CN108491935A - A kind of customer information visualized O＆M management system and method - Google Patents

Abstract

The invention discloses a customer information visualization operation and maintenance management system and method. The system includes an intelligent mobile terminal and a management server, and the intelligent mobile terminal includes a microprocessor, a power supply module, a display screen, buttons, a WIFI module, a Bluetooth module, an infrared module, a GPRS module, a GPS module, a laser scanning code module, a camera and A communication interface module, the microprocessor is electrically connected to a power supply module, a display screen, a button, a WIFI module, a bluetooth module, an infrared module, a GPRS module, a GPS module, a laser scanning code module, a camera and a communication interface module, and the GPRS The module is wirelessly connected with the management server through the wireless network. The present invention can display faulty equipment information, corresponding customer information, and the geographic location of faulty equipment, and also has a positioning and navigation function, which is convenient for users to quickly find the optimal route to reach the scene, and can also record defect elimination conditions, which is convenient for management.

Description

A customer information visualization operation and maintenance management system and method

technical field

The invention relates to the technical field of operation and maintenance management, in particular to a system and method for visual operation and maintenance management of customer information.

Background technique

With the continuous development of my country's power technology and power demand and the continuous deepening of rural power grid transformation, the scale of modern power grids is increasing day by day, and the number of terminal power supply equipment and facilities is also increasing day by day. As the number of terminal devices increases, the work of operation and maintenance personnel becomes increasingly heavy.

The original operation and maintenance management system is text-oriented operation and maintenance management. Equipment failures and problem descriptions can only be prompted to maintenance personnel through text messages, and cannot provide real-time information such as the geographical location of the equipment, its customers, and surrounding related equipment. After the operation and maintenance personnel obtain the equipment failure, the operation and maintenance personnel need to obtain the specific method and route to the equipment location based on the understanding of the equipment location, road traffic and other conditions or combined with the map. In this case, it is easy to cause problems such as low operation and maintenance efficiency and low accuracy due to the experience of operation and maintenance personnel and their familiarity with regions and maps. At the same time, managers cannot understand the status of O&M staff in real time.

Contents of the invention

In order to solve the above problems, the present invention provides a customer information visualization operation and maintenance management system and method, which can display faulty equipment information, corresponding customer information, and the geographic location of the faulty equipment, and also has a positioning and navigation function, which is convenient for users to quickly find the most The optimal route arrives at the scene, and it can also record the situation of eliminating defects, which is convenient for management.

In order to solve the above problems, the present invention adopts the following technical solutions to achieve:

A customer information visualization operation and maintenance management system of the present invention includes an intelligent mobile terminal and a management server, and the intelligent mobile terminal includes a microprocessor, a power supply module, a display screen, buttons, a WIFI module, a Bluetooth module, an infrared module, and a GPRS module , a GPS module, a laser scanning module, a camera and a communication interface module, the microprocessor is respectively connected with a power supply module, a display screen, a button, a WIFI module, a bluetooth module, an infrared module, a GPRS module, a GPS module, a laser scanning module, The camera is electrically connected to the communication interface module, and the GPRS module is wirelessly connected to the management server through a wireless network.

In this technical solution, the power supply module is used to supply power to the smart mobile terminal, the display screen is used to display image information, the WIFI module is used to connect to the WIFI network, the Bluetooth module is used to communicate with devices with Bluetooth communication functions, and the infrared module is used to communicate with Device communication with infrared communication function, GPS is used to locate the geographic location, the laser scanning module is used to scan the barcode of the electrical equipment, the camera is used to take pictures and record videos, and the communication interface module is used to connect and communicate with external devices.

The management server sends the faulty device information, the corresponding customer information, and the geographic location of the faulty device to the smart mobile terminal, and the smart mobile terminal displays the corresponding information. The intelligent mobile terminal queries the optimal route according to its own geographical location and the geographical location of the faulty equipment, and provides navigation for the user, so that the user can quickly reach the scene. The user uses the laser scanning module of the smart mobile terminal to scan the barcode of the electrical equipment on site to trigger the specified elimination task, and sends the elimination information to the management server, which records the elimination situation for easy management.

