CN108268996A - Task tracking processing method, system, computer equipment and storage medium - Google Patents
Task tracking processing method, system, computer equipment and storage medium Download PDFInfo
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- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
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- H—ELECTRICITY
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- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
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- H—ELECTRICITY
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- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
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Abstract
This application involves a kind of task tracking processing method, system, computer equipment and storage mediums.The method includes：The customer requirement that terminal of attending a banquet described in reception uploads includes customer ID in the customer requirement；Corresponding declaration form data are obtained according to the customer ID；According to the customer requirement and declaration form data generation Site Service task, the Site Service task is sent to service terminal；Receive the assignment file that service terminal is returned according to the Site Service task；The assignment file is verified, when being verified, efficient label is added to the assignment file；It the assignment file after efficient label will be added corresponds to the Site Service task and store.The promptness that business personnel can be provided for client Site Service by using this method is effectively tracked and recorded.
Description
Technical field
This application involves field of computer technology, are set more particularly to a kind of task tracking processing method, system, computer
Standby and storage medium.
Background technology
As insurance business continues to develop, people also gradually enhance insurance awareness, and the declaration form of insurance company is on the increase.
For the different demands of client, business personnel can provide Site Service for client.It is timely existing in order to which client is allowed to obtain
Field service, needs business personnel's timely customer in response needs, provides Site Service.But in traditional mode, to business
The promptness of the Site Service of personnel lacks effective track record.The promptness that business personnel provides Site Service for client is difficult
Really to be reflected.Therefore, how business personnel for client provide Site Service promptness how to obtain effectively with
Track record becomes needs the technical problem solved at present.
Invention content
Based on this, it is necessary to which, for above-mentioned technical problem, live clothes can be provided to business personnel for client by providing one kind
Task tracking processing method, system, computer equipment and the storage medium that the promptness of business is effectively tracked and recorded.
A kind of task tracking processing method, including：
The customer requirement that terminal of attending a banquet described in reception uploads includes customer ID in the customer requirement；
Corresponding declaration form data are obtained according to the customer ID；
According to the customer requirement and declaration form data generation Site Service task, the Site Service task is sent to industry
Business terminal；
Receive the assignment file that service terminal is returned according to the Site Service task；
The assignment file is verified, when being verified, the assignment file is verified, when being verified,
It is efficient to assignment file addition；
It the assignment file after efficient label will be added corresponds to the Site Service task and store.
Described the step of being verified to the assignment file, includes in one of the embodiments,：
Obtain the Site Service task corresponding generated time and destination coordinate；
The timestamp of the assignment file is obtained, obtains the destination coordinate that the service terminal uploads；
The timestamp of assignment file generated time corresponding with the Site Service task is compared and incited somebody to action
The destination coordinate destination coordinate corresponding with the Site Service task that the service terminal uploads is compared；
When the assignment file timestamp compared with the Site Service task corresponding generated time in preset time
Section in, and the service terminal upload destination coordinate destination coordinate corresponding with the Site Service task it is consistent when,
The assignment file passes through verification.
In one of the embodiments, after the described the step of Site Service task is sent to service terminal,
The method further includes：
The call request that service terminal is sent is received, customer ID is carried in the call request；
The corresponding terminal iidentification of client terminal is inquired according to the customer ID；
Call between the service terminal and client terminal is established according to the terminal iidentification.
In one of the embodiments, after the described the step of Site Service task is sent to service terminal,
The method further includes：
Receive the inquiry request that service terminal is sent, carry in the inquiry request customer ID and with the scene
The corresponding preset field of service role；
It is inquired according to the customer ID and preset field, obtains corresponding query result, in the query result
Including client identity information and contact details；
Mask processing is carried out to the client identity information and contact details, treated that query result is back to by mask
The service terminal.
The method further includes in one of the embodiments,：
Continuation of insurance prompt message is obtained, the continuation of insurance prompt message includes customer ID and the link that continues to pay dues；
The continuation of insurance prompt message is sent to client terminal；
When detecting that the corresponding page of the continuation of insurance chain accesses, and do not receive institute in preset time by the client terminal
State client terminal it is corresponding continue to pay dues notice when, label to be continued to pay dues is added to the customer ID；
List to be continued to pay dues is generated using multiple customer IDs for being added to label to be continued to pay dues, the list to be continued to pay dues is sent
To terminal of attending a banquet；
The call request for terminal transmission of attending a banquet is received, client's mark in list to be continued to pay dues is carried in the call request
Know；
Corresponding terminal iidentification is inquired according to the customer ID to be continued to pay dues；
The call attended a banquet between terminal and client terminal using the terminal iidentification foundation inquired.
A kind of task tracks processing system, including：
It attends a banquet terminal, for obtaining user's requirement, the customer requirement is uploaded to server, is wrapped in the customer requirement
Customer ID is included；
Server, for obtaining corresponding declaration form data according to the customer ID；According to the customer requirement and declaration form
Data generate Site Service task, and the Site Service task is sent to service terminal；
Service terminal for performing the Site Service task, generates corresponding assignment file, by the note
Record file is back to server；
The server is additionally operable to verify the assignment file, and when being verified, the assignment file is carried out
Verification when being verified, is added the assignment file efficient；The assignment file after efficient label will be added and correspond to the scene
Service role is stored.
The server is additionally operable to receive the call request that service terminal is sent in one of the embodiments, described to exhale
It cries and customer ID is carried in request, the corresponding terminal iidentification of client terminal is inquired according to the customer ID；According to the end
End mark establishes the call between the service terminal and client terminal.
