CN107657379A - Task preferentially distributing method, device and system - Google Patents
Task preferentially distributing method, device and system Download PDFInfo
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- CN107657379A CN107657379A CN201710883279.6A CN201710883279A CN107657379A CN 107657379 A CN107657379 A CN 107657379A CN 201710883279 A CN201710883279 A CN 201710883279A CN 107657379 A CN107657379 A CN 107657379A
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Abstract
The present invention relates to a kind of task of the present invention preferentially distributing method, device and system, wherein, preferentially distributing method comprises the following steps task：Obtain the facility information of current maintenance task corresponding device to be allocated；According to device history service log, each service engineer's record to be selected for meeting default distributive condition is filtered out；Engineer's terminal corresponding to difference is recorded to each service engineer to be selected and sends requesting query message, obtains current geographic position and current task state of each engineer's terminal according to requesting query message feedback；According to device address and current geographic position, the current distance between engineer's terminal and equipment is obtained；Meet that pre-determined distance condition and current task state are engineer's terminal in not busy state to current distance, distribute current maintenance task to be allocated.The present invention can improve the accuracy of task distribution and the task responsiveness of terminal.
Description
Technical field
The present invention relates to smart machine area of maintenance, more particularly to a kind of task preferentially distributing method, device and system.
Background technology
Science and technology is maked rapid progress, traditional manual work, progressively (such as self-service is set by various smart machines
It is standby) substituted, smart machine liberates the productivity of people to a certain extent, but the thing followed is numerous and jumbled after-sales service work
Make.
In implementation process, inventor has found that at least there are the following problems in conventional art：Traditional smart machine is safeguarded
Service, is distributed mainly by phone, short message or the artificial distribute leaflets of mail for task, and by artificial screening and specifies maintenance mans
Cheng Shi goes to operation, and the own engineering staff of medium and small manufacturer is relatively fewer；To sum up, either rung from ageing or maintenance
Should rate, conventional art, which all has a strong impact on, safeguards speed and efficiency.
The content of the invention
Based on this, it is necessary to it is slow for task distributing method speed in traditional intelligence plant maintenance, it is relatively low to distribute precision
The problem of, there is provided a kind of task preferentially distributing method, device and system.
To achieve these goals, on the one hand, distribute platform angle from task the embodiments of the invention provide one kind and implement
Task preferentially distributing method, comprise the following steps：
Obtain the facility information of current maintenance task corresponding device to be allocated；Facility information includes device address；
According to device history service log, each service engineer's record to be selected for meeting default distributive condition is filtered out；
Engineer's terminal corresponding to difference is recorded to each service engineer to be selected and sends requesting query message, obtains each engineering
Teacher's terminal is according to the current geographic position and current task state of requesting query message feedback；
According to device address and current geographic position, the current distance between engineer's terminal and equipment is obtained；
Meet that pre-determined distance condition and current task state are engineer's terminal in not busy state to current distance, distribute
Current maintenance task to be allocated.
In one of the embodiments, facility information also includes the site title belonging to equipment；History service log includes
The work order data of the history maintenance of recording equipment；
According to device history service log, filter out and meet the step that each service engineer to be selected of default distributive condition records
Suddenly include：
According to site title, filter out in work order data, engineer's record corresponding to the last maintenance of equipment；
By engineer's record corresponding to the last maintenance of equipment, service engineer's record to be selected is confirmed as.
In one of the embodiments, record engineer's terminal corresponding to difference to each service engineer to be selected and send request
Query messages, each engineer's terminal is obtained according to the current geographic position of requesting query message feedback and current task state
Step includes：
According to device history service log, the account of acquisition engineer's terminal；
According to the account of engineer's terminal, location request message is sent to engineer's terminal, by engineer's terminal according to position
The longitude and latitude degrees of data of request message feedback is put, as current geographic position；
And
Currently whether there is the work order being carrying out to inquire about the account of engineer's terminal：
When the result of inquiry is no, it is in not busy state to confirm current task state；
When the result of inquiry is is, confirmation current task state is busy state.
In one of the embodiments, pre-determined distance condition includes any one or any combination in following condition：When
Front distance is less than or equal to 20 kilometers, and current distance is the minimum value in the current distance of each engineer's terminal.
On the one hand, the embodiment of the present invention additionally provides a kind of implementing from engineer's terminal point for task preferentially side of distributing
Method, comprise the following steps：
When the task of receiving distributes the requesting query message of platform transmission, distributed according to requesting query message to task flat
Platform feeds back current geographic position and current task state；
When the task of receiving distributes the maintenance task that platform distributes according to current geographic position and current task state,
Send task notifications.
