CN107426447A - A kind of communicator and method - Google Patents

Abstract

The invention provides a communication device, which includes an interface display control module. The interface display control module enables the touch signal receiving function of the touch screen area where the key corresponding to the DTMF command is located, and disables the touch signal receiving function of the touch screen area where the key corresponding to the non-DTMF command is located. The invention also provides a communication method. The communication device and method provided by the invention can avoid misoperation, improve the correct rate of operation, and reduce operation time.

Description

A communication device and method

【Technical field】

The present invention relates to the technical field of communication, and more specifically, to a communication device and method.

【Background technique】

When people use mobile communication devices to complete the consultation service process provided by the operator, they often follow the voice prompts of the service process step by step. The process has many steps, takes a long time, and is very cumbersome. While waiting for the operator's voice prompts, they sometimes respond to the prompts If you make a wrong press when pressing the numeric keypad, you have to go back and continue to listen and press again. The user experience is extremely poor.

【Content of invention】

The invention provides a communication device, which can simplify the service process provided by the operator, avoid misoperation, improve the correct rate of operation, and improve user experience. The communication device includes an interface display control module. The interface display control module is used to open the touch signal receiving function of the touch screen area where the key corresponding to the DTMF command is located, and close the touch signal receiving function of the touch screen area where the key corresponding to the DTMF command is located.

Preferably, it also includes:

The operator data synchronization module acquires the DTMF commands required by the operator's entire service process, stores the DTMF commands in the local database, and communicates with the operator through the service phone;

The core processing unit is used to obtain the corresponding keys of the DTMF commands required by the current service process, and display the corresponding keys on the touch screen.

Preferably, the core processing unit is also used to obtain short notes corresponding to DTMF commands required by the current service process;

The interface display control module is further configured to display the brief comment corresponding to the DTMF command on the touch screen area where the key corresponding to the DTMF command is located.

Preferably, it also includes:

The user operation monitoring module is used to monitor whether the touch screen area where the corresponding key of the DTMF command required by the current service process receives a touch signal.

Preferably, when the corresponding button of the DTMF command required by the current service process is located on the touch screen

When the area receives a touch signal, the core processing unit is also used to transmit the DTMF command corresponding to the key receiving the touch signal to the operator, and obtain the DTMF command required for the next service process from the local database , obtaining the corresponding keys and brief notes of the DTMF commands required for the next service process, and displaying the corresponding keys of the DTMF commands required for the next service process on the touch screen;

Described interface display control module is also used for opening the touch signal receiving function of the corresponding button of the required DTMF command of the next service flow in the touch screen area, and closes the touch screen of the corresponding button of the required DTMF command of the non-described next service flow The touch signal receiving function of the area, and the brief comment corresponding to the DTMF command required for the next service process is displayed on the touch screen area where the corresponding key of the DTMF command is located.

The invention provides a communication method, which can simplify the service flow provided by the operator, avoid misoperation, improve the correct rate of operation, and improve user experience. The method includes opening the touch signal receiving function of the touch screen area where the key corresponding to the DTMF command is located, and closing the touch signal receiving function of the touch screen area where the key corresponding to the DTMF command is not located.

Preferably, it also includes:

Obtain the DTMF command required by the operator's entire service process, store the DTMF command in a local database, and communicate with the operator through a service call;

The corresponding keys of the DTMF commands required by the current service process are obtained, and the corresponding keys are displayed on the touch screen.

Preferably, it also includes:

Obtain short notes corresponding to the DTMF commands required by the current service process;

and displaying a short note corresponding to the DTMF command on the touch screen area where the button corresponding to the DTMF command is located.

Preferably, it also includes:

Monitoring whether the area of the touch screen where the corresponding key of the DTMF command required by the current service process receives a touch signal.

Preferably, it also includes:

When the touch screen area where the corresponding button of the DTMF command required by the current service process receives a touch signal, the DTMF command corresponding to the button that receives the touch signal is sent to the operator, and the next service is obtained from the local database. The required DTMF command of the process, obtains the corresponding key and the brief note of the required DTMF command of the next service process, and displays the corresponding key of the required DTMF command of the next service process in the touch screen;

Open the touch signal receiving function of the corresponding button of the required DTMF command of the next service flow in the touch screen area, close the touch signal receiving function of the corresponding button of the required DTMF order of the non-described next service flow, and place the touch signal in the touch screen area. The short notes corresponding to the DTMF commands required for the next service process are displayed in the touch screen area where the corresponding keys of the DTMF commands are located.