The server is additionally operable to receive the inquiry request that service terminal is sent in one of the embodiments, described to look into
It askes in request and carries customer ID and preset field corresponding with the Site Service task；According to the customer ID and
Preset field is inquired, and obtains corresponding query result；The query result includes client identity information and contact details；
Mask processing is carried out to the client identity information and contact details, treated that query result is back to business end by mask
End.
A kind of computer equipment can be run on a memory and on a processor including memory, processor and storage
Computer program, which is characterized in that it is described reason device perform described program when realize the above method the step of.
A kind of computer readable storage medium is stored with computer program, when the computer program is executed by processor,
So that the processor performs the step of above method.
Above-mentioned task tracking processing method and system, by attending a banquet, terminal can learn customer requirement, according to customer requirement
In the customer ID that includes can obtain corresponding declaration form data, so as to generate Site Service according to customer requirement and declaration form data
Task.By the way that Site Service task is sent to the corresponding service terminal of business personnel, it is possible thereby to open Site Service task
Open record.After business personnel performs Site Service task by service terminal, corresponding assignment file can be generated, and will appoint
Business file is uploaded.When assignment file is verified, assignment file is added efficient label, represents that business personnel is efficient
Complete Site Service task.It is possible thereby to the corresponding Site Service task of the assignment file for being added to efficient label is protected
It deposits, then realizes and the promptness of Site Service is provided for client business personnel is effectively tracked and recorded.
Description of the drawings
Fig. 1 is the hardware environment figure of task tracking processing method in one embodiment；
Fig. 2 is the flow chart of task tracking processing method in one embodiment；
Fig. 3 is the structure diagram that task tracks processing system in one embodiment；
Fig. 4 is the sequence diagram of task tracking processing method in one embodiment；
Fig. 5 is the internal structure schematic diagram of one embodiment Computer equipment.
Specific embodiment
It is with reference to the accompanying drawings and embodiments, right in order to which the object, technical solution and advantage for making the application are more clearly understood
The present invention is further elaborated.It should be appreciated that specific embodiment described herein is only used to explain the application, not
Apply for limiting.
The task tracking processing method provided in the embodiment of the present application, can be applied in application environment as shown in Figure 1.
Wherein, terminal of attending a banquet 102 can be smart mobile phone, tablet computer, personal digital assistant or laptop and platform
The terminals such as formula computer.Server 104 can be separate server or cluster server.Service terminal 106 and client
Terminal 108 can be the intelligent terminals such as smart mobile phone, tablet computer.Terminal of attending a banquet 102 is connect by network with server 104,
Service terminal 106 is connect by network with server 104, and client terminal 108 is connect by network with server 104.It attends a banquet end
End 102 can converse between client terminal 108, obtain customer requirement, and customer requirement is uploaded to server 104,
Customer requirement includes customer ID.Server 104 obtains corresponding declaration form data according to customer requirement, according to customer requirement and
Declaration form data generate Site Service task, and Site Service task is sent to service terminal 106.Business personnel passes through business end
End 106 performs Site Service task after receiving Site Service task, and service terminal 106 generates corresponding assignment file, by task
File is uploaded to server 104.Server 104 verifies assignment file.Server 104 obtains Site Service task and corresponds to
Generated time and destination coordinate, and obtain the timestamp for the assignment file that the service terminal 106 uploads and destination is sat
Mark；The timestamp of assignment file generated time corresponding with Site Service task is compared and will be on service terminal 106
The destination coordinate destination coordinate corresponding with Site Service task of biography is compared.Timestamp and scene when assignment file
Service role corresponding generated time is compared in preset time period, and service terminal uploads 106 destination coordinate and scene
When the corresponding destination coordinate of service role is consistent, assignment file passes through verification.Server 104 just adds assignment file efficient
Label, and stored the corresponding Site Service task of assignment file after efficient label is added, it is achieved thereby that business
The promptness that personnel provide Site Service for client is effectively tracked and recorded.
In one embodiment, as shown in Fig. 2, providing a kind of task tracking processing method, it is applied to clothes in this way
It is illustrated for business device, specifically includes following steps：
Step 202, the customer requirement for terminal upload of attending a banquet is received, which includes customer ID.
Terminal of attending a banquet includes the terminals such as desktop computer, laptop, tablet computer and smart mobile phone.Attending a banquet can utilize
Terminal of attending a banquet is conversed with client, records customer requirement.Include customer ID in customer requirement, customer ID can be visitor
Account of the name at family, telephone number or application program etc..Customer requirement can be uploaded to server by terminal of attending a banquet.When attending a banquet
When terminal is desktop computer or laptop, customer requirement can be uploaded to server by terminal of attending a banquet by webpage.Work as seat
Seat terminal is tablet computer or smart mobile phone when terminals, and terminal of attending a banquet can be by mounted application program by customer requirement
It is uploaded to server.
Step 204, corresponding declaration form data are obtained according to customer ID.
Step 206, Site Service task is generated according to customer requirement and declaration form data, Site Service task is sent to industry
Business terminal.
There is database in server middle and upper part administration, and the information of client and declaration form data are stored in database.Server receives
To after the customer requirement for terminal upload of attending a banquet, the customer ID in customer requirement obtains the guarantor of corresponding client from database
Forms data.Server generates Site Service task according to the declaration form data of customer requirement and corresponding client, and Site Service task is simultaneously
Site Service task is sent to the corresponding service terminal of business personnel, is somebody's turn to do so that business personnel goes to perform using service terminal
Site Service task.
