in-process of returning a house, need go to proscenium department and line up, like in busy seasons, the queuing time can be very long, customer will produce not good experience this moment, when customer has the consumption, perhaps when having the article of damage hotel, the proscenium personnel can call the floor waiter and confirm the back, customer carries out extra payment or indemnity, this kind of in-process affirmation can consume a large amount of time, can bring extremely not good experience for the customer of catching up with the time, also can increase work load for the waiter of hotel.
Disclosure of Invention
The present invention is directed to solving at least one of the problems in the prior art or the related art.
Therefore, one aspect of the invention is to provide a quick hotel return method.
Another aspect of the present invention is to provide a quick room returning system for a hotel.
Yet another aspect of the invention is directed to a computer apparatus.
Yet another aspect of the present invention is to provide a computer-readable storage medium.
In view of the above, the present invention provides a method for a hotel to fast check out, which is applied to a hotel server, and the method for the hotel to fast check out includes: receiving a room returning instruction sent by a user terminal; acquiring and extracting expense settlement information and ward-round information of the user based on the room returning instruction, wherein the expense settlement information comprises a room fee settlement amount; when the settlement amount of the house fee is larger than or equal to the lodging fee of the required room, the completion of the refund procedure is confirmed and successful refund information is sent to the user terminal; when the ward inspection information comprises the consumer goods and/or the damaged goods, whether the cost corresponding to the consumer goods and/or the damaged goods is paid or not is confirmed according to the cost settlement information; when the confirmation result is that the payment is not made, pushing the information to be paid to the user terminal; and when the payment is confirmed, adding corresponding points and credit values in the account of the user.
According to the hotel quick check-out method, a user pays fees such as house fees through a mobile phone or other user terminals provided by a hotel and sends a check-out instruction to a hotel server, after the client leaves the hotel, a waiter can normally clean and arrange rooms of the hotel, check-out information can be uploaded through check-out terminals such as the mobile phone and the like, and check-out conditions are fed back, and if the fact that the hotel rooms are consumed or articles are damaged is found, the check-out information can include the consumed articles and/or the damaged articles. The foreground personnel extracts the expense settlement information and the ward-round information of the user based on the received room returning instruction, firstly, the expense settlement information is inquired, when the settlement amount of the house expense is more than or equal to the accommodation expense of the room, the basic house expense paid by the user can be confirmed, and at the moment, the successful room returning information can be pushed to a user terminal (such as a mobile phone); when the ward-round information feeds back that the user has consumption or articles are damaged, inquiring the payment information, confirming whether the user pays the cost corresponding to the consumed articles and/or the damaged articles, if the user pays, confirming and feeding back again is not needed, and the hotel system can increase corresponding points and the working value of credit staff in the account of the user; when finding that the user does not pay the consumer goods and/or the damaged goods, the information to be paid is pushed to the user terminal, meanwhile, the user can be electrified to confirm and inform the amount of money to be paid, and the user can pay through the APP of a hotel or the payment page of a WeChat public number. By the technical scheme, the check-free and deposit-free service is provided for the user, the check-out time of the customer can be greatly reduced, the trust feeling of the customer is enhanced, the life of the user is facilitated, the expense settlement information of the user can be tracked and confirmed, the condition that the customer refuses to pay or forgets to pay the expense of the consumer goods or the damaged goods after enjoying the quick check-out service is avoided, and the operation efficiency and the benefit of the hotel are improved.
In addition, the hotel quick check-out method provided by the invention can also have the following additional technical characteristics:
in the above technical solution, preferably, before the step of receiving a room-returning instruction sent by the user terminal, the method for hotel quick room-returning further includes: acquiring corresponding credit information according to the identity information of the user; determining whether the user has the authority of quick settlement or not according to the credit information; and determining the settlement mode of the user according to the authority.
In the technical scheme, the credit information of the user is acquired through the identity information of the user, and whether the user has the permission of quick settlement or not is determined according to the credit information, so that the settlement mode of the user is determined. When the credit of the user is good, the user is distributed with the right of fast settlement, and can enjoy the settlement mode of fast settlement, for example, the user can enter the hotel fast without paying a deposit, and leave the hotel without checking the hotel and queuing when returning the hotel, so that the customer can feel the trust of the hotel; when the credit of the user is poor, the user does not have the authority of quick settlement and can only settle in the existing settlement mode. The mode of replacing the deposit with the credit effectively reduces the settlement time, reduces the transaction cost, enhances the trust sense of the user, brings convenience to the life of the user and simultaneously improves the operation efficiency and the benefit of the hotel.
In any of the above technical solutions, preferably, the step of determining whether the user has the right of fast settlement according to the credit information includes: when the credit information is the credit value of the third-party credit platform, determining whether the user has the permission of quick settlement according to whether the credit value reaches a preset credit value; or when the credit information is the credit category in the account of the user, determining whether the user has the permission of quick settlement according to whether the credit category is a trusted user.
According to the technical scheme, when a user first enters a hotel, the credit value of the user can be obtained by retrieving the third-party credit platform through the identity information of the user, when the credit value reaches the preset credit value, the user is determined to have the permission of quick settlement, and when the credit value is lower than the preset credit value, the user is determined not to have the permission of quick settlement. And when the user enters the hotel at least once or becomes a member of the hotel and then enters the hotel again, the credit category marked in the account can be obtained through the identity information of the user, the authority of the user is directly judged through the credit category, when the credit category is a trusted user, the user has the authority of fast settlement, otherwise, the user does not have the authority of fast settlement.
In any of the above technical solutions, preferably, after the step of pushing the information to be paid to the user terminal, the method for allowing the hotel to quickly leave the room further includes: and after the preset payment time, confirming whether the cost corresponding to the consumed goods and/or the damaged goods is paid or not again, directly marking the credit category of the user as an untrustworthy user when the confirmation result is that the payment is not paid, and recording the consumed goods and/or the damaged goods and the cost corresponding to the consumed goods and/or the damaged goods in the account as arrears.
