CN107636545A - Equipment maintenance management system, equipment maintenance device and program - Google Patents

Abstract

, can be in attendant to reliably execution is wished in attendant to the processing performed off field off field when performing the maintenance being made up of multiple processing to equipment.Have：Safeguard and perform control unit (52), it carries out execution control to the maintenance being made up of multiple processing；Attendant's test section (54), its detection attendant, which shows up, safeguards the situation of building equipment (4)；And maintenance request receiving unit (51), it accepts maintenance request, the maintenance request is set with whether the execution sequence of the processing sent from maintenance management server and the attendant of each processing need to show up, safeguard and perform control unit (52) when being safeguarded according to execution sequence execution, when performing the processing for needing to show up, attendant's test section (54) is not confirmed in the case that attendant shows up, make the processing be in it is standby in, confirm show up after just start to perform the processing.

Description

Equipment maintenance management system, equipment maintenance device and program

technical field

The present invention relates to an equipment maintenance management system, an equipment maintenance device, and a program, and particularly relates to performing remote maintenance.

Background technique

Maintenance of building equipment usually requires maintenance personnel to go to the site (building) to maintain the maintenance target equipment, but depending on the maintenance content, the maintenance personnel do not go to the site but perform maintenance from a monitoring center via a network such as the Internet (remote maintenance) There are many cases.

Specifically, a maintenance request describing the processing content of maintenance and the execution order of each processing is transmitted from the monitoring center to the building equipment maintenance device installed in the building. The building equipment maintenance device executes each process on the equipment in accordance with the execution order described in the maintenance request, and performs maintenance. As the maintenance that can perform such remote maintenance, there are, for example, operation confirmation by a diagnostic program or the like, function test, software update, collection of logs accumulated in equipment, and the like.

prior art literature

patent documents

Patent Document 1: Japanese Patent Laid-Open No. 2008-265926

Patent Document 2: Japanese Patent Laid-Open No. 2002-060154

Patent Document 3: Japanese Patent Laid-Open No. 2011-088711

Patent Document 4: Japanese Patent Laid-Open No. 2009-215001

Patent Document 5: Japanese Patent Laid-Open No. 2008-273730

Patent Document 6: Japanese Patent Laid-Open No. 2007-238202

Patent Document 7: Japanese Patent Laid-Open No. 2014-002624

Patent Document 8: Japanese Patent Laid-Open No. 2010-024024

Contents of the invention

The problem to be solved by the invention

However, for example, maintenance to update software includes processes that should be executed involving a plurality of items, such as confirmation of a software version, stop of ongoing processing, update, and restart of the system. None of these processes need to be manually performed by maintenance personnel, and can be performed remotely via a network.

However, considering a case where processing cannot be performed normally, there is a processing such as restarting of the system, where it is preferable for maintenance personnel to come to the site so that the abnormality can be dealt with immediately.

A first object of the present invention is to reliably execute a process desired to be performed in the presence of a maintenance person when maintenance consisting of a plurality of processes is performed on a facility.

Furthermore, the second object is to provide a method for detecting the presence of maintenance personnel.

means to solve the problem

The equipment maintenance management system of the present invention has: a maintenance management server, which is installed in the monitoring center; and an equipment maintenance device, which maintains the maintenance target equipment according to a maintenance request from the maintenance management server, and the equipment maintenance device has: an execution request information obtaining unit that obtains maintenance execution request information that includes the order of execution of the processing in the maintenance consisting of a plurality of processing and necessity information indicating whether maintenance personnel need to be present for each processing; a unit that controls the execution of each process according to the setting content of the maintenance execution request information when performing maintenance; a process execution unit that executes the process instructed by the control unit; and a maintenance person detection unit that detects the presence of a maintenance person In the case of maintenance, when the maintenance personnel detecting unit does not detect the maintenance personnel while performing the processing requiring the presence of the maintenance personnel, the control unit puts execution of the processing on standby.

Furthermore, the equipment maintenance management system has a portable terminal carried by a maintenance person, the equipment maintenance device has a progress notification unit for notifying the maintenance progress status to the maintenance management server, and the maintenance management server has an information providing unit, The information providing unit provides the portable terminal with progress status information including the progress status of the maintenance notified from the equipment maintenance device and identification information of a facility where the maintenance is being performed.

And, the progress status notifying unit notifies the maintenance management server of the progress status of maintenance only when the state of processing changes.

In addition, the equipment maintenance management system has a waiting list generating unit for generating a list of facilities for which maintenance is being performed and being held on standby based on the progress status of the maintenance notified by the progress status notification unit as The waiting list, wherein the information providing unit provides the mobile terminal with progress status information on facilities meeting a predetermined condition among the facilities included in the waiting list.

And, the information providing unit provides the progress status information on the facility designated by the manager of maintenance to the portable terminal.

And, when the facilities are registered in the waiting list in the order of waiting, the information providing unit provides the progress status information on the upper n-th (n is a natural number) facility in the waiting middle list to the portable terminal.

In addition, the equipment maintenance management system has a facility information storage unit that stores facility information including at least identification information and location information of facilities, and the portable terminal has: a positioning unit; and a current position notification unit, It notifies the maintenance and management server of the current location of the terminal, and the information providing unit, according to the positional relationship between the facilities included in the waiting list and the portable terminal, will communicate with facilities within a certain distance from the portable terminal or from Progress information about the nth (n is a natural number) facility from the facility approaching the portable terminal is provided to the portable terminal.

In addition, the portable terminal has: a positioning unit; and a current position notifying unit for notifying the maintenance management server of the current position of the own terminal, and the information providing unit provides information from the current position of the portable terminal. The notification by the notification unit is regarded as a transmission request of the progress information and provides the progress information to the portable terminal.

And, the equipment maintenance apparatus has: an presence notification unit that, when the maintenance personnel detection unit detects that the maintenance personnel has arrived, notifies other equipment maintenance apparatuses forming the same group that the maintenance personnel have arrived; and requests notification A unit for notifying the maintenance personnel that the maintenance personnel have been requested to be present when the maintenance personnel's presence request is replied according to the notification of the presence notification unit.

And, the maintenance person detection unit detects that a maintenance person is present for maintenance by authentication based on authentication information input from a machine installed in a facility where maintenance is being performed.

And, the maintenance personnel detection unit detects that the maintenance personnel is present for maintenance by authentication based on authentication information recorded in a storage device dedicated to maintenance personnel brought by the maintenance personnel into the facility where maintenance is being performed.

In addition, the equipment maintenance management system has a portable terminal carried by maintenance personnel, and the equipment maintenance device has an authentication information notification unit that notifies the authentication information of the device to the connected portable terminal. The portable terminal has an authentication request unit for requesting authentication by sending authentication information of the equipment maintenance apparatus notified from the equipment maintenance apparatus to the maintenance management server having a maintenance personnel authentication unit, After performing authentication based on the authentication information of the equipment maintenance device sent from the portable terminal, the maintenance personnel authentication unit sends the maintenance personnel detection confirmation information to the equipment maintenance device, and the maintenance personnel detection unit passes the The maintenance management server receives the detection confirmation information of the maintenance personnel and detects that the maintenance personnel are present for maintenance.

Also, the portable terminal has: a positioning unit; and a current position notification unit that notifies the current position of the terminal to the maintenance management server, and the maintenance management server has a device information storage unit that stores the device information and a maintenance personnel detection notification unit that detects that the portable terminal is located at a prescribed distance from any of the devices by comparing the current position notified from the portable terminal with the position information of the respective devices In the case of notifying the equipment maintenance device for maintenance of the equipment to detect the maintenance personnel, the maintenance personnel detection unit detects that the maintenance personnel are present for maintenance according to the notification of the maintenance personnel detection from the maintenance management server.

The equipment maintenance device of the present invention maintains equipment installed in a facility, wherein the equipment maintenance device includes: a maintenance execution request information acquisition unit that acquires maintenance execution request information including a maintenance execution request information composed of a plurality of processes. The execution sequence of the processing and the necessary information indicating whether the maintenance personnel need to be present for each processing; the control unit controls the execution of each processing according to the setting content of the maintenance execution request information when performing maintenance; the processing execution unit , which executes the processing instructed by the control unit; and a maintenance personnel detection unit, which detects a situation that a maintenance personnel is present for maintenance, and the maintenance personnel detection unit does not detect a situation that a maintenance personnel is present when performing a process that requires the presence of a maintenance personnel Next, the control unit puts execution of the processing on standby.

