CN108346064A - A kind of user's multiconductor household optimization service system - Google Patents

Abstract

The purpose of the present invention is to make up for the deficiencies of the existing technology, and provide a user multi-contact home optimization service system, which is dedicated to home users' understanding and navigation of power-related services, and directly adopts the form of P2P for power wiring and electrical appliances. The guidance issued by the company, as well as the provision of relevant electrical safety testing services. In order to achieve the stated purpose, the present invention provides a user multi-contact home optimization service system, which includes multiple contact opportunities. The contact points in the present invention refer to opportunities for interaction between electricity customers and power supply companies. The present invention provides a platform that can integrate power services into the daily life of power users, and directly intervenes in the customer's power planning and electrical appliance settings, avoiding the safety of the user's home due to lack of knowledge about power usage in daily life. Hidden danger.

Description

A user multi-touch home optimization service system

technical field

The invention relates to an electric power service system, in particular to a user multi-touch home optimization service system.

Background technique

Electricity is closely related to residents' lives, and modern people cannot live in a society without electricity. But the residents are unfamiliar with the power company, and they seem to have nothing to do with the power company except for paying electricity bills. It is this alienation that gives the breeding ground for rumors and prejudice. In fact, utilities have long emphasized touchpoints—the numerous, critical moments in the purchase and subsequent process where a customer comes into contact with a company and the product or service it offers. But focusing solely on maximizing satisfaction in those moments can create a distorted impression that customers will appear to be far more satisfied with the company than they actually feel. It also shifts attention away from the bigger—and more important—big picture: the customer experience from start to finish. At the same time, customers are not familiar with the power business, so even if they have high satisfaction, they are easy to be swayed by some directional remarks.

Although WeChat in the prior art is a product of the development of the self-media era of smart phone terminals, it integrates entertainment and commerce. WeChat can use its own powerful functions to realize the promotion of power companies' product brands through customer experience, precision marketing, O2O mode, word-of-mouth marketing and multi-touch marketing. In the process of using WeChat by power companies, there are still problems such as lack of user experience, difficulty in guaranteeing user security, lack of adaptability in information selection, and homogeneity of content and expression. Due to the functional limitations of WeChat, it cannot deal with the problems that users need to solve in a timely manner.

Invention content:

The purpose of the patent of the present invention is to make up for the deficiencies of the existing technology, and to provide a multi-contact home optimization service system for users, which is dedicated to home users' understanding and navigation of power-related services, and directly adopts the form of P2P for power wiring and electrical appliances Arrangement guidance, and services related to electrical safety testing.

In order to achieve the above purpose, the present invention provides a user multi-touch home optimization service system, which includes a first touch point opportunity, and the first touch point opportunity includes the following steps:

Step 1: Obtain household electricity consumption benchmark information: the household electricity consumption benchmark information includes: family size, housing area, family size and budget;

Step 2: Allocate the room where the household appliances are located according to the household user benchmark information;

Step 3: Set the socket and switch position according to the room where the household appliances are located;

Step 4: According to the rated power of household appliances, determine the socket and switch models to be purchased and the cables to be laid during decoration;

Step 5: Calculate the total cost according to the additional labor cost of the goods to be purchased in step 4, and directly determine the plan when the cost is lower than the budget.

Preferably, it also includes a second contact opportunity. The second contact opportunity is: for a user who has been decorated, the user uploads the drawing of the scheme that has been decorated to the system, and the system performs a simulation operation on the scheme to judge the user's adopted Whether the scheme is reasonable or not, send modification suggestions for unreasonable structures.

Preferably, when the installed power of electrical appliances in a single room in the scheme drawing uploaded by the user is higher than 90% of the upper limit of the rated load power in the room, the system issues a warning to the scheme and recommends modifications. The proposal for modification is to find a sample of the house type and rated power close to the user in the system library, and send it to the power user as a reference for comparison.

Preferably, a third contact opportunity is also included, and the third contact opportunity is: each room of the user is equipped with a separate power meter for recording the power value of the electrical appliances in the room at each time period, and according to the socket, switch and line The cable attribute calculates the remaining power capacity in different periods. When the user purchases additional electrical appliances in the room, he can query the remaining power capacity of the room where he wants to add electrical appliances from the system. The rated power of the added electrical appliances must be lower than the remaining power capacity.