In the technical scheme, after the information to be paid is pushed to the user terminal, after the preset payment time, if the user does not pay the cost corresponding to the consumption article and/or the damaged article, the user can be considered to refuse to pay, the credit category of the user is directly marked as an untrusted user, and meanwhile, a debt item (at least comprising the consumption article and/or the damaged article and the corresponding cost thereof) is recorded in a member account. When the credit category of the user is an untrusted user, the user does not have the permission of quick settlement when the user stays in the hotel again.
In any of the above technical solutions, preferably, the hotel fast-returning method further includes: setting corresponding preferential information according to the integral, and pushing the preferential information to a user terminal; and setting a preset payment time according to the credit value.
In the technical scheme, a specific example is used for explanation, when a user enjoys quick settlement services such as deposit free and check-in free, and consumes or damages articles in a hotel room, the amount of each article in the hotel room is referred to, payment can be performed through an APP page of the hotel or a payment page of a WeChat public number, after the payment is completed, the system identifies, corresponding points (and/or credit values) are added in an account of a member according to the behavior, and corresponding benefits are set according to the points, such as room coupon, point redemption prize, or corresponding discount when the guest transacts in next time, and the like, so that the viscosity and participation of the customer can be increased, and the guest can feel the enjoyment of the hotel services. And setting the preset payment time according to the credit value, wherein the higher the credit value is, the longer the preset payment time is, and further preferably, opening more authorities for the user according to the credit value, such as reserving a room without paying a house fee, enjoying a quick settlement service, and the like.
In any of the above technical solutions, preferably, the hotel fast-returning method further includes: and when the credit value is continuously increased and accumulated to a preset value, modifying the credit category from the untrusted user to the trusted user.
According to the technical scheme, when the credit value is continuously increased and accumulated to a preset value, the credit category is modified from an untrusted user to a trusted user. For example, when the customer does not consume, damage articles or actively pay for three times continuously, the credit category of the customer is changed from an untrusted customer to a trusted customer, so that the customer can enjoy the services of free deposit and fast check-out as other trusted customers.
The invention also provides a hotel quick check-out system, which is applied to a hotel server, and comprises the following components: the receiving unit is used for receiving a room returning instruction sent by the user terminal; the system comprises an extraction unit, a check unit and a storage unit, wherein the extraction unit is used for acquiring and extracting expense settlement information and ward-round information of a user based on a room returning instruction, and the expense settlement information comprises a room fee settlement amount; the confirmation unit is used for confirming that the refund procedure is finished and sending successful refund information to the user terminal when the settlement amount of the house fee is larger than or equal to the lodging fee of the required room; and a confirming unit, which is also used for confirming whether the cost corresponding to the consumer goods and/or the damaged goods is paid or not according to the cost settlement information when the ward-round information comprises the consumer goods and/or the damaged goods; the pushing unit is used for pushing the information to be paid to the user terminal when the confirmation result is that the payment is not made; and the credit unit is used for adding corresponding points and credit values in the account of the user when the payment is confirmed.
According to the hotel quick check-out system, a user pays fees such as house fees through a mobile phone or other user terminals provided by a hotel and sends a check-out instruction to a hotel server, after the client leaves the hotel, a waiter can normally clean and arrange rooms of the hotel, check-out information can be uploaded through check-out terminals such as the mobile phone and the like, and check-out conditions are fed back, and if the fact that the rooms of the hotel are consumed or articles are damaged is found, the check-out information can include the consumed articles and/or the damaged articles. The foreground personnel extracts the expense settlement information and the ward-round information of the user based on the received room returning instruction, firstly, the expense settlement information is inquired, when the settlement amount of the house expense is more than or equal to the accommodation expense of the room, the basic house expense paid by the user can be confirmed, and at the moment, the successful room returning information can be pushed to a user terminal (such as a mobile phone); when the ward-round information feeds back that the user has consumption or articles are damaged, inquiring the payment information, confirming whether the user pays the cost corresponding to the consumed articles and/or the damaged articles, if the user pays, confirming and feeding back again is not needed, and the hotel system can increase corresponding points and the working value of credit staff in the account of the user; when finding that the user does not pay the consumer goods and/or the damaged goods, the information to be paid is pushed to the user terminal, meanwhile, the user can be electrified to confirm and inform the amount of money to be paid, and the user can pay through the APP of a hotel or the payment page of a WeChat public number. By the technical scheme, the check-free and deposit-free service is provided for the user, the check-out time of the customer can be greatly reduced, the trust feeling of the customer is enhanced, the life of the user is facilitated, the expense settlement information of the user can be tracked and confirmed, the condition that the customer refuses to pay or forget to pay the expense of the consumer goods or the damaged goods after enjoying the quick check-out service is avoided, and the operation efficiency and the benefit of the hotel are improved.
In the above technical solution, preferably, the hotel fast-check-out system further includes: the system comprises an acquisition unit, a processing unit and a processing unit, wherein the acquisition unit is used for acquiring corresponding credit information according to the identity information of a user before receiving a room returning instruction sent by a user terminal; a settlement unit for determining whether the user has a right of fast settlement according to the credit information; and determining the settlement mode of the user according to the authority.
In the technical scheme, the credit information of the user is acquired through the identity information of the user, and whether the user has the permission of quick settlement or not is determined according to the credit information, so that the settlement mode of the user is determined. When the credit of the user is good, the user is distributed with the right of quick settlement, and can enjoy a settlement mode of quick settlement, for example, the user does not need to pay a deposit to quickly check in the check-in process, and can leave the store without checking and queuing in the check-out process, so that the customer can feel the trust of the hotel; when the credit of the user is poor, the user does not have the authority of rapid settlement and can only settle in the existing settlement mode. The mode of replacing the deposit with the credit effectively reduces the settlement time, reduces the transaction cost, enhances the trust sense of the user, brings convenience to the life of the user and simultaneously improves the operation efficiency and the benefit of the hotel.
In any of the above technical solutions, preferably, the settlement unit specifically includes: the first authority unit is used for determining whether the user has the authority of fast settlement according to whether the credit value reaches the preset credit value or not when the credit information is the credit value of the third-party credit platform; or the second authority unit is used for determining whether the user has the authority of fast settlement according to whether the credit type is a trusted user when the credit information is the credit type in the account of the user.