Wherein, Site Service task can be vehicle insurance Claims Resolution task, medical insurance task, life insurance task dispatching insurance clothes
Business task.Such as business personnel is needed to be surveyed to scene during vehicle insurance Claims Resolution and record concerns, business personnel is led to
Live execution Site Service task can be arrived immediately by crossing after service terminal receives Site Service task.
Server can distribute current according to the distance between the destination of Site Service task and multiple service terminals
Site Service task, current Site Service task can also be distributed according to the current task amount of multiple service terminals.Tool
Body, server obtains the destination coordinate of Site Service task, the geographical position coordinates of multiple service terminals is obtained, by business
The geographical position coordinates of terminal and the destination coordinate of Site Service task are compared respectively, and it is whole to obtain closest business
End, the service terminal is sent to by Site Service task.Server can also obtain the task amount of multiple service terminals, will be each
The task amount of service terminal is compared, and obtains the minimum service terminal of task amount, and Site Service task is sent to the business
Terminal.
Further, it is contemplated that, the nearest service terminal with destination, it is also possible to which task amount is more, can not be carried for client
For High-effective Service.Server can be combined with the distance between the destination of Site Service task and multiple service terminals and more
The current task amount of a service terminal distributes current Site Service task.Specifically, server obtains Site Service task,
The geographical position coordinates of multiple service terminals are obtained, by the destination of the geographical position coordinates of service terminal and Site Service task
Coordinate is compared respectively, obtains out service terminal closer to the distance.Server obtains these service terminals closer to the distance
Task amount, and the task amount of each service terminal is compared, the less service terminal of task amount is obtained, by Site Service
Task distributes to the service terminal.Thus the role pressure of reduction partial service personnel, reasonable distribution Site Service task, so as to
Business personnel is efficiently handled in time and carries out Site Service for client.
Step 208, the assignment file that service terminal is returned according to Site Service task is received.
Step 210, assignment file is verified, when being verified, efficient label is added to the assignment file.
Step 212, it the file after efficient label will be added corresponds to the Site Service task and store.
Assignment file includes the picture or video that business personnel shoots environment, personnel or the related data at scene,
Further include the files such as electronic document or table.Service terminal generates corresponding assignment file when performing Site Service task, and
The assignment file is uploaded to server.Server carries out assignment file after receiving the assignment file that service terminal uploads to
Verification.
Server obtains Site Service task corresponding generated time and the timestamp of destination coordinate and assignment file
The destination coordinate uploaded with service terminal.The timestamp of assignment file generated time corresponding with Site Service task is carried out
Compare and be compared the destination coordinate destination coordinate corresponding with Site Service task that service terminal uploads.Such as
The timestamp of fruit assignment file compared with Site Service task corresponding generated time in preset time period, and on service terminal
When the destination coordinate destination coordinate corresponding with Site Service task of biography is consistent, then the assignment file passes through verification.
When being verified, efficient label is just added to assignment file, and will add the assignment file pair after efficient label
The Site Service task answered is stored.The situation of Site Service task is handled thus, it is possible to effectively track and record business personnel
And efficiency, and then realize timely efficiently services client.
In the present embodiment, by attending a banquet, terminal can learn customer requirement, according to the customer ID included in customer requirement
Corresponding declaration form data can be obtained, so as to generate Site Service task according to customer requirement and declaration form data.By will be live
Service role is sent to the corresponding service terminal of business personnel, it is possible thereby to Site Service task open record.Business personnel
After performing Site Service task by service terminal, corresponding assignment file can be generated, and assignment file is uploaded.
When assignment file is verified, assignment file is added efficient label, represents that business personnel has been efficiently completed Site Service
Task.It is possible thereby to which the corresponding Site Service task of the assignment file for being added to efficient label is preserved, then realize
The promptness that Site Service is provided business personnel for client is effectively tracked and recorded.
In one embodiment, the step of being verified to assignment file, including：Obtain the corresponding life of Site Service task
Into time and destination coordinate；The timestamp of assignment file is obtained, obtains the destination coordinate that service terminal uploads；By task text
The destination coordinate that the timestamp of part generated time corresponding with Site Service task is compared and uploads service terminal
Destination corresponding with Site Service task coordinate is compared；When the timestamp of assignment file is corresponding with Site Service task
Generated time is compared in preset time, and the destination coordinate destination corresponding with Site Service task that service terminal uploads
When coordinate is consistent, assignment file passes through verification.
When business personnel selects to perform Site Service, service terminal positions the departure place of business personnel, and remembers
Record the movement locus of business personnel.When business personnel arrives at, business personnel takes pictures to scene by service terminal,
Camera shooting or record concerns.Service terminal adds photo or video etc. timestamp and geographical position coordinates, and by photo and
Video is uploaded to server.Service terminal generates corresponding assignment file according to the concerns of record.Assignment file can be
Electronic document or list.Service terminal adds timestamp for assignment file, when the timestamp of assignment file is generation assignment file
Time.Assignment file is uploaded to server by service terminal.Further, assignment file can also include electronic document, table
List and photo and video etc..
Site Service task corresponding generated time can be time when generating Site Service task.Site Service task
Destination coordinate can be geographical position coordinates or coordinate range.After service terminal receives Site Service task,
Obtain the generated time of Site Service task and destination coordinate.Server obtain Site Service task corresponding generated time and
The destination coordinate that the timestamp and terminal of destination coordinate and assignment file upload.Respectively by the timestamp of assignment file
The destination coordinate that generated time corresponding with Site Service task and service terminal upload is corresponding with Site Service task
Destination coordinate is compared.When service scripts timestamp compared with Site Service task corresponding generated time preset
In time range, and the destination coordinate destination coordinate corresponding with Site Service task that service terminal uploads is in preset model
When enclosing interior, then the assignment file is by verification, and server by the assignment file of verification to adding efficient label.Thus, it is possible to have
Effect ground track record business personnel handles the situation and efficiency of Site Service task, and then realizes timely and effectively services client.