On the one hand, the embodiments of the invention provide a kind of task of platform angle implementation is distributed from task preferentially to distribute dress
Put, including：
Platform obtains facility information element, for obtaining the facility information of current maintenance task corresponding device to be allocated；If
Standby information includes device address；
Platform Screening unit, for according to device history service log, filtering out and meeting each to be selected of default distributive condition
Service engineer records；
Platform obtains terminal data unit, is sent out for recording engineer's terminal corresponding to difference to each service engineer to be selected
Requesting query message is sent, obtains current geographic position and current task of each engineer's terminal according to requesting query message feedback
State；
Platform processes unit, for according to device address and current geographic position, obtaining between engineer's terminal and equipment
Current distance；
Platform task dispatch unit, for meeting that pre-determined distance condition and current task state are in the spare time to current distance
Engineer's terminal of state, distribute current maintenance task to be allocated.
On the one hand, the embodiment of the present invention additionally provides a kind of implementing from engineer's terminal point for task and preferentially distributes dress
Put, including：
Terminal feedback data unit, for the task of receiving distribute platform transmission requesting query message when, according to please
Query messages are asked to distribute platform feedback current geographic position and current task state to task；
Terminal task notification unit, for distributing platform according to current geographic position and current task in the task of receiving
During the maintenance task that state distributes, task notifications are sent.
On the other hand, the embodiments of the invention provide a kind of task preferentially to distribute system, including task distributes platform and company
Take over each engineer's terminal that business distributes platform；
Task, which distributes platform, to be included platform memory, platform processor and is stored in platform memory and can be at platform
The computer program that runs on reason device, realize during platform processor configuration processor and above-mentioned distribute appointing for platform angle implementation from task
Business preferentially distributing method the step of.
Engineer's terminal includes terminal memory, terminal handler and is stored on terminal memory and can be in terminal processes
The computer program run on device, realize that above-mentioned implementing from engineer's terminal point for task is selected during terminal handler configuration processor
The step of ViewSonic's forwarding method.
On the other hand, the present invention also embodiment provides a kind of computer-readable recording medium, is stored thereon with computer
Program, the program realize the step of the above-mentioned task preferentially distributing method that platform angle implementation is distributed from task when being executed by processor
Suddenly.
On the other hand, the present invention also embodiment provides a kind of computer-readable recording medium, is stored thereon with computer
Program, the program realize the step of the above-mentioned task preferentially distributing method implemented from engineer's terminal point when being executed by processor
Suddenly.
The invention has the advantages that and beneficial effect：
Task of the present invention preferentially distributing method, device and system, by by the faulty equipment in mission bit stream and maintenance people
The geographical position nearby of member carries out Rapid matching, and then Maintenance Engineer task being accurately pushed to nearby goes to operation,
The poorly efficient energy manually distributed can be reduced, the order degree of accuracy and the flexibility ratio of equipment fault task is improved, appoints so as to improve
The accuracy of business distribution, effectively increase the task responsiveness of terminal.
Brief description of the drawings
Fig. 1 be the present invention from task distribute platform angle implementation task preferentially distributing method embodiment 1 flow signal
Figure；
Fig. 2 is the schematic flow sheet for the task preferentially distributing method embodiment 1 that the present invention is implemented from engineer's terminal point；
Fig. 3 is that the present invention distributes the task of platform angle implementation from task and preferentially distributes the structural representation of device embodiment 1
Figure；
Fig. 4 is the structural representation that the task that the present invention is implemented from engineer's terminal point preferentially distributes device embodiment 1；
Fig. 5 is the structural representation that task of the present invention preferentially distributes system embodiment 1；
Fig. 6 is the specific implementation schematic flow sheet that system is preferentially distributed based on task of the present invention；
Fig. 7 is the flow chart of data processing schematic diagram that system is preferentially distributed based on task of the present invention.
Embodiment
For the ease of understanding the present invention, the present invention is described more fully below with reference to relevant drawings.In accompanying drawing
Give the preferred embodiment of the present invention.But the present invention can realize in many different forms, however it is not limited to this paper institutes
The embodiment of description.On the contrary, the purpose for providing these embodiments is made to the disclosure more thorough and comprehensive.
Unless otherwise defined, all of technologies and scientific terms used here by the article is with belonging to technical field of the invention
The implication that technical staff is generally understood that is identical.Term used in the description of the invention herein is intended merely to description tool
The purpose of the embodiment of body, it is not intended that in the limitation present invention.Term as used herein " and/or " include one or more phases
The arbitrary and all combination of the Listed Items of pass.