According to the technical scheme, when a user first enters a hotel, the credit value of the user can be obtained by retrieving the third-party credit platform through the identity information of the user, when the credit value reaches the preset credit value, the user is determined to have the permission of quick settlement, and when the credit value is lower than the preset credit value, the user is determined not to have the permission of quick settlement. And when the user stays in the hotel at least once or becomes a member of the hotel and stays in the hotel again, the credit category marked in the account can be obtained through the identity information of the user, the authority of the user is directly judged through the credit category, when the credit category is a trust user, the user has the authority of fast settlement, otherwise, the user does not have the authority of fast settlement.
In any of the above technical solutions, preferably, the confirming unit is further configured to, after the step of pushing the information to be paid to the user terminal, confirm again whether the cost corresponding to the consumable item and/or the damaged item has been paid after the preset payment time; and the credit unit is also used for directly marking the credit information of the user as an untrusted user when the result is confirmed to be unpaid, and recording the consumed goods and/or damaged goods and the corresponding cost as arrears in the account.
In the technical scheme, after the information to be paid is pushed to the user terminal, after a preset payment time, if the user does not pay the cost corresponding to the consumption article and/or the damaged article, the user can be considered to refuse to pay, the credit category of the user is directly marked as an untrusted user, and meanwhile, a debt item (at least comprising the consumption article and/or the damaged article and the cost corresponding to the consumption article and/or the damaged article) is recorded in a member account. When the credit category of the user is an untrusted user, the user does not have the permission of quick settlement when the user stays in the hotel again.
In any of the above technical solutions, preferably, the hotel fast-check-out system further includes: the setting unit is used for setting corresponding preference information according to the integral and pushing the preference information to the user terminal; and setting a preset payment time according to the credit value.
In the technical scheme, a specific example is used for explanation, when a user enjoys quick settlement services such as deposit free and check-in free, and consumes or damages articles in a hotel room, the amount of each article in the hotel room is referred to, payment can be performed through an APP page of the hotel or a payment page of a WeChat public number, after the payment is completed, the system identifies, corresponding points (and/or credit values) are added in an account of a member according to the behavior, and corresponding benefits are set according to the points, such as room coupon, point redemption prize, or corresponding discount when the guest transacts in next time, and the like, so that the viscosity and participation of the customer can be increased, and the guest can feel the enjoyment of the hotel services. And setting the preset payment time according to the credit value, wherein the higher the credit value is, the longer the preset payment time is, and further preferably, opening more authorities for the user according to the credit value, such as reserving a room without paying a house fee, enjoying a quick settlement service, and the like.
In any of the above technical solutions, preferably, the credit unit is further configured to: and when the credit value is continuously increased and increased to a preset value, modifying the credit category from the untrusted user to the trusted user.
According to the technical scheme, when the credit value is continuously increased and accumulated to a preset value, the credit category is modified from an untrusted user to a trusted user. For example, when the customer does not consume, damage goods or actively pay for three times in succession, the credit category of the customer is changed from an untrusted user to a trusted user, so that the customer can enjoy the same free deposit and fast check-out service as other trusted customers.
The invention further provides computer equipment, which comprises a memory, a processor and a computer program stored on the memory and capable of running on the processor, wherein the processor is used for executing the steps of the hotel quick check-out method according to any one of the above technical solutions.
According to the computer device of the present invention, the processor included in the computer device is configured to execute the steps of the hotel quick-check-out method according to any one of the above technical solutions, so that the computer device can achieve all beneficial effects of the hotel quick-check-out method, and no further description is given.
The invention further provides a computer-readable storage medium, on which a computer program is stored, and when being executed by a processor, the computer program realizes the steps of the hotel quick-check-out method according to any one of the above technical solutions.
According to the computer-readable storage medium of the present invention, when being executed by the processor, the computer program stored thereon implements the steps of the hotel quick-check-out method according to any one of the above technical solutions, so that the computer-readable storage medium can implement all beneficial effects of the hotel quick-check-out method, and is not described again.
Additional aspects and advantages of the invention will be set forth in part in the description which follows, and in part will be obvious from the description, or may be learned by practice of the invention.
Drawings
The above and/or additional aspects and advantages of the present invention will become apparent and readily appreciated from the following description of the embodiments, taken in conjunction with the accompanying drawings of which:
fig. 1 shows a flow diagram of a quick hotel check-out method according to an embodiment of the present invention;
fig. 2 shows a flow diagram of a quick hotel check-out method according to another embodiment of the present invention;
FIG. 3 shows a flow diagram of a quick check-out method for a hotel according to yet another embodiment of the invention;
figure 4 shows a flow diagram of a quick hotel return method according to yet another embodiment of the present invention;
figure 5 shows a flow diagram of a hotel fast check-out method according to yet another embodiment of the invention;
figure 6 shows a flow diagram of a quick hotel return method according to yet another embodiment of the present invention;
figure 7 shows a schematic block diagram of a hotel quick-return system according to one embodiment of the present invention;
figure 8 shows a schematic block diagram of a hotel quick-return system according to another embodiment of the present invention;
figure 9 shows a schematic block diagram of a hotel quick-return system according to yet another embodiment of the present invention;
figure 10 shows a schematic block diagram of a hotel quick-return system according to yet another embodiment of the present invention;
figure 11 shows a schematic block diagram of a hotel quick-return system according to yet another embodiment of the present invention;
figure 12 shows a flow diagram of a quick hotel return method according to an embodiment of the present invention;
FIG. 13 shows a schematic diagram of a computer device according to an embodiment of the invention.
Detailed Description
In order that the above objects, features and advantages of the present invention can be more clearly understood, a more particular description of the invention will be rendered by reference to the appended drawings, which are illustrated in the appended drawings. It should be noted that the embodiments and features of the embodiments of the present application may be combined with each other without conflict.
In the following description, numerous specific details are set forth in order to provide a thorough understanding of the present invention, however, the present invention may be practiced in other ways than those specifically described herein, and therefore the scope of the present invention is not limited by the specific embodiments disclosed below.
