CN106888307B - Information acquisition method and terminal - Google Patents

Abstract

The present invention provides an information acquisition method and a terminal. The method includes: acquiring an information acquisition request, the information acquisition request including an information identifier to be processed; the information identifier to be processed includes an application program identifier and/or a mobile terminal ID A local parameter identifier; according to the information acquisition request, obtain information corresponding to the information identifier to be processed. The information acquisition method and terminal provided by the invention can improve the efficiency of information acquisition by users.

Description

Information Acquisition Method and Terminal

technical field

The present invention relates to mobile terminal technology, in particular to an information acquisition method and a terminal.

Background technique

At present, with the popularization of various applications (Application, APP) on mobile terminals, users' lives are becoming more and more convenient. Users can enjoy the benefits brought by these APPs anytime and anywhere through these APPs installed on mobile terminals. These APPs can be, for example, mobile terminal banking, payment APPs, chatting APPs, mobile terminal mailboxes, etc.

When a user finds personal information abnormalities in the process of using the above APP, such as: the payment account is stolen, the chat account is logged in from another place, the amount of bank funds changes, etc., the user can contact the corresponding customer service number of the APP to seek help.

However, in the prior art, the user needs to manually search for the customer service number corresponding to the APP before making a call, which makes it less efficient for the user to obtain the customer service number.

Contents of the invention

The present invention provides an information acquisition method and a terminal, which are used to solve the technical problem in the prior art that the user obtains the customer service number of the APP on the existing mobile terminal with low efficiency.

To achieve the above object, the present invention adopts the following technical solutions:

The first aspect of the present invention provides a method for obtaining information, including:

Obtaining an information acquisition request, where the information acquisition request includes an information identifier to be processed; the information identifier to be processed includes an application program identifier and/or a local parameter identifier of the mobile terminal;

According to the information acquisition request, information corresponding to the information identifier to be processed is acquired.

Further, the above information is a phone number or a customer service phone number;

After obtaining the information corresponding to the information identifier to be processed, it also includes:

Make a call request based on a phone number or customer service phone number.

Further, the above-mentioned local parameter identifier of the mobile terminal includes an operator identifier or a mobile terminal manufacturer identifier.

Optionally, the information corresponding to the information identifier to be processed is acquired according to the information acquisition request, including:

According to the information acquisition request, send a query request carrying the information identifier to be processed to the server, so that the server can query the information corresponding to the information identifier to be processed;

Receive information returned by the server.

Optionally, the information corresponding to the information identifier to be processed is acquired according to the information acquisition request, including:

According to the information acquisition request, the local database is queried to obtain information corresponding to the information identifier to be processed.

Further, the above method also includes:

Receiving an information storage request, where the information storage request includes the identification of the information to be stored and processed;

According to the information identifier to be saved and to be processed, an interface displaying information corresponding to the information identifier to be saved and to be processed is obtained in the mobile terminal, and the information is extracted and saved from the interface.

Optionally, the information acquisition request mentioned above includes information identifiers to be processed, including:

The voice collection mode is started, and in the voice collection mode, voice information is collected, and the voice information includes information identifiers to be processed.

Optionally, the information acquisition request mentioned above includes information identifiers to be processed, including:

The text input mode is started, and in the text input mode, text information is received, and the text information includes information identifiers to be processed.

A second aspect of the present invention provides a terminal, including:

The first acquisition module is configured to acquire an information acquisition request, where the information acquisition request includes an information identifier to be processed; the information identifier to be processed includes an application program identifier and/or a local parameter identifier of the mobile terminal;

The second obtaining module is configured to obtain information corresponding to the information identifier to be processed according to the information obtaining request obtained by the first obtaining module.

Further, the above information is a telephone number or a customer service telephone number; then the terminal also includes:

The calling module is configured to make a call request according to the telephone number or the customer service telephone number obtained by the second obtaining module.

Further, the above-mentioned local parameter identifier of the mobile terminal includes an operator identifier or a mobile terminal manufacturer identifier.

