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CN106991577A - A kind of method and device for determining targeted customer - Google Patents

A kind of method and device for determining targeted customer Download PDF

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Publication number
CN106991577A
CN106991577A CN201610039775.9A CN201610039775A CN106991577A CN 106991577 A CN106991577 A CN 106991577A CN 201610039775 A CN201610039775 A CN 201610039775A CN 106991577 A CN106991577 A CN 106991577A
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user
use information
terminal
history use
information
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张轶
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China Mobile Group Hunan Co Ltd
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China Mobile Group Hunan Co Ltd
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    • GPHYSICS
    • G06COMPUTING; CALCULATING OR COUNTING
    • G06QINFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q30/00Commerce
    • G06Q30/02Marketing; Price estimation or determination; Fundraising
    • G06Q30/0201Market modelling; Market analysis; Collecting market data
    • GPHYSICS
    • G06COMPUTING; CALCULATING OR COUNTING
    • G06QINFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q30/00Commerce
    • G06Q30/02Marketing; Price estimation or determination; Fundraising
    • G06Q30/0201Market modelling; Market analysis; Collecting market data
    • G06Q30/0203Market surveys; Market polls

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Abstract

本发明公开了一种确定目标用户的方法及装置,该方法包括:获取各终端的历史使用信息,历史使用信息包括用户使用终端的通讯信息和用户换机信息;根据预设的行为特征指标,利用聚类算法将用户使用终端的通讯信息进行聚类,得到每个行为特征指标对应的历史使用信息子集合;根据历史使用信息子集合中的用户使用终端的通讯信息,确定每个历史使用信息子集合的行为特征指标的取值;根据历史使用信息子集合中的用户换机信息,确定每个历史使用子集合对应的换机属性;并建立决策树模型;利用决策树模型分析终端的历史使用信息,从终端的使用用户中确定出有换机需求的目标用户,用以解决现有技术中存在目标客户确定方法不够精准,不利于准确营销的问题。

The present invention discloses a method and device for determining a target user. The method includes: obtaining historical usage information of each terminal, the historical usage information including communication information of the terminal used by the user and information of changing the user's phone; according to a preset behavior characteristic index, Use the clustering algorithm to cluster the communication information of the user's terminal to obtain a subset of historical usage information corresponding to each behavior characteristic index; determine each historical usage information according to the communication information of the user's terminal in the historical usage information subset The value of the behavior characteristic index of the subset; according to the user switch information in the historical use information subset, determine the switch attribute corresponding to each historical use subset; and establish a decision tree model; use the decision tree model to analyze the history of the terminal The information is used to determine the target users who need to change the phone from the users of the terminal, so as to solve the problem that the target customer determination method in the prior art is not accurate enough, which is not conducive to accurate marketing.

Description

A kind of method and device for determining targeted customer
Technical field
The present invention relates to communications network service field, more particularly to a kind of method and device for determining targeted customer.
Background technology
As the carrier of mobile service, mobile terminal be the exploitation in newly-increased market, stock market maintain and data and One important point of penetration of information service development.Like mobile terminal to give a discount, send great number call charge allowance, shifting in past, operation commercial city Dynamic 0 yuan of terminal is purchased, send material object.Under the background of current cost efficiency, this set marketing thinking is obviously improper, can neither effectively protect There is client, high value customer can not be encouraged to migrate again.So, the mobile terminal marketing policy in 4G epoch is more accurate.Therefore The target customer of mobile terminal marketing how is effectively found out, target customer is analyzed with machine preference, fortune is had become The problem of seeking business's urgent need to resolve.
Existing mobile terminal targeted customer analysis method, mainly by business experience, extracts the passing business of user The information such as usage behavior, business characteristic, the level of consumption judge whether user changes planes demand, and target mobile terminal consumption Ability.Existing analysis method, relies on personal analysis experience and analysis preference, and the service attribute being related to is limited, determination methods Lack of standardization, it is difficult to reach higher marketing accuracy rate, promotion effect is not ideal enough.
To sum up, existing targeted customer determines that method is not accurate enough, it is impossible to meet the purpose accurately marketed.
The content of the invention
The embodiment of the present invention provides a kind of method and device for determining targeted customer, to solve the presence of mesh in the prior art Mark user determines that method is not accurate enough, the problem of being unfavorable for accurate marketing.