Task of the present invention preferentially distributing method, the concrete application scene explanation of device and system one：
Traditional intelligence device service software solves the problems, such as that smart machine failure no one repaiies in time, also solves dimension
Repair the problem of engineer's task is few, income is low, therefore the medium and small manufacturer using smart machine service software and maintenance mans
Cheng Shi quantity rises day by day；But smart machine safeguard have it is ageing, smart machine service can be pushed within the unit interval
The task quantity of Maintenance Engineer is limited.
Traditional task distributing method speed is slow, and it is relatively low to distribute precision；And manually distribute, distribute leaflets personnel qualifications and record of service ginseng be present
The problem of difference is uneven, may cause task to be distributed to unsuitable Maintenance Engineer and go to operation.Therefore, it is traditional by manually referring to
It is not accurate enough and flexible in actual applications to determine engineer's mode, it is impossible to accurately ensure optimal engineer order nearby.This
Outside, the recording equipment and the relevant information of maintenance that traditional intelligence device service typically can only be simple, and information is preserved to clothes
Business device system, is inquired about for related personnel, or the content filled according to artificial troublshooting, and equipment is sent to by short message mode
Notified on director's mobile phone.And due under actual scene the position of engineer and working condition be dynamic, with actual persons
The result that work is judged has larger difference, and conventional art can not tackle the problem of task distributes.
Preferentially computational methods are chosen, and combine system by task of the present invention preferentially distributing method, device and system
Or information-based means solve the problems, such as preferentially to match engineer.The present invention can significantly improve the task response of equipment fault
Rate, by the way that the geographical position nearby of the faulty equipment in mission bit stream and maintenance personal carried out into Rapid matching, and then by task
The accurate Maintenance Engineer being pushed to nearby goes to operation, can effectively lift task distributing method speed during smart machine is safeguarded
Degree, guarantee distribute precision.
The present invention distributes the task preferentially distributing method embodiment 1 of platform angle implementation from task：
Task distributing method speed is slow in order to solve in traditional intelligence plant maintenance, distributes the problem of precision is relatively low, this
Invention provides a kind of task preferentially distributing method embodiment 1 that platform angle implementation is distributed from task；Fig. 1 for the present invention from appoint
Business distributes the schematic flow sheet of the task preferentially distributing method embodiment 1 of platform angle implementation；As shown in figure 1, can include with
Lower step：
Step S110：Obtain the facility information of current maintenance task corresponding device to be allocated；Facility information is with including equipment
Location；
Specifically, the task in various embodiments of the present invention distributes platform, can refer to distribute the terminal device of task,
Server or cloud platform；Task to be allocated (i.e. current maintenance task to be allocated) can according to user equipment
The task of generation is reported in the equipment fault that (UserEquipment, abbreviation UE) is sent in real time for repairment；Wherein, equipment fault refers to setting
It is standby the phenomenon of failure, such as equipment blank screen occur, machine is not driven, button is clicked on without reaction etc.；And device address can be come
Come from three kinds of approach：The first is that user oneself fills in manually；Second is that equipment manufacturers coordinate collection to import
Device address information；The third is come the device address that is sent to third party's cooperative alliances platform；
Step S120：According to device history service log, each maintenance engineering to be selected for meeting default distributive condition is filtered out
Shi Jilu；
Specifically, task distributes platform and can repaired according to the history service log of the equipment, that is, the history of equipment
Screened with maintenance worker's forms data, system has individual engineer's attribute from work order data, and the inside, which have recorded, safeguarded this
Engineer's information of equipment；In addition, it can also obtain history according to the site title of task corresponding device and carried out all of this site
Engineer, engineer, which often completes a task, to be bound automatically with its being completed for task.
And in order to improve the responsiveness of task distribution, the present invention can filter out satisfactory according to default distributive condition
Each service engineer to be selected.Default distributive condition can include the engineer for the last time safeguarding this equipment, and user's evaluation is good
Good engineer and specialty is under the jurisdiction of the engineer in the maintenance of equipment field etc.., can be according to task priority based on the present invention
Or personal scheduling arrangement, qualified engineer is distributed into priority of task.