The program of the present invention enables a computer for maintaining equipment installed in a facility to function as a unit for acquiring maintenance execution request information that acquires maintenance execution request information including maintenance procedures consisting of a plurality of processes. The execution sequence of the processing and the necessary information indicating whether the maintenance personnel need to be present for each processing; the control unit controls the execution of each processing according to the setting content of the maintenance execution request information when performing maintenance; the processing execution unit , which executes the processing instructed by the control unit; and a maintenance personnel detection unit, which detects a situation that a maintenance personnel is present for maintenance, and the maintenance personnel detection unit does not detect a situation that a maintenance personnel is present when performing a process that requires the presence of a maintenance personnel Next, the control unit puts execution of the processing on standby.

Invention effect

According to the present invention, when maintenance consisting of a plurality of processes is performed on the equipment, it is possible to reliably execute the process desired to be performed in the presence of the maintenance personnel.

In addition, since the progress information is provided to the mobile terminal, the maintenance personnel can grasp the progress of the maintenance.

In addition, it is possible to notify the maintenance management server of the progress of maintenance only when the state of processing changes.

In addition, it is possible to provide the mobile terminal with progress status information on only facilities that meet predetermined conditions among the facilities included in the waiting list.

In addition, it is possible to request transmission of the progress status information from the mobile terminal side to the maintenance management server.

In addition, it is possible to notify maintenance personnel that they need to be present by exchanging information between equipment maintenance devices belonging to the same group without using a maintenance management server.

Furthermore, presence of a maintenance person can be detected by two-factor authentication using a device installed in the facility and information based on the knowledge of the maintenance person.

Furthermore, the presence of the maintenance personnel can be detected by two-factor authentication such as bringing in the storage device dedicated to the maintenance personnel by the maintenance personnel and using the authentication information stored in the storage device.

Furthermore, it is possible to detect that a maintenance person has come to perform maintenance on the basis of the positional relationship between the mobile terminal and each device.

Description of drawings

FIG. 1 is an overall configuration diagram showing one embodiment of the equipment maintenance management system of the present invention.

FIG. 2 is a hardware configuration diagram of a building equipment maintenance device according to Embodiment 1. FIG.

FIG. 3 is a block configuration diagram of a building equipment maintenance device according to Embodiment 1. FIG.

4 is a diagram showing an example of a data structure of maintenance request information stored in a maintenance request storage unit of the building equipment maintenance device according to Embodiment 1. FIG.

FIG. 5 is a block configuration diagram of a system installed on the monitoring center side in Embodiment 1. FIG.

FIG. 6 is a flowchart showing maintenance request execution processing in Embodiment 1. FIG.

FIG. 7 is a block configuration diagram of a system on the monitoring center side in Embodiment 2. FIG.

FIG. 8 is a flowchart showing a basic processing flow until information is provided to the maintenance PC in Embodiment 2. FIG.

FIG. 9 is a diagram showing an example of a network configuration of building equipment maintenance devices forming a group in Embodiment 3. FIG.

FIG. 10 is a block configuration diagram of a building equipment maintenance device according to Embodiment 3. FIG.

FIG. 11 is a flowchart showing cooperation processing in the third embodiment.

FIG. 12 is a block configuration diagram of a building equipment maintenance device according to Embodiment 5. FIG.

FIG. 13 is a block configuration diagram of a system installed on the monitoring center side in Embodiment 5. FIG.

FIG. 14 is a block diagram of a system installed on the monitoring center side in Embodiment 6. FIG.

detailed description

Hereinafter, preferred embodiments of the present invention will be described with reference to the drawings.

Embodiment 1

FIG. 1 is an overall configuration diagram showing one embodiment of the equipment maintenance management system of the present invention. In FIG. 1 , a monitoring center 1 , a building 2 , and a network 3 constructed of the Internet or the like connecting the monitoring center 1 and the building 2 are shown. In the building 2, the following system is constructed: one or more building equipment 4 to be maintained, a building equipment maintenance device 50 that executes maintenance of the building equipment 4 in response to a maintenance request from the monitoring center 1, and equipment in the building 2 Network 5 connection. On the other hand, in the monitoring center 1, the following systems are constructed: a maintenance management server 20 for maintenance services and one or more management systems used by managers who perform maintenance tasks such as requesting maintenance of building equipment 4 or checking maintenance progress. The terminal 10 is connected to the private network 6 in the monitoring center 1 . In addition, in the building 2 with which the maintenance contract was concluded, it is only necessary to construct the equivalent system including the building equipment maintenance apparatus 50, so only one building 2 is shown in figure.

FIG. 2 is a hardware configuration diagram of a computer forming the building equipment maintenance device 50 according to this embodiment. In the present embodiment, the computer forming the building equipment maintenance apparatus 50 can be realized by conventionally existing general-purpose hardware configurations such as personal computers. That is, the computer is configured as shown in FIG. A connector 87 of a maintenance PC brought in by maintenance personnel is connected to an internal bus 88 . And, also input-output controller 99 can also be connected with internal bus 88, so that maintenance personnel or building manager etc. can operate, and this input-output controller 99 is respectively connected as input unit mouse 89 and keyboard 90 and as display device. display 98.

FIG. 3 is a block configuration diagram of a building equipment maintenance device 50 according to this embodiment. In addition, components not used in the description of this embodiment are omitted from FIG. 3 . The building equipment maintenance device 50 of this embodiment includes a maintenance request accepting unit 51 , a maintenance execution control unit 52 , a processing execution unit 53 , a maintenance person detection unit 54 , a notification unit 55 , a maintenance request storage unit 57 , and a result storage unit 58 . The maintenance request accepting unit 51 accepts a maintenance request transmitted from the maintenance management server 20 via the network 3 and registers it in the maintenance request storage unit 57 .

However, the maintenance performed by the building equipment maintenance device 50 of this embodiment is performed by executing a plurality of processes. The details will be described later. The maintenance management server 20 requests maintenance of the building equipment 4 by sending maintenance request information. However, the execution order of a plurality of processes is set in the maintenance request information. The execution of each process is controlled by the setting content of the information. The process execution unit 53 executes the process instructed by the maintenance execution control unit 52 . The maintenance personnel detection unit 54 detects that the maintenance PC 7 carried by the maintenance personnel is connected to the connector 87 to confirm that the maintenance personnel are on site for maintenance. The notifying unit 55 notifies the administrator or the like of the monitoring center 1 of the maintenance execution result by transmitting the execution result information including the maintenance execution result according to the maintenance request to the maintenance management server 20 via the network 3 . Execution result information is stored in the result storage unit 58 .

FIG. 4 is a diagram showing an example of a data structure of maintenance request information stored in the maintenance request storage unit 57 of the present embodiment. The maintenance request information includes each item of execution sequence, process ID, process name, whether maintenance personnel is required, and parameters. As described above, the maintenance performed in this embodiment is performed by executing a plurality of processes. In Execution Order, set the order of processing to be executed. In addition, for the convenience of description, an example of the execution sequence set to execute the processing sequentially is shown in FIG. 4 , but it is not limited thereto. The sequence, such as executing simultaneously or compulsorily ending this processing in response to the completion of other processing, etc. The process ID is identification information for identifying a process to be executed. The process name is information indicating the process ID by name for convenience. In addition, in this embodiment, the need for a maintenance person is characteristic information indicating whether a maintenance person is required to be present during the execution of the processing, that is, the requirement information indicating whether a maintenance person is required to be present. The parameter is parameter information required when executing the processing. For example, the address of the building equipment illustrated in FIG. 4 is information for specifying the building equipment 4 to implement the processing, and an example in which a global IP address is set is shown in FIG. 4 . In addition, when a private IP address is set for the building equipment 4, the building identification information which specifies a building may be contained in a parameter, and the building equipment 4 may be identified by the combination of building identification information and a private IP address. Furthermore, in the case of processing such as file forwarding, an example is shown in which a file name is set as information specifying which file is forwarded. In addition, although omitted in FIG. 4 , in addition to this, a timeout period is set when the process is restarted, or information specifying the type of information to be notified to the maintenance management server 20 is set when the report is completed.

Each of the constituent elements 51 to 55 in the building equipment maintenance device 50 is realized by a coordinated operation between a computer forming the building equipment maintenance device 50 and a program operating in the CPU 81 mounted on the computer. And each storage part 57,58 is realized by the HDD 84 mounted in the building equipment maintenance apparatus 50. FIG. Alternatively, the RAM 83 or an external storage unit may also be used via a network.

FIG. 5 is a block diagram of a system installed in the monitoring center 1 according to the present embodiment. In addition, components not used in the description of this embodiment are omitted from FIG. 5 . The management terminal 10 can also be realized by a general-purpose computer such as a PC as shown in FIG. 2 . However, connector 87 is not required. The management terminal 10 has a maintenance request creation section 11 and a result display section 12 . The maintenance request creation unit 11 creates and edits a maintenance request (information) according to an operation of the administrator, and registers it in the maintenance request storage unit 22 of the maintenance management server 20 . The result display unit 12 displays the maintenance execution results stored in the result storage unit 23 of the maintenance management server 20 on a display or the like so that the manager can view them. The maintenance request creation unit 11 and the result display unit 12 are realized by cooperative operations between a computer forming the management terminal 10 and a program operating on a CPU mounted on the computer.