The inventive method includes a kind of method for determining targeted customer, and this method includes:The history for obtaining each terminal is used Information, the communication information of the history use information including user's using terminal and user change planes information;According to default behavior Characteristic index, is clustered the communication information of user's using terminal using clustering algorithm, is obtained each behavioural characteristic and is referred to Mark corresponding history use information subclass;The communication letter of user's using terminal in the history use information subclass Breath, it is determined that the value of the behavioural characteristic index of each history use information subclass;According to the history use information subclass In user change planes information, it is determined that each history uses the corresponding attribute of changing planes of subclass;According to the default behavioural characteristic Index, the value of the behavioural characteristic index of the history use information subclass and each history are corresponding using subclass Attribute of changing planes sets up decision-tree model;Using the history use information of the decision-tree model analysing terminal, from the terminal Use the targeted customer that the demand of changing planes is determined in user.
Based on same inventive concept, the embodiment of the present invention further provides a kind of device for determining targeted customer, should Device includes:Acquiring unit, the history use information for obtaining each terminal, the history use information includes user and used eventually The communication information at end and user change planes information;Cluster cell, for according to default behavioural characteristic index, being incited somebody to action using clustering algorithm The communication information of user's using terminal is clustered, and obtains the corresponding history use information subset of each behavioural characteristic index Close;Value unit is determined, for the communication information of user's using terminal in the history use information subclass, it is determined that The value of the behavioural characteristic index of each history use information subclass;Template(-let) is determined, for being used according to the history User during information subset is closed changes planes information, it is determined that each history uses the corresponding attribute of changing planes of subclass;Set up model unit, For according to the default behavioural characteristic index, the value of the behavioural characteristic index of the history use information subclass and institute State each history and set up decision-tree model using the corresponding attribute of changing planes of subclass;Target subscriber units are determined, for utilizing The history use information of decision-tree model analysing terminal is stated, the mesh for the demand of changing planes is determined from the use user of the terminal Mark user.
On the one hand the embodiment of the present invention obtains the history use information of each terminal, will be gone through using default behavioural characteristic index History use information is clustered into the history use information subclass related to behavioural characteristic index;On the other hand, each history is utilized The behavioural characteristic index of use information subclass, the value of behavioural characteristic index, attribute of changing planes set up decision-tree model, so sharp The history use information of other users is analyzed with the decision-tree model built up, it is possible to draw the attribute of changing planes of the user, find Really there is the targeted customer for the demand of changing planes.It can be seen that, because make use of the history use information of historic user to set up decision-tree model, The model can be with Reusability, and the result accuracy rate that analysis is obtained is high, instead of existing artificial experience and distinguishes so that target User determines that result is more accurate, also beneficial to the formulation of various marketing strategies.
Brief description of the drawings
Technical scheme in order to illustrate the embodiments of the present invention more clearly, makes required in being described below to embodiment Accompanying drawing is briefly introduced, it should be apparent that, drawings in the following description are only some embodiments of the present invention, for this For the those of ordinary skill in field, without having to pay creative labor, it can also be obtained according to these accompanying drawings His accompanying drawing.
Fig. 1 provides a kind of method flow schematic diagram for determining targeted customer for the embodiment of the present invention;
Fig. 2 provides the schematic diagram that a kind of history use information subclass is quantified as three-dimensional array for the embodiment of the present invention;
Fig. 3 provides a kind of clustering method schematic flow sheet for the embodiment of the present invention;
Fig. 4 provides a kind of generation close quarters schematic diagram for the embodiment of the present invention;
Fig. 5 provides a kind of decision tree schematic diagram for the embodiment of the present invention;
Fig. 6 provides a kind of schematic device for determining targeted customer for the embodiment of the present invention.
Embodiment
In order that the object, technical solutions and advantages of the present invention are clearer, below in conjunction with accompanying drawing the present invention is made into One step it is described in detail, it is clear that described embodiment is only embodiment of the invention a part of, rather than whole implementation Example.Based on the embodiment in the present invention, what those of ordinary skill in the art were obtained under the premise of creative work is not made All other embodiment, belongs to the scope of protection of the invention.
Shown in Figure 1, the embodiment of the present invention provides a kind of method flow schematic diagram for determining targeted customer, specifically real Existing method includes:
Step S101, obtains the history use information of each terminal, and the history use information includes user's using terminal Communication information and user change planes information.