Optionally, the above-mentioned second acquisition module includes: a sending unit and a receiving unit;

A sending unit, configured to send a query request carrying an information identifier to be processed to the server according to the information acquisition request, so that the server can query information corresponding to the information identifier to be processed;

The receiving unit is used for receiving the information returned by the server.

Optionally, the above-mentioned second obtaining module is specifically configured to query the local database according to the information obtaining request, and obtain information corresponding to the information identifier to be processed.

Further, the above terminal also includes:

A receiving module, configured to receive an information storage request, where the information storage request includes the identification of the information to be stored and processed;

A processing module, configured to obtain, in the mobile terminal, an interface displaying information corresponding to the information identifier to be stored and to be processed according to the identifier of the information to be saved to be processed, and extract information from the interface;

The storage module is used to save the information extracted by the processing module.

Optionally, the above-mentioned first acquisition module is specifically configured to start the voice collection mode, and in the voice collection mode, collect voice information, and the voice information includes information identifiers to be processed.

Optionally, the above-mentioned first acquisition module is specifically used for the first acquisition module, and is specifically used for starting the text input mode, and receiving text information in the text input mode, and the text information includes information identifiers to be processed.

The information acquisition method and terminal provided by the present invention can automatically acquire the information corresponding to the identification by acquiring the information identification to be processed carried in the information acquisition request, thereby improving the information acquisition efficiency of the user.

Description of drawings

In order to more clearly illustrate the technical solutions in the embodiments of the present invention or the prior art, the following will briefly introduce the drawings that need to be used in the description of the embodiments or the prior art. Obviously, the accompanying drawings in the following description These are some embodiments of the present invention. Those skilled in the art can also obtain other drawings based on these drawings without creative work.

FIG. 1 is a flow chart of Embodiment 1 of the information acquisition method provided by the present invention;

FIG. 2 is a flow chart of Embodiment 2 of the information acquisition method provided by the present invention;

FIG. 3 is a schematic structural diagram of a terminal embodiment 1 provided by the present invention;

FIG. 4 is a schematic structural diagram of a terminal embodiment 2 provided by the present invention;

FIG. 5 is a schematic structural diagram of a third embodiment of a terminal provided by the present invention;

FIG. 6 is a schematic structural diagram of Embodiment 4 of a terminal provided by the present invention.

Detailed ways

The following will clearly and completely describe the technical solutions in the embodiments of the present invention with reference to the accompanying drawings in the embodiments of the present invention. Obviously, the described embodiments are only some, not all, embodiments of the present invention. Based on the embodiments of the present invention, all other embodiments obtained by persons of ordinary skill in the art without making creative efforts belong to the protection scope of the present invention.

In the prior art, when a user needs to obtain information corresponding to an application (Application, APP) installed on a terminal, such as the customer service number and contact address of the application, the user needs to manually search for the corresponding APP. information, making users less efficient in obtaining information. The information acquisition method and terminal provided by the present invention can automatically acquire the information corresponding to the information identification to be processed according to the information acquisition request input by the user, so as to solve the problem in the prior art that the user acquires the APP on the existing mobile terminal Customer service calls are less efficient for technical issues.

The technical solution of the present invention will be described in detail below with specific embodiments. The following specific embodiments may be combined with each other, and the same or similar concepts or processes may not be repeated in some embodiments.

Figure 1 is a flow chart of Embodiment 1 of the information acquisition method provided by the present invention. The executive body of this embodiment can be a terminal, and the terminal can be any terminal with functions of sending, receiving, storing, processing and calling. The example relates to the specific process of how the terminal automatically acquires the information corresponding to the information identifier to be processed according to the information acquisition request input by the user. The method of this embodiment is applicable to the user who needs to acquire information, and can improve the efficiency of the user's information acquisition. As shown in Figure 1, the method may include:

S101. Acquire an information acquisition request, where the information acquisition request includes an information identifier to be processed, and the information identifier to be processed includes an application program identifier and/or a local parameter identifier of the mobile terminal.