Preferably, the smart mobile terminal further includes a voice input module, and the voice input module is electrically connected to the microprocessor. The staff can use voice to input fault information into the smart mobile terminal, which is convenient for fault information recording.

Preferably, the smart mobile terminal further includes a memory card, and the memory card is electrically connected to the microprocessor. The smart mobile terminal periodically downloads the customer information cache in all jurisdictions from the management server to the memory card, and when the network of the smart mobile terminal is abnormal and cannot perform synchronous query database, it will query the memory card.

Preferably, the power supply module includes a storage battery, a charging and discharging management circuit and a charging interface, and the charging and discharging management circuit is electrically connected to the storage battery, the charging interface and the power supply terminal of the microprocessor, respectively.

A customer information visualization operation and maintenance management method of the present invention is used in the above-mentioned customer information visualization operation and maintenance management system, comprising the following steps:

After the smart mobile terminal is started, it establishes a wireless connection with the management server and displays the login interface; the user enters the login information on the login interface, and the smart mobile terminal sends the login information to the management server, and the management server verifies whether the login information is correct. If the verification is passed, the management The server allows the smart mobile terminal to log in and obtain user authority information, and sends a login permission command to the smart mobile terminal, and the smart mobile terminal displays an operation interface to allow the user to operate;

During operation and maintenance, the user uses the laser scanning module of the smart mobile terminal to scan the barcode of the electrical equipment to trigger the specified defect elimination task, and the smart mobile terminal obtains the device information, and sends the device information, the execution of the defect elimination task and its own geographical location information Go to the management server, the management server registers, and the management server sends the customer information of the asset number corresponding to the device to the smart mobile terminal, and the smart mobile terminal displays the customer's detailed information for the operation and maintenance personnel to proofread.

Preferably, the smart mobile terminal periodically downloads the cache of customer information under all jurisdictions from the management server to the local, and when the network of the smart mobile terminal is abnormal and cannot perform synchronous query database, then query the local cache.

Preferably, each defect elimination task must record the target customer, fault type, fault phenomenon, fault handling process, and customer contact information.

Preferably, corresponding permissions are set in advance according to different user roles on the smart mobile terminal, and the smart mobile terminal makes corresponding log records for the important operations of the user for review, and users without permission are prohibited from using the smart mobile terminal. For example: Substation users can only view the relevant information of their respective substation equipment.

Preferably, the management server allows adding and modifying departments and roles of the system, and maintains the organizational structure of the system, so as to assign different functional rights to users and divide their functional scope according to different department roles.

The beneficial effects of the present invention are: it can display the faulty equipment information, the corresponding customer information, and the geographic location of the faulty equipment, and also has the function of positioning and navigation, which is convenient for users to quickly find the optimal route to the scene, and can also record the situation of eliminating defects, which is convenient for management .

Description of drawings

Fig. 1 is a circuit principle connection block diagram of the present invention.

In the figure: 1. Management server, 2. Microprocessor, 3. Power supply module, 4. Display screen, 5. Button, 6. WIFI module, 7. Bluetooth module, 8. Infrared module, 9. GPRS module, 10. GPS module, 11. Laser code scanning module, 12. Camera, 13. Communication interface module, 14. Voice input module, 15. Memory card, 16. Battery, 17. Charge and discharge management circuit, 18. Charging interface.

Detailed ways

The technical solutions of the present invention will be further specifically described below through the embodiments and in conjunction with the accompanying drawings.