Preferably, the fourth contact opportunity is also included. The fourth contact opportunity is: the system includes a unified purchase function, that is, in a certain area, multiple households are looking for customers who are close to the decoration period and use the same socket and switch or cable. Group purchasing.

Preferably, the family type includes the area of a single room, the number of people in the room, and the height attribute of the people in a single room. When there are special people in the room, the socket and switch layout properties will be optimized for the special people.

Preferably, the CAD drawing of the house type needs to be scanned into the system when obtaining the family house type attributes. In this way, there is no need to describe the house type information, and the system directly extracts the house type information from the CAD drawing for registration.

Preferably, the electrical appliances to be purchased are directly displayed in the floor plan in the system.

Preferably, the fifth contact opportunity is also included, and the contact opportunity is: after the decoration is completed, the configuration information such as sockets and switches in the relevant room is anonymously uploaded to the system, and the system simulates the electrical appliance operation plan based on this information, and finally finds the corresponding apartment type The optimal layout plan, this layout plan is placed separately in the system template bar for other users to download. The optimal layout scheme takes into account the uniform load of sockets and electrical appliances, the introduction of wiring lines and the cost of installation.

Through such a technical solution, the contact points in the present invention refer to opportunities for interaction between electricity customers and power supply companies. The present invention provides a platform that can integrate power services into the daily life of power users, and directly intervenes in the customer's power planning and electrical appliance settings, avoiding the safety of the user's home due to lack of knowledge about power usage in daily life. Hidden danger. In addition, the system has dedicated personnel to ensure that customers' questions can be solved in the first time, forming a perfect interaction between power supply companies and power customers.

Detailed ways:

A user multi-contact home optimization service system actually includes multiple contact opportunities, that is, opportunities for interaction between electricity customers and power supply companies.

Embodiment 1: including a first contact opportunity, the first contact opportunity includes the following steps:

Step 1: Obtain household electricity consumption benchmark information: the household electricity consumption benchmark information includes: family size, housing area, family size and budget;

Step 2: Allocate the room where the household appliances are located according to the household user benchmark information;

Step 3: Set the socket and switch position according to the room where the household appliances are located;

Step 4: According to the rated power of household appliances, determine the socket and switch models to be purchased and the cables to be laid during decoration;

Step 5: Calculate the total cost according to the additional labor cost of the goods to be purchased in step 4, and directly determine the plan when the cost is lower than the budget.

This program is implemented before the home users move in for decoration. In the prior art, home users have no concept of the total power of electrical appliances to be used during the decoration process, and the corresponding power department will not directly enter the home to provide guidance in this regard. The technical scheme adopted in the present invention has just made up for this defect.

Embodiment 2, that is, the second contact opportunity. The second contact opportunity is: for a user who has been decorated, the user uploads the drawing of the scheme that has been decorated to the system, and the system performs a simulation operation on this scheme to judge the user's adopted Whether the scheme is reasonable or not, send modification suggestions for unreasonable structures.

When the installed power of electrical appliances in a single room in the scheme drawings uploaded by the user is higher than 90% of the upper limit of the rated load power in the room, the system will issue a warning to the scheme and recommend modifications. Whether the scheme is reasonable is based on not only referring to the power consumption standards, but also considering the balance of electrical appliances in multiple rooms and whether the distribution of electrical appliances is too dense.

In this way, the hidden danger of household electricity load is avoided for users who have already decorated.

Embodiment 3 is the third contact opportunity. The third contact opportunity is: each room of the user is equipped with a separate power meter for recording the power value of the electrical appliances in the room at each time period, and according to the socket, switch and cable The attribute calculates the remaining power capacity in different periods. When the user purchases additional electrical appliances in the room, he can query the remaining power capacity of the room where he wants to add electrical appliances from the system. The rated power of the added electrical appliances must be lower than the remaining power capacity.

This technical solution belongs to the daily monitoring of user's indoor power utilization.

Embodiment 4 is the fourth contact opportunity. The fourth contact opportunity is: the system includes a unified purchase function, that is, in a certain area, multiple households are looking for customers who are close to the decoration period and use the same socket, switch or cable to form a group purchase.

