CN107784450A - Enterprise-to-enterprise supply chain integration system platform - Google Patents

Abstract

A business-to-business supply chain integration system platform, the system platform includes a member management module, an inquiry and quotation management module and a logistics management module, the member management module is used to manage the member data of the client and the factory, the inquiry and quotation management module is used to process the inquiry of the client and the quotation of the factory, and the logistics management module is used to process the delivery of goods after the order is established; the system platform of the present invention serves as a medium for communication between manufacturers and factories, without going through layers of traders, so as to enhance the efficiency of communication between manufacturers and factories.

Description

Business-to-business supply chain integration system platform

technical field

The invention relates to a system platform, in particular to an enterprise-to-enterprise supply chain integration system platform.

Background technique

Traditional traders are the communication bridge between manufacturers and factories. For example, a factory is set up in Taiwan, China, which can produce various components such as screws and nuts. The original vehicle factory is set up overseas. When the original vehicle factory needs to make an inquiry for parts and components to the factory in Taiwan, China, the personnel of the original vehicle factory need to contact the Taiwan trader through the overseas trader, and then the Taiwan trader will contact the factory personnel for quotation, and the factory's quotation Then it is transferred to the original vehicle factory through Chinese Taiwan traders and overseas traders.

It can be seen that when there is inquiry, quotation or technical communication between the original vehicle factory and the factory, it is necessary to use layers of traders as the messengers. However, distortions are inevitable in the process of information exchange, resulting in the demand of the original vehicle factory being unable to be accurately and effectively communicated. The professional advice conveyed to the factory, or the factory, cannot be conveyed to the original vehicle factory. In addition, the process of transferring information from layer to layer traders also causes time consumption.

Contents of the invention

In view of this, the main purpose of the present invention is to provide a business-to-business supply chain integration system platform, which is used as a medium for communication between manufacturers and factories, without going through layers of traders, to overcome the problems of the background technology. Describe the problems caused when manufacturers and factories communicate through traders.

The enterprise-to-business supply chain integration system platform of the present invention includes:

A client membership database storing client email addresses;

A factory-side member database, which stores the factory-side email address;

A member management module, which provides a member web interface for connecting the client host and the factory host, receives the membership application data input by the client host and the factory host, and passes the approved membership application data according to the administrator's operation Stored in the client member database and the factory member database respectively;

An inquiry quotation management module, which accesses the client member database and the factory-side member database, provides an inquiry quotation web interface to receive an inquiry quotation data from a client host, and the inquiry quotation management module transmits the inquiry quotation data to After receiving multiple factory-side email addresses, an electronic quotation returned by each factory-side host is received, and the quotation inquiry management module transmits the bidding result notification to the factory-side email address according to the operation of the manager;

A logistics management module, which accesses the member database of the client and the member database of the factory, creates an electronic order according to the operation of the manager, and sends the electronic order to the email mailbox of the client to notify the establishment of the order; the logistics management module According to the electronic order, an electronic shipping notice is generated, and the electronic shipping notice is sent to the factory-side email box, so that the factory-side host can confirm the shipping and forecasting in a logistics web interface provided by the logistics management module. Shipping date, the logistics management module is used to send the shipping notification information to the email mailbox of the client according to the operation of the manager.

According to the system platform of the present invention, the member management module is used to manage the member data of the client and the factory, the inquiry and quotation management module is used to process the inquiry of the client and the quotation of the factory, and the logistics management module is used to handle the delivery of the goods after the order is established; For the client, the client puts forward the demand for inquiry and quotation to the system platform of the present invention and establishes an electronic order, and can know the delivery date through the system platform of the present invention; for the factory end, the factory end quotes the system platform of the present invention , and obtain the electronic shipping notice from the system platform of the present invention to carry out the manufacturing process and shipment of the product.

In this way, the system platform of the present invention serves as a medium for communication between manufacturers and factories without going through layers of traders, thus overcoming the problems caused when manufacturers and factories communicate through traders in the background art.

Description of drawings

Fig. 1: a schematic block diagram (1) of the system platform of the present invention.

Fig. 2: A schematic block diagram (2) of the system platform of the present invention.