Embodiment: A kind of customer information visualization operation and maintenance management system of this embodiment, as shown in Figure 1, includes a smart mobile terminal and a management server 1, and the smart mobile terminal includes a microprocessor 2, a power module 3, a display screen 4, buttons 5. WIFI module 6, bluetooth module 7, infrared module 8, GPRS module 9, GPS module 10, laser scanning module 11, camera 12 and communication interface module 13, microprocessor 2 and power module 3, display screen 4, Button 5, WIFI module 6, Bluetooth module 7, infrared module 8, GPRS module 9, GPS module 10, laser scanning module 11, camera 12 and communication interface module 13 are electrically connected, and GPRS module 9 is wirelessly connected to management server 1 through wireless network connect.

The power module is used to supply power to the smart mobile terminal, the display screen is used to display image information, the WIFI module is used to connect to the WIFI network, the Bluetooth module is used to communicate with devices with Bluetooth communication function, and the infrared module is used to communicate with devices with infrared communication function For communication, GPS is used to locate the geographical location, the laser scanning module is used to scan the barcode of the electrical equipment, the camera is used to take pictures and record videos, and the communication interface module is used to connect and communicate with external devices.

The management server sends the faulty device information, the corresponding customer information, and the geographic location of the faulty device to the smart mobile terminal, and the smart mobile terminal displays the corresponding information. The intelligent mobile terminal queries the optimal route according to its own geographical location and the geographical location of the faulty equipment, and provides navigation for the user, so that the user can quickly reach the scene. The user uses the laser scanning module of the smart mobile terminal to scan the barcode of the electrical equipment on site to trigger the specified elimination task, and sends the elimination information to the management server, which records the elimination situation for easy management.

The smart mobile terminal also includes a voice input module 14 , and the voice input module 14 is electrically connected to the microprocessor 2 . The staff can use voice to input fault information into the smart mobile terminal, which is convenient for fault information recording.

The smart mobile terminal also includes a memory card 15 which is electrically connected to the microprocessor 2 . The smart mobile terminal periodically downloads the customer information cache in all jurisdictions from the management server to the memory card, and when the network of the smart mobile terminal is abnormal and cannot perform synchronous query database, it will query the memory card.

The power module 3 includes a storage battery 16 , a charging and discharging management circuit 17 and a charging interface 18 , and the charging and discharging management circuit 17 is electrically connected to the storage battery 16 , the charging interface 18 and the power supply terminal of the microprocessor 2 respectively.

The smart mobile terminal and the management server verify the user's legitimacy when logging in to ensure the information security of the system. Obtain user permissions through verification, which is used to determine the user's different operation permissions after logging in to the software. The main function of the login interface of the smart mobile terminal is to verify whether the user's login information is correct. When the user logs in, first verify whether the user is legal according to the information entered by the user. If the information verification passes, the user can log in normally and record the user login information. After the user is authenticated, the system obtains the user permission information in real time, so as to facilitate the permission control in the user's later operation. If the verification fails three times, the software will automatically exit.

This system provides system administrators with the functions of managing system users and changing passwords. Such as organizational structure, user information management, user authority management, etc.

E.g:

Unit information: Modify and display the name of the specific unit using this system:

(1) Modify unit information: modify and save the name of the specific unit, which is required in the report.

(2) Display unit information: display the name of the specific unit currently using the system.

Organizational structure: Add and modify the departments and roles of the system, maintain the organizational structure of the system, so as to assign different functional rights to users and divide their functional scope according to different departmental roles:

(1) Department and role: maintain the department and role of the system user.

(2) Organization member information: display the department roles corresponding to system users.

User Center: Add, modify, delete users of this system:

(1) Add user: The system administrator adds a member to the system.

(2) Modify users: system users modify passwords, and system administrators modify system user information, such as: the user's department and role.

(3) Delete user: The system administrator deletes the user members of the system.

(4) Password modification: In order to ensure the security of user information and operation, the current user is provided to change his/her own password.

Functional authorization: assign different functional rights to users according to different department roles:

(1) Assign permissions: According to the security rules or security policies set by the system, users are allowed to access and only access authorized resources.