As shown in fig. 1, a flow diagram of a quick hotel check-out method according to an embodiment of the present invention is shown. The quick hotel returning method is applied to a hotel server, and comprises the following steps:
102, receiving a room returning instruction sent by a user terminal;
104, acquiring and extracting expense settlement information and ward-round information of the user based on the room returning instruction, wherein the expense settlement information comprises the settlement amount of the house fees;
step 108, when the result of the confirmation is that the payment is not made, pushing the information to be paid to the user terminal;
and step 110, when the payment is confirmed, adding corresponding points and credit values in the account of the user.
According to the hotel quick check-out method provided by the invention, a user pays fees such as house fees through a mobile phone or other user terminals provided by the hotel and sends a check-out instruction to a hotel server, after the client leaves the hotel, a waiter can normally clean and arrange the hotel room, the check-out information can be uploaded through the check-out terminal such as the mobile phone and the like, and the check-out condition is fed back, and if the hotel room is found to be consumed or damaged, the check-out information can comprise the consumed goods and/or the damaged goods. The foreground personnel extracts the expense settlement information and the ward-round information of the user based on the received room returning instruction, firstly, the expense settlement information is inquired, when the settlement amount of the house expense is more than or equal to the accommodation expense of the room, the basic house expense paid by the user can be confirmed, and at the moment, the successful room returning information can be pushed to a user terminal (such as a mobile phone); when the ward-round information feeds back that the user has consumption or articles are damaged, inquiring the payment information, confirming whether the user pays the cost corresponding to the consumed articles and/or the damaged articles, if the user pays, confirming and feeding back again is not needed, and the hotel system can increase corresponding points and the working value of credit staff in the account of the user; when finding that the user does not pay the consumer goods and/or the damaged goods, the information to be paid is pushed to the user terminal, meanwhile, the user can be electrified to confirm and inform the amount of money to be paid, and the user can pay through the APP of a hotel or the payment page of a WeChat public number. By the technical scheme, the check-free and deposit-free service is provided for the user, the check-out time of the customer can be greatly reduced, the trust feeling of the customer is enhanced, the life of the user is facilitated, the expense settlement information of the user can be tracked and confirmed, the condition that the customer refuses to pay or forget to pay the expense of the consumer goods or the damaged goods after enjoying the quick check-out service is avoided, and the operation efficiency and the benefit of the hotel are improved.
As shown in fig. 2, a schematic flow chart of a quick hotel return method according to another embodiment of the present invention is shown. The quick hotel returning method is applied to a hotel server, and comprises the following steps:
and step 214, when the payment is confirmed, adding corresponding points and credit values in the account of the user.
In the embodiment, the credit information of the user is acquired through the identity information of the user, and whether the user has the permission of quick settlement or not is determined according to the credit information, so that the settlement mode of the user is determined. When the credit of the user is good, the user is distributed with the right of quick settlement, and can enjoy a settlement mode of quick settlement, for example, the user does not need to pay a deposit to quickly check in the check-in process, and can leave the store without checking and queuing in the check-out process, so that the customer can feel the trust of the hotel; when the credit of the user is poor, the user does not have the authority of quick settlement and can only settle in the existing settlement mode. The mode of replacing the deposit with the credit effectively reduces the settlement time, reduces the transaction cost, enhances the trust sense of the user, brings convenience to the life of the user and simultaneously improves the operation efficiency and the benefit of the hotel.
As shown in fig. 3, a flow chart of a fast check-out method for a hotel according to a further embodiment of the present invention is shown. The quick hotel return method is applied to a hotel server and comprises the following steps:
step 312, when the result of the confirmation is unpaid, pushing the information to be paid to the user terminal;
in step 314, when the payment is confirmed, corresponding points and credit values are added to the account of the user.
In this embodiment, when the user first enters the hotel, the credit value of the user can be obtained by retrieving the third-party credit platform through the identity information of the user, when the credit value reaches the preset credit value, it is determined that the user has the permission for fast settlement, and when the credit value is lower than the preset credit value, it is determined that the user does not have the permission for fast settlement. And when the user stays in the hotel at least once or becomes a member of the hotel and stays in the hotel again, the credit category marked in the account can be obtained through the identity information of the user, the authority of the user is directly judged through the credit category, when the credit category is a trust user, the user has the authority of fast settlement, otherwise, the user does not have the authority of fast settlement.
As shown in fig. 4, a flow chart of a fast check-out method for a hotel according to another embodiment of the present invention is shown. The quick hotel returning method is applied to a hotel server, and comprises the following steps:
step 414, when the result of the confirmation is that the payment is not made, pushing the information to be paid to the user terminal;
when the payment is confirmed, the corresponding points and credit are added to the user's account, step 416.
In this embodiment, when it is determined that the user has the right to settle quickly, the user is prompted not to pay a deposit, and preferably, the user is also prompted to return directly without waiting for a check-up. Therefore, the user can check in and check out quickly, on one hand, the trust feeling of the customer is enhanced, the transaction cost is reduced, on the other hand, the settlement time is greatly reduced, and the operation efficiency and the benefit of the hotel are improved.
As shown in fig. 5, a flow chart of a fast check-out method for a hotel according to another embodiment of the present invention is shown. The quick hotel returning method is applied to a hotel server, and comprises the following steps:
step 514, when the result is confirmed to be unpaid, pushing information to be paid to the user terminal;
In this embodiment, after the information to be paid is pushed to the user terminal, after a preset payment time, if the user does not pay the cost corresponding to the consumption item and/or the damaged item, and the user can be considered to refuse payment, the credit category of the user is directly marked as an untrusted user, and a debt item (including at least the consumption item and/or the damaged item and the cost corresponding to the consumption item and/or the damaged item) is recorded in the member account. When the credit category of the user is an untrusted user, the user does not have the permission of quick settlement when the user stays in the hotel again.
In an embodiment of the present invention, preferably, the hotel fast check-out method further includes: and when the payment information of the user terminal is received again, confirming the payment amount according to the payment information, and deducting the arrears from the payment amount.