Step S130：Engineer's terminal corresponding to difference, which is recorded, to each service engineer to be selected sends requesting query message,
Obtain current geographic position and current task state of each engineer's terminal according to requesting query message feedback；
Specifically, task, which preferentially distributes platform, to obtain current engineering according to the work order data in history service log
Teacher's account, and phase (can be installed to corresponding engineer's terminal transmission requesting query message according to the account in engineer's terminal
The software answered is used to receive requesting query message)；Whether there is the work order being carrying out in inquiry engineer's terminal, if any engineer
It is considered as busy state, the busy engineer, busy definition can be screened out by being distributed in the later stage in task：Current engineer's account
On have unfinished task.
Preferably, the warp that the current geographic position of engineer uploads in real time from engineer's terminal according to requesting query message
Latitude and geographical position.
Step S140：According to device address and current geographic position, obtain between engineer's terminal and equipment it is current away from
From；
Specifically, current distance can be obtained by equipment task address and engineer's current geographic position；Equipment is appointed
The data that business address (i.e. device address corresponding to task) may be from manually filling in (are recorded in the number in history service log
According to or by manually importing the data that task distributes platform).
Step S150：Meet pre-determined distance condition to current distance and current task state is in the engineer of not busy state
Terminal, distribute current maintenance task to be allocated.
Specifically, closest engineer may be selected and the engineer in the spare time distributes task；In the definition in spare time：When
Not completed in preceding engineer's terminal account for task.So that engineer's order comes to complete task.For example, it can select
The now nearest engineer of the actual geographic positional distance equipment of history service engineer, such as three engineers, a distance should
3 kilometers of equipment, one apart from 5 kilometers of the equipment, one records 6 kilometers of the equipment, then the engineer of 3 kilometers of chosen distance equipment
Go to execution work order.
The present invention distributes task preferentially each embodiment of distributing method of platform angle implementation from task, according in mission bit stream
The history of faulty equipment safeguard record, maintenance personal is preferentially screened, and task is accurately pushed to going through nearby
History Maintenance Engineer goes to operation, can reduce the poorly efficient energy manually distributed, improve the order degree of accuracy of equipment fault task
And flexibility ratio, so as to improve the accuracy of task distribution, effectively increase the task responsiveness of terminal.
In a specific embodiment, facility information also includes the site title belonging to equipment；History service log bag
Include the work order data of the history maintenance of recording equipment；
According to device history service log, filter out and meet the step that each service engineer to be selected of default distributive condition records
Suddenly include：
According to site title, filter out in work order data, engineer's record corresponding to the last maintenance of equipment；
By engineer's record corresponding to the last maintenance of equipment, service engineer's record to be selected is confirmed as.
Specifically, in order to improve the accuracy and task responsiveness of terminal task distribution, the present invention filters out every first
The optimal device maintenance personal of platform equipment, and then any task to be allocated is entered according to each optimal device maintenance personal filtered out
Row Optimum Matching；
Further, can be according to the device history service log, that is, the history maintenance of equipment and maintenance worker's forms data
Screened, for system from the individual engineer's attribute that has in work order data, it is that who engineer safeguarded that the inside, which have recorded the last time,
This equipment, the Maintenance Engineer of last maintenance is found, then preferentially distributes to and changes engineer.
In a specific embodiment, record engineer's terminal transmission corresponding to difference to each service engineer to be selected and ask
Query messages are sought, obtain current geographic position and current task state of each engineer's terminal according to requesting query message feedback
The step of include：
According to device history service log, the account of acquisition engineer's terminal；
According to the account of engineer's terminal, location request message is sent to engineer's terminal, by engineer's terminal according to position
The longitude and latitude degrees of data of request message feedback is put, as current geographic position；
And
Currently whether there is the work order being carrying out to inquire about the account of engineer's terminal：
When the result of inquiry is no, it is in not busy state to confirm current task state；
When the result of inquiry is is, confirmation current task state is busy state.
Specifically, task, which distributes platform, to obtain current engineering according to the work order data in device history service log
Whether there is the work order being carrying out in teacher's account, define the task status of engineer's terminal, wherein, busy definition：Currently
There is unfinished task in engineer's account；In the definition in spare time：Not completed in current engineer's account for task.And engineering
Teacher's account can include the identity identification information or IP address of engineer's terminal, and task, which distributes platform, can be based on engineer's account
The information of engineer's terminal is got, and is communicated.