(2) Check the scope of authority: check system resources and resource authorization.

This system has the function of customer information management. Based on the customer information analysis method of the existing offline files and the development of the secondary editing technology, the existing offline customer file files (XML/EXCEL/TXT) can be used to generate the basic customer information database and complete the establishment of the basic information database of the operation and maintenance platform.

like:

Batch import: Use the existing offline customer archives (XML/EXCEL/TXT) to generate a customer basic information database, and screen the uniqueness of account names and asset numbers when importing.

Manual entry: Retrieve specified users, maintain, add or modify customer information.

Exception and historical modification reminder: When importing and adding customer information, screen and compare account numbers and asset numbers. If there are duplicates, an exception will be prompted, and the detailed content of the exception and information source, storage time, and storage personnel will be displayed; if so Modifying the content will prompt the historical maintenance record, maintenance personnel, maintenance time and maintenance content of this information.

Supplementary recording of location information: Supplementary recording of positioning information on the location of the customer's equipment on the smart mobile terminal to provide a data basis for the navigation function.

Location navigation: use the manual query function to query customer information, provide customer location, support the function of jumping to existing navigation software for navigation, compatible with mainstream mobile phone navigation software: Baidu, Gaode, Tencent, Google.

The system has operation and maintenance task management functions. Records of tasks processed by operation and maintenance personnel, including four modules: check-in, proofreading, defect elimination, and business. After scanning the code, the entry of sign-in, proofreading, and business modules is directly triggered. The defect elimination module can be entered by scanning the code or manually selected to suit Elimination tasks that cannot be scanned. After the operation and maintenance task execution record is actively uploaded to the database, if the network cannot be uploaded in real time, it will be actively uploaded again when the program is opened next time.

like:

Check-in: Provide the check-in function for the operation and maintenance personnel. The check-in function is triggered by scanning the code, and the positioning function is performed after the check-in is selected.

Customer information proofreading: Through the code scanning function, query the user of the asset number and display the customer's detailed information for the operation and maintenance personnel to proofread. The information is wrong. If there is no abnormality, only the person and time of this proofreading are recorded.

Defect elimination: O&M personnel can scan and read the barcode of the electrical equipment to trigger the elimination task of the specified user. For the elimination task that cannot be scanned, the defect elimination function can be manually selected. Each defect elimination task must record the target customer, fault type, fault phenomenon, fault handling process, and customer contact information. The defect elimination task corresponds to the processing personnel and time, and provides a data basis for personnel attendance, defect elimination statistics in the current month, and regional defect statistics. You can query the historical defect elimination records, fault types, processing personnel, and processing methods of the specified customer, and provide information for subsequent defect elimination tasks. for reference.

Business processing: The business processing module is mainly for daily processing such as capacity increase, table replacement, etc.

This system has operation and maintenance record management function. Operation and maintenance personnel can view their monthly and quarterly missing data and check-in records in the record management. Managers can make monthly, quarterly, and annual statistics of operation and maintenance records by area, team, and personnel as units, and count the situation of operation and maintenance and elimination. Statistical areas or time periods of high-occurrence types of power failures, year-on-year or chain analysis. Provide detailed data for the management of operation and maintenance personnel and the stability of power supply in the jurisdiction.

This system also has the following functions:

Offline import of customer information: identify the electricity user information file (CSV, XML) exported by the marketing system, and save the value of the corresponding data field of the offline file to the self-built database. The database should contain the following information: affiliated power supply company, affiliated branch/power supply unit, affiliated community/region, collection point number, metering point number, meter box number, meter asset number, account number, account name, electricity address, contact Telephone.

Customer information mobile query and maintenance:

The customer information mobile terminal periodically downloads the customer information cache under all jurisdictions to the local. When the mobile terminal network is abnormal and cannot perform synchronous query of the host computer database, it will query the local cache.