Step S102, according to default behavioural characteristic index, using clustering algorithm by the communication of user's using terminal Information is clustered, and obtains the corresponding history use information subclass of each behavioural characteristic index.
Step S103, the communication information of user's using terminal in the history use information subclass, it is determined that often The value of the behavioural characteristic index of individual history use information subclass.
Step S104, the user in the history use information subclass changes planes information, it is determined that each history is used The corresponding attribute of changing planes of subclass.
Step S105, according to the default behavioural characteristic index, the behavioural characteristic of the history use information subclass The value of index and each history set up decision-tree model using the corresponding attribute of changing planes of subclass.
Step S106, using the history use information of the decision-tree model analysing terminal, is used from the use of the terminal The targeted customer for the demand of changing planes is determined in family.
In step S101, the information of historic user is obtained from operator's platform, then finding these historic users makes The history use information of terminal, the history use information of terminal is primarily referred to as user's telephone expenses bill information monthly and user The terminal type used, e.g. so-called terminal type, 4G cell phone or 3G mobile, mobile phone brand, model, the color used Deng the information such as sex, age, the color preference of user can be also obtained from the log-on message of user in addition.
Because the data volume that history use information is included is huge, and without certain regularity, analysis gets up sufficiently complex, Therefore the embodiment of the present invention is classified original history use information using default behavioural characteristic index, wherein default Behavioural characteristic index can be the call behavior of user, short message behavior, rule of being in, evolution rule, the moon telephone expenses amount of money, on Net is monthly using indexs such as flows.Because what the corresponding data of different indexs reflected such user uses machine feature, knot Closing different indexs can determine that the basic of such user uses machine feature.For example, the currently used 3G mobile of user's Mr. Wang, 12 The month telephone expenses amount of money is 120 yuan, wherein monthly monthly rent is 58 yuan, 30 yuan of cost of the phone call, moon flow monthly payment is 15 yuan, and short message is taken With 17 yuan.It can substantially determine that the moon telephone expenses amount of money of the user is very high, monthly rent is higher, consuming capacity is strong, there is certain purchase Power.
So-called attribute of changing planes refers to the feature of changing planes of such customer group, because can be utilized when setting up decision tree useful The feature of changing planes at family.For example according to general experience, it is known that the user of frequent hand-off machine, when the mobile phone of new type meets the needs of the market During sale, this kind of user can be main purchasing group, such as during annual iPhone issue, before using the user of iPhone It may proceed to buy the iPhone of new model;Either some cellphone subscriber's surfing flow every month is larger, it was demonstrated that the user Commonly using surfing Internet with cell phone, if the user it is currently used be 3G mobile, then in view of the faster advantage of 4G cell phone network speed, that The type user, which is substantially all, can change the mobile phone of 4G types into.In view of these historical experiences, the history in historic user Use information reflection behavioural characteristic index the characteristics of, be each user stamp whether the label of hand-off machine, that is, category of changing planes Property, thus decision-tree model can be set up based on historic user.
Certainly, when obtaining the history use information of each terminal, in addition it is also necessary to using history of the method sampled to each terminal Default value or exceptional value in use information are filtered, the history use information of each terminal after being handled.Because history Default value either exceptional value in use information can not accurately give expression to the behavioural characteristic using user, use such as some moon The bill at family is 0, and the value is likely due to operation system failure and caused, therefore can not be placed on the set of history use information It is middle to be clustered.This have the effect that the accuracy that can effectively improve the targeted customer finally determined.
Further, for each behavioural characteristic index, by the communication information of user's using terminal with three-dimensional array Mode expression;Three dimensions cluster is carried out to the data in the three-dimensional array according to k-d algorithms, k cluster is obtained, its In, one history use information subclass of each cluster correspondence, k is integer.
Specifically, the embodiment of the present invention carries out the cluster of different information in history use information, k- using k-means algorithms The method of means algorithms cluster probably includes following several steps:
Step 1: history use information is stored as into a data set D, cluster number k and k initial clustering are then given Center;
Step 2: calculating each data to the distance of cluster centre, and each object is assigned to most according to distance minimum Close cluster;
Step 3: recalculating the average of each cluster and determining new cluster centre;Calculation error sum-of-squares criterion letter Number J;
Step 4: k cluster set of output.