Further, business personnel is when performing Site Service task, since outside environmental elements may be there are some
Fortuitous event, such as the situation that business personnel may be caused to be late because of traffic congestion, may be by vehicle for another example in traffic accident
Safety area is transferred to, the destination of Site Service task may then change.By the timestamp of assignment file and now
The corresponding generated time stamp of field service role, the destination coordinate destination corresponding with Site Service task that service terminal uploads
When coordinate is compared, if the timestamp of assignment file is being preset compared with Site Service task corresponding generated time
Time range in, and service terminal upload destination coordinate destination coordinate corresponding with Site Service task preset
In the range of, then the assignment file is by verification, and server by the assignment file of verification to adding efficient label.Thus, it is possible to have
Effect ground track record business personnel handles the situation and efficiency of Site Service task, and then realizes timely and effectively services client.
In one embodiment, after service terminal receives Site Service task, according to the letter of Site Service task carrying
Breath obtains the generated time of Site Service task and destination coordinate, business personnel according to generated time of Site Service task and
Destination coordinate arrives at coordinate and goes to perform the Site Service task.After business personnel arrives at, input with
Before the relevant content of assignment file, registered by service terminal.Specifically, the geography that service terminal acquisition is presently in
The destination coordinate of the geographical position coordinates being presently in and Site Service task is compared by position coordinates.When business end
When holding the geographical position coordinates that are presently at the scene in the destination coordinate range of service role, service terminal is registered success.
Business personnel can then input and the relevant content of assignment file.If the geographical position coordinates that service terminal is presently in do not exist
In the destination coordinate range of Site Service task, then register unsuccessfully, service terminal then reject business personnel input with
The relevant content of assignment file.Thus, it is possible to prevent business personnel from completing Site Service task by playing tricks, so as to protect
It is customer service authentic and validly to demonstrate,prove business personnel.
In one embodiment, it after the step of Site Service task is sent to service terminal, further includes：Receive industry
The call request that terminal of being engaged in is sent, customer ID is carried in the call request；Client terminal pair is inquired according to the customer ID
The terminal iidentification answered；The call between service terminal and client terminal is established according to the terminal iidentification.
Before business personnel carries out Site Service, first phone contact can be carried out with client.Service terminal is mounted with should
With program, such as good assistant's application program.Customer ID is shown on the interface of service terminal, has correspondence behind the customer ID
Call control, business personnel can by click or touch the call control on service terminal screen initiate call.Business is whole
End obtains the clicking operation of call control, and call request is sent to server.Server is marked according to the client that call request carries
Know and inquire terminal iidentification corresponding with customer ID, call request is sent to client terminal according to the terminal iidentification inquired, with
Establish the voice communication between service terminal and client terminal.
Further, customer ID is shown on the interface of service terminal, there can be multiple correspondences behind the customer ID
The call control of customer ID, call control can correspond to the account of telephone number or different application, such as micro- respectively
Believe account number, QQ account numbers etc..Service terminal should mutually be conversed the clicking operation of control, and call request is sent to server.Server
Inquiry terminal iidentification corresponding with customer ID sends call request, to establish service terminal and client terminal to client terminal
Between voice communication.In whole process, business personnel can not know the specific contact account of client, can not only improve industry
Business personnel are to the treatment effeciency of Site Service task, moreover it is possible to customer information be effectively prevent to reveal.
Service terminal sends call request to server in one of the embodiments, which carries client
Mark, server inquire the corresponding terminal iidentification of client terminal, and send call request to client terminal according to customer ID.When
After establishing voice communication between service terminal and client terminal, call of the server between service terminal and client terminal into
Row recording is extracted audio file and is preserved.In addition, the call that server can also extract business personnel and other clients is remembered
Record, air time and talk times etc., to realize that the Site Service to business personnel carries out real-time tracking.
In one embodiment, it after the step of Site Service task is sent to service terminal, further includes：Receive industry
The inquiry request that terminal of being engaged in is sent carries customer ID and predetermined word corresponding with Site Service task in the inquiry request
Section；It is inquired according to customer ID and preset field, obtains corresponding query result, client's body is included in the query result
Part information and contact details；Mask processing is carried out to customer information and contact details, treated that query result returns by mask
To service terminal.
When business personnel handles Site Service task, the policy information of client, packet can also be inquired by application program
Include the essential information of client and the essential information of declaration form.Server receives the inquiry request of service terminal transmission, which please
Customer ID and preset field corresponding with Site Service task are carried in asking.Preset field can be business personnel according to
The needs of Site Service task, the field inquired required for being selected on the interface of service terminal.By taking vehicle insurance as an example, required field
Including：Date of expiry of insurance phase, license plate number, Vehicle Identify Number, vehicle are in danger number, customer name etc..Whole policy informations is not needed to,
Reduce data query pressure.The information extracted is stored in local data base by server, can directly be used convenient for next time.By
It may be from different mechanisms in declaration form, there may be in different databases for policy information.Server according to customer ID with
And preset field corresponding with Site Service task, it is inquired in different databases.According to the demand of business personnel come
The customer information and policy information that inquiry business personnel want to know about can reduce the resource consumption of server, so as to improve
Search efficiency.