The maintenance management server 20 can be realized by a general-purpose server computer like the hardware configuration shown in FIG. 2 . However, connector 87 is not required. The maintenance management server 20 has a maintenance execution request unit 21 , a maintenance request storage unit 22 , and a result storage unit 23 . When the maintenance request information is registered in the maintenance request storage unit 22 from the management terminal 10 , the maintenance execution request unit 21 transmits the maintenance request information to the building equipment maintenance apparatus 50 to request maintenance. And, when the result (execution result information) executed according to the maintenance request is received, it is registered in the result storage unit 23 . The maintenance execution request unit 21 is realized by a cooperative operation between a server computer forming the maintenance management server 20 and a program operating in a CPU mounted on the server computer. The respective storage units 22 and 23 are realized by HDDs mounted on the maintenance management server 20 . Alternatively, a RAM or an external storage unit may also be used via a network.

Furthermore, the program used in the present embodiment is provided by the communication unit, but of course it may be stored in a computer-readable recording medium such as a CD-ROM or a USB memory, and provided. A program supplied from a communication unit or a recording medium is installed in a computer, and the CPU of the computer executes the program sequentially to realize various processes.

Next, the operation of this embodiment will be described. First, the process until a maintenance request is made from the monitoring center 1 to the building equipment maintenance device 50 of the building 2 will be described.

As described above, when the maintenance request creation part 11 registers the maintenance request information created by the manager in the maintenance request storage part 22, the maintenance execution request part 21 refers to the building equipment address of the parameter contained in the maintenance request information, determines and transmits the The building equipment maintenance device 50 of the same building 2 as the building equipment 4 . Here, it is assumed that at the timing when the maintenance request information is registered in the maintenance request storage unit 22, the maintenance request information is sent to the building equipment maintenance apparatus 50 specified based on the parameters included in the maintenance request information. The building equipment maintenance device 50 transmits maintenance request information.

In the building equipment maintenance device 50 , the maintenance request accepting unit 51 registers the maintenance request information transmitted from the monitoring center 1 as a maintenance request in the maintenance request storage unit 57 . Then, the maintenance execution control unit 52 controls the execution of each process included in the requested maintenance based on the contents of the registered maintenance request information. In addition, the execution timing of maintenance may be when the maintenance request information is registered in the maintenance request storage unit 57, or may be a timing specified by the maintenance request information. For example, maintenance may be started at a designated time during a break such as lunch time or on a holiday including maintenance that requires restarting of the building equipment 4 , which interrupts business continuity. Regarding the transmission timing of the maintenance request information and the execution timing of maintenance based on the maintenance request information, it is only necessary that the maintenance management server 20 and the building equipment maintenance device 50 operate cooperatively on a predetermined date and time so that maintenance can be started.

Moreover, the setting example of the maintenance request information at the time of performing the maintenance of the software update of the building equipment 4 is shown in FIG. Maintenance for updating software is basically remote maintenance that can be performed only with processes that do not require the presence of maintenance personnel. According to this setting example, the maintenance execution control unit 52 sequentially executes the following processes. That is, first, after confirming the current software version of the maintenance object building equipment 4 (IP address: 123.456.7.8), after forwarding the file (v2.0.0.zip) sent together with the maintenance request information to the building equipment 4, the All processes (including control, monitoring, etc.) being executed in the building equipment 4 are stopped. Then, after updating the software of the building equipment 4, restarting is performed. Then, after confirming the version of the software again to confirm that the update has ended normally, it is reported that the software update has been completed.

Hereinafter, the maintenance request execution process executed by the maintenance execution control unit 52 based on the maintenance request information shown in FIG. 5 when the maintenance execution start date and time has come will be described below using the flowchart shown in FIG. 6 .

The maintenance execution control section 52 sequentially reads out, from the maintenance request storage section 57, the processes that have not yet executed the processes specified by the maintenance request in the order of execution (step 110).

Next, the maintenance execution control unit 52 refers to the read setting value of whether or not a maintenance person is required for the process. When it is not set that the presence of the maintenance personnel is required (NO in step 120), the maintenance execution control unit 52 instructs the processing execution unit 53 to execute the processing (step 140). When the process ends normally (YES in step 150 ), the maintenance execution control unit 52 generates process end information including the normally completed process, the end date and time, and registers it in the result storage unit 58 (step 160 ). How, if the finished processing is not the final processing ("completion report" according to FIG. 5) (NO in step 170), then return to step 110. According to the setting example shown in FIG. 5 , each processing of version confirmation 1 and file transfer in order 1 and 2 is performed without the maintenance personnel being present, and therefore, the maintenance execution control unit 52 automatically executes these processes.

On the other hand, in the case of not ending normally (No in step 150), it is considered that an error has occurred to generate error information including the content of the error and the date and time of occurrence, and is registered in the result storage unit 58 (step 190 ). When an error occurs, it is considered that the process cannot be continuously performed, and the notification unit 55 notifies the monitoring center of the error information registered in the result storage unit 58 as a result of the process according to an instruction from the maintenance execution control unit 52 (step 180).

According to the setting example of the maintenance request information, the third processing of "processing stop" to be executed is set to require the presence of maintenance personnel. In this case (YES in step 120 ), the maintenance execution control unit 52 checks whether the maintenance person detection unit 54 has detected a maintenance person. However, in this embodiment, it is assumed that the maintenance PC 7 carried by the maintenance personnel when he arrives at the building 2 as the site is connected to the connector 87 . When the maintenance person detection part 54 detects that the PC 7 for maintenance is connected to the building equipment maintenance apparatus 50, it considers that the maintenance person is present.

While the presence of the maintenance personnel cannot be confirmed (NO in step 130 ), the maintenance execution control unit 52 waits without starting the process of stopping the execution process. Then, the process of stopping the execution of the process by the process execution unit 53 is started after the presence of the maintenance personnel can be confirmed (step 140 ). The processing after step 140 is as described above, so the description is omitted.

Since the processes of the execution order 4 and 5 are also set to require the presence of maintenance personnel (YES in step 120 ), it is only necessary to perform the same process as the process of "stopping the process". The processes of the subsequent execution sequences 6 and 7 are not set to require presence (No in step 120 ), so the processes are automatically executed regardless of the presence or absence of the maintenance personnel (step 140 ). That is, the maintenance personnel can exit from the building 2 when the processes of execution sequences 3 to 5 are completed.

As described above, when all the processing included in the maintenance is completed (YES in step 170), the notification unit 55 generates and transmits execution result information based on the processing completion information or error information registered in the result storage unit 58, thereby, The maintenance execution result is notified to the maintenance management server 20 (step 180).

In addition, the execution result information sent to the maintenance management server 20 includes identification information of the building equipment 4 to be maintained such as maintenance implementation date and time, IP address or serial number, maintenance execution results (normal end, abnormal end/error code), and The return value corresponding to the content of the maintenance request (if the software is updated, it is the updated version name, if it is the execution of the diagnostic program, it is the URL of the file with the result recorded, etc.).

In the maintenance management server 20 , when the maintenance execution request unit 21 transmits the result of the maintenance executed according to the maintenance request, the received execution result is registered in the result storage unit 23 .

Thereby, the result display part 12 in the management terminal 10 displays the execution result of maintenance etc. on the display according to the operation instruction|indication of a manager, etc., and allows a manager to browse.

Basically, remote maintenance may not require the presence of maintenance personnel, but it is sometimes desirable to be present in consideration of contingencies. According to the present embodiment, it is possible to set whether or not a maintenance person needs to be present for each process. Therefore, it is possible to reliably perform maintenance while the maintenance person is present for a process that is desired to be executed with the maintenance person present.

However, in the maintenance request execution process of this embodiment, if the presence of the maintenance man is detected when the process requiring the presence of the maintenance man is started, the maintenance execution control unit 52 executes the process (YES in step 130, step 140). However, after the execution of the process is started, for example, in the case of restart processing (processing ID=p5), it is not so much the restart start time of the building equipment 4 as to whether the restart is normally performed, that is, at least the end time of the process. Maintenance personnel can be present. Therefore, for example, when the connection of the maintenance PC 7 is detected (when the presence of the maintenance personnel can be confirmed), the maintenance personnel detection unit 54 always outputs a detection signal, and always notifies the maintenance execution control unit 52 that the maintenance personnel is detected. However, while the output of the detection signal from the maintenance personnel detection unit 54 can be confirmed, the maintenance execution control unit 52 continues to execute the process requiring the presence of the maintenance personnel. If the output of the detection signal cannot be confirmed during the execution of the processing, it is also possible to control the execution of the processing, such as shifting to the standby state in the middle of the processing or shifting to the standby state before the end of the processing so as not to transfer to the next processing, etc. .