Specifically, the above-mentioned application identifier may be an application identifier corresponding to an application installed on the terminal, and the above-mentioned local parameter identifier of the mobile terminal may be the identifier of the mobile terminal manufacturer corresponding to the manufacturer of the terminal, or the identifier of the operator's ID, the network corresponding to the operator ID is the network where the terminal is located.

When the user needs to obtain information corresponding to a certain application on the terminal, the terminal can obtain the information obtaining request input by the user, and the information obtaining request can carry the application identification corresponding to the application; when the user needs to obtain the production information of the terminal When the information corresponding to the manufacturer, the terminal can obtain the information acquisition request input by the user, and the information acquisition request can carry the mobile terminal manufacturer's identification; when the user needs to obtain the information corresponding to the network where the terminal is located, the terminal can obtain the information input by the user. An information acquisition request, the information acquisition request may carry an operator identifier corresponding to the network where the terminal is located.

S102. Acquire information corresponding to the information identifier to be processed according to the information acquisition request.

Specifically, the information corresponding to the above application identification may be the application's contact number, customer service number, contact address, etc., and the information corresponding to the above mobile terminal manufacturer identification may be the mobile terminal manufacturer's contact number, customer service number, contact The address, etc., and the information corresponding to the above-mentioned operator identifier may be a telephone number, a customer service telephone number, etc. of the network where the mobile terminal is located.

In this embodiment, the information corresponding to the above-mentioned information identification to be processed (that is, the information corresponding to the application identification, the information corresponding to the mobile terminal manufacturer identification, and the information corresponding to the operator identification) can be stored in the terminal, or can be stored in In the server that the terminal can access in real time. After the terminal obtains the information acquisition request input by the user, the terminal can search the information corresponding to the identification in its own database or in an accessible server according to the information identification to be processed carried in the information acquisition request, so as to automatically obtain the information. The information corresponding to the identifier can be presented to the user after the information corresponding to the identifier is acquired. So far, the above-mentioned terminal has completed automatically obtaining the information corresponding to the information identifier to be processed according to the information identifier to be processed carried in the information acquisition request input by the user, which is the same as the user manually searching for the information corresponding to the information identifier to be processed in the prior art. Compared with the method for obtaining information provided by this embodiment, the efficiency of obtaining information by the user is improved.

The information acquisition method provided by the present invention can automatically acquire the information corresponding to the identification by acquiring the information identification to be processed carried in the information acquisition request, thereby improving the information acquisition efficiency of the user.

On the basis of the above embodiments, when the above information is a telephone number or a customer service telephone number, in order to further improve the efficiency of dialing the telephone number or the customer service telephone number by the user who wants to obtain the telephone number or the customer service telephone number. Then after the above S102, the method may include: performing a call request according to the obtained telephone number or customer service telephone number, so that the above-mentioned terminal can automatically call the telephone number after automatically obtaining the telephone number or the customer service telephone number number or the customer service phone number, the user is not required to manually call the phone number or the customer service phone number, which improves the efficiency of the user calling the phone or the customer service phone.

On the basis of the above-mentioned embodiments, the second embodiment relates to the specific process of how the above-mentioned terminal obtains the information acquisition request input by the user. Specifically, there are two implementation methods as follows:

The first implementation method: the above-mentioned terminal can obtain the information acquisition request input by the user through its voice collection function. Specifically, when the user needs to obtain information on the terminal, the user can trigger the terminal to start its voice collection mode, so that In the voice collection mode, the terminal may collect an information acquisition request input by the user's voice, that is, voice information, and the voice information may include an information identifier to be processed.

The second implementation method: the above-mentioned terminal can obtain the information acquisition request input by the user through its text receiving function. Specifically, when the user needs to obtain information on the terminal, the user can trigger the terminal to start its text input mode, so that In the text input mode, the terminal may receive an information acquisition request manually input by the user, that is, text information, and the text information may include: an information identifier to be processed.

The information acquisition method provided by the present invention can automatically acquire the information corresponding to the identification by acquiring the information identification to be processed carried in the information acquisition request, thereby improving the information acquisition efficiency of the user.