Figure 3: Schematic flow diagram of the member management module of the system platform of the present invention.

Fig. 4A, Fig. 4B: Schematic flow chart of the inquiry quotation management module of the system platform of the present invention.

Fig. 5: Schematic flow diagram of the logistics management module of the system platform of the present invention.

Fig. 6: Schematic flow diagram of the account management module of the system platform of the present invention.

Figure 7: Schematic flow diagram of the customer service management module of the system platform of the present invention.

Reference number

100 system platform

10 client membership database

11 Factory member database

12 Member Management Module

13 Inquiry and quotation management module

14 Logistics Management Module

15 Account Management Module

16 customer service management module

20 client hosts

30 factory host

31 The host of the first factory

32 Second factory host

S001-S007, S201-S220, S301-S312, S401-S404, S501-S514 steps

Detailed ways

The present invention is a supply chain integration system platform for business to business (Business to Business, B2B). Factory (such as: production line, assembly line... etc.), the "factory side" can be a factory that produces various components (such as: screw factory, nut factory, stamping factory... etc.), that is, the factory side is a car The supply chain of various components of the original manufacturer. For example, when the factory end is a local factory in Taiwan, China, and the client end is an original car manufacturer established overseas, the system platform of the present invention serves as a direct communication medium between the client end and the factory end without going through layers of traders. No matter for the client or the factory, the present invention can provide direct and real-time professional services for the client and the factory, so as to enhance the communication efficiency between the manufacturer and the factory.

Please refer to FIG. 1 and FIG. 2, the business-to-business supply chain integration system platform 100 of the present invention can be implemented on a computer or a server. The system platform 100 includes a client member database 10, a factory-side member database 11, and a member management module. 12. An inquiry and quotation management module 13, and a logistics management module 14.

The member management module 12 provides a member registration web interface (web page). When the client host 20 or the factory end host 30 is connected to the system platform 100 of the present invention, the member management module 12 can provide the member registration web interface to the client The host computer 20 or the factory-end host computer 30 are provided for users to operate, wherein, the client host computer 20 may refer to a computer host computer or an intelligent device (for example, a smart phone or a tablet) that is installed in the original factory of the car dealer and operated by the original factory personnel of the car dealer. computer), the factory-end host computer may refer to a computer host computer or a smart device (such as a smart phone or a tablet computer) installed in a factory and operated by factory personnel. Please refer to Fig. 3, the client host 20 can input membership application data (step S001) and click to agree to the terms of the website (step S002) on the member registration webpage interface according to the operation of the original personnel of the car dealer, and the factory host 30. According to the operation of the original personnel of the car dealer, the membership application data can be input online on the member registration web interface (step S003) and click to agree to the website terms (step S004), wherein the membership application data can include an email address (e-mail address). The manager of the system platform 100 of the present invention can conduct an audit according to the member application data received by the member management module 12 (step S005), and the member management module 12 can, according to the operation of the manager, pass the audited client member The application data is correspondingly stored in the client member database 10, and the approved factory-side member application data is correspondingly stored in the factory-side member database 11, wherein the email address input from the client host 20 is stored as the client email address. Address, the email address input from the factory-side host computer 30 is stored as the factory-side email address. In addition, the member management module 12 can further send a membership notification message to the corresponding email address of the client (step S006) and the email address of the factory (step S007), so as to notify the client and the factory that they have successfully joined the membership.