Furthermore, in the present embodiment, the maintenance execution result is notified to the maintenance management server 20 at the end of the maintenance. However, the progress status of the maintenance may be notified every time the processing included in the maintenance is finished.

In addition, in this embodiment, the notification unit 55 of the building equipment maintenance device 50 is connected to the maintenance management server 20 to transmit execution result information, but the maintenance management server 20 may also be connected to the building equipment maintenance device 50 that has requested maintenance. And collect execution result information.

According to this embodiment, in the remote maintenance that does not require maintenance personnel, it is possible to execute the processes (processing ID=p3, p4, p5) requiring the presence of the maintenance personnel even if the maintenance personnel do not perform manual work. . In this case, about the process (process ID=p1, p2) which can be automatically executed by the building equipment maintenance apparatus 50, it can be completed before maintenance personnel arrive. As a result, improvement in efficiency of maintenance work, reduction in running costs of maintenance personnel, and shortening of customer's equipment downtime can be expected.

On the other hand, in maintenance (on-site maintenance) that requires maintenance personnel to go to the site (building 2), the building equipment maintenance device 50 can automatically perform processing that does not require manual work by the maintenance personnel. On-site maintenance requires maintenance personnel to visit the site, but it can reduce the chances of on-site maintenance, thereby reducing the work load.

Furthermore, it is also possible to provide a function of notifying the maintenance personnel of the completion of the process requiring presence and not requiring presence thereafter. For example, when the process requiring presence is completed, the building equipment maintenance device 50 displays a message such as "no need to be present" or "go to the next site/return" on the screen of the connected maintenance PC 7. Alternatively, as shown in Embodiment 2 described later, when the maintenance management server 20 receives processing completion information every time the processing ends, the maintenance management server 20 transmits a message to the maintenance PC 7 or the smartphone carried by the maintenance personnel.

In addition, it is also possible to provide a function of notifying the maintenance personnel of the content when there is processing that does not require presence during the processing that requires presence. For example, the PC 7 for maintenance displays "It is not necessary to arrive immediately", or transmits the same message to a smartphone or the like carried by the maintenance personnel. In addition, the execution time of the process may be determined in advance, or a message such as "may not be present at ○○ minute" may be displayed if it can be estimated.

In addition, the building equipment maintenance device 50 of the present embodiment has been described as performing maintenance after receiving a maintenance request from the maintenance management server 20, but as long as it is, for example, regular maintenance or maintenance of fixed processing content, etc., it can be performed by Maintenance request information for this maintenance is held internally, and maintenance can be performed independently even if there is no request from the maintenance management server 20 .

Embodiment 2

The building equipment maintenance device 50 according to Embodiment 1 notifies the maintenance management server 20 of the execution result information generated based on the processing completion information (or error information) obtained each time the processing is completed as the maintenance execution result. The building equipment maintenance device 50 of the present embodiment immediately notifies the progress status of the maintenance when not only the maintenance execution result but also the execution of each process included in the maintenance is completed.

The hardware structure and frame structure of the building equipment maintenance device 50 of this embodiment may be the same as that of Embodiment 1, but the notification unit 55 of this embodiment also functions as a progress notification unit that notifies the maintenance progress status to the maintenance management server 20. Function.

FIG. 7 is a block configuration diagram of a system associated with the monitoring center 1 and the portable terminal 9 in this embodiment. In addition, the same code|symbol is attached|subjected to the same component as Embodiment 1, and description is abbreviate|omitted. Furthermore, the hardware configurations of the management terminal 10 and the maintenance management server 20 may be the same as those of the first embodiment. Moreover, the portable terminal 9 which communicates with the maintenance management server 20 via the mobile telephone network 8 is shown in FIG. In this embodiment, a smartphone is assumed as the portable terminal 9 . In addition, the portable terminal 9 may also be used as the PC 7 for maintenance. The portable terminal 9 is taken out from the monitoring center 1 together with the PC 7 for maintenance by each maintenance personnel. Since it may have the same structure as the portable terminal 9, only one is illustrated in FIG. 7 .

In addition to the structure of Embodiment 1, the maintenance management server 20 of this embodiment further includes a standby list generation unit 24, an information provision unit 25, a current position acquisition unit 26, a building equipment information storage unit 27, a progress status storage unit 28, and The standby list storage unit 29 . The maintenance execution request unit 21 of the present embodiment registers in the progress status storage unit 28 when receiving the progress status of maintenance notified from the building equipment maintenance device 50 .

Information about the building 2 , the building equipment maintenance device 50 installed in the building 2 , and the building equipment 4 are preset and registered in the building equipment information storage unit 27 . Specifically, the information on the building 2 includes building identification information (ID), building name, address of the building, location information (latitude and longitude information), customer information of the building, contract information, and the like. The information of the building equipment maintenance device 50 includes device identification information (device ID), IP address, location information (longitude and latitude information), model, and the like. The information on the building equipment 4 includes equipment identification information (device ID), IP address, location information (longitude and latitude information), model, and the like.

When writing the progress status of the maintenance in the progress status storage unit 28, the waiting list generating unit 24 refers to the progress status and building equipment information stored in the progress status storage unit 28 to extract the maintenance that is currently waiting for processing, and generates a list that is being executed. The list of the maintained buildings 2 is written in the waiting list storage unit 29 as the waiting list. Basically an overwrite save. Here, "maintenance being executed" refers to a state in which maintenance has started and has not ended, and arbitrary processing included in maintenance is being executed or is on standby. In addition, in the following description, the building in which maintenance processing is being waited is simply called "the building on standby" for convenience. As will be described later, the manager selects from the waiting list the building 2 that wishes to notify the portable terminal 9 that the process is waiting, and the information providing unit 25 generates and transmits the progress status information related to the building 2 selected by the manager. The portable terminal 9 provides information. The current position acquisition unit 26 acquires the current position notified from the mobile terminal 9 .

Each of the constituent elements 24 to 26 of the maintenance management server 20 is realized by a cooperative operation between a computer forming the maintenance management server 20 and a program operating in a CPU mounted on the computer. In addition, each of the storage units 27 to 29 is realized by an HDD mounted on the maintenance management server 20 . Alternatively, a RAM or an external storage unit may be used via a network.

The information provision instructing unit 13 of the management terminal 10 selects a building on standby to be notified to the maintenance personnel carrying the mobile terminal 9 from the waiting list registered in the waiting list storage unit 29 to instruct provision of progress status information. The information provision instructing unit 13 is realized by a cooperative operation between a computer forming the management terminal 10 and a program operating in a CPU mounted on the computer.

The portable terminal 9 has a positioning unit 91 , a current position notification unit 92 , and an information display unit 93 . The positioning unit 91 measures the current position of the own terminal through the GPS function. The current position notification unit 92 notifies the maintenance management server 20 of the current position (longitude and latitude information) of the own terminal obtained by the positioning unit 91 . In addition, the current location notification unit 92 may always notify the maintenance management server 20 of the current location, for example, may notify according to a predetermined operation of a maintenance person. The information display unit 93 displays progress status information provided from the maintenance management server 20 on a screen.

Next, the flow of basic processing until information is provided to the maintenance PC 7 in this embodiment will be described using a flowchart shown in FIG. 8 . In addition, in this Embodiment, for convenience of description, it demonstrates assuming that an error does not generate|occur|produce in execution of a process in the building equipment maintenance apparatus 50 (error information is not generated).

The notification unit 55 of the building equipment maintenance device 50 of the present embodiment notifies the process completion information newly written every time the processing completion information is written in the result storage unit 58 in step 160 of FIG. 6 as the progress status of the maintenance. The maintenance management server 20 is maintained. The processing end information includes identification information of the processing (processing name, processing ID, etc.), processing end date and time, end status (normal/abnormal), or identification information of the building equipment maintenance device 50 as information specifying the notification source.

When the maintenance execution request part 21 of the maintenance management server 20 acquires the progress status of the maintenance notified from the building equipment maintenance apparatus 50 (step 210), it registers in the progress status storage part 28. Thereby, the progress status storage part 28 is updated sequentially according to the progress status of each maintenance performed in each building 2 (step 220). The waiting list generation unit 24 refers to the progress status of the maintenance registered in the progress status storage unit 28 when the progress status storage unit 28 is updated, and specifies the maintenance whose processing is currently waiting. Next, the waiting list generation unit 24 refers to the building equipment information, specifies the buildings 2 that are undergoing the specified maintenance, generates a list of buildings 2 that are waiting based on the specified buildings 2 (the waiting list), and registers them in the waiting list. The storage unit 29 is updated (step 230).