It is one group and personality phase by default behavioural characteristic target setting for example, studied and sampled according to personality theory The corresponding history use information subclass of each desired value, is quantified as three-dimensional array K (x, y, z), such as Fig. 2 institutes by the index of pass Show, realized by setting up K-d trees to each user's index progress data tissue, realize the matching of data similar features.Feature Matching is substantially one and similarity retrieval is carried out between high n dimensional vector n by space length function, and forms cluster set, its Flow be illustrated in fig. 3 shown below including:
Step 201, study and sample according to personality theory, be that history use information determines behavioural characteristic index;
Step 202, the history use information subclass on each behavioural characteristic index is then obtained;
Step 203, history use information subclass is quantified as Multidimensional numerical K (x, y, z), history use information subclass In each data be recorded in the space cube of Multidimensional numerical;
Step 204, Multidimensional numerical is clustered, obtains the close quarters in history use information subclass.
So, the corresponding history use information subclass of different personality reference indexs can just be quantified as three-dimensional respectively Array, X characters reference index then corresponds to X three-dimensional array.
Further, each three-dimensional data is subjected to a point heap sort again, the index number of client is stored by building k-d tree According to, then realize by the neighbor searching algorithm of k-d tree the cluster client partitions of data.For example combine seven adult's lattice models reason By, customer action characteristic index, verified by sample investigation, it is determined that 7 class close quarterses, correspond to 7 class personality, what is be divided into is close Cluster is as shown in Figure 4.
Such as, for the corresponding history use information subclass of call behavior this behavioural characteristic index, using above Middle three-dimensional array quantifies, then x can represent the duration of call, y and represent talk times, z and represents opening of conversing every time in K (x, y, z) Begin the moment, then be possible to include toll message user by the 7 intensive groups obtained after the communicating data cluster in K (x, y, z) Group's information such as group, local connection customer group, international call customer group.
After above-mentioned history use information is finely divided, it is possible to according to the history use information subset after subdivision Close corresponding value, behavioural characteristic index, attribute of changing planes and set up decision-tree model, for example, choose certain telecommunications company client in 2006 Payment data, choose 10000 samples, after data cleansing, there remains 8725 samples, and the call to these clients is remembered Record, short message behavior, billing amount are analyzed, and are subdivided into following 5 customers using K-means algorithms, are shown in Table one:
Corresponding behavioural characteristic index in table one (possesses 4G cell phone, frequency of changing planes, the moon telephone expenses amount of money, online bag Month flow, demand of changing planes etc.) and the corresponding behavioural characteristic index of each group value, the demand of changing planes sets up decision-tree model, such as Shown in Fig. 5., wherein because customers I possesses 4G cell phone in table one, therefore this kind of user does not change the demand of 4G cell phone, remaining Customers then further segment, and customers II frequency of changing planes is very high, so have the demand for changing 4G cell phone, the like, it is complete Into the foundation of decision-tree model, as the user that newly arrived, two hands every year on average are found in the history use information of the user Machine, then can learn that the user is changed planes demand, and target is defined as by the user according to the analysis result of decision-tree model User.
After targeted customer is determined, it is desirable to have specific aim is that targeted customer determines the end message to be marketed, it is determined that The method of end message is specially:According to frequent item set data mining algorithm, set up before changing planes with machine feature and after changing planes The corresponding relation of end message;According to the history use information of the targeted customer, before determining the targeted customer using changing planes Use machine feature;End message after determining that the targeted customer is corresponding according to the corresponding relation and changing planes, so as to described Targeted customer pushes the corresponding end message of the targeted customer.
Wherein, the Frequent Itemsets Mining Algorithm can be realized using FP-growth algorithms or Apriori algorithm.FP- Growth algorithms are a kind of new Frequent Itemsets Mining Algorithms proposed in 2000, and it must be produced departing from Apriori algorithm The traditional approach of candidate, establishes the thought for not producing candidate based on FP-tree structures, opens correlation rule New approaches, belong to prior art, do not repeat herein.
Determining the method for end message can be further described through by following example, for example, according to the history before changing planes Use information, is first divided into 8 colonies, respectively more than 4000 yuan users of terminal price by the user before changing planes by terminal price section Group, 3000-4000 members customer group, 2000-3000 members customer group, 1000-2000 members customer group, 500-1000 members customer group, 500 The following customer group of member, price unknown subscriber group, then price category after analyzing attribute before each customer group is changed planes, behavioural characteristic and changing planes Between corresponding relation.The price for the terminal that targeted customer may buy is determined according to corresponding relation.Wherein corresponding relation Determination mode is:For renewal user, the end after obtaining the history use information before renewal user changes planes and changing planes Client information;According to the history use information before renewal user changes planes, it is determined that the use machine before the changing planes of renewal user is special Levy;The corresponding relation for the end message with machine feature and after changing planes set up before changing planes.