The following two possible implementation modes are used to introduce the specific process of how the terminal obtains the information corresponding to the information identifier to be processed according to the information acquisition request. That is to say, the above S102 can be specifically implemented in the following two ways:

The first possible implementation mode: as mentioned in the above-mentioned embodiment, the information corresponding to the above-mentioned information identifier to be processed can be stored in the terminal, or can be stored in a server that the terminal can access in real time, then when the above-mentioned information identifier to be processed When the corresponding information is stored in the terminal, that is, in the local database of the terminal, the above S102 may specifically be: query the local database according to the information acquisition request, and obtain information corresponding to the information identifier to be processed. Through the above manner of storing information, on the basis of ensuring that the terminal can automatically obtain information, the speed at which the terminal obtains information can be further improved.

A second possible implementation manner: when the information corresponding to the information identifier to be processed is stored in a server that can be accessed by the terminal in real time, the above S102 may specifically be: according to the information acquisition request, send to the server a message carrying the information identifier to be processed The query request is used for the server to query the information corresponding to the information identifier to be processed; and receive the information returned by the server.

Through the above manner of storing information, the internal storage space of the terminal can be reduced on the basis of ensuring that the terminal can automatically obtain the information. At the same time, through the above method of storing information, when the user's terminal is lost or stolen, another person's terminal can be used to access the server to obtain the information corresponding to the information identifier to be processed on the own terminal, which improves the user experience. It also further improves the efficiency of users to obtain information.

The information acquisition method provided by the present invention can automatically acquire the information corresponding to the identification by acquiring the information identification to be processed carried in the information acquisition request, thereby improving the information acquisition efficiency of the user.

Figure 2 is a flow chart of Embodiment 2 of the information acquisition method provided by the present invention. The execution subject of this embodiment may be a terminal. This embodiment relates to how the terminal saves the request according to the received information before obtaining the information acquisition request. The specific process for automatically saving information. The method in this embodiment can improve the efficiency of the user in obtaining information. As shown in Figure 2, before S101, the method may also include:

S201. Receive an information storage request, where the information storage request includes an identifier of information to be stored and to be processed.

S202. According to the identifier of the information to be saved and to be processed, acquire in the mobile terminal an interface displaying information corresponding to the identifier of the information to be saved and to be processed, and extract and save the information from the interface.

Specifically, when the information to be saved and to be processed is identified as an application program identification, after receiving the information storage request, the terminal can access the application program corresponding to the application program identification, and obtain the application program in the application program. The information interface of the program, for example: the detailed interface of "About the application" in the application's settings, to extract and save the information corresponding to the application identification, such as: the application's contact number, customer service number, contact address, etc., among which , the above-mentioned saving method may be stored in a local database of the terminal, or may be stored in a database that the terminal can access in real time.

When the above information to be saved and to be processed is identified as a local parameter identifier of the mobile terminal, after receiving the information saving request, the terminal can access, for example, the "about this machine" details interface in the terminal's own settings to extract and Save the information corresponding to the local parameter identification of the mobile terminal, such as: the contact number of the mobile terminal manufacturer, the customer service number, the contact address, the contact number of the network where the mobile terminal is located, the customer service number, etc., wherein the above-mentioned saving method can be stored In the local database of the terminal, it may also be stored in a database that the terminal can access in real time.

Through the above method, the accuracy of the stored information can be ensured, so that when the terminal automatically obtains the information corresponding to the information identifier to be processed according to the information identifier to be processed carried in the information acquisition request input by the user, the The information obtained is accurate information, so as to ensure the accuracy of the information obtained by the user, and further improve the efficiency of the user in obtaining information.

The information acquisition method provided by the present invention can automatically extract and save the information corresponding to the information identifier to be saved and processed in the mobile terminal through the identifier of the information to be saved and to be processed carried in the information storage request, ensuring that the terminal When the information corresponding to the information identifier to be processed is automatically obtained according to the information obtaining request input by the user, the accuracy of the obtained information further improves the efficiency of the user in obtaining information.

The information acquisition method provided by the present invention can automatically acquire the information corresponding to the identification by acquiring the information identification to be processed carried in the information acquisition request, thereby improving the information acquisition efficiency of the user.