The information providing part 25 of the maintenance management server 20 selects the building 2 which meets predetermined conditions from the building 2 included in the waiting list (step 240). Here, as a predetermined condition, when a building 2 specified by a manager who is performing maintenance and management is selected, the manager performs a predetermined operation on the management terminal 10 to display on the display the waiting status registered in the waiting status list storage unit 29. lists, etc., and browse them. Then, the manager selects one or a plurality of buildings 2 to be notified to the maintenance personnel from the displayed standby list, and instructs the maintenance personnel to provide information. When accepting the building 2 selected by the manager, the information provision instruction unit 13 refers to the building equipment information, generates progress status information related to the accepted building 2, and sends it to the portable terminal 9, thereby notifying the maintenance personnel of the building 2 on standby. (step 250).

The information display unit 93 in the portable terminal 9 displays the progress status information on the screen when receiving the progress status information or according to the operation of the maintenance personnel after the information is received, thereby presenting the building 2 in standby to the maintenance personnel.

As described above, the maintenance worker knows the building 2 on standby, moves from the current location to the building 2 on standby, connects the PC 7 for maintenance to the building equipment maintenance device 50, and enters the processing on standby first.

In addition, depending on the predetermined conditions for generating the progress status information, there is a possibility that the information on one building in standby has already been provided to a plurality of maintenance personnel. That is, there is a possibility that the information of the same building 2 may be referred to by a plurality of maintenance personnel. When a maintenance person moves to the building 2 and connects the maintenance PC 7 to the building equipment maintenance device 50, the building 2 is automatically removed from the standby list, so that other maintenance personnel will not go to the building 2, but Before the building 2 is deleted from the waiting list, the progress information of the building 2 is included in the progress information generated for other maintenance personnel, and may be selected as the destination by other maintenance personnel. Therefore, in order to remove this situation, when the maintenance personnel selects the building 2 as the destination from the progress status information, the portable terminal 9 can also notify the maintenance management server 20 of the selected building 2 without being included in other maintenance. In the progress status information for personnel.

However, as can be seen from the above, it is necessary to include information necessary for the maintenance personnel to move to the building 2 that is on standby in the progress status information. In the present embodiment, information including the identification information of the building 2, the name of the building 2, the address (number of floors), latitude and longitude information, the model of the building equipment 4 being maintained, the IP address, and the progress status of the processing are included. Execution state (waiting, executing), ID of the processing being waited for, execution sequence, date and time when the wait was started, and the like. Of course, appropriate information may also be included in accordance with information related to movement such as the mobile unit and time required for movement, or services to be provided, for example. The information display unit 93 may selectively display a part of the information included in the progress status information.

As described above, the monitoring center 1 provides information to maintenance personnel, and executes steps 210 to 230 in the above-mentioned information providing process every time the progress status of maintenance is transmitted from an arbitrary building equipment maintenance device 50 . Steps 240 to 250 do not need to be performed every time the waiting list is generated, but may be performed at desired timing such as a timing instructed by the administrator.

Next, details and modifications of each processing content included in the above-mentioned information providing processing will be described below.

In step 210, the maintenance execution request unit 21 acquires the progress status of the maintenance notified from the notification unit 55 of the building equipment maintenance device 50, but the notification unit 55 does not need to perform maintenance only when the status of the process changes, instead of every time the process ends. The progress status is notified to the maintenance management server 20 . The processing involved in maintenance is as described in Embodiment 1. If the maintenance personnel is not present at the time of the sequence loop executed in the processing requiring the presence of the maintenance personnel, the state of the processing is changed from being executed to being on standby. And, when it is confirmed that a maintenance person is present, the state of the process is changed from waiting to being executed. If there is no change in the status of processing, there is no need to update the waiting list. Therefore, the notification unit 55 does not need to notify the progress status of the maintenance. If the progress status of the maintenance is not notified, the maintenance management server 20 does not need to update the waiting list, and therefore the waiting list generation unit 24 does not need to be operated. Accordingly, the processing load on the maintenance management server 20 can be reduced.

In step 230 , the waiting list creation unit 24 creates a waiting list for each maintenance worker. In the case where maintenance personnel are formed into groups for each jurisdiction, they may be generated for each group. In addition, the waiting list generation unit 24 may search the location information of the building equipment information at the current position of the portable terminal 9 obtained by the current location obtaining unit 26, and generate a list of buildings on standby within a certain distance from the maintenance personnel ( standby list). As another method of generating the waiting list for each maintenance worker, it is also possible to create a list of buildings 2 on standby from the buildings 2 in charge of the maintenance worker on that day by referring to a maintenance schedule of each maintenance worker (not shown). Alternatively, they may be combined to generate a list of buildings on standby within a certain distance from the buildings 2 in charge of the maintenance personnel on that day.

In step 240, the information provision part 25 produces|generates the progress status information regarding the building which meets predetermined conditions from a waiting list. In the above example, the building 2 specified by the manager is selected from the waiting list as the predetermined condition. In addition, the manager may refer to the maintenance schedule, for example, and select the building with the highest order in one cycle or the building with high customer priority.

In addition, the information provision unit 25 may automatically select the information provision target building 2 from the waiting list based on predetermined conditions set in advance without accepting an instruction from the manager. For example, when buildings 2 are registered in the waiting list in the order of waiting, the highest building 2 registered in the waiting list is selected. This is to give priority to processing that has been waiting for a long time. In addition, it is also possible to select the upper n-th (n is a natural number) building 2 without being limited to the highest order.

Then, the information providing unit 25 selects buildings 2 located within a predetermined constant distance in the same manner as when generating the waiting list based on the positional relationship between the buildings 2 included in the waiting list and the mobile terminal 9 . Or select building 2 within the jurisdiction. Alternatively, only the building 2 closest to the portable terminal 9 is selected. When it is desired to select only the closest building 2 and provide it to the maintenance personnel, it is possible to minimize the movement distance of the maintenance personnel, which is efficient. In addition, you may select not only one nearest building 2 but the nth (n is a natural number) building 2 from the building close to the portable terminal 9. FIG.

Alternatively, the maintenance schedule may be referred to, and the building 2 that is on standby at the top of the cycle or the building 2 up to the nth (n is a natural number) building from the top building may be selected.

In addition, when maintenance requests have priority (for example, software updates for fault countermeasures are given higher priority than functional tests performed as regular maintenance), you can also add priority items to the waiting list. Items, building 2 to be provided to maintenance personnel is selected according to the priority. In addition, the above-mentioned modified examples may be appropriately combined, and the building 2 may be selected by setting priorities, performing weighting, or the like as necessary.

As described above, the information providing unit 25 may present only one building on standby or present a plurality of buildings on standby according to predetermined conditions.

In step 250 , the information providing unit 25 transmits the generated progress status information to the mobile terminal 9 . This is for example for mail sending. Then, the progress status information is described in the text of the sent email. URLs for displaying location information of buildings and the like may be described. Alternatively, the application (information display unit 93) in the portable terminal 9 may be activated by the maintenance management server 20 through push communication such as SMS (Short Message Service: short message service), and the application may be acquired from the maintenance management server 20 to display the progress status. information. In addition, the information providing unit 25 may provide the progress information to the portable terminal 9 considering the notification from the current position notification unit 92 as a request for transmission of the progress information.

Alternatively, for example, the maintenance management server 20 may be provided with a function (for example, a Web server function) to disclose the waiting list, and the waiting list may be acquired from the maintenance PC 7 by operation of the maintenance personnel.

In addition, in this embodiment, the information about the building which is waiting is provided, and maintenance personnel are directed to the building which is waiting, and the completion|finish of maintenance is realized. That is, in the present embodiment, the information providing unit 25 provided as the information providing means notifies the buildings 2 on standby by providing the progress status information of the buildings 2 on the standby list that meet the predetermined conditions to the maintenance personnel. However, it is not limited to the buildings on standby, and progress status information of buildings in charge of oneself or buildings in charge of other maintenance personnel may be provided. That is, as a predetermined condition, the maintenance personnel may be provided with progress status information on buildings that meet the predetermined conditions, such as buildings automatically selected by the maintenance management server 20 or all buildings in charge of the maintenance personnel.

However, when a plurality of maintenance personnel are in charge of one jurisdiction, the building equipment 4 located in the jurisdiction is assigned in advance in the maintenance plan, and each maintenance personnel moves in the building 2 according to the maintenance plan assigned to itself. However, when a failure occurs at the arrival destination, there is a possibility that the planned maintenance of the remaining building equipment 4 cannot be performed in response to the failure. In this case, the building equipment maintenance device 50 may notify the maintenance management server 20, and the maintenance management server 20 reassigns the building 2 to each maintenance personnel, and notifies other maintenance personnel of the new maintenance plan as progress status information. .