Further, after server is inquired in the database, the corresponding information of preset field is extracted, is obtained corresponding
Query result includes client identity information and contact details in the query result.Customer information and contact details are covered
Code processing, such as the ID card No. to client, telephone number, mailbox etc. carry out mask processing, can be by these information labelings
For * * *.By mask, treated that query result is back to service terminal, so as to which customer information is effectively prevent to reveal.
In another embodiment, client terminal can also online be handed over by other applications with service terminal
Mutually, specifically, client terminal is mounted with good assistant's application program, and other applications, such as the applications such as wechat, QQ are also mounted
Program.The service terminal that business personnel is shown on the interface of good assistant's application program of client terminal identifies, behind the mark
There can be the application program control of multiple correspondence marks, call control can correspond to the account of different application, example respectively
Such as WeChat accounts, QQ account numbers.Specifically, client terminal obtains the operation that client clicks other applications control in interface,
The application program is marked in server, and opening good assistant's application program according to labeled application program should with labeled
With the interface between program, the communication connection between good assistant's application program and labeled application program is established, so as to convenient
Client carries out online exchange with business personnel.
Further, during client terminal and service terminal carry out online interaction, business personnel can pass through industry
Application program in terminal of being engaged in pushes Claims Resolution link to client terminal.It, can be by obtaining after client terminal receives Claims Resolution link
Client is taken to click the operation of Claims Resolution link, carries out self-service online Claims Resolution.Business personnel can also pass through answering on service terminal
With the Claims Resolution progress of program inquiring client, so can the client of follow-up service in real time, and carry out effectively mobile management client's
Declaration form.
Further, client can also be seeked advice from by paying close attention to public platform using public platform.Specifically, client according to
The public platform of application program inquiry insurance company on client terminal, which is added to and has focused on column.Server passes through
The advisory message that client terminal inputs is sent to service terminal and seeked advice from by the interface that application program is opened.Such as client can be with
By the wechat application program installed on client terminal wechat public platform is paid close attention to be seeked advice from, business personnel so as to realizing and
When effectively services client.
In one embodiment, this method further includes：Continuation of insurance prompt message is obtained, which includes client
Identify and continue to pay dues link；Continuation of insurance prompt message is sent to client terminal；When detecting that it is objective that the continuation of insurance links the corresponding page
Family terminal access, and do not receive in preset time client terminal it is corresponding continue to pay dues notice when, which is added continued
Take label；The customer IDs generation bands that label to be continued to pay dues is added to using multiple continue to pay dues list, and the band list that continues to pay dues is sent to seat
Seat terminal；The call request for terminal transmission of attending a banquet is received, which carries the customer ID in list to be continued to pay dues；According to
Customer ID to be continued to pay dues inquires corresponding terminal iidentification；Using the terminal iidentification foundation inquired attend a banquet terminal and client terminal it
Between call.
Preset time before the declaration form of client expires, such as one month, server obtains declaration form data and continuation of insurance chain
It connects, continuation of insurance link can be the address at continuation of insurance interface, and client terminal can pass through the corresponding continuation of insurance webpage of the continuation of insurance links and accesses.
Server by utilizing declaration form data and continuation of insurance link generation continuation of insurance prompt message.Prompt message can be short message or application
The message of program.The continuation of insurance prompt message includes customer ID and continuation of insurance links.Server proposes continuation of insurance according to customer ID
Show that information is sent to corresponding client terminal.If server detects that continuation of insurance links the corresponding page and accessed by client terminal, and
Do not received in preset time client terminal it is corresponding continue to pay dues notice when, the server customer ID that does not continue to pay dues of acquisition and correspondence
Contact method, and label to be continued to pay dues is added to the customer ID.Server by utilizing is multiple to be added to band and continues to pay dues the client of label
Mark generates list to be continued to pay dues, and list to be continued to pay dues is sent to terminal of attending a banquet.
Further, seat personnel can be conversed by the application program installed in terminal of attending a banquet with client, this is logical
Words can be the voice communication in phone or application program.Specifically, client's mark is shown on the interface for terminal of attending a banquet
Know, there can be the call control of multiple corresponding customer IDs behind the customer ID, call control can correspond to phone number respectively
The account of code or different application, such as WeChat accounts, QQ account numbers etc..The point that terminal of attending a banquet passes through control of accordingly conversing
Operation is hit, call request is sent to server.Server is corresponding according to customer ID the to be continued to pay dues inquiry that call request carries
Terminal iidentification, the call established and attended a banquet between terminal and client terminal.In whole process, client can not only be notified in time
It continues insurance, and client can be notified to continue insurance without providing customer information to seat personnel, effectively prevent customer information quilt
Leakage.
In one embodiment, as shown in figure 3, providing a kind of task tracking processing system, including terminal 302 of attending a banquet,
Server 304 and service terminal 306, wherein：
Customer requirement for obtaining user's requirement, is uploaded to server, which includes by terminal of attending a banquet 302
Customer ID.
Server 304, for obtaining corresponding declaration form data according to customer ID；It is given birth to according to customer requirement and declaration form data
Into Site Service task, Site Service task is sent to service terminal.
Service terminal 306 for performing Site Service task, generates corresponding assignment file, assignment file is back to
Server.
Server 304 is additionally operable to verify assignment file, and when being verified, assignment file is identified as effective task
File；Effective assignment file is corresponded to the Site Service task to store.
Service terminal 306 is additionally operable to destination coordinate being uploaded to server 304 in one of the embodiments,.Service
Device 304 is additionally operable to obtain the timestamp of assignment file, obtains the destination coordinate that service terminal 306 uploads；Obtain Site Service
Task corresponding generated time and destination coordinate；By the timestamp of assignment file generated time corresponding with Site Service task
The destination coordinate destination coordinate corresponding with Site Service task for being compared and uploading service terminal compares
Compared with；When assignment file timestamp compared with Site Service task corresponding generated time in preset time period, and business is whole
When holding the destination coordinate destination coordinate corresponding with Site Service task uploaded consistent, assignment file passes through verification.