The inquiry management module 13 can access the data of the client member database 10 and the factory member database 11. When the client host 20 is connected to the system platform 100 of the present invention, please refer to FIG. 4A and FIG. 4B, The quotation inquiry management module 13 can establish a quotation inquiry project according to the operation of the manager (step S201), and provide a quotation inquiry webpage interface to the client host 20, and the client host 20 is based on the operation of the original personnel of the car dealer Upload the quotation inquiry data online to the quotation inquiry management module 13 through the quotation inquiry webpage interface (step S202). Vehicle model, quantity of usage, deadline for quotation...etc. After the price inquiry management module 13 receives the price inquiry data uploaded by the client host 20, the manager can browse the price inquiry data through a manager web interface provided by the price inquiry management module 13, and enter the price inquiry data in the price inquiry data. Add supplementary information (step S203), said supplementary information refers to the special requirements for the original factory of car dealers, for example, different original manufacturers of car dealers have different restrictions on the packaging weight, such as the upper limit of each package of original factory X of car dealers It can be 22 kilograms, and the upper limit of each package of the original factory Y of the car dealer can be 20 kilograms. The present invention adds supplementary information to the inquiry data, so that the factory can clearly understand the different specialties of the original factory of different car dealers. Demand, in order to facilitate the operation according to the demand of the original car dealer. Then, the inquiry quotation management module 13 sets the inquiry quotation data into a plurality of component items according to the operation of the manager (step S204), and sets a plurality of factory terminals for each component item (step S205), for example For example, the component items set in the inquiry data can include item A, item B, item C, and item D, where item A, item B, and item C are set as the first The first factory end, item B, item C and item D are set as the second factory end, the reason is that the first factory end has the ability to manufacture item A, item B and item C, and the second factory end Capable of manufacturing Item B, Item C and Item D. Next, the inquiry management module 13 transmits item A, item B, and item C in the inquiry data to the email address of the first factory end (step S206), and the first factory end participates in item A, item C Item B and item C bid (step S207), and item B, item C and item D in the quotation data are sent to the second factory end email address (step S208), and the second factory end participates Item B, item C and item D bid (step S209). In this way, after the personnel at the first factory end operate the host computer 31 at the first factory end to check the quotation data of item A, item B, and item C, they establish an electronic quotation according to their own technological capabilities (step S210), and the inquiry The quotation management module 13 also sends a quotation notification letter to the manager's e-mail address (step S211). Similarly, the personnel at the second factory end operate the second factory end host computer 32 to check the price of item B, item C, and item D. After inquiring about quotation data, establish an electronic quotation (step S212) according to its own process capability, the inquiry management module 13 also sends a quotation notification letter to the manager's email address (step S213), and the electronic quotation can record components Unit weight, factory capacity, unit price of components, operating time, cost (mold, sample fee)...etc. After the quotation inquiry management module 13 receives the electronic quotation from the first factory end and the electronic quotation from the second factory end, the manager can view these electronic quotations through the manager's web interface to select the factory end that wins the bid (Step S214), for example, item A and item C are bid by the first factory, and item B and item D are bid by the second factory, and the manager passes the inquiry management module 13 according to the result of winning the bid. Send a bidding result notification letter to the first factory end e-mail address (step S215) and the second factory end e-mail address (step S216), for the personnel at the first factory end to receive e-mails to browse the bidding results (step S217), the second The personnel at the first factory can know that item A and item C have won the bid, and the personnel at the second factory can receive emails to browse the bidding results (step S218), and the personnel at the second factory can know that item B and item D won the bid. Then, the quotation inquiry management module 13 updates the quotation inquiry item in step S201 according to the operation of the manager to record the quotation prices of item A, item B, item C and item D (step S219), for the client to connect When arriving at the system platform 100, the quotation prices of item A, item B, item C and item D can be browsed on the quotation inquiry web interface (step S220).