For example, user A change planes before with the mobile phone price used in machine feature 1000-2000 member between, belong to 1000- 2000 yuan of customer groups, the mobile phone price after changing planes is still between 1000-2000, it is seen that this kind of user possesses such machine Feature, therefore mobile phone of the price between 1000-2000 is promoted and gives the user A.
Similarly, operating system preference of the user to the terminal that uses, screen size can also be calculated in the same way The corresponding relations such as preference, network formats preference, that is to say, that be equal to each user stamp brand of knowing clearly, price, operating system, The adaptation label of screen size, network formats etc..So, terminal sale personnel can be according to existing end message on sale, from end The different dimensions of attribute are held to meet desired client to screen.Realize that terminal on sale and the accurate of client are fitted according to actual conditions Match somebody with somebody, improve marketing responsiveness.
Certain above-mentioned targeted customer for being to determine the demand of changing planes, if being found according to the behavioural characteristic of the customer group after cluster There is no long-distance telephone expenses more in the bill of certain customers, then preferential set meal long-distance to such Customer design, stimulate that client beats more Long-distance call.If it was found that user's use information subclass of some customer group reflect short message expense it is higher, then can be to short message Take high lead referral superposition and use short message monthly package.
It can be seen that, the embodiment of the present invention can effectively find out the potential of terminal marketing on the basis of each customers are segmented Client, and then ensure the result that terminal is recommended.I.e. the embodiment of the present invention is thin using client's character analysis based on k-means algorithms Different client groups, set up client's personality label, and combine the potential customers that terminal marketing is identified based on decision tree C5.0 algorithms. After the potential customers for identifying terminal marketing, the terminal adaptation degree of target customer is further determined, and then realizes that terminal is pushed away Recommend, find out the use before being changed planes with machine feature and client after client changes planes in the embodiment of the present invention using Apriori association algorithms Incidence relation between machine feature, the terminal type of Accurate Prediction adaptation.
Based on identical technical concept, the embodiment of the present invention also provides a kind of device for determining targeted customer, and the device can Perform above method embodiment.Device provided in an embodiment of the present invention as shown in fig. 6, including:Acquiring unit 401, cluster cell 402nd, value unit 403 is determined, template(-let) 404 is determined, sets up model unit 405, determines target subscriber units 406, wherein:
Acquiring unit 401, the history use information for obtaining each terminal, the history use information is used including user The communication information of terminal and user change planes information;
Cluster cell 402, for according to default behavioural characteristic index, using clustering algorithm by user's using terminal Communication information clustered, obtain the corresponding history use information subclass of each behavioural characteristic index;
Value unit 403 is determined, the communication for user's using terminal in the history use information subclass Information, it is determined that the value of the behavioural characteristic index of each history use information subclass;
Template(-let) 404 is determined, is changed planes information for the user in the history use information subclass, it is determined that often Individual history uses the corresponding attribute of changing planes of subclass;
Model unit 405 is set up, for according to the default behavioural characteristic index, the history use information subclass Behavioural characteristic index value and each history set up decision-tree model using the corresponding attribute of changing planes of subclass;
Target subscriber units 406 are determined, for the history use information using the decision-tree model analysing terminal, from institute The targeted customer for the demand of changing planes is determined in the use user for stating terminal.
Wherein, the acquiring unit 401 is additionally operable to:Using the device of sampling to lacking in the history use information of each terminal Province's value or exceptional value are filtered, the history use information of each terminal after being handled.
Further, the cluster cell 402 specifically for:For each behavioural characteristic index, the user is used The communication information of terminal representing in the way of three-dimensional array;
Three dimensions cluster is carried out to the data in the three-dimensional array according to k-d algorithms, k cluster is obtained, wherein, often One history use information subclass of individual cluster correspondence, k is integer.