And the mode that engineer's terminal geographic position data is obtained according to engineer's account can include, to engineer's terminal
Send location request message, the longitude and latitude degrees of data that engineer's terminal is fed back according to location request message, as current geographic position
Put；
In a specific example, task distributes the geographical location information of platform real-time collecting engineer's terminal, Yi Jigong
The coverage address conversion that Cheng Shi is filled in is gps coordinate, so as to set up the conventional geographical position shelves of each engineer's terminal group
Case (the daily active regions of i.e. each engineer).When carry out task distributes, task distributes platform and can refer to the conventional geography
Corresponding task is carried out region division by position archives, directly notifies current geographic position (or conventional geographical position) to fall into certain and set
Standby affiliated dot area and possess the engineer of history service log and go to operation.
Further, task, which distributes platform, can also use clustering algorithm, to each engineer its active regions equipment
Service data is clustered.Clustering algorithm is tied with real-time device geographical position by the progress task method of salary distribution nearby
Close, history service data and real-time device geographical position task are preferentially distributed, calculate the optimal device maintenance of every equipment
Personnel, and according to optimal device maintenance personal record is calculated, Optimum Matching is carried out to any task to be allocated for each equipment,
The degree of accuracy and the flexibility ratio of each single fault task order are improved, so as to improve the accuracy of task distribution, effectively improves terminal
Task responsiveness.
In a specific embodiment, pre-determined distance condition includes any one or any combination in following condition：
Current distance is less than or equal to 20 kilometers, and current distance is the minimum value in the current distance of each engineer's terminal.
Specifically, it is less than or equal to 20 kilometers in the actual geographic positional distance equipment for history service engineer occur
When, it can preferentially distribute to the engineer and go to operation.Or the equal distance in actual geographic position in each history service engineer
When equipment is more than 20 kilometers, the nearest engineer of selected distance task device goes to operation.Based on the present invention, can be appointed by equipment
Business address compared with engineer's longitude and latitude apart from length, the nearest engineer of chosen distance and spare time engineer distribution times
Business.
The present invention distributes task preferentially each embodiment of distributing method of platform angle implementation from task, by by mission bit stream
In faulty equipment and the geographical position nearby of maintenance personal carry out Rapid matching, and then task is accurately pushed to nearby
Maintenance Engineer goes to operation, can reduce manually distribute it is poorly efficient can, improve equipment fault task the order degree of accuracy and
Flexibility ratio, so as to improve the accuracy of task distribution, effectively increase the task responsiveness of terminal.
The task preferentially distributing method embodiment 1 that the present invention is implemented from engineer's terminal point：
Task distributing method speed is slow in order to solve in traditional intelligence plant maintenance, distributes the problem of precision is relatively low, this
Invention additionally provides a kind of implementing from engineer's terminal point for task preferentially distributing method embodiment 1；Fig. 2 is to be of the invention from work
The schematic flow sheet for the task preferentially distributing method embodiment 1 that Cheng Shi terminal points are implemented；As shown in Fig. 2 it can include following
Step：
Step S210：The task of receiving distribute platform transmission requesting query message when, according to requesting query message to
Task distributes platform feedback current geographic position and current task state；
Step S220：The dimension that platform distributes according to current geographic position and current task state is distributed in the task of receiving
During shield task, task notifications are sent.
Specifically, engineer's terminal, can be with its institute when the task of receiving distributes the requesting query message of platform transmission
The cell tower of connection communicates and estimates the distance between it and signal tower constantly to report its geographical position.Engineer is whole
End can also be connected by effective Wi-Fi hotspot and indicate the location of engineer (WiFi address and gps coordinate exactly
It can correspond).Further, the geographical position of engineer's terminal can also be obtained by the IP address relevant with data connection
.
Meanwhile engineer's terminal can by consulting in task record under its account whether have being carrying out for task,
So as to obtain the current task state of terminal.Busy definition：There is unfinished task in current engineer's account；In determining for spare time
Justice：Not completed in current engineer's account for task.
Task preferentially each embodiment of distributing method that the present invention is implemented from engineer's terminal point, platform is distributed by task
The geographical position nearby of faulty equipment in mission bit stream and maintenance personal are subjected to Rapid matching, and then task is passed through into engineering
The Maintenance Engineer that teacher's terminal is accurately pushed to nearby goes to operation, can reduce the poorly efficient energy manually distributed, improve and set
The order degree of accuracy of standby failure task and flexibility ratio, so as to improve the accuracy of task distribution, effectively increase appointing for terminal
Business responsiveness.