Embodiment 3

FIG. 9 is a diagram showing an example of the network configuration of the building equipment maintenance device 50 in this embodiment. The facility maintenance management system includes a plurality of building facility maintenance devices 50 , and a configuration in which four building facility maintenance devices 50 forming the same group are connected to the network 3 is shown in FIG. 9 . The building equipment maintenance apparatus 50 virtually forms a P2P (peer to peer: peer-to-peer) network on the network 3 . Of course, the number of building equipment maintenance devices 50 belonging to one group may be any as long as they are two or more. The hardware configuration of the building equipment maintenance device 50 of this embodiment may be the same as that of the first embodiment.

FIG. 10 is a block configuration diagram of a building equipment maintenance device 50 according to this embodiment. It also has the same structure as each building equipment maintenance apparatus 50 shown in FIG. In addition, the same code|symbol is attached|subjected to the same component as Embodiment 1, and description is abbreviate|omitted. The building equipment maintenance apparatus 50 of this embodiment has the other apparatus cooperation part 59, the presence request notification part 60, and the cooperation destination information storage part 61 in addition to the structure of Embodiment 1. The cooperation target information storage unit 61 includes at least information on other building equipment maintenance devices 50 that form the same group as the own device, specifically, IP addresses necessary for communication with each building equipment maintenance device 50 , and the like. In the case of this embodiment, it is assumed that the other building equipment maintenance apparatus 50 is the building equipment maintenance apparatus 50 located within a certain distance from this apparatus. The other device cooperating part 59 is set as an presence notification unit, and when the maintenance personnel detection part 54 detects the presence of the maintenance personnel, it notifies the presence of the maintenance personnel to other building equipment maintenance devices 50 forming the same group, that is, stored in the cooperation target information. The building equipment maintenance device 50 whose information is registered in the section 61 . And, the presence request of the maintenance personnel who replied from another building equipment maintenance apparatus 50 based on this notification is accepted. The presence request notification unit 60 notifies the maintenance personnel that the presence request has been requested, when the presence request of the maintenance personnel is returned from another equipment maintenance device based on the notification from the other device cooperation unit 59 .

The constituent elements 59 and 60 of the building equipment maintenance device 50 are realized by cooperative operations between a computer forming the building equipment maintenance device 50 and a program operating in the CPU 81 mounted on the computer. Furthermore, the cooperation destination information storage unit 61 is realized by the HDD 84 mounted in the building equipment maintenance device 50 . Alternatively, the RAM 83 or an external storage unit may be used via a network.

Next, the operation of this embodiment will be described. The operation of the present embodiment can be basically the same as that of the first embodiment. The characteristic process of the present embodiment is performed after the maintenance PC shown in FIG. 6 is detected (YES in step 130 ), and is performed independently of FIG. 6 . The characteristic processing of this embodiment will be described using the flowchart shown in FIG. 11 .

When the maintenance personnel detection part 54 detects that the maintenance personnel is present (step 310), the other device cooperation part 59 refers to the cooperation target information storage part 61 and notifies other building equipment maintenance devices 50 belonging to the same group that the maintenance personnel have arrived (step 320) .

When receiving the notification that the maintenance personnel have arrived, the other building equipment maintenance apparatus 50 returns a request for presence to the notification when the maintenance being executed by the own apparatus is on standby. In the case where maintenance is not on standby, no response is required.

When an on-site request is returned from any building equipment maintenance device 50 within a predetermined time (timeout) (YES in step 330), the on-site request notification unit 60 causes the PC 7 for maintenance to display the content, etc., and notifies the maintenance personnel that it has been requested. Condition of presence (step 340). When there is no response to the on-site request from any of the building equipment maintenance apparatuses 50 within the predetermined time (NO in step 330 ), the process ends.

In the above-mentioned second embodiment, the maintenance management server 20 is used to notify the maintenance personnel of the buildings 2 on standby within a certain distance from the current position of the maintenance personnel. The building equipment maintenance devices 50 perform coordinated operations, and can notify the maintenance personnel of the building 2 that is on standby without using the maintenance management server 20 . Thereby, the maintenance personnel can move to the building 2 whose movement distance is relatively short.

In addition, in this embodiment, a group is formed by buildings 2 located within a certain distance. As a fixed distance range, for example, building equipment maintenance devices 50 installed in the same building with the same longitude and latitude information may form a group. In addition, building equipment maintenance devices 50 whose linear distance is within, for example, 1 km, or building equipment maintenance devices 50 within a distance within which maintenance personnel can move within, for example, 10 minutes in combination with map information may form a group. Registration of data in the cooperation destination information storage unit 61 may be performed by acquiring information from the maintenance management server 20 , or by installing a positioning unit in the building equipment maintenance device 50 and registering by itself.

Also, in step 320, multiple groups may be combined for notification. For example, when maintenance personnel come to maintain a certain building equipment 4, they first notify the building equipment maintenance device 50 in the first P2P network. When there is a presence request from any building equipment maintenance device 50 in the first P2P network, it notifies the building equipment maintenance device 50 in the second P2P network. In addition, the first P2P network and the second P2P network do not need to have completely different structures, and may also be in an inclusion relationship or partially overlap.

In addition, in this embodiment, an example of forming a group based on the distance between buildings 2 has been described, but it may also be formed based on other criteria such as buildings of the same owner or buildings based on the same or similar contract content. Group.

Embodiment 4

In Embodiments 1 to 3 described above, by detecting that the PC 7 for maintenance is connected to the building equipment maintenance apparatus 50, the presence of the maintenance personnel is recognized. However, if the maintenance personnel brings the maintenance PC 7 into the building 2 only for the inspection purpose of the maintenance personnel, the burden on the maintenance personnel will increase. In the following embodiments, a method of detecting the presence of maintenance personnel different from that in Embodiment 1 will be described.

First, when the building equipment maintenance device 50 is pre-connected with the input/output interface as shown in FIG. The user authentication information is a maintenance personnel ID and a password that can be known only by the maintenance personnel and can identify the maintenance personnel. The maintenance personnel detection part 54 performs user authentication based on this user authentication information, and when successful, detects that a maintenance personnel is present.

Furthermore, when the building equipment 4 is connected to the input/output interface, the maintenance personnel can also input user authentication information from the building equipment 4 . When the user authentication succeeds, the building equipment 4 notifies the building equipment maintenance device 50 that the login has succeeded. The maintenance personnel detection part 54 in the building equipment maintenance apparatus 50 detects the notification of successful login from the building equipment 4 as the presence of a maintenance personnel.

As described above, the maintenance personnel detection unit 54 detects that a maintenance personnel is present for maintenance by authentication based on user authentication information input from the building equipment maintenance device 50 or the building equipment 4 installed in the building 2 being maintained. That is, the presence of the maintenance personnel is detected by two-factor authentication using equipment installed in the building 2 and information based on the knowledge of the maintenance personnel.

And, when the building equipment maintenance device 50 has a USB port, the maintenance worker brings into the building 2 a USB memory in which the user authentication information of the maintenance worker is recorded, and connects it to the building equipment maintenance device 50 . The maintenance personnel detection part 54 performs user authentication based on the user authentication information recorded in the USB memory, and when successful, detects that a maintenance personnel is present.

In addition, when the building equipment maintenance device 50 has a reading unit (card reader) for authentication information recorded on an IC card or a portable terminal 9, the maintenance personnel detection unit 54 reads the authentication information read from the IC card or the like. It is collated with the authentication information held in advance, and when the result of the collation matches, it is detected that a maintenance person is present. The authentication information used here may be the user authentication information of the maintenance personnel, or the identification information (card ID) of the IC card or the like.

As described above, the maintenance personnel detection unit 54 performs two-factor authentication such that a maintenance personnel brings a maintenance personnel-specific storage device such as a USB memory into the building 2 where maintenance is being performed and uses authentication information stored in the storage device. Detect the presence of maintenance personnel.

Embodiment 5

FIG. 12 is a block configuration diagram of a building equipment maintenance device 50 according to this embodiment. The same reference numerals are assigned to the same constituent elements as those in Embodiment 1, and description thereof will be omitted. The hardware structure of the building equipment maintenance apparatus 50 has the means for performing short-distance wireless communication with the portable terminal 9 by Wi-Fi (registered trademark) etc. other than the structure of Embodiment 1. The building equipment maintenance apparatus 50 of this embodiment has the ID notification part 62 in addition to the structure shown in Embodiment 1. As shown in FIG. The ID notifying unit 62 functions as authentication information notifying means for notifying the device ID of the own device as authentication information to the wirelessly connected portable terminal 9 . The ID notification unit 62 is realized by a cooperative operation between a computer forming the building equipment maintenance apparatus 50 and a program operating in the CPU 81 mounted on the computer.