Statistical analysis of operation and maintenance data: Statistical analysis of operation and maintenance records can be divided into jurisdictions, teams and groups, and personnel as units, and monthly, quarterly, and annual statistics of operation and maintenance records can be made, and statistics on the elimination of defects in operation and maintenance can be counted. Statistical areas or time periods of high-occurrence types of power failures, year-on-year or chain analysis. Provide detailed data for the management of operation and maintenance personnel and the stability of power supply in the jurisdiction.

Operation and maintenance log: record operation and maintenance minutes, and provide reference for subsequent operation and maintenance personnel to eliminate vacancies or marketing personnel to communicate with customers to self-check faults. If sales personnel can guide customers to self-check faults through phone calls, there is no need for on-site operation and maintenance personnel to deal with it, reducing costs , saving human and material resources.

Positioning information and navigation: Add location attributes to all customer devices, reminding operation and maintenance personnel to gradually improve location information. When querying customer information on the mobile terminal, the location query function can be selected to display customer location information, and external navigation software can be called for navigation.

Browsing of operation and maintenance information: dynamically display power grid flow, substation primary wiring diagram, power grid equipment operation status, etc., conveniently query equipment ledger and operating parameters; realize power grid operation simulation operation, and realize equipment operation, outage, failure, maintenance and other operations; It has the functions of network topology coloring, using colors to distinguish grid voltage levels and charged states, visually displaying power supply boundaries and equipment fault areas, etc.

Personnel movement: Managers and team leaders can check the latest check-in or vacancy record of operation and maintenance personnel in real time, view personnel movements, understand personnel processing tasks, and make plans for personnel management and event management.

Statistical analysis of reports: Provides statistics on the attendance of operation and maintenance personnel, which is divided into monthly, quarterly, and annual statistics, and counts the attendance rate of teams and groups, and the attendance rate of personnel. Provides statistics on the vacancy elimination of operation and maintenance personnel, including monthly, quarterly, and annual statistics, counts the number of vacancy eliminations for members, and counts the number of vacancy eliminations for teams. Provide statistics on defects within the jurisdiction, monthly, quarterly, and annual statistics, count the number of each defect type, analyze different defect high-incidence periods, high-incidence areas, and analyze high-incidence defect types. Provide statistics on safe electricity consumption within the jurisdiction, conduct year-on-year and month-on-month analysis, and analyze the trend of electricity failures.

A customer information visualization operation and maintenance management method in this embodiment is used in the above-mentioned customer information visualization operation and maintenance management system, including the following steps:

After the smart mobile terminal is started, it establishes a wireless connection with the management server and displays the login interface; the user enters the login information on the login interface, and the smart mobile terminal sends the login information to the management server, and the management server verifies whether the login information is correct. If the verification is passed, the management The server allows the smart mobile terminal to log in and obtain user permission information, and sends a login permission command to the smart mobile terminal, and the smart mobile terminal displays the operation interface to allow the user to operate; (if the verification fails three times, the smart mobile terminal will automatically exit the software)

During operation and maintenance, the user uses the laser scanning module of the smart mobile terminal to scan the barcode of the electrical equipment to trigger the specified defect elimination task, and the smart mobile terminal obtains the device information, and sends the device information, the execution of the defect elimination task and its own geographical location information Go to the management server, the management server registers, and the management server sends the customer information of the asset number corresponding to the device to the smart mobile terminal, and the smart mobile terminal displays the customer's detailed information for the operation and maintenance personnel to proofread. (If an abnormality is found in the proofreading, you can manually enter the abnormal information)

The smart mobile terminal periodically downloads the customer information cache under all jurisdictions from the management server to the local, and when the smart mobile terminal network is abnormal and cannot perform synchronous query database, it will query the local cache.

Each defect elimination task must record the target customer, fault type, fault phenomenon, fault handling process, and customer contact information.