Those of ordinary skill in the art can understand that all or part of the steps for implementing the above method embodiments can be completed by program instructions and related hardware. The aforementioned program can be stored in a computer-readable storage medium. When the program is executed, it executes the steps including the above-mentioned method embodiments; and the aforementioned storage medium includes: ROM, RAM, magnetic disk or optical disk and other various media that can store program codes.

FIG. 3 is a schematic structural diagram of a terminal embodiment 1 provided by the present invention. As shown in FIG. 3 , the terminal may include: a first acquisition module 11 and a second acquisition module 12, wherein,

The first acquisition module 11 is configured to acquire an information acquisition request, where the information acquisition request includes an information identifier to be processed; wherein, the information identifier to be processed includes an application program identifier and/or a local parameter identifier of the mobile terminal;

The second obtaining module 12 is configured to obtain information corresponding to the information identifier to be processed according to the information obtaining request obtained by the first obtaining module 11 .

The above-mentioned first acquisition module 11 and second acquisition module 12 can be implemented by software, hardware, or a combination of software and hardware. In a specific implementation, the above-mentioned first acquisition module 11 may be an audio component of the terminal or a sensor component of the terminal, and the above-mentioned second acquisition module 12 may be a processing component of the terminal, such as a processor.

The terminal provided by the present invention can execute the above-mentioned method embodiments, and its implementation principles and technical effects are similar, and will not be repeated here.

Fig. 4 is a schematic structural diagram of the second embodiment of the terminal provided by the present invention. As shown in Fig. 4, the above-mentioned terminal may further include: a calling module 13, which is used to obtain the The phone number or customer service phone number obtained by module 12 is used to make a call request.

The terminal provided by the present invention can execute the above-mentioned method embodiments, and its implementation principles and technical effects are similar, and will not be repeated here.

Further, on the basis of the foregoing embodiments, the local parameter identifier of the mobile terminal may include an operator identifier or a mobile terminal manufacturer identifier.

Further, on the basis of the above-mentioned embodiments, in an implementation manner of the present invention, the above-mentioned first acquisition module 11 is specifically configured to start the voice collection mode, and collect voice information in the voice collection mode, wherein, The voice information includes the identifier of the information to be processed.

In another implementation manner of the present invention, the above-mentioned first acquisition module 11 is specifically configured to start a text input mode, and in the text input mode, receive text information, wherein the text information includes an information identifier to be processed.

The terminal provided by the present invention can execute the above-mentioned method embodiments, and its implementation principles and technical effects are similar, and will not be repeated here.

Further, on the basis of the above-mentioned embodiments, in an implementation manner of the present invention, the above-mentioned second acquisition module 12 is specifically configured to query the local database according to the information acquisition request, and acquire the information corresponding to the information identifier to be processed. information.

FIG. 5 is a schematic structural diagram of the terminal embodiment 3 provided by the present invention. As shown in FIG. 5, in another implementation manner of the present invention, the above-mentioned second acquisition module may include: a sending unit 121 and a receiving unit 122;

The sending unit 121 is configured to send a query request carrying the information identifier to be processed to the server according to the information acquisition request, so that the server can query information corresponding to the information identifier to be processed;

The receiving unit 122 is configured to receive information returned by the server.

The terminal provided by the present invention can execute the above-mentioned method embodiments, and its implementation principles and technical effects are similar, and will not be repeated here.

FIG. 6 is a schematic structural diagram of Embodiment 4 of a terminal provided by the present invention. As shown in FIG. 6, the above-mentioned terminal may further include:

The receiving module 14 is configured to receive an information storage request, where the information storage request includes the identification of the information to be stored to be processed;

The processing module 15 is configured to acquire, in the mobile terminal, an interface displaying information corresponding to the information identifier to be stored and to be processed according to the identifier of the information to be saved to be processed, and extract information from the interface;

The storage module 16 is configured to save the information extracted by the processing module 15 .

The terminal provided by the present invention can execute the above-mentioned method embodiments, and its implementation principles and technical effects are similar, and will not be repeated here.