Service terminal 306 is additionally operable to send call request to server 304 in one of the embodiments, which please
Customer ID is carried in asking, server 304 is additionally operable to inquire the corresponding terminal iidentification of client terminal according to customer ID, according to
Terminal iidentification establishes the call between service terminal 306 and client terminal.
Service terminal 306 is additionally operable to send inquiry request to server 304 in one of the embodiments, which please
Customer ID and preset field corresponding with Site Service task are carried in asking；Server 304 is additionally operable to be marked according to client
Know and preset field is inquired, obtain corresponding query result；Query result includes client identity information and contact details.
Server 304 is additionally operable to carry out mask processing to client identity information and contact details, and by mask, treated that query result returns
It is back to service terminal 306.
Server 304 is additionally operable to obtain continuation of insurance prompt message in one of the embodiments, which includes
Customer ID and the link of continuing to pay dues.Continuation of insurance prompt message is sent to client terminal；Server 304 is additionally operable to detect continuation of insurance chain
Whether the corresponding page is accessed by client terminal 306.When continuation of insurance link corresponding page is accessed by client terminal, and not when default
In receive client terminal it is corresponding continue to pay dues notice when, server 304 is additionally operable to add customer ID on label to be continued to pay dues., profit
List to be continued to pay dues is generated with multiple customer IDs for being added to label to be continued to pay dues, list to be continued to pay dues is sent to terminal 302 of attending a banquet.
Terminal of attending a banquet 302 is additionally operable to receive the list to be continued to pay dues that server 304 is sent, according to the visitor to be continued to pay dues carried in list to be continued to pay dues
Family mark inquires corresponding terminal iidentification, and call request is sent to server 304.Server 304 is additionally operable to receive terminal of attending a banquet
306 call requests sent, carry the customer ID in list to be continued to pay dues in the call request.According to customer ID to be continued to pay dues
Corresponding terminal iidentification is inquired, the call attended a banquet between terminal 302 and client terminal using the terminal iidentification foundation inquired.
In one embodiment, it is specific as follows as shown in figure 4, providing the sequence diagram of task tracking processing method：
Step 402, customer requirement can be learned by terminal of attending a banquet, which includes customer ID, attends a banquet end
The customer requirement is uploaded to server by end.
Step 404, server can obtain corresponding declaration form data according to customer ID from database.
Step 406, server generates Site Service task according to customer requirement and declaration form data.
Step 408, Site Service task is sent to the corresponding service terminal of business personnel by server.
Step 410, it after business personnel receives Site Service task by service terminal, goes to perform Site Service task
Afterwards, Site Service is recorded, service terminal generates corresponding assignment file.
Step 412, service terminal uploads onto the server the assignment file of generation.
Step 414, server is by the way that the timestamp of assignment file generated time corresponding with Site Service task is carried out
Compare and the destination coordinate destination coordinate corresponding with Site Service task that service terminal uploads is compared to appointing
Business file is verified.When assignment file timestamp compared with Site Service task corresponding generated time in preset time period
It is interior, and service terminal upload destination coordinate destination coordinate corresponding with Site Service task it is consistent when, assignment file leads to
Verification is crossed, server adds efficient label to the assignment file being verified.
Step 416, server stores the corresponding Site Service task of the assignment file after adding efficient label.By
This can effectively track and record the situation and efficiency that business personnel handles Site Service task, and then realize and efficiently take in time
Be engaged in client.
In one embodiment, a kind of computer equipment is provided, for example, the computer equipment can be a kind of service
Device.The internal structure schematic diagram of the computer equipment, can be as shown in Figure 5.The computer equipment includes connecting by system bus
Processor, non-volatile memory medium, built-in storage and the network interface connect.Wherein, the non-volatile of the computer equipment is deposited
Operating system, database and computer program are stored in storage media, which is used to be stored with customer information and and client
Pair of the corresponding policy information of information, Site Service task and assignment file and terminal of attending a banquet, service terminal and client terminal
It should be related to.When the computer program is performed by processing, it may be such that processor realizes a kind of method of business in-situ processing.The meter
The processor of machine equipment is calculated for providing calculating and control ability, is configured as performing a kind of method of business in-situ processing.It is interior
Memory provides environment for the operation of the computer program in non-volatile memory medium.The network interface of the computer equipment is used
It communicates according to this with external terminal through internet, such as sends Site Service task dispatching to service terminal.
In one embodiment, a kind of computer equipment is provided, which can be server.The computer
Equipment includes processor and memory, and the memory is stored with computer program, and the computer program is executed by processor
When, it may be such that processor performs following steps：The customer requirement for terminal upload of attending a banquet is received, which includes client's mark
Know；Corresponding declaration form data are obtained according to customer ID；It, will be existing according to customer requirement and declaration form data generation Site Service task
Field service role is sent to service terminal；Receive the assignment file that service terminal is returned according to Site Service task；To task text
Part is verified, when being verified, efficient label is added to assignment file；By adding, the assignment file after efficient label is corresponding
Site Service task is stored.