The communication device and method provided by the present invention can display the service process provided by the operator on the display interface, visually prompt the operation commands corresponding to each service key, and close the non-service item keys in the service process to receive touch signals. Ability to avoid misoperation, reduce user misoperation due to misremembering the corresponding button of the operation instruction, and avoid misoperation of non-service buttons, improve the correct rate of user operation, reduce user operation time, and improve user experience.

【Description of drawings】

FIG. 1 is a functional block diagram of a communication device according to an embodiment of the present invention.

FIG. 2 is a functional block diagram of a communication device according to Embodiment 2 of the present invention.

FIG. 3 is a schematic diagram of an interface of a communication device according to Embodiment 3 of the present invention.

FIG. 4 is a flowchart of a communication method according to Embodiment 4 of the present invention.

FIG. 5 is a flowchart of a communication method according to Embodiment 5 of the present invention.

Reference signs:

communication device 10 Carrier Data Synchronization Module 101 User Operation Monitoring Module 103 core processing unit 105 Interface display control module 107 first interface 30 second interface 32 third interface 34

【detailed description】

In order to make the object, technical solution and advantages of the present invention clearer, the present invention will be further described in detail below in conjunction with the accompanying drawings and embodiments. It should be understood that the specific embodiments described here are only used to explain the present invention, not to limit the present invention.

Please refer to FIG. 1 . FIG. 1 is a functional block diagram of a communication device according to an embodiment of the present invention. The communication device 10 shown in FIG. 1 includes: an interface display control module 107 . Each functional module of the communication device 1 will be introduced in detail below.

The interface display control module 107 enables the touch signal receiving function of the touch screen area where the key corresponding to the DTMF command is located, and disables the touch signal receiving function of the touch screen area where the key corresponding to the non-DTMF command is located.

Referring to FIG. 2 , FIG. 2 is a functional block diagram of a communication device according to Embodiment 2 of the present invention. The communication device 10 shown in FIG. 2 includes: an operator data synchronization module 101 , a user operation monitoring module 103 , a core processing unit 105 , and an interface display control module 107 . Wherein, the operator data synchronization module 101 is connected to the core processing unit 105 , the user operation monitoring module 103 is connected to the core processing unit 105 , and the interface display control module 107 is connected to the core processing unit 105 . Each functional module of the device 10 in FIG. 2 will be described in detail below.

The operator data synchronization module 101 acquires the required DTMF commands of the operator's entire service process, stores the DTMF commands in the local database, communicates with the operator through the service phone, and performs the service data of the operator. Synchronous update. It should be noted that the service contact information includes telephone contact information, mobile phone number contact information, or other contact information. For example, the operator data synchronization module 101 communicates with the operator by dialing a telephone number or mobile phone number. Contact, such as dialing China Mobile's 10086 to get in touch with China Mobile and obtain the DTMF commands required for the current service process.

The core processing unit 105 obtains the key corresponding to the DTMF command of the current service process, and displays the key corresponding to the DTMF command on the touch screen. The interface display control module 107 enables the touch signal receiving function of the touch screen area where the key corresponding to the DTMF command is located, and disables the touch signal receiving function of the touch screen area where the key corresponding to the non-DTMF command is located.

The core processing unit 105 obtains the brief comment corresponding to the DTMF command, and the interface display control module

Step 107 displays the short note on the touch screen area where the key corresponding to the DTMF command is located. The user operation monitoring module 103 monitors whether a touch signal is received in the touch screen area where the key corresponding to the DTMF command is located. When the touch screen area where the button corresponding to the DTMF command receives a touch signal, the core processing unit 105 transmits the DTMF command corresponding to the button that receives the touch signal to the operator, so that the operator executes the DTMF command, and obtains the DTMF command from the local database. For the DTMF command required by the next service process, obtain the corresponding key and brief comment of the DTMF command required by the next service process, and display the corresponding key of the DTMF command required by the next service process on the touch screen.

Described interface display control module 107 opens the touch signal receiving function of the corresponding button place touch screen area of DTMF order required by described next service flow, closes the touch of the corresponding button place touch screen area of non-described next service flow required DTMF order Signal receiving function, and display the brief comment corresponding to the DTMF command required by the next service process on the touch screen area where the corresponding button of the DTMF command is located.