In the embodiment, when the credit category of the user is an untrusted user, the user transacts the hotel again and collects the corresponding deposit of the room; preferably, the system will automatically remind the reception staff in the reception desk that the user has room consumption last time and refuse to pay the bill; when the payment information of the user is received, the payment amount is confirmed, and the last arrearage is deducted from the payment amount, so that the economic loss of the hotel can be effectively avoided.
As shown in fig. 6, a flow chart of a fast check-out method for a hotel according to another embodiment of the present invention is shown. The quick hotel returning method is applied to a hotel server, and comprises the following steps:
In the embodiment, when a user enjoys quick settlement services such as deposit free and ward check free, and when the user consumes or damages articles in hotel rooms, the amount of each article in the hotel rooms is referred to, payment can be performed through an APP page of the hotel or a payment page of a Wechat public number, and after the payment is completed, the system identifies, corresponding points (and/or credit values) can be added in the account of a member aiming at the behavior, and corresponding benefits are set according to the points, such as room coupon, point redemption prizes, or corresponding discount and the like when the guest registers next time, so that the viscosity and participation of the customer can be increased, and the guest can feel the interest of the hotel services. And setting the preset payment time according to the credit value, wherein the higher the credit value is, the longer the preset payment time is, and further preferably, opening more authorities for the user according to the credit value, such as reserving a room without paying a house fee, enjoying a quick settlement service, and the like.
In an embodiment of the present invention, preferably, the hotel fast check-out method further includes: and when the credit value is continuously increased and accumulated to a preset value, modifying the credit category from an untrusted user to a trusted user.
In this embodiment, when the credit value continuously increases and accumulates to a preset value, the credit category is modified from an untrusted user to a trusted user. For example, when the customer does not consume, damage goods or actively pay for three times in succession, the credit category of the customer is changed from an untrusted user to a trusted user, so that the customer can enjoy the same free deposit and fast check-out service as other trusted customers.
As shown in fig. 7, a schematic block diagram of a hotel quick-check-out system according to an embodiment of the present invention. Wherein, this quick system 700 of returning a house of hotel is applied to the hotel server, and this system 700 includes:
a receiving unit 702, configured to receive a room returning instruction sent by a user terminal;
an extracting unit 704 for acquiring and extracting fee settlement information and ward-round information of the user based on the room-returning instruction, the fee settlement information including a room fee settlement amount;
a confirmation unit 706 configured to confirm that the check-out procedure is completed and send successful check-out information to the user terminal when the house fee settlement amount is greater than or equal to the required house fee; when the ward inspection information comprises the consumer goods and/or the damaged goods, whether the cost corresponding to the consumer goods and/or the damaged goods is paid or not is confirmed according to the cost settlement information;
a pushing unit 708, configured to push information to be paid to the user terminal when the confirmation result is that the payment is not made;
and the credit unit 710 is used for adding corresponding points and credit values in the account of the user when the payment is confirmed.
According to the hotel quick check-out system 700 provided by the invention, a user pays fees such as house fees through a mobile phone or other user terminals provided by a hotel and sends a check-out instruction to a hotel server, after the client leaves the hotel, a waiter can normally clean and arrange rooms of the hotel, check-out information can be uploaded through a check-out terminal such as a mobile phone and the like, and the check-out condition is fed back, and if the hotel rooms are found to be consumed or damaged, the check-out information can comprise consumed articles and/or damaged articles. The foreground personnel extracts the expense settlement information and the ward-round information of the user based on the received room returning instruction, firstly, the expense settlement information is inquired, when the settlement amount of the house expense is more than or equal to the accommodation expense of the room, the basic house expense paid by the user can be confirmed, and at the moment, the successful room returning information can be pushed to a user terminal (such as a mobile phone); when the ward-round information feeds back that the user has consumption or articles are damaged, inquiring the payment information, confirming whether the user pays the cost corresponding to the consumed articles and/or the damaged articles, if the user pays, confirming and feeding back again is not needed, and the hotel system can increase corresponding points and the working value of credit staff in the account of the user; when finding that the user does not pay the consumer goods and/or the damaged goods, the information to be paid is pushed to the user terminal, meanwhile, the user can be electrified to confirm and inform the amount of money to be paid, and the user can pay through the APP of a hotel or the payment page of a WeChat public number. By the technical scheme, the check-free and deposit-free service is provided for the user, the check-out time of the customer can be greatly reduced, the trust feeling of the customer is enhanced, the life of the user is facilitated, the expense settlement information of the user can be tracked and confirmed, the condition that the customer refuses to pay or forget to pay the expense of the consumer goods or the damaged goods after enjoying the quick check-out service is avoided, and the operation efficiency and the benefit of the hotel are improved.
As shown in fig. 8, a schematic block diagram of a hotel quick-check-out system according to another embodiment of the present invention. Wherein, this quick system 800 that moves back of a house of hotel includes:
a receiving unit 802, configured to receive a room returning instruction sent by a user terminal;
an extracting unit 804 for acquiring and extracting fee settlement information of the user and ward-round information based on the refuge instruction, the fee settlement information including a house fee settlement amount;
a confirming unit 806, configured to confirm that the check-out procedure is completed and send successful check-out information to the user terminal when the house fee settlement amount is greater than or equal to the required house fee; when the ward inspection information comprises the consumer goods and/or the damaged goods, whether the cost corresponding to the consumer goods and/or the damaged goods is paid or not is confirmed according to the cost settlement information;
a pushing unit 808, configured to push information to be paid to the user terminal when the result of the confirmation is unpaid;
a credit unit 810 for adding corresponding points and credit values to the user's account when the payment is confirmed;
an obtaining unit 812, configured to obtain corresponding credit information according to the identity information of the user before receiving the room-returning instruction sent by the user terminal;
a settlement unit 814 for determining whether the user has a right of quick settlement according to the credit information; and determining the settlement mode of the user according to the authority.