The task that the present invention distributes platform angle implementation from task preferentially distributes device embodiment 1：
Task distributing method speed is slow in order to solve in traditional intelligence plant maintenance, distributes the problem of precision is relatively low, this
Invention provides a kind of task of platform angle implementation is distributed from task and preferentially distributes device embodiment 1；Fig. 3 for the present invention from appoint
Business distributes the structural representation that the task that platform angle is implemented preferentially distributes device embodiment 1；As shown in figure 3, it can include：
Platform obtains facility information element 310, for obtaining the facility information of current maintenance task corresponding device to be allocated；
Facility information includes device address；
Platform Screening unit 320, for according to device history service log, filtering out and meeting respectively treating for default distributive condition
Service engineer is selected to record；
Platform obtains terminal data unit 330, whole for recording engineer corresponding to difference to each service engineer to be selected
End sends requesting query message, obtains each engineer's terminal according to the current geographic position of requesting query message feedback and current
Task status；
Platform processes unit 340, for according to device address and current geographic position, obtain engineer's terminal and equipment it
Between current distance；
Platform task dispatch unit 350, for current distance meet pre-determined distance condition and current task state be
Engineer's terminal of not busy state, distribute current maintenance task to be allocated.
It should be noted that above-mentioned task of platform angle implementation is distributed from task is preferentially distributed in each embodiment of device
Unit module, it can correspond to and realize and above-mentioned distribute the task of platform angle implementation preferentially in each embodiment of distributing method from task
Process step, it is no longer repeated herein.
The task that the present invention is implemented from engineer's terminal point preferentially distributes device embodiment 1：
Task distributing method speed is slow in order to solve in traditional intelligence plant maintenance, distributes the problem of precision is relatively low, this
Invention provides a kind of implementing from engineer's terminal point for task and preferentially distributes device embodiment 1；Fig. 4 is to be of the invention from engineering
The task that teacher's terminal point is implemented preferentially distributes the structural representation of device embodiment 1；As shown in figure 4, it can include：
Terminal feedback data unit 410, for the task of receiving distribute platform transmission requesting query message when, according to
Requesting query message distributes platform feedback current geographic position and current task state to task；
Terminal task notification unit 420, for distributing platform according to current geographic position and current in the task of receiving
During the maintenance task that task status distributes, task notifications are sent.
It should be noted that above-mentioned implementing from engineer's terminal point for task preferentially distributes the list in each embodiment of device
Element module, it can correspond to and realize above-mentioned implementing from engineer's terminal point for the task preferentially flow in each embodiment of distributing method
Step, it is no longer repeated herein.
Task of the present invention preferentially distributes system embodiment 1：
Task distributing method speed is slow in order to solve in traditional intelligence plant maintenance, distributes the problem of precision is relatively low, and
The implementation process of the present invention is expanded on further, distributes platform angle based on above-mentioned from task respectively and implements, from engineer's terminal angle
The technical scheme for the task preferentially each embodiment of distributing method implemented is spent, the invention provides a kind of task preferentially to distribute system reality
Apply example 1；Fig. 5 is the structural representation that task of the present invention preferentially distributes system embodiment 1；Sent as shown in figure 5, task can be included
Hair platform and connection task distribute each engineer's terminal of platform；
Task, which distributes platform, to be included platform memory, platform processor and is stored in platform memory and can be at platform
The computer program that runs on reason device, realize during platform processor configuration processor and above-mentioned distribute appointing for platform angle implementation from task
Business preferentially distributing method the step of.
Engineer's terminal includes terminal memory, terminal handler and is stored on terminal memory and can be in terminal processes
The computer program run on device, realize that above-mentioned implementing from engineer's terminal point for task is selected during terminal handler configuration processor
The step of ViewSonic's forwarding method.
Specifically, Fig. 6 is the specific implementation schematic flow sheet that system is preferentially distributed based on task of the present invention；Such as Fig. 6 institutes
Show, specific implementation flow of the invention may comprise steps of：
Step S610：Obtain the device address of task to be allocated；Task to be allocated is according to user equipment
The task of generation is reported in the equipment fault that (UserEquipment, abbreviation UE) is sent in real time for repairment；Here equipment fault refers to setting
It is standby the phenomenon of failure, such as equipment blank screen occur, machine is not driven, button is clicked on derives from three without reaction etc., device address
Kind approach, the first is that user oneself fills in manually；Second is that equipment manufacturers coordinate with collecting the equipment that importing is come in
Location information；The third is come the device address that is sent to third party's cooperative alliances platform.