The step of being verified in one of the embodiments, to assignment file, including：Site Service task is obtained to correspond to
Generated time and destination coordinate；The timestamp of assignment file is obtained, obtains the destination coordinate that service terminal uploads；It will appoint
The destination that the timestamp generated time corresponding with Site Service task of business file is compared and uploads service terminal
Coordinate destination coordinate corresponding with Site Service task is compared；When the timestamp of assignment file and Site Service task pair
The generated time answered is compared in preset time, and the destination coordinate mesh corresponding with Site Service task that service terminal uploads
Ground coordinate it is consistent when, assignment file passes through verification.
In one of the embodiments, after the step of Site Service task is sent to service terminal, further include：It connects
The call request that service terminal is sent is received, customer ID is carried in the call request；It is whole that client is inquired according to the customer ID
Hold corresponding terminal iidentification；The call between service terminal and client terminal is established according to the terminal iidentification.
In one of the embodiments, after the step of Site Service task is sent to service terminal, further include：It connects
The inquiry request that service terminal is sent is received, customer ID and corresponding with Site Service task pre- is carried in the inquiry request
If field；It is inquired according to customer ID and preset field, obtains corresponding query result, include visitor in the query result
Family identity information and contact details；Mask processing is carried out to customer information and contact details, by mask treated query result
It is back to service terminal.
This method further includes in one of the embodiments,：Continuation of insurance prompt message is obtained, which includes
Customer ID and the link that continues to pay dues；Continuation of insurance prompt message is sent to client terminal；When detecting that the continuation of insurance links the corresponding page
Accessed by client terminal, and do not receive in preset time client terminal it is corresponding continue to pay dues notice when, which is added
Label to be continued to pay dues；The customer IDs generation bands that label to be continued to pay dues is added to using multiple continue to pay dues list, and the band list that continues to pay dues is sent
To terminal of attending a banquet；The call request for terminal transmission of attending a banquet is received, which carries the customer ID in list to be continued to pay dues；
Corresponding terminal iidentification is inquired according to customer ID to be continued to pay dues；It is attended a banquet terminal and client's end using the terminal iidentification foundation inquired
Call between end.
In one embodiment, a kind of computer readable storage medium is provided, the computer-readable recording medium storage
There is computer program, when the computer program is executed by processor, may be such that processor performs following steps：Reception is attended a banquet end
The customer requirement uploaded is held, which includes customer ID；Corresponding declaration form data are obtained according to customer ID；According to
Customer requirement and declaration form data generation Site Service task, service terminal is sent to by Site Service task；Receive service terminal
The assignment file returned according to Site Service task；Assignment file is verified, when being verified, assignment file is added high
Criterion label；The corresponding Site Service task of assignment file after efficient label will be added to store.
The step of being verified in one of the embodiments, to assignment file, including：Site Service task is obtained to correspond to
Generated time and destination coordinate；The timestamp of assignment file is obtained, obtains the destination coordinate that service terminal uploads；It will appoint
The destination that the timestamp generated time corresponding with Site Service task of business file is compared and uploads service terminal
Coordinate destination coordinate corresponding with Site Service task is compared；When the timestamp of assignment file and Site Service task pair
The generated time answered is compared in preset time, and the destination coordinate mesh corresponding with Site Service task that service terminal uploads
Ground coordinate it is consistent when, assignment file passes through verification.
In one of the embodiments, after the step of Site Service task is sent to service terminal, further include：It connects
The call request that service terminal is sent is received, customer ID is carried in the call request；It is whole that client is inquired according to the customer ID
Hold corresponding terminal iidentification；The call between service terminal and client terminal is established according to the terminal iidentification.
In one of the embodiments, after the step of Site Service task is sent to service terminal, further include：It connects
The inquiry request that service terminal is sent is received, customer ID and corresponding with Site Service task pre- is carried in the inquiry request
If field；It is inquired according to customer ID and preset field, obtains corresponding query result, include visitor in the query result
Family identity information and contact details；Mask processing is carried out to customer information and contact details, by mask treated query result
It is back to service terminal.
This method further includes in one of the embodiments,：Continuation of insurance prompt message is obtained, which includes
Customer ID and the link that continues to pay dues；Continuation of insurance prompt message is sent to client terminal；When detecting that the continuation of insurance links the corresponding page
Accessed by client terminal, and do not receive in preset time client terminal it is corresponding continue to pay dues notice when, which is added
Label to be continued to pay dues；The customer IDs generation bands that label to be continued to pay dues is added to using multiple continue to pay dues list, and the band list that continues to pay dues is sent
To terminal of attending a banquet；The call request for terminal transmission of attending a banquet is received, which carries the customer ID in list to be continued to pay dues；
Corresponding terminal iidentification is inquired according to customer ID to be continued to pay dues；It is attended a banquet terminal and client's end using the terminal iidentification foundation inquired
Call between end.
One of ordinary skill in the art will appreciate that realizing all or part of flow in above-described embodiment method, being can be with
Relevant hardware is instructed to complete by computer program, which can be stored in a computer-readable storage and be situated between
In matter, the program is when being executed, it may include such as the flow of the embodiment of above-mentioned each method.Wherein, aforementioned storage medium can be
Non-volatile memory mediums such as magnetic disc, CD, read-only memory (Read-Only Memory, ROM) etc..
Each technical characteristic of embodiment described above can be combined arbitrarily, to make description succinct, not to above-mentioned reality
It applies all possible combination of each technical characteristic in example to be all described, as long as however, the combination of these technical characteristics is not deposited
In contradiction, it is all considered to be the range of this specification record.
Embodiment described above only expresses the several embodiments of the present invention, and description is more specific and detailed, but simultaneously
It cannot therefore be construed as limiting the scope of the patent.It should be pointed out that those of ordinary skill in the art are come
It says, without departing from the inventive concept of the premise, various modifications and improvements can be made, these belong to the protection of the present invention
Range.Therefore, the protection domain of patent of the present invention should be determined by the appended claims.