Please refer to FIG. 3. FIG. 3 is a schematic diagram of the interface before and after dialing 10086 by the communication device 10. In FIG. 3, the first interface 30, the second interface 32, and the third interface 34 are included. The initial state diagram, the interface display after the second interface 32 and the third interface 34 are dialed. After obtaining communication with the operator, the core processing unit 105 finds the DTMF command of the service process from the service command, and determines the key corresponding to the DTMF command of the service process, and displays the key corresponding to the DTMF command on the touch screen.

The interface display control module 107 enables the touch signal receiving function of the touch screen area where the key corresponding to the DTMF command is located, and disables the touch signal receiving function of the touch screen area where the key corresponding to the non-DTMF command is located. For example, after dialing 10086, the interface display control module 107 displays the second interface 32 on the interface of the communication device 10. In the second interface 32, the interface display control module 107 opens the 1, 8, *, # corresponding to the DTMF command. The touch signal receiving function of the touch screen area where the key is located, close the touch signal receiving function of the touch screen area where the 2, 3, 4, 5, 6, 7, 9, and 0 keys corresponding to non-DTMF commands are located, and only number key 1 and number key 8 are allowed The , *, # buttons receive touch signals, and a short note of "Call Charge Inquiry" is displayed on the number key 1, a short note of "Install Broadband" is displayed on the number key 8, a short note of "Return to the superior" is displayed on the * key, # A brief note of "return to the main menu" is displayed on the button, and the number buttons of non-service buttons 2, 3, 4, 5, 6, 7, 9, and 0 are displayed in gray to remind the user that the non-service buttons 2, 3, 4, 5, 6, 7, 9, and 0 cannot receive touch signals. In the service command numbers of China Mobile operators, the DTMF command corresponding to the number key 1 is "Call Charge Inquiry", and the DTMF command corresponding to the number key 8 is "Install Broadband". The user operation monitoring module 103 monitors whether a touch signal is received in the touch screen area where the 1, 8, *, # keys are located.

When the touch screen area where button 1 is located receives the touch signal, the core processing unit 105 sends the DTMF command "Call Charge Query" corresponding to the button 1 that received the touch signal to the operator for the operator to execute the DTMF command, and the terminal obtains the next service The DTMF commands required by the process enter the third interface 34, which is similar to the second interface 32, and the third interface 34 will be described below.

In the third interface 34, the interface display control module 107 opens the touch signal receiving function of the touch screen area where the 1, 2, *, # buttons corresponding to the DTMF command are located, and closes the corresponding 3, 4, 5, 6, 7, 9. The touch signal receiving function of the touch screen area where the 0 key is located only allows the touch screen area where the number key 1 and number key 2 are located to receive touch signals. Display a brief note of "Voice Announcement", and display the non-service buttons 3, 4, 5, 6, 7, 9, and 0 in gray to remind the user of the non-service buttons 3, 4, 5, 6, 7, 9, and 0 Keys cannot receive touch signals.

It should be noted that, in the second interface 32, when the touch screen area where the button 8 is located receives a touch signal, the core processing unit 105 inquires that the DTMF command corresponding to the button 8 is the command "Install Broadband", and will "Install Broadband" The command is transmitted to the operator. Similarly, in the third-party interface 34, after the touch screen area where the button 1 is located receives a touch signal, the core processing unit 105 inquires that the DTMF command corresponding to the button 1 is the command of "receiving a short message", and sends the command of "receiving a short message" transmitted to the operator. When the touch screen area where the button 2 is located receives the touch signal, the core processing unit 105 inquires that the DTMF command corresponding to the button 2 is the command of "voice broadcast", and transmits the command of "voice broadcast" to the operator for execution by the operator "Voice Announcement" command.

The present invention also provides a communication method, which can simplify the service flow provided by the operator, avoid misoperation, improve the correct rate of operation, and improve user experience. The communication method is applied to the communication device shown in Fig. 1-2. The communication method of the present invention will be described in detail below.

Referring to FIG. 4 , FIG. 4 is a flowchart of a communication method according to Embodiment 4 of the present invention.