According to the hotel quick room returning system 800 provided by the invention, the credit information of the user is obtained through the identity information of the user, and whether the user has the permission of quick settlement or not is determined according to the credit information, so that the settlement mode of the user is determined. When the credit of the user is good, the user is distributed with the right of quick settlement, and can enjoy a settlement mode of quick settlement, for example, the user does not need to pay a deposit to quickly check in the check-in process, and can leave the store without checking and queuing in the check-out process, so that the customer can feel the trust of the hotel; when the credit of the user is poor, the user does not have the authority of quick settlement and can only settle in the existing settlement mode. The mode of replacing the deposit with the credit effectively reduces the settlement time, reduces the transaction cost, enhances the trust sense of the user, brings convenience to the life of the user and simultaneously improves the operation efficiency and the benefit of the hotel.
As shown in fig. 9, a schematic block diagram of a hotel quick-check-out system according to still another embodiment of the present invention. Wherein, this hotel system 900 of returning a house fast includes:
an obtaining unit 902, configured to obtain corresponding credit information according to identity information of a user;
a settlement unit 904 for determining whether the user has a right of quick settlement based on the credit information; determining a settlement mode of the user according to the authority; the settlement unit 904 specifically includes:
a first authority unit 9042, configured to determine whether the user has an authority to perform quick settlement according to whether the credit value reaches a preset credit value when the credit information is the credit value of the third-party credit platform; or
A second permission unit 9044, configured to, when the credit information is a credit category in the account of the user, determine whether the user has a permission for fast settlement according to whether the credit category is a trusted user;
a receiving unit 906, configured to receive a room returning instruction sent by a user terminal;
an extracting unit 908 for acquiring and extracting fee settlement information of the user including a house fee settlement amount and ward round information based on the refund instruction;
a confirming unit 910, configured to confirm that the check-out procedure is completed and send successful check-out information to the user terminal when the house fee settlement amount is greater than or equal to the required house fee; when the ward inspection information comprises the consumer goods and/or the damaged goods, whether the cost corresponding to the consumer goods and/or the damaged goods is paid or not is confirmed according to the cost settlement information;
a pushing unit 912, configured to push information to be paid to the user terminal when the result of the confirmation is unpaid;
a credit unit 914 for adding corresponding points and credit value to the user's account when the payment is confirmed.
In this embodiment, when the user first enters the hotel, the credit value of the user can be obtained by retrieving the third-party credit platform through the identity information of the user, when the credit value reaches the preset credit value, it is determined that the user has the permission for fast settlement, and when the credit value is lower than the preset credit value, it is determined that the user does not have the permission for fast settlement. And when the user enters the hotel at least once or becomes a member of the hotel and then enters the hotel again, the credit category marked in the account can be obtained through the identity information of the user, the authority of the user is directly judged through the credit category, when the credit category is a trusted user, the user has the authority of fast settlement, otherwise, the user does not have the authority of fast settlement.
As shown in fig. 10, a schematic block diagram of a hotel quick-check-out system according to yet another embodiment of the present invention. Wherein, this quick system 1000 that moves back of hotel includes:
an obtaining unit 1002, configured to obtain corresponding credit information according to identity information of a user;
a settlement unit 1004 for determining whether the user has a right of quick settlement based on the credit information; determining a settlement mode of the user according to the authority; the settlement unit 1004 specifically includes:
a first authority unit 10042, configured to, when the credit information is a credit value of a third-party credit platform, determine whether the user has an authority to quickly settle the account according to whether the credit value reaches a preset credit value; or
A second permission unit 10044, configured to, when the credit information is a credit category in the account of the user, determine whether the user has a permission to perform quick settlement according to whether the credit category is a trusted user;
a prompting unit 1006, configured to prompt the user not to pay a deposit when it is determined that the user has the right to perform quick settlement;
a receiving unit 1008, configured to receive a room returning instruction sent by a user terminal;
an extracting unit 1010 for acquiring and extracting fee settlement information of the user and ward-round information based on the refuge instruction, the fee settlement information including a house fee settlement amount;
a confirming unit 1012, configured to confirm that the check-out procedure is completed and send successful check-out information to the user terminal when the house fee settlement amount is greater than or equal to the lodging fee of the desired room; when the ward inspection information comprises the consumer goods and/or the damaged goods, whether the cost corresponding to the consumer goods and/or the damaged goods is paid or not is confirmed according to the cost settlement information;
a pushing unit 1014, configured to push information to be paid to the user terminal when the confirmation result is unpaid;
credit unit 1016 for adding corresponding points and credit value to the user's account when the payment is confirmed.
In this embodiment, when it is determined that the user has the right to settle quickly, the user is prompted not to pay a deposit, and preferably, the user is also prompted to return directly without waiting for a check-up. Therefore, the user can check in and check out quickly, on one hand, the trust feeling of the customer is enhanced, the transaction cost is reduced, on the other hand, the settlement time is greatly reduced, and the operation efficiency and the benefit of the hotel are improved.
In an embodiment of the present invention, preferably, the confirming unit 1012 is further configured to, after the step of pushing the information to be paid to the user terminal, confirm again whether the cost corresponding to the consumable item and/or the damaged item is paid after a preset payment time; and a credit unit 1016, further configured to directly mark the user's credit information as an untrusted user when the result is still unpaid, and record the consumed and/or damaged item and its corresponding fee in the account as a debt.
In this embodiment, after the information to be paid is pushed to the user terminal, after a preset payment time, if the user does not pay the cost corresponding to the consumption item and/or the damaged item, and the user can be considered to refuse payment, the credit category of the user is directly marked as an untrusted user, and a debt item (including at least the consumption item and/or the damaged item and the cost corresponding to the consumption item and/or the damaged item) is recorded in the member account. When the credit category of the user is an untrusted user, the user does not have the permission of quick settlement when the user stays in the hotel again.
In an embodiment of the present invention, preferably, the confirming unit 1012 is further configured to: and when the payment information of the user terminal is received again, confirming the payment amount according to the payment information, and deducting the arrears from the payment amount.
In the embodiment, when the credit category of the user is an untrusted user, the user transacts the hotel again and collects the corresponding deposit of the room; preferably, the system will automatically remind the reception staff in the foreground that the user has room consumption last time and refuse to pay the bill; when the payment information of the user is received, the payment amount is confirmed, and the last arrearage is deducted from the payment amount, so that the economic loss of the hotel can be effectively avoided.