Step S620：Entered according to the device history service log, that is, the history maintenance of equipment and maintenance worker's forms data
Row screening, for system from the individual engineer's attribute that has in work order data, it is that who engineer safeguarded this that the inside, which have recorded the last time,
Platform equipment, the Maintenance Engineer of last maintenance is found, then preferentially distributes to the engineer, according to work order data, obtained current
Whether there is the work order being carrying out in engineer's account, be considered as busy state if any engineer, then history service work occurs in selection
Cheng Shi historical geography positional distance equipment is more than 20 kilometers, but currently practical geographical position is less than 20 kilometers of engineer,
Can preferentially distribute to closest engineer, such as three engineers, one apart from 3 kilometers of the equipment, distance this set
Standby 5 kilometers, one records 6 kilometers of the equipment, then the engineer of 3 kilometers of chosen distance equipment goes to execution work order.
Step S630：After system selectes Maintenance Engineer, task to be allocated is distributed to the engineer and goes to operation.
Further, in order to show the specific implementation process of the present invention in detail, spy preferentially distributes system to task of the present invention
In the data that are related to specifically are handled, control process illustrates；Fig. 7 is preferentially to be distributed based on task of the present invention at the data of system
Schematic flow sheet is managed, as shown in fig. 7, the present invention can realize smart machine task preferentially engineer, obtains every equipment task
The engineer of Optimum Matching.
Comprise the following steps that：
1st, facility information corresponding to acquisition task；
2nd, device address is taken, including the province of equipment, city, better address and site title, site title
Refer to the mechanism that equipment is belonged to, such as bank outlets.
3rd, all engineers of this site were come according to site title corresponding to business of changing to, acquisition last time, engineer is every
Completing a task will bind with its being completed for task automatically.
4th, busy engineer, busy definition are screened out：There is unfinished task in current engineer's account.
5th, compared by equipment task address and engineer's longitude and latitude apart from length, the nearest engineer of chosen distance and
Task is distributed in the engineer in spare time；In the definition in spare time：Not completed in current engineer's account for task.The longitude and latitude of engineer
Spend come the longitude and latitude uploaded in real time to engineer's terminal and geographical position, the task address of equipment is come as the number manually filled in
According to.
6th, selection is finished, and execution task is gone in engineer's order.
To sum up, task of the present invention preferentially distributing method, device and system, based on history service log data and real-time device
Preferentially task distributing method, foundation real-time device geographical position can reduce artificial by task distribution is carried out nearby in geographical position
The poorly efficient energy distributed, the order degree of accuracy and the flexibility ratio of equipment fault task are improved, so as to improve the accurate of task distribution
Property, effectively increase the task responsiveness of terminal.
In addition, the present invention also embodiment provides a kind of computer-readable recording medium, computer program is stored thereon with,
The program realized when being executed by processor it is above-mentioned from task distribute platform angle implementation task preferentially distributing method the step of.
On the other hand, the present invention also embodiment provides a kind of computer-readable recording medium, is stored thereon with computer
Program, the program realize the step of the above-mentioned task preferentially distributing method implemented from engineer's terminal point when being executed by processor
Suddenly.
Each technical characteristic of embodiment described above can be combined arbitrarily, to make description succinct, not to above-mentioned reality
Apply all possible combination of each technical characteristic in example to be all described, as long as however, the combination of these technical characteristics is not deposited
In contradiction, the scope that this specification is recorded all is considered to be.One of ordinary skill in the art will appreciate that realize above-mentioned implementation
All or part of step in example method is by program the hardware of correlation can be instructed to complete, and described program can deposit
Be stored in a computer read/write memory medium, the program upon execution, including the step described in above method, described storage
Medium, such as：ROM/RAM, magnetic disc, CD etc..
Embodiment described above only expresses the several embodiments of the present invention, and its description is more specific and detailed, but simultaneously
Can not therefore it be construed as limiting the scope of the patent.It should be pointed out that come for one of ordinary skill in the art
Say, without departing from the inventive concept of the premise, various modifications and improvements can be made, these belong to the protection of the present invention
Scope.Therefore, the protection domain of patent of the present invention should be determined by the appended claims.
Claims (10)
1. a kind of task preferentially distributing method, it is characterised in that comprise the following steps：
Obtain the facility information of current maintenance task corresponding device to be allocated；The facility information includes device address；
According to device history service log, each service engineer's record to be selected for meeting default distributive condition is filtered out；
Engineer's terminal corresponding to difference is recorded to each service engineer to be selected and sends requesting query message, obtains each engineering
Teacher's terminal is according to the current geographic position and current task state of the requesting query message feedback；
According to the device address and the current geographic position, obtain current between engineer's terminal and the equipment
Distance；
Meet that pre-determined distance condition and the current task state are engineer's terminal in not busy state to the current distance,
Distribute the current maintenance task to be allocated.