The logistics management module 14 can access the data of the client member database 10 and the factory-side member database 11. Please refer to FIG. Create an electronic contract (step S302), the electronic contract refers to the contract between the operator of the system platform 100 of the present invention and the client, for example, the discount amount of each item can be further recorded in the electronic contract, the client host 20 After connecting to the system platform 100 of the present invention, the logistics management module 14 can display the electronic contract through a logistics web interface for the client host 20 to display, and the client personnel can view the electronic contract, and the electronic contract includes multiple options For the client to click, for example, the electronic contract includes the options of quotation data of item A, item B, item C and item D, the personnel of the client can operate the client host 20 to check at least one option by themselves (step S303 ), after checking and confirming, the logistics management module 14 will create an electronic order (step S304), and send the electronic order to the client email address to notify the establishment of the order (step S305), and the logistics management module 14 will The electronic order generates a plurality of electronic shipping notices according to the factory that wins the bid in step S214, and each electronic shipping notice includes the estimated delivery date of each item (step S306), and the logistics management module 14 sends each electronic shipping notice Send it to the corresponding factory-side email address (step S307), so that the factory-side personnel can receive and browse the electronic shipping notice (step S308), and carry out the production, packaging and delivery of various items. Among them, Each factory end can set "confirm shipment" and "shipment date" in a shipment web interface provided by the logistics management module 14 when shipping (step S309), so that the logistics management module 14 can carry out the shipment. Cargo control, after the logistics management module 14 "confirms the shipment" and "shipment date" information at each factory end, it generates an electronic delivery note (step S310), and the electronic delivery note can be sent to the client E-mail address (step S311), for client personnel to receive and check the electronic delivery note to confirm the content of the goods when the delivery arrives (step S312). On the other hand, when each factory cannot ship on schedule on the estimated shipping date set in step S309, the factory personnel can set "delayed shipment" on the shipping web interface (step S313), when the logistics management When the module 14 receives the setting of "delayed shipment", it sends a delayed shipment notification to the client email address (step S314), and updates the estimated shipment date set in step S309 as the delayed shipment date, The delayed shipping date can be set by the administrator on the administrator web interface, or by the client personnel on the shipping web interface.

Please refer to FIG. 2 , the system platform 100 of the present invention may further include an account management module 15 , and the account management module 15 may access the data of the client member database 10 and the factory member database 11 . Please refer to Fig. 6, when the client host 20 is connected to the system platform 100 of the present invention, such as browsing the electronic shipping notice in step S308 and setting "confirm shipment" and "shipment date" in step S309, then the account The financial management module 15 can automatically create a first electronic payment notice (step S401) according to the electronic quotation at each factory end. The first electronic payment notice contains payment information. The notice is sent to the manager's email address (step S402) for the manager to receive and know. After generating the electronic delivery note in step S310, the account management module 15 automatically creates a second electronic payment notice (step S403) according to the electronic quotation at each factory end, and the second electronic payment notice contains payment information , the account management module 15 transmits the second electronic payment notice to the client email address (step S404), for the client personnel to receive and know that the second electronic payment notice contains payment information, and proceed accordingly Payment. It should be noted that the first electronic payment notice refers to the payment notice issued by the operator of the system platform 100 of the present invention to each factory, and the second electronic payment notice refers to the notice issued by the client to the operator of the system platform 100 of the present invention .

Please refer to FIG. 2 , the system platform 100 of the present invention can further include a customer service management module 16 , and the customer service management module 16 can access the data of the client member database 10 and the factory member database 11 . Please refer to FIG. 7, when the client host 20 is connected to the system platform 100 of the present invention, it can browse the electronic orders established in step S304 (step S501), and the customer service management module 16 can generate a customer service web interface to the client The host computer 20 is used for client personnel to operate. When the client has an opinion on product quality or service quality, it can input relevant content on the customer service webpage interface, so that the customer service management module 16 can create an electronic customer complaint list according to the content (step S502), for the manager to The web interface audits the electronic customer complaint (step S503). Wherein, if the manager knows how to deal with the client's opinion, the manager can directly input a reply message on the customer service web interface, so that the customer service web interface displays the reply message, and the client personnel browse the reply message through the customer service web interface ( Step S504), relatively, if further confirmation is required at the factory end, the electronic customer complaint list can be disclosed to the factory end, and when the factory end host 30 is connected to the system platform 100 of the present invention, the customer service management module 16 provides the The electronic customer complaint list is given to the factory-side host computer 30 for the factory-side personnel to browse the electronic customer complaint list (step S505), and after being processed by the factory-side personnel, a supplementary information is input (step S506), and the manager again according to the supplementary information Check the electronic customer complaint list (step S507). When the manager thinks that the supplementary information is still unclear or needs to be adjusted, he may request the factory to readjust the supplementary information (step S508). Wherein, the manager can browse the supplementary information on the manager's web interface to audit the electronic customer complaint, and update the reply information according to the supplementary information, so that the client can browse the updated reply information (step S509). When the client personnel browses the reply information and thinks that its content is not satisfactory, the client personnel can raise a dispute by e-mail (step S510), that is, the dispute content input by the client personnel by the client management module 16 generates a dispute customer complaint list, and send the disputed customer complaint list to the manager’s e-mail address (step S511), for the manager to receive and browse the disputed customer complaint list, and browse the electronic customer complaint list and the disputed customer complaint list generated in step S502 Complaint list for overall inspection and management (step S512), and the manager can further put forward suggestions, requesting the factory personnel to readjust the supplementary information according to the suggestions (step S513), and then the manager updates the reply information, Until the customer service management module 16 receives the reception reply sent by the client personnel through the customer service web interface (step S514 ). As can be seen from the foregoing, the customer service management module 16 of the present invention is used as a medium for the client to communicate with the factory end, that is, the object that the client communicates with is the system platform 100 of the present invention, and the object that the factory end communicates with is also the system platform 100 of the present invention, and the factory end does not Communicate directly with the client. When the factory is located in Taiwan, China, and the client is an overseas customer, even if the languages used by the factory and the client are different, for example, the factory uses Chinese and the client uses English. Through the customer service management module 16 of the present invention, the manager can translate the opinions of the client into Chinese to provide to the client, and can also translate the instructions of the factory into English to provide to the client, so as to ensure smooth communication between the client and the factory , to reduce the language barrier.