In the smart mobile terminal, corresponding permissions are set in advance according to different user roles, and the smart mobile terminal makes corresponding log records for the important operations of the user for review, and users without permission are prohibited from using the smart mobile terminal. For example: Substation users can only view the relevant information of their respective substation equipment.

The management server allows adding and modifying the departments and roles of the system, maintaining the organizational structure of the system, so as to assign different functional rights to users and divide their functional scope according to different department roles.

Claims (9)

1. A visual operation and maintenance management system for customer information, characterized in that it includes an intelligent mobile terminal and a management server (1), and the intelligent mobile terminal includes a microprocessor (2), a power module (3), a display screen (4 ), button (5), WIFI module (6), Bluetooth module (7), infrared module (8), GPRS module (9), GPS module (10), laser scanning module (11), camera (12) and The communication interface module (13), the microprocessor (2) is respectively connected with the power module (3), the display screen (4), the button (5), the WIFI module (6), the bluetooth module (7), the infrared module (8 ), GPRS module (9), GPS module (10), laser scanning module (11), camera (12) and communication interface module (13) are electrically connected, and the GPRS module (9) is connected to the management server ( 1) Wireless connection. 2. A customer information visualization operation and maintenance management system according to claim 1, characterized in that, the intelligent mobile terminal further includes a voice input module (14), and the voice input module (14) communicates with the microprocessor ( 2) Electrical connection. 3. A visual operation and maintenance management system for customer information according to claim 1, characterized in that, the smart mobile terminal further includes a memory card (15), and the memory card (15) and the microprocessor (2) electrical connection. 4. A customer information visualization operation and maintenance management system according to claim 1, 2 or 3, characterized in that, the power module (3) includes a battery (16), a charging and discharging management circuit (17) and a charging interface (18), the charging and discharging management circuit (17) is respectively electrically connected to the battery (16), the charging interface (18) and the power supply terminal of the microprocessor (2). 5. A customer information visualization operation and maintenance management method for the customer information visualization operation and maintenance management system according to claim 1, characterized in that it comprises the following steps: After the smart mobile terminal is started, it establishes a wireless connection with the management server and displays the login interface; the user enters the login information on the login interface, and the smart mobile terminal sends the login information to the management server, and the management server verifies whether the login information is correct. If the verification is passed, the management The server allows the smart mobile terminal to log in and obtain user authority information, and sends a login permission command to the smart mobile terminal, and the smart mobile terminal displays an operation interface to allow the user to operate; During operation and maintenance, the user uses the laser scanning module of the smart mobile terminal to scan the barcode of the electrical equipment to trigger the specified defect elimination task, and the smart mobile terminal obtains the device information, and sends the device information, the execution of the defect elimination task and its own geographical location information Go to the management server, the management server registers, and the management server sends the customer information of the asset number corresponding to the device to the smart mobile terminal, and the smart mobile terminal displays the customer's detailed information for the operation and maintenance personnel to proofread. 6. A method for visual operation and maintenance management of customer information according to claim 5, characterized in that, the smart mobile terminal periodically downloads the customer information under all jurisdictions from the management server and caches them locally, and when the smart mobile terminal is abnormal in the network, it cannot execute When querying the database synchronously, the local cache is queried. 7. A visual operation and maintenance management method for customer information according to claim 5, wherein each defect elimination task must record the target customer, fault type, fault phenomenon, fault handling process, and customer contact information. 8. A method for visual operation and maintenance management of customer information according to claim 5, characterized in that, the smart mobile terminal sets corresponding permissions in advance according to different user roles, and the smart mobile terminal makes corresponding log records for important operations of users For reference, users without authorization are prohibited from using smart mobile terminals. 9. A method for visual operation and maintenance management of customer information according to claim 5, characterized in that the management server allows adding and modifying departments and roles of the system, and maintains the organizational structure of the system, so as to facilitate Roles assign different functional rights to users and divide their functional scope.