In step S400, the interface display control module 107 enables the touch signal receiving function of the touch screen area where the key corresponding to the DTMF command is located, and disables the touch signal receiving function of the touch screen area where the key corresponding to the non-DTMF command is located.

Referring to FIG. 5 , FIG. 5 is a flowchart of a communication method according to Embodiment 5 of the present invention.

In step S500, the operator data synchronization module 101 acquires the DTMF commands required by the operator for the entire service process, and stores the DTMF commands in a local database. .

In step S502, the operator data synchronization module 101 obtains communication with the operator through the service phone, and obtains communication with the operator by dialing a telephone number or mobile phone number, for example, dialing 10086 of China Mobile to obtain communication with China Mobile Contact to obtain the DTMF commands required for the current service process.

In step S504, the core processing unit 105 acquires the corresponding button of the DTMF command, and displays the corresponding button of the DTMF command in the touch screen, and the interface display control module 107 opens the touch signal receiving function of the corresponding button of the DTMF command in the touch screen area, and closes the non-DTMF The touch signal receiving function of the touch screen area where the button corresponding to the command is, the core processing unit 105 obtains the brief comment corresponding to the DTMF command, and the interface display control module 107 displays the brief comment on the touch screen area where the button corresponding to the DTMF command is located.

For example, after dialing 10086 of China Mobile, the interface display control module 107 opens the touch signal receiving function of the touch screen area where the 1, 8, *, # buttons corresponding to the DTMF command are located, and closes the corresponding 2, 3, # buttons of the non-DTMF command. The touch signal receiving function of the touch screen area where the 4, 5, 6, 7, 9, and 0 keys are located only allows the number key 1 and number key 8 to receive touch signals, and a brief note of "call charge inquiry" is displayed on the number key 1, and the number key A brief note of "Install Broadband" is displayed on button 8, and the number buttons of non-service buttons 2, 3, 4, 5, 6, 7, 9, and 0 are displayed in gray to remind users that the non-service buttons 2, 3, 4, 5, 6, 7, 9, and 0 cannot receive touch signals.

In step S506, the user operation monitoring module 103 monitors whether the touch screen area where the button corresponding to the DTMF command receives a touch signal, and when the touch signal is received in the touch screen area where the button where the DTMF command corresponds, the core processing unit 105 will receive the touch signal. The DTMF command corresponding to the button is sent to the operator, so that the operator executes the DTMF command, obtains the required DTMF command of the next service process from the local database, obtains the corresponding key and the corresponding button of the DTMF command required for the next service process. Brief note, display the corresponding key of the DTMF command required by the next service process on the touch screen, open the touch signal receiving function of the touch screen area where the corresponding key of the DTMF command required by the next service process is located, and close the non-described The touch signal receiving function of the touch screen area where the corresponding key of the DTMF command required for the next service process is located, and the short comment corresponding to the DTMF command required for the next service process is displayed on the touch screen area where the corresponding key of the DTMF command is located .

For example, after dialing 10086 of China Mobile, the touch signal in the touch screen area where the 1, 8, *, # buttons are located can receive the function, the DTMF command corresponding to the button 1 is "call charge query", and the DTMF command corresponding to the number 8 is "Installing broadband", when the touch screen area where key 1 is located receives a touch signal, the core processing unit 105 transmits the DTMF command "call charge query" corresponding to key 1 that has received the touch signal to the operator, so that the operator can execute the DTMF command, And obtain the corresponding button of the DTMF command required for the next service process to be 1, 2, *, # button, the interface display control module 107 opens the touch signal receiving function of the touch screen area where the DTMF command corresponds to 1, 2, *, # button , turn off the touch signal receiving function of the touch screen area where the 3, 4, 5, 6, 7, 9, and 0 keys corresponding to non-DTMF commands are located, and only allow the touch screen area where the keys 1, 2, *, # are located to receive touch signals. A short note of "SMS listening" is displayed on number key 1, a short note of "voice broadcast" is displayed on number key 2, and non-service keys 3, 4, 5, 6, 7, 9, and 0 are displayed in gray.

The communication device and method provided by the present invention can display the service process provided by the operator on the display interface, visually prompt the operation commands corresponding to each service key, and close the non-service item keys in the service process to receive touch signals. Ability to avoid misoperation, reduce user misoperation due to misremembering the corresponding button of the operation instruction, and avoid misoperation of non-service buttons, improve the correct rate of user operation, reduce user operation time, and improve user experience.