2. task according to claim 1 preferentially distributing method, it is characterised in that the facility information also includes described set
Standby affiliated site title；The history service log includes recording the work order data of the history maintenance of the equipment；
According to device history service log, the step of filtering out each service engineer's record to be selected for meeting default distributive condition, wraps
Include：
According to the site title, filter out in the work order data, engineer's record corresponding to the last maintenance of the equipment；
By engineer's record corresponding to the last maintenance of the equipment, service engineer's record to be selected is confirmed as.
3. task according to claim 1 or 2 preferentially distributing method, it is characterised in that to each maintenance engineering to be selected
Engineer's terminal corresponding to Shi Jilu difference sends requesting query message, obtains each engineer's terminal and is disappeared according to the requesting query
The step of current geographic position and current task state for ceasing feedback, includes：
According to the device history service log, the account of engineer's terminal is obtained；
According to the account of engineer's terminal, location request message is sent to engineer's terminal, the engineer is whole
The longitude and latitude degrees of data that end is fed back according to location request message, as the current geographic position；
And
Currently whether there is the work order being carrying out to inquire about the account of engineer's terminal：
When the result of the inquiry is no, it is in not busy state to confirm the current task state；
When the result of the inquiry is is, it is busy state to confirm the current task state.
4. task according to claim 3 preferentially distributing method, it is characterised in that the pre-determined distance condition includes following
Any one or any combination in condition：The current distance is less than or equal to 20 kilometers, and the current distance is each engineering
Minimum value in the current distance of teacher's terminal.
5. a kind of task preferentially distributing method, it is characterised in that comprise the following steps：
When the task of receiving distributes the requesting query message of platform transmission, sent according to the requesting query message to the task
Send out platform feedback current geographic position and current task state；
In the dimension for receiving the task and distributing platform and being distributed according to the current geographic position and the current task state
During shield task, task notifications are sent.
6. a kind of task preferentially distributes device, it is characterised in that including：
Platform obtains facility information element, for obtaining the facility information of current maintenance task corresponding device to be allocated；It is described to set
Standby information includes device address；
Platform Screening unit, for according to device history service log, filtering out each maintenance to be selected for meeting default distributive condition
Engineer records；
Platform obtains terminal data unit, is sent out for recording engineer's terminal corresponding to difference to each service engineer to be selected
Requesting query message is sent, obtains each engineer's terminal according to the current geographic position of the requesting query message feedback and current
Task status；
Platform processes unit, for according to the device address and the current geographic position, obtain engineer's terminal with
Current distance between the equipment；
Platform task dispatch unit, for meeting pre-determined distance condition to the current distance and the current task state is
In engineer's terminal of not busy state, the current maintenance task to be allocated is distributed.
7. a kind of task preferentially distributes device, it is characterised in that including：
Terminal feedback data unit, for when the task of receiving distributes the requesting query message that platform transmits, being asked according to described
Query messages are asked to distribute platform feedback current geographic position and current task state to the task；
Terminal task notification unit, for distributing platform according to the current geographic position and described receiving the task
During the maintenance task that current task state distributes, task notifications are sent.
8. a kind of task preferentially distributes system, it is characterised in that distributes platform including task and the connection task distributes platform
Each engineer's terminal；
The task, which distributes platform, to be included platform memory, platform processor and is stored in platform memory and can be at platform
The computer program run on reason device, the platform processor realize any one in claim 1-4 when performing described program
The step of methods described.
Engineer's terminal includes terminal memory, terminal handler and is stored on terminal memory and can be in terminal processes
The computer program run on device, the step of terminal handler realizes claim 5 methods described when performing described program.
9. a kind of computer-readable recording medium, is stored thereon with computer program, it is characterised in that the program is held by processor
The step of any one methods described in claim 1-4 is realized during row.
10. a kind of computer-readable recording medium, is stored thereon with computer program, it is characterised in that the program is by processor
The step of claim 5 methods described is realized during execution.
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| CN201710883279.6A CN107657379A (en) | 2017-09-26 | 2017-09-26 | Task preferentially distributing method, device and system |
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| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201710883279.6A CN107657379A (en) | 2017-09-26 | 2017-09-26 | Task preferentially distributing method, device and system |
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| CN201710883279.6A Pending CN107657379A (en) | 2017-09-26 | 2017-09-26 | Task preferentially distributing method, device and system |
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| CN116307534B (en) * | 2023-02-23 | 2024-01-16 | 广东理工学院 | Engineering measurement data processing method based on cloud computing |
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