The family type includes the area of a single room, the number of people in the room, and the height attributes of the people in a single room. When there are special people in the room, the socket and switch layout attributes will be optimized for the special people. During this process, the CAD drawings of the house type need to be scanned into the system when obtaining the family house type attributes. The electrical appliances to be purchased are directly displayed in the floor plan in the system.

This will not only improve the relationship between customers and electricity companies, but also improve the relationship between users and neighbors, killing two birds with one stone.

Embodiment 5 is the fifth contact opportunity. The contact opportunity is: after the decoration is completed, the configuration information such as sockets and switches in the relevant rooms is anonymously uploaded to the system. The system simulates the electrical appliance operation plan based on this information, and finally finds the most An optimal layout plan, which is placed separately in the system template bar for other users to download. The optimal layout scheme refers to the scheme with the most safety and power balance for setting plugs and wiring within the room.

Most of the first few contact opportunities are active services of power supply companies. In addition, the power supply company also needs to provide some cumulative services with more precipitation effect, so that customers can actively seek help. Only in this way can we meet the needs of customers at different levels, and at the same time improve our own services based on customer feedback.

Claims (9)

1. A user multi-touch home optimization service system, characterized in that it includes a first touch opportunity, and the first touch opportunity includes the following steps: Step 1: Obtain household electricity consumption benchmark information: the household electricity consumption benchmark information includes: family size, housing area, family size and budget; Step 2: Obtain the information, and allocate the room where the household appliances are located according to the household user benchmark information; Step 3: Set the socket and switch position according to the room where the household appliances are located; Step 4: According to the rated power of household appliances, determine the socket and switch models to be purchased and the cables to be laid during decoration; Step 5: Calculate the total cost according to the additional labor cost of the goods to be purchased in step 4, and directly determine the plan when the cost is lower than the budget. 2. A user multi-touch home optimization service system as claimed in claim 1, characterized in that: it includes a second touch point opportunity, and the second touch point opportunity is: for a user who has already decorated, the user will The blueprint of the scheme is uploaded to the system, and the system simulates the scheme to judge whether the scheme adopted by the user is reasonable, and sends modification suggestions for unreasonable structures. 3. A user multi-touch home optimization service system as claimed in claim 2, characterized in that: when the installed power of electrical appliances in a single room in the scheme drawing uploaded by the user is already higher than 90% of the upper limit of the rated load power in the room %, the system issues a warning to the scheme and recommends modifications. 4. A user multi-touch home optimization service system according to claim 1, characterized in that: it includes a third touch point opportunity, and the third touch point opportunity is: each room of the user is equipped with a separate power The meter is used to record the power value of electrical appliances in the room in each period, and calculate the remaining power capacity in different periods according to the properties of sockets, switches and cables. The remaining power capacity of the room, the rated power of the added electrical appliances must be lower than this remaining power capacity. 5. A user multi-touch home optimization service system according to claim 1, characterized in that it includes a fourth touch point opportunity, and the fourth touch point opportunity is: the system includes a unified purchase function, that is, in a certain area Many households in the country are looking for customers who are close to the decoration period and use the same sockets, switches or cables for group purchases. 6. A user multi-touch home optimization service system according to claim 1, characterized in that: the family type includes the area of a single room and the number of people in the room, as well as the height attribute of the people in a single room, When there is a special person in the room, the socket and switch layout properties will be optimized for the special person. 7. A user multi-touch home furnishing optimization service system according to claim 1, characterized in that: when obtaining the attributes of the family type, it is necessary to scan the CAD drawing of the type into the system. 8. A user multi-touch home optimization service system according to claim 7, characterized in that: said electrical appliances to be purchased are directly displayed in the floor plan in the system. 9. A user multi-contact home optimization service system as claimed in claim 1, characterized in that: it includes a fifth contact opportunity, and the contact opportunity is: after the completion of decoration, configure information such as sockets and switches in related rooms It is uploaded anonymously to the system, and the system simulates the electrical appliance operation plan based on this information, and finally finds the optimal layout plan for the corresponding house type. This layout plan is placed separately in the system template bar for other users to download.