FIG. 13 is a block configuration diagram of a system installed on the monitoring center 1 side in this embodiment. The same reference numerals are assigned to the same constituent elements as those in Embodiment 3, and description thereof will be omitted. In addition to the structure shown in FIG. 7, the portable terminal 9 also has an authentication request unit 94 that transmits the device ID of the equipment maintenance device 50 transmitted from the building equipment maintenance device 50 by means of short-distance wireless communication. Authentication is requested to the maintenance management server 20 . The authentication request unit 94 is realized by a cooperative operation between a computer mounted on the mobile terminal 9 and a program operating on a CPU mounted on the computer.

In addition to the configuration shown in FIG. 7 , the maintenance management server 20 has a maintenance personnel authentication unit 30 that performs authentication based on the device ID of the building equipment maintenance device 50 sent from the mobile terminal 9, and then The maintenance personnel's detection confirmation information is sent to the building equipment maintenance device 50 . The maintenance personnel authentication part 30 is realized by the cooperative operation between the server computer which forms the maintenance management server 20, and the program which operates in the CPU mounted in the server computer.

Next, the detection process of the maintenance personnel in this embodiment is demonstrated. When the building equipment maintenance device 50 and the mobile terminal 9 are connected because a maintenance person carrying the mobile terminal 9 approaches the building equipment maintenance device 50 , the ID notification unit 62 sends the device ID of the own device to the mobile terminal 9 as authentication information. When the portable terminal 9 receives the device ID, the authentication request unit 94 requests authentication by transmitting the device ID to the maintenance management server 20 . When the maintenance management server 20 accepts an authentication request, the maintenance personnel authentication part 30 authenticates a maintenance personnel by comparing the received apparatus ID with the apparatus ID registered in building equipment information. Then, the maintenance personnel authentication part 30 transmits maintenance personnel detection confirmation information to the building equipment maintenance apparatus 50 which can be identified by the IP address corresponding to the apparatus ID by referring to building equipment information.

As described above, when the maintenance personnel detection confirmation information is sent from the maintenance management server 20 , the maintenance personnel detection unit 54 in the building equipment maintenance device 50 detects that the maintenance personnel is present for maintenance based on the reception of the maintenance personnel detection confirmation information.

According to the present embodiment, the presence of the maintenance personnel is detected by two-factor authentication using the authentication information of the mobile terminal 9 carried by the maintenance personnel and the authentication information of the building equipment maintenance apparatus 50 .

In addition, in this embodiment, the portable terminal 9 obtains the device ID from the building equipment maintenance device 50 by wireless communication due to its proximity to the building equipment maintenance device 50, but instead of providing the ID notification unit 62 in the building equipment maintenance device 50, for example, And paste data codes such as QR code (registered trademark) or NFC (Near Field Communication: Near Field Communication) tag on which the device ID is recorded on the building equipment maintenance device 50, building equipment 4 or their vicinity, and use the camera function of the portable terminal 9 Or short-range wireless communication function to read.

Embodiment 6

The present embodiment is characterized in that the presence of the maintenance personnel is detected based on the positional relationship between the maintenance personnel's current position and the maintenance target building equipment 4 . The structure of the building equipment maintenance apparatus 50 side of this embodiment may be the same as that of Embodiment 1. However, the maintenance person detection unit 54 detects the presence of a maintenance person not only through the connection of the maintenance PC 7 but also as will be described later.

FIG. 14 is a block configuration diagram of a system installed on the monitoring center 1 side in this embodiment. The same reference numerals are assigned to the same constituent elements as those in Embodiment 3, and description thereof will be omitted. The portable terminal 9 may have the same structure as that shown in FIG. 7 . The maintenance management server 20 includes a maintenance personnel detection notification unit 31 in addition to the configuration shown in FIG. 7 . The maintenance personnel detection notification unit 31 detects that the mobile terminal 9 is located within a predetermined distance from any building equipment 4 by comparing the current position notified from the mobile terminal 9 with the location information of the building equipment 4 registered in the building equipment information. Next, the building equipment maintenance device 50 that performs the maintenance of the building equipment 4 is notified to detect the maintenance personnel.

The operation of this embodiment will be described below. Here, 10 m is assumed as the predetermined distance for description.

The current position notification unit 92 in the portable terminal 9 notifies the maintenance management server 20 of the current position (longitude and latitude information) of the own terminal obtained by the positioning unit 91 . The timing of the notification is preferably always notified at a fixed cycle in consideration of the processing load.

When the current position acquisition unit 26 in the maintenance management server 20 acquires the current position notified from the portable terminal 9, the maintenance personnel detection notification unit 31 compares the acquired current position with the building equipment 4 set in the building equipment information storage unit 27. location information for comparison. Then, when the portable terminal 9 is located within a predetermined distance (10 m) from any building equipment 4, the maintenance personnel detection notification unit 31 considers that the maintenance personnel is present to maintain the building equipment 4, and determines by referring to the building equipment information storage unit 27. The building equipment maintenance device 50 that performs the maintenance of the building equipment 4 notifies the building equipment maintenance device 50 of the detection of the maintenance personnel.

When the maintenance management server 20 notifies the detection of the maintenance personnel, the maintenance personnel detecting unit 54 in the building equipment maintenance device 50 detects that the maintenance personnel are present for maintenance by receiving the notification of the detection of the maintenance personnel.

According to the present embodiment, when it is detected that a maintenance person arrives for maintenance as described above, the processing that is on standby can be started. In addition, the maintenance management server 20 may refer to the waiting list, and may notify only the building equipment maintenance apparatus 50 which is performing the maintenance process which is waiting, and has detected the maintenance personnel.

In the above description, it is considered that the maintenance personnel are present in the vicinity of the building equipment 4 within 10 m from the building equipment 4, but the distance of 10 m may be appropriately set.

Next, a case where the predetermined distance is made larger will be described. For example, assuming that the maintenance personnel is moving at a speed of 70 m, if the current position of the maintenance personnel is within 500 m, the target building 2 can be reached within 10 minutes with a margin. In this case, the maintenance of the building equipment located within a radius of 500 m from the measured current position of the maintenance personnel can be started simultaneously. That is, the maintenance personnel come to the site at the same time to maintain one or a plurality of building equipment 4 that exists in a position that can be reached within 10 minutes. In addition, the maintenance management server 20 can have map information to estimate travel time more accurately, and can simultaneously reach a plurality of building equipment 4 within a predetermined range, thereby simultaneously starting maintenance of building equipment 4 within a predetermined range.

Embodiment 7

Sometimes building owners entrust business to management clubs, etc., or set up management departments in clubs to manage buildings. The maintenance of the building equipment 4 is sometimes monitored from a remote place via the network 3 and performed without the presence of maintenance personnel as described above, and sometimes performed with the presence of maintenance personnel. Although it is maintenance that can be performed without the presence of the maintenance personnel, it is desirable to perform it with the presence of the maintenance personnel because it is possible to cope with an emergency by having a maintenance personnel with specialized knowledge or special skills on site. However, in order to facilitate scheduling of the maintenance personnel, etc., the maintenance personnel do not have to be present. In such a case, depending on the content of the maintenance or the application method of the building 2, the building manager may perform maintenance on site instead of the maintenance staff, and if a problem arises, request the maintenance staff to come again. The present embodiment provides a method for detecting the presence of a building manager when a building manager is present for maintenance instead of maintenance personnel.

For example, it is detected that a building manager logs into the intranet in the building 2 of the head office. Thereby, the maintenance person detection notification part 31 considers that a building manager is present in the building 2, that is, is present to maintain the building equipment 4 instead of a maintenance person, and can start execution of the processing in standby.

And, when introducing an entry and exit management system into the building 2, it cooperates with the entry and exit management system. That is, the entrance and exit management system notifies the building equipment maintenance device 50 when it detects that the building manager's ID card is presented to the card reader. Thus, when the maintenance personnel detection notification unit 31 in the building equipment maintenance device 50 recognizes that the building manager has entered the building 2 or entered the room where the building equipment 4 is installed, it is deemed that the building manager is present for maintenance instead of the maintenance personnel. Building services4. Thereby, it is possible to start executing the processing in standby.

As described above, in each embodiment, when it is desired to execute the processing without the presence of the maintenance personnel, it is possible to execute the processing while the maintenance personnel are reliably present. And, the maintenance personnel who came to the field can be detected by various methods. The configurations described in the respective embodiments and the processing of the configurations can be implemented in combination as appropriate.