As shown in fig. 11, a schematic block diagram of a hotel quick-check-out system according to yet another embodiment of the present invention. Wherein, this quick system 1100 of returning a house of hotel includes:
an obtaining unit 1102, configured to obtain corresponding credit information according to the identity information of the user;
a settlement unit 1104 for determining whether the user has a right of quick settlement based on the credit information; determining a settlement mode of the user according to the authority; the settlement unit 1104 specifically includes:
an authority unit 11042, configured to determine whether the user has an authority to quickly settle the account according to whether the credit value reaches a preset credit value when the credit information is the credit value of the third-party credit platform; or
An authority unit 11044, when the credit information is a credit category in the user's account, determining whether the user has a fast settlement authority according to whether the credit category is a trusted user;
a prompting unit 1106, configured to prompt the user that the deposit is not required to be paid when it is determined that the user has the right to perform quick settlement;
a receiving unit 1108, configured to receive a room returning instruction sent by a user terminal;
an extracting unit 1110 for acquiring and extracting fee settlement information and ward-round information of the user based on the refuge instruction, the fee settlement information including a house fee settlement amount;
a confirming unit 1112, configured to confirm that the check-out procedure is completed and send successful check-out information to the user terminal when the house fee settlement amount is greater than or equal to the required house lodging fee; when the ward inspection information comprises the consumer goods and/or the damaged goods, whether the cost corresponding to the consumer goods and/or the damaged goods is paid or not is confirmed according to the cost settlement information;
a pushing unit 1114, configured to push information to be paid to the user terminal when the confirmation result is unpaid;
a credit unit 1116, configured to add corresponding points and credit values to the user's account when the payment is confirmed;
a confirming unit 1112, further configured to, after the step of pushing the information to be paid to the user terminal, confirm again whether the cost corresponding to the consumable item and/or the damaged item has been paid after a preset payment time; and a credit unit 1116, further configured to directly mark the credit information of the user as an untrusted user when the result is still unpaid, and record the consumed item and/or the damaged item and the corresponding fee as arrears in the account;
a confirming unit 1112, further configured to, when the payment information of the user terminal is received again, confirm the payment amount according to the payment information, and deduct the arrears from the payment amount at first;
a setting unit 1118, configured to set corresponding preference information according to the integral, and push the preference information to the user terminal; and setting a preset payment time according to the credit value.
In this embodiment, when the user enjoys quick settlement services such as deposit free and check free, and consumes or damages the goods in the hotel room, the amount of each goods in the hotel room is referred to, payment can be performed through the APP page of the hotel or the payment page of the wechat public number, after the payment is completed, the system identifies, corresponding points (and/or credit values) are added to the account of the member for the behavior, and corresponding benefits are set according to the points, such as room coupon, point redemption prize, or corresponding discount when the guest transacts for check in next time, and the like, so that the viscosity and participation of the guest can be increased, and the guest can feel the enjoyment of the hotel services. And setting the preset payment time according to the credit value, wherein the higher the credit value is, the longer the preset payment time is, and further preferably, opening more authorities for the user according to the credit value, such as reserving a room without paying a house fee, enjoying a quick settlement service, and the like.
In any of the above embodiments, preferably, the credit unit is further configured to: and when the credit value is continuously increased and increased to a preset value, modifying the credit category from the untrusted user to the trusted user.
In this embodiment, when the credit value continuously increases and accumulates to a preset value, the credit category is modified from an untrusted user to a trusted user. For example, when the customer does not consume, damage articles or actively pay for three times continuously, the credit category of the customer is changed from an untrusted customer to a trusted customer, so that the customer can enjoy the services of free deposit and fast check-out as other trusted customers.
Fig. 12 is a schematic flow chart of a quick hotel check-out method according to an embodiment of the present invention. The quick hotel returning method comprises the following steps:
step 1212, if the customer has not paid, the waiter pays the customer;
step 1214, the user who refuses to pay is reminded to check in next time.
In this embodiment, exempt from the deposit to the hotel, exempt from to check the room and move into fast, the application of returning the room, can accelerate speed and the efficiency of handling the move into greatly, improve Customer's sense of trust, simultaneously when handling the room of returning the room, need not make a rounds of the room, the time that the Customer waited for this moment just can be saved, the work that the floor waiter need not stop the hand yet turns to the room of returning the room and makes a round of the room, save waiter's time greatly, use CRM (Customer relation management system) simultaneously, track and remind unpaid Customer to pay, the application of this kind of scheme has strengthened Customer's experience greatly and has felt, the service efficiency of hotel has been promoted.
FIG. 13 is a schematic diagram of a computer device according to one embodiment of the invention. Wherein the computer device 1 comprises: a memory 12, a processor 14 and a computer program stored on the memory 12 and executable on the processor 14, the processor 14 being configured to perform the steps of the hotel quick-check-out method as in any one of the above embodiments.
In the computer device 1 provided by the present invention, the processor 14 included in the computer device 1 is configured to execute the steps of the hotel quick-check-out method according to any one of the foregoing embodiments, so that the computer device 1 can achieve all beneficial effects of the hotel quick-check-out method, and details are not repeated.
The invention also proposes a computer-readable storage medium on which a computer program is stored, which, when being executed by a processor, realizes the steps of the hotel quick-check-out method according to any one of the above embodiments.
The computer-readable storage medium provided by the present invention, when being executed by a processor, implements the steps of the hotel quick-check-out method according to any one of the above embodiments, so that the computer-readable storage medium can implement all the beneficial effects of the hotel quick-check-out method, and is not described again.
The above description is only a preferred embodiment of the present invention, and is not intended to limit the present invention, and various modifications and changes may be made to the present invention by those skilled in the art. Any modification, equivalent replacement, or improvement made within the spirit and principle of the present invention should be included in the protection scope of the present invention.