Further, in addition to:End message unit 407 is determined, for according to frequent item set data mining algorithm, setting up The corresponding relation of the end message with machine feature and after changing planes before changing planes;According to the history use information of the targeted customer, Determine that the targeted customer uses machine feature using before changing planes;Determine that the targeted customer is corresponding according to the corresponding relation to change End message after machine, so as to push the corresponding end message of the targeted customer to the targeted customer.
Wherein, it is described determination end message unit specifically for:For renewal user, renewal user changes described in acquisition History use information before machine and the end message after changing planes;According to the history use information before renewal user changes planes, It is determined that using machine feature before the changing planes of renewal user;Set up change planes before with machine feature with change planes after end message it is corresponding Relation.
On the one hand the embodiment of the present invention obtains the history use information of each terminal, will be gone through using default behavioural characteristic index History use information is clustered into the history use information subclass related to behavioural characteristic index;On the other hand, each history is utilized The behavioural characteristic index of use information subclass, the value of behavioural characteristic index, attribute of changing planes set up decision-tree model, so sharp The history use information of other users is analyzed with the decision-tree model built up, it is possible to draw the attribute of changing planes of the user, find Really there is the targeted customer for the demand of changing planes.It can be seen that, because make use of the history use information of historic user to set up decision-tree model, The model can be with Reusability, and the result accuracy rate that analysis is obtained is high, instead of existing artificial experience and distinguishes so that target Client determines that result is more accurate, also beneficial to the formulation of various marketing strategies.
The present invention is the flow with reference to method according to embodiments of the present invention, equipment (system) and computer program product Figure and/or block diagram are described.It should be understood that can be by every first-class in computer program instructions implementation process figure and/or block diagram Journey and/or the flow in square frame and flow chart and/or block diagram and/or the combination of square frame.These computer programs can be provided The processor of all-purpose computer, special-purpose computer, Embedded Processor or other programmable data processing devices is instructed to produce A raw machine so that produced by the instruction of computer or the computing device of other programmable data processing devices for real The device for the function of being specified in present one flow of flow chart or one square frame of multiple flows and/or block diagram or multiple square frames.
These computer program instructions, which may be alternatively stored in, can guide computer or other programmable data processing devices with spy Determine in the computer-readable memory that mode works so that the instruction being stored in the computer-readable memory, which is produced, to be included referring to Make the manufacture of device, the command device realize in one flow of flow chart or multiple flows and/or one square frame of block diagram or The function of being specified in multiple square frames.
These computer program instructions can be also loaded into computer or other programmable data processing devices so that in meter Series of operation steps is performed on calculation machine or other programmable devices to produce computer implemented processing, thus in computer or The instruction performed on other programmable devices is provided for realizing in one flow of flow chart or multiple flows and/or block diagram one The step of function of being specified in individual square frame or multiple square frames.
, but those skilled in the art once know basic creation although preferred embodiments of the present invention have been described Property concept, then can make other change and modification to these embodiments.So, appended claims are intended to be construed to include excellent Select embodiment and fall into having altered and changing for the scope of the invention.
Obviously, those skilled in the art can carry out the essence of various changes and modification without departing from the present invention to the present invention God and scope.So, if these modifications and variations of the present invention belong to the scope of the claims in the present invention and its equivalent technologies Within, then the present invention is also intended to comprising including these changes and modification.

Claims (10)

1. a kind of method for determining targeted customer, it is characterised in that this method includes:
The history use information of each terminal is obtained, the history use information includes communication information and the user of user's using terminal Change planes information;
According to default behavioural characteristic index, the communication information of user's using terminal is clustered using clustering algorithm, Obtain the corresponding history use information subclass of each behavioural characteristic index;
The communication information of user's using terminal in the history use information subclass, it is determined that each history use information The value of the behavioural characteristic index of subclass;
User in the history use information subclass changes planes information, it is determined that each history is changed using subclass is corresponding Machine attribute;
According to the default behavioural characteristic index, the value of the behavioural characteristic index of the history use information subclass and institute State each history and set up decision-tree model using the corresponding attribute of changing planes of subclass;
Using the history use information of the decision-tree model analysing terminal, determine and changed from the use user of the terminal The targeted customer of machine demand.
2. the method as described in claim 1, it is characterised in that described according to default behavioural characteristic index, is calculated using cluster Method is clustered the communication information of user's using terminal, obtains the corresponding history use information of each behavioural characteristic index Subclass, including:
For each behavioural characteristic index, by communication information the representing in the way of three-dimensional array of user's using terminal;
Three dimensions cluster is carried out to the data in the three-dimensional array according to k-d clustering algorithms, k cluster is obtained, wherein, often One history use information subclass of individual cluster correspondence, k is integer.