Finally, it should be noted that: the above embodiments are only used to illustrate the technical solutions of the present invention, rather than limiting them; although the present invention has been described in detail with reference to the foregoing embodiments, those of ordinary skill in the art should understand that: It is still possible to modify the technical solutions described in the foregoing embodiments, or perform equivalent replacements for some or all of the technical features; and these modifications or replacements do not make the essence of the corresponding technical solutions deviate from the technical solutions of the various embodiments of the present invention. scope.

Claims (8)

1. An information acquisition method, comprising:

receiving an information storage request, wherein the information storage request comprises to-be-stored to-be-processed information identification;

according to the to-be-stored and to-be-processed information identification, an interface for displaying information corresponding to the to-be-stored and to-be-processed information identification is obtained in the mobile terminal, and information corresponding to the to-be-processed information identification is automatically extracted from the interface and stored;

acquiring an information acquisition request, wherein the information acquisition request comprises an information identifier to be processed; the information identifier to be processed comprises an application program identifier and/or a local parameter identifier of the mobile terminal; and acquiring the information corresponding to the information identifier to be processed according to the information acquisition request.

2. The method of claim 1, wherein the information is a telephone number or a customer service telephone number;

after the information corresponding to the information identifier to be processed is obtained, the method further includes:

and carrying out a call request according to the telephone number or the customer service telephone number.

3. The method according to claim 1 or 2, wherein the obtaining information corresponding to the to-be-processed information identifier according to the information obtaining request includes:

sending an inquiry request carrying the information identifier to be processed to a server according to the information acquisition request so that the server can inquire the information corresponding to the information identifier to be processed;

receiving the information returned by the server;

or the like, or, alternatively,

and inquiring a local database according to the information acquisition request to acquire the information corresponding to the information identifier to be processed.

4. The method according to claim 1 or 2, wherein the obtaining an information obtaining request, the information obtaining request including a pending information identifier, comprises:

starting a voice acquisition mode, and acquiring voice information under the voice acquisition mode, wherein the voice information comprises the information identifier to be processed;

or the like, or, alternatively,

and starting a character input mode, and receiving character information under the character input mode, wherein the character information comprises the information identifier to be processed.

5. A terminal for automatically storing information, comprising:

the receiving module is used for receiving an information storage request, wherein the information storage request comprises to-be-stored to-be-processed information identification;

the processing module is used for acquiring an interface for displaying the information corresponding to the to-be-stored to-be-processed information identifier in the mobile terminal according to the to-be-stored to-be-processed information identifier, and automatically extracting the information corresponding to the to-be-processed information identifier from the interface;

the storage module is used for storing the information extracted by the processing module;

the first acquisition module is used for acquiring an information acquisition request, wherein the information acquisition request comprises an information identifier to be processed; the information identifier to be processed comprises an application program identifier and/or a local parameter identifier of the mobile terminal;

and the second acquisition module is used for acquiring the information corresponding to the information identifier to be processed according to the information acquisition request acquired by the first acquisition module.

6. The terminal of claim 5, wherein the information is a telephone number or a customer service telephone number; the terminal further comprises:

and the calling module is used for making a calling request according to the telephone number or the customer service telephone number acquired by the second acquisition module.

7. The terminal according to claim 5 or 6, wherein the second obtaining module comprises: a transmitting unit and a receiving unit;

the sending unit is used for sending an inquiry request carrying the information identifier to be processed to a server according to the information acquisition request so that the server can inquire the information corresponding to the information identifier to be processed;

the receiving unit is used for receiving the information returned by the server;

the second obtaining module is specifically configured to query a local database according to the information obtaining request, and obtain information corresponding to the information identifier to be processed.

8. The terminal according to claim 5 or 6, wherein the first obtaining module is specifically configured to start a voice collecting mode, and collect voice information in the voice collecting mode, where the voice information includes the information identifier to be processed;

the first obtaining module is specifically configured to start a text input mode, and receive text information in the text input mode, where the text information includes the information identifier to be processed.