To sum up, the system platform 100 of the present invention acts as a communication medium between the customer and the factory. The functions of the system platform 100 of the present invention include member management, quotation inquiry management, logistics management, account management and customer service management, because the client and the factory The communication between the client and the factory does not go through the trader, so implementing the technology of the present invention can provide efficient service quality for the client and the factory.

Claims (6)

1. A business-to-business supply chain integration system platform, characterized in that it comprises: A client membership database storing client email addresses; A factory-side member database, which stores the factory-side email address; A member management module, which provides a member web interface for connecting the client host and the factory host, receives the membership application data input by the client host and the factory host, and passes the approved membership application data according to the administrator's operation Stored in the client member database and the factory member database respectively; An inquiry quotation management module, which accesses the client member database and the factory-side member database, provides an inquiry quotation web interface to receive an inquiry quotation data from a client host, and the inquiry quotation management module transmits the inquiry quotation data to After receiving multiple factory-side email addresses, an electronic quotation returned by each factory-side host is received, and the quotation inquiry management module transmits the bidding result notification to the factory-side email address according to the operation of the manager; A logistics management module, which accesses the member database of the client and the member database of the factory, creates an electronic order according to the operation of the manager, and sends the electronic order to the email mailbox of the client to notify the establishment of the order; the logistics management module According to the electronic order, an electronic shipping notice is generated, and the electronic shipping notice is sent to the factory-side email box, so that the factory-side host can confirm the shipping and forecasting in a logistics web interface provided by the logistics management module. Shipping date, the logistics management module is used to send the shipping notification information to the email mailbox of the client according to the operation of the manager. 2. The business-to-business supply chain integration system platform according to claim 1, wherein the logistics management module receives a delayed shipment setting, and sends a delayed shipment notification to the client email address, And update the estimated shipping date to the delayed shipping date. 3. The business-to-business supply chain integration system platform according to claim 2, further comprising an account management module, the account management module accesses the client member database and the factory-side member database data; The account management module creates a first electronic payment notice according to the electronic quotation, the first electronic payment notice contains payment information, and the account management module transmits the first electronic payment notice to the manager's electronic email address; After the account management module generates the electronic delivery note, it creates a second electronic payment notice according to the electronic quotation, the second electronic payment notice contains payment information, and the account management module creates the second electronic payment notice 2. An electronic payment advice is sent to the client email address. 4. The business-to-business supply chain integration system platform according to claim 3, further comprising a customer service management module, which accesses the data of the client member database and the factory member database; The customer service management module generates a customer service web interface for establishing an electronic customer complaint list, and allows managers to input reply information on the customer service web interface, so as to display the reply information through the customer service web interface. 5. The business-to-business supply chain integration system platform according to claim 4, wherein the customer service management module updates the reply information with a supplementary information generated by the factory-side host according to the operation of the manager. 6. The business-to-business supply chain integration system platform as claimed in claim 5, wherein the customer management module generates a disputed customer complaint list, and sends the disputed customer complaint list to the manager's email address.