The above are only preferred embodiments of the present invention, and are not intended to limit the present invention. Any modifications, equivalent replacements and improvements made within the spirit and principles of the present invention should be included in the protection scope of the present invention. Inside.

Claims (10)

1. A kind of 1. communicator, it is characterised in that including：

   Interface display control module, for opening touch screen zone where DTMF orders correspond to button Touch signal receive capabilities, close touching for touch screen zone where the non-DTMF orders correspond to button Touch signal receiving function.
2. 2. communicator as claimed in claim 1, it is characterised in that also include：

   Carrier data synchronization module, obtain the DTMF lives needed for the whole service procedure of operator Order, by DTMF orders storage in the local database, pass through Service Phone and the operator Acquirement is write to each other；

   Core processing unit, for obtaining the corresponding button of DTMF orders needed for current service flow, The corresponding button is included in touch-screen.
3. 3. communicator as claimed in claim 2, it is characterised in that the core processing unit, also Briefly annotated corresponding to DTMF orders needed for the current service flow for obtaining；

   The interface display control module, it is additionally operable to brief annotation corresponding to the DTMF orders is aobvious Show the touch screen zone where the DTMF orders correspond to button.
4. 4. communicator as claimed in claim 1, it is characterised in that also include：

   User operates monitoring modular, for monitoring the DTMF orders needed for the current service flow Whether touch screen zone where corresponding button receives touch signal.
5. 5. communicator as claimed in claim 4, it is characterised in that when the current service flow institute When touch screen zone receives touch signal where needing the corresponding button of DTMF orders, the core processing Unit, it is additionally operable to send DTMF orders corresponding to the button of the reception touch signal to the fortune Business is sought, the DTMF orders needed for next service procedure are obtained from the local data base, obtains institute The corresponding button of DTMF orders needed for next service procedure and brief annotation are stated, by the next service The corresponding button of DTMF orders needed for flow is shown in touch-screen；

   The interface display control module, it is additionally operable to open DTMF needed for the next service procedure and orders The touch signal receive capabilities of touch screen zone where the corresponding button of order, close the non-next service The touch signal receive capabilities of touch screen zone where the corresponding button of DTMF orders needed for flow, and Brief annotation corresponding to DTMF orders needed for the next service procedure is included in the DTMF Touch screen zone where the corresponding button of order.
6. A kind of 6. communication means, it is characterised in that including：

   The touch signal receive capabilities of touch screen zone where DTMF orders correspond to button are opened, are closed The touch signal receive capabilities of touch screen zone where the non-DTMF orders correspond to button.
7. 7. communication means as claimed in claim 6, it is characterised in that also include：

   The DTMF orders needed for the whole service procedure of operator are obtained, by the DTMF orders Storage in the local database, is obtained with the operator by Service Phone and write to each other；

   The corresponding button of DTMF orders needed for current service flow is obtained, the corresponding button is shown In touch-screen.
8. 8. communication means as claimed in claim 7, it is characterised in that also include：

   Obtain and briefly annotated corresponding to DTMF orders needed for the current service flow；

   Brief annotation corresponding to the DTMF orders is included corresponding to button institute in the DTMF orders Touch screen zone.
9. 9. communication means as claimed in claim 6, it is characterised in that also include：

   Touch screen zone where monitoring the corresponding button of the DTMF orders needed for the current service flow Whether touch signal is received.
10. 10. communicator as claimed in claim 9, it is characterised in that also include：

    Touch screen zone receives where the corresponding button of DTMF orders needed for the current service flow During touch signal, DTMF orders corresponding to the button of the reception touch signal are sent to the fortune Business is sought, the DTMF orders needed for next service procedure are obtained from the local data base, obtains institute The corresponding button of DTMF orders needed for next service procedure and brief annotation are stated, by the next service The corresponding button of DTMF orders needed for flow is shown in touch-screen；

    Touch screen zone where opening the corresponding button of DTMF orders needed for the next service procedure Touch signal receive capabilities, close the corresponding button of DTMF orders needed for the non-next service procedure The touch signal receive capabilities of place touch screen zone, and by needed for the next service procedure Brief annotation is shown in the touch where the corresponding button of the DTMF orders corresponding to DTMF orders Shield region.