Claims (10)
1. a kind of task tracking processing method, including：
The customer requirement that terminal of attending a banquet described in reception uploads includes customer ID in the customer requirement；
Corresponding declaration form data are obtained according to the customer ID；
According to the customer requirement and declaration form data generation Site Service task, the Site Service task is sent to business end
End；
Receive the assignment file that service terminal is returned according to the Site Service task；
The assignment file is verified, when being verified, efficient label is added to the assignment file；
It the assignment file after efficient label will be added corresponds to the Site Service task and store.
2. according to the method described in claim 1, it is characterized in that, described the step of being verified to the assignment file wrap
It includes：
Obtain the Site Service task corresponding generated time and destination coordinate；
The timestamp of the assignment file is obtained, obtains the destination coordinate that the service terminal uploads；
The timestamp of assignment file generated time corresponding with the Site Service task is compared and by described in
The destination coordinate destination coordinate corresponding with the Site Service task that service terminal uploads is compared；
When the assignment file timestamp compared with the Site Service task corresponding generated time in preset time period,
And the destination coordinate destination coordinate corresponding with the Site Service task that uploads of the service terminal it is consistent when, described
Business file passes through verification.
3. according to the method described in claim 1, it is characterized in that, the Site Service task is sent to business end described
After the step of end, the method further includes：
The call request that service terminal is sent is received, customer ID is carried in the call request；
The corresponding terminal iidentification of client terminal is inquired according to the customer ID；
Call between the service terminal and client terminal is established according to the terminal iidentification.
4. according to the method described in claim 1, it is characterized in that, the Site Service task is sent to business end described
After the step of end, the method further includes：
Receive the inquiry request that service terminal is sent, carry in the inquiry request customer ID and with the Site Service
The corresponding preset field of task；
It is inquired according to the customer ID and preset field, obtains corresponding query result, the query result includes
Client identity information and contact details；
Mask processing is carried out to the client identity information and contact details, treated that query result is back to is described by mask
Service terminal.
5. according to the method described in claim 1, it is characterized in that, the method further includes：
Continuation of insurance prompt message is obtained, the continuation of insurance prompt message includes customer ID and the link that continues to pay dues；
The continuation of insurance prompt message is sent to client terminal；
When detecting that the corresponding page of the continuation of insurance chain accesses, and do not receive the visitor in preset time by the client terminal
Family terminal is corresponding continue to pay dues notice when, label to be continued to pay dues is added to the customer ID；
List to be continued to pay dues is generated using multiple customer IDs for being added to label to be continued to pay dues, the list to be continued to pay dues is sent to seat
Seat terminal；
The call request for terminal transmission of attending a banquet is received, the customer ID in list to be continued to pay dues is carried in the call request；
Corresponding terminal iidentification is inquired according to the customer ID to be continued to pay dues；
The call attended a banquet between terminal and client terminal using the terminal iidentification foundation inquired.
6. a kind of task tracks processing system, which is characterized in that the system comprises：
It attends a banquet terminal, for obtaining user's requirement, the customer requirement is uploaded to server, is included in the customer requirement
Customer ID；
Server, for obtaining corresponding declaration form data according to the customer ID；According to the customer requirement and declaration form data
Site Service task is generated, the Site Service task is sent to service terminal；
Service terminal for performing the Site Service task, generates corresponding assignment file, and the record file is back to
Server；
The server is additionally operable to verify the assignment file, and when being verified, the assignment file is verified,
When being verified, the assignment file is added efficient；The assignment file after efficient label will be added and correspond to the Site Service
Task is stored.
7. system according to claim 6, which is characterized in that the server is additionally operable to obtain the Site Service task
Corresponding generated time and destination coordinate；The timestamp of the assignment file is obtained, obtains the mesh that the service terminal uploads
Ground coordinate；The timestamp of assignment file generated time corresponding with the Site Service task is compared and
The destination coordinate destination coordinate corresponding with the Site Service task that the service terminal uploads is compared；Work as institute
The timestamp of assignment file is stated compared with the Site Service task corresponding generated time in preset time period, and the industry
When the destination coordinate destination coordinate corresponding with the Site Service task that terminal of being engaged in uploads is consistent, the assignment file leads to
Cross verification.
8. system according to claim 6, which is characterized in that the service terminal is additionally operable to exhale to server transmission
Request is cried, customer ID is carried in the call request；The server is additionally operable to inquire client according to the customer ID
The corresponding terminal iidentification of terminal；Call between the service terminal and client terminal is established according to the terminal iidentification.
9. a kind of computer equipment, can run on a memory and on a processor including memory, processor and storage
Computer program, which is characterized in that the reason device realizes any one of claim 1 to 5 the method when performing described program
The step of.
10. a kind of computer readable storage medium is stored with computer program, when the computer program is executed by processor,
So that the processor perform claim requires the step of any one of 1 to 5 the method.
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| Application Number | Priority Date | Filing Date | Title |
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| CN201711080745.3A CN108268996A (en) | 2017-11-06 | 2017-11-06 | Task tracking processing method, system, computer equipment and storage medium |
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| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201711080745.3A CN108268996A (en) | 2017-11-06 | 2017-11-06 | Task tracking processing method, system, computer equipment and storage medium |
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| CN108268996A true CN108268996A (en) | 2018-07-10 |
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| CN201711080745.3A Pending CN108268996A (en) | 2017-11-06 | 2017-11-06 | Task tracking processing method, system, computer equipment and storage medium |
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