In addition, in the present embodiment, the case where the maintenance object is applied to the building equipment 4 has been described as an example, but it does not need to be limited to the equipment installed in the building 2 .

Label description

1: monitoring center; 2: building; 3: network; 4: building equipment; 5: equipment network; 6: private network; 8: mobile phone network; 9: portable terminal; 10: management terminal; 11: maintenance request creation department ;12: result display unit; 13: information provision instruction unit; 20: maintenance management server; 21: maintenance execution request unit; 22: maintenance request storage unit; 23: result storage unit; 24: standby list generation unit; 25: Information provision department; 26: current location acquisition department; 27: building equipment information storage department; 28: progress status storage department; 29: standby list storage department; 30: maintenance personnel authentication department; 31: maintenance personnel detection notification department; 50 : Building equipment maintenance device; 51: Maintenance request acceptance department; 52: Maintenance execution control department; 53: Processing execution department; 54: Maintenance personnel detection department; 55: Notification department; 57: Maintenance request storage department; 58: Result storage department ;59: other device cooperation unit; 60: presence request notification unit; 61: cooperation target information storage unit; 62: ID notification unit; 81: CPU; 82: ROM; 83: RAM; 84: hard disk drive (HDD); 85 : external network controller; 86: internal network controller; 87: connector; 88: internal bus; 89: mouse; 90: keyboard; 91: positioning unit; 92: current position notification unit; 93: information display unit; 93: Information display unit; 94: Authentication request unit; 98: Display; 99: Input/output controller.

Claims (15)

1. a kind of equipment maintenance and management system, it is characterised in that the equipment maintenance and management system has：

Maintenance management server, it is arranged on central monitoring position；And

Plant maintenance device, it is according to the maintenance request from the maintenance management server to safeguarding that object-based device is tieed up Shield,

The plant maintenance device has：

Safeguard perform solicited message acquisition unit, its obtain safeguard perform solicited message, the maintenance perform solicited message include by What whether the execution sequence of the processing and the expression attendant each handled needed to show up in the maintenance that multiple processing are formed wants No information；

Control unit, it controls the execution of each processing when execution is safeguarded, according to the setting content for performing solicited message is safeguarded；

Execution unit is handled, it performs the processing indicated by described control unit；And

Attendant's detection unit, it detects attendant and shown up the situation of maintenance,

When performing the processing for needing attendant to show up, attendant's detection unit does not detect attendant's In the case of, described control unit makes the execution of the processing standby.

2. equipment maintenance and management system according to claim 1, it is characterised in that

The equipment maintenance and management system has the portable terminal device carried by attendant,

The plant maintenance device, which has, notifies the development situation to the maintenance management server to lead to the development situation of maintenance Know unit,

The maintenance management server has information provider unit, and the information provider unit will be included from the plant maintenance device The development situation of the maintenance of notice and be performed the maintenance facility identification information including development situation information provide To the portable terminal device.

3. equipment maintenance and management system according to claim 2, it is characterised in that

The development situation of maintenance is notified to manage to described safeguard by the development situation notification unit only in the state change of processing Manage server.

4. equipment maintenance and management system according to claim 2, it is characterised in that

The equipment maintenance and management system has standby middle list generation unit, the standby middle list generation unit according to by it is described enter The development situation of the maintenance of condition notification unit notice is opened up, generation is performed the facility of the maintenance during processing is in standby List as standby middle list,

Described information provides the facility for meeting rated condition in the facility that will be included with standby middle list of unit relevant progress Condition information is supplied to the portable terminal device.

5. equipment maintenance and management system according to claim 4, it is characterised in that

The relevant development situation information of the facility specified with the manager by safeguarding is supplied to described by described information offer unit Portable terminal device.

6. equipment maintenance and management system according to claim 4, it is characterised in that

In the case where facility is registered in into standby middle list according to the order in standby, described information provide unit will with it is standby The upper n-th relevant development situation information of (n is natural number) facility of middle position list is supplied to the portable terminal device.

7. equipment maintenance and management system according to claim 4, it is characterised in that

The equipment maintenance and management system has facilities information memory cell, and facilities information memory cell storage comprises at least facility Identification information and positional information including facilities information,

The portable terminal device has：

Location unit；And

Current location notification unit, it notifies the current location of this terminal to the maintenance management server,

Described information provides the position relationship of facility and the portable terminal device that unit is included according to standby middle list, will with away from this Facility of the portable terminal device in certain distance or (n is natural number) facility has n-th from the facility close to the portable terminal device The development situation information of pass is supplied to the portable terminal device.

8. equipment maintenance and management system according to claim 4, it is characterised in that

The portable terminal device has：

Location unit；And

Current location notification unit, it notifies the current location of this terminal to the maintenance management server,

Described information provide unit by the notice for the current location notification unit having from the portable terminal device be considered as into The transmission of exhibition condition information is asked and development situation information is supplied into the portable terminal device.

9. equipment maintenance and management system according to claim 1, it is characterised in that

The plant maintenance device has：

Show up notification unit, it by attendant's detection unit when detecting that attendant has shown up, by attendant Situation about having shown up is notified to the other equipment attending device for forming same group；And

Ask notification unit, its according to described in show up notification unit notice and be responded the request of showing up of attendant In the case of, notify attendant is requested to show up.

10. equipment maintenance and management system according to claim 1, it is characterised in that

Attendant's detection unit passes through the certification based on the machine input set from the facility for being performed maintenance The certification of information, detection attendant show up the situation of maintenance.

11. equipment maintenance and management system according to claim 1, it is characterised in that

Attendant's detection unit is by being brought into the maintenance people being performed in the facility of maintenance based on attendant The certification of the authentication information recorded in the special storage device of member, detection attendant show up the situation of maintenance.

12. equipment maintenance and management system according to claim 1, it is characterised in that

The equipment maintenance and management system has the portable terminal device carried by attendant,

The plant maintenance device has authentication information notification unit, and the authentication information notification unit is by the authentication information of the present apparatus Notify to the portable terminal device connected,

The portable terminal device has certification request unit, and the certification request unit is by will notify from the plant maintenance device The authentication information of the plant maintenance device is sent to the maintenance management server and asks certification,

The maintenance management server has attendant's authentication unit, and attendant's authentication unit is based on from described portable After the authentication information for the plant maintenance device that terminal is sent is authenticated, attendant's detection confirmation is sent to The plant maintenance device,

Attendant's detection unit detects confirmation to examine by receiving attendant from the maintenance management server Attendant is surveyed to show up the situation of maintenance.

13. equipment maintenance and management system according to claim 1, it is characterised in that

The portable terminal device has：

Location unit；And

Current location notification unit, it notifies the current location of this terminal to the maintenance management server,

The maintenance management server has：

Device information storage unit, it stores the positional information of the equipment；And

Attendant's detection notice unit, it is by from the current location that the portable terminal device notifies and each equipment Positional information is compared in the case of detecting that the portable terminal device is located in the predetermined distance of the arbitrary equipment, is led to Know the plant maintenance device detection attendant for the maintenance for carrying out the equipment,

Attendant's detection unit detects according to the notice of the detection attendant from the maintenance management server Attendant shows up the situation of maintenance.

14. a kind of plant maintenance device, the plant maintenance device is safeguarded to the equipment for being arranged at facility, wherein, the equipment Attending device has：

Safeguard perform solicited message acquisition unit, its obtain safeguard perform solicited message, the maintenance perform solicited message include by What whether the execution sequence of the processing and the expression attendant each handled needed to show up in the maintenance that multiple processing are formed wants No information；

Control unit, it controls the execution of each processing when execution is safeguarded, according to the setting content for performing solicited message is safeguarded；

Execution unit is handled, it performs the processing indicated by described control unit；And

Attendant's detection unit, it detects attendant and shown up the situation of maintenance,

When performing the processing for needing attendant to show up, attendant's detection unit does not detect attendant's In the case of, described control unit makes the execution of the processing standby.

15. a kind of program, the program is used in the computer that the equipment for being arranged at facility is safeguarded as following unit Play function：

Safeguard perform solicited message acquisition unit, its obtain safeguard perform solicited message, the maintenance perform solicited message include by What whether the execution sequence of the processing and the expression attendant each handled needed to show up in the maintenance that multiple processing are formed wants No information；

Control unit, it controls the execution of each processing when execution is safeguarded, according to the setting content for performing solicited message is safeguarded；

Execution unit is handled, it performs the processing indicated by described control unit；And

Attendant's detection unit, it detects attendant and shown up the situation of maintenance,

When performing the processing for needing attendant to show up, attendant's detection unit does not detect attendant's In the case of, described control unit makes the execution of the processing standby.