3. the method as described in claim 1, it is characterised in that the history use information of each terminal of acquisition, in addition to:
The default value or exceptional value in the history use information of each terminal are filtered using the method for sampling, obtained after processing Each terminal history use information.
4. the method as described in claim 1, it is characterised in that needed if having determined and having changed planes from the use user of the terminal After the targeted customer asked, in addition to:
According to frequent item set data mining algorithm, being closed with machine feature the corresponding of end message with after changing planes before changing planes is set up System;
According to the history use information of the targeted customer, determine that the targeted customer uses machine feature using before changing planes;
End message after determining that the targeted customer is corresponding according to the corresponding relation and changing planes, so as to the targeted customer Push the corresponding end message of the targeted customer.
5. method as claimed in claim 4, it is characterised in that according to frequent item set data mining algorithm, before foundation is changed planes The corresponding relation of end message with machine feature and after changing planes, including:
For renewal user, the end message after obtaining the history use information before renewal user changes planes and changing planes;
According to the history use information before renewal user changes planes, it is determined that using machine feature before the changing planes of renewal user;
The corresponding relation for the end message with machine feature and after changing planes set up before changing planes.
6. a kind of device for determining targeted customer, it is characterised in that the device includes:
Acquiring unit, the history use information for obtaining each terminal, the history use information includes user's using terminal Communication information and user change planes information;
Cluster cell, for according to default behavioural characteristic index, using clustering algorithm by the communication of user's using terminal Information is clustered, and obtains the corresponding history use information subclass of each behavioural characteristic index;
Value unit is determined, for the communication information of user's using terminal in the history use information subclass, really The value of the behavioural characteristic index of fixed each history use information subclass;
Template(-let) is determined, is changed planes information for the user in the history use information subclass, it is determined that each history Use the corresponding attribute of changing planes of subclass;
Model unit is set up, for the behavior according to the default behavioural characteristic index, the history use information subclass The value of characteristic index and each history set up decision-tree model using the corresponding attribute of changing planes of subclass;
Target subscriber units are determined, for the history use information using the decision-tree model analysing terminal, from the terminal Use user in determine the targeted customer of the demand of changing planes.
7. device as claimed in claim 6, it is characterised in that the cluster cell specifically for:
For each behavioural characteristic index, by communication information the representing in the way of three-dimensional array of user's using terminal;
Three dimensions cluster is carried out to the data in the three-dimensional array according to k-d clustering algorithms, k cluster is obtained, wherein, often One history use information subclass of individual cluster correspondence, k is integer.
8. device as claimed in claim 6, it is characterised in that the acquiring unit is additionally operable to:
The default value or exceptional value in the history use information of each terminal are filtered using the device of sampling, obtained after processing Each terminal history use information.
9. device as claimed in claim 6, it is characterised in that also include:
Determine end message unit, for according to frequent item set data mining algorithm, set up before changing planes with machine feature with changing planes The corresponding relation of end message afterwards;
According to the history use information of the targeted customer, determine that the targeted customer uses machine feature using before changing planes;
End message after determining that the targeted customer is corresponding according to the corresponding relation and changing planes, so as to the targeted customer Push the corresponding end message of the targeted customer.
10. device as claimed in claim 9, it is characterised in that the determination end message unit is additionally operable to:
For renewal user, the end message after obtaining the history use information before renewal user changes planes and changing planes;
According to the history use information before renewal user changes planes, it is determined that using machine feature before the changing planes of renewal user;
The corresponding relation for the end message with machine feature and after changing planes set up before changing planes.
CN201610039775.9A 2016-01-21 2016-01-21 A kind of method and device for determining targeted customer Pending CN106991577A (en)

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CN107451612A (en) * 2017-07-31 2017-12-08 陕西识代运筹信息科技股份有限公司 A kind for the treatment of method and apparatus that targeted customer is determined based on concern relation
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CN114727274A (en) * 2022-04-07 2022-07-08 中国联合网络通信集团有限公司 User migration method, device, electronic device and storage medium
CN114727274B (en) * 2022-04-07 2023-07-21 中国联合网络通信集团有限公司 User migration method, device, electronic device and storage medium

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Application publication date: 20170728