Claims (8)
1. A quick hotel check-out method is applied to a hotel server and is characterized by comprising the following steps:
receiving a room returning instruction sent by a user terminal;
acquiring and extracting expense settlement information and ward-round information of the user based on a return instruction, wherein the expense settlement information comprises a house fee settlement amount;
when the house fee settlement amount is larger than or equal to the required house fee, confirming that the house refunding procedure is finished and sending successful house refunding information to the user terminal; and
when the ward inspection information comprises a consumer item and/or a damaged item, confirming whether the cost corresponding to the consumer item and/or the damaged item is paid or not according to the cost settlement information;
when the confirmation result is that the payment is not made, pushing information to be paid to the user terminal;
after the preset payment time, whether the cost corresponding to the consumer goods and/or the damaged goods is paid or not is confirmed again, when the confirmation result is that the payment is not yet paid, the credit category of the user is directly marked as an untrustworthy user, and the consumer goods and/or the damaged goods and the cost corresponding to the consumer goods and/or the damaged goods are recorded as arrears in an account of the user;
and when the payment is confirmed, adding corresponding points and credit values in the account of the user.
2. The hotel fast check-out method according to claim 1, wherein before the step of receiving the check-out instruction sent by the user terminal, the hotel fast check-out method further comprises:
acquiring corresponding credit information according to the identity information of the user;
determining whether the user has the right of fast check-out or not according to the credit information; and
and determining the settlement mode of the user according to the authority.
3. The hotel quick-check-out method as claimed in claim 2, wherein the step of determining whether the user has a right to quickly check out according to the credit information comprises:
when the credit information is the credit value of a third-party credit platform, determining whether the user has the permission of fast check-out according to whether the credit value reaches a preset credit value; or
And when the credit information is the credit category in the account of the user, determining whether the user has the permission of fast check-out according to whether the credit category is a trusted user.
4. The utility model provides a hotel moves back room system fast, is applied to hotel server, its characterized in that, hotel moves back room system fast includes:
the receiving unit is used for receiving a room returning instruction sent by the user terminal;
the system comprises an extraction unit, a check unit and a control unit, wherein the extraction unit is used for acquiring and extracting expense settlement information and ward-round information of the user based on a room returning instruction, and the expense settlement information comprises a room fee settlement amount;
the confirmation unit is used for confirming that the refuge procedure is finished and sending successful refuge information to the user terminal when the house fee settlement amount is larger than or equal to the required house lodging fee; when the ward-round information comprises a consumer item and/or a damaged item, confirming whether the cost corresponding to the consumer item and/or the damaged item is paid or not according to the cost settlement information;
the pushing unit is used for pushing the information to be paid to the user terminal when the result of the confirmation is that the payment is not made;
the credit unit is used for adding corresponding points and credit values in the account of the user when the payment is confirmed;
the confirming unit is further configured to, after the step of pushing the information to be paid to the user terminal and after a preset payment time, confirm again whether the fee corresponding to the consumable item and/or the damaged item has been paid, and
and the credit unit is also used for directly marking the credit category of the user as an untrusted user when the confirmation result is still unpaid, and recording the consumption article and/or the damaged article and the corresponding fee as arrears in the account of the user.
5. The hotel fast check-out system as set forth in claim 4, further comprising:
the system comprises an acquisition unit, a processing unit and a processing unit, wherein the acquisition unit is used for acquiring corresponding credit information according to the identity information of a user before receiving a room returning instruction sent by a user terminal;
the settlement unit is used for determining whether the user has the authority of fast check-out or not according to the credit information; and
and determining the settlement mode of the user according to the authority.
6. The hotel quick check-out system according to claim 5, wherein the settlement unit specifically comprises:
the first authority unit is used for determining whether the user has the authority of fast check-out according to whether the credit value reaches a preset credit value or not when the credit information is the credit value of a third-party credit platform; or
And the second permission unit is used for determining whether the user has the permission of fast check-out according to whether the credit category is a trusted user when the credit information is the credit category in the account of the user.
7. The hotel fast check-out system as set forth in claim 4, further comprising:
the setting unit is used for setting corresponding preferential information according to the integral and pushing the preferential information to the user terminal; and setting the preset payment time according to the credit value.
8. The hotel quick check-out system as recited in claim 7, wherein the credit unit is further configured to:
and when the credit value is continuously increased and increased to a preset value, modifying the credit category from an untrusted user to a trusted user.
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| CN109559252B (en) * | 2018-10-18 | 2020-10-16 | 深圳慧通商务有限公司 | Method for confirming departure time and related device |
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| CN110533850A (en) * | 2019-09-04 | 2019-12-03 | 淮阴工学院 | A kind of long-range hotel checks out management system and third-party platform |
| CN111598546A (en) * | 2020-05-19 | 2020-08-28 | 张爱华 | Hotel guest room management control system and method |
| CN112907393A (en) * | 2021-03-23 | 2021-06-04 | 厦门仟信德信息技术有限公司 | Hotel self-service terminal with delayed settlement pre-authorization function |
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| CN107229984A (en) * | 2016-03-23 | 2017-10-03 | 上海新飞凡电子商务有限公司 | A kind of hotel self-service moves in, activates elevator button and the self-service method checked out |
| CN106296201A (en) * | 2016-08-15 | 2017-01-04 | 广州地理研究所 | Bus Card equipment off-line credit payment verification method |
| CN106408102A (en) * | 2016-09-26 | 2017-02-15 | 成都至爱生活科技有限公司 | Management system for providing hotel guest with intelligent service |
| CN106570797A (en) * | 2016-11-07 | 2017-04-19 | 成都科曦科技有限公司 | Self-check-out, automatic check and automatic settlement hotel management system and method |
| CN107067291A (en) * | 2017-01-24 | 2017-08-18 | 广州发展集团股份有限公司 | A kind of staple commodities logistics and the credit checking method and system in supply chain management |
| CN107423831A (en) * | 2017-07-06 | 2017-12-01 | 浙江小尤鱼智能技术有限公司 | A kind of self-service hotel based on multistage authority distribution moves in method and system |
| CN107451935A (en) * | 2017-07-06 | 2017-12-08 | 浙江小尤鱼智能技术有限公司 | A kind of self-service hotel settlement method and system |
| CN107832863A (en) * | 2017-12-05 | 2018-03-23 | 安徽尚易信息技术有限公司 | A kind of self-service hotel's booking system based on cell phone application |
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